User Guide for Cisco Unified Communications Integration for Microsoft Office Communicator Release 7.1
Working with Calls
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Working with Calls

Working with Calls

Placing a Call Using Drag-and-Drop

You can use this procedure if you want to call a contact at a number in the corporate directory that is not the default number.

Procedure
Step 1   Drag the contact that you want to call, and drop the contact on Shows the Call or Conference button..
Step 2   (Optional) If the contact has more than one number listed in the corporate directory, select the number to call.

Placing a Call from the Microsoft Office Communicator Contact List or Instant Message Window

Procedure
Step 1   Right-click the contact.
Step 2   Select Place a Call from the pop-up menu.

An instant message window is displayed briefly.


Troubleshooting Tips

If the contact has more than one number listed in the corporate directory, the conversation pane tries to call the numbers for the contact in the following order:


  1. Business

  2. Mobile

  3. Other

  4. Home

Placing a Call from the Microsoft Office Communicator Search Box

Procedure
Step 1   Enter the number that you want to call in the search box.

The number is displayed in the search results box.

Step 2   Right-click the contact.
Step 3   Select Place a Call from the pop-up menu.

An instant message window is displayed briefly.


Troubleshooting Tips

If the contact has more than one number listed in the corporate directory, the conversation pane tries to call the numbers for the contact in the following order:


  1. Business

  2. Mobile

  3. Other

  4. Home

Dialing a Number

Procedure
Step 1   Select Shows the Keypad button from the conversation pane.
				in the conversation pane.
Step 2   Enter the number that you want to call in the keypad dialog box.

You can enter alphanumeric characters in the keypad dialog box.

Step 3   Select Call.

Answering a Call

When you receive a call, a notification window is displayed. Do one of the following actions:


  • To answer the call, select Answer.

  • To forward the call to your voice message service, select Voicemail.

Ending a Call

Before You Begin

If you want to end a call that is on hold, you must resume the call before you can end the call.


Procedure
Select Shows the End Call button.
				in the active conversations window.

Transferring a Call

You can transfer a call as follows:


  • To a contact

  • (Softphone mode only) To another device


Note


To transfer a call to another device, you must have the appropriate configuration in Cisco Unified Communications Manager. Contact your system administrator if you want to be able to transfer calls to an alternative device.


Procedure
Step 1   Select Shows the view more options button from the active conversations window. beside Shows the End Call button. in the active conversations window.
Step 2   Take one of the following actions, as required.
  • Perform the following steps:


    1. Select Transfer To > Contact to transfer the call to a contact.

      Use the Select Contacts dialog box to search for the contact.

    2. Select the contact, then select Transfer.

      If the contact has more than one number in the corporate directory, you can select the number to which you want to transfer the call.

    3. When the contact answers, select Complete Transfer.

  • (Softphone mode only) Select Transfer To > Remote Destination to transfer the call to the device specified as your remote destination in your Cisco Unified Communications Manager user options.


Related Tasks

Parking a Call

When you park a call, the call is put on hold, and the system provides you with a number that you can dial from another phone to continue the call.

If you do not pick up a call that you park, you receive another call to reconnect you to the caller, on the phone from which you parked the call.


Note


If you park a call on your desk phone when the conversation pane is in desk-phone mode, no park number is displayed in the conversation pane. You must read the park number from your desk phone.


Procedure
Step 1   Select Shows the view more options button from the active conversations window. beside Shows the End Call button. in the active conversations window.
Step 2   Select Park Call from the menu.

The active conversations window displays a phone number. Make a note of this number. The active conversations window remains open for a short time after you park the call.

Step 3   Call the number from the phone on which you want to continue the call.

Putting Calls on Hold and Resuming Calls

If you answer a call while you have an existing active call, the active call is automatically put on hold. You can also put calls on hold as required.


Note


If you have both a softphone and a desk phone, or share a line with another user, the call is not displayed in the active conversations window in the following circumstances:


  • When a call is placed from the desk phone, if the conversation pane is in softphone mode.

  • When a call is placed by the other user who shares the line.

The call is displayed in the active conversation window if the call is put on hold.


Procedure
Step 1   Select the call in the active conversations window.

The call appears highlighted.

Step 2   Select Shows the Hold Call/Resume Call button..

When you resume a call that is on hold, any other active conversation is automatically put on hold.


Forwarding Your Calls

You can configure your conversation pane to automatically forward calls to another phone. To enable call forwarding from your phone, you must modify your conversation pane options.

When you enable call forwarding, the call forwarding status is indicated in the status bar of your conversation pane.

Calling Your Voice Message Service

Procedure
Select Shows the Voice Message Service button. or Shows the Voice Message Service button with message indicator. in the conversation pane.

How to Use Click to Call from Within Applications

If the click-to-call feature is available in your configuration of Cisco Unified Communications Integration for Microsoft Office Communicator, you can place calls from within some applications.

You must be signed in to the conversation pane to use the click-to-call feature.

Calling from Internet Explorer, Mozilla Firefox, and Microsoft Excel, PowerPoint, and Word

Procedure
Step 1   Select or highlight the phone number in the application.
Step 2   Right-click to display the click-to-call menu.
Step 3   Do one of the following actions:
  • Select Call to call the phone number.

  • Select Call with Edit to edit the phone number and then call.


Calling from Microsoft Outlook and Sharepoint

Procedure
Step 1   Right-click the contact.
Step 2   Do one of the following actions:
  • Select Additional Actions > Call [Phone] to call the contact.
  • Select Additional Actions > Call with Edit to edit the phone number and then call the contact.

Calling a Number on Your Clipboard

Before You Begin

If the click-to-call feature is available in your configuration of Cisco Unified Communications Integration for Microsoft Office Communicator, you can call a number that is in your clipboard.

You must be signed in to the conversation pane to use this feature.


Procedure
Step 1   Copy the number that you want to call into your clipboard.
Step 2   Select Shows the Call Number on Clipboard icon.
				in the quick launch area of your taskbar.

You can edit the number if required.

Step 3   Select OK.