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Release Notes for Cisco Unity Connection Releases 8.6(1) and 8.6(1a)

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Release Notes for Cisco Unity Connection Release 8.6(1) and 8.6(1a)

Table Of Contents

Release Notes for Cisco Unity Connection Release 8.6(1) and 8.6(1a)

Contents

System Requirements

For Cisco Unity Connection

For Cisco Unity Connection in Cisco Unified CMBE

Compatibility Information

Determining the Software Version

Cisco Unity Connection Application

Cisco Personal Communications Assistant Application

Cisco Unified Communications Operating System

Related Documentation

For Cisco Unity Connection

For Cisco Unified Communications Manager Business Edition

New and Changed Requirements and Support—Release 8.6(1)

Cisco Unity Connection 8.6(1a)

Cisco Unity Connection ViewMail for IBM Lotus Notes 8.5(1) Is Supported for Use With Cisco Unity Connection 8.6

Command-Line Interface Commands

Hardware Support

Phone System Integrations

For Cisco Unity Connection

For Cisco Unity Connection in Cisco Unified CMBE

Preloaded MCS 7835 Hardware Is Not Available With 8.6(1)

Significant Changes to Connection Upgrade Process Result in New Requirements

Software Qualified for Use with Cisco Unity Connection on User Workstations

Support for E.164 Formatted Phone Numbers

Utility Updates on the Cisco Unity Tools Website

Virtualization Enhancements

New Functionality—Release 8.6(1)

Single Sign-On Feature Support with Cisco Unity Connection 8.6 and Later

Support for Microsoft BPOS Dedicated Environments

Support for SpeechView Fully Automated (Standard)

Cisco Unity Connection Conversation Enhancements

Additional Options Available for Footer Information That Gets Played After a Message

Offering Outside Callers the Option to Mark Messages as Private

Offering Users the Option to Remove Prior Introductions When Forwarding the Original Message

Option to Automatically Advance to Next Message After Playing the After Message Menu

Prompting Users to Record Introductions When Forwarding Messages

Warning Users Replying to All That Number of Recipients Exceeds Maximum

Changed Functionality—Release 8.6(1)

Cisco Security Agent Has Been Replaced with Security-Enhanced Linux

Installation and Upgrade Information

Information for Cisco Unified Communications Manager Business Edition Customers

Installing Cisco Unity Connection for the First Time on a Physical Server

Installing Cisco Unity Connection for the First Time on a Virtual Machine

Downloading a VMware OVA Template for a Connection 8.6 Virtual Machine

Cisco Unity Connection 8.6(1)—Restricted and Unrestricted Versions

Supported Cisco Unity Connection Upgrades

How Restricted and Unrestricted Versions Affect Upgrades

Upgrading to Cisco Unity Connection 8.6

Installation and Upgrade Notes

Installing Additional Cisco Unity Connection Languages

Reverting a Server to the Cisco Unity Connection Version on the Inactive Partition

Migration Information

Limitations and Restrictions

In a Connection Cluster, Changed License Data on One Server Does Not Replicate to Other Server

Limits on a Cisco Unity Connection Default License File

Media Master Cannot Open WAV Files Saved on a Workstation in G.729a Format

Replacing Disks in a RAID

Secure Messaging Limitations Regarding ViewMail

Caveats

Open Caveats—Connection Release 8.6(1), and Connection in Cisco Unified CMBE Release 8.6(1)

Related Caveats—Cisco Unified Communications Manager 8.6(1) Components That Are Used by Connection 8.6(1)

Troubleshooting Information

Obtaining Documentation and Submitting a Service Request

Cisco Product Security Overview


Release Notes for Cisco Unity Connection Release 8.6(1) and 8.6(1a)


Revised 02 April, 2012 (Originally published 9 June, 2011)

These release notes contain information on downloading software, new and changed support, new and changed functionality, limitations and restrictions, caveats, and documentation updates for Cisco Unity Connection Release 8.6(1) and 8.6(1a) and for Connection in Cisco Unified Communications Manager Business Edition (CMBE) Release 8.6(1) and 8.6(1a).


Note Cisco Unity Connection is a Linux-based solution. It is available in two configurations—Cisco Unity Connection, and Cisco Unified Communications Manager Business Edition, in which Connection is preloaded on the same platform with Cisco Unified Communications Manager. These release notes contain information for both configurations.


********************************************************************************************************************************************************

Cisco Unity Connection 8.6(1a) contains fixes and changes to the operating system and/or Cisco Unified Communications Manager 8.6(1) application components, including components shared by Connection and Cisco Unified CM.

Note the following information:

Throughout this document, references to 8.6(1) also apply to 8.6(1a), unless otherwise noted.

Anything documented as compatible with Connection 8.6(1)—for example, versions and tools, and other Cisco products—are equally compatible with 8.6(1a).

For more information, see the "Cisco Unity Connection 8.6(1a)" section.

********************************************************************************************************************************************************


Note Items in release notes may be added, or revised to correct or clarify information after the initial publication date (the date the software was released). When an item has been changed, the phrase "Added <date>" or "Revised <date>" is included in the text of an item.


Contents

System Requirements

Related Documentation

New and Changed Requirements and Support—Release 8.6(1)

New Functionality—Release 8.6(1)

Changed Functionality—Release 8.6(1)

Installation and Upgrade Information

Migration Information

Limitations and Restrictions

Caveats

Troubleshooting Information

Obtaining Documentation and Submitting a Service Request

Cisco Product Security Overview

System Requirements

For Cisco Unity Connection

System Requirements for Cisco Unity Connection Release 8.x contains the most current Connection requirements. The document is available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/requirements/8xcucsysreqs.html.

For Cisco Unity Connection in Cisco Unified CMBE

System Requirements for Cisco Unity Connection in Cisco Unified CMBE Release 8.x contains the most current Connection requirements. The document is available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/requirements/8xcucmbesysreqs.html.

Compatibility Information

The following documents list the most current version combinations qualified for use with Cisco Unity Connection, and with Connection in Cisco Unified CMBE (where applicable):

Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations

SCCP Compatibility Matrix: Cisco Unity Connection, Cisco Unified Communications Manager, and Cisco Unified Communications Manager Express

SIP Trunk Compatibility Matrix: Cisco Unity Connection, Cisco Unified Communications Manager, and Cisco Unified Communications Manager Express

The documents are available on Cisco.com at http://www.cisco.com/en/US/products/ps6509/products_device_support_tables_list.html.

Determining the Software Version

This section contains procedures for determining the version in use for the following software:

Cisco Unity Connection Application

Cisco Personal Communications Assistant Application

Cisco Unified Communications Operating System

Cisco Unity Connection Application

This section contains two procedures. Use the applicable procedure, depending on whether you want to use Connection Administration or a command-line interface session to determine the version.

To Determine the Version of the Connection Application by Using Cisco Unity Connection Administration


Step 1 In Cisco Unity Connection Administration, in the upper-right corner below the Navigation list, select About.

The Connection version is displayed below "Cisco Unity Connection Administration."


To Determine the Version of the Connection Application by Using the Command-Line Interface


Step 1 Start a command-line interface (CLI) session. (For more information, see the Cisco Unified Communications Operating System Administration Help.)

Step 2 Run the show cuc version command.


Cisco Personal Communications Assistant Application

To Determine the Version of the Cisco Personal Communications Assistant (PCA) Application


Step 1 Sign in to the Cisco PCA.

Step 2 On the Cisco PCA Home page, select About in the upper right corner. (The link is available on every Cisco PCA page.)

Step 3 The Cisco Unity Connection version is displayed. The Cisco PCA version is the same as the Connection version.


Cisco Unified Communications Operating System

This section contains two procedures. Use the applicable procedure, depending on whether you want to use Cisco Unified Operating System Administration or a command-line interface session to determine the version.

To Determine the Version of the Cisco Unified Communications Operating System by Using Cisco Unified Operating System Administration


Step 1 In Cisco Unified Operating System Administration, the System Version is displayed below "Cisco Unified Operating System Administration" in the blue banner on the page that appears after you sign in.


To Determine the Version of the Cisco Unified Communications Operating System by Using the Command-Line Interface


Step 1 Start a command-line interface (CLI) session. (For more information, see Cisco Unified Operating System Administration Help.)

Step 2 Run the show version active command.


Related Documentation

For Cisco Unity Connection

For descriptions and URLs of Cisco Unity Connection documentation on Cisco.com, see the Documentation Guide for Cisco Unity Connection Release 8.x. The document is shipped with Connection and is available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/roadmap/8xcucdg.html.

For Cisco Unified Communications Manager Business Edition


Note Content in these release notes that references "Cisco Unified Communications Manager Business Edition" and "Cisco Unified CMBE" applies to Business Edition 5000 version 8.6. The references do not apply to Business Edition 3000.


For descriptions and URLs of Cisco Unified Communications Manager Business Edition documentation on Cisco.com, see the Cisco Unified Communications Manager Business Edition Documentation Guide. The document is shipped with Cisco Unified CMBE and is available at http://www.cisco.com/en/US/products/ps7273/products_documentation_roadmaps_list.html.


Note The documentation links on Cisco.com for some Cisco Unity Connection in Cisco Unified CMBE 8.x versions go to documents that are labeled for Cisco Unity Connection Release 8.x. Despite the version label, content in those documents applies to both Connection configurations.


New and Changed Requirements and Support—Release 8.6(1)

This section contains information about new and changed requirements and support in the 8.6(1) release time frame only.

(For information on new and changed requirements and support in earlier versions of Cisco Unity Connection, see the applicable release notes at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html. Release notes for all versions of Cisco Unified Communications Manager Business Edition are available at http://www.cisco.com/en/US/products/ps7273/prod_release_notes_list.html.)

Cisco Unity Connection 8.6(1a)

Revised June 22, 2011

Cisco Unity Connection 8.6(1a) contains fixes and changes to the operating system and/or Cisco Unified Communications Manager 8.6(1) application components, including components shared by Connection and Cisco Unified CM.

The shipping DVD and the DVD image available on the Cisco Unity Connection 8.6 Software Download page on Cisco.com have been updated with release 8.6(1a).

For related information, see the following sections in these release notes:

"Supported Cisco Unity Connection Upgrades" section

"Related Caveats—Cisco Unified Communications Manager 8.6(1) Components That Are Used by Connection 8.6(1)" section

Cisco Unity Connection ViewMail for IBM Lotus Notes 8.5(1) Is Supported for Use With Cisco Unity Connection 8.6

Cisco Unity Connection ViewMail for IBM Lotus Notes 8.5(1) is supported for use with Cisco Unity Connection 8.6.

See the following documentation for additional information:

For installation and configuration information, see the Release Notes for Cisco Unity Connection ViewMail for IBM Lotus Notes Release 8.5(1) at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/vmn/release/notes/851cucvmnrn.html.

For end-user information, see the User Guide for Accessing Cisco Unity Connection Voice Messages in an Email Application (Release 8.x) at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/user/guide/email/8xcucugemailx.html.

Command-Line Interface Commands

The following command-line interface commands have been added/updated:

util os secure [status | enforce | permissive]

util create report [security]

For more information, see CLI Help.

Hardware Support

Note the following considerations about support for Cisco Unity Connection servers.

Some servers that were supported for earlier versions of Connection are no longer supported. For information on:

Whether your server is supported for use with Connection 8.6, see the Cisco Unity Connection 8.x Supported Platforms List at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/supported_platforms/8xcucspl.html.

Replacing unsupported servers while upgrading to Connection 8.6(1), see the applicable upgrade chapter in the Reconfiguration and Upgrade Guide for Cisco Unity Connection Release 8.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/upgrade/guide/8xcucrugx.html.

If you are upgrading from earlier versions of Cisco Unity Connection and you want to reuse the current server, for some servers you must replace hard disks. In addition, for some configurations, you must add memory.

If you are upgrading an existing Connection server to version 8.6, see the Cisco Unity Connection 8.x Supported Platforms List at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/supported_platforms/8xcucspl.html to determine whether your server requires replacement hard disks or additional memory.

For information on replacing the hard disks or adding memory, see the applicable chapter in the Reconfiguration and Upgrade Guide for Cisco Unity Connection Release 8.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/upgrade/guide/8xcucrugx.html.

Some new servers have been released since Connection 8.0 was released. For information on the new servers, see the Cisco Unity Connection 8.x Supported Platforms List at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/supported_platforms/8xcucspl.html.

Phone System Integrations

For Cisco Unity Connection

For supported versions of Cisco Unified CM and Cisco Unified CM Express, see the applicable document, depending on the integration type:

SCCP Compatibility Matrix: Cisco Unity Connection, Cisco Unified Communications Manager, and Cisco Unified Communications Manager Express at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucsccpmtx.html.

SIP Trunk Compatibility Matrix: Cisco Unity Connection, Cisco Unified Communications Manager, and Cisco Unified Communications Manager Express at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucsiptrunkmtx.html.

For information on other supported phone system integrations, see the applicable Cisco Unity Connection integration guides at http://www.cisco.com/en/US/products/ps6509/products_installation_and_configuration_guides_list.html.

For Cisco Unity Connection in Cisco Unified CMBE

Cisco Unified Communications Manager 8.6 has been qualified for use with Cisco Unified CMBE. It is installed on the same platform with Cisco Unity Connection.

Preloaded MCS 7835 Hardware Is Not Available With 8.6(1)

Cisco Unity Connection 8.6(1) and later will not be available in a preloaded format on the MCS 7835 servers. Therefore, no MCS 7835-I3-K9-Uxxx servers will be available for this version of software. Only the MCS7825I5-K9-UCC3 and the MCS 7845-I3-K9-UCC3 SKU are available for the preloaded 7825-I5 and 7845-I3 servers.

Cisco Unity Connection 8.6(1) software can still run on the MCS 7835 I2 and I3 series servers, however, those servers will need the following:

6 GB of RAM

2 disks of minimum 146 GB drives

You will have the following options:

If upgrading from Connection 8.5 running on a MCS 7835 server, you will need to upgrade the memory on the server to 6GB before upgrading the software.

If you need a MCS 7835, you can buy the MCS 7835-I3-K9-UCC2 server, which comes preloaded with Cisco Unity Connection 8.5. Add 2 GB RAM to the server (MEM-7835-I3-2GB=), and upgrade the software to Cisco Unity Connection 8.6.

Significant Changes to Connection Upgrade Process Result in New Requirements

The upgrade process from earlier versions of Connection to version 8.6 is significantly different from previous upgrades.

In addition, the following requirements have been added:

You must download and install a Cisco Options Package before you upgrade to Connection 8.6.

You must attach a 128-GB USB drive to the Connection server if you are upgrading a Cisco MCS 7825-H3 server, the equivalent HP DL320G5, or a Cisco MCS 7828-H3 server (for Cisco Unified Communications Manager Business Edition). This is because the upgrade converts these servers from hardware RAID to software RAID, and the hard disks are reformatted. The USB drive is required so Connection data and voice messages are not lost during the upgrade.


Caution The upgrade process has changed significantly from earlier versions of Connection. To successfully upgrade to Connection 8.6, you must refer to the applicable upgrade chapter in the Reconfiguration and Upgrade Guide for Cisco Unity Connection Release 8.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/upgrade/guide/8xcucrugx.html.

Software Qualified for Use with Cisco Unity Connection on User Workstations

For the most current version combinations of software qualified for use on user workstations, see Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.html.

Support for E.164 Formatted Phone Numbers

For international calling, Cisco Unity Connection 8.6 supports the E.164 phone numbers, that is, phone numbers can use the "+" character to represent the international dialing access code needed to reach a destination from different countries.


Note The extension of an End User Account (User with a Voice Mailbox), cannot be in the E.164 format. The "+" character is not supported for this field.


For example, +1 408 526 4000 is the international notation for Cisco's main corporate office in the United States. To call this number, an enterprise telephony user from France typically would have to dial 0 00 1 408 526 4000, whereas a caller from the United Kingdom would have to dial 9 00 1 408 526 4000. In each case, "+" must be replaced with the appropriate off-net access code (as required by the enterprise telephony system) and international access code (as required by the PSTN carrier).


Note Unlike in Cisco Unified CM, no escape character ("\") needs to be added in front of "+" character in the phone number field.


For international calling, Cisco Unity Connection 8.6 supports the E.164 phone in the following fields:

Transfer extensions for the end users

Notification device phone numbers for the end user

Personal contact phone numbers for the end user

System contact phone numbers for the Connection system

Personal call transfer rule phone numbers Connection system

Restriction patterns for the Connection system

Message Waiting Indicator extensions for the Connection System

Alternate extensions for the end user

Note that for the Alternate Extension learning feature to work with the E.164 formatted numbers, the following restriction tables need to be updated:

User-Defined and Automatically-Added Alternate Extensions

Default Outdial


Note The following points need to be considered while using the E.164 phone numbers:

If you are importing users from LDAP with E.164 formatted Primary phone number, use the Regular Expressions supported to setup a translation pattern. For more information, see the "Converting Phone Numbers into Extensions (Cisco Unity Connection 8.5 and Later Only)" section of the System Administration Guide for Cisco Unity Connection Release 8.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/administration/guide/8xcucsag306.html.

If you are importing users from Cisco Unified CM (with E.164 formatted extensions) through AXL integration, you need to export the E.164 extensions from Cisco Unified CM into a CSV file and perform the necessary translations on the Alternate Extensions, in Excel for example, prior to using the Bulk Administration Tool (BAT) to import them into Connection. For more details on using the Cisco Unity Connection 8.x Bulk Administration Tool (BAT), see the "Using the Cisco Unity Connection 8.x Bulk Administration Tool (BAT)" section of the User Moves, Adds, and Changes Guide for Cisco Unity Connection Release 8.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/user_mac/guide/8xcucmacappa.html.

Utility Updates on the Cisco Unity Tools Website

Updates to utilities on the Cisco Unity Tools website are frequently posted between Cisco Unity Connection releases. The updates commonly do not apply to a specific release, so we do not list the tools that have been updated since the last version of Connection. However, you can sign up to be notified when the utilities posted on the Cisco Unity Tools website are updated. Go to http://www.ciscounitytools.com, and select Sign Up Here.

Virtualization Enhancements

Cisco Unity Connection 8.0(3) and later can be installed on the VMware vSphere versions - ESXi4.0 and ESXi4.1. See http://docwiki.cisco.com/wiki/Unified_Communications_VMware_Requirements#ESXi_Support_for_Messaging_and_Presence_Applications for more information.

When deployed with the ESXi4.1, Cisco Unity Connection will support the VMware Boot from SAN functionality. See http://docwiki.cisco.com/wiki/Unified_Communications_VMware_Requirements#ESXi_Support_for_Messaging_and_Presence_Applications for more information.

Unity Connection 8.0(2) and later can be run on specification based hardware from Cisco, HP and IBM. However, some restrictions are applied. See http://docwiki.cisco.com/wiki/Specification-Based_Hardware_Support for more information.

The support for the Input/Output devices on the servers that are running Connection as a virtual appliance has been enhanced to include FCoE and Cisco Converged Network adapters. See http://docwiki.cisco.com/wiki/Specification-Based_Hardware_Support#IO_Devices for more information.

Unity Connection 8.0(2) and later now support FC, FCOE, iSCSI, and NFS SAN environments with some restrictions. See http://docwiki.cisco.com/wiki/Shared_Storage_Considerations for more information.

New Functionality—Release 8.6(1)

For information on new functionality in earlier versions of Cisco Unity Connection, see the applicable release notes at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html. Release notes for all versions of Cisco Unified Communications Manager Business Edition are available at http://www.cisco.com/en/US/products/ps7273/prod_release_notes_list.html.)

Note that the Cisco Unity Tools website may offer scripts and applications that were not included in Cisco Unity Connection 8.6(1). Some offerings may not be supported by Cisco TAC. See http://www.ciscounitytools.com for information.

Single Sign-On Feature Support with Cisco Unity Connection 8.6 and Later

Cisco Unity Connection 8.6 and later versions support the single sign-on feature that allows end users to log in once and gain access to use the following Cisco Unity Connection applications without signing on again:

Cisco Personal Communications Assistant

Web Inbox

Cisco Unity Connection Administration

Cisco Unity Connection Serviceability

To enable the single sign-on feature in Connection, you use the utils sso enable CLI command. For more information on the utils sso <option> CLI commands, see the applicable Command Line Interface Reference Guide for Cisco Unified Communications Solutions at http://www.cisco.com/en/US/products/ps6509/prod_maintenance_guides_list.html.

The complete set of instructions to configure Connection and OpenAM server for single sign-on are given in the Cisco white paper, A complete guide for installation, configuration and integration of Open Access Manager 9.0 with CUCM 8.5, 8.6 /CUC 8.6 and Active Directory for SSO at http://www.cisco.com/en/US/partner/products/sw/voicesw/ps556/prod_white_papers_list.html.

Support for Microsoft BPOS Dedicated Environments

In Cisco Unity Connection 8.6 and later, you can configure Connection to synchronize voice messages in Connection user's mailbox with the user's Exchange mailbox configured on Microsoft 's Business Productivity Online Suite (BPOS Dedicated) environments. This support is provided only on the BPOS Dedicated environments not on the BPOS Standard environments.


Note For BPOS Dedicated support, Connection must be running 8.5(1) SU1 or later.


For more information on Connection's integration with Microsoft BPOS Dedicated environments, see the "Cisco Unity Connection 8.x Overview" chapter of the Design Guide for Cisco Unity Connection Release 8.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/design/guide/8xcucdgx.html.

Support for SpeechView Fully Automated (Standard)

You can read the voicemail with Cisco SpeechView. Now, this solution is fully automated and does not require any human assistance in converting speech to text and delivering the text version of the voice message to your email inbox so that you can take immediate action.

Cisco SpeechView fully automated solution keeps the original audio version of each transcribed voice message available to you anywhere at anytime. Cisco SpeechView:

Sends a text version of the voice message within minutes after caller has left it in your Unity Connection voice mailbox

Does not require you to learn any commands or take special action to receive speech-to-text versions of your voice messages

For more information on SpeechView Fully Automated (Standard), see the "Cisco Unity Connection 8.x Overview" chapter of the Design Guide for Cisco Unity Connection Release 8.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/design/guide/8xcucdgx.html.

Cisco Unity Connection Conversation Enhancements

The following sections contain information on new behavior related to the Cisco Unity Connection conversation in which you might be interested:

Additional Options Available for Footer Information That Gets Played After a Message

Offering Outside Callers the Option to Mark Messages as Private

Offering Users the Option to Remove Prior Introductions When Forwarding the Original Message

Option to Automatically Advance to Next Message After Playing the After Message Menu

Prompting Users to Record Introductions When Forwarding Messages

Warning Users Replying to All That Number of Recipients Exceeds Maximum

Additional Options Available for Footer Information That Gets Played After a Message

Cisco Unity Connection provides additional options to play in the footer information after a message. The footer information now includes the sender information, extension or ANI, and the message number, in addition to the time the message was sent and message duration. Connection can play all, none, or a combination of the available footer information after playing a message.

To configure the footer information after message playback, select the applicable options in the After Playing Each Message, Play settings on the Playback Message Settings page. The options can be configured for a user template or an individual user, or by using the Bulk Edit utility in Cisco Unity Connection Administration.

Offering Outside Callers the Option to Mark Messages as Private

Cisco Unity Connection provides three sensitivity options for messages left by outside callers. With the Mark Normal option, all messages left by outside callers are marked Normal. With the Mark Private option, all outside-caller messages are marked Private. With the Ask Callers option, Connection asks outside callers whether to mark their messages Private.

You set message sensitivity for outside-caller messages on the applicable Message Settings page for a user template or an individual user, or by using the Bulk Edit utility in Cisco Unity Connection Administration. The Message Sensitivity options also are available on the applicable Message Settings page for a call handler template or individual call handler.

The default setting is Mark Normal.

Offering Users the Option to Remove Prior Introductions When Forwarding the Original Message

When users receive a voice message that has been forwarded one or more times and that contains one or more recorded introductions, they can choose to have those prior introductions removed when forwarding the original message. Users can still add their own voice introductions after choosing to remove prior voice introductions. However, the content of the original voice message cannot be removed or altered.

You enable this feature by assigning a key to the Forward Original Message action on the Message Header, Message Body, Message Footer, or After Message Action tabs in the Custom Keypad Mapping tool in Cisco Unity Connection Administration. By default, no keys are assigned to this action. To forward a message and retain all prior voice introductions, users use the key assigned to the Forward Message action. However, this feature is automatically enabled for voice-recognition users by saying, "Forward the original message."

Prior introductions can be removed if attempted only for voice messages. The removal of prior introductions may not succeed for messages sent to or from sites that are networked, such as using VPIM. In addition, prior introductions can be removed only for touchtone and voice-recognition conversation users, and Visual Voicemail users.

Option to Automatically Advance to Next Message After Playing the After Message Menu

You can set Cisco Unity Connection to automatically move to the next message in the message stack without requiring user to perform any action in the After Message menu options. When this setting is enabled and invoked, Connection still uses the Wait for First Touchtone or Voice Command setting on the Phone Menu page to follow how long to wait before playing the next message. In addition, the Times to Repeat Menu When User Does Not Respond setting on the Phone Menu page for menu retries does not apply.

Note that if a user is in the new message stack, the messages are marked as saved when automatic advanced is invoked. Messages are marked as-is in the other message stacks.

To set automatic advance, check the Automatically Advance to the Next Message check box in the After Playing the After Message Menu option on the Playback Message Settings page. The option can be checked for a user template or an individual user, or by using the Bulk Edit utility in Connection Administration. The Automatically Advance to the Next Message setting can be enabled for touchtone and voice-recognition conversation users.

By default, the Automatically Advance to the Next Message check box is unchecked.

Prompting Users to Record Introductions When Forwarding Messages

You can set whether Cisco Unity Connection prompts users to record introductions when they forward messages. By default, Connection prompts users to record introductions when they forward messages.

To disable the default settings, navigate to the System Settings > Advanced > Conversations page in Cisco Unity Connection Administration and uncheck the Prompt User to Record an Introduction When Forwarding Messages check box. Users may choose to record an introduction later, before sending the message.

The prompt to record introductions when forwarding messages applies to both, for touchtone and voice-recognition conversation users.

Warning Users Replying to All That Number of Recipients Exceeds Maximum

When a message is sent to multiple recipients and/or distribution lists, recipients have the option to reply-all. You can configure Cisco Unity Connection to warn users when the number of recipients exceeds the number specified or there is a distribution list present.

By default, when a user replies to all recipients of a message, Connection does not indicate to the user how large the recipient list is. To set the maximum number of recipients, enter a number in the Maximum Number of Recipients Before Reply-All Warning text box on the System Settings > Advanced > Conversations page in Cisco Unity Connection Administration. The settings for reply-all recipients of a message can be configured for touchtone and voice-recognition conversation users.

Changed Functionality—Release 8.6(1)

This section contains information about changed functionality in the 8.6(1) release time frame only.

(For information on changed functionality in earlier versions of Cisco Unity Connection, see the applicable release notes at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html. Release notes for all versions of Cisco Unified Communications Manager Business Edition are available at http://www.cisco.com/en/US/products/ps7273/prod_release_notes_list.html.)

Note that the Cisco Unity Tools website may offer scripts and applications that were not included in Cisco Unity Connection 8.6(1). Some offerings may not be supported by Cisco TAC. See http://www.ciscounitytools.com for information.

Cisco Security Agent Has Been Replaced with Security-Enhanced Linux

In previous Connection releases, Cisco Security Agent was installed on the Connection server to secure communication with other servers and with clients. With Connection 8.6, Cisco Security Agent has been replaced with Security-Enhanced Linux (SELinux).

The SELinux access-control security policies have been configured specifically for Connection. For example, the same TCP and UDP ports that must be opened in a firewall to allow inbound and outbound communication are also opened in SELinux. For a list of these ports, see the "IP Communications Required by Cisco Unity Connection 8.x" chapter of the Security Guide for Cisco Unity Connection Release 8.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/security/guide/8xcucsecx.html.


Note You cannot change the SELinux security policies.


You can disable SELinux policy enforcement by using the utils os secure CLI command if necessary, for example, for troubleshooting. However, by disabling SELinux, you are subjecting the Connection server to unauthorized access.

For more information on the utils os secure CLI command, see the applicable Command Line Interface Reference Guide for Cisco Unified Communications Solutions at http://www.cisco.com/en/US/products/ps6509/prod_maintenance_guides_list.html.

Installation and Upgrade Information

Information for Cisco Unified Communications Manager Business Edition Customers

Installing Cisco Unity Connection for the First Time on a Physical Server

Installing Cisco Unity Connection for the First Time on a Virtual Machine

Cisco Unity Connection 8.6(1)—Restricted and Unrestricted Versions

Supported Cisco Unity Connection Upgrades

How Restricted and Unrestricted Versions Affect Upgrades

Upgrading to Cisco Unity Connection 8.6

Installation and Upgrade Notes

Information for Cisco Unified Communications Manager Business Edition Customers

For instructions on installing a new Cisco Unified CMBE server, see Overview of Mandatory Tasks for Setting Up a Cisco Unified Communications Manager Business Edition 8.x Server at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/cucmbe_task_list/8xcucmbetask.html and the Installing Cisco Unified Communications Manager Business Edition 5000 Release 8.6(1) guide at http://www.cisco.com/en/US/docs/voice_ip_comm/cucmbe/install/8_6_1/install/cmins861.html, at http://www.cisco.com/en/US/products/ps7273/prod_installation_guides_list.html.

For instructions on upgrading a Cisco Unified CMBE server, see the "Software Upgrades" chapter of the applicable version of the Cisco Unified Communications Operating System Administration Guide at http://www.cisco.com/en/US/products/ps7273/prod_maintenance_guides_list.html.


Caution If you are upgrading from Cisco Unified CMBE version 6.x or 7.x or 8.x and any languages other than U.S. English (ENU) are currently installed and in use on the 6.x or 7.x or 8.x server, you must install the Connection 8.6 versions of the same languages after the Cisco Unified CMBE upgrade. Otherwise, the Connection conversation will not function properly for users who are configured to use non-ENU languages. For information on downloading and installing languages, see the "Downloading Connection 8.x Language Files" and "Installing Connection 8.x Language Files" sections in the "Adding or Removing Cisco Unity Connection 8.x Languages" chapter of the Reconfiguration and Upgrade Guide at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/upgrade/guide/8xcucrugx.html.

There is no supported migration path from Connection to Cisco Unified Communications Manager Business Edition (CMBE). If you want to migrate from Connection to Cisco Unified CMBE, you must reinstall all software, and recreate all system and user data.

Installing Cisco Unity Connection for the First Time on a Physical Server


Caution With restricted and unrestricted versions of Connection software available, order a DVD carefully. Upgrading a restricted version to an unrestricted version is supported, but future upgrades are then limited to unrestricted versions. Upgrading an unrestricted version to a restricted version is not supported. (See also the "Cisco Unity Connection 8.6(1)—Restricted and Unrestricted Versions" section.)

You must use the Cisco Unity Connection DVD to install a new version 8.6(1a) or later physical server.

For instructions on installing a new Connection physical server, see the Installation Guide for Cisco Unity Connection Release 8.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/installation/guide/8xcucigx.html.

Installing Cisco Unity Connection for the First Time on a Virtual Machine


Caution With restricted and unrestricted versions of Connection software available, order a DVD carefully. Upgrading a restricted version to an unrestricted version is supported, but future upgrades are then limited to unrestricted versions. Upgrading an unrestricted version to a restricted version is not supported. (See also the "Cisco Unity Connection 8.6(1)—Restricted and Unrestricted Versions" section.)

For virtualization requirements, see the "Requirements for Installing Cisco Unity Connection on a Virtual Machine" section of the System Requirements for Cisco Unity Connection Release 8.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/requirements/8xcucsysreqs.html.

For instructions on installing Connection on a new virtual machine, see the Installation Guide for Cisco Unity Connection Release 8.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/installation/guide/8xcucigx.html.

For instructions on migrating from an existing Connection physical server to a new virtual machine, see the "Migrating from a Cisco Unity Connection Physical Server to a Connection 8.x Virtual Machine" chapter of the Reconfiguration and Upgrade Guide for Cisco Unity Connection Release 8.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/upgrade/guide/8xcucrugx.html.

You can either manually configure the virtual machine for Connection, or you can download and deploy a VMware OVA template, which automatically configures the virtual machine for Connection. To download the template, see the next section, "Downloading a VMware OVA Template for a Connection 8.6 Virtual Machine." The installation and migration documentation tells you when to deploy the template.


Note Virtualization is not supported for use with Cisco Unified Communications Manager Business Edition.


Downloading a VMware OVA Template for a Connection 8.6 Virtual Machine

Revised 02 April, 2012

A VMware OVA template is not required to configure VMware for Connection, but templates are provided to simplify the process of configuring VMware for Connection. If you want to deploy the VMware OVA template for Connection, do the following procedure to download the applicable file.

To Download a VMware OVA Template for a Connection 8.6 Virtual Machine


Step 1 Sign in to a computer with a high-speed Internet connection, and go to the Voice and Unified Communications Downloads page at http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240.


Note To access the software download page, you must be signed in to Cisco.com as a registered user.


Step 2 In the tree control on the Downloads page, expand Products>Voice and Unified Communications>IP Telephony>Unified Messaging>Cisco Unity Connection, and select Cisco Unity Connection Virtualization.

Step 3 On the Select a Release page, select OVA, and the download links appear on the right side of the page.

Step 4 Confirm that the computer you are using has sufficient hard-disk space for the downloaded files. (The download file sizes appear below the download links.)

Step 5 Select the applicable link:

CUC_500_user_v<version>_vmv7.ova

For up to 500 Connection users.

Configures one virtual CPU, 4 GB RAM, and one 160-GB virtual disk with the file system aligned at 64KB blocks.

CUC_1000_user_v<version>_vmv7.ova

For up to 1,000 Connection users.

Configures one virtual CPU, 4 GB RAM, and one 160-GB virtual disk with the file system aligned at 64KB blocks.

CUC_5000_user_v<version>_vmv7.ova

For up to 5,000 Connection users.

Configures two virtual CPUs, 6 GB RAM, and one 200-GB virtual disk with the file system aligned at 64KB blocks.

CUC_10000_user_v<version>_vmv7.ova

For up to 10,000 Connection users.

Configures four virtual CPUs, 6 GB RAM, and two 146-GB virtual disks with the file system aligned at 64 KB blocks.

Comes in 3 variations: 146 GB, 300 GB, and 500 GB. In 300 GB and 500 GB variations, the datastore where the Connection virtual machine will reside must be formatted with a VMware VMFS block size of 2 GM or more. A block size of 1 MB limits the maximum virtual hard disk size to 256 GB. A block size of 2 MB allows 512 GB virtual disks.

CUC_20000_user_300GB_v1.0_vmv7.ova

CUC_20000_user_500GB_v1.0_vmv7.ova

For up to 20,000 Connection users.

Configures sever virtual CPUs, 8 GB RAM, and either two 300-GB virtual disks or two 500-GB virtual disks with the file system aligned at 64KB blocks.

Requires VMware vSphere Enterprise Plus.


Step 6 For the downloaded file, use a checksum generator to confirm that the MD5 checksum matches the checksum that is listed on Cisco.com. If the values do not match, the downloaded file is damaged.


Caution Do not attempt to use a damaged file to install software or the results will be unpredictable. If the MD5 values do not match, download the file again until the value for the downloaded file matches the value listed on Cisco.com.

Free checksum tools are available on the Internet, for example, the Microsoft File Checksum Integrity Verifier utility. The utility is described in Microsoft Knowledge Base article 841290, Availability and Description of the File Checksum Integrity Verifier Utility. The KB article also includes a link for downloading the utility.


Cisco Unity Connection 8.6(1)—Restricted and Unrestricted Versions

This release provides two versions of the Connection software—restricted and unrestricted—that address import requirements for some countries related to encryption of user data and affects the following functionality:

Functionality
Restricted
Version of Connection
Unrestricted
Version of Connection

SSL for IMAP connections used to access voice messages

Enabled

Disabled

Secure SCCP, SIPS, and SRTP for call signaling and media

Enabled

Disabled

File replication in a Connection cluster

Uses 128-bit encryption

Uses 40-bit encryption

Communications among networked Connection servers or clusters

Uses SMIME

Uses unencrypted
MIME


In the unrestricted version, if the disabled settings listed above are changed manually, Connection ignores the changes.

For the restricted version, "Restricted Installation" is included in the DVD label. For the unrestricted version, "Unrestricted Installation" is included in the DVD label and "UNRST" is included in the download filename.

The two-version change was introduced with Connection version 7.1(5a), but it was not included in the 8.0(x) releases. Versions 7.1(5) and earlier were equivalent to what is now referred to as the restricted version.


Caution With restricted and unrestricted versions of Connection software available, download software or order a DVD carefully choose the software carefully. Upgrading a restricted version to an unrestricted version is supported, but future upgrades are then limited to unrestricted versions. Upgrading an unrestricted version to a restricted version is not supported.

For related information, see the following sections in these release notes:

"Supported Cisco Unity Connection Upgrades" section

"How Restricted and Unrestricted Versions Affect Upgrades" section

Supported Cisco Unity Connection Upgrades


Caution With restricted and unrestricted versions of Connection software available, download software or order a DVD carefully. Upgrading a restricted version to an unrestricted version is supported, but future upgrades are then limited to unrestricted versions. Upgrading an unrestricted version to a restricted version is not supported. See also the "How Restricted and Unrestricted Versions Affect Upgrades" section.

For information on whether you can upgrade directly to Connection 8.6(1x), see the "Supported Cisco Unified Communications Manager Upgrades" section of the Cisco Unified Communications Manager Software Compatibility Matrix at http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr.html.

You refer to the full version number of Cisco Unified CM that is currently installed on the active partition to determine upgrade support. The version can be viewed by running the CLI command show version active.

Full version numbers include the build number (for example, 8.5.1.10000-43); the software versions listed on the download pages on Cisco.com are abbreviated version numbers (for example, 8.6(1) ). In the tables of the "Supported Cisco Unified Communications Manager Upgrades" section of the compatibility matrix, full version numbers are listed in the System Version row.


Note Abbreviated version numbers for Connection and Cisco Unified CM are identical except that Connection 2.x versions correspond with Cisco Unified CM 6.x versions.


Do not refer to version numbers in any of the administration user interfaces because those versions apply to the interfaces themselves, not to the version of the product software installed on the active partition.

If you cannot upgrade directly from your current version to Connection 8.6(1x):

1. Find an intermediate version that is supported both for an upgrade from your current version and for an upgrade to 8.6(1).

2. Upgrade to the intermediate version. See the applicable Reconfiguration and Upgrade Guide for Cisco Unity Connection at http://www.cisco.com/en/US/products/ps6509/prod_installation_guides_list.html.

3. Upgrade to Connection 8.6(1x). See the following section, "Upgrading to Cisco Unity Connection 8.6."

How Restricted and Unrestricted Versions Affect Upgrades

With the Connection 7.1(5a) release, Cisco began providing two versions of the Connection software—restricted and unrestricted—to address import requirements for some countries related to encryption of user data. The two-version change continues with releases 7.1(5b) and later, and with Connection 8.5(1) and later; it was not included in 8.0(x) releases.

Note the following considerations about upgrading to Connection 8.6(1):

If you are upgrading from the restricted version of Connection 7.1(5a or b), upgrade to the restricted version of Connection 8.6(1).

If you are upgrading from the unrestricted version of Connection 7.1(5a or b), you can upgrade only to the unrestricted version of Connection 8.6(1).

If you are upgrading from any other version of Connection supported for upgrades, upgrade to the restricted version of Connection 8.6(1). You are upgrading from a version that is equivalent to what is now called the restricted version.

For more information on restricted and unrestricted versions, see the "Cisco Unity Connection 8.6(1)—Restricted and Unrestricted Versions" section.

Upgrading to Cisco Unity Connection 8.6

To upgrade Connection from a local DVD, you can do either of the following:

Use a DVD shipped from Cisco.

Download a signed .iso file from Cisco.com, and burn a disc image of the downloaded software. Burning a disc image extracts the files from the .iso file that you downloaded and writes them to a DVD.

To upgrade Connection from a network location, you must download a signed .iso file from Cisco.com, and copy the .iso file to an FTP or SFTP server. Connection does not allow you to upgrade from a network location by copying either the contents of a DVD shipped from Cisco or the extracted contents of a downloaded .iso file to an FTP or SFTP server. This helps prevent someone from attempting to upgrade by using software that has been tampered with.

For instructions on downloading software that can be used to upgrade a Connection 8.x, 7.x, or 2.x server to version 8.6, see the "Downloading Software for an Upgrade to Cisco Unity Connection 8.6 Revised 02 April, 2012" section.


Caution With restricted and unrestricted versions of Connection software available, download software or order a DVD carefully. Upgrading a restricted version to an unrestricted version is supported, but future upgrades are then limited to unrestricted versions. Upgrading an unrestricted version to a restricted version is not supported. See also the "How Restricted and Unrestricted Versions Affect Upgrades" section.

For instructions on upgrading:

A Connection 8.x server to version 8.6, see the "Upgrading Cisco Unity Connection 7.x through 8.5 to the Shipping 8.6 Version" chapter of the Reconfiguration and Upgrade Guide for Cisco Unity Connection at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/upgrade/guide/8xcucrugx.html.

A Connection 7.x server to version 8.6, see the "Upgrading Cisco Unity Connection 7.x through 8.5 to the Shipping 8.6 Version" chapter of the Reconfiguration and Upgrade Guide for Cisco Unity Connection at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/upgrade/guide/8xcucrugx.html.

A Connection 2.x server to version 8.6, see the "Upgrading Cisco Unity Connection 2.x to the Shipping 8.6 Version" chapter of the Reconfiguration and Upgrade Guide for Cisco Unity Connection at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/upgrade/guide/8xcucrugx.html.

Downloading Software for an Upgrade to Cisco Unity Connection 8.6 Revised 02 April, 2012

Note The upgrade files can be used to upgrade Cisco Unity Connection, Cisco Unified Communications Manager, and Cisco Unified Communications Manager Business Edition. The files can be downloaded from the Connection or Cisco Unified CM downloads page.


The upgrade application posted on Cisco.com can be used only to upgrade to Cisco Unity Connection 8.6. It cannot be used to install a new Connection 8.6 server.

For information on whether you can upgrade directly from your current version to Connection 8.6 or must upgrade to an interim version first, see the "Supported Cisco Unity Connection Upgrades" section.

To Download Software for an Upgrade to Cisco Unity Connection 8.6


Step 1 Log on to a computer with a high-speed Internet connection, and go to the Voice and Unified Communications Downloads page at http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240.


Note To access the software download page, you must be signed on to Cisco.com as a registered user.


Step 2 In the tree control on the Downloads page, expand Products>Voice and Unified Communications>IP Telephony>Unified Messaging>Cisco Unity Connection, and select Cisco Unity Connection Version 8.6.

Step 3 On the Select a Software Type page, select Unified Communications Manager /CallManager/Cisco Unity Connection Utilities-COP-Files to download the ciscocm.refresh_upgrade.cop (Cisco Option Package) file. The .cop file patches the current version of Connection, which is required before you can upgrade to Connection 8.6(1).

Step 4 Use a checksum generator to confirm that the MD5 checksum matches the checksum that is listed on Cisco.com. If the values do not match, the downloaded file is damaged.


Caution Do not attempt to use a damaged file to install software, or the results will be unpredictable. If the MD5 values do not match, download the file again until the value for the downloaded file matches the value listed on Cisco.com.

Free checksum tools are available on the Internet, or example, the Microsoft File Checksum Integrity Verifier utility. The utility is described in Microsoft Knowledge Base article 841290, Availability and Description of the File Checksum Integrity Verifier Utility. The KB article also includes a link for downloading the utility.

Step 5 On the Select a Software Type page, select Cisco Unified Communications Manager/Cisco Unity Connection Updates.

Step 6 On the Select a Release page, select 8.6(1a), and the download buttons appear on the right side of the page.


Caution With restricted and unrestricted versions of Connection software now available, download software carefully. Upgrading a restricted version to an unrestricted version is supported, but future upgrades are then limited to unrestricted versions. Upgrading an unrestricted version to a restricted version is not supported. For more information about restricted and unrestricted versions of Connection software, see the "Cisco Unity Connection 8.6(1)—Restricted and Unrestricted Versions" section of the Release Notes for Cisco Unity Connection Release at 8.6(1) at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/release/notes/861cucrn.html

Step 7 Confirm that the computer you are using has sufficient hard-disk space for the downloaded files. (The download descriptions include file sizes.)

Step 8 Select the applicable download, then follow the on-screen prompts to complete the download, making note of the MD5 value.

Restricted version

UCSInstall_UCOS_8.6.1.20000-1.sgn.iso

Unrestricted version

UCSInstall_UCOS_UNRST_8.6.1.20000-1.sgn.iso


Step 9 Use a checksum generator to confirm that the MD5 checksum matches the checksum that is listed on Cisco.com. If the values do not match, the downloaded files are damaged.


Caution Do not attempt to use a damaged file to install software, or the results will be unpredictable. If the MD5 values do not match, download the file again until the value for the downloaded file matches the value listed on Cisco.com.

Free checksum tools are available on the Internet, or example, the Microsoft File Checksum Integrity Verifier utility. The utility is described in Microsoft Knowledge Base article 841290, Availability and Description of the File Checksum Integrity Verifier Utility. The KB article also includes a link for downloading the utility.

Step 10 If you are installing from a DVD, burn the DVD, noting the following considerations:

Choose the option to burn a disc image, not the option to copy files. Burning a disc image will extract the thousands of files from the .iso file and write them to a DVD, which is necessary for the files to be accessible for the installation.

Use the Joliet file system, which accommodates filenames up to 64 characters long.

If the disc-burning application that you are using includes an option to verify the contents of the burned disc, choose that option. This causes the application to compare the contents of the burned disc with the source files.

Step 11 Confirm that the DVD contains a large number of directories and files.

Step 12 Delete unnecessary files from the hard disk to free disk space, including the .iso file that you downloaded.


Installation and Upgrade Notes

Installing Additional Cisco Unity Connection Languages

Reverting a Server to the Cisco Unity Connection Version on the Inactive Partition

Installing Additional Cisco Unity Connection Languages

Revised March 06, 2012


Note Connection 8.6 versions of languages other than ENU are released. The Connection server must be running a minimum of 8.6(1)ES2 to use these languages.


For instructions on installing additional Connection languages on the following server types, see the referenced documentation:

On a new Connection server, see the "Installing Additional Languages on the Cisco Unity Connection 8.x Server" chapter of the Installation Guide for Cisco Unity Connection at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/installation/guide/8xcucigx.html.

On an existing Connection server, see the "Adding or Removing Cisco Unity Connection 8.x Languages" chapter of the Reconfiguration and Upgrade Guide for Cisco Unity Connection at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/upgrade/guide/8xcucrugx.html.

On an existing Cisco Unified CMBE server, see the "Downloading Connection 8.x Language Files" and "Installing Connection 8.x Language Files" sections in the "Adding or Removing Cisco Unity Connection 8.x Languages" chapter of the Reconfiguration and Upgrade Guide for Cisco Unity Connection at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/upgrade/guide/8xcucrugx.html.

If you are installing Japanese because you want Cisco Unity Connection Administration to be localized, you must also install the Cisco Unified Communications Manager Japanese locale. See the "Locale Installation" section in the "Software Upgrades" chapter of the applicable Cisco Unified Communications Operating System Administration Guide at http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html. The

If you are installing other languages because you want the Cisco Personal Communications Assistant to be localized, you must install the Cisco Unity Connection locales. See the "Software Upgrades" chapter of the Cisco Unified Communications Operating System Administration Guide for Cisco Unity Connection at http://www.cisco.com/en/US/products/ps6509/prod_maintenance_guides_list.html.

Reverting a Server to the Cisco Unity Connection Version on the Inactive Partition

If you revert from Cisco Unity Connection 8.6 to an earlier version of Connection, some of the data for new Connection 8.6 features is lost and cannot be retrieved when you reupgrade to Connection 8.6.

For more information on how reverting affects Connection features, see the "About Reverting from Connection 8.x to the Version on the Inactive Partition" section in the "Reverting Cisco Unity Connection 8.x Servers to the Version on the Inactive Partition" chapter of the Reconfiguration and Upgrade Guide for Cisco Unity Connection Release 8.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/upgrade/guide/8xcucrugx.html.

Migration Information

For information on migrating from Cisco Unity to Cisco Unity Connection, see the applicable chapter in the Reconfiguration and Upgrade Guide for Cisco Unity Connection Release 8.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/upgrade/guide/8xcucrugx.html.

Limitations and Restrictions

In a Connection Cluster, Changed License Data on One Server Does Not Replicate to Other Server

Limits on a Cisco Unity Connection Default License File

Media Master Cannot Open WAV Files Saved on a Workstation in G.729a Format

Replacing Disks in a RAID

Secure Messaging Limitations Regarding ViewMail

In a Connection Cluster, Changed License Data on One Server Does Not Replicate to Other Server

When a new or changed license file is installed on one server of a Cisco Unity Connection cluster, the changed license data is not automatically replicated to the other server.

To replicate the changed license data, you must restart both Connection servers by using the CLI command utils system restart.

Limits on a Cisco Unity Connection Default License File

For information on the limits imposed by the default license file, see the "Licensing Requirements" section in the applicable document:

System Requirements for Cisco Unity Connection Release 8.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/requirements/8xcucsysreqs.html.

System Requirements for Cisco Unity Connection in Cisco Unified CMBE Release 8.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/requirements/8xcucmbesysreqs.html, as applicable.

Media Master Cannot Open WAV Files Saved on a Workstation in G.729a Format

The Media Master cannot open WAV files prerecorded in the G.729a audio format and saved to a workstation.

This limitation has the following workarounds:

Convert the WAV file to another audio format (for example, convert it to the G.711 audio format).

Use a WAV file that is recorded in a supported audio format other than G.729a.

Make the recording by using a phone or a computer microphone.

Note that when Cisco Unity Connection is configured to record in the G.729a audio format, the Media Master functions correctly for recording and playing by using a phone or a computer microphone.

Replacing Disks in a RAID

Connection supports only replacing a defective disk in a RAID with a blank disk to repair the RAID. Replacing disks in a RAID for any other reason is not supported.


Caution Do not replace a disk in a RAID with a disk that contains data, even if the replacement disk was originally a disk in the same RAID in the same server.

Connection documentation does not include any information on replacing disks in a RAID array. However, because Connection and Cisco Unified Communications Manager mostly use the same servers, you can use the procedures in the "Performing Failed RAID Disk Replacement" section of the "Cisco Unified Communications Manager System Issues" chapter of the applicable Troubleshooting Guide for Cisco Unified Communications Manager at http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_troubleshooting_guides_list.html.

Secure Messaging Limitations Regarding ViewMail

Adding non-audio attachments to secure messages composed in Cisco ViewMail for Microsoft Outlook version 8.5 is not supported at this time.

With versions 8.0 and earlier of Cisco Unity Connection ViewMail for Microsoft Outlook and ViewMail for IBM Lotus Notes:

Secure messages cannot be forwarded by using ViewMail for Outlook or ViewMail for Notes.

ViewMail for Outlook and ViewMail for Notes support only playing secure messages.

Messages that are composed or replied to by using ViewMail for Outlook or ViewMail for Notes are not sent as secure, even when users are assigned to a class of service for which the Require Secure Messaging field is set to Always or to Ask.

Caveats

You can find the latest caveat information for Cisco Unity Connection version 8.6(1) and for Connection in Cisco Unified Communications Manager Business Edition version 8.6(1) by using Bug Toolkit, an online tool available for customers to query defects according to their own needs.

Bug Toolkit is available at www.cisco.com/go/bugs. Fill in your query parameters by using the custom settings in the Advanced Settings option.


Note To access Bug Toolkit, you must be logged on to Cisco.com as a registered user.


This section contains the following caveat information:

Open Caveats—Connection Release 8.6(1), and Connection in Cisco Unified CMBE Release 8.6(1)

Related Caveats—Cisco Unified Communications Manager 8.6(1) Components That Are Used by Connection 8.6(1)

Release notes for all versions of Cisco Unity Connection are available at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.

Release notes for all versions of Cisco Unified Communications Manager Business Edition are available at http://www.cisco.com/en/US/products/ps7273/prod_release_notes_list.html.

Open Caveats—Connection Release 8.6(1), and Connection in Cisco Unified CMBE Release 8.6(1)

This section list any Severity 1, 2, and 3 open caveats when Cisco Unity Connection version 8.6(1) was released. Select a link in the Caveat Number column to view the latest information on the caveat in Bug Toolkit. (Caveats are listed in order by severity, then by component, then by caveat number.)

Table 1 Connection Release 8.6(1) and Connection in Cisco Unified CMBE 8.6(1) Open Caveats 

Caveat Number
Component
Severity
Description

CSCto34428

core

2

System goes unresponsive, caused by high swap usage

CSCtq75566

ims

2

Single Sign On can't be enabled on Unity Connection

CSCtq57055

conversations

3

One option in Custom Keypad Mapping prevents Main menu from playing

CSCtq54914

messaging

3

Mta cannot deliver message due to -243 error

CSCtq65009

messaging

3

TUI message not delivered to users with multi-byte character names

CSCtq58962

selinux

3

Publisher revert fails due to system_u:object_r:unlabeled_t in partB bin

CSCtq33304

serviceability

3

Administrators are unable to access CUCM web services or use RTMT

CSCtq54921

telephony

3

cucsmgr core dumps after changing port group settings


Related Caveats—Cisco Unified Communications Manager 8.6(1) Components That Are Used by Connection 8.6(1)

Table 2 describes the Cisco Unified Communications Manager components that are used by Cisco Unity Connection. Caveat information for the Cisco Unified CM components is available in Release Notes for Cisco Unified Communications Manager Release 8.6(1) at http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/8_6_1/cucm-rel_notes-861.html.

Table 2 Cisco Unified CM 8.6(1) Components That Are Used by Connection 8.6(1) 

Cisco Unified CM Component
Description

backup-restore

Backup and restore utilities

ccm-serviceability

Cisco Unified Serviceability web interface

cdp

Cisco Discovery Protocol Drivers

cli

Command-line interface (CLI)

cmui

Certain elements in the Connection web interfaces (such as search tables and splash screens)

cpi-afg

Cisco Unified Communications Answer File Generator

cpi-appinstall

Installation and upgrades

cpi-cert-mgmt

Certificate management

cpi-diagnose

Automated diagnostics system

cpi-os

Cisco Unified Communications Operating System

cpi-platform-api

Abstraction layer between the Cisco Unified Communications Operating System and the applications hosted on the platform

cpi-security

Security for connections to the server

cpi-service-mgr

Service Manager (ServM)

cpi-vendor

External vendor issues

cuc-tomcat

Apache Tomcat and third-party software

database

Installation and access to the configuration database (IDS)

database-ids

IDS database patches

ims

Identity Management System (IMS)

rtmt

Real-Time Monitoring Tool (RTMT)


Documentation Updates

Troubleshooting Information

Cisco Unity Connection troubleshooting information can be found in the Troubleshooting Guide for Cisco Unity Connection Release 8.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/troubleshooting/guide/8xcuctsgx.html.

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.

Cisco Product Security Overview

This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

Further information regarding U.S. export regulations may be found at http://www.access.gpo.gov/bis/ear/ear_data.html.