Installation Guide for Cisco Unity Connection Release 9.x
Overview of Mandatory Tasks for Installing a Cisco Unity Connection 9.x System
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Table of Contents

Overview of Mandatory Tasks for Installing a Cisco Unity Connection 9.x System

Task List for Installing a Single Unity Connection Server

Installing and Configuring the Unity Connection Server

Setting Up Administrator Workstations

Setting Up the Phone System Integration

Populating the System with User and Call Management Data

Configuring the System for Features

Setting Up Networking

Setting Up User Workstations

Backing Up Unity Connection Data

Training

Task List for Installing a Unity Connection Cluster

Installing and Configuring the Publisher Server

Setting Up Administrator Workstations

Configuring the Cluster, Installing, and Configuring the Subscriber Server

Setting Up the Phone System Integration

Populating the System with User and Call Management Data

Overview of Mandatory Tasks for Installing a Cisco Unity Connection 9.x System

Revised November, 2014

This chapter contains two task lists. Use the applicable task list, depending on whether you are configuring a Cisco Unity Connection cluster or not:


Note When you install Unity Connection 9.x in a standalone configuration, the ELM server also gets installed on the same system. Similarly, in a co-resident configuration, the ELM server gets installed with the Unity Connection 9.x and call manger on the same system. The username and password for the ELM server is same as the username and password of Cisco Unity Connection Administration. For more information on the ELM server, refer to ELM user guide at http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/elmuserguide/9_0_1/CUCM_BK_E596FD72_00_enterprise-license-manager-user-90.html.



Note If you are installing Unity Connection 9.x as part of Cisco Unified Communications Manager Business Edition 6000, all content in the Unity Connection 9.x documentation set applies to Business Edition 6000 except the following:

  • Content that references Unity Connection version 9.x only.
  • Content that references Cisco Unified Communications Manager Business Edition only. (The content applies only to Business Edition version 9.x and to Business Edition 5000 versions 9.x.)


 

Task List for Installing a Single Unity Connection Server

Following are the tasks that leads you through the complete installation of the single (standalone) Unity Connection server:

1. Installing and Configuring the Unity Connection Server

2. Setting Up Administrator Workstations

3. Setting Up the Phone System Integration

4. Populating the System with User and Call Management Data

5. Configuring the System for Features

6. Setting Up Networking

7. Setting Up User Workstations

8. Backing Up Unity Connection Data

9. Training

Installing and Configuring the Unity Connection Server

Follow the given tasks for installing and configuring a standalone Unity Connection server:

1. Verify the system requirements for the Unity Connection system. See System Requirements for Cisco Unity Connection Release 9.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/requirements/9xcucsysreqs.html .


Caution For selected servers and for selected Unity Connection 9.x configurations, a memory upgrade and/or replacement hard disks may be required. To determine whether your server requires a memory upgrade and/or replacement hard disks, see the applicable server-specific table in the Cisco Unity Connection 9.x Supported Platforms List at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/supported_platforms/9xcucspl.html.

2. (Optional) I f you are installing Unity Connection on a virtual machine:

a. In the table of virtualization specifications, determine the VMware configuration you want to deploy on the Unity Connection sevrer, based on the maximum number of ports and the maximum number of users.Then make note of the VMware OVA template that corresponds with that configuration. The document is available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/supported_platforms/9xcucspl.html .

b. Provision the physical host on which the Unity Connection virtual machine will be installed, according to the “Requirements for Installing a Unity Connection Virtual Machine” section in System Requirements for Cisco Unity Connection Release 9.x at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/requirements/9xcucsysreqs.html#pgfId-360874 .

c. Download the VMware OVA template and deploy the template that creates a virtual machine and configures it. Create a virtual machine for the Unity Connection server, and configure the virtual machine hardware properties to match the settings in the “Requirements for Installing a Cisco Unity Connection Virtual Machine” section in System Requirements for Cisco Unity Connection Release 9.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/requirements/9xcucsysreqs.html .


Note Information on downloading a VMware OVA template appears in the Release Notes for Cisco Unity Connection, Release 9.0(1), available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/release/notes/901cucrn.html#wp1404013.


d. If a memory upgrade and/or replacement hard disks are required: Upgrade memory and replace hard disks, as applicable. See the Installing a Memory Upgrade or Replacing Hard Disks (Selected Servers Only) section.

e. In the VMware vSphere Client, configure the virtual disks that are assigned to the Unity Connection virtual machine in independent-persistent mode. This provides the best storage performance.

f. Be aware that when you mount an ISO file through the VM console, VMware does not eject the disc at the end of the install process.


Tip Always mount your DVD ISO file from the Edit Settings menu in VMware.


g. On the virtual machine, change the BIOS setting so the virtual machine boots first from the DVD virtual device, then from the virtual hard disk. See the Changing the Boot Order of Unity Connection Virtual Machine section.

3. Set up and configure the Unity Connection server. Begin with the Installation Scenarios section.

4. If you are using languages other than English-United States:

a. Download the additional Unity Connection language files for the installation. See the Downloading Unity Connection Language Files section.

b. Install the additional Unity Connection language files. See the Installing Unity Connection Language Files section.

c. If you installed Japanese and you want Cisco Unity Connection Administration to be localized: Download and install the Cisco Unified Communications Manager Japanese locale. See the “Locale Installation” section in the “Software Upgrades” chapter of the applicable Cisco Unified Communications Operating System Administration Guide at http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html .

d. If you installed additional languages and you want the Cisco Personal Communications Assistant to be localized: Download and install the corresponding Cisco Unified Communications Manager locales. See the “Locale Installation” section in the “Software Upgrades” chapter of the Cisco Unified Communications Operating System Administration Guide at http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html


Note If you are installing Japanese language for Unity Connection, then install, uc-locale-ja_JP-9.1.0.1-xx.cop.sgn, the default Japanese cop file. However, if you are installing Japanese language for Unity Connection SRSV, then make sure to install, uc-locale-SRSV-ja_JP-9.1.0.1-xx.cop.sgn, the SRSV specific Japanese cop file.


5. If you want to install Cisco Unity Connection Survivable Remote Site Voicemail (SRSV) server: Run the CLI command utils cuc activate CUSRSV to convert standalone Unity Connection server to Unity Connection SRSV server.


Note The unrestricted version of Unity Connection SRSV works only with the unrestricted version of Unity Connection (central) server.



Caution All manually added database entries are lost after running the above CLI command.

Warning After installing Unity Connection SRSV , you can not revert to Unity Connection.

Setting Up Administrator Workstations

1. Configure the browser(s) on administrator workstations to access Unity Connection web applications. See the “Configuring the Browser on an Administrator Workstation in Cisco Unity Connection 9.x” chapter of the System Administration Guide for Cisco Unity Connection , Release 9.x, available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx/9xcucsag010.html .

2. Download and install the Real-Time Monitoring Tool software on administrator workstations. See the “Installing and Configuring Real-Time Monitoring Tool” chapter of the Cisco Unified Real-Time Monitoring Tool Administration Guide at http://www.cisco.com/en/US/products/ps6509/prod_maintenance_guides_list.html.

Setting Up the Phone System Integration

Store all of the software that was shipped with Unity Connection together in a location that is safe and can be readily accessed. Set up the integration between Unity Connection and the phone system(s). See the applicable Integration Guide for Cisco Unity Connection (s) at http://www.cisco.com/en/US/products/ps6509/products_installation_and_configuration_guides_list.html .

Populating the System with User and Call Management Data

The tasks listed in this section can be configured using Cisco Unity Connection Administration:

1. Obtain and install Unity Connection licenses. See the “Managing Licenses in Cisco Unity Connection 9.x” chapter of the System Administration Guide for Cisco Unity Connection , Release 9.x, available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx/9xcucsag310.html .

2. Familiarize yourself with the following Unity Connection concepts:

  • Call management
  • Unity Connection conversation
  • Custom keypad mapping tool
  • Users and administrator accounts
  • Class of Services
  • Roles

See the System Administration Guide for Cisco Unity Connection , Release 9.x, available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx.html .

3. Develop a system plan:

a. Identify business and nonbusiness hours, and holidays.

b. Map out a call management plan.

c. Review the default partition and search space, and determine whether new partitions and search spaces are needed.

d. Review the default restriction tables, and determine whether changes or new tables are needed.

e. Determine password and account lockout policies for phone and web-tool access, and the sign-in policy for web-tool access.

f. Determine the number and types of administrator accounts that you need, and the roles to assign to the accounts. Determine the features that you enable for users, and whether changes or new templates and classes of service are needed. See the “Preparing to Add User Accounts in Cisco Unity Connection 9.x” chapter of the User Moves, Adds, and Changes Guide for Cisco Unity Connection, Release 9.x, available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/user_mac/guide/9xcucmacx/9xcucmac020.html .

g. Review the default mailbox size quotas, and determine whether changes are needed. Review the default message aging policy, and determine whether changes are needed.

h. Review the default system distribution lists, and determine whether changes or new distribution lists are needed.

For more information, see the System Administration Guide for Cisco Unity Connection , Release 9.x, available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx.html .

4. Test the system configuration:

a. Add a Unity Connection user account to use as a test account. See the “Adding Cisco Unity Connection 9.x Accounts Individually” chapter of the User Moves, Adds, and Changes Guide , Release 9.x, available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/user_mac/guide/9xcucmacx/9xcucmac080.html .

b. Use the phone to sign in to Unity Connection as the test user, record a name, and set a phone password. Hang up.

c. Call Unity Connection and sign in as the test user again to confirm that the password, greeting, and conversation version specified for the user are working properly. Confirm that the user inherited the correct class of service by testing any applicable features by phone.

d. Sign in to the Cisco Personal Communications Assistant (PCA) as the test user. If you gave the test user the required COS rights, confirm that you can browse from the Cisco PCA Home page to the applicable web tools.

e. Make corrections to the system configuration as necessary.

5. If you want to synchronize Unity Connection user data with user data in an LDAP directory, configure Unity Connection for integration with the LDAP directory. See the “Integrating Cisco Unity Connection 9.x with an LDAP Directory” chapter of the System Administration Guide for Cisco Unity Connection , Release 9.x, available at See the System Administration Guide for Cisco Unity Connection , Release 9.x, available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx/9xcucsag306.html .

6. Create administrator accounts. See the “Adding Cisco Unity Connection 9.x Accounts Individually” chapter of the User Moves, Adds, and Changes Guide , Release 9.x, available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/user_mac/guide/9xcucmacx/9xcucmac080.html .

7. Create user accounts and add individual users to system distribution lists, as needed.

8. Implement and test the call management plan:

a. Create call handlers.

b. Specify directory handler settings.

c. Create interview handlers.

d. Set up call routing.

For more information, see the System Administration Guide for Cisco Unity Connection , Release 9.x, available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx.html .

Configuring the System for Features

Following are the guides that help you to configure the Unity Connection system for features:

Setting Up Networking

Set up networking, if applicable. See the “Overview of Networking Concepts in Cisco Unity Connection 9.x” chapter of the Networking Guide for Cisco Unity Connection , Release 9.x, available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/networking/guide/9xcucnetx/9xcucnet010.html .

Setting Up User Workstations

To set up the user workstations, see the following chapters of User Workstation Setup Guide for Cisco Unity Connection , Release 9.x:

1. Set up access to the Cisco PCA. See the “Setting Up Access to the Cisco Personal Communications Assistant in Cisco Unity Connection 9.x” chapter, available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/user_setup/guide/9xcucuwsx/9xcucuws010.html .

2. Set up Media Master playback and recording devices. See the “Settings Up Playback and Recording Devices for the Media Master in Cisco Unity Connection 9.x” chapter, available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/user_setup/guide/9xcucuwsx/9xcucuws020.html .

3. Set up ViewMail for Outlook. See the applicable documentation:

4. Set up Cisco Unity Connection ViewMail for IBM Lotus Notes. See the applicable Release Notes for Cisco Unity Connection ViewMail for IBM Lotus Notes at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html .

5. Set up the email client to view images in the HTML-based email notifications. See the “Configuring Unity Connection for HTML Based Message Notification” section of the “Configuring an Email Account to Access Cisco Unity Connection 9.x Voice Messages” chapter, available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/user_setup/guide/9xcucuwsx/9xcucuws030.html#wp1115648 .

6. Set up the access to Mini Web Inbox. See the “Configuring Unity Connection for Mini Web Inbox” section of the “Configuring an Email Account to Access Cisco Unity Connection 9.x Voice Messages” chapter, available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/user_setup/guide/9xcucuwsx/9xcucuws030.html#wp1104077 .

7. Set up IMAP email accounts to access Unity Connection voice messages. See the “Configuring an Email Account to Access Cisco Unity Connection 9.x Voice Messages” chapter, available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/user_setup/guide/9xcucuwsx/9xcucuws030.html .

8. Confirm that users are able to access and use the Unity Connection features that have been enabled for them.

Backing Up Unity Connection Data

See the Disaster Recovery System Administration Guide for Cisco Unity Connection , Release 9.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/drs_administration/guide/9xcucdrsag.html .


Note Third-party backup applications are not supported.


Training

Train the users, operators, and support desk personnel to use the Unity Connection system.See the following links:

Task List for Installing a Unity Connection Cluster

The information and settings that you enter on the publisher server are replicated to the subscriber server.


Note Unity Connection SRSV can not be installed on a cluster, therefore, a branch can only be made on a Unity Connection without a cluster.


Following are the tasks that leads you through the complete installation of a Unity Connection cluster:

Installing and Configuring the Publisher Server

1. Verify the system requirements for the Unity Connection 9.x system. See System Requirements for Cisco Unity Connection Release 9.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/requirements/9xcucsysreqs.html .


Caution For selected servers and for selected Unity Connection 9.x configurations, a memory upgrade and/or replacement hard disks may be required. To determine whether your server requires a memory upgrade and/or replacement hard disks, see the applicable server-specific table in the Cisco Unity Connection 9.x Supported Platforms List at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/supported_platforms/9xcucspl.html.

2. (Optional) If you are installing the publisher or subscriber server on a virtual machine:

a. In the Cisco Unity Connection 9.x Supported Platforms List , in the table of virtualization specifications, determine which VMware configuration you want to deploy on the virtual machines, based on the maximum number of ports and the maximum number of users. Then make note of the VMware OVA template that corresponds with that configuration. The document is available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/supported_platforms/9xcucspl.html .


Caution If you are installing both the publisher and subscriber servers on virtual machines, you must use the same VMware configuration for both servers.

b. Download the VMware OVA template. See the “Installing Unity Connection for the First Time on a Virtual Machine” section in the applicable Release Notes for Cisco Unity Connection at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html .

You can also manually configure virtualization; if you prefer that option, you do not need the OVA template.


Note Information on downloading a VMware OVA template appears in the Release Notes for Cisco Unity Connection for versions 9.x: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/release/notes/901cucrn.html#wp1404013.


c. Provision the physical host on which the Unity Connection publisher virtual machine will be installed, according to the “Requirements for Installing a Cisco Unity Connection Virtual Machine” section in System Requirements for Cisco Unity Connection Release 9.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/requirements/9xcucsysreqs.html .

d. Deploy the template to create a virtual machine for the publisher server and configure the virtual machine hardware properties to match the settings in the “Requirements for Installing a Cisco Unity Connection Virtual Machine” section in System Requirements for Cisco Unity Connection Release 9.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/requirements/9xcucsysreqs.html .

e. See the Installing a Memory Upgrade or Replacing Hard Disks (Selected Servers Only) section.

f. In the VMware vSphere Client, configure the virtual disks that are assigned to the Unity Connection virtual machine in independent-persistent mode. This provides the best storage performance.

g. On the virtual machine, change the BIOS setting so the virtual machine boots first from the DVD virtual device, then from the virtual hard disk. See the Changing the Boot Order of Unity Connection Virtual Machine section.

3. Set up and configure the publisher server. Begin with the Installation Scenarios section.

4. (Optional) If you are using languages other than English-United States:

a. Download the additional Unity Connection language files for the installation. See the Downloading Unity Connection Language Files section.

b. Install the additional Unity Connection language files on the publisher server. See the Installing Unity Connection Language Files section.

5. If you installed Japanese and you want Cisco Unity Connection Administration to be localized: Download and install the Cisco Unified Communications Manager Japanese locale on the publisher server. See the “Locale Installation” section in the “Software Upgrades” chapter of the applicable Cisco Unified Communications Operating System Administration Guide at http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html .

6. If you installed additional languages and you want the Cisco Personal Communications Assistant to be localized: Download and install the corresponding Cisco Unified Communications Manager locales on the publisher server. See the “Locale Installation” section in the “Software Upgrades” chapter of the Cisco Unified Communications Operating System Administration Guide at http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html .

Setting Up Administrator Workstations

1. Configure the browser(s) on administrator workstations to access Unity Connection web applications. See the “Configuring the Browser on an Administrator Workstation in Cisco Unity Connection 9.x” chapter of the System Administration Guide for Cisco Unity Connection , Release 9.x, available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx/9xcucsag010.html .

2. Download and install the Real-Time Monitoring Tool software on administrator workstations. See the “Installing and Configuring Real-Time Monitoring Tool” chapter of the Cisco Unified Real-Time Monitoring Tool Administration Guide at http://www.cisco.com/en/US/products/ps6509/prod_maintenance_guides_list.html.

Configuring the Cluster, Installing, and Configuring the Subscriber Server

1. Configure the Unity Connection cluster. See the “Configuring a Cisco Unity Connection 9.x Cluster” chapter of the Cluster Configuration and Administration Guide for Cisco Unity Connection , Release 9.x, available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/cluster_administration/guide/9xcuccagx/9xcuccag005.html .

2. (Optional) If you are installing the subscriber server on a virtual machine :

a. Provision the physical host on which the subscriber virtual machine will be installed, according to the “Requirements for Installing a Unity Connection Virtual Machine” section in System Requirements for Cisco Unity Connection Release 9.x at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/requirements/9xcucsysreqs.html#pgfId-360874 .

b. Deploy the template to create a virtual machine for the subscriber server and configure the virtual machine hardware properties to match the settings in the “Requirements for Installing a Unity Connection Virtual Machine” section in System Requirements for Cisco Unity Connection Release 9.x at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/requirements/9xcucsysreqs.html#pgfId-360874 .

c. Upgrade memory and replace hard disks, as applicable. See the Installing a Memory Upgrade or Replacing Hard Disks (Selected Servers Only) section.

d. In the VMware vSphere Client, configure the virtual disks that are assigned to the Unity Connection virtual machine in independent-persistent mode. This provides the best storage performance.

e. On the virtual machine, change the BIOS setting so the virtual machine boots first from the DVD virtual device, then from the virtual hard disk. See the Changing the Boot Order of Unity Connection Virtual Machine section.

3. Set up and configure the subscriber server. Begin with the Installation Scenarios section.

4. If you are using languages other than English-United States: On the subscriber server, install the same Unity Connection language files that you installed on publisher server.

5. If you installed Japanese and you want Cisco Unity Connection Administration to be localized: On the subscriber server, install the Cisco Unified Communications Manager Japanese locale that you installed on publisher server.

6. If you installed additional languages and you want the Cisco Personal Communications Assistant to be localized: On the subscriber server, install the same Cisco Unified Communications Manager locales that you installed on publisher server.


Note From now on, the information and settings that you enter on the publisher server are replicated to the subscriber server.


Setting Up the Phone System Integration

On the publisher server, set up the integration between Unity Connection and the phone system(s). Store all of the software that was shipped with Unity Connection together in a location that is safe and can be readily accessed. Set up the integration between Unity Connection and the phone system(s). See the applicable Integration Guide for Cisco Unity Connection (s) at http://www.cisco.com/en/US/products/ps6509/products_installation_and_configuration_guides_list.html .

Populating the System with User and Call Management Data

Follow the given steps to configure the Unity Connection server to handle calls:

1. Obtain and install Unity Connection licenses. Licenses must be installed on the publisher server and on the subscriber server. See the “Managing Licenses in Cisco Unity Connection 9.x” chapter of the System Administration Guide , Release 9.x, available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx/9xcucsag310.html .

2. Familiarize yourself with the following Unity Connection concepts:

  • Call management
  • Unity Connection conversation
  • Custom keypad mapping tool
  • Users and administrator accounts
  • Class of Services
  • Roles

3. Develop a system plan:

a. Identify business and nonbusiness hours, and holidays.

b. Map out a call management plan.

c. Review the default partition and search space, and determine whether new partitions and search spaces are needed.

d. Review the default restriction tables, and determine whether changes or new tables are needed.

e. Determine password and account lockout policies for phone and web-tool access, and the sign-in policy for web-tool access.

f. Determine the number and types of administrator accounts that you need, and the roles to assign to the accounts. Determine the features that you enable for users, and whether changes or new templates and classes of service are needed. See the “Preparing to Add User Accounts in Cisco Unity Connection 9.x” chapter of the User Moves, Adds, and Changes Guide for Cisco Unity Connection, Release 9.x, available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/user_mac/guide/9xcucmacx/9xcucmac020.html .

g. Review the default mailbox size quotas, and determine whether changes are needed. Review the default message aging policy, and determine whether changes are needed.

h. Review the default system distribution lists, and determine whether changes or new distribution lists are needed.

For more information, see the System Administration Guide for Cisco Unity Connection , Release 9.x, available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx.html .

4. Test the system configuration:

a. On the publisher server, add a Unity Connection user account to use as a test account. See the “Adding Cisco Unity Connection 9.x Accounts Individually” chapter of the User Moves, Adds, and Changes Guide , Release 9.x, available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/user_mac/guide/9xcucmacx/9xcucmac080.html .

b. Use the phone to sign in to Unity Connection as the test user, record a name, and set a phone password. Hang up.

c. Call Unity Connection and sign in as the test user again to confirm that the password, greeting, and conversation version specified for the user are working properly. Confirm that the user inherited the correct class of service by testing any applicable features by phone.

d. Sign in to the Cisco Personal Communications Assistant (PCA) as the test user. If you gave the test user the required COS rights, confirm that you can browse from the Cisco PCA Home page to the applicable web tools.

e. On the subscriber server, confirm that the test user and recorded name have been replicated.

f. In Cisco Unity Connection Serviceability on the Cluster Management page, change the status of the subscriber server to Primary. See the “Manually Changing Server Status” section in the “Administering a Cisco Unity Connection 9.x Cluster” chapter of the Cluster Configuration and Administration Guide for Cisco Unity Connection , Release 9.x, available at www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/cluster_administration/guide/9xcuccag010.html .

g. Call Unity Connection and sign in as the test user again to confirm that the call connects correctly to the subscriber server when it has Primary status. Confirm that the password, greeting, and conversation version specified for the user are working properly. Confirm that the user inherited the correct class of service by testing any applicable features by phone.

h. Sign in to the Cisco PCA as the test user. Confirm that you can browse from the Cisco PCA Home page to the applicable web tools.

i. Make corrections to the system configuration as necessary.

j. In Cisco Unity Connection Serviceability on the Cluster Management page, activate the publisher server.

k. Change the status of the publisher server to Primary.