Installation Guide for Cisco Unity Connection Release 9.x
Installing Additional Languages on the Cisco Unity Connection 9.x Server
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Table of Contents

Installing Additional Languages on the Cisco Unity Connection 9.x Server

Downloading Connection 9.x Language Files

Installing Connection 9.x Language Files

Installing Connection 9.x Language Files from a Disc

Installing Connection 9.x Language Files from a Network Location or from a Remote Server

Installing Additional Languages on the Cisco Unity Connection 9.x Server

This chapter contains the following sections:

Downloading Connection 9.x Language Files


Note This section applies to installing additional languages while installing a new Connection server. To add languages to an existing Connection server, see the “Adding or Removing Cisco Unity Connection 9.x Languages” chapter of the Reconfiguration and Upgrade Guide for Cisco Unity Connection at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/upgrade/guide/9xcucrugx.html. The instructions are different.


To Download Connection 9.x Language Files


Step 1 On a computer with a high-speed Internet connection, go to the Voice and Unified Communications Downloads page at http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240 .


Note To access the software download page, you must be signed in to Cisco.com as a registered user.


Step 2 In the tree control on the Downloads page, expand Unified Communications Applications > Voicemail and Unified Messaging > Cisco Unity Connection , and select the applicable Connection version.

Step 3 On the Select a Software Type page, select Cisco Unity Connection Locale Installer .

Step 4 On the Select a Release page, select the applicable Connection version. The download links for languages appear on the right side of the page.

Step 5 Confirm that the computer you are using has sufficient hard-disk space for the downloaded files. (The download file sizes appear below the download links.)

The filename for each language is uc-locale-<two-letter language abbreviation>_<two-letter country abbreviation>-<version>.cop.sgn. (The full name of each language also appears on the page.)

Step 6 Select the name of a file to download.

Step 7 On the Download Image page, make note of the MD5 value.

Step 8 Follow the on-screen prompts to complete the download.

Step 9 Repeat Step 6 through Step 8 for each Connection language that you want to install.

Step 10 For each downloaded file, use a checksum generator to confirm that the MD5 checksum matches the checksum that is listed on Cisco.com. If the values do not match, the downloaded file is damaged.


Caution Do not attempt to use a damaged file to install software or the results will be unpredictable. If the MD5 values do not match, download the file again until the value for the downloaded file matches the value listed on Cisco.com.

Free checksum tools are available on the Internet—for example, the Microsoft File Checksum Integrity Verifier utility. The utility is described in Microsoft Knowledge Base article 841290, Availability and Description of the File Checksum Integrity Verifier Utility . The KB article also includes a link for downloading the utility.

Step 11 Either copy the downloaded files to an FTP or SFTP server, or burn the files to CDs or DVDs. If you burn discs of the files, note the following considerations:

    • Use the Joliet file system, which accommodates filenames up to 64 characters long.
    • If the disc-burning application that you are using includes an option to verify the contents of the burned disc, select that option. This causes the application to compare the contents of the burned disc with the source files.
    • Label the discs “Cisco Unity Connection <version> Languages.”

Step 12 Delete the downloaded files to free disk space.


 

Installing Connection 9.x Language Files


Note This section applies to installing additional languages while installing a new Connection server. To add languages to an existing Connection server, see the “Adding or Removing Cisco Unity Connection 9.x Languages” chapter of the Reconfiguration and Upgrade Guide for Cisco Unity Connection at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/upgrade/guide/9xcucrugx.html. The instructions are different.


Cisco Unity Connection languages (also known as locales) provide country-specific system prompts, graphical user interfaces, and text-to-speech functionality. You can install language files either by using a CD or DVD in the Connection server, or by accessing the files from a remote source. See the applicable section:


Note Languages are not licensed, and Connection 9.x does not enforce a limit on the number of languages you can install and use. However, the more languages you install, the less hard-disk space is available for storing voice messages. In the Cisco Unity Connection 9.x Supported Platforms List (http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/supported_platforms/9xcucspl.html), information on the number of minutes of storage available on each server assumes that you have installed no more than five languages.


Installing Connection 9.x Language Files from a Disc

To Install Connection 9.x Language Files from a Disc


Step 1 Stop the Connection Conversation Manager and Connection Mixer services:

a. Start Cisco Unity Connection Serviceability.

b. From the Tools menu, select Service Management .

c. Under Critical Services, in the Connection Conversation Manager row, select Stop .

d. Wait for the service to stop.

e. Also under Critical Services, in the Connection Mixer row, select Stop .

f. Wait for the service to stop.

Step 2 Insert the Languages disc in the disc drive.

Step 3 Sign in to Cisco Unified Operating System Administration.

Step 4 From the Software Upgrades menu, select Install/Upgrade . The Software Installation/Upgrade window displays.

Step 5 In the Source list, select DVD/CD .

Step 6 In the Directory field, enter the path to the folder that contains the language file on the CD or DVD.

If the language file is in the root folder or if you created an ISO image DVD, enter a slash (/) in the Directory field.

Step 7 To continue the language installation process, select Next .

Step 8 Select the language that you want to install, and select Next .

Step 9 Monitor the progress of the download.

Step 10 If you want to install another language: Select Install Another , and repeat Step 4 through Step 9.

If you are finished installing languages: Restart services:

a. Start Cisco Unity Connection Serviceability.

b. From the Tools menu, select Service Management .

c. Under Critical Services, in the Connection Conversation Manager row, select Start .

d. Wait for the service to start.

e. Also under Critical Services, in the Connection Mixer row, select Start .

f. Wait for the service to start.

g. If you installed Japanese: Run the CLI command utils service restart Cisco Tomcat to restart the Tomcat service.


Note Make sure that the multilingual .cop files are installed on the exact specific CUC build that they were created for. Applying incorrect .cop files for your specific version results in an unexpected behavior of the user conversations.



 

Installing Connection 9.x Language Files from a Network Location or from a Remote Server

During this procedure, do not use the web browser controls (for example, Refresh/Reload) while accessing Cisco Unified Operating System Administration. Instead, use the navigation controls provided in the administration interface.

To Install Connection 9.x Language Files from a Network Location or from a Remote Server


Step 1 Stop the Connection Conversation Manager and Connection Mixer services:

a. Start Cisco Unity Connection Serviceability.

b. From the Tools menu, select Service Management .

c. Under Critical Services, in the Connection Conversation Manager row, select Stop .

d. Wait for the service to stop.

e. Also under Critical Services, in the Connection Mixer row, select Stop .

f. Wait for the service to stop.

Step 2 Sign in to Cisco Unified Operating System Administration.

Step 3 From the Software Upgrades menu, select Install/Upgrade . The Software Installation/Upgrade window appears.

Step 4 In the Source list, select Remote Filesystem .

Step 5 In the Directory field, enter the path to the folder that contains the language file on the remote system.

If the language file is located on a Linux or Unix server, you must enter a forward slash at the beginning of the folder path. (For example, if the language file is in the languages folder, you must enter /languages .)

If the language file is located on a Windows server, remember that you are connecting to an FTP or SFTP server, so use the appropriate syntax:

  • Begin the path with a forward slash (/) and use forward slashes throughout the path.
  • The path must start from the FTP or SFTP root folder on the server, so you cannot enter a Windows absolute path, which starts with a drive letter (for example, C:).

Step 6 In the Server field, enter the server name or IP address.

Step 7 In the Username field, enter your username on the remote server.

Step 8 In the User Password field, enter your password on the remote server.

Step 9 In the Transfer Protocol list, select the applicable option.

Step 10 Select Next .

Step 11 Select the language that you want to install, and select Next .

Step 12 Monitor the progress of the download.

If you lose your connection with the server or close your browser during the installation process, you may see the following message when you try to access the Software Upgrades menu again:

Warning: Another session is installing software, click Assume Control to take over the installation.

If you are sure you want to take over the session, select Assume Control .

If Assume Control does not display, you can also monitor the language installation with the Real-Time Monitoring Tool.

Step 13 If you want to install another language: Select Install Another , and repeat Step 3 through Step 12.

If you are finished installing languages: Restart services:

a. Start Cisco Unity Connection Serviceability.

b. From the Tools menu, select Service Management .

c. Under Critical Services, in the Connection Conversation Manager row, select Start .

d. Wait for the service to start.

e. Also under Critical Services, in the Connection Mixer row, select Start .

f. Wait for the service to start.

g. If you installed Japanese: Run the CLI command utils service restart Cisco Tomcat to restart the Tomcat service.


Note Make sure that the multilingual .cop files are installed on the exact specific CUC build that they were created for. Applying incorrect .cop files for your specific version results in an unexpected behavior of the user conversations.