User Guide for the Cisco Unity Connection Phone Interface (Release 9.x)
Cisco Unity Connection Phone Menus and Voice Commands
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Cisco Unity Connection Phone Menus and Voice Commands

Cisco Unity Connection Phone Menus and Voice Commands

About the Phone Menu and Voice Command Tables

The tables below show the most frequently used menus, shortcuts, and voice commands for managing your messages and preferences by phone for the different versions of the Cisco Unity Connection conversation.

Ask your Connection administrator which conversation version you are set up to use.

Phone Menus for the Standard Conversation

Main Menu and Shortcuts (Standard Conversation)

Revised November 16, 2010

While listening to the Main menu, press:

Action

Key(s)

Hear new messages

1

Send a message

2

Review saved messages

3 1

Review deleted messages

(Not available on some systems)

3 2

Change setup options

4

Change greetings

4 1

Turn alternate greeting on or off

4 1 2

Edit other greetings

4 1 3

Change message notification

4 2 1

Change fax delivery

(Not available on some systems)

4 2 2

Select full or brief menus

4 2 3

Change PIN

4 3 1

Change recorded name

4 3 2

Change call transfer

4 4

Find messages from a Connection user

(Not available on some systems)

5 1

Find messages from all outside callers

(Not available on some systems)

5 2

Find messages from an outside caller

(Not available on some systems)

5 3

Hear meetings

(Not available on some systems)

6

Hear external messages

(Not available on some systems)

7

Switch between using the phone keypad and using voice commands (Connection 8.5 and later)

(Not available on some systems)

9

Send a Message Menu and Shortcuts (Standard Conversation)

After recording and addressing a message, press:

Action

Key(s)

Send message

#

Add name

9 1

Mark message urgent

1

Request return receipt

2

Mark message private

3

Set future delivery

4

Review recording

5

Rerecord

6

Add to the message

7

Mark message secure

9 3

During Message Menu and Shortcuts (Standard Conversation)

While listening to a message, press:

Action

Key(s)

Restart message

1

Play message by number

1 2

Play previous message

1 4

Play next message

1 6

Save

2

Delete

3

Reply

4

Reply to all

4 2

Return call to sender

4 4

Forward message

5

Slow playback

6 4

Fast playback

6 6

Change volume

(Not available on some systems)

6 5

Reset volume to default level

(Not available on some systems)

6 3

Rewind message

7

Pause or resume

8

Fast-forward

9

Fast-forward to end

#

Play first message

1 7

Play last message

1 9

Toggle urgent status on/off

1 8

Skip message, save or restore as saved

(Not available on some systems)

# 2

Skip message, save or restore as new

(Not available on some systems)

6

Skip message, save as is

# #

Send fax to fax machine for printing

(Not available on some systems)

6 8

Play message properties

1 5

Cancel or back up

*

Help

0

After Message Menu and Shortcuts (Standard Conversation)

After listening to a message, press:

Action

Key(s)

Replay message

1

Play message by number

1 2

Play previous message

1 4

Play next message

1 6

Play first message

1  7

Play last message

1 9

Toggle urgent status on/off

1 8

Save or restore as saved

(Not available on some systems)

2

Delete

3

Reply

4

Reply to all

4 2

Call the sender

(Not available on some systems)

4 4

Forward message

5

Save or restore as new

(Not available on some systems)

6

Rewind

7

Send fax to fax machine for printing

(Not available on some systems)

6 8

Play message properties

1 5

Save as is

#

Cancel or back up

*

Help

0

Recording Menu (Standard Conversation)

Use the following keys while you record messages, names, and greetings:

Action

Key(s)

Pause or resume

8

End a recording

#

Phone Menus for the Classic Conversation

Main Menu and Shortcuts (Classic Conversation)

Revised November 16, 2010

While listening to the Main menu, press:

Action

Key(s)

Hear new messages

1

Send a message

2

Review saved messages

3 1

Review deleted messages

(Not available on some systems)

3 2

Change setup options

4

Change greetings

4 1

Turn alternate greeting on or off

4 1 2

Edit other greetings

4 1 3

Change message notification

4 2 1

Change fax delivery

(Not available on some systems)

4 2 2

Select full or brief menus

4 2 3

Change PIN

4 3 1

Change recorded name

4 3 2

Change call transfer

4 4

Find messages from a Connection user

(Not available on some systems)

5 1

Find messages from all outside callers

(Not available on some systems)

5 2

Find messages from an outside caller

(Not available on some systems)

5 3

Hear meetings

(Not available on some systems)

6

Hear external messages

(Not available on some systems)

7

Switch between using the phone keypad and using voice commands (Connection 8.5 and later)

(Not available on some systems)

9

Send a Message Menu and Shortcuts (Classic Conversation)

After recording and addressing a message, press:

Action

Key(s)

Send message

#

Add name

9 1

Mark message urgent

1

Request return receipt

2

Mark message private

3

Set future delivery

4

Review recording

5

Rerecord

6

Add to the message

7

Mark message secure

9 3

During Message Menu and Shortcuts (Classic Conversation)

While listening to a message, press:

Action

Key(s)

Restart message

1

Play message by number

1 2

Play previous message

1 4

Play next message

1 6

Save

2

Delete

3

Slow playback

4

Change volume

(Not available on some systems)

5

Fast playback

6

Rewind message

7

Pause or resume

8

Fast-forward

9

Fast-forward to end

#

Restore as saved

(Not available on some systems)

# 2

Reply

# 4

Reply to all

# 4 2

Forward message

# 5

Save or restore as new

(Not available on some systems)

# 6

Send fax to fax machine for printing

(Not available on some systems)

# 8

Play message properties

# 9

Skip message, save as is

# #

Cancel or back up

*

Help

0

After Message Menu and Shortcuts (Classic Conversation)

After listening to a message, press:

Action

Key(s)

Replay message

1

Play message by number

1 2

Play previous message

1 4

Play next message

1 6

Save or restore as saved

(Not available on some systems)

2

Delete

3

Reply

4

Reply to all

4 2

Call the sender

(Not available on some systems)

4 4

Forward message

5

Save or restore as new

(Not available on some systems)

6

Rewind

7

Send fax to fax machine for printing

(Not available on some systems)

8

Play message properties

9

Save as is

#

Cancel or back up

*

Help

0

Recording Menu (Classic Conversation)

Use the following keys while you record messages, names, and greetings:

Action

Key(s)

Pause or resume

8

End a recording

#

Phone Menus for Optional Conversation 1

Main Menu and Shortcuts (Optional Conversation 1)

Revised November 16, 2010

While listening to the Main menu, press:

Action

Key(s)

Hear new messages

1

Send a message

2

Review saved messages

3 1

Review deleted messages

(Not available on some systems)

3 2

Change setup options

4

Change greetings

4 1

Turn alternate greeting on or off

4 1 2

Change message notification

4 2 1

Change fax delivery

(Not available on some systems)

4 2 2

Select full or brief menus

4 2 3

Change PIN

4 3 1

Change recorded name

4 3 2

Change call transfer

4 4

Find messages from a Connection user

(Not available on some systems)

5 1

Find messages from all outside callers

(Not available on some systems)

5 2

Find messages from an outside caller

(Not available on some systems)

5 3

Hear meetings

(Not available on some systems)

6

Hear external messages

(Not available on some systems)

7

Switch between using the phone keypad and using voice commands (Connection 8.5 and later)

(Not available on some systems)

9

Send a Message Menu and Shortcuts (Optional Conversation 1)

After addressing and recording a message, press:

Action

Key(s)

Send message

#

Add name

9 1

Mark message urgent and send

1 #

Request return receipt and send

2 #

Mark message private and send

3 #

Set future delivery

4

Review recording

5

Rerecord

6

Add to the message

7

Mark message secure

9 3

During Message Menu and Shortcuts (Optional Conversation 1)

While listening to a message, press:

Action

Key(s)

Rewind

1

Play a message by number

1 2

Play previous message

1 4

Play next message

1 6

Pause or resume

2

Fast-forward

3

Fast-forward to end

3 3

Send fax to fax machine for printing

(Not available on some systems)

3 3 2

Forward message

3 3 6

Delete message

3 3 7

Reply

3 3 8

Reply to all

3 3 8 2

Save or restore as saved

(Not available on some systems)

3 3 9

Slow playback

4

Slower playback

4 4

Play message properties

5

Fast playback

6

Faster playback

6 6

Decrease volume

(Not available on some systems)

7

Reset volume

(Not available on some systems)

8

Increase volume

(Not available on some systems)

9

Skip message, save as is

#

Skip message, save as new (new and saved messages)

# #

Cancel or back up

*

Help

0

After Message Menu and Shortcuts (Optional Conversation 1)

After listening to a message, press:

Action

Key(s)

Skip back

1

Play a message by number

1 2

Play previous message

1 4

Play next message

1 6

Send fax to fax machine for printing

(Not available on some systems)

2

Replay message

4

Play message properties

5

Forward message

6

Delete

7

Reply

8

Reply to all

8 2

Call the sender

(Not available on some systems)

8 8

Save or restore as saved

(Not available on some systems)

9

Save as is

#

Save or restore as new

(Not available on some systems)

# #

Cancel or back up

*

Help

0

Recording Menu (Optional Conversation 1)

Use the following keys while you record messages, names, and greetings:

Action

Key(s)

Pause or resume

8

End a recording

#

Phone Menus for Alternate Keypad Mapping N

Main Menu and Shortcuts (Alternate Keypad Mapping N)

Revised November 16, 2010

While listening to the Main menu, press:

Action

Key(s)

Hear new messages

1

Send a message

2

Review saved and deleted messages

(Not available on some systems)

3

Change setup options

4

Find messages from a Connection user

(Not available on some systems)

5 1

Find messages from all outside callers

(Not available on some systems)

5 2

Find messages from an outside callers

(Not available on some systems)

5 3

Hear meetings

(Not available on some systems)

6

Switch between using the phone keypad and using voice commands (Connection 8.5 and later)

(Not available on some systems)

9

Exit

*

Repeat menu

#

Main menu Help

0

During Message Menu and Shortcuts (Alternate Keypad Mapping N)

While listening to a message, press:

Action

Key(s)

Rewind message

1

Fast-forward

3

Skip message, save as is

6

Reply

7 1

Call the sender

(Not available on some systems)

9

Cancel or back up

#

Operator

0

After Message Menu and Shortcuts (Alternate Keypad Mapping N)

After listening to a message, press:

Action

Key(s)

Rewind

4

Save as is

6

Call the sender

(Not available on some systems)

9

Play message properties

7 0

Reply

7 1

Replay message

7 2

Forward message

7 3

Reply to all

7 4

Delete

7 6

Save or restore as saved

(Not available on some systems)

7 7

Save or restore as new

(Not available on some systems)

7 8

Cancel or back up

*

Operator

0

Recording Menu (Alternate Keypad Mapping N)

Use the following keys while you record messages, names, and greetings:

Action

Key(s)

Pause or resume

8

End a recording

#

Phone Menus for Alternate Keypad Mapping X

Main Menu and Shortcuts (Alternate Keypad Mapping X)

Revised November 16, 2010

While listening to the Main menu, press:

Action

Key(s)

Send a message

1

Hear new messages

2

Review saved and deleted messages

(Not available on some systems)

3

Change setup option

5

Find messages from a Connection user

(Not available on some systems)

8 1

Find messages from all outside callers

(Not available on some systems)

8 2

Find messages from an outside caller

(Not available on some systems)

8 3

Switch between using the phone keypad and using voice commands (Connection 8.5 and later)

(Not available on some systems)

9

Exit

*

Repeat menu

#

Main menu Help

0

During Message Menu and Shortcuts (Alternate Keypad Mapping X)

While listening to a message, press:

Action

Key(s)

Skip to message body

2

Pause or resume

3

Increase volume

(Not available on some systems)

4

Rewind message

5

Fast-forward

6

Decrease volume

(Not available on some systems)

7

Slow playback

8

Fast playback

9

Fast-forward to end of message

#

After Message Menu and Shortcuts (Alternate Keypad Mapping X)

After listening to a message, press:

Action

Key(s)

Save or restore as saved

(Not available on some systems)

1

Play message by number

1 2

Play previous message

1 4

Play next message

1 6

Forward message

2

Replay message

2 3

Delete

3

Save or restore as new

(Not available on some systems)

4

Rewind

5

Save as is

6

Reply

7

Cancel or back up

#

Recording Menu (Alternate Keypad Mapping X)

Use the following keys while you record messages, names, and greetings:

Action

Key(s)

Pause or resume

8

End a recording

#

Phone Menus for Alternate Keypad Mapping S

Main Menu and Shortcuts (Alternate Keypad Mapping S)

Revised November 16, 2010

While listening to the Main menu, press:

Action

Key(s)

Switch between using the phone keypad and using voice commands (Connection 8.5 and later)

(Not available on some systems)

1

Review saved and deleted messages

(Not available on some systems)

3

Change setup options

4

Hear new messages

5

Send a message

6

Find messages from a Connection user

(Not available on some systems)

8 1

Find messages from all outside callers

(Not available on some systems)

8 2

Find messages from an outside caller

(Not available on some systems)

8 3

Exit

9

Repeat menu

#

Main menu Help

0

During Message Menu and Shortcuts (Alternate Keypad Mapping S)

While listening to a message, press:

Action

Key(s)

Forward message

1 3

Call the sender

(Not available on some systems)

1 4

Play previous message

1 5

Reply

1 7

Rewind message

2

Skip message body

2 2

Delete

3

Fast-forward

4

Skip message, save as is

5

Save or restore as saved

(Not available on some systems)

7

Skip to message footer

8

Fast-forward to end of message

#

Pause or resume

*

After Message Menu and Shortcuts (Alternate Keypad Mapping S)

After listening to a message, press:

Action

Key(s)

Forward message

1 3

Play previous message

1 5

Reply

1 7

Rewind message

2

Replay message

2 2

Delete

3

Reply to all

4 2

Call the sender

(Not available on some systems)

4 4

Save as is

5

Save or restore as new

(Not available on some systems)

6

Save or restore as saved

(Not available on some systems)

7

Send fax to fax machine for printing

(Not available on some systems)

8

Play message properties

9

Cancel or back up

*

Recording Menu (Alternate Keypad Mapping S)

Use the following keys while you record messages, names, and greetings:

Action

Key(s)

Pause or resume

8

End a recording

#

Voice Commands

Main Menu (Voice Commands)

For select commands, you can press a corresponding key without turning off voice commands. Your Connection administrator can tell you the available commands and their corresponding keys, or you can say "Touchtone command Help."

While listening to the Main menu, say:

Action

Voice Command

Hear a voice command tutorial

"Tutorial"

Hear voice messages, emails, faxes*, external messages*, receipts, or meetings*

(*Not available on some systems)

"Play <voice messages/emails/faxes/external messages/receipts/meetings>"

Hear all new messages

"Play new messages"

Hear all messages (new and saved)

"Play all messages"

Hear new, saved, or deleted voice messages from a Connection user

"Play <new/saved/deleted> messages from <name of user>"

Send a voice message

"Send a message"

Hear saved voice messages, emails, faxes*, external messages*, or receipts

(*Not available on some systems)

"Play saved <voice messages/emails/faxes/external messages/receipts"

Hear all saved messages

"Play saved messages"

Hear deleted voice messages, emails, faxes*, external messages** or receipts

(*Not available on some systems)

"Play deleted <voice messages/emails/faxes/external messages/receipts"

Hear all deleted messages

(Not available on some systems)

"Play deleted messages"

Hear all greetings

"Play all greetings"

Hear a specific greeting

"Play <greeting name> greeting"

Hear the standard greeting

"Play my greeting"

Record a new greeting

"Record <greeting name> greeting"

Record the standard greeting

"Record my greeting"

Turn a greeting on or off

"Turn on <greeting name> greeting"

"Turn off <greeting name> greeting"

Use the system default greeting

"Use default <greeting name> greeting"

Use the system default greeting for the standard greeting

"Use my default greeting"

Use nothing for a greeting—callers will hear only a tone to signal that they should leave a message

"Play nothing for my <greeting name> greeting"

Hear greetings menu Help

"Greetings Help"

Change PIN

"Change my PIN "

Hear directory listing status

"Get my directory listing status"

Change directory listing status

"List my number in the directory"

"Do not list my number in the directory"

Hear recorded name

"Play my recorded name"

Change recorded name

"Change my recorded name"

Hear meetings on a particular date

(Not available on some systems)

"Play meetings on <date>"

Switch to temporarily using the phone keypad

"Touchtone conversation"

Call a Connection user

"Call <name of user>"

"Call <extension>"

Call a contact or administrator-defined contact

"Call <contact name> at <home/work/mobile>"

Permanently delete all messages in the Deleted Items folder

"Empty Deleted Items folder"

Send a Message Menu (Voice Commands)

For select commands, you can press a corresponding key without turning off voice commands. Your Connection administrator can tell you the available commands and their corresponding keys, or you can say "Touchtone command Help."

After addressing and recording a voice message, say:

Action

Voice Command

Send message

"Send"

Edit recording

"Change recording"

Review message properties

"Review message properties"

Edit recipients

"Edit recipients"

Mark message urgent

Cancel message urgent

"Set urgent"

"Cancel urgent"

Mark message private

Cancel message private

"Set private"

"Cancel private"

Mark message urgent and private

"Set urgent and private"

Mark message return receipt

Cancel message return receipt

"Set return receipt"

"Cancel return receipt"

Have Connection deliver the message at a future date or time

"Future delivery"

Cancel future delivery

"Cancel future delivery"

Add additional recipients

"Add names"

Review recorded message and message properties

"Review message"

During Message Menu (Voice Commands)

Revised November 16, 2010

For select commands, you can press a corresponding key without turning off voice commands. Your Connection administrator can tell you the available commands and their corresponding keys, or you can say "Touchtone command Help."

While listening to a message, say:

Action

Voice Command

Restart message

"Repeat"

Play previous message

"Previous"

Play next message

"Next"

Save message

"Save"

Delete

"Delete"

Reply

"Reply"

Reply to all

"Reply all"

Forward message

"Forward"

Save or restore as new

(Not available on some systems)

"Mark new"

Play message properties

"Message properties"

Slow playback

"Slower"

Change volume

(Not available on some systems)

"Louder" or "Softer"

Fast playback

"Faster"

Rewind message

"Jump back"

Fast-forward to end

"Skip forward"

Pause or resume

"Pause" or "Resume"

Fast-forward

"Jump ahead"

Reset playback speed

"Reset speed"

Reset playback volume

"Reset volume"

List message recipients (Connection 8.5 and later)

"List recipients"

During Meeting Reminder Menu (Voice Commands)

For select commands, you can press a corresponding key without turning off voice commands. Your Connection administrator can tell you the available commands and their corresponding keys, or you can say "Touchtone command Help."

While listening to a meeting reminder, say:

Action

Voice Command

Dial into meeting

"Join"

Hear list of participants

"List participants"

Record message to send to meeting organizer

"Send message to organizer"

Record message to send to meeting participants

"Send message to participants"

Hear about the next meeting reminder

"Next"

Hear about the previous meeting reminder

"Previous"

Accept a meeting invitation

"Accept"

Decline a meeting invitation

"Decline"

Cancel a meeting (meeting organizer only)

"Cancel meeting"


Note


The voice commands in this menu work only if you are using the calendar integration.


After Message Menu (Voice Commands)

Revised November 16, 2010

For select commands, you can press a corresponding key without turning off voice commands. Your Connection administrator can tell you the available commands and their corresponding keys, or you can say "Touchtone command Help."

After listening to a message, say:

Action

Voice Command

Replay message

"Repeat"

Play previous message

"Previous"

Play next message

"Next"

Save or restore as saved

"Save"

Delete

"Delete"

Reply

"Reply"

Reply to all

"Reply all"

Resend original message (NDRs only)

"Resend"

Call the sender

(Not available on some systems)

"Call sender"

Forward message

"Forward"

Save or restore as new

(Not available on some systems)

"Mark new"

Rewind message

(No command available)

Play the original message (NDRs only)

"Play original message"

Play message properties

"Message properties"

List message recipients (Connection 8.5 and later)

"List recipients"

Universal Actions (Voice Commands)

Revised November 16, 2010

For select commands, you can press a corresponding key without turning off voice commands. Your Connection administrator can tell you the available commands and their corresponding keys, or you can say "Touchtone command Help."

Use the following commands at any time:

Action

Voice Command

Cancel or back up

"Cancel"

Voice command Help

"Help"

Phone keypad Help

"Touchtone command Help

Return to Main menu

"Main menu"

Hang up or exit the voicemail system

"End call"

"Goodbye"

Repeat message or menu options

"Repeat"

Change playback speed

"Faster" or "Slower"

Change playback volume

(Not available on some systems)

"Louder" or "Softer"

Reset playback speed to the default setting

"Reset speed"

Reset playback volume to the default setting

(Not available on some systems)

"Reset volume"

Pause or resume

"Pause" or "Resume"