The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
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If you already used CUCC, then users are synced and ready for order processing. You can use Prime Collaboraiton to add additional features and services to these users. |
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A partner can hand this section to the IT administrator who can perform moves, adds, changes, and deletes (MACDs) with this tool. |
Creating orders for all services follow the same basic procedure.
Step 1 | Choose Deploy > User Provisioning. | ||
Step 2 | In the User Provisioning page, select a user. | ||
Step 3 | In the User Service Details page, click New Service. | ||
Step 4 | Select a Service Area from the drop down list. Rest your mouse pointer over the quick view icon for information on a Service Area in the drop-down list. | ||
Step 5 |
Click Continue. All available services which you can provision are displayed, see . |
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Step 6 |
Select the service that you want to provision and click Continue.
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Step 7 |
In the Service Provisioning page, follow the Order Entry wizard, entering the required information for the service. When placing orders, note the following:
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Step 8 | Click Continue to create the order. | ||
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Click Confirm, and then click OK. You can view the order number in the Service Details page. Verify order status by reviewing the Provisioning History pane. To search for a specific order, see . You can use the global search option (search available in the right corner of the home page) to search Subscriber ID and Last Name, MAC address and Directory Number.
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To view the provisioning attributes for an ordered service, in the Service Details page, hover over the desired service, and then click View in the Actions list.
To add user notes to an ordered service, in the Service Details page, hover over the desired service, and then click User Notes in the Actions list.
To create a template for the service you have created, click Create Template from Quick View. Enter the necessary details and click Create Template. A template will be created for the service with all its values.
If you are deploying a large number of services, you may want to combine these activities into a single activity. The batch provisioning functionality of Provisioning enables you to create a single batch that contains multiple types of orders. You can also combine multiple types of services into a single batch operation.
To configure a batch project, choose Deploy > Batch Provisioning.
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While provisioning a service, if selecting the Security Profile Provisioning Attribute results in an error, uncheck the Protected Device option for the order to complete successfully. Make sure the Cluster and Device Security Modes are configured appropriately for the Cisco Unified Communications Manager cluster. For information about the security parameters in Cisco Unified Communications Manager, see Cluster and Security Modes in the Cisco Unified Communications Manager Security Guide for your release, available here: http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html. |
Service | Description | ||||
Enable Mobility Support | Enables Mobility for the selected user on the selected Call Processor. When ordering using default parameters, the following provisioning attributes are used: This service is available only for Cisco Unified Communications Manager 6.0.x and later. | ||||
Enable Presence | Enables presence messaging updates by enabling the user's Presence Server license on a Call Processor. This option is available only for Cisco Unified Communications Manager 8.x and later. You will not be able to see this service for ordering until you associate the service to a user role.) | ||||
Enable Presence Client | Enables the use of Cisco Unified Personal Communicator by enabling the user's Unified Personal Communicator license on a Call Processor. This is a bundle of Enable Presence Client and Client User Settings. Enable Presence Client is available only for Cisco Unified Communications Manager 8.x and later. This service is available only when you order Enable Presence. You will not be able to see this service for ordering until you associate the service to a user role. |
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Enhanced Mobility Service | Includes an Extension Mobility device profile, line, and voicemail for the selected user on the selected Call Processor. This bundle enables you to create standard provisioning services such as Extension Mobility, line, and voicemail in a single order. You will not be able to see this service for ordering until you associate the service to a user role. |
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Enhanced Mobility Service with Unified Messaging | Includes an Extension Mobility device profile, line, voicemail, e-mail and unified messaging for the selected user on the selected Call Processor. You will not be able to see this service for ordering until you associate the service to a user role. |
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Client User Settings | Enables Unified Personal Communicator user settings on a Unified Presence Processor. Client User Settings can be ordered only through bundle services such as Enable Client Service or Presence Service. You will not be able to see this service for ordering until you associate the service to a user role. |
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Enable SoftPhone Support |
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Enhanced Endpoint Service | Includes an endpoint, line, and voicemail. The line is automatically associated with the endpoint that you ordered, and the voicemail is automatically associated with the line. When placing an order for Enhanced Endpoint Service on a Cisco Unified Communications Manager Express, you must enter the call-forward provisioning attributes. When entering an order, click Advanced Order Configuration and in the Voicemail Configuration Template provisioning attribute, enter the following commands: call-forward busy <voice mail port/dn> call-forward noan <voice mail port/dn> timeout <seconds> For a Cisco Unity Express Service Area, enter only alphabetical characters in the Voice Mail Display Name field. If you use other types of characters, orders for the user will fail. For Cisco Unity Express Service Area, you cannot add, modify, or cancel orders when the infrastructure or user synchronization is in progress. |
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Extension Mobility Access or Access with Line | Enables users to log into a specific endpoint type and have their endpoint device profile applied to it. This service is available either by itself, or bundled with a line. Extension Mobility is available for ordering only if the optional extension mobility details are entered for a Call Processor when it is added to Provisioning. When placing an order for Extension Mobility Access in a Service Area that supports SIP phones, select a phone button template only for the following Cisco Unified IP Phones: 7911, 7941, 7942, 7945, 7961, 7962, 7965, 7970, 7971, or 7975.The order will fail if Extension Mobility is not supported on the selected phone button template. |
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Extension Mobility Line | The directory number/line ordered for a device profile on a Cisco Unified Communications Manager. It can be ordered as an upgrade when the user already has Extension Mobility Access. | ||||
Cisco Jabber Service | Allows you to order Jabber service. Cisco Jabber service is orderable for Cisco Jabber for Tablet, Cisco Jabber for Desktop, Cisco Jabber for Android, Cisco Jabber for BlackBerry, and Cisco Jabber for iPhone. You must at least have an employee's role for user role type to view the Cisco Jabber Service in the order page. If you are upgrading from Prime Collaboration 9.0 to Prime Collaboration 9.5 version, you will not be able to see this service for ordering until you associate the service to a user role |
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Line | Line service can be provisioned for a user with or without an endpoint. No shipping, assignment, receipt, or tracking (for returns) steps are required for provisioning a new Line service. The Upgrade designation next to the Line service indicates that a line is being ordered for an existing endpoint.For Call Processors, the display for a line cannot exceed 30 characters. Make sure that the combination of characters for First Name and Last Name does not exceed 30 characters. If this limit is exceeded, when you place an order, the Call Processor sends an error. End User Association is automatically provisioned for Line services. |
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Line on a Shared Endpoint | Order a line on a shared endpoint when users require their own separate lines on the same physical endpoint. When this service is provisioned, the endpoint and all lines on it are displayed in each of the user record. The Shared icon appears next to the endpoint that is shared in the user record. |
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Messaging Service | Consists of an endpoint, line, voicemail, and e-mail. | ||||
Endpoint | Order an endpoint that does not have a line or a directory number associated with it. Must not be associated with a line or a directory number. For SIP phones, select Yes to enable Extension Mobility for the following Unified IP Phones only: 7911, 7941, 7942, 7945, 7961, 7962, 7965, 7970, 7971, 7975. Extension Mobility is not supported for any other SIP phones. Guidelines for endpoint names:
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Endpoint Service | Adds a new endpoint and a line. While ordering Endpoint service, the maximum number of lines is dependent on the phone button template for the phone type (if a phone button template is available). For Cisco Unified Communications Manager Express, because no phone button templates are available, the maximum number of lines is defined in the product catalog for each endpoint type. When placing endpoint service orders for Cisco Unified Communications Manager Express, note the following: Provisioning always provisions the ephone-dn with a dual-line.
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Remote Destination Profile | Order Remote Destination Profile for users, configure their attributes, and allow selection/configuration of a Remote Destination Profile Line, which supports Single Number Reach (SNR). Remote Destination Profile does not support Change Owner and Replace operations. You will not be able to see this service for ordering until you associate the service to a user role. |
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Remote Destination Profile Line | Order unlimited Remote Destination Profile Lines in a single Remote Destination Profile. Remote Destination Profile Line supports Auto-assign or Chosen types of Lines. Remote Destination Profile Line can be shared among users and the same destination can be shared between Remote Destination Profile, Line, and Enable Mobility Access Line. In this scenario, all types of lines are displayed as shared lines. In Remote Destination Profile, you can order Voice Mail or Extension Mobility as they are ordered in the Line services.You can order Remote Destination Profile with any user role but not as a pseudo user. You will not be able to see this service for ordering until you associate the service to a user role. |
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Remote Destination Profile Service | Enable the Remote Destination Profile service for all Service Areas to shares this Call Processor and also add a Remote Destination Profile Line. You can order Remote Destination Profile with any user role but not as a pseudo user. You will not be able to see this service for ordering until you associate the service to a user role. |
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Single Number Reach Service | Configure an Enable Mobility, Remote Destination Profile, and Remote Destination Profile Line. For mobility to work on a desktop phone, you must do the following:
You will not be able to see this service for ordering until you associate the service to a user role. |
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Unified Messaging | You can create an order to add the Unified Messaging feature if you already have e-mail and voicemail. The Unified Messaging feature allows the retrieval of e-mail from your voicemail, and the retrieval of voicemail from your e-mail. In Cisco Unity, you will be enabling the Text-to-Speech (TTS) capability. In Cisco Unity Connection, you will be enabling the TTS and Internet Mail Access Protocol (IMAP) capability. The Upgrade designation next to the Unified Messaging service indicates that the existing e-mail and voicemail are being upgraded to include the Unified Messaging feature. |
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Unified Messaging Service 1 | A Unified Messaging Service order includes the line, endpoint, voicemail and e-mail, and Unified Messaging services. The list of services that are available to users is based on user roles and Provisioning system configuration. To modify this list to include the services you require, contact your Provisioning administrator. |
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User Services | Enables presence messaging by enabling the user's presence service settings on a Call Processor.
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Voicemail and Email (bundle) | Create orders for additional Voicemail and Email services if the user already has a line. The Upgrade designation next to the Voicemail and Email service indicates that the line service is being upgraded to include voicemail and e-mail. When placing an order for voicemail on Cisco Unified Communications Manager Express, you must enter the call-forward provisioning attributes. When entering an order, click Advanced Order Configuration and in the Voicemail Configuration Template provisioning attribute, enter the following commands: call-call-forward busy <voice mail port/dn> forward noan <voice mail port/dn> timeout <seconds> |
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Voicemail (individually) | Create orders for additional Voicemail services if the user already has a line. The Upgrade designation next to the voicemail service indicates that the Line service is being upgraded to include voicemail. When placing an order for voicemail on a Cisco Unified Communications Manager Express, you must enter the call-forward provisioning attributes. When entering an order, click Advanced Order Configuration and in the Voicemail Configuration Template provisioning attribute, enter the following commands: call-forward busy <voice mail port/dn>call-forward noan <voice mail port/dn> timeout <seconds> |
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Email (individually) 2 |
Create orders for additional Email services if the user already has a line and voicemail. The Upgrade designation next to the Email service indicates that the Line service is being upgraded to include e-mail. |
After ordering Email or Unified Messaging Service on Cisco Unity, there is an initial delay in appending the full Domain information to the email address in the User Record Details page. After placing the order, you should run user synchronization and Domain synchronization so that the complete email address appears.
After ordering Email or Unified Messaging Service on Cisco Unity, there is an initial delay in appending the full Domain information to the email address in the User Record Details page. After placing the order, you should run user synchronization and Domain synchronization so that the complete email address appears.
GUI Element | Description |
Associated PC | The name (DNS resolvable) or IP address of the computer to be used with the SoftPhone support. |
Email ID | Enter the e-mail ID. It cannot contain spaces. |
Display Name (Email) | Enter the name to be used in the From field of the e-mail. |
Enable Extension Mobility | Select Yes or No . |
Extension Mobility Line | Select one of the following: Auto-assigned-System automatically assigns a directory number. Chosen Line-User specifies a directory number. The directory number cannot include dashes or spaces. |
Line Type | Select one of the following:
After you make a selection, the Advanced Order Configuration option appears on the page. You can then configure the provisioning attributes for the line. You can copy the provisioning attributes of a configured line on the same endpoint by selecting the line from the Copy Line field and clicking Done. |
Directory Number | You can either enter a directory number directly into the field, or you can choose a directory number by clicking the Chooser icon. If you click the Chooser icon, a Directory Number search page appears. To use the Directory Number search page, do the following:
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Line Position | During the order process, a page appears that lists the available line positions on the endpoint. Next to the line position, it indicates whether or not the line position is available. In the line position page, you can do the following: Line position is not supported on Cisco Unified Communications Manager Express or Extension Mobility Access Lines. |
Selected Endpoint | Select an endpoint from the list. |
MAC Address | (Optional) Select a MAC address or enter one. In case of Analog endpoints, MAC address is generated based on the selected voice port. |
Endpoint Type | Select an endpoint type from the list. |
Protocol | Select the protocol. Endpoints support both SCCP and SIP, or any one. Provision with the default protocol set in the Provisioning Attribute. |
Target Endpoint | Select a target endpoint from the list. |
Phone Button Template | List of available Phone Button Templates. |
Service Template | List of available Service Templates. |
Analog Voice Gateway Reference | Select an analog voice gateway reference. Before executing the user synchronization, the infrastructure synchronization should be executed. During user synchronization, if the synced back analog endpoint is associated to a voice gateway reference that does not exist in IM, then the voice port instance creation and its association will be skipped. As a result, the analog endpoint will not be manageable through Provisioning. Synchronization of analog endpoints and IM instance creation will be done only for the Call Processor versions 6.x and above. For Call Processors versions 5.x and below the analog endpoint instance creation will be skipped since the analog voice gateway support is provided only for Call Processor version 6.x and above. The Analog Voice Gateway Reference field is enhanced to include the description of the gateway along with the alphanumeric reference number. While configuring the Voice Gateway infrastructure service, if the gateway description is provided, then the description will appear in the Analog Voice Gateway Reference field. |
Name | Name of the Remote Destination Profile. |
Description | Description of the Remote Destination Profile. |
Selected Remote Destination Profile | Name of the selected Remote Destination Profile. |
Service Area | List of available Service Areas. If a Service Area has a Unity Connection configured as a Unified Messaging Processor, and the Unity Connection does not have an external e-mail server, Provisioning will not list this Service Area as an option when ordering Email. |
Unified Messaging | List of available e-mails for which you can enable Unified Messaging. |
Use Dummy MAC Address | Used for Tool for Auto-Registered Phones Support (TAPS) phones. If you check this check box, Provisioning creates a phone with a dummy MAC address, which is unique in the system. After a TAPS phone is provisioned on the Cisco Unified Communications Manager and updated with a real MAC address, you must run a user and Domain synchronization in Provisioning. This updates the dummy MAC address in Provisioning with the real MAC address. After a dummy endpoint is ordered, change and cancel orders do not require a user or Domain synchronization. |
Voicemail Alias | Enter an alias for the voicemail. |
Voicemail Display Name | Enter a display name for the voicemail. |
Voiceport | Based on the Analog Voice Gateway Reference field, the relevant Voiceport is populated. You can view the list of occupied and available ports. Only the available port will be selected for ordering. |
Advanced Order Configuration | Lists the available provisioning attributes for the ordered service. This allows you to set provisioning attributes when placing an order. Click the plus sign (+) next to the Advanced Order Configuration option to expand this pane. To unset the value of a provisioning attribute that has a numeric value in Cisco Unified Communications Manager, you must enter a zero for the value. If you only clear the value, the provisioning attribute is not unset in Cisco Unified Communications Manager. Advanced Order Configuration is available only to users who are assigned the Advanced Ordering authorization role. |
Choose a reserved endpoint | Opens a search page that lists reserved endpoints. A reserved endpoint is booked for a specific user. |
Copy endpoint | Opens a search page that lists all the endpoints in the system that are supported by the user role. Copy endpoint allows you to provision a new endpoint with the same settings of an existing endpoint. To copy settings, in the search page, select an endpoint and click OK to confirm that you want the endpoint's settings copied to the new endpoint. This feature is available only to users with the Advanced Ordering role. When you have Global access, you can copy all the endpoints that are orderable for the user, including managed and unmanaged endpoints, as long as the endpoint belongs to the same Call Processor. When you have Domain access, you can only copy managed endpoints that are orderable for the user and are in the user's manageable Domains, as long as the endpoint belongs to the same Call Processor. When an endpoint is copied, services are not copied to the new endpoint. For example, if lines, voicemails or e-mails exist on the endpoint, they will not be copied to the new endpoint. In addition to this, the set only attributes associated with the endpoint are not copied. Through Copy endpoint you can only copy the provisioning attributes that are set while creating an order. If the Cisco Unified Communications Manager version for the copied endpoint does not support an attribute, or if the copied endpoint type does not support an attribute, the attribute is cleared on the new endpoint. You are allowed to copy only an analog phone to another analog phone. Copying an IP phone to analog phone is not allowed. When an endpoint is copied, the provisioning attributes that are set during the add order are only copied. Once the Order is completed, in Cisco Unified Communications Manager, the Overriding Common settings check box is enabled. It means that the default attributes of the new endpoint have been modified. |
Orderable Cisco Jabber Services | You can order Cisco Jabber services only if you have enabled Jabber on a Cisco Unified Communications Manager. To enable Jabber for a Cisco Unified Communications Manager, choose Deploy > Unified Communication Services. |
After you submit orders for users, the orders are approved and then shipped. Depending on how your Provisioning system is configured, these steps may be automatic or may require processing by users.
You can assign four possible activities to users during the order processing stage. The activities are assigned based on the rules set for the Domain.
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An administrator can configure how these activities are assigned. |