User Guide for Cisco Unified Communications Integration for Microsoft Office Communicator Release 7.1
Getting Started
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Getting Started

Getting Started

About the Conversation Pane

If Cisco Unified Communications Integration for Microsoft Office Communicator is installed on your system, you can use the conversation pane located at the bottom of the Microsoft Office Communicator window to do the following:


  • Place and receive phone calls.

  • Start and participate in conference calls.

  • Transfer your calls to other contacts, or depending on your configuration, to a mobile phone or other remote device.

  • Forward your calls to your voice message service, another contact, or another number.

  • Park your calls, then pick the call up from another device.

  • Call your voice message service.

  • Display your conversation history.

  • (Optional) Save your conversation history in Microsoft Outlook.

  • Set options for the conversation pane.

  • Switch phone modes.

  • (Optional) Use the click-to-call feature to place calls from within Mozilla Firefox and the following Microsoft applications: Excel, Internet Explorer, Outlook, PowerPoint, Sharepoint, and Word.

  • (Optional) Use the click-to-call feature to place calls to numbers in your clipboard.

The conversation pane integrates closely with Microsoft Office Communicator. You can use the following Microsoft Office Communicator features when you use the conversation pane:


  • Availability status

  • Instant messaging

When you have an active call, you use the active conversations window to work with the call.

Elements of the Conversation Pane

Conversation Pane


Shows the conversation pane with callouts from the buttons.

Note


To minimize the conversation pane, select the down arrow at the top left of the conversation pane. To restore the conversation pane, select the down arrow again. Alternatively, grab the horizontal line at the top of the conversation pane, then drag the pane to the required size.

If you drag the horizontal line below the conversation pane, you might need to restart Microsoft Office Communicator to restore the conversation pane.


Items on the Conversation Pane

Number Item Description

1

-

This area is the conversation pane.

2

Shows the Call or Conference Call button.

To place a call, select a contact in the Microsoft Office Communicator window, then drag the contact to this button.

To start a conference call, select contacts then drag the contacts to this button.

3

Shows the Voice Message Service button.

Select to call your voice message service.

-

Shows the Voice Message Service button with message
							 indicator.

(Softphone mode only) Indicates that you have new voice messages.

Select to call your voice message service.

4

Shows the View Communications History button.

Select to display a list of all calls that you have placed, received, and missed, and conference calls that you have participated in.

5

Shows the Switch to Desk-Phone Mode button.

Select to switch from softphone mode to desk-phone mode.

-

Shows the Switch to Softphone Mode button.

Select to switch from desk-phone mode to softphone mode.

6

Shows the Modify Options button.

Select to modify particular characteristics of the behavior of the conversation pane.

7

Shows the Keypad button from the conversation pane.

Select to open a keypad that you can use to dial a number.

-

Status bar

The status bar is located at the bottom of the conversation pane. The status bar displays your user ID, and indicators of the following states:


  • Call forwarding is enabled.

  • An error has occurred.

  • A desk phone that shares a line with your phone has an active call.

Related Concepts

About the Active Conversations Window

The active conversations window is displayed when you place or answer a call, when you start or join a conference call, and when you call your voice message service. The window contains a toolbar that you can use to work with the active call.

Elements of the Active Conversations Window

Active Conversations Window


Shows the active conversations window with callouts from the
			 buttons.

Toolbar Buttons on the Active Conversations Window

Number Button Description

1

Shows the End Call button.

Select to end a call.

2

Shows the view more options button from the active
							 conversations window.

Select to open a menu from which you can start a conference call, transfer a call, park a call, hold or resume a call, send an instant message, or end a call.

3

Shows the Send an Instant Message button.

Select to send an instant message to the other party. You send the instant message in Microsoft Office Communicator.

4

Shows the Hold Call/Resume Call button.

Select to put a call on hold. When a call is on hold, choose this button to resume the call.

5

Shows the Mute button.

(Softphone mode only) Select to mute your audio so that other parties on the active call cannot hear you.

6

Shows the Volume button.

(Softphone mode only) Select to display a volume control. Use the volume control to adjust the volume at which you receive audio on the active call.

7

Shows the Keypad button from the active conversations
							 window.

Select to open a keypad that you can use to enter numbers or characters.

Multiple Active Calls


Shows the active conversations window with two active calls.

When you have more than one active call, all the active calls are listed in the active conversations window. The illustration shows two active calls, one from Aki Nakamura, and one from Jane Ashe. A call that is not active is on hold. The call from Aki Nakamura is on hold.

To make a call the active call, select the call in the active conversations window. After you select the call, you must select Shows the Hold Call/Resume Call button.
		  to resume the call. The previously-active call is put on hold.

When you make a call the active call, the following occur:


  • Newly-active call


    • The call toolbar appears under the name of the caller.

    • The call is highlighted with an orange line around the edges.

  • Previously-active call


    • The call toolbar disappears.

    • The call is automatically put on hold.

Using the Tools Menu

You can perform particular conversation pane tasks from the Tools menu. For example, to view the online help for the conversation pane, you select Help on Conversation Pane from the Tools menu.

To open the Tools menu, select Shows the Menu button in the Microsoft Office Communicator title bar. in the Microsoft Office Communicator title bar, then select Tools.

Configuring Your Audio Device

You might need to configure your audio device after you do any of the following:


  • Install the conversation pane.

  • Start to use an audio device with the conversation pane that is not the currently-configured device, or a new audio device.

Procedure
Step 1   Select Shows the Menu button in the Microsoft Office Communicator title bar. in the Microsoft Office Communicator title bar.
Step 2   Select Tools > Setup Audio and Video.
Step 3   Select Custom from the Select the speaker/microphone or speakerphone you want to use list box.
Step 4   Select the speaker and microphone that you require from the relevant list boxes.
Step 5   Select Finish when you have specified the settings that you require.

Multiple Ways to Perform Tasks

You can perform the same action in several ways. For example, you can place a call in the following ways:


  • Right-click the contact in the Microsoft Office Communicator window, then select Place a Call from the pop-up menu.

  • Drag the contact you want to call and drop the contact on Shows the Call or Conference button..

  • Select Shows the Keypad button., then enter the number that you want to call in the keypad dialog box.

  • Enter the number that you want to call in the search box in the Microsoft Office Communicator window, right-click the contact in the search results box, then select Place a Call from the pop-up menu.

Starting the Conversation Pane Within Microsoft Office Communicator

Before You Begin

Verify that Cisco Unified Communications Integration for Microsoft Office Communicator is installed on your system.


Procedure
Step 1   Start Microsoft Office Communicator.
Step 2   Sign in to Microsoft Office Communicator.
Step 3   Sign in to the conversation pane.

Using the Conversation Pane Without Microsoft Office Communicator

If the Microsoft Office Communications Server (OCS) fails, you can use the conversation pane independently of Microsoft Office Communicator. Microsoft Office Communicator features such as availability status and instant messaging are not available.

If OCS fails while you have an active call, a message is displayed. The conversation pane is displayed in a separate window, and you can continue to place and receive calls. If OCS restarts, the conversation pane reattaches to the Microsoft Office Communicator window.