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Cisco UC Integration(TM) for Microsoft Office Communicator

Accessibility Features in Cisco Unified Communications Integration for Microsoft Office Communicator Release 7.1

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Accessibility Features in Cisco Unified Communications Integration for Microsoft Office Communicator Release 7.1

Table Of Contents

Accessibility Features in Cisco Unified Communications Integration for Microsoft Office Communicator Release 7.1

General Controls and Display

Availability of Menus in Cisco UC Integration for Microsoft Office Communicator

Setting Input Indicators for the Display

Moving the Input Focus Between Microsoft Office Communicator and the Conversation Pane

Phone Management

Switching Phone Modes and Selecting Your Phone Device

Modifying Your Conversation Pane Options

Viewing Your Conversation History

Opening the Microsoft Office Communicator Menu

Placing and Answering Calls

Placing a Call

Answering a Call

Working with Active Conversations

Working with Conference Calls

Working with Voicemail

Viewing the Online Help

Important Notes

Getting More Information About Accessibility and This Product


Accessibility Features in Cisco Unified Communications Integration for Microsoft Office Communicator Release 7.1


Revised: July 9, 2009

This document lists keyboard shortcuts and accessibility procedures unique to Cisco UC Integration for Microsoft Office Communicator.

General Controls and Display

Phone Management

Placing and Answering Calls

Working with Active Conversations

Working with Conference Calls

Working with Voicemail

Viewing the Online Help

Important Notes

Getting More Information About Accessibility and This Product

General Controls and Display

Availability of Menus in Cisco UC Integration for Microsoft Office Communicator

Setting Input Indicators for the Display

Moving the Input Focus Between Microsoft Office Communicator and the Conversation Pane

Availability of Menus in Cisco UC Integration for Microsoft Office Communicator

Cisco UC Integration for Microsoft Office Communicator can operate in two modes, as follows:

Integrated with Microsoft Office Communicator: The conversation pane is located at the bottom of the Microsoft Office Communicator window.

Not integrated with Microsoft Office Communicator: The conversation pane runs independently of Microsoft Office Communicator, and is displayed in a separate window.

The following menus are available in Cisco UC Integration for Microsoft Office Communicator:

Microsoft Office Communicator Tools menu: Select the Menu button in the Microsoft Office Communicator title bar, then select Tools.

Conversation pane menu: When Cisco UC Integration for Microsoft Office Communicator is not integrated, press F10.

Active conversations window menu: Give input focus to the active conversations window, then press F10.

Depending on which mode Cisco UC Integration for Microsoft Office Communicator is operating in, some of the menus are not available, as shown in the following table:

Mode
Menus Available
Menus Not Available

Integrated

Microsoft Office Communicator Tools menu

Active conversations window menu

Conversation pane menu

Not integrated

Conversation pane menu

Active conversations window menu

Microsoft Office Communicator Tools menu


This guide documents the menu items that are available when Cisco UC Integration for Microsoft Office Communicator is not integrated. When a menu item is available in integrated mode, it is noted in this guide.

Setting Input Indicators for the Display

Cisco UC Integration for Microsoft Office Communicator displays input indicators to assist users who have difficulty seeing things on screen. Input indicators are dotted rectangles around objects that show which screen object currently has focus. Input indicators are not displayed if the Hide underlined letters for keyboard navigation until I press the Alt key option is checked. To display input indicators, uncheck this option as follows:

Procedure


Step 1 Open the Display tool in the Control Panel.

Step 2 Select the Appearance tab.

Step 3 Select Effects.

Step 4 Uncheck Hide underlined letters for keyboard navigation until I press the Alt key.


Moving the Input Focus Between Microsoft Office Communicator and the Conversation Pane

Operation
Menu Text
Keyboard Shortcut

Move the input focus from Microsoft Office Communicator to the conversation pane

Not applicable

Select the last group in your contact list. Select the group, not a member of the group. Press Tab twice.

Move the input focus from the conversation pane to Microsoft Office Communicator

Not applicable

Press Alt+Tab to move input focus to another application, then press Alt+Shift+Tab to move input focus back to Microsoft Office Communicator.


Phone Management

Switching Phone Modes and Selecting Your Phone Device

Modifying Your Conversation Pane Options

Viewing Your Conversation History

Opening the Microsoft Office Communicator Menu

Switching Phone Modes and Selecting Your Phone Device

Operation
Menu Text
Keyboard Shortcut

Switch your conversation pane to work in desk-phone mode or in softphone mode.

Actions > Switch Phone Mode

Move the input focus to the conversation pane, then press Ctrl+Shift+T.

Select which desk-phone device to associate with your conversation pane.

Actions > Select Device

Move the input focus to the conversation pane, then press Ctrl+Shift+S.


Modifying Your Conversation Pane Options

Operation
Menu Text
Keyboard Shortcut

Open the conversation pane options dialog box.

File > Options

Move the input focus to the conversation pane, then press Ctrl+Shift+P.


Viewing Your Conversation History

Operation
Menu Text
Keyboard Shortcut

Open the conversation history dialog box.

Actions > Open Conversation History

Move the input focus to the conversation pane, then press Ctrl+Shift+F3.


Opening the Microsoft Office Communicator Menu

The menu items listed in this section are available only when Cisco UC Integration for Microsoft Office Communicator is integrated with Microsoft Office Communicator.

Operation
Menu Text
Keyboard Shortcut

Open the Microsoft Office Communicator menu when the conversation pane is not integrated with Microsoft Office Communicator.

Not applicable

When the focus is in Microsoft Office Communicator, but not in the conversation pane, press Alt.

Open the Microsoft Office Communicator menu when the conversation pane is not integrated with Microsoft Office Communicator.

Not applicable

F10


Placing and Answering Calls

Placing a Call

Answering a Call

Placing a Call

Operation
Menu Text
Keyboard Shortcut

Open the keypad to dial a number.

Actions > Open Keypad/Close Keypad

Move the input focus to the conversation pane, then press Ctrl+D.

Note If the conversation pane is integrated with Microsoft Office Communicator, the conversation pane must have focus.

Call your voice message service.

Actions > Call Voicemail

Move the input focus to the conversation pane, then press Ctrl+Shift+F4.


Answering a Call

Operation
Menu Text
Keyboard Shortcut

Answer a call.

Not applicable

Alt+Tab to move input focus to the notification window, then press Alt+A.

Forward a call to your voice message service.

Not applicable

Alt+Tab to move input focus to the notification window, then press Alt+V.



Note You might need to request your Cisco Unified Communications system administrator to increase the number of rings or the duration allowed for an incoming call before it is redirected to voicemail.


Working with Active Conversations

These keyboard shortcuts apply to both phone calls and conference calls. They apply when the active conversations window is the active window. They apply to the currently-selected conversation in the active conversations window. All the menu items listed in this section are available both when Cisco UC Integration for Microsoft Office Communicator is integrated with Microsoft Office Communicator, and not integrated with Microsoft Office Communicator.

Operation
Menu Text
Keyboard Shortcut

Open the menu in the active conversations window.

Not applicable

F10. Use the arrow keys to navigate the menu.

Close the active conversations window.

File > Close

Alt+F4

Note Do not press Esc to close the active conversations window.

Move the input focus to the next active call in the active conversation window.

Not applicable

Down Arrow

Move the input focus to the previous active call in the active conversation window.

Not applicable

Up Arrow

Move the input focus to the first active call in the active conversation window.

Not applicable

Home

Move the input focus to the last active call in the active conversation window.

Not applicable

End

Move the input focus to another active call in the active conversation window, when a conference call is selected.

Not applicable

Ensure that the participant list does not have input focus. If it does, press Tab to move input focus to the conference call. Then use the Up Arrow and Down Arrow keys, or the Home and End keys to move the input focus.

Open or close a keypad to enter numbers or characters in the active call.

Conversation > Open Keypad/Close Keypad

Ctrl+K

(Softphone mode only) Increase the volume at which you receive audio on the active call.

Conversation > Volume Up

Ctrl+Up Arrow

(Softphone mode only) Decrease the volume at which you receive audio.

Conversation > Volume Down

Ctrl+Down Arrow

(Softphone mode only) Set your microphone to mute, or switch mute mode off.

Conversation > Mute Microphone

Ctrl+Alt+Down Arrow

Open the Select Contacts dialog box to select a contact to transfer the active call to.

Conversation > Transfer To > Contact

Ctrl+F

Complete the transfer of a call to a contact that you have selected.

Conversation > Complete Transfer

Ctrl+Shift+F

Put the active call on hold, or resume a call that is on hold.

Conversation > Hold Call/Resume Call

Ctrl+H

End the active call.

Conversation > End Call

Ctrl+E

Open the online help.

Help > Help Topics

F1


Working with Conference Calls

These keyboard shortcuts apply to conference calls only. They apply when the active conversations window is the active window. The menu items listed in this section are available both when Cisco UC Integration for Microsoft Office Communicator is integrated with Microsoft Office Communicator, and not integrated with Microsoft Office Communicator.

Operation
Menu Text
Keyboard Shortcut

Open or close the list of participants in a conference call.

Conversation > Open Participant List/Close Participant List

Ctrl+L

Move the input focus between the participants in a participant list.

Not applicable

Up Arrow, Down Arrow

Move the input focus from the participants list to the conference call.

Not applicable

Close the participant list.

Move the input focus from the conference call to the participants list.

Not applicable

Open the participant list.

Move the input focus to the next participant in the participants list.

Not applicable

Down Arrow

Move the input focus to the previous participant in the participants list.

Not applicable

Up Arrow

Move the input focus to the first participant in the participants list.

Not applicable

Home

Move the input focus to the last participant in the participants list.

Not applicable

End

Open Select Contacts dialog box to select participants to add to the active conference call.

Conversation > Conference With > Contact

Ctrl+M

If you have two active calls, merge the calls into a conference call.

Note This keyboard shortcut only works when you have two active calls, giving three participants, including you. If you want more participants, you can call the next participant, then merge the call into your conference call.

Not applicable

Ctrl+Shift+M

Open the context menu for a participant in a conference call.

Not applicable

Select the participant, then press Shift+F10, or the Application key.

Place a call to a participant before adding them to a conference call.

Participant > Place a Call > <default-number-for-the-
participant>

or

Place a Call > <default-number-for-the-
participant>

Ctrl+1

Open the Microsoft Office Communicator instant message window to send an instant message to the selected conference call participant.

Participant > Send an Instant Message

Ctrl+3

Open the Microsoft Office Communicator instant message window to send an instant message to all participants in a conference call.

Not applicable

Ctrl+Shift+3

Display the contact card for the selected conference call participant.

Participant > View Contact Card

Alt+Enter

Add the selected participant to a conference call.

Participant > Join to Conference

Ctrl+Shift+J

Removes the selected participant from a conference call.

Participant > Remove from Conference

Ctrl+Shift+R


Working with Voicemail

For information about how to call your voice message service, see Placing a Call.

For information about how to open a keypad to enter numbers or characters in the active call, see Working with Active Conversations.

Viewing the Online Help

The menu item listed in this section is available both when Cisco UC Integration for Microsoft Office Communicator is integrated with Microsoft Office Communicator, and not integrated with Microsoft Office Communicator.

Operation
Menu Text
Keyboard Shortcut

Open the online help.

Help > Help Topics

F1


Important Notes

To open the pop-up menu for an entry in the conversation history window, select the entry, then press Ctrl+Right Arrow.

It can be difficult to read Cisco UC Integration for Microsoft Office Communicator windows with the high contrast appearance scheme High Contrast #1.

You cannot use the keyboard to perform the following actions:

Expand or collapse the conversation pane

Resize the conversation pane in the Microsoft Office Communicator window

Resize columns

Sort list items

Getting More Information About Accessibility and This Product

For more information about the accessibility of this product, see the Voluntary Product Accessibility Template (VPAT) for this product. The VPAT lists the requirements needed for this product to conform to Section 508 of the U.S. Rehabilitation Act.

You can get the VPAT at the following URL:

http://www.cisco.com/web/about/responsibility/accessibility/legal_regulatory/vpats.html

Alternatively, contact the Cisco accessibility team at accessibility@cisco.com.