Installation Guide for Cisco Unified Communications Integration for Microsoft Office Communicator Release 7.1
Planning to Install Cisco Unified Communications Integration for Microsoft Office Communicator
Downloads: This chapterpdf (PDF - 161.0KB) The complete bookPDF (PDF - 1.54MB) | Feedback

Overview of Cisco Unified Communications Integration for Microsoft Office Communicator

Table Of Contents

Overview of Cisco Unified Communications Integration for Microsoft Office Communicator

Cisco UC Integration for Microsoft Office Communicator

Installation Prerequisites

Installing Cisco UC Integration for Microsoft Office Communicator with Other Microsoft Office Communicator Tabs

Definition of Microsoft Office Communicator Tabs

Precedence of the TabURL Registry Key Entry

Updating the Microsoft Office Communicator Tabs XML File


Overview of Cisco Unified Communications Integration for Microsoft Office Communicator


Revised: January 29, 2010

Cisco UC Integration for Microsoft Office Communicator

Installation Prerequisites

Installing Cisco UC Integration for Microsoft Office Communicator with Other Microsoft Office Communicator Tabs

Cisco UC Integration for Microsoft Office Communicator

The Cisco UC Integration for Microsoft Office Communicator adds a conversation pane to Microsoft Office Communicator.

Users can perform the following tasks from the conversation pane:

Place and receive phone calls.

Start and participate in conference calls.

Transfer your calls to other contacts, or depending on your configuration, to a mobile device or other remote device.

Forward your calls to your voicemail service, another contact, or another number.

Park your call, then retrieve the call from another device.

Call your voicemail service.

Display your conversation history.

(Optional) Save your conversation history in Microsoft Outlook.

Set options for the conversation pane.

Switch phone modes.

(Optional) Use the click-to-call feature to place calls from within Mozilla Firefox and the following Microsoft applications: Excel, Internet Explorer, Outlook, PowerPoint, Sharepoint, and Word.

(Optional) Use the click-to-call feature to place calls to numbers in your clipboard.

Cisco UC Integration for Microsoft Office Communicator integrates closely with Microsoft Office Communicator. Cisco UC Integration for Microsoft Office Communicator updates the availability status of users automatically. Users can send instant messages through Microsoft Office Communicator to contacts with whom they are currently having a conversation through the conversation pane.

Cisco UC Integration for Microsoft Office Communicator interacts with servers and applications as shown in Figure 1-1:

Figure 1-1 Cisco UC Integration for Microsoft Office Communicator Interactions with Network Servers

Cisco UC Integration for Microsoft Office Communicator provides window management, client security, third-party integration, and client services framework (CSF) integration. The CSF provides call control services, user authentication, message waiting indicators, media, firewall traversal, and so on.

When you install Cisco UC Integration for Microsoft Office Communicator, the installation application installs all the required components.

Installation Prerequisites

Before you install Cisco UC Integration for Microsoft Office Communicator, check that your system meets all the necessary prerequisites. Ensure that you have the correct versions of all the required software, as listed in the release notes at the following URL:

http://www.cisco.com/en/US/products/ps10317/prod_release_notes_list.html

Installing Cisco UC Integration for Microsoft Office Communicator with Other Microsoft Office Communicator Tabs

Cisco UC Integration for Microsoft Office Communicator is implemented as a tab that is added to the Microsoft Office Communicator window. Microsoft Office Communicator can be configured with multiple tabs.

Definition of Microsoft Office Communicator Tabs

Precedence of the TabURL Registry Key Entry

Updating the Microsoft Office Communicator Tabs XML File

Definition of Microsoft Office Communicator Tabs

The Microsoft Office Communicator tabs are defined in an XML file which can be located in the local file system, or on a remote server. You can define the tabs in only one XML file. One of the following registry key entries specifies the location of this XML file:

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Communicator\TabURL

HKEY_CURRENT_USER\Software\Policies\Microsoft\Communicator\TabURL

If you performed a default installation, and did not specify values for the TabURL key before the installation, the XML file is in the default installation folder, as follows:

C:\Program Files\Cisco Systems\Cisco UC Integration TM for Microsoft Office Communicator\cisco-moc-tab-config.xml

Precedence of the TabURL Registry Key Entry

Microsoft Office Communicator can read only one TabURL registry key. The HKEY_LOCAL_MACHINE entry takes precedence over the HKEY_CURRENT_USER entry.

Updating the Microsoft Office Communicator Tabs XML File

If the XML file in your configuration of Microsoft Office Communicator is on a remote server, you must update the XML file before you install Cisco UC Integration for Microsoft Office Communicator.

Add the following <tab> element within the <tabdata> element in the XML file:

<tab attr="CUCIMOC">
<image>file:///<installation_folder>\Resources\CUCIMOCTab.PNG</image>
<name>Cisco Softphone</name>
<tooltip>Cisco Softphone</tooltip>
<contenturl>file:///<installation_folder>\MocTab\CUCIMOCTab.html</contenturl>
<userid>true</userid>
<contactid>false</contactid>
<accessibility>both</accessibility>
</tab>

For more information about how to edit the XML file, see the Microsoft Office Communicator 2007 Deployment Guide at the following URL:

http://www.microsoft.com/downloads/details.aspx?FamilyID=F1D1A947-6EFF-4AC4-8878-F0A77894AC99&displaylang=en