Cisco UC Integration with IBM Sametime Integration Guide 9.5(2)
Integration Deployment
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Integration Deployment

Integration Deployment

Integration Deployment Methods

The primary method to deploy the integration is to use a widget to deploy its features to an existing IBM Lotus Notes client. The widget uses a combination of the widgets catalog, an NSF-based update site in which the feature resides, an XML file attached to the widget that calls the feature update site, and Domino policy or Eclipse preferences.

Alternatively, users can manually install the integration on their workstations. With this method, you must provide users with the URL of the update site.

Deploy the Integration

Before You Begin
Before you deploy Cisco UC Integration for IBM Sametime, an administrator must consider factors such as:
  • Whether to enable or disable voicemail
  • Whether to enable or disable the phone status feature
  • Whether to enable or disable the use my phone for calls phone mode
  • Whether to enable or disable the use my computer for calls phone mode
  • Which phone mode to set as the default for users
  • Whether video should start automatically for all users. Each user can choose, individually, to disable the feature, but concurrent widespread use might drain network resources
Procedure
    Step 1   Gather requirements for your users, such as supported versions of software for the system, including user workstations.

    For more information, see the Release Notes for Cisco UC Integration for IBM Sametime.

    Step 2   Provision users in Cisco Unified Communications Manager.

    For information on how to set up users in Cisco Unified Communications Manager, see:

    • Cisco Unified Communications Manager Administration Guide
    • Cisco Unified Communications Manager System Guide
    Step 3   Provision users for computer-based phone features, such as Cisco Unified Communications Manager IM and Presence Service.
    Note   

    Cisco Unified Presence is no longer a standalone product, but is now a feature within Cisco Unified Communications Manager. In UC 9.0, the Presence and IM feature has been integrated within Cisco Unified Communications Manager and is referred to as “Cisco Unified Communications Manager IM and Presence Service.”

    While some customers might still be using Cisco Unified Presence, this document will refer to the feature as “IM and Presence Service.”

    Step 4   Associate users with the Standard CTI- enabled user group in Cisco Unified Communications Manager.

    This step is required if users use the Control Desk Phone feature. See existing dialing rules in Cisco Unified Communications Manager Administration Guide.

    Step 5   Verify that application dial rules are set up in Cisco Unified Communications Manager.
    Step 6   Provision users in the IM and Presence Service.

    This step is required for any user that enables the Enable Phone Status feature.

    Step 7   Configure Cisco Unified Communications Manager Capability Assignments to enable licenses for the IM and Presence Service.

    For license requirements, see the Release Notes for Cisco UC Integration for IBM Sametime. For configuration instructions, see Cisco Unified Communications Manager Administration Guide.

    Step 8   Determine the server update site, the location from which Cisco UC Integration for IBM Sametime installs on user workstations.
    Step 9   Set up a push update.

    If you do not set up a push update for the standalone plug-in and the widget update for the embedded plug-in, users manually install the plug-in on their client workstations. See the “Installation Methods” section for more information.

    Step 10   Prepare users to install and use the plug-in.

    Provide users with the Quick Start Guide for Cisco UC Integration for IBM Sametime.


    Install Cisco Medianet

    Install for Traffic Marking

    Cisco Medianet provides a Microsoft Windows service that works with Cisco Prime Collaboration Manager and Cisco Medianet-enabled routers to ensure that Cisco UC Integration for IBM Sametime can send audio media and video media on your network with minimum latency or packet loss.

    Before Cisco UC Integration for IBM Sametime sends audio media or video media, it checks for the Cisco Medianet service. If the service exists on the computer, Cisco UC Integration for IBM Sametime provides flow information to the Cisco Medianet service. The service then signals the network so that routers classify the flow and provide priority to the Cisco UC Integration for IBM Sametime traffic. If the service does not exist, Cisco UC Integration for IBM Sametime does not use it and sends audio media and video media as normal. However, Cisco UC Integration for IBM Sametime checks for the Cisco Medianet service for each audio call or video call.

    Install for Desk Phone Video Capabilities

    You must install Cisco Medianet to enable desk phone video capabilities. Cisco Medianet provides a driver that enables Cisco UC Integration for IBM Sametime to do the following:
    • Discover the desk phone device.
    • Establish and maintain a connection to the desk phone device using the CAST protocol.
    For more information, see Desk Phone Video Configuration.
    Before You Begin
    To install Cisco Medianet for traffic marking, you must do the following:
    • Install Cisco Prime Collaboration Manager.
    • Install routers or switches enabled for Cisco Medianet where appropriate.
    • Configure your network to handle the metadata attributes that Cisco Medianet applies to applications. Note that not all devices on your network must support Cisco Medianet. The first hop should prioritize traffic based on the metadata attributes from Cisco Medianet. As the traffic traverses the network, all other devices should also prioritize that traffic unless you configure policies on those devices to handle the traffic differently. See the Medianet Knowledge Base Portal for detailed information on configuring your network.
    Important:
    • Cisco UC Integration for IBM Sametime supports the Cisco Media Service Interface version 3.2.1 (msi_setup-3-2-1-0-5732).
    • Cisco UC Integration for IBM Sametime does not support Cisco Medianet on Microsoft Windows Vista.
    Procedure
      Step 1   Download the Cisco Media Services Interface installation program from the Cisco UC Integration for IBM Sametime download site on Cisco.com.
      Step 2   Install the Cisco Medianet service on each computer on which you install Cisco UC Integration for IBM Sametime.

      See the appropriate Cisco Medianet documentation for installing the service.


      User preparation for integration setup and use

      When deciding which information and instructions to provide to users, consider the following factors:

      • Which integration features you enable
      • Whether or not you set up the features to install automatically
      • Which settings you preconfigure with the update site files

      To install and configure the integration, ensure that your users have the following:

      • Access to a supported version of IBM Sametime or IBM Lotus Notes and instructions for installation, if needed
      • Information about the features that are supported in your deployment
      • Access to the Quick Start Guide for Cisco UC Integration for IBM Sametime for the following:
        • The URL for the update site, if users must install the integration itself, and installation instructions
        • Applicable values to use for system settings such as servers and configuration instructions
        • Information about how to get support