If Cisco Unified Communications Integration for Microsoft Office Communicator is installed on your system, you can use the conversation pane located at the bottom of the Microsoft Office Communicator window to do the following:
Place and receive phone calls.
Start and participate in conference calls.
Transfer your calls to other contacts, or depending on your configuration, to a mobile phone or other remote device.
Forward your calls to your voice message service, another contact, or another number.
Park your calls, then pick the call up from another device.
Call your voice message service.
Display your conversation history.
(Optional) Save your conversation history in Microsoft Outlook.
Set options for the conversation pane.
Switch phone modes.
(Optional) Use the click-to-call feature to place calls from within Mozilla Firefox and the following Microsoft applications: Excel, Internet Explorer, Outlook, PowerPoint, Sharepoint, and Word.
(Optional) Use the click-to-call feature to place calls to numbers in your clipboard.
The conversation pane integrates closely with Microsoft Office Communicator. You can use the following Microsoft Office Communicator features when you use the conversation pane:
When you have an active call, you use the active conversations window to work with the call.
To minimize the conversation pane, select the down arrow at the top left of the conversation pane. To restore the conversation pane, select the down arrow again. Alternatively, grab the horizontal line at the top of the conversation pane, then drag the pane to the required size.
If you drag the horizontal line below the conversation pane, you might need to restart Microsoft Office Communicator to restore the conversation pane.
Items on the Conversation Pane
This area is the conversation pane.
To place a call, select a contact in the Microsoft Office Communicator window, then drag the contact to this button.
To start a conference call, select contacts then drag the contacts to this button.
Select to call your voice message service.
(Softphone mode only) Indicates that you have new voice messages.
Select to call your voice message service.
Select to display a list of all calls that you have placed, received, and missed, and conference calls that you have participated in.
Select to switch from softphone mode to desk-phone mode.
Select to switch from desk-phone mode to softphone mode.
Select to modify particular characteristics of the behavior of the conversation pane.
Select to open a keypad that you can use to dial a number.
The status bar is located at the bottom of the conversation pane. The status bar displays your user ID, and indicators of the following states:
Call forwarding is enabled.
An error has occurred.
A desk phone that shares a line with your phone has an active call.
The active conversations window is displayed when you place or answer a call, when you start or join a conference call, and when you call your voice message service. The window contains a toolbar that you can use to work with the active call.
When you have more than one active call, all the active calls are listed in the active conversations window. The illustration shows two active calls, one from Aki Nakamura, and one from Jane Ashe. A call that is not active is on hold. The call from Aki Nakamura is on hold.
To make a call the active call, select the call in the active conversations window. After you select the call, you must select to resume the call. The previously-active call is put on hold.
When you make a call the active call, the following occur:
The call toolbar appears under the name of the caller.
The call is highlighted with an orange line around the edges.
Using the Conversation Pane Without Microsoft Office Communicator
If the Microsoft Office Communications Server (OCS) fails, you can use the conversation pane independently of Microsoft Office Communicator. Microsoft Office Communicator features such as availability status and instant messaging are not available.
If OCS fails while you have an active call, a message is displayed. The conversation pane is displayed in a separate window, and you can continue to place and receive calls. If OCS restarts, the conversation pane reattaches to the Microsoft Office Communicator window.