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Numerics
3rd-party platform agents
policy for use with Cisco Unified Application Environment 1-11
A
adding
connection
Cisco Unified Communications Manager cluster 7-3
Cisco Unified Media Engine 7-3
Cisco Unified Presence 7-3
device pool 7-3
H.323 gateway 7-3
IETF SIP proxy 7-3
Nuance license server 7-3
Nuance server 7-3
connection group
Cisco Unified Media Engine 7-17
CTI device pool group 7-17
H.323 gateway group 7-17
SCCP device pool group 7-17
SIP device pool group 7-17
devices to pool 7-8
group, connection 7-17
partitions 5-7
trigger 5-11
users 4-1
administration guide
audience i-xi
conventions i-xiii
organization of i-xii
related documentation i-xii
administration interface
See Cisco Unified Application Environment Administration
alarms
configuring manager 8-8
setting to ignored 8-9
viewing 8-8
Apache
restarting to enable SSL 3-15
application development
documentation and resources i-xiii
supported deployment 1-2
supported IP telephony functions 1-1
tools 1-3
application environment
See Cisco Unified Application Environment
applications
configuration example 5-3
disabling 5-5
enabling 5-5
installing 5-5
overview 5-1
partitions 5-1
scripts 5-2
triggers 5-2
uninstalling 5-6
updating 5-7
viewing 5-4
viewing details of 5-6
application server
See Cisco Unified Application Server
applying, partitions 5-9
AppServerService.exe.config 3-20, 3-22, 3-24, 3-25
archiving
logs, server 8-2
server logs 8-2
audience, administration guide i-xi
definition 3-18
Etch Bridge 3-18
management service 3-17
B
backup
SSL certificate and key 3-14
back up, system 9-1
browsers, supported 2-1
C
caution, restoring the system 9-2
certificate, license 2-2
Cisco Security Agent
See CSA
Cisco Unified Application Designer, overview 1-3
Cisco Unified Application Environment
3rd-party platform agents 1-11
Administration
logging in 2-2
menu options 2-2
browsers 2-1
components 1-2
deployment technologies 1-2
deployment topologies 1-4
IP telephony functions 1-1
network port usage 1-8
overview 1-1
plugins, shipped with 6-1
prerequisites 2-1
setting up 2-3
Cisco Unified Application Server 1-2
AppServerService.exe.config 3-20, 3-22, 3-24, 3-25
overview 1-2
production.properties file 3-18
redundancy 3-9
reinitializing 9-3
setting global parameters 3-1, 3-2
Cisco Unified Application Service
mgmt-service-launcher.conf file 3-18
Cisco Unified Communications
node, deleting 7-15
Cisco Unified Communications Manager cluster
adding 7-3
editing 7-16
searching for 7-1
viewing 7-1
Cisco Unified Media Engine
adding 7-3
disabling 7-16
editing 7-16
overview 1-3
searching for 7-1
setting global parameters 3-3
viewing 7-1
Cisco Unified Media Engine group
adding 7-17
deleting 7-21
editing 7-21
searching for 7-17
viewing 7-17
Cisco Unified Presence
adding 7-3
deleting 7-14
editing 7-16
searching for 7-1
viewing 7-1
claim certificate 2-2
command-line tool, CUAE 1-4
configuring
alarm manager 8-8
logs 8-4
plugins 6-8
trace settings 8-4
connection
adding
Cisco Unified Communications Manager cluster 7-3
Cisco Unified Media Engine 7-3
Cisco Unified Presence 7-3
H.323 gateway 7-3
IETF SIP proxy 7-3
Nuance license server 7-3
Nuance server 7-3
deleting 7-14
disabling 7-16
editing 7-16
searching for 7-1
troubleshooting 10-2
viewing 7-1
connection groups
deleting 7-21
editing 7-21
searching for 7-17
viewing 7-17
connection string URI 3-23
MaxPktSize 3-24
plugins 3-20
reconnect delay 3-25
TLS 3-20
conventions
administration guide i-xiii
command i-xiii
text i-xiii
CSA
Cisco Unified Application Environment policy 1-13
CTI device pool
adding 7-3
deleting 7-14
editing 7-16
CTI device pool, monitored
adding 7-3
deleting 7-14
editing 7-16
CTI device pool group
adding 7-17
deleting 7-21
editing 7-21
searching for 7-17
viewing 7-17
CTI route point
adding 7-3
deleting 7-14
editing 7-16
CUAE command-line tool 1-4, 3-16, 3-17, 3-18
TLS connection protocol 3-17
D
data services and protocols, supported 1-2
deleting 7-16
Cisco Unified Communications Manager
cluster 7-15
node 7-15
connection groups 7-21
connections 7-14
device pool 7-14
devices from a pool 7-9
groups, connection 7-21
license 3-7
logs, server 8-2
server logs 8-2
triggers 5-12
users 4-2
deployment topologies 1-4
developer
tools
Cisco Unified Application Designer 1-3
Etch 1-4
developer documentation i-xiii
device pool
adding 7-3
deleting 7-14
editing 7-16
managing devices 7-7
searching for 7-2
viewing 7-2
devices
adding to a pool 7-8
deleting from pool 7-9
editing details 7-8
searching for in a pool 7-8
diagnostics, viewing 8-7
disabling
applications 5-5
connection 7-16
KeepAlive 3-24
partitions 5-9
plugins 6-7
services 8-3
TLS on Etch Bridge 3-20
TLS on management service 3-18
document conventions i-xiii
downloading MIB files 8-8
E
editing
connection groups 7-21
connections 7-16
groups, connection 7-21
users 4-2
enabling
applications 5-5
KeepAlive 3-23
partition 5-9
plugins 6-7
services 8-3
SSL 3-14
encryption
definition 3-18
plugins 3-20
Etch
Etch Bridge
disabling TLS 3-20
encryption 3-18
plugin acts as server and client 3-19
max packet size 3-24
reconnect delay 3-25
Etch, overview 1-4
example
AnswerCall application A-14
application configuration 5-3
configuration tasks, performing A-1
deployment, setting up A-1
MakeCall application A-11
route pattern, setting up A-8
sample application
installing A-11
testing A-11
triggers 5-2
extensions, invoking for plugins 6-9
F
FAQs 10-1
frequently asked questions
See FAQs
G
global parameters
Cisco Unified Application Server 3-1, 3-2
Cisco Unified Media Engine 3-3
groups, connection
adding 7-17
deleting 7-21
editing 7-21
searching for 7-17
viewing 7-17
H
H.323 gateway
adding 7-3
deleting 7-14
editing 7-16
searching for 7-1
viewing 7-1
H.323 gateway group
adding 7-17
deleting 7-21
editing 7-21
searching for 7-17
viewing 7-17
H.323 provider 6-2
HTTP provider 6-3
I
IDE 1-3
IETF SIP proxy
adding 7-3
deleting 7-14
editing 7-16
searching for 7-1
viewing 7-1
ignore alarms 8-9
installing
applications 5-5
integrated development environment
See IDE
IP telephony, supported functions 1-1
K
KeepAlive 3-23
disabling 3-24
enabling 3-23
modifying delay and count 3-24
killing
services 8-3
L
license
claim certificate 2-2
deleting 3-7
modes 3-6
Nuance server connection 7-3
overview 3-5
PAK 2-2
statistics 3-6
troubleshooting 10-3
uploading 3-7
logging in 2-2
logs
server
archiving 8-2
deleting 8-2
viewing 8-2
settings, configuring 8-4
M
makecert.exe tool 3-21
management service
using TLS for connections to 3-16
max packet size 3-24
media engine
See Cisco Unified Media Engine
Media Engine provider 6-3
media processing capabilities 1-2
mgmt-service-launcher.conf 3-18
MIB file, downloading 8-8
mode, license 3-6
monitored CTI device pool
adding 7-3
deleting 7-14
editing 7-16
N
Nuance license server
adding 7-3
deleting 7-14
editing 7-16
searching for 7-1
viewing 7-1
Nuance server
adding 7-3
deleting 7-14
editing 7-16
searching for 7-1
viewing 7-1
O
options 3-23
overview
3rd-party platform agents 1-12
applications 5-1
Cisco Unified Application Designer 1-3
Cisco Unified Application Server 1-2
Cisco Unified Media Engine 1-3
Etch 1-4
license 3-5
redundancy 3-9
SSL 3-13
TLS on Etch Bridge 3-18
TLS on Management Service 3-16
P
PAK 2-2
partitions
adding 5-7
applying 5-9
disabling 5-9
enabling 5-9
understanding 5-1
uninstalling 5-10
viewing 5-6
plugins
configuring 6-8
disabling 6-7
enabling 6-7
H.323 provider 6-2
HTTP provider 6-3
invoking extensions 6-9
Media Engine provider 6-3
Presence provider 6-4
SCCP provider 6-5
SIP provider 6-6
Timer provider 6-6
uninstalling 6-8
viewing 6-7
ports
used by Cisco Unified Application Environement 1-8
prerequisites
license, obtaining 2-2
setting up the Cisco Unified Application Environment 2-1
Presence provider 6-4
Product Authorization Key
See PAK
production.properties 3-18
protocols 1-2
providers
See plugins
R
reconnectDelay 3-25
redundancy
overview 3-9
setting up 3-10
reinitializing the server 9-3
related documentation i-xii
restarting
services 8-3
restoring
caution 9-2
system 9-2
S
SCCP
device pool
adding 7-3
deleting 7-14
editing 7-16
provider 6-5
SCCP device pool group
adding 7-17
deleting 7-21
editing 7-21
searching for 7-17
viewing 7-17
scripts
in applications 5-2
viewing 5-6
searching for
connection groups 7-17
connections 7-1
devices in a pool 7-8
users 4-1
server logs
archiving 8-2
deleting 8-2
viewing 8-2
services, managing 8-3
setting trace levels 8-5
setting up
application environment
media engines A-2
Cisco Unified Application Environment 2-3
redundancy 3-10
SIP
device pool
adding 7-3
deleting 7-14
editing 7-16
provider 6-6
SIP device pool group
adding 7-17
deleting 7-21
editing 7-21
searching for 7-17
viewing 7-17
SSL
certificate and key backups 3-14
enabling 3-14
generating certificate and key 3-14
overview 3-13
passphrase protection 3-14
restarting Apache 3-15
uploading certificate and key 3-13
starting, services 8-3
statistics
license, viewing 3-6
usage, viewing 8-7
stopping, services 8-3
supported
application development functions 1-1
browsers 2-1
telephony call control protocols 1-2
system
backing up 9-1
caution restoring 9-2
reinitializing 9-3
restoring 9-2
settings
global parameters 3-1
license 3-4
redundancy 3-9
SSL Management 3-13
T
telephony
call control protocols 1-2
functions, supported 1-1
Timer provider 6-6
TLS
configuration 3-20
connection string URI 3-20
creating a new Etch Bridge certificate 3-21
CUAE command-line tool 3-17
disabling on management service 3-18
generating certificate 3-19
management service 3-16
generating certificate 3-17
trace
levels
setting 8-5
settings
configuring 8-4
for troubleshooting 8-4
Transport Layer Security
See TLS
triggers 5-10
adding 5-11
deleting 5-12
examples 5-2
in applications 5-2
updating 5-12
viewing details 5-11
troubleshooting
using trace settings 8-4
troubleshooting tips 10-2
U
uninstalling
applications 5-6
partitions 5-10
plugins 6-8
updating
applications 5-7
triggers 5-12
usage statistics, viewing 8-7
users
adding 4-1
deleting 4-2
editing 4-2
searching for 4-1
viewing 4-1
V
viewing 5-10
alarms 8-8
application details 5-6
applications 5-4
connection groups 7-17
connections 7-1
devices in a pool 7-8
diagnostics 8-7
groups, connection 7-17
license
modes 3-6
statistics 3-6
logs, server 8-2
partitions 5-6
plugins 6-7
scripts 5-6
server logs 8-2
statistics
license 3-6
usage 8-7
trigger details 5-11
triggers 5-6
users 4-1
W
watchdog server, starting and stopping 8-3