Cisco UC Integration(TM) for IBM Sametime provides instant access to Cisco Unified Communications capabilities directly from IBM Sametime. The integration enhances productivity by extending native audio and HD video capabilities to Sametime IM and presence users. It also includes Cisco phone control and presence status with integrated voicemail and conversation history. The integration allows access to Cisco call control for both standalone and Notes-embedded clients.
Features and Capabilities
With this tight integration for IBM Sametime, users get a consistent user experience, enhanced communications capabilities, and reduced infrastructure complexity. The integration also provides Sametime users with the following capabilities:
Native phone mode control for audio and video Users can choose to control audio or video calls in IBM Sametime from the user's computer or from the phone.
Phone presence and control using XMPP The phone presence icon, which indicates whether a contact is busy on another call or available to receive a call, is displayed in addition to the IM presence icon where available.
Click-to-call capability from IBM Sametime client Place calls from your list of existing contacts by right-clicking a contact and selecting Phone Call or by choosing a number from the provided options.
Integrated visual voicemail and conversation history Sametime users can view, play, or review conversation history right from the main Sametime client window.
Enhanced collaboration Easy creation and management of audio and video conferences by dragging and dropping contacts from the list or by searching for participants in the embedded search bar.
Release and General Information
Clients must meet the following minimum requirements to use Cisco UC Integration for IBM Sametime.
Microsoft Windows XP SP3 32 bit
Microsoft Windows 7 (Pro, Enterprise, or Ultimate) 32 bit or 64 bit
Mobile AMD Sempron Processor 3600+ at 2 GHz
Intel Core 2 CPU T7400 at 2.16 GHz
Free Physical Memory
DirectX 9 (Microsoft Windows XP SP3)
DirectX 11 (Microsoft Windows 7)
USB 2.0 is required for USB cameras and audio devices.
IBM Lotus Notes 8.5.2 or later with IBM Lotus Sametime 8.5.1 or 8.5.2 (Integrated)
IBM Lotus Sametime 8.5.1 or 8.5.2 (Standalone)
Cisco Unified IP Phones
Cisco Unified IP Phones 9900 Series
Cisco Unified IP Phones 8900 Series
Cisco Unified IP Phones 7900 Series
Cisco Unified IP Phones 6900 Series
Cisco UC Integration(TM) with IBM Sametime is compatible with the following server applications.
Cisco Unified Communications Manager
8.0(3) or later
7.1(3) or later
Cisco Unified Communications Manager with IM and Presence
9.0(1) or later
Cisco Unified Presence
8.6(4) or later
Cisco Unity and Cisco Unity Connection
9.0(1) or later
8.5(1) or later
Protocol Signaling Ports
Persistent TCP connection to CUCM SIP server port (for example, 5060) when using computer for calls
Persistent TCP connection to CUCM CTI server port (for example, 2748) when using desk phone for calls
Persistent TCP connection to Unity Connection 443, 7080
One temporary TCP connection to CUCM on 8443, at initialization time
Up to two temporary/need-basis TCP connections to LDAP/Directory server
UDP ports for the following audio-video streams:
Audio call using computer: 2 local UDP ports
Audio-video call using computer: 2 local UDP ports
The following general limitations and considerations should be noted when using the current release of the software:
A call will separate out to a standalone window when it is transferred to a third party and then transferred back to the originator. If you open a chat window manually, you can move the call into the chat window manually.
The system administrator must supply non-blank values for all server configuration information even if that information is not required for a particular phone mode.
Phone status, phone, and voicemail functionality is aligned with the user logging into the default community. The use of other communities does not affect this functionality but the user must be logged into the default community. Logging out of the default community will disrupt phone status, phone, and voicemail functionality.
Users may notice a delay during video calls when moving between window types. Movement between window types can include moving from an integrated to standalone window and moving from a standalone call window to a conference call window.
It takes multiple steps to get the video in an integrated conversation window taller. First shrink the incoming chat area and then shrink the outgoing chat area. Then you can stretch you chat window so that the video fits better. You can also move the call out of the integrated chat window into a standalone window and resize that window.
Directory Lookup Rules do not work with Cisco Unified Communications Manager prior to Release 8.6(2). This may cause Cisco UC Integration (TM) with IBM Sametime to be unable to map incoming phone calls and voice messages to your Sametime contacts.
Run the configuration tool first to deploy as Lotus Notes widgets. Make a copy of the update site and ensure that only one feature jar is in each update site feature directory. Next, make two widgets, one for phone feature and one for the voicemail feature.
Phone status icons should only be displayed for registered Cisco Unified Presence users. The current version of the software displays a phone status icon for all contacts, regardless of whether they are or not registered Cisco Unified Presence users. Phone status icons will still indicate the correct phone status for registered Cisco Unified Presence users but will only show an icon indicating availability to be called for non-Cisco Unified Presence users. This leads to a situation where users who are not registered Cisco Unified Presence users appear to be available for a call when they may not actually be available.