Complete Reference Guide for Cisco Unity Connection Survivable Remote Site Voicemail (SRSV) Release 9.x
Configuring Cisco Unity Connection SRSV Settings in Cisco Unity Connection 9.1(1) and Later
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Configuring Cisco Unity Connection SRSV Settings in Cisco Unity Connection 9.1(1) and Later

Table Of Contents

Configuring Cisco Unity Connection SRSV Settings in Cisco Unity Connection 9.1(1) and Later

Methods of Provisioning and Voicemail Upload

Configuring an SRSV User

Task List to Create a Connection SRSV User

Branch Listing

New Branch

Edit Branch

Branch Sync Results

Managing Branches in Cisco Unity Connection 9.1(1)


Configuring Cisco Unity Connection SRSV Settings in Cisco Unity Connection 9.1(1) and Later


See the following sections:

Methods of Provisioning and Voicemail Upload

Configuring an SRSV User

Branch Listing

New Branch

Edit Branch

Branch Sync Results

Managing Branches in Cisco Unity Connection 9.1(1)

Methods of Provisioning and Voicemail Upload

Connection 9.1(1) supports two methods for provisioning and voicemail upload between Connection and Connection SRSV. You can use either of the following methods to provision the users from the central Connection server to the branch system:

Manual Synchronization of Provisioning: To manually provision the users on the branch system, navigate to Branch Management > Edit Branch on Cisco Unity Connection Administration (CUCA) and select Sync Provisioning.

Automatic Synchronization of Provisioning: To automatically enable the provisioning of the users, navigate to Tools > Task Management on Cisco Unity Connection Administration (CUCA) and schedule Branch Provisioning Synchronization Task. For more information on scheduling a task, refer to the "Cisco Unity Connection 9.x Tool Settings" chapter of Interface Reference Guide for Cisco Unity Connection Administration Release 9.x guide at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/gui_reference/guide/9xcucgrgx.html.

You can use either of the following methods to upload voicemails from the branch system to the central Connection server:

Manual Synchronization of Voicemail Messages: To manually upload voicemails from the branch to the central Connection server, navigate to Branch Management > Edit Branch on Cisco Unity Connection Administration (CUCA) and select Voicemail Upload.

Automatic Synchronization of Voicemail Messages: To automatically enable the uploading of voice messages from the branch to the central Connection server, navigate to Tools > Task Management on Cisco Unity Connection Administration (CUCA) and schedule Branch Voice mail polling task. For more information on scheduling a task, refer to the "Cisco Unity Connection 9.x Tool Settings" chapter of Interface Reference Guide for Cisco Unity Connection Administration Release 9.x guide at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/gui_reference/guide/9xcucgrgx.html.

Configuring an SRSV User

You can either create a new user or update an existing user to provide access to the SRSV feature. Before creating an SRSV user, make sure that all the required services, such as Connection REST Service and Connection Branch Sync Service are started on the central Connection server and on the branch system. For more information on services required for SRSV feature, refer to the Administration Guide for Cisco Unity Connection Serviceability Release 9.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/serv_administration/guide/9xcucservagx.html.

Task List to Create a Connection SRSV User

Create a Connection SRSV user


Step 1 Creating a Partition: Create a partition on the Connection server. For more information on how to create a partition, refer to the "Managing Partitions in Cisco Unity Connection 9.x" section of the "Managing Partitions and Search Spaces in Cisco Unity Connection 9.x" chapter of the System Administration Guide for Cisco Unity Connection Release 9.x guide at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx.html.

Step 2 Creating a Branch: Create a branch on the Connection server with details of the Cisco Unity Connection SRSV server, which corresponds to the partition created above. For more information on how to create a branch, refer to the Managing Branches in Cisco Unity Connection 9.1(1) section.

Step 3 Creating a New User or Assigning the Partition to an Existing User: Assign the partition created above to an existing user or create a new user and assign the partition to the user for providing access to the SRSV feature. For more information on how to create a user, refer to the "Creating Cisco Unity Connection 9.x User Accounts in Cisco Unity Connection Administration" section of the "Adding Cisco Unity Connection 9.x Accounts Individually" chapter of the User Moves, Adds, and Changes Guide for Cisco Unity Connection Release 9.x guide at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/user_mac/guide/9xcucmacx.html.


Branch Listing

Table 5-1 Branch Listing Page 

Field
Description

Display Name

(Display only) Displays the name of the branch.

Server Address

(Display only) Displays the IP address/Fully Qualified Domain Name (FQDN) of the branch.

Enabled

(Display only) Displays whether the branch is active or not.

Status

(Display only) Displays whether the branch is connected with the central Connection server or not.


New Branch

Table 5-2 New Branch Page 

Field
Description

Display Name

Enter a name for the branch.

Server Address

Enter the IP address/FQDN of the branch.

User Name

Enter the username of the branch administrator.

Password

Enter the password of the branch administrator.

SMTP Domain

Enter the Fully Qualified Domain Name (FQDN) of the branch.

PAT Port Number

Enter a PAT port number that the central Connection server uses to communicate with the branch. This port number specifies the port on the public side of the NAT, which further maps to port 443 for communicating with the branch.

Partition

Select the partition that you want to assign to the branch from the dropdown list.


Note You cannot assign same partition to multiple branches.


Operator

Select the subscriber that must be used as operator to manage the operator messages received at the branch during WAN outages.

Provisioning Sync Options

Sync voice name for users

Check this check box to synchronize the recorded voice names of the branch users from central Cisco Unity Connection to the branch.

Sync greetings for users

Check this check box to synchronize the greetings of the branch users from central Connection to the branch.

Save

Select this option to save the branch with the specified settings.


Note As soon as you save the branch details, buttons, such as Sync Provisioning and Voicemail Upload get visible. For more information, refer to the Edit Branch section.



Edit Branch

Table 5-3 Edit Branch Page 

Field
Description

Enabled

Check this check box to enable or activate the branch for provisioning and voicemail upload operations.

Display Name

Enter a name for the branch.

Server Address

Enter the IP address/FQDN of the branch.

User Name

Enter the username of the branch administrator.

Password

Enter the password of the branch administrator.

SMTP Domain

Enter the Fully Qualified Domain Name (FQDN) of the branch.

PAT Port Number

Enter a PAT port number that the central Connection server uses to communicate with the branch. This port number specifies the port on the public side of the NAT, which further maps to port 443 for communicating with the branch.

Partition

Select the partition that you want to assign to the branch from the dropdown list.


Note You cannot assign same partition to multiple branches.


Operator

Select the subscriber that must be used as operator to manage the operator messages received at the branch during WAN outages.

Provisioning Sync Options

Sync voice name for users

Check this check box to synchronize the recorded voice names of the branch users from central Connection to the branch.

Sync greetings for users

Check this check box to synchronize the greetings of the branch users from central Connection to the branch.

Save

Select this option to save the branch with the specified settings.

Delete

Select this option to delete the branch.

Test

Select this option to check the connectivity of the central Connection sever with the branch.

Sync Provisioning

Select this option to synchronize the user(s) that you created on the central Connection server with the branch.


Note Before you start the provisioning of the user(s), the state of provisioning on the Edit Branch page remains "Idle". As soon as you select the Sync Provisioning option, the state changes to "Scheduled" and then to "In Progress". After the completion of provisioning, the state of provisioning again changes to "Idle".


Voicemail Upload

Select this option to upload voicemails of the user(s) from the branch to the central Connection server.


Note Before you start uploading voicemails on the central Connection server, the state of voicemail upload on the Edit Branch page remains "Idle". As soon as you select the Voicemail Upload option, the state changes to "Scheduled" and then to "In Progress". After the completion of voicemail upload, the state of voicemail upload again changes to "Idle".



Branch Sync Results

Table 5-4 Branch Sync Results Page 

Field
Description

Branch

(Display Only) Displays the name of the branch.

Sync Type

(Display Only) Displays the type of synchronization activity, such as Voicemail Upload or Provisioning, performed on the branch.

Result

(Display Only) Displays the status or result of the synchronization activity performed. The result of synchronization can be any one of the following:

In Progress: Signifes that the synchronization activity is in progress.

Success: Signifies that the synchronization activity is completed successfully.

Partial Success: Signfies that the synchronization activity is partially compeleted. For Example, if you have initiated synchronization of users from the central Connection to the branch, it might be possible that out of the 4 users those need to be synchronized, only 2 users are synchronized successfully and the other 2 are failed. In such scenarios, you need to check the error logs to find out the reason of the failure and take the appropriate action to resolve the problem. For more information on troubleshooting, refer to the "Troubleshooting Cisco Unity Connection SRSV in Connection SRSV 9.x" chapter of Troubleshooting Guide for Cisco Unity Connection Release 9.x at

Failed: Signifies that the synchronization activity is failed. To check the reason for the failure, refer to the error logs.

Start Date

(Display Only) Displays the start date and time of the synchronization activity.

End Date

(Display Only) Displays the end date and time of the synchronization activity. The text of the End Date appears as a hyperlink. When you click on the hyperlink, the "Task Execution Results" pop-up window appears specifying the detailed status of the synchronization activity. For example, if the Details column has "Total=1 Processed=1 Success=1 Failed=0" description with the synchronization activity as "Voicemail", it means that there was only 1 voicemail to be synchronized and it is processed and synchronized successfully without any failure.


Managing Branches in Cisco Unity Connection 9.1(1)

You can create a branch in Cisco Unity Connection Administration, which is further associated with a partition of users having access to the SRSV functionality.

To Create a Branch


Step 1 In Cisco Unity Connection Administration, expand Networking > Branch Management, then select Branches.

Step 2 On the Branch Listing page, select Add New.

Step 3 On the New Branch page, enter basic settings, as applicable. (For field information, on the Help menu, select This Page.)


Note Fields marked with * (an asterisk) are required.


Step 4 Select Save.

Step 5 On the Edit Branch page, continue entering the applicable settings.

Step 6 When you have finished entering settings on the Edit Branch page, select Save.