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Release Notes for Cisco Unity Connection ViewMail for Microsoft Outlook Release 7.1(2)

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Release Notes for Cisco Unity Connection ViewMail for Microsoft Outlook Release 7.1(2)

Table Of Contents

Release Notes for Cisco Unity Connection ViewMail for Microsoft Outlook Release 7.1(2)

Contents

Requirements

Compatibility Information

Determining the ViewMail for Outlook Version

Related Documentation

New Support—Release 7.1(2)

Additional Languages for ViewMail for Outlook

Installation and Upgrade Information

Task List for Installing ViewMail for Outlook for the First Time

Task List for Upgrading to ViewMail for Outlook 7.1(2)

Downloading ViewMail for Outlook 7.1(2)

Installing ViewMail for Outlook 7.1(2)

Installing ViewMail for Outlook 7.1(2) from a Network Drive

Configuring ViewMail for Outlook

Limitations and Restrictions

Only One ViewMail Language Can Be Installed

Some Software on User Workstations Can Cause ViewMail to Fail

ViewMail Limitations Regarding Secure Messages

Yamaha Synthesizer Software Is Not Supported

Caveats

Open Caveats—Release 7.1(2)

Resolved Caveats—Release 7.1(2)

Obtaining Documentation and Submitting a Service Request


Release Notes for Cisco Unity Connection ViewMail for Microsoft Outlook Release 7.1(2)


Revised April 3, 2012 (Originally published May 29, 2009)

These release notes contain requirements, download and installation instructions, new support, limitations and restrictions, and open and resolved caveats for Cisco Unity Connection ViewMail for Microsoft Outlook Release 7.1(2).

The ViewMail for Outlook 7.1(2) files for all languages are available only from the Cisco Download Software website. (The location is provided in the applicable procedure later in these release notes.)


Note For full access to the Download Software website, you must be logged on to Cisco.com as a registered user.


Contents

Requirements

Related Documentation

New Support—Release 7.1(2)

Installation and Upgrade Information

Limitations and Restrictions

Caveats

Obtaining Documentation and Submitting a Service Request

Requirements

To install or upgrade ViewMail for Outlook, you must have local administrator rights on the user workstation.

The user workstation must have at least 2 MB of hard-disk space available for ViewMail for Outlook.

The ViewMail for Outlook version must be supported with the version of Microsoft Outlook that is installed and the operating system. (See the applicable section in Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.html, depending on the Connection version.)

ViewMail for Outlook can be installed in only one language at a time on the user workstation. (If a second language is installed, the first language is automatically uninstalled.)

The user must belong to a class of service that allows access to Connection voice messages by using an IMAP client.

The user must have an email account in Outlook configured to access Connection voice messages. (See the "Creating and Configuring an Account in Microsoft Outlook" section in the "Configuring an E-Mail Account to Access Cisco Unity Connection Voice Messages" chapter of the User Workstation Setup Guide for Cisco Unity Connection Release 7.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/user_setup/guide/7xcucusx.html.)

To install ViewMail for Outlook in a language that uses non-Roman characters on a workstation with an English operating system, both the Regional Options tab and the Advanced tab of the Regional and Language Options tool in Windows Control Panel must first be set to that language.

Compatibility Information

For information on all qualified version combinations of ViewMail for Outlook, Cisco Unity Connection, and the software on user workstations, see Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.html. The document also contains the support policy for software on user workstations.

For a list of all languages available for ViewMail for Outlook, see the "Available Languages for Cisco Unity Connection Components" section of System Requirements for Cisco Unity Connection Release 7.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/requirements/7xcucsysreqs.html.

Determining the ViewMail for Outlook Version

To Determine the ViewMail for Outlook Version in Use from Outlook


In the Outlook Inbox on the user workstation, from the Help menu, click About ViewMail for Outlook.


Related Documentation

For descriptions and URLs of Cisco Unity Connection documentation on Cisco.com, see the Documentation Guide for Cisco Unity Connection Release 7.x. The document is shipped with Connection and is available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/roadmap/7xcucdg.html.

New Support—Release 7.1(2)

Additional Languages for ViewMail for Outlook

This section lists languages added with this release.

Arabic-Saudi Arabia

Czech

Hungarian

Polish

Portuguese-Europe

Turkish

For a list of all languages available for ViewMail for Outlook, refer to the "Available Languages for Cisco Unity Connection Components" section of System Requirements for Cisco Unity Connection Release 7.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/requirements/7xcucsysreqs.html.

Installation and Upgrade Information

Task List for Installing ViewMail for Outlook for the First Time

Task List for Upgrading to ViewMail for Outlook 7.1(2)

Downloading ViewMail for Outlook 7.1(2)

Installing ViewMail for Outlook 7.1(2)

Task List for Installing ViewMail for Outlook for the First Time

Do the following tasks in the order listed for a new ViewMail for Outlook installation.

1. Download ViewMail for Outlook from the Cisco Download Software website. See the "Downloading ViewMail for Outlook 7.1(2)" section.

2. Install ViewMail for Outlook. See the "Installing ViewMail for Outlook 7.1(2)" section.

3. Configure ViewMail for Outlook. See the "Configuring ViewMail for Outlook" section.

Task List for Upgrading to ViewMail for Outlook 7.1(2)

Do the following tasks in the order listed to upgrade an earlier ViewMail for Outlook version to 7.1(2).

1. Download ViewMail for Outlook from the Cisco Download Software website. See the "Downloading ViewMail for Outlook 7.1(2)" section.

2. If Microsoft Outlook is running, exit the application.

3. Install ViewMail for Outlook. See the "Installing ViewMail for Outlook 7.1(2)" section.

Note that existing IMAP account and ViewMail for Outlook settings remain unchanged during an upgrade.

Downloading ViewMail for Outlook 7.1(2)

Revised 03 April, 2012

To Download ViewMail for Outlook 7.1(2)


Step 1 On a computer with a high-speed Internet connection, go to the Cisco Unified Communications Applications Downloads page at http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240.


Note To access the software download page, you must be logged on to Cisco.com as a registered user.


Step 2 In the tree control on the Downloads page, expand Products>Voice and Unified Communications>IP Telephony>Unified Messaging>Cisco Unity Connection, and click Cisco Unity Connection ViewMail for Microsoft Outlook Version 7.x.

Step 3 In the Latest Releases folder, click VMO 7.1(2).

Step 4 In the list of MSI files, download the applicable CiscoUnityConnection.VMO7.1.2.<language code>.msi file to the directory of your choice. (For example, for U.S. English, the filename is CiscoUnityConnection.VMO7.1.2.ENU.msi.)


Installing ViewMail for Outlook 7.1(2)

ViewMail for Outlook can be installed on user workstations throughout your organization in a number of ways. Installation and deployment methods include:

Installing ViewMail for Outlook from a network drive. See the "Installing ViewMail for Outlook 7.1(2) from a Network Drive" section. Alternatively, consider providing users with network access to the ViewMail setup application and a procedure so that they can install ViewMail themselves.

Using a software publishing tool—such as Microsoft IntelliMirror or Microsoft Systems Management Server (SMS)—to deploy ViewMail for Outlook to multiple user workstations at one time. For information on using either of the tools, see the Microsoft website.

If you use IntelliMirror, deploy ViewMail for Outlook by assigning or publishing it to a computer, rather than to an individual user. You can also use IntelliMirror or SMS for future upgrades of ViewMail.

Deploying ViewMail with Microsoft Office, as part of the Office 2007 or Office 2003 suites.


Caution When installing a new version of Microsoft Outlook on user workstations, you must first uninstall ViewMail for Outlook. After you have installed Outlook, reinstall ViewMail. Otherwise, ViewMail for Outlook will seem to be installed properly with the new version of Outlook, but it may not work.

By default, ViewMail for Outlook files are installed in the directory C:\Program Files\ViewMail for Outlook. You can specify a different directory during the software installation.

ViewMail installs and uses the following files and registry keys:

Files 1

AvTsmSL.dll

AvVox.acm

AvWavSL.dll

SL_g729a.acm

VMOLogging.dll

Registry keys

HKEY_CURRENT_USER\Software\Cisco Systems\Cisco Unity Connection\VMO\Profiles\Cisco Enterprise Exchange

HKEY_CURRENT_USER\Software\Cisco Systems\Cisco Unity Connection\VMO\Options

HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems\Cisco Unity Connection\VMO\Default Wave Format

HKEY_CURRENT_USER\Software\Cisco Systems\Cisco Unity Connection\VMO\Profiles\<Profile Name>

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\Client\Extensions\VMO Extension

1 Depending on the Windows version, the files are installed in one of three directories: C:\Windows\System, C:\Winnt\System32, or C:\Windows\System32.


Installing ViewMail for Outlook 7.1(2) from a Network Drive

Do the procedure in this section to install ViewMail for Outlook on user workstations from a network drive. You can also install ViewMail for multiple users who share a workstation.

To Install ViewMail for Outlook 7.1(2) from a Network Drive


Step 1 Confirm that ViewMail requirements have been met. See the "Requirements" section.

Step 2 Browse to the directory on the network drive where you downloaded the ViewMail file.

Step 3 Double-click the file CiscoUnityConnection.VMO7.1.2.<language code>.msi. (For example, CiscoUnityConnection.VMO7.1.2.ENU.msi.)

Step 4 Follow the on-screen prompts to complete the installation.


Configuring ViewMail for Outlook


Note If you are upgrading ViewMail for Outlook, skip this task. Existing IMAP account and ViewMail settings remain unchanged during an upgrade.


To configure ViewMail for Outlook, see the "Configuring Cisco Unity Connection ViewMail for Microsoft Outlook" section in the "Configuring an E-Mail Account to Access Cisco Unity Connection Voice Messages" chapter of the User Workstation Setup Guide for Cisco Unity Connection Release 7.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/user_setup/guide/7xcucusx.html.

Limitations and Restrictions

Only One ViewMail Language Can Be Installed

ViewMail for Outlook can be installed in only one language at a time on a user workstation. If a second language is installed, the first language is automatically uninstalled.

Some Software on User Workstations Can Cause ViewMail to Fail

Some security and VPN software installed on user workstations can cause ViewMail for Outlook to fail when users use the phone as the playback device for the Media Master. In particular, software that offers personal firewalls is problematic.

Disable or remove security and VPN software from user workstations. Alternatively, you can set up the Media Master so users can play messages in ViewMail with computer speakers.

ViewMail Limitations Regarding Secure Messages

Added February 22, 2010

Secure messages cannot be forwarded by using ViewMail for Outlook.

ViewMail for Outlook supports only playing secure messages.

Messages that are composed or replied to by using ViewMail for Outlook are not sent as secure, even when users are assigned to a class of service for which the Require Secure Messaging field is set to Always or to Ask.

Yamaha Synthesizer Software Is Not Supported

Yamaha sound synthesizer software is not supported on Cisco Unity Connection user workstations with ViewMail for Outlook.

Caveats

The tables in this section list the Severity 1, 2, and 3 open and resolved caveats when Cisco Unity Connection ViewMail for Microsoft Outlook version 7.1(2) was released.

You can find the latest caveat information for ViewMail for Outlook version 7.1(2)—in addition to caveats of any severity for any release—by using Bug Toolkit, an online tool available for customers to query defects according to their own needs. Bug Toolkit is available at http://www.cisco.com/go/bugs.


Note To access Bug Toolkit, you must be logged on to Cisco.com as a registered user.


This section contains caveat information for ViewMail Release 7.1(2) only. Refer to the release notes of the applicable version for caveat information for earlier versions of ViewMail. Release notes for all versions of ViewMail for Outlook are available at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.

Open Caveats—Release 7.1(2)

Click a link in the Caveat Number column to view the latest information on the caveat in Bug Toolkit. (Caveats are listed in order by severity, then by component, then by caveat number.)

Table 1 Connection ViewMail for Outlook Release 7.1(2) Open Caveats 

Caveat Number
Component
Severity
Description

CSCsy48844

vmo

3

VMO: Playing message on phone gives error at first attempt

CSCsz24195

vmo

3

After changing web password can't access secure messages in VMO


Resolved Caveats—Release 7.1(2)

Click a link in the Caveat Number column to view the latest information on the caveat in Bug Toolkit. (Caveats are listed in order by severity, then by component, then by caveat number.)

Table 2 Connection ViewMail for Outlook Release 7.1(2) Resolved Caveats (Sheet 1 of 2)

Caveat Number
Component
Severity
Description

CSCsm25255

vmo

2

VMO: Secure message can't be played using VMO

CSCsq35131

vmo

2

VMO: Sending attached wave files makes the VMO recorded VMsg disappear

CSCsm27214

vmo

3

VMO should not allow voicemail reply to unidentified caller

CSCsm53611

vmo

3

VMO does not come up when Sametime Connect is started before Outloo2003

CSCsq36928

vmo

3

VMO: Decoy msgs for a secure MSG are diff before and after playing it

CSCsq82022

vmo

3

VMO: attachements sent with VMO messages keeps on duplicating

CSCsq93161

vmo

3

VMO: Atttachments and the original message is not forwarded

CSCsq94543

vmo

3

VMO: Can't load VMO form in Outlook 2007 when msg properties changed

CSCsq97932

vmo

3

VMO: MTA exception when forwarding a msg. with VMO to a VPIM user.

CSCsr54686

vmo

3

VMO: Can't play a message using phone, as a playback device

CSCsr57829

vmo

3

VMO does not install default wav files

CSCsr90132

vmo

3

VMO: In Outlook2007, VMO form is removed when we save the Msg

CSCsu58608

vmo

3

VMO: For OL 2007, info under Server tab of VMO Options always blank

CSCsw38665

vmo

3

VMO: Error starting Outlook2007 when a different user try load outlook


Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.