System Administration Guide for Cisco Unity Connection Release 9.x
Index
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Index

A

abbreviated extensions 6-10

accounts

Operator 20-7

UndeliverableMessagesMailbox 20-7

Unity Connection Messaging System 20-8

adding

alternate names for a system distribution list 28-5

AXL servers 30-5

Cisco Unified Communications Manager servers 30-10

description of message attachments 39-1

global nicknames to list 14-16

integration, phone system 30-2

members to system distribution lists 28-4

PIMG/TIMG units 30-15

port 30-17

port group 30-8

SIP server 30-13

system distribution lists 28-2

TFTP server 30-12

All Hours schedule 11-1

All Voicemail Users distribution list 28-1

alternate contact numbers, configuring for call handlers 6-9

alternate conversations

Optional Conversation 1 13-3

overview 13-3

alternate names, adding for system distribution lists 28-5

application plug-ins 3-2

Attempt Forward call routing rule 10-1

Attempt Sign-In call routing rule 10-1

audio format

changing for calls 17-1, 30-9

changing for recordings 17-2, 18-5, 20-5

authentication, configuring LDAP 42-8

authentication rules

default rules 19-2

overview 19-2

automated attendant 4-9

AXL servers

adding 30-5

changing settings 30-7

deleting 30-7

B

backing up and restoring data 3-7

backup and restore application for migrations (COBRAS) 3-2

Broadcast Message Administrator

setting up access 27-2

using 27-6

broadcast messages

changing default settings 27-7

overview 27-1

setting up access for sending 27-2

Bulk Administration Tool, accessing 3-3

C

calendar integration

about 35-1

creating with Cisco Unified MeetingPlace 35-16

creating with Cisco Unified MeetingPlace Express 35-21

creating with Exchange 2003 35-9

creating with Exchange 2007 35-2

Exchange contacts 35-1

caller input settings, changing user sign-in settings 14-11

caller options, user settings 13-6

call handlers

caller input and one-key dialing 6-9

call transfer settings 6-14

default 6-1

deleting 6-15

Goodbye 6-2

greetings 6-6

modifying 6-5

Opening Greeting 6-1

Operator 6-2

overview 4-2

Route From Next Call Routing Rule Action, using with routing rules 4-5

taking messages 6-14

templates, modifying 6-3, 6-4

call handler templates

creating 6-2

default templates 6-2

deleting 6-2

modifying 6-2

Call Handler Traffic report, description 41-4

call holding, user settings in Connection Messaging Assistant 13-5

call loop detection 30-5

call management

creating a map 5-1

implementing a plan 5-2

managing call handlers 6-1

managing call routing tables 10-1

managing directory handlers 7-1

managing interview handlers 8-1

managing restriction tables 12-1

managing schedules and holidays 11-1, 34-1

overview 4-1

planning 5-1

call routing tables

adding rules 10-2

and the Route From Next Call Routing Rule action 4-5

Attempt Forward rule 10-1

Attempt Sign-In rule 10-1

changing the order of rules 10-3

default rules 10-1

deleting rules 10-3

modifying rules 10-2

Opening Greeting rule 10-1

overview 4-4

calls, changing the audio format (or codec) for 17-1, 30-9

call screening, user settings in Connection Messaging Assistant 13-5

call transfers

user settings in Connection conversation 13-6

user settings in Connection Messaging Assistant 13-6

call waiting, configuring hold time 14-5

capacity of hard disk, specifying maximum percentage 20-20

certificate, viewing for port 30-20

changing

addressing and recording order 14-2, 14-3

addressing priority lists, how names are stored in 14-2

AXL server settings 30-7

call loop detection settings 30-5

Cisco Unified Communications Manager server settings 30-11

codec preference settings 30-9

description of message attachments 39-2

dial prefix settings for live reply to unidentified callers 14-7

message deletion options 14-8

message skipping during playback (Optional Conversation 1) 14-13

MWI settings 30-10

normalization setting 30-16

phone system settings 30-3

phone system trunk settings 30-22

PIMG/TIMG settings 30-15

port group advanced settings 30-16

port group settings 30-9

port settings 30-18

SIP server settings 30-14

SIP settings 30-16

system prompt language 14-8

TFTP server settings 30-13

user sign-in settings during user greeting 14-11

Cisco DirSync service, activating 42-4

Cisco Fax Server integration

about 33-1

changing the Cisco Unity Connection configuration 33-8

changing the user configuration 33-9

configuring Cisco Unity Connection 33-6

configuring single number for calls and faxes 33-9

configuring the Cisco Fax Server 33-2

configuring users 33-7

creating 33-1

requirements 33-2

testing 33-7

Cisco PCA, securing access to Cisco Unity Connection 26-1

Cisco SIP Proxy Server

adding 30-13

changing settings 30-14

deleting 30-14

Cisco Unified Communications Manager

adding servers 30-10

adding TFTP server 30-12

AXL servers, adding 30-5

AXL servers, deleting 30-7

changing AXL server settings 30-7

changing server settings 30-11

changing TFTP server settings 30-13

deleting servers 30-11

deleting TFTP server 30-12

port certificate 30-20

root certificate for Connection 30-23

Cisco Unified MeetingPlace, creating a calendar integration 35-16

Cisco Unified MeetingPlace Express, creating a calendar integration 35-21

Cisco Unified Mobility Advantage integration

about 31-1

configuring Cisco Unity Connection 31-2

requirements 31-2

task list for creating 31-1

testing 31-3

Cisco Unified Real-Time Monitoring Tool (RTMT) 3-8

Cisco Unified Serviceability 3-8

Cisco Unified Serviceability services

configuring enterprise parameters 37-1

configuring service parameters 36-1

descriptions of enterprise parameters 37-2

descriptions of service parameters 36-2

Cisco Unity Connection Administration

accessing 2-1

configuring browsers 1-1

finding records 2-3

interface 2-2

using Help 2-3

Cisco Unity Connection conversation 13-1

Cisco Unity Greetings Administrator

overview 18-2

setting up 18-4

using 18-3

Cisco Utilities Database Link for Informix 3-10

Cisco Voicemail Organization ii-xix

Cisco Voice Technology Group Subscription tool 3-8

COBRAS backup and restore application 3-2

codec

changing for calls 17-1, 30-9

changing for recordings 17-2, 18-5, 20-5

changing preference settings 30-9

effect on recording time available and disk space used 24-1

Connection 1.x, migrating from 3-2

Connection Administration, accessing 3-2

Connection Serviceability 3-6

Connection User Data Dump 3-10

contact integration

about 35-2

creating with Exchange 2003 35-9

creating with Exchange 2007 35-2

Exchange contacts 35-2

contacts, user settings in Connection Messaging Assistant 13-8

conversation

allowing voice recognition users to say their voicemail PINs 14-14

alternate conversation versions 13-3

caller options 13-1

changing addressing and recording order 14-2, 14-3

changing dial prefix settings for live reply to unidentified callers 14-7

changing how names are stored in user addressing priority lists 14-2

changing message deletion options 14-8

changing PIN re-entry behavior 14-12

Cisco Unity Connection, overview 13-1

customizing by administrators 13-2

customizing by users 13-5

documenting for users 3-11

easy sign-in 14-12

sign-in 14-11

specifying caller information before message playback 14-6

user options 13-1

user settings in Connection conversation 13-6

user settings in Connection Messaging Assistant 13-6

using voice commands 13-4

creating

AXL servers 30-5

call handler templates 6-2

call management map 5-1

call routing rules 10-2

directory handlers 7-2, 9-2

holiday schedules 11-1, 34-2

interview handlers 8-1

restriction tables 12-2

schedules 11-2, 34-3, 34-4

user accounts ii-xix

credentials policies 19-1

CUDLI 3-10

Custom Keypad Mapping tool

accessing 16-2

conversations that can be customized 16-3

documenting keymap for users 16-12

guidelines 16-2

resetting 16-2

using 16-1

D

Database Proxy 3-9

deleting

AXL servers 30-7

call handlers 6-15, 7-5, 9-5

call handler templates 6-2

call routing rules 10-3

Cisco Unified Communications Manager servers 30-11

description of message attachments 39-2

integration, phone system 30-2

interview handlers 8-4

members from system distribution lists 28-4

phone system trunk 30-21

PIMG/TIMG units 30-15

port 30-18

port group 30-8

restriction tables 12-4

schedules 11-3, 34-4

SIP server 30-14

TFTP server 30-12

Dial Plan report, description 41-2

Dial Search Scope report, description 41-2

Digital Networking ii-xix

directory handlers

creating 7-2, 9-2

default 7-1, 9-1

deleting 7-5, 9-5

modifying 7-2, 9-2

overview 4-3

System Directory Handler 7-1, 9-1

Disaster Recovery System 3-7

disk space used, effect of codec on 24-1

dispatch messages 20-8

Distribution Lists report, description 41-3

E

easy sign-in conversation 14-12

Edit Disk Capacity Configuration page 20-20

email

configuring text-to-speech access to Exchange 40-1

messages 20-2

end of recording, configuring termination warning prompt 20-6

enterprise parameters

configuring for Cisco Unified Serviceability services 37-1

descriptions 37-2

for Cisco Unified Serviceability services 37-1

Exchange

configuring text-to-speech access to email 40-1

configuring text-to-speech access to Exchange 2003 emails 40-6

configuring text-to-speech access to Exchange 2007 emails 40-2

Exchange 2003, creating a calendar and contact integration 35-9

Exchange 2007, creating a calendar and contact integration 35-2

Exchange contacts

enabling importing from Exchange 2003 35-9

enabling importing from Exchange 2007 35-2

extensions

adding prepended digits 6-10

converting LDAP phone numbers into (Connection 8.5) 42-5

external message store, configuring access to emails in 40-1

F

fax

about the Cisco Fax Server integration 33-1

changing the Cisco Unity Connection configuration 33-8

changing the user configuration 33-9

configuring Cisco Unity Connection 33-6

configuring single number for calls and faxes 33-9

configuring the Cisco Fax Server 33-2

configuring users 33-7

creating a Cisco Fax Server integration 33-1

requirements for the Cisco Fax Server integration 33-2

testing 33-7

field definitions 2-3

Firefox, configuring 1-1

G

G.711 A-Law codec

selecting for calls 17-1, 30-9

selecting for recordings 17-2, 18-5, 20-5

G.711 Mu-Law codec

selecting for calls 17-1, 30-9

selecting for recordings 17-2, 18-5, 20-5

G.729a codec

selecting for calls 17-1, 30-9

selecting for recordings 17-2, 18-5, 20-5

G726 codec, selecting for recordings 17-2, 18-5, 20-5

global nicknames

adding names to list 14-16

editing list 14-16

Goodbye call handler 6-2

Grammar Statistics tool, accessing 3-4

greetings

call handlers 6-6

changing audio format for recording 18-5

recording by using Media Master 18-1

user settings in Connection conversation 13-6

user settings in Connection Messaging Assistant 13-6

groupware email messages 20-2

H

hard disk, specifying maximum capacity 20-20

Help

page and field 2-3

using 2-3

holidays

designating 11-1, 34-2

holiday schedule 11-1

I

identified user messaging 20-2

IMAP access

accessing email messages from Connection by using 20-2

configuration procedures 21-5, 22-5

configuration task list 21-3

Connection server configuration 21-6

security recommendations 21-3

SMTP message parameters 21-7

IMAP clients

integrated messaging example 21-2

securing access to Cisco Unity Connection 26-1

SMTP message handling 21-1

Import Users tool, accessing 3-4

integrated messaging, example 21-2

integration

adding 30-2

adding phone system trunk 30-21

adding PIMG/TIMG units 30-15

adding port 30-17

adding port group 30-8

adding SIP certificate 30-24

adding SIP security profile 30-25

adding SIP server 30-13

adding TFTP server 30-12

AXL server, changing settings 30-7

AXL servers, adding 30-5

AXL servers, deleting 30-7

call loop detection, changing settings 30-5

changing Cisco Unified Communications Manager server settings 30-11

changing phone system trunk settings 30-22

changing PIMG/TIMG settings 30-15

changing port group advanced settings 30-16

changing port settings 30-18

changing SIP certificate 30-25, 30-26

changing SIP server settings 30-14

changing SIP settings 30-16

changing TFTP server settings 30-13

codec, changing preference settings 30-9

deleting 30-2

deleting Cisco Unified Communications Manager servers 30-11

deleting phone system trunk 30-21

deleting PIMG/TIMG units 30-15

deleting port 30-18

deleting SIP certificate 30-24

deleting SIP security profile 30-25

deleting SIP server 30-14

deleting TFTP server 30-12

enabling or disabling normalization 30-16

IPv6 30-26

MWI, disabling the use of the same port for turning on and off 30-4

MWI, synchronizing 30-4

MWIs, changing settings 30-10

phone system, changing settings 30-3

phone system trunk description 30-21

port certificate 30-20

port description 30-17

port group, changing settings 30-9

port group, deleting 30-8

port group description 30-7

root certificate for Connection 30-23

security for ports 30-22

users associated with phone system 30-3

viewing root certificate for Connection 30-23

Internet Explorer, configuring 1-2

internetworking Cisco Unity Connection servers ii-xix

interview handlers

creating 8-1

deleting 8-4

modifying 8-2

overview 4-3

intrasite or intersite links ii-xix

IPv6 30-26

L

language

changing system prompt language 14-8

language settings for call handlers 6-12

language settings for directory handlers 7-3

language settings for interview handlers 8-3

language settings for routing rules 10-3

message subject line format 20-16

LDAP

activating the Cisco DirSync service 42-4

adding configurations and synchronizing data 42-13

changing LDAP directory configurations 42-14

configuring authentication 42-8

converting LDAP phone numbers into Connection extensions (Connection 8.5) 42-5

deleting LDAP directory configurations 42-15

disabling authentication 42-9

enabling synchronization 42-4

task list for configuring 42-2

license files

about using MAC addresses on physical servers 43-2

live record

about 20-5

configuring 20-22

lockout policy 19-1

M

mailboxes, moving 23-5

mailbox size quotas, setting systemwide and mailbox-store limits 24-1

Mailbox Store report, description 41-2

mailbox stores

backing up 23-3

creating 23-4

deleting 23-6

disabling 23-7

maximum size 23-3

maximum size, changing 23-6

message handling when maximum size is exceeded 20-13

moving mailboxes 23-5

multiple 23-1

Maximum Delay for TTS Access Before Timeout 20-11

Media Master, recording greetings and names 18-1

MeetingPlace, creating a calendar integration 35-16

MeetingPlace Express, creating a calendar integration 35-21

message actions, configuring 20-15

message addressing

user settings in Connection conversation 13-7

user settings in Connection Messaging Assistant 13-7

message aging 24-3

message aging alerts

about 24-3, 24-4

configuration procedures 24-6

message attachment

adding 39-1

changing 39-2

deleting 39-2

message locator, phone view 32-1

message notification

setting up, SMS (SMPP) 25-2

user settings in Connection conversation 13-7

user settings in Connection Messaging Assistant 13-7

message playback

user settings in Connection conversation 13-7

user settings in Connection Messaging Assistant 13-7

message recording expiration 24-8

messages

actions, configuring 20-15

aging 24-3

aging alerts 24-3, 24-4

dispatch messages 20-8

expiration 24-8

groupware email messages 20-2

how Connection handles messages that are interrupted by disconnected calls 20-12

how Connection handles messages that cannot be delivered 20-11

how Connection handles messages when mailbox quotas are exceeded 20-13

how Connection handles messages when maximum mailbox store size is exceeded 20-13

how Connection handles messages when system components are unavailable 20-11

interview messages 20-5

live record 20-5

message delivery 20-10

message storage 20-20

migrating from Connection 1.x 3-5

migrating from Connection 1.x using COBRAS (recommended) 3-2

migrating from Unity 3-5

migrating from Unity using COBRAS (recommended) 3-2

notifications 20-3

outside caller voice messages 20-1

receipts 20-4

sensitivity 20-14

shredding files for secure deletes 20-22

subject line format 20-16

system broadcast messages 20-2

types of messages 20-1

user to user voice messages 20-2

Message Traffic report, description 41-2

message waiting indicators, synchronizing for phone system 30-4

messaging overview 20-1

Migrate Messages utility, accessing 3-5

Migrate Users utility, accessing 3-6

migrating data and messages from Unity or Connection 1.x 3-2

modifying

call handlers 6-5

call handler templates 6-2, 6-3, 6-4

call routing rules 10-2

directory handlers 7-2, 9-2

interview handlers 8-2

restriction tables 12-3

schedules 11-2, 34-3

system distribution lists 28-3, 28-5

multiple mailbox stores 23-1

MWIs

changing settings 30-10

disabling the use of the same port for turning on and off 30-4

synchronizing for phone system 30-4

N

names, recording by using Media Master 18-1

networking ii-xix

normalization, enabling or disabling for port group 30-16

notification

setting up, SMS (SMPP) 25-2

user settings in Connection conversation 13-7

user settings in Connection Messaging Assistant 13-7

O

one-key dialing

configuring 6-9

overview 6-9

Opening Greeting

call handler 6-1

call routing rule 10-1

Operator call handler 6-2

Operator user 20-7

Optional Conversation 1

changing message skipping behavior 14-13

overview 13-3

Outcall Billing Detail report, description 41-4

Outcall Billing Summary report, description 41-4

outside caller voice messages 20-1

P

page Help 2-3

partitions

changing default 29-11

creating 29-9

default 29-3

deleting 29-9

finding objects in 29-11

modifying 29-9

overview 29-1

password policy 19-1

PCM codec, selecting for recordings 17-2, 18-5

personal call transfer rules, integration with Exchange contacts 35-2

personal settings

user settings in Connection conversation 13-8

user settings in Connection Messaging Assistant 13-8

Phone Interface Failed Sign-In report, description 41-1

phone language, changing 14-8

phone system

adding AXL servers 30-5

adding integration 30-2

changing AXL server settings 30-7

changing settings 30-3

deleting AXL servers 30-7

deleting integration 30-2

disabling the use of the same port for turning on and off an MWI 30-4

list of users associated with 30-3

synchronizing MWIs 30-4

phone system trunk

changing settings 30-22

deleting 30-21

description 30-21

Phone View 30-4, 32-1

PIMG unit

adding 30-15

changing settings 30-15

deleting 30-15

PIN policy 19-1

plugins

application 3-2

installing 38-1

overview 38-1

Port Activity report, description 41-2

port group

adding 30-8

changing advanced settings 30-16

changing settings 30-9

deleting 30-8

description 30-7

enabling or disabling normalization 30-16

port memory, disabling 30-4

ports

adding 30-17

adding SIP certificate 30-24

adding SIP security profile 30-25

changing settings 30-18

changing SIP certificate 30-25, 30-26

deleting 30-18

deleting SIP certificate 30-24

deleting SIP security profile 30-25

description 30-17

port certificate for Connection 30-20

root certificate for Connection 30-23

security 30-22

viewing root certificate for Connection 30-23

prepended digits for extensions 6-10

private lists

user settings in Connection conversation 13-8

user settings in Connection Messaging Assistant 13-8

prompts

overview 13-2

what you can change 13-2

Q

quotas, message handling when exceeded 20-13

R

recordings

changing the audio format (or codec) for 17-2, 18-5, 20-5

configuring termination warning prompt 20-6

greetings and names 18-1

selecting device 18-2

recording time available, effect of codec on 24-1

relay settings for private and secure messages 21-5

Remote Administration Tools 3-9

reports

archiving data 41-5

configuration parameters 41-4

generating and viewing 41-5

overview 41-1

restriction tables

creating 12-2

default 12-1

Default Fax 12-1

Default Outdial 12-1

Default System Transfer 12-1

Default Transfer 12-1

deleting 12-4

modifying 12-3

overview 4-6

root certificate

saving as file 30-23

viewing 30-23

Route From Next Call Routing Rule action 4-5

RSS Feeds 20-25

S

sag-03-01 3-1

sag-03-02 3-2

sag-03-03 3-2

sag-03-04 3-2

sag-03-05 3-3

sag-03-06 3-3

schedules and holidays

All Hours 11-1, 34-1

creating schedules 11-2, 34-3, 34-4

default 11-1

deleting schedules 11-3, 34-4

designating holidays 11-1, 34-2

Holidays 11-1, 34-1

modifying schedules 11-2, 34-3

overview 4-8

Voice Recognition Update 11-1, 34-1

Weekdays 11-1, 34-1

search spaces

and call handlers 29-7

and call routing rules 29-6

and contacts 29-8

and digital networking 29-8

and directory handlers 29-7

and interview handlers 29-7

and system distribution lists 29-7

and user objects 29-5

and VPIM locations 29-8

changing default 29-11

creating 29-10

default 29-3

deleting 29-10

example configurations 29-3

finding objects in 29-11

modifying 29-10

overview 29-2

secure deletes, shredding message files for 20-22

securing Cisco PCA and IMAP client access to Cisco Unity Connection 26-1

security

adding SIP certificate 30-24

adding SIP security profile 30-25

changing SIP certificate 30-25, 30-26

deleting SIP certificate 30-24

deleting SIP security profile 30-25

description for ports 30-22

policies 19-1

port certificate 30-20

relay settings for private and secure messages 21-5

root certificate for Connection 30-23

viewing root certificate for Connection 30-23

service parameters

configuring for Cisco Unified Serviceability services 36-1

descriptions 36-2

for Cisco Unified Serviceability services 36-1

Session Initiation Protocol (SIP), changing settings 30-16

session timeout setting, Cisco Unity Connection Administration 2-1

setting up

SMS (SMPP) message notifications 25-2

Show Dependency Results 3-6

shredding message files for secure deletes 20-22

sign-in conversation 14-11

sign-in policy 19-1

simulating abbreviated extensions 6-10

SIP

adding SIP certificate 30-24

adding SIP security profile 30-25

changing SIP certificate 30-25, 30-26

deleting SIP certificate 30-24

deleting SIP security profile 30-25

SIP server

adding 30-13

changing settings 30-14

deleting 30-14

SMS (SMPP) message notifications, setting up 25-2

SMTP

messages, overview 21-1

speech to text 22-1

SpeechView

configuring 22-1

SpeechView Activity Report by User, description 41-4

SpeechView Activity Summary Report, description 41-4

SSL certificate, using to secure Cisco PCA and IMAP client access to Cisco Unity Connection 26-1

Subscriber Information Dump. See Connection User Data Dump.

synchronizing MWIs for phone system 30-4

Synch Users Tool, accessing 3-4

System Configuration report, description 41-4

System Directory Handler 7-1, 9-1

system distribution lists

adding alternate names 28-5

adding and removing members 28-4

creating 28-2

default lists 28-1

modifying 28-3, 28-5

overview 28-1

system prompts

changing language 14-8

customizing 13-2

system transfers, setting up 15-1

T

Task Management tool, accessing 3-7

termination warning prompt, configuring 20-6

Text Notifications 20-3

text to speech

about 40-1

configuring access to Exchange 2003 emails 40-6

configuring access to Exchange 2007 emails 40-2

TFTP server

adding 30-12

changing settings 30-13

deleting 30-12

timeouts in Cisco Unity Connection Administration 2-1

TIMG unit

adding 30-15

changing settings 30-15

deleting 30-15

tools, Custom Keypad Mapping 16-1

transcriptions 22-1

Transfer Call Billing report, description 41-3

trunk, phone system

adding 30-21

changing settings 30-22

deleting 30-21

U

Undeliverable Messages distribution list 28-2

UndeliverableMessagesMailbox user 20-7

unidentified caller messages 20-1

Unity, migrating from 3-2

Unity Connection Messaging System user 20-8

Unused Voice Mail Accounts report, description 41-3

user accounts, creating ii-xix

User Lockout report, description 41-3

User Message Activity report, description 41-3

User Phone Sign-In and MWI report, description 41-3

users

list of users associated with phone system 30-3

migrating from Connection 1.x 3-6

migrating from Connection 1.x using COBRAS (recommended) 3-2

migrating from Unity 3-6

migrating from Unity using COBRAS (recommended) 3-2

Operator 20-7

UndeliverableMessagesMailbox 20-7

Unity Connection Messaging System 20-8

user speech recognition conversation 13-4

Users report, description 41-1

user to user voice messages 20-2

user workstations, setting up ii-xix

utilities and tools

Bulk Administration Tool 3-3

Cisco Unified Serviceability 3-8

Cisco Voice Technology Group Subscription Tool 3-8

Connection Administration 3-2

Connection Serviceability 3-6

Disaster Recovery System 3-7

Grammar Statistics 3-4

Import Users 3-4

Migrate Messages 3-5

Migrate Users 3-6

plug-ins 3-2

RTMT 3-8

Synch Users 3-4

Task Management 3-7

V

ViewMail for Microsoft Outlook, integrated messaging example 21-2

voice commands, using 13-4

voice commands, using to call Exchange contacts 35-2

voice messages

delivery 20-10

dispatch messages 20-8

interviews 20-5

live record 20-5

notifications 20-3

outside caller 20-1

receipts 20-4

system broadcast 20-2

user to user 20-2

voice messaging port

adding 30-17

changing settings 30-18

deleting 30-18

voice recognition

allowing users to say their voicemail PINs 14-14

Grammar Statistics tool 3-4

Voice Recognition Update schedule 11-1

voice to text 22-1

VPIM networking ii-xix

W

Wallet Card Wizard 3-11

warning prompt for end of recording, configuring 20-6

Weekdays schedule 11-1