Complete Reference Guide for Cisco Unity Connection Survivable Remote Site Voicemail (SRSV) Release 9.x
Managing Cisco Unity Connection SRSV Services
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Managing Cisco Unity Connection SRSV Services

Table Of Contents

Managing Cisco Unity Connection SRSV Services

Cisco Unity Connection SRSV Services

Managing Services in Control Center


Managing Cisco Unity Connection SRSV Services


This chapter provides information on managing services in Cisco Unity Connection Serviceability for Connection SRSVand contains the following sections:

Cisco Unity Connection SRSV Services

Managing Services in Control Center

Cisco Unity Connection SRSV Services

Cisco Unity Connection has the services described in Table 19-1.

Table 19-1 Cisco Unity Connection SRSV Services 

Service
Description
Status Only Services

Connection DB

This service enables the Connection database and can be deactivated only by using the command-line interface (CLI).

Connection License Manager Server

This service manages license status of the Connection server.

Connection Server Role Manager

This service enables the server status when a Connection cluster is configured and can be deactivated only by using the command-line interface (CLI).

Connection Serviceability

This service enables the Cisco Unity Connection Serviceability Administration interface and can be deactivated only by using the command-line interface (CLI).

Critical Services

Connection Conversation Manager

This service enables Connection to handle calls. Disabling this service will degrade the ability of Connection to function.

Connection Message Transfer Agent

This service enables the delivery of messages to the message store. Disabling this service will degrade the ability of Connection to function.

Connection Mixer

This service enables the audio (media stream) for calls, recorded messages, and Text to Speech (TTS). Disabling this service will degrade the ability of Connection to function.

Base Services

Connection Administration

This service enables Cisco Unity Connection Administration and the settings that are saved in the interface.

Connection DB Event Publisher

This service enables notifying Connection components of changes to the Connection database.

Connection Exchange Notification Web Service

 

This service allows single inbox to receive message change notifications from Exchange Web Services-based external services.

Connection License Server

This service enables the Connection licensing by reading the installed license files, tracking the number of seats that are in use, and enabling licensed features.

Connection SNMP Agent

This service enables the Simple Network Management Protocol (SNMP), which uses the Cisco-Unity-MIB.

Connection SRSV Administration

This service enables Cisco Unity Connection SRSV Administration and the settings that are saved in the interface.

Optional Services

Connection Branch Sync Service

This service enables Survivable Remote Site Voicemail (SRSV) feature.

Connection CM Database Event Listener

This service enables the detection of changes in the Cisco Unified Communications Manager database.

Connection Database Proxy

This service allows tools that are not installed on the Connection server (COBRAS, User Data Dump, Distribution List Builder, and so on) to gain direct access to the Connection database via ODBC from a Windows client on the network.

The service is off by default. To use any of these tools, you must enable the service, configure the time out for the service, and create a user that has the remote admin role. For more information, see the help file for the applicable tool.

Connection Diagnostic Portal Service

This service enables access to data on Connection SRSV by the Diagnostic Portal in the Real-Time Monitoring Tool (RTMT).

Connection Directory Feeder

For Intersite Networking, this service checks the local site change-tracking database for directory changes and responds to poll requests from the remote site gateway Reader task.

Connection Realtime Monitoring APIs

This service enables access to data on Connection SRSV by Real-Time Monitoring Tool (RTMT).

Connection Reports Data Harvester

This service enables conversion of data in log files to entries in the reports database, which is used to generate reports.

Connection REST Service

This service enables Representational State Transfer (REST) API clients.

Connection SMTP Server

This service enables access to data on Connection by an SMTP server.

Connection System Agent

This service enables schedules system tasks (such as re-synchronizing MWIs) that the administrator can enter in Cisco Unity Connection Administration.


Managing Services in Control Center

Control Center in Cisco Unity Connection Serviceability lets you do the following tasks:

Activate and deactivate Connection SRSV services in the Optional Services section.

Start and stop all Connection SRSV services except the services in the Status Only Services section.

Stopping Connection SRSV services in the Critical Services section may cause calls in progress to be dropped and degrades the normal function of the Connection SRSV.

View the status the status of Connection SRSV services.

Refresh the status of Connection SRSV services.


Tip You may need to manage services in both Cisco Unity Connection Serviceability and Cisco Unified Serviceability to troubleshoot a problem.

The Cisco Unified Serviceability services are described in the Cisco Unified Serviceability Administration Guide.


This section contains five procedures; do the applicable procedure to activate, deactivate, start, or stop Connection SRSV services, or to refresh the status of services. You can activate, deactivate, start, and stop only one service at a time.

To Activate a Service in Control Center


Step 1 In Cisco Unity Connection Serviceability, select Tools > Service Management.

Step 2 From the Server drop-down box, select the applicable Connection SRSV and select Go.

Step 3 Under Optional Services, locate the service that you want to activate.

Step 4 In the Change Activate Status column, select Activate.


To Deactivate a Service in Control Center


Step 1 In Cisco Unity Connection Serviceability, select Tools > Service Management.

Step 2 From the Server drop-down box, select the applicable Connection SRSV and select Go.

Step 3 Under Optional Services, locate the service that you want to deactivate.

Step 4 In the Change Activate Status column, select Deactivate.


To Start a Service in Control Center


Step 1 In Cisco Unity Connection Serviceability, select Tools > Service Management.

Step 2 From the Server drop-down box, select the applicable Connection or Cisco Unified CMBE server, and select Go.

Step 3 Locate the service that you want to start.


Note Services that are deactivated must be activated before they can be started.


Step 4 In the Change Service Status column, select Start.


To Stop a Service in Control Center


Step 1 In Cisco Unity Connection Serviceability, select Tools > Service Management.

Step 2 From the Server drop-down box, select the applicable Connection SRSV and select Go.

Step 3 Locate the service that you want to stop.


Note Services in the Status Only Services section cannot be started or stopped in Cisco Unity Connection Serviceability. You must use the command line interface (CLI) to start or stop these services.


Step 4 In the Change Service Status column, select Stop.


Note Stopping Connection SRSV services in the Critical Services section may cause calls in progress to be dropped and degrades the normal function of the Connection SRSV.

A service that is not activated cannot be started or stopped.



To Refresh Service Status in Control Center


Step 1 In Cisco Unity Connection Serviceability, select Tools > Service Management.

Step 2 From the Server drop-down box, select the applicable Connection SRSV and select Go.

Step 3 Select Refresh.

The status information is updated to reflect the current status.