Installation Guide for Cisco UC Integration for Microsoft Lync Release 8.5
Overview of Cisco UC Integration for Microsoft Lync
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Overview of Cisco UC Integration for Microsoft Lync

Table Of Contents

Overview of Cisco UC Integration for Microsoft Lync

Cisco UC Integration for Microsoft Lync

Installation Prerequisites

Overview of Installation and Deployment Process


Overview of Cisco UC Integration for Microsoft Lync


Revised: April 15, 2011

Cisco UC Integration for Microsoft Lync

Installation Prerequisites

Overview of Installation and Deployment Process

Cisco UC Integration for Microsoft Lync

The Cisco UC Integration for Microsoft Lync works with the following applications:

Microsoft Lync

Microsoft Office Communicator

The integration works in the same way with each of these applications. The Cisco UC Integration for Microsoft Lync adds a Cisco UC pane at the bottom of the Microsoft Lync or Microsoft Office Communicator window. Users can perform the following tasks from the Cisco UC pane:

Place and receive phone calls, including high-definition video calls.

Start meetings to talk to, and to share documents with, one or more people.

Start and participate in conference calls.

Transfer your calls to other contacts, or depending on your configuration, to a mobile device or other remote device.

Forward your calls to your voicemail service, another contact, or another number.

Park your call, then retrieve the call from another device.

Call your voicemail service.

Access voice messages visually.

Display your conversation history.

(Optional) Save your conversation history in Microsoft Outlook.

Set options for the Cisco UC pane.

Switch from using your computer for phone calls to using your desk phone, and switch back.

You can also use Cisco UC Integration for Microsoft Lync to do the following:

(Optional) Use the click-to-call feature to place audio and video calls from within Mozilla Firefox and the following Microsoft applications: Excel, Internet Explorer, Outlook, PowerPoint, SharePoint, and Word.

(Optional) Use the click-to-call feature to place calls to numbers in your clipboard.

Cisco UC Integration for Microsoft Lync integrates closely with Microsoft Lync. Cisco UC Integration for Microsoft Lync updates the availability status of users automatically. Users can send instant messages through Microsoft Lync to contacts with whom they are currently having a conversation through the Cisco UC pane.

Cisco UC Integration for Microsoft Lync interacts with servers and applications as shown in Figure 1-1:

Figure 1-1 Cisco UC Integration for Microsoft Lync Interactions with Network Servers

Cisco UC Integration for Microsoft Lync provides window management, client security, third-party integration, and Cisco Unified Client Services Framework integration. Client Services Framework provides the engine to provide Cisco telephony and next-generation media services for the desktop.

When you install Cisco UC Integration for Microsoft Lync, the installation application installs all of the required components.

Installation Prerequisites

Before you install Cisco UC Integration for Microsoft Lync, check that your system meets all the necessary prerequisites. Ensure that you have the correct versions of all of the required software, as listed in the release notes at the following URL:

http://www.cisco.com/en/US/products/ps11390/prod_release_notes_list.html

Overview of Installation and Deployment Process

 
Installation Activity
For More Information, See...
1

Configure your servers.

You must verify that your Active Directory server and your Microsoft Lync Server or Office Communications Server (OCS) are configured correctly for the deployment of Cisco UC Integration for Microsoft Lync.

You must also configure your Cisco Unified Communications Manager server for Cisco UC Integration for Microsoft Lync.

Configuring Servers for Cisco UC Integration for Microsoft Lync, page 2-1

2

Configure how you want to access the Active Directory server.

You must select whether to use Enhanced Directory Integration (EDI) to access the Active Directory server, or use Basic Directory Integration. If you use EDI, you might not need to do any further configuration.

Configuring Active Directory for Cisco UC Integration for Microsoft Lync, page 3-1

3

Configure your client computers.

You must perform some configuration on the computers of your users, to specify settings for the following:

Client Services Framework

Microsoft Lync or Microsoft Office Communicator

Microsoft Office

Security and single sign on

You must then deploy the policy changes to the computers in your Cisco Unified Communications system. To do this, you can use Active Directory Group Policy.

Configuring Client Computers for Cisco UC Integration for Microsoft Lync, page 4-1

4

Deploy Cisco UC Integration for Microsoft Lync to your client computers.

You must then deploy the policy changes to the computers in your Cisco Unified Communications system. To do this, you can use system management software, for example, Altiris Deployment Solution, Microsoft System Center Configuration Manager (SCCM), and so on.

Deploying Cisco UC Integration for Microsoft Lync to Client Computers, page 5-1