Release Notes for Cisco UC Integration for Microsoft Lync Release 9.2(1)
Release Notes
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Release Notes

Release Notes

This document contains release information for Cisco UC Integration for Microsoft Lync, Release 9.2(1).

Cisco UC Integration for Microsoft Lync

Cisco UC Integration for Microsoft Lync is a Microsoft Windows desktop application that provides access to Cisco Unified Communications from Microsoft Lync. The solution extends the presence and instant messaging capabilities of Microsoft Lync by providing access to a broad set of Cisco Unified Communications capabilities; including software phone standards-based video, unified messaging, conferencing, desktop phone control and phone presence.

Key features of Cisco UC Integration for Microsoft Lync include:

  • Make and receive video calls using the Cisco Precision Video engine.
  • Make and receive phone calls through Cisco Unified Communications Manager.
  • Drag and drop and right-click integration with the Microsoft Lync contact list.
  • Instant Messaging and Presence integration with Microsoft Lync.
  • Mute, hold, and transfer during calls.
  • Software phone or desktop phone mode selection.
  • Communications history of missed, placed, and received calls.
  • Audio and visual notification of incoming calls.
  • Ad hoc conferencing.
  • Visual voicemail.
  • Click to Call from the Microsoft Outlook and Excel Ribbon and Internet Explorer.

What's New in this Release

This section contains information about new features and functionality added in this release.

Cisco Unity Connection REST Interface

Cisco UC Integration for Microsoft Lync now connects with voicemail services through a REST interface. The client supports Cisco Unity Connection version 8.5 or later.


Note


Cisco UC Integration for Microsoft Lync uses TLS as the transport protocol for the voicemail service. You cannot use a nonsecure transport protocol.


Docked Window

Cisco UC Integration for Microsoft Lync now includes a user interface option that displays a small window at the top of the screen and allows users to quickly access common functions.

Select View > Show docked window to show or hide the docked window.

Select View > Position docked window to position the docked window and then select one of the following:
  • Top left
  • Top center
  • Top right

The docked window provides access to the following functions:

  • Contact search
  • Direct dialing of phone numbers
  • Call history
  • Voicemail
  • Hub display
Restriction:

Users must not position the Microsoft Windows taskbar on the top of the screen. The docked window displays only at the top of the screen. If users position the Windows taskbar at the top of the screen, the taskbar might overlay the docked window. If the taskbar overlays the docked window, the users cannot access the docked window.

Call Monitoring and Recording

Cisco UC Integration for Microsoft Lync supports additional audio path functions for devices such as built-in bridge capabilities and call recording.

Configure Cisco Unified Communications Manager to enable monitoring and recording. See the Monitoring and Recording section of the Cisco Unified Communications Manager Features and Services Guide for step-by-step instructions.

Note


You might need to download and apply a device package to enable monitoring and recording capabilities on the device, depending on your version of Cisco Unified Communications Manager. Before you start configuring Cisco Unified Communications Manager, open the Phone Configuration window for the devices on which you plan to enable monitoring and recording capabilities. If the Built In Bridge field is not available on the Phone Configuration window, you should download and apply the most recent device packages.


Software Requirements

Supported Microsoft Lync versions

  • Microsoft Lync 2010
  • Microsoft Lync 2013 Microsoft Lync 2013 is supported with the following caveats at this time:
    • Drag and drop from the Microsoft Lync contact list is not supported.
    • Click to Call from Microsoft Office 2013 is not supported.
    • Escalation from a Microsoft Lync group chat session to a voice or video call is not supported.
    • Microsoft Lync 2013 update KB2760512 must be installed.

    Note


    Microsoft Lync 2013 64 bit is not supported.


Supported operating systems

  • Microsoft Windows 7 32 bit
  • Microsoft Windows 7 64 bit
  • Microsoft Windows XP 32 bit with Service Pack 3

Supported servers

  • Cisco Unified Communications Manager version 7.1(4) or later
  • Cisco Unity Connection version 8.5 or later

Supported directories

  • Microsoft Active Directory 2003
  • Microsoft Active Directory 2008
  • Cisco Unified Communications Manager User Data Service UDS is supported on Cisco Unified Communications Manager version 8.6.2 or later.
  • OpenLDAP
Restriction:

Directory integration with OpenLDAP requires you to define specific parameters in a Cisco UC Integration for Microsoft Lync configuration file. See LDAP Directory Servers for more information.

Microsoft Internet Explorer

Cisco UC Integration for Microsoft Lync requires Microsoft Internet Explorer 7.0, 8.0, or 9.0. The application uses the Microsoft Internet Explorer rendering engine to display HTML content.

Support for Microsoft Office (Click to Call)

  • Microsoft Office 2007 32 bit
  • Microsoft Office 2010 32 bit

Note


Microsoft Lync 2013 is installed with Microsoft Office 2013 but Click to Call is not supported.


Hardware Requirements

Installed RAM

  • 1.87 GB RAM on Microsoft Windows XP 32 bit with Service Pack 3
  • 2 GB RAM on Microsoft Windows 7

Free physical memory

  • 128 MB

Free disk space

  • 256 MB

CPU speed and type

  • Mobile AMD Sempron Processor 3600+ 2 GHz
  • Intel Core2 CPU T7400 @ 2. 16 GHz

GPU

  • Directx 9 on Microsoft Windows XP 32 bit with Service Pack 3
  • Directx 11 on Microsoft Windows 7

I/O ports

  • USB 2.0 for USB camera and audio devices.

Network Requirements

ICMP requests

Cisco UC Integration for Microsoft Lync sends Internet Control Message Protocol (ICMP) requests to the TFTP server. These requests enable the client to determine if it can connect to Cisco Unified Communications Manager. You must configure firewall settings to allow ICMP requests from the client. If your firewall does not allow ICMP requests, the application cannot establish a connection to Cisco Unified Communications Manager.

Ports and protocols

Cisco UC Integration for Microsoft Lync uses the ports and protocols listed in the following table. If you plan to deploy a firewall between the application and a server, configure the firewall to allow these ports and protocols.

Port Protocol Description
Inbound
16384 to 32766 UDP Receives Real-Time Transport Protocol (RTP) media streams for audio and video. You set these ports in Cisco Unified Communications Manager.
Outbound
69 UDP Trivial File Transfer Protocol (TFTP) service
6970 HTTP TFTP service to download client configuration
443 TCP

(HTTPS)

Cisco Unity Connection for voicemail

7080 TCP

(HTTPS)

Cisco Unity Connection for notifications of voice messages
389 UDP / TCP LDAP directory server
636 LDAPS LDAP directory server (secure)
3268 TCP Global Catalog server
3269 LDAPS Global Catalog server (secure)
2748 TCP CTI gateway
5060 UDP / TCP Session Initiation Protocol (SIP) call signaling
5061 TCP Secure SIP call signaling
8443 HTTPS Web access to Cisco Unified Communications Manager and includes connections for the following:
  • Cisco Unified Communications Manager IP Phone (CCMCIP) server for assigned devices.
  • User Data Service (UDS)
16384 to 32766 UDP RTP media streams for audio and video
53 UDP / TCP Domain Name System (DNS) traffic
3804 TCP Locally Significant Certificates (LSC) for IP phones

This is the listening port for Cisco Unified Communications Manager Certificate Authority Proxy Function (CAPF) enrollment.

Phones, headsets, and cameras

CTI supported devices

Cisco UC Integration for Microsoft Lync supports the same CTI devices as Cisco Unified Communications Manager version 8.6(1). See the CTI supported device matrix table in the CTI Supported Devices topic at the following URL:

http:/​/​www.cisco.com/​en/​US/​docs/​voice_ip_comm/​cucm/​tapi_dev/​8_6_1/​supporteddevices.html

Headsets and speakers

Plantronics Blackwire C420 Plantronics Voyager Pro UC B230
Plantronics Blackwire C610 Plantronics Voyager Pro UC BT300
Plantronics Blackwire C620 Jabra BIZ 2400
Plantronics C220UC Jabra BIZ 620
Plantronics C420 Jabra Go 6470
Plantronics Calisto P420 Jabra PRO 930
Plantronics Calisto P800 series headset Jabra Speak 410
Plantronics DSP400 Jabra-8120
Plantronics W740 Jabra GN2000
Plantronics WO200/A Jabra PRO 9470
Plantronics WO300 Polycom CX100 Speakerphone
Plantronics Voyager Pro UC WG200/B -
Plantronics Blackwire C310 Plantronics Voyager 510SL
Plantronics Blackwire C320 Plantronics Voyager Pro UC B230
Plantronics Blackwire C420 Plantronics DSP 400
Plantronics Blackwire C435 Plantronics Savi 740
Plantronics Blackwire C610 Plantronics Savi 440
Plantronics Blackwire C620 Jabra GN2000 CIPC Mono
Plantronics Blackwire C710 Jabra GN2000 CIPC Duo
Plantronics Blackwire C720 Jabra Go 6470
Plantronics Calisto P240 series Jabra Pro 930
Plantronics Calisto P420 Jabra Speak 410
Plantronics Calisto P610 series Jabra BIZ 2400
Plantronics Calisto P800 series Polycom CX100 Speakerphone
Plantronics Voyager Pro UC WG200/B -

Cameras

Microsoft LifeCam 6000 Tandberg Precision HD devices
Logitech Pro 9000 Cisco VTIII, resolution up to VGA
Logitech C920 -

Limitations and Restrictions

This section contains information about known limitations and restrictions.

Known Issues

The following known issues apply to the current version of the software:

  • Restart Microsoft Outlook after installing Cisco UC Integration for Microsoft Lync to ensure Click to Call functionality initializes properly.

Supported languages

The following table lists the languages that Cisco UC Integration for Microsoft Lync supports:

  • Arabic
  • Chinese - China
  • Chinese - Taiwan
  • Czech
  • Danish
  • Dutch
  • English
  • French
  • Finnish
  • German
  • Greek
  • Hebrew
  • Italian
  • Japanese
  • Korean
  • Norwegian
  • Polish
  • Portuguese - Brazil
  • Portuguese - Portugal
  • Russian
  • Swedish
  • Spanish
  • Turkish

Note


Cisco UC Integration for Microsoft Lync does not support Locale IDs for all sub-languages. For example, if you specify French - Canada, Cisco UC Integration for Microsoft Lync uses French - France.

As of this release, Cisco UC Integration for Microsoft Lync supports the Locale IDs for Chinese - China and Chinese - Taiwan only. Cisco UC Integration for Microsoft Lync does not support any other Locale IDs for Chinese sub-languages. For example, if you specify Chinese - Singapore, Cisco UC Integration for Microsoft Lync uses English.


See the following documentation for more information about Locale IDs:
  • Microsoft Windows Locale Code Identifier (LCID) Reference
  • Locale IDs Assigned by Microsoft