Administration Guide for the Cisco Unified Application Environment (2.4)
Index
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Index

Table Of Contents

A - B - C - D - E - G - H - I - J - L - M - N - O - P - R - S - T - U - V -

Index

A

accessing, management console 2-2

adding

devices to monitored CTI device pool 3-41

media engines 3-12

media resource group 3-14

subscriber to Cisco Unified Communications Manager 3-42

Unified Communications Manager 3-36

users 3-53

administration guide

audience v

organization of vi

overview v

related documentation vi

alarm management

adding alarm destinations 3-60

configuring alarms 3-59

downloading a MIB file 3-61

ignoring alarms 3-60

overview 3-59

viewing alarms 3-59

alarms

adding 3-60

configuring 3-59

downloading a MIB file 3-61

ignoring 3-60

viewing 3-59

AnswerCall sample application, installing 2-6

application designer, overview 1-4

application environment

configuring component 3-55

deployment topologies 1-5

example deployment scenario 2-6

overview 1-1

prerequisites 2-1

setting up 2-2

application manager component, configuring 3-56

applications

creating partitions 3-4

disabling 3-3

enabling 3-3

installing 3-2

main control panel 3-2

overview 3-2

settings

modifying 3-3

updating 3-4

application server

configuring component 3-55

overview 1-2

supported hardware 1-3

troubleshooting 5-7

archiving, server logs 5-3

audit log, viewing 5-4

B

backing up, system 5-7

browsers, supported for management console 1-4

C

caution

media engine, removing from group 3-16

restoring the system 5-8

certificate

license claim 3-45

SSL

generating 3-50

uploading 3-49

changing, user passwords 3-54

Cisco Unified Application Designer

See application designer

Cisco Unified Application Environment

See application environment

Cisco Unified Application Environment Management Console

See management console

Cisco Unified Application Server

See application server

Cisco Unified Media Engine

See media engine

claim certificate 3-45

cluster interface, configuring component 3-56

components group

applications 3-2

media engines 3-11

overview 3-1

providers 3-16

telephony servers 3-28

configuring

CTI device pool 3-38

CTI manager 3-37

CTI route group 3-36

CTI route point 3-40

H.323 call route groups and gateways 3-34

JTAPI-monitored devices 3-40

local environment parameters 3-52

media engine

firmware address 4-1

password 4-1

monitored CTI device pool 3-40

NIC IP addresses 3-29

SCCP devices 3-42

SIP devices 3-31

SIP trunks 3-30

speech recognition settings 4-3

system parameters 3-43

control panel

accessing 2-2

logging in 2-4

management 1-4

conventions

administrator guide vii

command vii

text vii

core components, configuring

application environment 3-55

application manager 3-56

application server 3-55

cluster interface 3-56

license manager 3-56

logger 3-56

management interface 3-56

provider manager 3-56

router 3-56

telephony manager 3-56

creating

CTI telephony devices 3-35

device pool for SCCP devices 3-42

new partitions 3-5

CTI

Cisco Unified Communications Manager cluster, adding to group 3-36

configuring telephony devices 3-35

device pool

creating 3-38

deleting settings 3-39

managing settings 3-39

viewing 3-38

manager

creating 3-37

deleting 3-38

editing 3-37

route group, creating 3-36

route point, creating 3-40

D

data services and protocols, supported 1-2

defining, trigger parameters 3-7

deleting

CTI device pool settings 3-39

CTI manager 3-38

license 3-48

server logs 5-3

deployment environment, example scenario 2-6

deployment topologies 1-5

disabling

applications 3-3

media engine 3-14

providers 3-18

document conventions vii

E

editing

CTI manager 3-37

media engine parameters 3-13

media resource group 3-15

enabling

applications 3-3

media engine 3-14

end user license agreement 2-3

event log, viewing 5-4

example

AnswerCall application 2-14

application environment, configuring 2-6

configuration tasks, performing 2-7

deployment, setting up 2-7

H.323 gateway

creating 2-7

identifying in Cisco Unified Communications Manager 2-8

MakeCall application 2-10

route pattern, setting up 2-9

sample application

installing 2-10

testing 2-10

trigger parameters 3-10

G

generating SSL certificate and key 3-50

graphs

server metrics 5-4

summary by time 5-6

summary by type 5-6

H

H.323

configuring

call route groups 3-34

gateways 3-34

examples

creating a gateway 2-7

identifying in Cisco Unified Communications 2-8

modifying provider 3-19

HTTP provider, modifying 3-21

I

IDE 1-4

installing

applications 3-2

providers 3-18

sample applications 2-6

integrated development environment

See IDE

IP telephony, supported functions 1-1

J

JTAPI

configuring monitored devices 3-40

CTI device pool, adding devices 3-41

CTI device pool, creating 3-40

provider, modifying 3-21

L

license

claim certificate 3-45

deleting 3-48

details, viewing 3-48

end-user agreement 2-3

manager, configuring component 3-56

overview 3-45

PAK 3-45

statistics 3-47

uploading 3-47

local environment parameters, configuring 3-52

alarms 3-59

core components 3-55

log server 3-58

media engine 4-1

speech recognition 4-2

user accounts 3-53

log

audit, viewing 5-4

event, viewing 5-4

overview 5-1

server

archiving information 5-3

configuration 3-58

deleting information 5-3

viewing 5-1

logger, configuring component 3-56

logging in, management console 2-4

M

main control panel

accessing 2-2

logging in 2-4

management console 1-4

MakeCall sample application, installing 2-6

management console 2-2

components 3-1

local environment parameters 3-52

logging in 2-4

main control panel 1-4, 2-2

overview 1-4

supported browsers 1-4

system parameters 3-43

viewing log information 5-1

management interface, configuring component 3-56

managing

CTI device pool settings 3-39

user accounts 3-53

MCS servers 1-3

Media Engine

overview 1-3

supported hardware 1-3

media engines

adding 3-12

caution removing from group 3-16

disabling 3-14

editing parameters for 3-13

enabling 3-14

firmware address, configuring 4-1

overview 3-11

password, configuring 4-1

provider, modifying 3-22

removing from system 3-14

resource group

adding 3-14

editing 3-15

removing from 3-16

media processing capabilities, supported 1-2

MIB file, downloading 3-61

modifying

applications 3-3

H.323 provider 3-19

HTTP provider 3-21

JTAPI provider 3-21

media engines 3-22

Presence provider 3-23

providers 3-17

SCCP provider 3-24

SIP provider 3-26

Timer provider 3-27

N

NIC, configuring IP addresses 3-29

NOSR 4-2

Nuance Open Speech Recognizer

See NOSR

O

overview

application designer 1-4

applications 3-2

components group 3-1

license management 3-45

log information 5-1

media engines 3-11

providers 3-16

service control 3-43

SIP 3-29

speech recognition 4-2

SSL management 3-49

statistics 5-4

telephony servers 3-28

P

PAK 3-45

partitions

creating 3-4

creating a new partition 3-5

defining trigger parameters 3-7

planning, for redundancy 2-17

prerequisites

license uploading 3-45

setting up application environment 2-1

Presence provider

modifying 3-23

SIMPLE protocol 3-23

SIP protocol 3-23

Product Authorization Key

See PAK

provider manager, configuring component 3-56

providers

disabling 3-18

installing 3-18

modifying 3-17

H.323 3-19

HTTP 3-21

JTAPI 3-21

media engine 3-22

Presence 3-23

SCCP 3-24

SIP 3-26

Timer 3-27

overview 3-16

viewing 3-17

R

redundancy

planning 2-17

setting up 3-50

reinitializing the server 5-9

related documentation vi

removing

media engine from group 3-16

media engine from system 3-14

speech recognition server 4-3

users 3-55

resource usage, viewing statistics 5-6

restoring

caution 5-8

system 5-8

router, configuring component 3-56

S

SCCP

configuring devices 3-42

adding a subscriber 3-42

device pool, creating 3-42

provider, modifying 3-24

server, reinitializing 5-9

server log

archiving 5-3

deleting 5-3

viewing 5-2

service control, overview 3-43

setting up

application environment 2-2

Cisco Unified Communications Manager clusters 2-5

licenses 2-4

management console 2-2

media engines 2-4

sample applications 2-6

redundancy 3-50

SIMPLE 3-23

SIP

configuring

devices 3-31

IP addresses on NIC 3-29

trunks 3-30

overview 3-29

provider, modifying 3-26

speech recognition

overview 4-2

server, removing 4-3

settings, configuring 4-3

SSL certificate

generating 3-50

overview 3-49

uploading 3-49

statistics

license 3-47

overview 5-4

resource usage 5-6

supported

browsers for management console 1-4

MCS servers 1-3

system

backing up 5-7

caution restoring 5-8

restoring 5-8

system parameters, configuring 3-43

licenses 3-45

redundancy 3-50

service control 3-43

SSL 3-49

statistics 5-4

T

telephony call control protocols, supported 1-2

telephony manager, configuring component 3-56

telephony servers

CTI telephony devices, configuring 3-35

H.323 call route groups and gateways, configuring 3-34

JTAPI-monitored devices, configuring 3-40

main control panel 3-28

overview 3-28

SCCP devices, configuring 3-42

SIP, configuring 3-29

Timer provider, modifying 3-27

trigger parameters

defining 3-7

examples 3-10

troubleshooting, application server 5-7

U

updating, applications 3-4

uploading

licenses 3-47

SSL certificate and key 3-49

user accounts 3-53

adding a user 3-53

changing passwords 3-54

removing 3-55

V

viewing

audit log information 5-4

CTI device pool settings 3-38

event log information 5-4

license

details 3-48

statistics 3-47

log information 5-1

audit logs 5-4

event logs 5-4

server logs 5-2

providers 3-17

server log information 5-2