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Release Notes for the Cisco Unified Application Environment (2.4)

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Release Notes for the Cisco Unified Application Environment, Release 2.4

Table Of Contents

Release Notes for the
Cisco Unified Application Environment, Release 2.4

Contents

Introduction

Related Documentation

New and Changed Information

Software Developer Kit

Licensing

Supported Hardware

Integration with Cisco Unified Communications Software

Application Localization

Triggering Event Types

Microsoft .NET 2.0

Provider Packaging

Statistics

Installation and Upgrade Notes

Technical Support

Contacting the TAC

Contacting Developer Services

Caveats

Using Bug Toolkit

Open Caveats

Resolved Caveats

Obtaining Documentation, Obtaining Support, and Security Guidelines


Release Notes for the
Cisco Unified Application Environment, Release 2.4


July 18, 2007

These release notes describe the caveats for the Cisco Unified Application Environment, Release 2.4.

Contents

These release notes discuss the following topics:

Introduction

Related Documentation

New and Changed Information

Installation and Upgrade Notes

Technical Support

Caveats

Obtaining Documentation, Obtaining Support, and Security Guidelines

Introduction

The Cisco Unified Application Environment is a development and runtime platform designed for creating, deploying, and executing converged voice and data applications. It is integrated with Cisco Unified Communications Manager and Cisco Unified Presence.

Related Documentation

There are two types of related documentation: product and developer. Table 1 provides links to related product documentation. Table 2 provides links to related developer documentation.

Table 1 Product Documentation 

Related Information
URL

Administration Guide for the Cisco Unified Application Environment, Release 2.4

http://www.cisco.com/en/US/products/ps7058/products_administration_guide_book09186a00807dcce7.html

Installation Guide for the Cisco Unified Application Environment, Release 2.4

http://www.cisco.com/en/US/products/ps7058/prod_installation_guide09186a00807fb85e.html

Upgrade Guide for the Cisco Unified Application Environment, Release 2.4

http://www.cisco.com/en/US/products/ps7058/products_upgrade_guides09186a008080cfdf.html

Cisco Unified Communications Manager Documentations

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

Cisco Unified Presence Documentation

http://www.cisco.com/en/US/products/ps6837/tsd_products_support_series_home.html


Table 2 Developer Documentation

Related Information
URL

SDK User Guide

http://www.cisco.com/web/developer/cuae/content/docs.html

Developer Guide

API Reference Guide


New and Changed Information

This section includes these new and changed items in Release 2.4:

Software Developer Kit

Licensing

Supported Hardware

Integration with Cisco Unified Communications Software

Application Localization

Triggering Event Types

Microsoft .NET 2.0

Provider Packaging

Statistics

Software Developer Kit

You can download the software developers kit (SDK) at no charge and use it for development and testing. The SDK includes these components:

Cisco Unified Application Server (includes a limited test license)

Cisco Unified Media Engine (includes a limited test license)

Cisco Unified Application Designer (Tested on Windows XP SP2 and Windows 2003 SP1)

To download the SDK, at no charge, go to: http://cuaesdk.sourceforge.net/installation.shtml

Licensing

The licensing has changed in Release 2.4, and concurrent script and media instance usage is now strictly enforced. (For Release 2.4 license information, see Installation and Upgrade Notes.)

To upgrade a license, email cume-license-support@cisco.com.

Supported Hardware

The following Cisco MCS servers are supported in this release:

MCS-7845H2 and MCS-7845I2

MCS-7835H2 and MCS-7835I2

MCS-7825H2 and MCS-7825I2

MCS-7845-H1 (was supported in Release 2.3)

MCS-7835-I1

MCS 7816-I3

Although the MCS-7845-I2, MCS-7835-I2, and MCS 7816-I3 are supported and listed in the Release 2.4 guides on Cisco.com, they are not listed as supported in the PDFs on the product DVD of these Release 2.4 guides:

Installation Guide for the Cisco Unified Application Environment

Upgrade Guide for the Cisco Unified Application Environment

Administration Guide for the Cisco Unified Application Environment

Integration with Cisco Unified Communications Software

Cisco Unified Application Environment, Release 24, is integrated with:

Cisco Unified Communications Manager, Release 6.0

In addition to continuing support for Cisco Unified CallManager, Releases 4.x and 5.x, Cisco Unified Application Environment, Release 2.4 now supports Cisco Unified Communications Manager, Release 6.0. However, no new protocols for Cisco Unified Communications Manager, Release 6.0 have been added to the framework.

Cisco Unified Presence, Release 6.0

Cisco Unified Application Environment, Release 2.4 supports Cisco Unified Presence, Release6.0, and provides real-time notifications of presence changes.

Application Localization

This release, provides features that enable you to easily localize applications:

Partitions have default locale settings.

Scripts can change their locale at runtime.

A new script editor can be used to define localizable strings.

Media resources attached to the applications are localized.

Triggering Event Types

This release provides the following new triggering and non-triggering event types:

Constructor—A new triggering event type that is executed when application is loaded on server.

Deconstructor—A new non-triggering event type sent to a script that is executed when a script instance dies for any reason.

Microsoft .NET 2.0

The Cisco Unified Application server and the Cisco Unified Media Engine run on the Microsoft .NET 2.0 framework. The Cisco Unified Application Environment framework DLLs built on the .NET 1.1 framework are not installed on the server. If you have Release 2.3 plugins, they must be rebuilt with Release 2.4 DLLs.

Provider Packaging

Provider packages can be bundled with additional resources, and any resource bundled with a provider package (.mcp) is installed automatically. The following are the supported resources that can be bundled with a provider package:

Additional .NET DLLs required by the provider DLL.

If your code is encapsulated in a .NET library (DLL) that is referenced by your provider, you can bundle the extra DLLs with the provider package so that the library is installed along with the provider DLL on the Cisco Unified Application Server.

File resources (images, CSVs, XML documents, binary data, etc.).

If you have file data that is used by the provider, you can bundle it with the provider, and the files will be installed on the Cisco Unified Application Server.

A custom Windows service required by the provider.

If the provider requires that a custom Windows service be installed on the server (for example, a specialized service in Java that communicates with a provider), you can bundle it with the provider, and it will be installed on the Cisco Unified Application Server.

Statistics

You can now use the Cisco Unified Application Environment management console to view and monitor concurrency and historical graphs of licensed resources.

In addition, SNMP can be used for finer statistical granularity and for management systems.

Installation and Upgrade Notes

Before you begin the upgrade or installation, you must obtain licenses for your Cisco Unified Application Server and Cisco Unified Media Engine.

After placing your order for the Cisco Unified Application Environment:

1. Cisco ships you a Claim Certificate with a Product Authorization Key (PAK).

2. You register the PAK to obtain licenses. (The Claim Certificate provides directions for registering the PAK to obtain the licenses.)

3. After the installation or upgrade, you upload the licenses to the Cisco Unified Application Environment.

For detailed information about obtaining and uploading licenses, see the Administration Guide for the Cisco Unified Application Environment, Release 2.4 at this URL:

http://www.cisco.com/en/US/products/ps7058/products_administration_guide_book09186a00807dcce7.html

Technical Support

The Cisco Unified Application Environment provides product and developer support as follows:

Product Support—Provided by the Technical Assistance Center (TAC), specifically for upgrading and installing the Cisco Unified Application Environment, administering it, and running applications.

Contact the TAC if you have purchased a Cisco Unified Communications Essential Operate Service contract for your Cisco Unified Application Server and Cisco Unified Media Engine.

For additional information, Contacting the TAC.

Developer Support—Provided by Developer Services, specifically for developing applications that can be installed and administered using the Cisco Unified Application Environment.

Contact Developer Services if you have purchased a Developer Services contract.

For additional information, see Contacting Developer Services.

Contacting the TAC

The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Contact the TAC if you experience:

Interoperability problems between the Cisco Unified Application Environment and the Cisco Unified Communications Manager from a telephony or audio perspective. Specifically:

If SIP, H.323, SCCP, or CTI calls to and from the Cisco Unified Communications Manager and Cisco Unified Application Server fail to complete.

When RTP streams from the Cisco Unified Media Engine to endpoints (phones or other callable entities) experience one-way, no-way, or poor audio.

Interoperability problems between the Cisco Unified Application Environment and Cisco Unified Presence.


Note Calls that fail to complete, audio problems, and Cisco Unified Presence interoperability problems are caused by an incorrectly-developed application. For technical support involving logical or programmatic errors in applications which have not been created by Cisco Systems, contact Developer Services. See Contacting Developer Services for information on reviewing logs and contacting Developer Services.


Cisco Unified Application Environment management console problems.

Operating system problems.

Hardware-related problems (if hardware support is included in your Cisco Unified Communications Essential Operate Services).

Contacting Developer Services

Contact Developer Services if you have problems related to developing applications, or when your applications are not operating correctly. Contact Developer Services at the following URL:

http://www.cisco.com/web/developer/cuae/content/support.html

However, before contacting Developer Services, check the log files to try and locate a probable root cause. Reviewing the log messages will also help you determine whether the problem should be routed to the TAC instead.

Viewing Log Files

To view the log files, follow these steps:

1. Log in to the Cisco Unified Application Environment management console.

2. From the Main Control Panel, under Logs, click Server Logs.

3. Click the log at the top of the list.

Obtaining Log Files

Developer Services may ask you to email the log files to them. To obtain the log files, follow these steps.

1. Log in to the Cisco Unified Application Environment management console.

2. From the Main Control Panel, under Logs, click Server Logs.

3. Select files to archive.

4. Click Archive Selected Logs.

5. Click Download Log Archive to download the files or folders to your computer.


Note If the application is not working correctly, or if the logs indicate an application error (root cause resides in the application), then you may need to contact the creator of the application to resolve the problem.


Caveats

This section contains these topics:

Using Bug Toolkit

Open Caveats

Resolved Caveats

Using Bug Toolkit

Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:

All severity level 1 or 2 bugs.

Significant severity level 3 bugs.

You can search for problems by using the Cisco Software Bug Toolkit. To access Bug Toolkit, you need the following items:

Internet connection

Web browser

Cisco.com user ID and password

To use the Software Bug Toolkit, follow these steps:

Procedure


Step 1 To access the Bug Toolkit, go to http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs.

Step 2 Log in with your Cisco.com user ID and password.

Step 3 To look for information about a specific problem, enter the bug ID number in the "Search for Bug ID" field, then click Go.


Open Caveats

Table 3 lists the open caveats. For information about an individual bug, click the Identifier to access the online record, including workarounds.


Note Because defect status continually changes, be aware that Table 3 reflects a snapshot of the defects that were open at the time the release notes were compiled. For an updated view of open defects, access Bug Toolkit and follow the instructions as described in the "Using Bug Toolkit" section.


.

Table 3 Open Caveats for the Cisco Unified Application Environment, Release 2.4 

Identifier
Summary and Bug Toolkit Link

CSCsh73252

F1 Help Support For Locale Grid.

CSCsi13836

Creating A New Locale Editor Does Not Switch View.

CSCsi71280

SCCP: IP to PSTN, Bridged Call Dropped After 2 Rings.

CSCsi86907

License Management upload should verify MAC, reject if does not match.

CSCsi97988

Alarms not being raised when out of RTP resources.

CSCsi98005

Alarms not being raised when out of ERTP resources.

CSCsj07761

JTAPI Service memory usage grows to 500+MB after 15 hours run.

CSCsj16517

Cross Redundancy App Server Service Shutdown.

CSCsj18353

JTapi Hold/Resume Confused By MOH Turned Off.

CSCsj27456

CTIERR_MAXCALL_LIMIT_REACHED: Max call limit reached.

CSCsj42232

Application server hang/crash caused by .Net 2.0 Remoting Bug.

CSCsj45698

Wmiprvse leaks memory w/jtapi, csrss leaks with h323.

CSCzb40674

Form names in application configuration page override real config.

CSCzb50598

Transfer from, to, or via a device with a pattern number may misbehave.

CSCzb50741

Hold/Resume (Bridge Call) problems with H.323.

CSCzb50786

JTAPI: P2P IP to PSTN: IP phone goes to fast busy after PSTN line ring.

CSCzb50990

MakeCall_Complete:OriginalTo not populated by SCCP and H.323.

CSCzb50991

MakeCall_Complete:To not correct under forwarded conditions w/ H.323.

CSCzb51019

SCCP provider fails to handle conference call flow.

CSCzb51083

~1/30 failure rate in redirected calls with JTAPI + 20k BHCA.

CSCzb51101

P2P IPto PSTN: Results for Hold/Resume unreliable: 2 way, 1 way media.

CSCzb51123

Images above 64k fail to transmit via SendResponse.

CSCzb51124

Document all intended features of ImageBuilder.

CSCzb51139

H232 W/Early Media - Outgoing Calls - PSTN, Answer - Call Dies After 2.

CSCzb51143

JTapi - P2P Calls - IP Phone to IP Phone, Basic, IP Phone conference.

CSCzb51144

PSTN ringback not audible with SIP.

CSCzb51149

JTapi - 3rd Party Outgoing Conference Error - CallIdUnknown.

CSCzb51165

IP Phones can respond with empty response --SendExecute throws Exception.

CSCzb90031

Framework version not detected correctly.

CSCzb90087

Property grid tooltip flicker.

CSCzb90154

Cannot resize \Customize Toolbox\ dialog.

CSCzb90156

Changing graph options require restarting max.

CSCzb90189

Can't make any changes to breakpoints during debug session.

CSCzb90208

Non-functional CallFunction nodes are created when Toolbox set to Auto.

CSCzb90252

Bogus AppServer IP can cause Designer to hang when debugging active.

CSCzb90254

In Custom Coder or literal editor, [x] button can trash any changes.

CSCzb90272

Right-click literal/variable/csharp dropdown feature on action param.


Resolved Caveats

You can find the latest resolved caveat information by using Bug Toolkit, which is an online tool available for customers to query defects according to their own needs. For details, see Using Bug Toolkit.

Obtaining Documentation, Obtaining Support, and Security Guidelines

For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.