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System Requirements for Cisco Unity Connection in Cisco Unified CMBE Release 8.x

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System Requirements for Cisco Unity Connection in Cisco Unified CMBE Release 8.x

Table Of Contents

System Requirements for Cisco Unity Connection in Cisco Unified CMBE Release 8.x

Hardware Requirements

Supported Optional Hardware

Software Requirements

Software Requirements—Cisco Unity Connection on the Cisco Unified CMBE Server

Software Requirements—Administrator Workstations

Software Requirements—User Workstations

Requirements for the Phone System Integration

Licensing Requirements

Requirements for Using Unified Messaging Features (Connection 8.5 and Later Only)

Unified Messaging Requirements: Synchronizing Connection and Exchange Mailboxes (Single Inbox) (Connection 8.5 and Later Only)

Unified Messaging Requirements: SpeechView Transcriptions (Connection 8.5 and Later Only)

Unified Messaging Requirements: Accessing Exchange Email Messages By Using Text to Speech (Connection 8.5 and Later Only)

Unified Messaging Requirements: Accessing Calendar Information for Meetings (Connection 8.5 and Later Only)

Unified Messaging Requirements: Accessing Exchange Contact Information (Connection 8.5 and Later Only)

Requirements for Using Voice-Recognition Features

Requirements for Using SpeechView Transcriptions (Connection 8.0 Only)

Requirements for Accessing the Connection Web Tools Through the Cisco PCA

Requirements for Accessing Voice Messages by Using the Cisco Unity Connection Web Inbox (Connection 8.5 and Later)

Requirements for Accessing Voice Messages by Using Cisco Unity Connection ViewMail for IBM Lotus Notes

Requirements for Accessing Voice Messages by Using Cisco Unity Connection ViewMail for Microsoft Outlook 8.0(1)

Requirements for Accessing Voice Messages by Using Cisco ViewMail for Microsoft Outlook 8.5 and Later

Requirements for Accessing Connection Voice Messages by Using an IMAP Email Client

Requirements for Accessing Connection Voice Messages by Using Cisco Unified Personal Communicator

Requirements for Accessing Connection Voice Messages by Using Cisco Mobile and Cisco Unified Mobile Communicator

Requirements for Accessing Connection Voice Messages by Using Cisco Unified Messaging with IBM Lotus Sametime

Requirements for Accessing Connection Voice Messages by Using Visual Voicemail

Requirements for Accessing Connection Voice Messages by Using RSS Readers

Requirements for Accessing Exchange Email Messages By Using Text to Speech (Connection 8.0 Only)

Requirements for Accessing Calendar Information for Meetings (Connection 8.0 Only)

Requirements for Accessing Exchange Contact Information (Connection 8.0 Only)

Requirements for Cisco Unity Connection Phone View

Requirements for a Cisco Fax Server Integration

Requirements for Using Single Sign-On Feature (Connection 8.6 and Later Only)

Requirements for VPIM Networking

Requirements for Using a Provisioning Application

Directory Object Limits for Cisco Unity Connection on a Cisco Unified CMBE 8.x Server

Available Languages for Cisco Unity Connection 8.x Components

Numeric and Alphabetic Codes for Supported Languages in Cisco Unity Connection 8.x


System Requirements for Cisco Unity Connection in Cisco Unified CMBE Release 8.x


Revised June 6, 2011 (Originally published February 11, 2010)

This document lists requirements for Cisco Unity Connection in a Cisco Unified Communications Manager Business Edition (CMBE) version 8.x system. It contains the following sections:

Hardware Requirements

Software Requirements

Requirements for the Phone System Integration

Licensing Requirements

Requirements for Using Unified Messaging Features (Connection 8.5 and Later Only)

Requirements for Using Voice-Recognition Features

Requirements for Using SpeechView Transcriptions (Connection 8.0 Only)

Requirements for Accessing the Connection Web Tools Through the Cisco PCA

Requirements for Accessing Voice Messages by Using the Cisco Unity Connection Web Inbox (Connection 8.5 and Later)

Requirements for Accessing Voice Messages by Using Cisco Unity Connection ViewMail for IBM Lotus Notes

Requirements for Accessing Voice Messages by Using Cisco Unity Connection ViewMail for Microsoft Outlook 8.0(1)

Requirements for Accessing Voice Messages by Using Cisco ViewMail for Microsoft Outlook 8.5 and Later

Requirements for Accessing Connection Voice Messages by Using an IMAP Email Client

Requirements for Accessing Connection Voice Messages by Using Cisco Unified Personal Communicator

Requirements for Accessing Connection Voice Messages by Using Cisco Mobile and Cisco Unified Mobile Communicator

Requirements for Accessing Connection Voice Messages by Using Cisco Unified Messaging with IBM Lotus Sametime

Requirements for Accessing Connection Voice Messages by Using Visual Voicemail

Requirements for Accessing Connection Voice Messages by Using RSS Readers

Requirements for Accessing Exchange Email Messages By Using Text to Speech (Connection 8.0 Only)

Requirements for Accessing Calendar Information for Meetings (Connection 8.0 Only)

Requirements for Accessing Exchange Contact Information (Connection 8.0 Only)

Requirements for Cisco Unity Connection Phone View

Requirements for a Cisco Fax Server Integration

Requirements for Using Single Sign-On Feature (Connection 8.6 and Later Only)

Requirements for VPIM Networking

Requirements for Using a Provisioning Application

Directory Object Limits for Cisco Unity Connection on a Cisco Unified CMBE 8.x Server

Available Languages for Cisco Unity Connection 8.x Components

Numeric and Alphabetic Codes for Supported Languages in Cisco Unity Connection 8.x


Note Content that references "Cisco Unified Communications Manager Business Edition" and "Cisco Unified CMBE" applies to both Business Edition versions 8.0 and earlier, and to Business Edition 5000 versions 8.5 and later. The references do not apply to Business Edition 6000; instead, see System Requirements for Cisco Unity Connection Release 8.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/requirements/8xcucsysreqs.html.


Hardware Requirements

A server that meets Cisco Unified Communications Manager Business Edition specifications. See Cisco <Model Number> Unified Communications Manager Business Edition Appliance documents at http://www.cisco.com/en/US/products/hw/voiceapp/ps378/products_data_sheets_list.html.

Supported Optional Hardware

The following optional hardware is supported for use with Cisco Unity Connection in Cisco Unified CMBE 8.x:

HP StorageWorks DAT 72 USB Tape Drive, for backup

HP StorageWorks Ultrium 448 Tape Drive, for backup

Software Requirements

This section contains the following information:

Software Requirements—Cisco Unity Connection on the Cisco Unified CMBE Server

Software Requirements—Administrator Workstations

Software Requirements—User Workstations

Software Requirements—Cisco Unity Connection on the Cisco Unified CMBE Server

Cisco Unity Connection software and any required third-party software are installed by Cisco Unity Connection Setup.

Software Requirements—Administrator Workstations

To access Cisco Unity Connection web applications on the Cisco Unified CMBE server, the operating system and web browser must be compatible with the version of Cisco Unified CMBE that you are installing. Table 1 lists supported operating-system and browser combinations for the Connection web applications.


Note Cisco Unified Communications Manager applications (for example, Cisco Unified CM Administration) may support different browsers.


Table 1 Supported Operating Systems and Browsers on Administrator Workstations for Connection in Cisco Unified CMBE 8.x 

Operating System
on Administrator Workstation
Browser on Administrator Workstation

Microsoft Windows Vista

Microsoft Internet Explorer 8.0 and 7.0

Mozilla Firefox 3.0 and 2.0

Microsoft Windows Server 2003

Microsoft Windows XP

Microsoft Internet Explorer 8.0

Microsoft Internet Explorer 7.0 and 6.0 (plus SP1)

Mozilla Firefox 3.0 and 2.0

Mac OS X 10.4 and later

Mozilla Firefox 3.0 and 2.0

Red Hat Enterprise Linux

Mozilla Firefox 3.0 and 2.0


Table 2 lists software required for correct browser configuration.

Table 2 Software Required for Correct Browser Configuration on Administrator Workstations for Connection in Cisco Unified CMBE 8.x 

Browser
Required Software

Firefox

The following software, depending on the operating system:

With Mac OS X:

Java 2 Platform, Standard Edition (J2SE) Runtime Environment 6 (1.6.x) or later.

Java Embedding Plugin for Mac OS X version 0.9.5 or later.1

With Linux:

ALSA driver version 1.0.9 or later

Java 2 Platform, Standard Edition (J2SE) Runtime Environment 6 (1.6.x) or later.

With Windows, Java 2 Platform, Standard Edition (J2SE) Runtime Environment 6 (1.6.x) or later.

Internet Explorer

Java 2 Platform, Standard Edition (J2SE) Runtime Environment 6 (1.6.x) or later.

1 The Java Embedding Plug-in for Mac OS X is bundled with Firefox versions 1.5.0.1 and later.


Software Requirements—User Workstations

The operating system and Internet browser(s) on user workstations must be compatible with the version of Connection that you are installing, to allow users to access the Connection web tools through the Cisco Personal Communications Assistant. See the Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.html.

If you are using Cisco Unity Connection ViewMail for Microsoft Outlook, the ViewMail version must be compatible with the version of Connection that you are installing. See the Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations.

If you are using Cisco Unity Connection ViewMail for IBM Lotus Notes, the ViewMail version must be compatible with the version of Connection that you are installing. See the Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations.

If you are using an IMAP email application to access Connection voice messages, the email application must be compatible with the version of Connection that you are installing. See the Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations.

Table 3 lists software required for correct browser configuration, depending on the browser(s) installed on the user workstation.

Table 3 Software Required for Correct Browser Configuration on User Workstations for Connection in Cisco Unified CMBE 8.x 

Browser
Required Software

Firefox

The following software, depending on the operating system:

With Mac OS X:

Java 2 Platform, Standard Edition (J2SE) Runtime Environment 6 (1.6.x) or later.

Java Embedding Plug-in for Mac OS X version 0.9.5 or later.1

With Linux:

ALSA driver version 1.0.9 or later

Java 2 Platform, Standard Edition (J2SE) Runtime Environment 6 (1.6.x) or later.

With Windows, Java 2 Platform, Standard Edition (J2SE) Runtime Environment 6 (1.6.x) or later.

Internet Explorer

Java 2 Platform, Standard Edition (J2SE) Runtime Environment 6 (1.6.x) or later.

Safari

Java 2 Platform, Standard Edition (J2SE) Runtime Environment 6 (1.6.x) or later.

1 The Java Embedding Plug-in for Mac OS X is bundled with Firefox versions 1.5.0.1 and later.


Requirements for the Phone System Integration

Cisco Unity Connection supports an SCCP integration with Cisco Unified Communications Manager in Cisco Unified CMBE that is installed on the same platform with Connection. No other phone system integrations are supported.

Licensing Requirements

Added November 16, 2010

Table 4 lists Connection features, indicates whether the features require license tags for which there is a fee, and indicates whether the features are enabled in the default license file (for a demonstration system) that is included on the Connection DVD.

Table 4 Licensing Requirements 

Feature
Paid Cisco Unified CMBE License Tag Required
Enabled in Default (Demo) License File

Synchronization of Connection and Exchange mailboxes (single inbox)

Advanced Voicemail Users

Yes

Calendar information for meetings

Advanced Voicemail Users

Yes

Exchange contact information

Advanced Voicemail Users

Yes

Text to speech

Advanced Voicemail Users

Yes

SpeechView transcriptions

SpeechView User

No

Voice-recognition features

Advanced Voicemail Users

Yes

 

Advanced Voicemail Users

Yes

Clusters

Not supported

Yes

Intrasite/intersite networking

Not supported

Yes

VPIM networking

VPIM Networking

Yes

Languages

None

Yes

Personal call transfer rules

None

Yes

Maximum number of users with Connection mailboxes

LicSubscribersMax

10

Maximum number of users with IMAP or Single Inbox access to voice messages

LicIMAPSubscribersMax

10

Ports

None

2

Maximum recording length

None (limited by system configuration)

30 seconds

TTS sessions

None (depends on the server)

2

Voice-recognition sessions

None (depends on the server)

2

User Interfaces Used to Access Connection Voice Messages

Phone interface (TUI)

None

Yes

Cisco Unity Connection Messaging Inbox (in 8.0)

Advanced Voicemail Users

Yes

Cisco Unity Connection Web Inbox (in 8.5)

Advanced Voicemail Users

Yes

Cisco Unity Connection ViewMail for IBM Lotus Notes

ViewMail for Lotus Notes

No

Cisco Unity Connection ViewMail for Microsoft Outlook 8.0

Advanced Voicemail Users

Yes

Cisco ViewMail for Microsoft Outlook 8.5

Advanced Voicemail Users

Yes

IMAP email client

Advanced Voicemail Users

Yes

Cisco Unified Personal Communicator

Advanced Voicemail Users

Yes

Cisco Mobile and Cisco Unified Mobile Communicator

Advanced Voicemail Users

Yes

Cisco Unified Messaging with IBM Lotus Sametime

Advanced Voicemail Users

Yes

Visual Voicemail

Advanced Voicemail Users

Yes

RSS readers

Advanced Voicemail Users

Yes

Cisco Unity Connection Phone View

Advanced Voicemail Users

Yes


Requirements for Using Unified Messaging Features (Connection 8.5 and Later Only)

Revised December 16, 2010

See the applicable section:

Unified Messaging Requirements: Synchronizing Connection and Exchange Mailboxes (Single Inbox) (Connection 8.5 and Later Only)

Unified Messaging Requirements: SpeechView Transcriptions (Connection 8.5 and Later Only)

Unified Messaging Requirements: Accessing Exchange Email Messages By Using Text to Speech (Connection 8.5 and Later Only)

Unified Messaging Requirements: Accessing Calendar Information for Meetings (Connection 8.5 and Later Only)

Unified Messaging Requirements: Accessing Exchange Contact Information (Connection 8.5 and Later Only)

Unified Messaging Requirements: Synchronizing Connection and Exchange Mailboxes (Single Inbox) (Connection 8.5 and Later Only)

Revised February 22, 2011

Cisco Unity Connection integrated with a supported version of Microsoft Exchange Server:

Exchange Server 2010 with Update Rollup 3 or later (All editions are supported.)

Exchange Server 2010 with Service Pack 1 (All editions are supported.)

Exchange Server 2007 with Service Pack 2 or later (All editions are supported.)

To synchronize Connection and Exchange 2007 mailboxes, you must install Connection 8.5(1) Service Update 1 (SU1), which is available on the Voice and Unified Communications Downloads page at http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240.

In the tree control on the Downloads page, expand Voice and Unified Communications > Unified Communications Applications > Voice Mail and Unified Messaging > Cisco Unity Connection > Cisco Unity Connection Version 8.5. On the Select a Release page, select SU1, and the download buttons appear on the right side of the page.

Exchange Server 2003 with Service Pack 2 (All editions are supported.)

To synchronize Connection and Exchange 2003 mailboxes, you must install Connection 8.5(1) Service Update 1 (SU1). For download instructions, see the previous bullet.

Microsoft Business Productivity Online Suite is not supported.

Exchange servers and Active Directory domain controllers/global catalog servers (DC/GCs) can be installed in any hardware virtualization environment supported by Microsoft. (Cisco does not provide technical support for message-store servers or for DC/GCs.)

The Microsoft Exchange message store can be stored in any storage area network configuration supported by Microsoft. (Cisco does not provide technical support for message-store servers.)

Exchange clusters are supported.

To access Exchange servers in more than one forest, you must create at least one unified messaging service for each forest. Connection supports a maximum of 20 unified messaging services per Connection server.

Depending on the number of voice messaging ports on each Connection server, the path of connectivity must have the following guaranteed bandwidth with no steady-state congestion:

For 50 voice messaging ports on each server—7 Mbps

For 100 voice messaging ports on each server—14 Mbps

For 150 voice messaging ports on each server—21 Mbps

For 200 voice messaging ports on each server—28 Mbps

For 250 voice messaging ports on each server—35 Mbps

The bandwidth numbers above are intended as guidelines to ensure proper operation of mailbox synchronization. Additional conditions such as network congestion, CPU utilization, and message size may contribute to lower throughput than expected. Call-control and call-quality requirements are in addition to the guidelines above and should be calculated by using the bandwidth recommendations in the applicable Cisco Unified Communications SRND at http://www.cisco.com/en/US/solutions/ns340/ns414/ns742/ns818/landing_uc_mgr.html.

The default Connection configuration is sufficient for a maximum of 2000 users and 80 milliseconds of round-trip latency between Connection and Exchange servers. For more than 2000 users and/or more than 80 milliseconds of latency, you can change the default configuration. For more information, see the " Latency" section in the "Single Inbox in Cisco Unity Connection 8.5 and Later" chapter of the Design Guide for Cisco Unity Connection Release 8.x. at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/design/guide/8xcucdgx.html.

Users must have Advanced Voicemail User licenses.

Users must be assigned to a class of service that is enabled for using single inbox.

For each user configured for single inbox, an email client that is configured to access the user's Exchange mailbox. For full single-inbox functionality, we recommend that you use Microsoft Outlook and install Cisco ViewMail for Microsoft Outlook. ViewMail for Outlook is required to:

Review secure Connection voice messages by using Outlook.

Compose, reply to, or forward synchronized voice messages by using Outlook.

Other email clients can be used to access Connection voice messages in Exchange, but users will not have the functionality provided by ViewMail for Outlook.

For information on Connection support for Outlook, see the "Requirements for Accessing Voice Messages by Using Cisco ViewMail for Microsoft Outlook 8.5 and Later" section.

For users who are configured for single inbox and SpeechView transcriptions, the message in Exchange is not updated with the transcribed text. You can configure Connection to send a notification message that contains the transcription.

When message expiration and single inbox are configured, the .wav file is not deleted from the message in Exchange. Voice messages in Connection are still removed from user mailboxes and are replaced with a recording that tells the user "This message is expired."

Unified Messaging Requirements: SpeechView Transcriptions (Connection 8.5 and Later Only)

The SpeechView feature—which provides transcriptions of voice messages—is supported with Cisco Unity Connection version 8.5 and later.

Users must have SpeechView User licenses.

Users must be assigned to a class of service enabled for using SpeechView transcriptions of voice messages.

For Connection 8.0 requirements, see the "Requirements for Using SpeechView Transcriptions (Connection 8.0 Only)" section.

Unified Messaging Requirements: Accessing Exchange Email Messages By Using Text to Speech (Connection 8.5 and Later Only)

Revised February 22, 2010

Cisco Unity Connection integrated with a supported version of Microsoft Exchange Server:

Exchange Server 2010 with Update Rollup 3 or later (All editions are supported.)

Exchange Server 2010 with Service Pack 1 (All editions are supported.)

Exchange Server 2007 with Service Pack 2 or later (All editions are supported.)

Exchange Server 2003 with Service Pack 2 (All editions are supported.)

Microsoft Business Productivity Online Suite is not supported.

Exchange servers and Active Directory domain controllers/global catalog servers (DC/GCs) can be installed in any hardware virtualization environment supported by Microsoft. (Cisco does not provide technical support for message-store servers or for DC/GCs.)

The Microsoft Exchange message store can be stored in any storage area network configuration supported by Microsoft. (Cisco does not provide technical support for message-store servers.)

Exchange clusters are supported.

To access Exchange servers in more than one forest, you must create at least one unified messaging service for each forest. Connection supports a maximum of 20 unified messaging services per Connection server.

Users must have Advanced Voicemail User licenses.

For Connection 8.0 requirements, see the "Requirements for Accessing Exchange Email Messages By Using Text to Speech (Connection 8.0 Only)" section.

Unified Messaging Requirements: Accessing Calendar Information for Meetings (Connection 8.5 and Later Only)

Revised February 22, 2010

Cisco Unity Connection integrated with a supported application for calendar information:

Users must have Advanced Voicemail User licenses.

Cisco Unified MeetingPlace 8.0. Other versions of MeetingPlace are not supported, and Cisco Unified MeetingPlace Express is not supported.

When accessing Exchange calendars, Cisco Unity Connection integrated with a supported version of Microsoft Exchange Server:

Exchange Server 2010 with Update Rollup 3 or later (All editions are supported.)

Exchange Server 2010 with Service Pack 1 (All editions are supported.)

Exchange Server 2007 with Service Pack 2 or later (All editions are supported.)

Exchange Server 2003 with Service Pack 2 (All editions are supported.)

Microsoft Business Productivity Online Suite is not supported.

Exchange servers and Active Directory domain controllers/global catalog servers (DC/GCs) can be installed in any hardware virtualization environment supported by Microsoft. (Cisco does not provide technical support for message-store servers or for DC/GCs.)

The Microsoft Exchange message store can be stored in any storage area network configuration supported by Microsoft. (Cisco does not provide technical support for message-store servers.)

Exchange clusters are supported.

To access Exchange servers in more than one forest, you must create at least one unified messaging service for each forest. Connection supports a maximum of 20 unified messaging services per Connection server.

For Connection 8.0 requirements, see the "Requirements for Accessing Calendar Information for Meetings (Connection 8.0 Only)" section.

Unified Messaging Requirements: Accessing Exchange Contact Information (Connection 8.5 and Later Only)

Revised February 22, 2010

Exchange contacts can be imported into Cisco Unity Connection, allowing users to place outgoing calls by using voice commands and to create personal call transfer rules based on the contact information.

Users must have Advanced Voicemail User licenses.

Cisco Unity Connection integrated with a supported version of Microsoft Exchange Server:

Exchange Server 2010 with Update Rollup 3 or later (All editions are supported.)

Exchange Server 2010 with Service Pack 1 (All editions are supported.)

Exchange Server 2007 with Service Pack 2 or later (All editions are supported.)

Exchange Server 2003 with Service Pack 2 (All editions are supported.)

Microsoft Business Productivity Online Suite is not supported.

Exchange servers and Active Directory domain controllers/global catalog servers (DC/GCs) can be installed in any hardware virtualization environment supported by Microsoft. (Cisco does not provide technical support for message-store servers or for DC/GCs.)

The Microsoft Exchange message store can be stored in any storage area network configuration supported by Microsoft. (Cisco does not provide technical support for message-store servers.)

Exchange clusters are supported.

To access Exchange servers in more than one forest, you must create at least one unified messaging service for each forest. Connection supports a maximum of 20 unified messaging services per Connection server.

For Connection 8.0 requirements, see the "Requirements for Accessing Exchange Contact Information (Connection 8.0 Only)" section.

Requirements for Using Voice-Recognition Features

Users must have Advanced Voicemail User licenses.

Users must be assigned to a class of service enabled for using voice recognition.

Phone systems must be configured to send calls to Connection in any of the supported audio codecs except G729a. The G.729a audio codec is not supported with the voice-recognition features.

Requirements for Using SpeechView Transcriptions (Connection 8.0 Only)

The SpeechView feature—which provides transcriptions of voice messages—is supported with Cisco Unity Connection version 8.0(2) and later.

Users must have SpeechView User licenses.

Users must be assigned to a class of service enabled for using SpeechView transcriptions of voice messages.

For Connection 8.5 requirements, see the "Unified Messaging Requirements: SpeechView Transcriptions (Connection 8.5 and Later Only)" section.

Requirements for Accessing the Connection Web Tools Through the Cisco PCA

Messaging Assistant web tool

Users must be assigned to a class of service enabled for using the Messaging Assistant.

A supported operating system and web browser(s) on user workstations. See Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.html.

Messaging Inbox web tool (Connection 8.0 Only)

Users must be assigned to a class of service enabled for using the Messaging Inbox and RSS feeds.

A supported operating system and web browser(s) on user workstations. See Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.html.

Personal Call Transfer Rules web tool

Cisco Unity Connection must be integrated with a supported version of the Cisco Unified Communications Manager phone system. (Cisco Unified Communications Manager Express is not supported.)

Users must be assigned to a class of service enabled for using the Personal Call Transfer Rules web tool.

A supported operating system and web browser(s) on user workstations. See Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.html.

Requirements for Accessing Voice Messages by Using the Cisco Unity Connection Web Inbox (Connection 8.5 and Later)

Revised December 20, 2010

Users must have Inbox User licenses.

Users must be assigned to a class of service enabled for using the Web Inbox and RSS feeds.

Adobe Flash Player version 10 or later on user workstations.

QuickTime version 7 or later on user workstations.

A supported operating system and web browser(s) on user workstations. See Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.html.

Requirements for Accessing Voice Messages by Using Cisco Unity Connection ViewMail for IBM Lotus Notes

A ViewMail for Lotus Notes license installed on the Cisco Unity Connection server. (Without the license on the server, ViewMail for Notes installed on user workstations provides all features and functionality for 30 days in demo mode, and then stops.)

Users must be assigned to a class of service that is enabled for accessing voice messages by using an IMAP client.

Users must have email accounts in Notes configured to access Connection voice messages.

A ViewMail for Notes version supported for use with the Notes version and operating system on user workstations. See Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.html.

For workstation and other software-related requirements, and for installation and upgrade information, see Release Notes for Cisco Unity Connection ViewMail for IBM Lotus Notes at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.

Requirements for Accessing Voice Messages by Using Cisco Unity Connection ViewMail for Microsoft Outlook 8.0(1)

Revised November 16, 2010

Users must have Advanced Voicemail User licenses.

Users must be assigned to a class of service that is enabled for accessing voice messages by using an IMAP client.

Users must have email accounts in Outlook configured to access Connection voice messages.

A ViewMail for Outlook version supported for use with the Outlook version and operating system on user workstations. See Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.html.

For workstation and other software-related requirements, and for installation and upgrade information, see Release Notes for Cisco Unity Connection ViewMail for Microsoft Outlook Release 8.0(1) at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/vmo/release/notes/801cucvmorn.html.

Requirements for Accessing Voice Messages by Using Cisco ViewMail for Microsoft Outlook 8.5 and Later

Revised February 10, 2011

Users must have Advanced Voicemail User licenses.

IMAP users only: Users must be assigned to a class of service that is enabled for accessing voice messages by using an IMAP client.

IMAP users only: Users must have email accounts in Outlook configured to access Connection voice messages.

Single-inbox users only: Users must have Exchange email accounts in Outlook pointing to their Exchange mailboxes.

Cisco Unity users only: Users must have email accounts in Outlook configured to access Cisco Unity voice messages.

A ViewMail for Outlook version supported for use with the Outlook version and operating system on user workstations. See Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.html.

For workstation and other software-related requirements, and for installation and upgrade information, see Release Notes for Cisco ViewMail for Microsoft Outlook at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.

Requirements for Accessing Connection Voice Messages by Using an IMAP Email Client

Users must have Advanced Voicemail User licenses.

Users must be assigned to a class of service that is enabled for accessing voice messages by using an IMAP client.

A supported IMAP email client on user workstations. See Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.html.

Sound card, speakers, and media player on user workstations.

Requirements for Accessing Connection Voice Messages by Using Cisco Unified Personal Communicator

Users must have Advanced Voicemail User licenses.

Users must be assigned to a class of service that is enabled for accessing voice messages by using a unified client.

A supported version of Cisco Unified Personal Communicator on user workstations. See Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.html.

For workstation, system, and other software-related requirements, see the applicable Release Notes for Cisco Unified Personal Communicator at http://www.cisco.com/en/US/products/ps6844/prod_release_notes_list.html.

Cisco Unified Personal Communicator 8.x and 7.x support secure messaging with Cisco Unity Connection 8.x.

Cisco Unified Personal Communicator versions 8.0 and later support IMAP IDLE.

Requirements for Accessing Connection Voice Messages by Using Cisco Mobile and Cisco Unified Mobile Communicator

Users must have Advanced Voicemail User licenses.

Users must be assigned to a class of service that is enabled for accessing voice messages by using an IMAP client.

For a list of the mobile phones that Cisco Unified Mobile Communicator supports, see the applicable release notes at http://cisco.com/en/US/products/ps7270/prod_release_notes_list.html.


Note Cisco Unified Mobility Advantage does not support IMAP IDLE. As a result, each active instance of Cisco Mobile or Cisco Unified Mobile Communicator that is accessing Connection voice messages counts as four simultaneous connections. For information on the maximum number of connections supported on specific Connection servers, see the Cisco Unity Connection 8.x Supported Platforms List at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/supported_platforms/8xcucspl.html.


Requirements for Accessing Connection Voice Messages by Using Cisco Unified Messaging with IBM Lotus Sametime

Users must have Advanced Voicemail User licenses.

Users must be assigned to a class of service that is enabled for accessing voice messages by using an IMAP client.

A Cisco Unified Messaging with Lotus Sametime version supported for use with the operating system on user workstations. See Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations at http:/ /www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.html.

Sound card, speakers, and media player.

For workstation and other software-related requirements, and for installation and upgrade information, see the applicable Release Notes for Cisco Unified Messaging with IBM Lotus Sametime at http://www.cisco.com/en/US/products/ps9830/prod_release_notes_list.html.

Cisco Unified Messaging with Lotus Sametime 8.x and 7.x support secure messaging with Cisco Unity Connection 8.x.


Note Cisco Unified Messaging with Lotus Sametime 8.x and 7.x support IMAP IDLE. However, Cisco Unified Messaging with Lotus Sametime version 1.2(3) does not support IMAP IDLE. As a result, each active instance of Cisco Unified Messaging with Lotus Sametime that is accessing Connection voice messages counts as four simultaneous connections. For information on the maximum number of connections supported on specific Connection servers, see the Cisco Unity Connection 8.x Supported Platforms List at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/supported_platforms/8xcucspl.html.


Requirements for Accessing Connection Voice Messages by Using Visual Voicemail

Revised May 3, 2010

Users must have Advanced Voicemail User licenses.

A supported Cisco Unified IP Phone model. (See the "Cisco Unified IP Phone Requirements" section under "System Requirements" in the Release Notes for Visual Voicemail.)

For server and phone firmware requirements, and other information about using Visual Voicemail, see the applicable Release Notes for Visual Voicemail at http://www.cisco.com/en/US/products/ps9829/prod_release_notes_list.html.

Requirements for Accessing Connection Voice Messages by Using RSS Readers

Users must have Advanced Voicemail User licenses.

Users must be assigned to a class of service enabled for using the Messaging Inbox and RSS feeds.

Sound card, speakers, and media player on user workstations.

Requirements for Accessing Exchange Email Messages By Using Text to Speech (Connection 8.0 Only)

Users must have Advanced Voicemail User licenses.

Cisco Unity Connection integrated with a supported version of Microsoft Exchange Server:

Exchange Server 2007 (All editions are supported.)

Exchange Server 2003 with Service Pack 1 or later (All editions are supported.)

Exchange server(s) in a supported Windows domain configuration. Table 5 lists the supported configurations.

Table 5 Supported Exchange and Windows Domain Configurations 

Exchange Configuration
Supported Windows Domain Configurations

One server running
Exchange Server 2007

Exchange server is a Windows Server 2003 domain controller/global catalog server.

Exchange server is a Windows Server 2003 member server.

One server running
Exchange Server 2003

Exchange server is a Windows Server 2003 domain controller/global catalog server.

Exchange server is a Windows Server 2003 member server.


The Cisco Unity Connection server and the Exchange server(s) must be located in the same local-area network.

For Connection 8.5 requirements, see the "Unified Messaging Requirements: Accessing Exchange Email Messages By Using Text to Speech (Connection 8.5 and Later Only)" section.

Requirements for Accessing Calendar Information for Meetings (Connection 8.0 Only)

Revised July 7, 2010

Cisco Unity Connection integrated with a supported application for calendar information:

Users must have Advanced Voicemail User licenses.

Cisco Unified MeetingPlace 8.0 and 7.0

Cisco Unified MeetingPlace Express 2.0

Microsoft Exchange Server 2003 with Service Pack 1 or later (All editions are supported.)

For Connection 8.5 requirements, see the "Unified Messaging Requirements: Accessing Calendar Information for Meetings (Connection 8.5 and Later Only)" section.

Requirements for Accessing Exchange Contact Information (Connection 8.0 Only)

Exchange contacts can be imported into Cisco Unity Connection, allowing users to place outgoing calls by using voice commands and to create personal call transfer rules based on the contact information.

Users must have Advanced Voicemail User licenses.

Cisco Unity Connection integrated with a supported version of Microsoft Exchange Server is required:

Exchange Server 2007 (All editions are supported.)

Exchange Server 2003 with Service Pack 1 or later (All editions are supported.)

For Connection 8.5 requirements, see the "Unified Messaging Requirements: Accessing Exchange Contact Information (Connection 8.5 and Later Only)" section.

Requirements for Cisco Unity Connection Phone View

Users must have Advanced Voicemail User licenses.

A supported Cisco Unified IP Phone model—with the supported Cisco Unified Communications Manager version firmware installed—is required. The following IP Phone models are supported: 7941G, 7941G-GE, 7961G, 7961G-GE, 7970G, and 7971G-GE.

Requirements for a Cisco Fax Server Integration

Revised June 6, 2011

Users must have Advanced Voicemail User licenses.

Cisco Fax Server version 9.x (available from Cisco until May 2011)

Sagemcom Xmedius Fax SP version 6.5.5.

Requirements for Using Single Sign-On Feature (Connection 8.6 and Later Only)

Added June 6, 2011

In case of a cluster, Cisco Unity Connection is required on each cluster of a server.

The single sign-on feature requires the following third-party applications:

Microsoft Windows Server 2003 with SP1/SP2 or Microsoft Windows Server 2008 with SP2 for deploying Active Directory.

Microsoft Active Directory server (any version).

ForgeRock Open Access Manager (OpenAM) version 9.0.

Apache Tomcat 7.0.0

The single sign-on feature uses Active Directory and OpenAM in combination to provide single sign-on access to client applications.

These third party products must meet the following configuration requirements:

Active Directory must be deployed in a Windows domain-based network configuration, not only as an LDAP server.

The OpenAM server must be accessible by name on the network to all client systems, Connection server, and the Active Directory server.

The OpenAM server can be installed on Microsoft Windows 2003 server or RedHat Enterprise Linux (RHEL) server.

The Active Directory (Domain Controller) server, Windows clients, Cisco Unity Connection, and

OpenAM must be in the same domain.

DNS must be enabled in the domain.

The clocks of all the entities participating in single sign-on must be synchronized

See the third-party product documentation for more information about those products.

Single sign-on allows the end users to log in once and gain access to use the following Cisco Unity Connection applications without signing on again:

Cisco Personal Communications Assistant

Web Inbox

Cisco Unity Connection Administration

Cisco Unity Connection Serviceability

To use single sign on for a browser-based client application, you must configure the web browser. The following web browsers are supported:

Internet Explorer 6.x and later versions

Mozilla Firefox 3.x and later versions

Requirements for VPIM Networking

Cisco Unity Connection in Cisco Unified CMBE 8.x supports Voice Profile for Internet Mail (VPIM) version 2, which allows the exchange of voice and text messages with other messaging systems.

VPIM Networking can be used to provide message networking between Connection in Cisco Unified CMBE 8.x and the following messaging systems:

Users must have VPIM Networking licenses.

Cisco Unity Connection 8.x, 7.x, and 2.x.

Cisco Unity Connection in Cisco Unified Communications Manager Business Edition 8.x, 7.x, and 6.x.

Cisco Unity 8.x, 7.x, 5.x, and 4.x.

Cisco Unity Express 3.2(1) and later.

Cisco Unified Messaging Gateway 1.0(2) and later.

Third-party voice messaging systems that support the VPIM version 2 protocol, as defined in Internet RFC 3801.

For information on using VPIM in Connection in Cisco Unified CMBE, see the "VPIM Networking in Cisco Unity Connection 8.x" chapter of the Networking Guide for Cisco Unity Connection at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/administration/guide/8xcucsagx.html.

Requirements for Using a Provisioning Application

A supported provisioning application:

Unimax Second Nature version 6.8 B0 and later.

Any technical support or troubleshooting required on the provisioning software must be obtained from the manufacturer. Cisco is responsible for providing technical support only on the Connection application.

Directory Object Limits for Cisco Unity Connection on a Cisco Unified CMBE 8.x Server

Revised December 11, 2010

Table 6 lists the maximum numbers of certain objects that can be created on a Cisco Unified CMBE server. For these objects, the limits apply regardless of the platform overlay in use by the server.

Limits for other objects that depend on the platform overlay are listed in the Cisco Unity Connection 8.x Supported Platforms List at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/supported_platforms/8xcucspl.html.

Table 6 Directory Object Limits for Cisco Unity Connection on a Cisco Unified CMBE 8x Server 

Directory Object
Connection
Version 8.0 Limit
Connection Version 8.5 Limit

Classes of service

3,000

3,000

Call handlers

2,500

2,500

Call routing rules

1,200

1,200

Mailbox stores

5

5

Search spaces

200

200

Partitions

200

200

User-defined contacts

2,500

2,500

VPIM locations

10

50


Available Languages for Cisco Unity Connection 8.x Components

Revised November 16, 2010

Note Languages are not licensed, and Connection 8.x does not enforce a limit on the number of languages you can install and use. However, the more languages you install, the less hard-disk space is available for storing voice messages. In the Cisco Unity Connection 8.x Supported Platforms List (http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/supported_platforms/8xcucspl.html), information on the number of minutes of storage available on each server assumes that you have installed no more than five languages.


This section lists the languages in which Connection components are available.

Cisco Personal Communications Assistant (PCA)

Arabic-Saudi Arabia, Catalan, Chinese-Hong Kong, Chinese-PRC, Chinese-Taiwan, Czech, Danish, Dutch-Netherlands, English-United States, Finnish, French-Canada, French-France, German, Greek, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese-Brazil, Portuguese-Europe, Russian, Spanish-Latin America, Spanish-Spain, Swedish, Turkish

Cisco Personal Communications Assistant (PCA) Help

Arabic-Saudi Arabia, Chinese-PRC, Chinese-Taiwan, Czech, Danish, Dutch-Netherlands, English-United States, French-Canada, French-France, German, Hungarian, Italian, Japanese, Korean, Polish, Portuguese-Brazil, Russian, Spanish-Latin America, Spanish-Spain, Swedish, Turkish

Cisco Unity Connection Administration

English-United States, Japanese

Cisco Unity Connection Administration Help

English-United States

Cisco Unity Connection ViewMail for IBM Lotus Notes

Arabic-Saudi Arabia, Chinese-PRC, Chinese-Taiwan, Czech, Danish, Dutch-Netherlands, English-United States, French-Canada, French-France, German, Hungarian, Italian, Japanese, Korean, Polish, Portuguese-Brazil, Portuguese-Europe, Russian, Spanish-Latin America, Spanish-Spain, Swedish, Turkish

Cisco Unity Connection ViewMail for IBM Lotus Notes Help

Arabic-Saudi Arabia, Chinese-PRC, Chinese-Taiwan, Czech, Danish, Dutch-Netherlands, English-United States, French-Canada, French-France, German, Hungarian, Italian, Japanese, Korean, Polish, Portuguese-Brazil, Russian, Spanish-Latin America, Spanish-Spain, Swedish, Turkish

Cisco ViewMail for Microsoft Outlook 8.5

Arabic-Saudi Arabia, Catalan, Chinese-Hong Kong, Chinese-PRC, Chinese-Taiwan, Czech, Danish, Dutch-Netherlands, Finnish, French-Canada, French-France, German, Greek, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese-Brazil, Portuguese-Europe, Russian, Spanish-Latin America, Spanish-Spain, Swedish, Turkish

Cisco Unity Connection ViewMail for Microsoft Outlook 8.0

Arabic-Saudi Arabia, Chinese-PRC, Chinese-Taiwan, Czech, Danish, Dutch-Netherlands, English-United States, French-Canada, French-France, German, Hungarian, Italian, Japanese, Korean, Polish, Portuguese-Brazil, Portuguese-Europe, Russian, Spanish-Latin America, Spanish-Spain, Swedish, Turkish

Cisco Unity Connection ViewMail for Microsoft Outlook 8.0 Help

Arabic-Saudi Arabia, Chinese-PRC, Chinese-Taiwan, Czech, Danish, Dutch-Netherlands, English-United States, French-Canada, French-France, German, Hungarian, Italian, Japanese, Korean, Polish, Portuguese-Brazil, Russian, Spanish-Latin America, Spanish-Spain, Swedish, Turkish

Cisco Unity Connection Web Inbox (in Connection 8.5)

Catalan, Chinese-Hong Kong, Chinese-PRC, Chinese-Taiwan, Czech, Danish, Dutch-Netherlands, English-United States, Finnish, French-Canada, French-France, German, Greek, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese-Brazil, Portuguese-Europe, Russian, Spanish-Latin America, Spanish-Spain, Swedish, Turkish

System prompts

Arabic-Saudi Arabia, Catalan, Chinese-Hong Kong, Chinese-PRC, Chinese-Taiwan, Czech, Danish, Dutch-Netherlands, English-Australia, English-United Kingdom, English-United States, English TTY/TDD-United States, Finnish, French-Canada, French-France, German, Greek, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese-Brazil, Portuguese-Europe, Russian, Spanish-Latin America, Spanish-Spain, Swedish, Turkish

Text-to-speech engine

Arabic-Saudi Arabia, Chinese-PRC, Catalan, Chinese-Hong Kong, Chinese-Taiwan, Czech, Danish, Dutch-Netherlands, English-Australia, English-United States, English-United Kingdom, Finnish, French-Canada, French-France, German, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese-Brazil, Portuguese-Europe, Russian, Spanish-Latin America, Spanish-Spain, Swedish, Turkish

Transcription service for Cisco SpeechView

English-Australia, English-United States, English-United Kingdom, French-Canada, French-France, German, Italian, Portuguese-Brazil, Spanish-Latin America, Spanish-Spain

Voice-recognition engine

English-United States

Product documentation for administrators/installers

English-United States, Japanese

Product documentation for end users

Chinese-PRC, Chinese-Taiwan, Danish, Dutch-Netherlands, English-United States, French-France, German, Italian, Japanese, Korean, Portuguese-Brazil, Russian, Spanish-Latin America, Spanish-Spain, Swedish

Translated versions of the five Cisco Unity Connection user guides are available at http://www.cisco.com/en/US/products/ps6509/tsd_products_support_translated_end_user_guides_list.html.

Numeric and Alphabetic Codes for Supported Languages in Cisco Unity Connection 8.x

Revised November 16, 2010

Use the numeric codes in Table 7 when you are using the Bulk Administration Tool and a CSV file to create or update users. Enter the applicable four- or five-digit numeric code in the Language column for each user. For more information, see the "Using the Cisco Unity Connection 8.x Bulk Administration Tool" appendix of the User Moves, Adds, and Changes Guide for Cisco Unity Connection at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/user_mac/guide/8xcucmacx.html.

Use the alphabetic codes to interpret language-related log entries and error codes.

Table 7 Codes for Languages Supported in Cisco Unity Connection 

Language
Numeric Code
Alphabetic Code

Arabic-Saudi Arabia

1025

ARA

Catalan

1027

CAT

Chinese-Hong Kong

3076

ZHH

Chinese-PRC

2052

CHS

Chinese-Taiwan

1028

CHT

Czech

1029

CSY

Danish

1030

DAN

Dutch-Netherlands

1043

NLD

English-Australia

3081

ENA

English-United Kingdom

2057

ENG

English-United States

1033

ENU

English TTY/TDD-United States

33801

ENX

Finnish

1035

FIN

French-Canada

3084

FRC

French-France

1036

FRA

German

1031

DEU

Greek

1032

ELL

Hebrew

1037

HEB

Hungarian

1038

HUN

Italian

1040

ITA

Japanese

1041

JPN

Korean

1042

KOR

Norwegian

1044

NOR

Polish

1045

PLK

Portuguese-Brazil

1046

PTB

Portuguese-Europe

2070

PTG

Russian

1049

RUS

Spanish-Latin America

9226

ESO

Spanish-Spain

1034

ESP

Swedish

1053

SVE

Turkish

1055

TRK