Installation Guide for Cisco Unity Connection Release 9.x
Installing Additional Languages on the Cisco Unity Connection 9.x Server
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Table of Contents

Installing Additional Languages on the Cisco Unity Connection 9.x Server

Downloading Unity Connection Language Files

Installing Unity Connection Language Files

Installing Unity Connection Language Files from a Disc

Installing Unity Connection Language Files from a Network Location or from a Remote Server

Installing Additional Languages on the Cisco Unity Connection 9.x Server

This chapter covers the information on downloading and installing additional languages while installing a new Unity Connection server.


Note To add languages to an existing Unity Connection server, see the “Adding or Removing Cisco Unity Connection 9.x Languages” chapter of the Upgrade Guide for Cisco Unity Connection, Release 10.x, available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/upgrade/guide/9xcucrugx/9xcucrug027.html.


See the following sections:

Downloading Unity Connection Language Files

To Download Unity Connection Language Files


Step 1 Download the Unity Connection languages that you want to install and do the following steps:

a. a. Sign in as a registered user on the following Cisco.com link: https://software.cisco.com/download/navigator.html?mdfid=280082558&i=rm .

b. Expand Unified Communications Applications > Voicemail and Unified Messaging > Cisco Unity Connection , and select the applicable Unity Connection version.

c. On the Select a Software Type page, select Cisco Unity Connection Locale Installer.

d. On the Select a Release page, select the applicable Unity Connection version. The download links for the languages appear on the right side of the page.

e. Select the name of a file to download. On the Download Image page, note down the MD5 value and follow the on screen prompts to complete the download.


Note To access the software download page, you must be signed in to Cisco.com as a registered user.


Step 2 Follow the on-screen prompts to complete the download.

Step 3 For each downloaded file, use a checksum generator to confirm that the MD5 checksum matches the checksum that is listed on Cisco.com. If the values do not match, the downloaded file is damaged.


Caution Do not attempt to use a damaged file to install software or the results will be unpredictable. If the MD5 values do not match, download the file again until the value for the downloaded file matches the value listed on Cisco.com.

Step 4 Either copy the downloaded files to an FTP or SFTP server, or burn the files to CDs or DVDs. If you burn discs of the files, note the following considerations:

    • Use the Joliet file system, which accommodates filenames up to 64 characters long.
    • If the disc-burning application that you are using includes an option to verify the contents of the burned disc, select that option. This causes the application to compare the contents of the burned disc with the source files.
    • Label the discs “Cisco Unity Connection <version> Languages.”

Step 5 Delete the downloaded files to free disk space.


 

Installing Unity Connection Language Files

Unity Connection languages (also known as locales) provide country-specific system prompts, graphical user interfaces, and text-to-speech functionality. You can install language files either by using a CD or DVD in the Unity Connection server, or by accessing the files from a remote source. See the applicable section:


Note Languages are not licensed, and Unity Connection 9.x does not enforce a limit on the number of languages you can install and use. However, the more languages you install, the less hard-disk space is available for storing voice messages. In the Cisco Unity Connection 9.x Supported Platforms List guide, available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/supported_platforms/9xcucspl.html, information on the number of minutes of storage available on each server assumes that you have installed no more than five languages.


Installing Unity Connection Language Files from a Disc

To Install Unity Connection Language Files from a Disc


Step 1 Stop the Connection Conversation Manager and Connection Mixer services:

a. In Cisco Unity Connection Serviceability, expand Tools menu, select Service Management .

b. Under Critical Services, in the Connection Conversation Manager row, select Stop .

c. Wait for the service to stop.

d. Also under Critical Services, in the Connection Mixer row, select Stop .

e. Wait for the service to stop.

Step 2 Insert the Languages disc in the disc drive.

Step 3 In Cisco Unified Operating System Administration, expand Software Upgrades menu, select Install/Upgrade . The Software Installation/Upgrade window displays.

Step 4 In the Source list, select DVD/CD .

Step 5 In the Directory field, enter the path to the folder that contains the language file on the CD or DVD.

If the language file is in the root folder or if you created an ISO image DVD, enter a slash (/) in the Directory field.

Step 6 To continue the language installation process, select Next .

Step 7 Select the language that you want to install, and select Next .

Step 8 Monitor the progress of the download.

Step 9 If you want to install another language: Select Install Another , and repeat the steps for installation.

If you are finished installing languages: Restart services:

a. In Cisco Unity Connection Serviceability, expand Tools menu, select Service Management .

b. Under Critical Services, in the Connection Conversation Manager row, select Start .

c. Wait for the service to start.

d. Also under Critical Services, in the Connection Mixer row, select Start .

e. Wait for the service to start.

f. If you installed Japanese: Run the CLI command utils service restart Cisco Tomcat to restart the Tomcat service.


Note Make sure that the multilingual .cop files are installed on the exact specific CUC build that they were created for. Applying incorrect .cop files for your specific version results in an unexpected behavior of the user conversations.



 

Installing Unity Connection Language Files from a Network Location or from a Remote Server

During this procedure, do not use the web browser controls (for example, Refresh/Reload) while accessing Cisco Unified Operating System Administration. Instead, use the navigation controls provided in the administration interface.

To Install Unity Connection Language Files from a Network Location or from a Remote Server


Step 1 Stop the Connection Conversation Manager and Connection Mixer services:

a. In Cisco Unity Connection Serviceability, expand Tools menu, select Service Management .

b. Under Critical Services, in the Connection Conversation Manager row, select Stop .

c. Wait for the service to stop.

d. Also under Critical Services, in the Connection Mixer row, select Stop .

e. Wait for the service to stop.

Step 2 In Cisco Unified Operating System Administration, epxand Software Upgrades menu, select Install/Upgrade . The Software Installation/Upgrade window appears.

Step 3 In the Source list, select Remote Filesystem .

Step 4 In the Directory field, enter the path to the folder that contains the language file on the remote system.

If the language file is located on a Linux or Unix server, you must enter a forward slash at the beginning of the folder path. (For example, if the language file is in the languages folder, you must enter /languages .)

If the language file is located on a Windows server, remember that you are connecting to an FTP or SFTP server, so use the appropriate syntax:

  • Begin the path with a forward slash (/) and use forward slashes throughout the path.
  • The path must start from the FTP or SFTP root folder on the server, so you cannot enter a Windows absolute path, which starts with a drive letter (for example, C:).

Step 5 In the Server field, enter the server name or IP address.

Step 6 In the Username field, enter your username on the remote server.

Step 7 In the User Password field, enter your password on the remote server.

Step 8 In the Transfer Protocol list, select the applicable option.

Step 9 Select Next .

Step 10 Select the language that you want to install, and select Next .

Step 11 Monitor the progress of the download.

If you lose your connection with the server or close your browser during the installation process, you may see the following message when you try to access the Software Upgrades menu again:

Warning: Another session is installing software, click Assume Control to take over the installation.

If you are sure you want to take over the session, select Assume Control .

If Assume Control does not display, you can also monitor the language installation with the Real-Time Monitoring Tool.

Step 12 If you want to install another language: Select Install Another , and repeat the steps for installation.

If you are finished installing languages: Restart services:

a. In Cisco Unity Connection Serviceability, expand Tools menu, select Service Management .

b. Under Critical Services, in the Connection Conversation Manager row, select Start .

c. Wait for the service to start.

d. Also under Critical Services, in the Connection Mixer row, select Start .

e. Wait for the service to start.

f. If you installed Japanese: Run the CLI command utils service restart Cisco Tomcat to restart the Tomcat service.


Note Make sure that the multilingual .cop files are installed on the exact specific CUC build that they were created for. Applying incorrect .cop files for your specific version results in an unexpected behavior of the user conversations.