Administration Guide for the Cisco Unified Application Environment (2.5.1)
Managing Connections
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Managing Connections

Table Of Contents

Managing Connections

Managing Connections

Viewing and Searching for Connections

Viewing and Searching for Device Pools

Adding a Connection

Adding Device Pools

Managing Devices in a Device Pool

Adding a Cisco Unified Media Engine

Adding a Cisco Unified Communications Manager Cluster

Adding Cisco Unified Presence

Adding an H.323 Gateway

Adding IETF SIP Proxy Server

Adding a Nuance Server

Adding a Nuance License Server

Deleting a Connection

Deleting a Device Pool

Deleting a Cisco Unified Communications Manager Node

Deleting a Cisco Unified Communications Manager Cluster

Editing a Connection

Disabling a Connection

Managing Connection Groups

Viewing and Searching for Groups

Adding a Connection Group

Adding a Cisco Unified Media Engine Group

Adding an SCCP Device Pool Group

Adding an H.323 Gateway Group

Adding a SIP Device Pool Group

Adding a CTI Device Pool Group

Deleting a Connection Group

Editing a Connection Group


Managing Connections


You can create and manage all connections and groups of connections using the Cisco Unified Application Environment Administration. Connections include: Cisco Unified Communications Manager clusters, Cisco Unified Presence servers, Cisco Unified Media Engines, device pools, H.323 gateways, IETF SIP proxy servers, and Nuance servers.

This chapter includes these topics:

Managing Connections

Managing Connection Groups

Managing Connections

This section includes these topics:

Viewing and Searching for Connections

Viewing and Searching for Device Pools

Adding a Connection

Deleting a Connection

Deleting a Device Pool

Editing a Connection

Viewing and Searching for Connections

To view the list of connections, or to search for a particular connection, follow these steps:

Procedure


Step 1 Log in to the Cisco Unified Application Environment Administration.

Step 2 Choose Connections > List Connections. The List Connections page appears.

Table 7-1 describes the information provided.

Table 7-1 List Connections  

Field
Description

Connection Name

IP address or hostname of the connection

Connection Type

Connection type


Step 3 To search for or view connections, do the following:

To search for a connection, enter the connection name or partial name with an asterisk (*) as a wildcard to denote numbers and letters in the Filter box, then click Search.

To view connections details, click on the connection name.


Viewing and Searching for Device Pools


Note This selection appears only when you have created device pools in your system.


To view the list of device pools, or to search for a particular device pool, follow these steps:

Procedure


Step 1 Log in to the Cisco Unified Application Environment Administration.

Step 2 Choose Connections > List Device Pools. The Device Pool page appears.

Table 7-9 describes the information provided.

Table 7-2 List Device Pools 

Field
Description

Device Pool Name

Name of the device pool

Device Pool Type

Type of device pool


Step 3 To view, edit, add, delete, or search for devices in the device pool, see Managing Devices in a Device Pool


Adding a Connection

To add a connection, follow these steps:

Procedure


Step 1 Log in to the Cisco Unified Application Environment Administration.

Step 2 Choose Connections > Add Connection. The Connection Wizard appears.

Step 3 Select the connection you want to add as shown in Table 7-3.

Table 7-3 Connection Types 

Connection Type
See...

Unified Application Environment Connections

Device Pool

Adding Device Pools

Media Engine

Adding a Cisco Unified Media Engine

Unified Communication System Connections

Cisco Unified Communications Manager Cluster

Adding a Cisco Unified Communications Manager Cluster

Presence Server

Adding Cisco Unified Presence

Other

H323 Gateway

Adding an H.323 Gateway

IETF SIP Proxy

Adding IETF SIP Proxy Server

Nuance

Adding a Nuance Server

Nuance License Server

Adding a Nuance License Server


Step 4 Click Next.


Adding Device Pools

Before you can add the following device pools, you must create a Cisco Unified Communications Manager cluster that has a first node (publisher) and subsequent node (subscriber) with CTI enabled:

CTI Route Point

CTI Device Pool

Monitored CTI Device Pool

Before you can define the following device pools, you much create a Cisco Unified Communications Manager cluster that has a first node (publisher) and subsequent node (subscriber) with Call Control enabled:

SCCP Device Pool

SIP Device Pool

Procedure


Step 1 Select the type of device pool you want to add:

SCCP Device Pool—See Creating an SCCP Device Pool

CTI Device Pool—SeeCreating a CTI Device Pool

Monitored CTI Device Pool—See Creating a Monitored CTI Device Pool

CTI Route Point—See Creating a CTI Route Point

SIP Device Pool—See Creating a SIP Device Pool

Step 2 Click Go.


Creating an SCCP Device Pool

To create an SCCP device pool, follow these steps:

Procedure


Step 1 From the Choose Cluster list, choose the cluster for the device pool, then click Go.

Step 2 Enter the values as described in Table 7-4.

Table 7-4 Creating SCCP Device Pool 

Field
Description

Name

Name of the pool

Primary SCCP Subscriber

Primary subscriber for the SCCP Device Pool

Secondary SCCP Subscriber

Secondary subscriber for the SCCP Device Pool

Tertiary SCCP Subscriber

Tertiary CTI Manager for SCCP Device Pool

Quaternary SCCP Subscriber

Quaternary subscriber for the SCCP Device Pool

SRST SCCP Subscriber

Subscriber assigned as SRST for the SCCP Device Pool


Step 3 Click Save.

Step 4 To add, delete, or search for devices, see Managing Devices in a Device Pool.


Creating a CTI Device Pool

To create a CTI device pool, follow these steps:

Procedure


Step 1 From the Choose Cluster list, choose the cluster for the device pool, then click Go.

Step 2 Enter the values as described in Table 7-5.

Table 7-5 Creating a CTI Device Pool 

Field
Description

Name

Name of the pool

Primary CTI Manager

Primary CTI Manager for CTI device pool

Secondary CTI Manager

Secondary CTI Manager for CTI device pool

Username

Username to allow monitoring of CTI device pool

Password

Password for monitoring the CTI device pool

Verify Password

Reenter to verify

Group

Call route group selected for this device pool


Step 3 Click Save.

Step 4 To add, delete, or search for devices, see Managing Devices in a Device Pool.


Creating a Monitored CTI Device Pool

To create a monitored CTI device pool, follow these steps:

Procedure


Step 1 From the Choose Cluster list, choose the cluster for the device pool, then click Go.

Step 2 Enter the values as described in Table 7-6.

Table 7-6 Creating Monitored CTI Device Pool 

Field
Description

Name

Name of pool

Primary CTI Manager

Primary CTI Manager for the monitored CTI device pool

Secondary CTI Manager

Secondary CTI Manager for the monitored CTI device pool

Username

Username to allow monitoring of all devices configured in the device pool

Password

Password to allow monitoring of all the devices in the device pool

Verify Password

Reenter to verify


Step 3 Click Save. A page appears with two tabs indicating the pool was successfully added.

Step 4 To add devices to a device pool, see Managing Devices in a Device Pool


Creating a CTI Route Point

To create a CTI route point, follow these steps:

Procedure


Step 1 From the Choose Cluster list, choose the cluster for the device pool, then click Go.

Step 2 Enter the values as described in Table 7-7.

Table 7-7 Creating CTI Route Point 

Field
Description

Name

Name of the pool

Device Name

Device name of the CTI route point as created in Cisco Unified Communications Manager

Primary CTI Manager

Primary CTI Manager for CTI device pool

Secondary CTI Manager

Secondary CTI Manager for CTI device pool

Username

Username to allow monitoring of CTI device pool

Password

Password for monitoring CTI device pool

Verify Password

Reenter to verify

Group

Call route group selected for this device pool


Step 3 Click Save.

Step 4 To add, delete, or search for devices, see Managing Devices in a Device Pool.


Creating a SIP Device Pool

To create a SIP device pool, follow these steps:

Procedure


Step 1 From the Choose Domain list, select the domain, then click Go.

Step 2 Enter the values as described in Table 7-8.

Table 7-8 Creating a SIP Device Pool 

Field
Description

Name

Name for the SIP device pool

Username

User configured in Cisco Unified Communications Manager that has the rights to control the SIP device(s) that will be registered by the Cisco Unified Communications Manager

Password

Password of configured user

Verify Password

Reenter to verify

Proxy

If an outbound proxy was configured on the domain, it is optional to apply it to SIP traffic generated for the registration of the devices


Step 3 Click Save.

Step 4 To add, delete, or search for devices, see Managing Devices in a Device Pool.


Managing Devices in a Device Pool

This section includes these topics:

Viewing and Editing Device Pool Details l

Adding Devices to a Device Pool

Searching for Devices in a Device Pool

Deleting Devices From a Device Pool

Viewing and Editing Device Pool Details l

To view or edit device pool details, follow these steps:

Procedure


Step 1 Choose Connections > List Device Pools.

Step 2 Click the name of the device pool. A page with two tabs appears. The Details tab includes the information described in Table 7-9

Table 7-9 List Device Pools 

Field
Description

Name

Name of the device pool

Primary

Primary Cisco Unified Communications Manager

Secondary

Secondary Cisco Unified Communications Manager

Username

Username for Cisco Unified Communications Manager


Step 3 To edit the details, click Edit., and enter your changes.


Adding Devices to a Device Pool

To add a device to the device pool, follow these steps:

Procedure


Step 1 Choose Connections > List Device Pools.

Step 2 Click the name of the device pool.

Step 3 Click the Devices tab.

Step 4 Click Edit. A new page appears

Step 5 Under Add One Device, enter the name of the device, then click Submit.


Searching for Devices in a Device Pool

To search for a device in the device pool, follow these steps:

Procedure


Step 1 Choose Connections > List Device Pools.

Step 2 Click the name of the device pool. A new page appears with two tabs: Details and Devices.

Step 3 Click the Devices tab.

Step 4 In the `Search for device by' drop-down list, select either Device Name or Directory Number.

Step 5 In the `for' field, enter either the device name or the directory number.

Step 6 In the `that are' field, select the device status from the drop-down list, then click Go.


Deleting Devices From a Device Pool

To delete a device from the device pool, follow these steps:

Procedure


Step 1 Choose Connections > List Device Pools.

Step 2 Click the name of the device pool.

Step 3 Click the Devices tab.

Step 4 Select the box next to the name of the device you want to delete, then click Delete.


Adding a Cisco Unified Media Engine

The Cisco Unified Media Engine is used when the Cisco Unified Application Server hosts applications that use media capabilities. The Cisco Unified Media Engine software must be activated and licensed.

You can also create groups of Cisco Unified Media Engines, and configure an application and associate each partition of the application with a particular group. This enables the application server to automatically use the correct Cisco Unified Media Engine for a given application partition, and potentially load balance as needed when the group contains more than one Cisco Unified Media Engine.

To add a Cisco Unified Media Engine, follow these steps:

Procedure


Step 1 Enter the values as described in Table 7-10.

Table 7-10 Adding a Cisco Unified Media Engine 

Field
Description

Media Engine Name

Name for Cisco Unified Media Engine

IP Address

IP address

Password

Password for access

Verify Password

Reenter password to verify


Step 2 Click Save.


Adding a Cisco Unified Communications Manager Cluster

The Cisco Unified Communication Manager is a a multipurpose telephony server that supports SCCP and CTI. When creating a Cisco Unified Manager cluster, you must always define a first node (publisher).

This section contains these topics:

Adding the First Node (Publisher)

Adding Subsequent Nodes

Adding the First Node (Publisher)

To add a the first node, follow these steps:

Procedure


Step 1 Enter the values as described in Table 7-11.

Table 7-11 Adding a Cisco Unified Communications Manager Cluster 

Field
Description

Name

Name for the Cisco Unified Communications Manager

Version

Version of the Cisco Unified Communications Manager

Publisher Username

Name of the first node (Publisher)

Publisher Password

Password of the first node (Publisher)

Verify Password

Reenter to verify

SNMP Community

SNMP community string for the first node (Publisher)

Description

Text to describe the first node (Publisher)


Step 2 Click Save.

Step 3 Enter the values as described in Table 7-12.

Table 7-12 Adding a Cisco Unified Communications Manager Node 

Field
Description

Name

Name of the Cisco Unified Communications Manager

IP Address

IP address of the Cisco Unified Communications Manager

Publisher (First Node)

Select only if node is the first node

Call Control

Select to create the H.323 gateway, SIP domain and SCCP subscriber entries.

Note If you already created the H.323 gateway, and do not select this item, the system creates a Cisco Unified Communications Manager cluster, but removes the H.323 gateway. Not selecting this item indicates that you do not want call control.

CTI

Select to add a CTI manager.


Step 4 Click Save.


Adding Subsequent Nodes

To add subsequent (subscriber) nodes to the cluster, use these steps

Procedure


Step 1 Click Add Node.

Step 2 Enter the values as described in Table 7-12.

Step 3 Click Save.


Adding Cisco Unified Presence

To add a Cisco Unified Presence, follow these steps:

Procedure


Step 1 Enter the values as described in Table 7-13.

Table 7-13 Adding Cisco Unified Presence 

Field
Description

Domain

Name of resolvable SIP domain name

Primary

Address of primary registrar

Backup

Address of backup registrar

Proxy

Address of outbound proxy


Step 2 Click Save.


Adding an H.323 Gateway

Use this procedure to add an H.323 gateway if you are not adding a Cisco Unified Communications Manager cluster. Otherwise, use Adding a Cisco Unified Communications Manager Cluster, and select Call Control to automatically create a gateway.

To add an H.323 gateway, follow these steps:

Procedure


Step 1 Enter the values as described in Table 7-14.

Table 7-14 Adding an H.323 Gateway 

Field
Description

Name

Name of gateway

Address

IP address of gateway

Description

Description of gateway


Step 2 Click Submit.


Adding IETF SIP Proxy Server

To add an IETF SIP Proxy server, follow these steps:

Procedure


Step 1 Enter the values as described in Table 7-15.

Table 7-15 Adding an IETF SIP Proxy Server 

Field
Description

Domain Name

Name of resolvable SIP domain name

Primary Registrar

Address of primary registrar

Secondary Registrar

Address of secondary registrar

Proxy

Address of the outbound proxy


Step 2 Click Submit.


Adding a Nuance Server

To add a Nuance server, follow these steps:

Procedure


Step 1 Enter the values as described in Table 7-16.

Table 7-16 Adding a Nuance Server 

Field
Description

Host

Hostname or IP address of the server

Port

Port for the server


Step 2 Click Save.


Adding a Nuance License Server

To add a Nuance License server, follow these steps:

Procedure


Step 1 Enter the values as described in Table 7-17.

Table 7-17 Adding a Nuance License Server 

Field
Description

Host

Hostname or IP address of the server

Port

Port for the server


Step 2 Click Save.


Deleting a Connection

To delete a connection, follow these steps:


Note You cannot delete an H.323 gateway or a SIP domain from a Cisco Unified Communications Manager if the Call Control field is selected. You will need to edit the Cisco Unified Communications Manager connection by unchecking the Call Control field.


Procedure


Step 1 Log in to the Cisco Unified Application Environment Administration.

Step 2 Choose Connections > List Connections. The List Connection page appears.

Step 3 Select the check box next to the connection name, then click Delete.


Deleting a Device Pool

To delete a device pool, follow these steps:

Procedure


Note This selection appears only when you have created device pools in your system.


To delete a device pool, follow these steps:

Procedure


Step 1 Log in to the Cisco Unified Application Environment Administration.

Step 2 Choose Connections > List Device Pools. The Device Pool page appears.

Step 3 Select the box next to the name of the device pool you want to delete, then click Delete.


Deleting a Cisco Unified Communications Manager Node

To delete a Cisco Unified Communications Manager node, follow these steps:

Procedure


Step 1 Log in to the Cisco Unified Application Environment Administration.

Step 2 Choose Connections > Add Connection. The Connection Wizard appears.

Step 3 Under Unified Communication System Connections, select Cisco Unified Communications Manager Cluster, then click Next.

Step 4 Under Unified Communications Manager Cluster Nodes, select the node you want to delete, then click Delete Node.


Deleting a Cisco Unified Communications Manager Cluster

To delete a Cisco Unified Communications Manager cluster, follow these steps:

Procedure


Step 1 Log in to the Cisco Unified Application Environment Administration.

Step 2 Choose Connections > Add Connection. The Connection Wizard appears.

Step 3 Under Unified Communication System Connections, select Cisco Unified Communications Manager Cluster, then click Next.

Step 4 Under Unified Communications Manager Cluster Nodes, click Delete Cluster.


Editing a Connection

To edit a connection, follow these steps:

Procedure


Step 1 Log in to the Cisco Unified Application Environment Administration.

Step 2 Choose Connections > List Connections. The List Connection page appears.

Step 3 Click the connection name. The List Connection page appears.

Step 4 Click the name of the connection you want to edit. The Viewing connection page appears.

Step 5 Click Edit. the Editing connection page appears.

Step 6 Enter the necessary modifications, then click Submit or Save.


Disabling a Connection

To disable a connection, follow these steps:


Note Only the Cisco Unified Media Engine can be disabled.


Procedure


Step 1 Log in to the Cisco Unified Application Environment Administration.

Step 2 Choose Connections > List Connections. The List Connection page appears.

Step 3 Click the connection name for the Cisco Unified Media Engine. The Viewing connection page appears.

Step 4 Click Disable.


Managing Connection Groups

This section includes these topics:

Viewing and Searching for Groups

Adding a Connection Group

Deleting a Connection Group

Editing a Connection Group

Viewing and Searching for Groups

To view the list of groups, or to search for a particular group, follow these steps:

Procedure


Step 1 Log in to the Cisco Unified Application Environment Administration.

Step 2 Choose Connections > Groups > List Groups. The Groups page appears.

Table 7-18 describes the information provided.

Table 7-18 Connection Groups 

Field
Description

Name

IP address or hostname of the connection

Type

Connection type

Default Group

Shown as true if default group


Step 3 To search for or view groups, do the following:

To search for a particular group, enter the name or partial name with an asterisk (*) as a wildcard to denote numbers and letters in the Filter box, then click Search.

To view connection group details, click on the group name.


Adding a Connection Group

To add a connection group, follow these steps:

Procedure


Step 1 Log in to the Cisco Unified Application Environment Administration.

Step 2 Choose Connections > Groups > Add Group. The Choose a Group Type page appears.

Step 3 Select the connection you want to add as shown in Table 7-19.

Table 7-19 Connection Group Types 

Connection Type
For Information, See...

Media Engine Group

Adding a Cisco Unified Media Engine Group

SCCP Device Pool Group

Adding an SCCP Device Pool Group

H.323 Gateway Group

Adding an H.323 Gateway Group

SIP Device Pool Group

Adding a SIP Device Pool Group

CTI Device Pool Group

Adding a CTI Device Pool Group


Step 4 Click Go.


Adding a Cisco Unified Media Engine Group

To add a Cisco Unified Media Engine group, follow these steps:

Procedure


Step 1 Enter the values as described in Table 7-20.

Table 7-20 Adding a Cisco Unified Application Environment Media Engine Group 

Field
Description

Name

Name for the group

Description

Description of the group

Failover

Name of the failover


Step 2 Using the Member Selector arrows, add and order the Cisco Unified Media Engines.

Step 3 Click Save.


Adding an SCCP Device Pool Group

To add an SCCP device pool group, follow these steps:

Procedure


Step 1 Enter the values as described in Table 7-21.

Table 7-21 Adding an SCCP Device Pool Group 

Field
Description

Name

Name for the group

Description

Description of the group


Step 2 Using the Member Selector arrows, add and order the devices in the group.

Step 3 Click Save.


Adding an H.323 Gateway Group

To add an H.323 gateway group, follow these steps:

Procedure


Step 1 Enter the values as described in Table 7-22.

Table 7-22 Adding an H.323 Gateway Group 

Field
Description

Name

Name for the group

Description

Description of the group


Step 2 Using the Member Selector arrows, add and order gateways in the group.

Step 3 Click Save.


Adding a SIP Device Pool Group

To add a SIP device pool group, follow these steps:

Procedure


Step 1 Enter the values as described in Table 7-23.

Table 7-23 Adding a SIP Device Pool Group 

Field
Description

Name

Name for the group

Description

Description of the group


Step 2 Using the Member Selector arrows, add and order devices in the group.

Step 3 Click Save.


Adding a CTI Device Pool Group

To add a CTI device pool group, follow these steps:

Procedure


Step 1 Enter the values as described in Table 7-24.

Table 7-24 Adding a CTI Device Pool Group 

Field
Description

Name

Name for the group

Description

Description of the group


Step 2 Using the Member Selector arrows, add and order devices in the group.

Step 3 Click Save.


Deleting a Connection Group

To delete a connection group, follow these steps:

Procedure


Step 1 Log in to the Cisco Unified Application Environment Administration.

Step 2 Choose Connections > Groups > List Groups. The Groups page appears.

Step 3 Select the check box next to the group name, then click Delete.


Editing a Connection Group

To edit a connection group, follow these steps:

Procedure


Step 1 Log in to the Cisco Unified Application Environment Administration.

Step 2 Choose Connections > Groups > List Groups.The Group page appears.

Step 3 Click the group name. The connection group page appears.

Step 4 Click Edit. The editing page appears.

Step 5 Enter the necessary modifications, then click Save.