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Release Note for Cisco Phone Control and Presence 7.1 with IBM Lotus Sametime

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Release Notes for Cisco Phone Control and Presence 7.1 with IBM Lotus Sametime

Table Of Contents

Release Notes for Cisco Phone Control and Presence 7.1 with IBM Lotus Sametime

Contents

Introduction

Phone Control Modes

Phone Availability Status

Partial Support for Multiple Lines

Call Control on Cisco Unified IP Phone 6900 Model Series

System Requirements

Server Requirements

Client PC Requirements

New and Changed Information

Release 7.1(2)

Release 7.1

Related Documentation

Reinstalling Sametime Connect and the Plug-in

Limitations and Restrictions

Important Notes

Disclaimer: Using Softphone Technology During an Emergency

Hotfix for Sametime Context Menu Problems

Lotus Software Knowledge Base Document

Hotfix for Sametime Telephony Issues

Lotus Software Knowledge Base Document

Configuring License Capabilities Assignments for the Phone Status Feature

Deploying Cisco Phone Control and Presence in a Mixed User Environment

Dial Using Cisco IP Communicator Mode and E. 164 Dialing

Using Cisco Unified Presence Version 6.0 (4) and earlier with Multiple Clients

Caveats

Using Bug Toolkit

Open Caveats

Resolved Caveats

Release 7.1(2)

Release 7.1

Obtaining Documentation, Support, and Security Guidelines


Release Notes for Cisco Phone Control and Presence 7.1 with IBM Lotus Sametime


Published: December 21, 2009

These release notes describe the new features and caveats for Cisco Phone Control and Presence 7.1 and 7.1(2) with IBM Lotus Sametime.

You can access the latest software for the Cisco Phone Control and Presence plug-in from the
Cisco Unified Communications with IBM Lotus > Unified Communications Plug-ins for IBM Lotus Sametime Software page at http://www.cisco.com/cgi-bin/tablebuild.pl/cucplugin.

Contents

Introduction

System Requirements

Related Documentation

Limitations and Restrictions

Important Notes

Caveats

Obtaining Documentation, Support, and Security Guidelines

Introduction

Cisco Phone Control and Presence with IBM Lotus Sametime is a client-based plug-in that integrates Sametime Connect with Cisco IP phones so that users can make and answer calls directly from Sametime. Users can call contacts from the Sametime main window or from a chat session. Users who have the Cisco Unified Messaging plug-in for Sametime Connect can return a call to a voicemail sender directly from a message in the voicemail pane. If users have Cisco Unified Presence accounts, they can view the phone availability status of contacts.

In addition, Cisco Phone Control and Presence with IBM Lotus Sametime can be integrated with IBM Lotus Notes to achieve the following:

Sametime is displayed in a pane within the Notes client.

Native capabilities of Sametime—as well as those exposed through plug-ins—are accessible from within the Notes client.

Phone Control Modes

You can configure the plug-in to run in one of the following modes:

Control Desk Phone mode — Users can place calls, answer calls, and make conference calls in Sametime Connect, using the Cisco IP phone device that they specify. The plug-in provides a Conversation window to manage calls in progress.

Dial Using Cisco IP Communicator mode — Users can place calls from Sametime Connect. The plug-in sends the dialed number to Cisco IP Communicator, where the user manages the call.

When you deploy the plug-in, you can enable both modes so that users have a choice. They can toggle between phone modes using a button on the main toolbar. Or, you can disable one option to ensure that users use the preferred mode.

Phone Availability Status

If you enable the Phone Status feature when you deploy the plug-in, then users who are provisioned in Cisco Unified Presence, can configure the plug-in to display the phone availability status of contacts. This feature provides on-hook and off-hook icons to be displayed next to contact names.

Partial Support for Multiple Lines

Cisco Phone Control and Presence with IBM Lotus Sametime can only control one call session button on a phone that is configured for multiple lines. Cisco Phone Control and Presence with IBM Lotus Sametime can control the first line in the list of lines returned by the Cisco Unified Communications Manager CTI service.

You cannot change which line is controlled when the lines are partitioned. You can change which line is controlled by Cisco Phone Control and Presence with IBM Lotus Sametime if the lines are not partitioned, that is, they have different directory numbers.

Call Control on Cisco Unified IP Phone 6900 Model Series

Cisco Phone Control and Presence with IBM Lotus Sametime monitors only one call session button on the desk phone that is associated with it. The Cisco Unified IP Phone 6900 model series allow simultaneous calls on multiple call session buttons. Any call operations that happen on buttons other than the one that Cisco Phone Control and Presence with IBM Lotus Sametime monitors are not reflected in the Cisco Phone Control and Presence with IBM Lotus Sametime user interface.

If you place or answer a call on a call session button that is not the one that Cisco Phone Control and Presence with IBM Lotus Sametime monitors, the call does appear in a conversation window. You cannot use Cisco Phone Control and Presence with IBM Lotus Sametime to control calls on the buttons that Cisco Phone Control and Presence with IBM Lotus Sametime does not monitor.

The impact of Join Across Line (JAL) and Direct Transfer Across Line (DTAL) operations on a call that Cisco Phone Control and Presence with IBM Lotus Sametime controls depends on whether the operation moves a call to a monitored call session button.

If a JAL operation moves a call to a monitored call session button, the call transitions to a conference call. If a JAL operation moves a call to an unmonitored button, the call disappears from the Cisco Phone Control and Presence with IBM Lotus Sametime user interface. Cisco Phone Control and Presence with IBM Lotus Sametime cannot control the call.

Similarly, a DTAL operation moves a call to a monitored call session button, Cisco Phone Control and Presence with IBM Lotus Sametime can control the call, but if the call moves to an unmonitored button, Cisco Phone Control and Presence with IBM Lotus Sametime cannot control the call.

System Requirements

Server Requirements

Client PC Requirements

Server Requirements

Cisco Unified Communications Manager:

With Cisco Unified Presence—Version 5.1 or later is supported.

Without Cisco Unified Presence—Version 4.1(3) or later is supported.

Cisco Unified Presence Server—Required for the Phone Availability Status feature. Version 6.0(2) or later is supported.

See the Configuring License Capabilities Assignments for the Phone Status Feature for information about Device License Unit requirements for Cisco Unified Presence.

Client PC Requirements

Windows OS—The following versions are supported:

Windows XP SP2 or later

Windows Vista—Business and Enterprise Editions

Disk Space—20 MB free hard drive space minimum

Memory—512 MB RAM minimum

Screen Resolution—1024 x 768 minimum

Cisco IP Communicator—Required if you plan to deploy the Dial Using Cisco IP Communicator feature. Version 2.1(3) or later is supported.

Cisco Unified IP Phone—Required to use the Control Desk Phone feature. The following models are supported: 6921, 6941, 6961, 7985, 7975, 7970, 7965, 7962, 7961, 7942, 7941, 7931, 7921, 7911.


Note Cisco Unified Video Advantage 2.0 or later is supported for use with Cisco IP Communicator and
Cisco Unified IP Phones.


One of the following:

IBM Lotus Sametime Connect—Version 7.5.1 with Cumulative Fix 1 (CF1) dated 07/17/2007 or later is supported. (Refer to the Sametime documentation for CPU requirements for Sametime Connect.)

IBM Lotus Notes version 8.0.1 or later

New and Changed Information

Release 7.1(2)

This release provides updated information for the following:

Hotfix for Sametime Context Menu Problems

Hotfix for Sametime Telephony Issues

See the Resolved Caveats section for the list of defects fixed in this release.

Release 7.1

Cisco Phone Control and Presence Release 7.1 with IBM Lotus Sametime supports the following new features:

Support for IBM Lotus Sametime 8.0(2) and IBM Lotus Notes 8.5

User ID Mapping Flexibility

Cisco Unified Communications Manager and Cisco Unified Presence Failover. This requires Cisco Unified Presence version 7.0 or later.

Localized End User Content into French, German, Japanese, Spanish, Italian, and Swedish

Click-to-Call from "live names" and Phone Presence from IBM Lotus Notes

Toolbar button to change phone modes

Related Documentation

The following documentation is available on Cisco.com:

For users: Quick Start Guide for Installing and Using Cisco Phone Control and Presence with IBM Lotus Sametime is available at: http://www.cisco.com/en/US/docs/voice_ip_comm/cucibmlotus/cpcap/7x/english/user/guide/cpcapqsg.html

For system administrators: Integration Guide for Deploying Cisco Phone Control and Presence with IBM Lotus Sametime is available at: http://www.cisco.com/en/US/docs/voice_ip_comm/cucibmlotus/cpcap/7x/english/integration/guide/cpcapig.html

Reinstalling Sametime Connect and the Plug-in

If users uninstall Sametime Connect, they must reinstall the plug-in after they reinstall the application. To avoid this, you can configure a push update to install Sametime Connect and the plug-in automatically.

Limitations and Restrictions

Review Table 1 before you begin working with the Cisco Phone Control and Presence plug-in. These are known limitations that will not be fixed, and there is not always a workaround. Some features might not work as documented, and some features could be affected by recent changes to the product.

For more information about an individual limitation, including workarounds, click the associated caveat number in the table to access the online record in Bug Toolkit for that defect. (For information about accessing Bug Toolkit, see the "Using Bug Toolkit" section). Caveats are listed in order of severity, and then in alphanumeric order by caveat number.

Table 1 Closed Caveats for Cisco Phone Control and Presence Plug-in with IBM Lotus Sametime 

Identifier
Severity
Component
Headline

CSCso01845

3

deskphone

High CPU usage for Sametime 7.5.1 during 12 hour stress test on plug-in

CSCso21118

3

deskphone

Cisco 7931 IP Phone does not support conferencing (by default)

CSCso76269

3

deskphone

Conference non-initiator cannot merge call into a current conference

CSCso76895

3

presence

In Sametime 7.5.1, subscriptions are not removed even when the contact search dialog is closed

CSCsq64305

3

presence

Spike of high Sametime CPU when detailed logging enabled

3

deskphone

Incoming caller is not resolved into Sametime contact in Cisco


Important Notes

Disclaimer: Using Softphone Technology During an Emergency

Hotfix for Sametime Context Menu Problems

Hotfix for Sametime Telephony Issues

Configuring License Capabilities Assignments for the Phone Status Feature

Deploying Cisco Phone Control and Presence in a Mixed User Environment

Dial Using Cisco IP Communicator Mode and E. 164 Dialing

Using Cisco Unified Presence Version 6.0 (4) and earlier with Multiple Clients

Disclaimer: Using Softphone Technology During an Emergency

IMPORTANT NOTICE—PLEASE READ: During an emergency, softphone technology may not provide the most timely or accurate location data if used for a 911 emergency call. Calls may be misdirected to the wrong emergency response center or the emergency response center may make errors when determining your location. USE A SOFTPHONE ONLY AT YOUR OWN RISK DURING AN EMERGENCY. Cisco will not be liable for resulting errors or delays.

Hotfix for Sametime Context Menu Problems

If you are using a Sametime version earlier than 8.0.1, we recommend you set up an update site to deploy the Sametime Context Menu hotfix. Without the hotfix, users may experience problems with menu item contexts that do not display correctly. For example, menu items for an individual contact might appear for all contacts in a group.

Lotus Software Knowledge Base Document

This hotfix is available from IBM. See the following technical note for further details:

http://www-01.ibm.com/support/docview.wss?rs=899&uid=swg21415161

The hotfix update site can be separate from or integrated with the Cisco Phone Control and Presence plug-in and other plug-ins, and can include both versions of the hotfixes.

To deploy a hotfix, determine the update site directory, unzip the hotfix to it, and install the hotfix with the same method used for the plug-in (autopush or user-initiated installation).

Hotfix for Sametime Telephony Issues

Both IBM Lotus Sametime and Cisco Phone Control and Presence display a phone icon in the user interface toolbar. This can cause confusion for users.

When the Cisco Phone Control and Presence plug-in is installed, you can disable the IBM Lotus Sametime phone icon by deactivating telephony on the Sametime server. On the Sametime server, in the "Allow telephony" field, choose the option "No" to disable the icon.

When the Cisco Phone Control and Presence plug-in and the MeetingPlace with Sametime Web Conferencing plug-in are installed you must select a different option on the Sametime server. In this scenario, on the "Allow telephony" field, choose the option "Instant meetings only".

With both plug-ins installed and this option set, the IBM Lotus Sametime phone icon is disabled while still allowing the MeetingPlace plug-in the access it needs to telephony.

In addition to the "Allow telephony" settings, you must also do the following:

Verify the "Allow client-to-client video call" checkbox is deselected.

Verify the "Allow client-to-client voice call" checkbox is deselected.

Please refer to the technical note from IBM. It explains the details of the hotfix.

Lotus Software Knowledge Base Document

The Sametime 8.0.2 client has the ability to read this new "Instant meetings only" setting, but Sametime 8.0 and 8.0.1 do not. If users are using one of these two versions they will need the appropriate hotfix.

This hotfix is available from IBM. See the following technical note for further details:

http://www.ibm.com/support/docview.wss?rs=899&uid=swg21368186

This is not an issue with Sametime 7.5.1.

With Sametime 8.0 and 8.0.1 and the hotfix the IBM phone icon is removed.

With Sametime 8.0.2 the IBM phone icon is disabled.

Please note, you must have a Sametime 8.0.2 server to set the "Instant meetings only" setting.

If you have a Sametime server that is prior to version 8.0.2, you must export these settings and import them into your Sametime server. There details for that process in the technical note.

This hotfix is not available for IBM Lotus Notes.

Configuring License Capabilities Assignments for the Phone Status Feature

To enable the Phone Status feature, you must configure device licenses in the Capability Assignments in Cisco Unified Communications Manager:

Cisco Unified Presence—one Device License Unit per user

Cisco Unified Personal Communicator—one Device License Unit per user. This is not required for Cisco Unified Presence versions later than 6.0.4.


Note Cisco Unified Presence 6.0 - 6.0.4 uses two Device License Units per user. However, later versions require one Device License Unit per user.


Deploying Cisco Phone Control and Presence in a Mixed User Environment

In addition to the Cisco Phone Control and Presence plug-in, a server-side Cisco Click-to-Call plug-in is also available for use with IBM Lotus Sametime.

Your organization may need to deploy the client-side Cisco Phone Control and Presence plug-in for some users of IBM Sametime and the server-side Cisco Click-to-Call plug-in for others. Cisco supports the simultaneous deployment of both plug-in types on a single Sametime server. However, Cisco highly recommends that you do NOT allow users simultaneous access to both plug-ins.

In a mixed user environment, you should disable the Cisco Click-to-Call plug-in for those users who are using the Cisco Phone Control and Presence plug-in.

To enable the plug-ins on a per-user basis, you can create multiple policies and do the following:

assign users of the Cisco Phone Control and Presence plug-in to a policy that has telephony disabled

assign users of the Click-to-Call plug-in to a policy that has telephony enabled

The following procedure describes how to configure a policy on the Lotus Sametime Server, enable or disable telephony for a plug-in and assign users to the policy.

Procedure


Step 1 Enter the following URL to access your Lotus Sametime Server:

http://server-address/stcenter.nsf

where

server-address is the domain name or IP address of your Lotus Sametime Server.

Step 2 Select Administer the Server.

Step 3 Log in to Lotus Sametime Server.

Step 4 Select Policies.

Step 5 Select New.

Step 6 Enter a name and description for the new policy.

Step 7 Select the policy attributes to enable or disable telephony, and click OK.

Step 8 Select Assign Users.

Step 9 Complete the following on the Assign Users page:

a. Select the directory from which to add users or groups to the policy.

b. Search for or enter the names of the users or groups to add to the policy.

c. Add the selected users to the policy.

d. Select OK.

Step 10 Complete the following to ensure your policy changes take effect:

a. Restart the Lotus Domino Server service.

b. Verify that the Lotus Domino Server service is running.


Dial Using Cisco IP Communicator Mode and E. 164 Dialing

If users will use the Dial Using Cisco IP Communicator option to dial numbers in E.164 format, ensure that the Cisco Unified Communications Manager administrator configures Cisco IP Communicator to process E. 164 dialing. Otherwise, calls to these phone numbers will fail.

Using Cisco Unified Presence Version 6.0 (4) and earlier with Multiple Clients

With Cisco Unified Presence 6.0 (4) and earlier, we recommend that you instruct your users who use Cisco Unified Personal Communicator (or any other Cisco Unified Presence client) not to run it simultaneously.

Caveats

Using Bug Toolkit

Open Caveats

Using Bug Toolkit

Known caveats are graded according to severity level. These release notes contain descriptions of the following:

All severity level 1 or 2 bugs.

Significant severity level 3 bugs.

All customer-found bugs.

Before You Begin

You can search for problems by using the Cisco Software Bug Toolkit. To access Bug Toolkit, you need the following items:

Internet connection

Web browser

Cisco.com user ID and password

Procedure


Step 1 To access the Bug Toolkit, go to http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs.

Step 2 Log in with your Cisco.com user ID and password.

Step 3 Enter the bug ID number in the "Search for Bug ID" field, then click Go.


For information about how to search for bugs, create saved searches, and create bug groups, click Help on the Bug Toolkit page.

Open Caveats

The caveats in Table 1 describe possible unexpected behavior in the latest Cisco Phone Control and Presence release. These caveats may also be open in previous releases. Caveats are listed in order by severity, then in alphanumeric order by identifier.

Table 1 Cisco Phone Control and Presence Plug-in with IBM Lotus Sametime Open Caveats 

Identifier
Severity
Component
Headline

3

deskphone

Conference manager lose control when conference with same users

3

deskphone

Not regaining phone control after reset/restart of phone where logged in

3

deskphone

Sequence of right clicks on Lotus Notes corrupts context menu


Resolved Caveats

This section lists caveats that are resolved, but that may have been open in previous releases. Caveats are listed in order by severity, then in alphanumeric order by identifier.

Because defect status continually changes, be aware that the table reflects a snapshot of the defects that were resolved at the time this report was compiled. For more information about an individual defect, click the associated identifier in the table to access the online records for that defect, including workarounds. For an updated view of resolved defects, access the Bug Toolkit. See Using Bug Toolkit.

Release 7.1(2)

Table 2 lists the caveats resolved in Release 7.1 (2)

Table 2 Cisco Phone Control and Presence Plug-in with IBM Lotus Sametime Resolved Caveats 

Identifier
Severity
Component
Headline

2

deskphone

Lotus Notes Integrated Sametime Crash when LDAP Fields Empty

3

presence

Phone presence disappeared sometime

4

deskphone

Cannot generate problem report because of illegal characters

4

presence

Phone icons disappear and re-appear on Sametime


Release 7.1

Table 3 lists the caveat resolved in Release 7.1.

Table 3 Cisco Phone Control and Presence Plug-in with IBM Lotus Sametime Resolved Caveats 

Identifier
Severity
Component
Headline
CSCsw91726

3

presence

Sametime Plug-in user credentials need to be re-entered intermittently.

Obtaining Documentation, Support, and Security Guidelines

For information on obtaining documentation, support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html