System Administration Guide for Cisco Unity Connection Release 8.x
Index
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Index

A

abbreviated extensions 6-10

accounts

Operator 19-6

UndeliverableMessagesMailbox 19-6

Unity Connection Messaging System 19-6

adding

alternate names for a system distribution list 27-5

AXL servers 29-5

Cisco Unified Communications Manager servers 29-10

description of message attachments 38-1

global nicknames to list 14-16

integration, phone system 29-2

members to system distribution lists 27-4

PIMG/TIMG units 29-15

port 29-17

port group 29-8

SIP server 29-13

system distribution lists 27-2

TFTP server 29-12

All Hours schedule 10-1, 33-1

All Voicemail Users distribution list 27-1

alternate contact numbers, configuring for call handlers 6-9

alternate conversations

Optional Conversation 1 13-3

overview 13-3

alternate names, adding for system distribution lists 27-5

application plug-ins 3-2

Attempt Forward call routing rule 9-1

Attempt Sign-In call routing rule 9-1

audio format

changing for calls 16-1, 29-9

changing for recordings 16-2, 17-5, 19-4

authentication, configuring LDAP 41-10

authentication rules

default rules 18-2

overview 18-2

automated attendant 4-9

AXL servers

adding 29-5

changing settings 29-7

deleting 29-6

B

backing up and restoring data 3-7

backup and restore application for migrations (COBRAS) 3-2

Broadcast Message Administrator

setting up access 26-2

using 26-6

broadcast messages

changing default settings 26-7

overview 26-1

setting up access for sending 26-2

Bulk Administration Tool, accessing 3-3

C

calendar integration

about 34-1

creating with Cisco Unified MeetingPlace 34-16

creating with Cisco Unified MeetingPlace Express 34-21

creating with Exchange 2003 34-9

creating with Exchange 2007 34-2

Exchange contacts 34-1

caller input settings, changing user sign-in settings 14-11

caller options, user settings 13-6

call handlers

caller input and one-key dialing 6-9

call transfer settings 6-15

default 6-1

deleting 6-16

Goodbye 6-2

greetings 6-6

modifying 6-5

Opening Greeting 6-1

Operator 6-2

overview 4-2

Route From Next Call Routing Rule Action, using with routing rules 4-5

taking messages 6-15

templates, modifying 6-3, 6-4

call handler templates

creating 6-2

default templates 6-2

deleting 6-2

modifying 6-2

Call Handler Traffic report, description 40-4

call holding, user settings in Connection Messaging Assistant 13-5

call loop detection 29-5

call management

creating a map 5-1

implementing a plan 5-2

managing call handlers 6-1

managing call routing tables 9-1

managing directory handlers 7-1

managing interview handlers 8-1

managing restriction tables 11-1

managing schedules and holidays 10-1, 33-1

overview 4-1

planning 5-1

call routing tables

adding rules 9-2

and the Route From Next Call Routing Rule action 4-5

Attempt Forward rule 9-1

Attempt Sign-In rule 9-1

changing the order of rules 9-3

default rules 9-1

deleting rules 9-3

modifying rules 9-2

Opening Greeting rule 9-1

overview 4-3

calls, changing the audio format (or codec) for 16-1, 29-9

call screening, user settings in Connection Messaging Assistant 13-5

call transfers

user settings in Connection conversation 13-6

user settings in Connection Messaging Assistant 13-6

call waiting, configuring hold time 14-5, 14-6

capacity of hard disk, specifying maximum percentage 19-18

certificate, viewing for port 29-20

changing

addressing and recording order 14-2, 14-3

addressing priority lists, how names are stored in 14-2

AXL server settings 29-7

call loop detection settings 29-5

Cisco Unified Communications Manager server settings 29-11

codec preference settings 29-9

description of message attachments 38-2

dial prefix settings for live reply to unidentified callers 14-7

message deletion options 14-8

message skipping during playback (Optional Conversation 1) 14-13

MWI settings 29-10

normalization setting 29-16

phone system settings 29-3

phone system trunk settings 29-21

PIMG/TIMG settings 29-15

port group advanced settings 29-16

port group settings 29-9

port settings 29-18

SIP server settings 29-14

SIP settings 29-16

system prompt language 14-9

TFTP server settings 29-13

user sign-in settings during user greeting 14-11

Cisco DirSync service, activating 41-4

Cisco Fax Server integration

about 32-1

changing the Cisco Unity Connection configuration 32-8

changing the user configuration 32-9

configuring Cisco Unity Connection 32-6

configuring single number for calls and faxes 32-10

configuring the Cisco Fax Server 32-3

configuring users 32-7

creating 32-1

requirements 32-2

testing 32-8

Cisco PCA, securing access to Cisco Unity Connection 25-1

Cisco SIP Proxy Server

adding 29-13

changing settings 29-14

deleting 29-14

Cisco Unified Communications Manager

adding servers 29-10

adding TFTP server 29-12

AXL servers, adding 29-5

AXL servers, deleting 29-6

changing AXL server settings 29-7

changing server settings 29-11

changing TFTP server settings 29-13

deleting servers 29-11

deleting TFTP server 29-12

port certificate 29-20

root certificate for Connection 29-22

Cisco Unified MeetingPlace, creating a calendar integration 34-16

Cisco Unified MeetingPlace Express, creating a calendar integration 34-21

Cisco Unified Mobility Advantage integration

about 30-1

configuring Cisco Unity Connection 30-2

requirements 30-2

task list for creating 30-1

testing 30-3

Cisco Unified Real-Time Monitoring Tool (RTMT) 3-8

Cisco Unified Serviceability 3-8

Cisco Unified Serviceability services

configuring enterprise parameters 36-1

configuring service parameters 35-1

descriptions of enterprise parameters 36-2

descriptions of service parameters 35-2

Cisco Unity Connection Administration

accessing 2-1

configuring browsers 1-1

finding records 2-3

interface 2-2

using Help 2-3

Cisco Unity Connection conversation 13-1

Cisco Unity Greetings Administrator

overview 17-2

setting up 17-4

using 17-3

Cisco Utilities Database Link for Informix 3-10

Cisco Voicemail Organization ii-xix

Cisco Voice Technology Group Subscription tool 3-8

COBRAS backup and restore application 3-2

codec

changing for calls 16-1, 29-9

changing for recordings 16-2, 17-5, 19-4

changing preference settings 29-9

effect on recording time available and disk space used 23-1

Connection 1.x, migrating from 3-2

Connection Administration, accessing 3-2

Connection Serviceability 3-6

Connection User Data Dump 3-10

contact integration

about 34-2

creating with Exchange 2003 34-9

creating with Exchange 2007 34-2

Exchange contacts 34-2

contacts, user settings in Connection Messaging Assistant 13-8

conversation

allowing voice recognition users to say their voicemail PINs 14-14

alternate conversation versions 13-3

caller options 13-1

changing addressing and recording order 14-2, 14-3

changing dial prefix settings for live reply to unidentified callers 14-7

changing how names are stored in user addressing priority lists 14-2

changing message deletion options 14-8

changing PIN re-entry behavior 14-12

Cisco Unity Connection, overview 13-1

customizing by administrators 13-2

customizing by users 13-5

documenting for users 3-11

easy sign-in 14-12

sign-in 14-11

specifying caller information before message playback 14-6

user options 13-1

user settings in Connection conversation 13-6

user settings in Connection Messaging Assistant 13-6

using voice commands 13-4

creating

AXL servers 29-5

call handler templates 6-2

call management map 5-1

call routing rules 9-2

directory handlers 7-2

holiday schedules 10-1, 33-2

interview handlers 8-1

restriction tables 11-2

schedules 10-2, 33-3, 33-4

user accounts ii-xix

credentials policies 18-1

CUDLI 3-10

Custom Keypad Mapping tool

accessing 15-2

conversations that can be customized 15-3

documenting keymap for users 15-12

guidelines 15-2

resetting 15-2

using 15-1

D

Database Proxy 3-9

deleting

AXL servers 29-6

call handlers 6-16, 7-5

call handler templates 6-2

call routing rules 9-3

Cisco Unified Communications Manager servers 29-11

description of message attachments 38-2

integration, phone system 29-2

interview handlers 8-4

members from system distribution lists 27-4

phone system trunk 29-21

PIMG/TIMG units 29-15

port 29-18

port group 29-8

restriction tables 11-4

schedules 10-3, 33-4

SIP server 29-14

TFTP server 29-12

demonstration license files, about 42-4

Dial Plan report, description 40-2

Dial Search Scope report, description 40-2

Digital Networking ii-xix

directory handlers

creating 7-2

default 7-1

deleting 7-5

modifying 7-2

overview 4-2

System Directory Handler 7-1

Disaster Recovery System 3-7

disk space used, effect of codec on 23-1

dispatch messages 19-7

Distribution Lists report, description 40-3

E

easy sign-in conversation 14-12

Edit Disk Capacity Configuration page 19-18

email

configuring text-to-speech access to Exchange 39-1

messages 19-2

end of recording, configuring termination warning prompt 19-5

enterprise parameters

configuring for Cisco Unified Serviceability services 36-1

descriptions 36-2

for Cisco Unified Serviceability services 36-1

Exchange

configuring text-to-speech access to email 39-1

configuring text-to-speech access to Exchange 2003 emails 39-6

configuring text-to-speech access to Exchange 2007 emails 39-1

Exchange 2003, creating a calendar and contact integration 34-9

Exchange 2007, creating a calendar and contact integration 34-2

Exchange contacts

enabling importing from Exchange 2003 34-9

enabling importing from Exchange 2007 34-2

extensions

adding prepended digits 6-10

converting LDAP phone numbers into (Connection 8.0) 41-7

converting LDAP phone numbers into (Connection 8.5) 41-5

external message store, configuring access to emails in 39-1

F

fax

about the Cisco Fax Server integration 32-1

changing the Cisco Unity Connection configuration 32-8

changing the user configuration 32-9

configuring Cisco Unity Connection 32-6

configuring single number for calls and faxes 32-10

configuring the Cisco Fax Server 32-3

configuring users 32-7

creating a Cisco Fax Server integration 32-1

requirements for the Cisco Fax Server integration 32-2

testing 32-8

field definitions 2-3

Firefox, configuring 1-1

G

G.711 A-Law codec

selecting for calls 16-1, 29-9

selecting for recordings 16-2, 17-5, 19-4

G.711 Mu-Law codec

selecting for calls 16-1, 29-9

selecting for recordings 16-2, 17-5, 19-4

G.729a codec

selecting for calls 16-1, 29-9

selecting for recordings 16-2, 17-5, 19-4

G726 codec, selecting for recordings 16-2, 17-5, 19-4

global nicknames

adding names to list 14-16

editing list 14-16

Goodbye call handler 6-2

Grammar Statistics tool, accessing 3-4

greetings

call handlers 6-6

changing audio format for recording 17-5

recording using Media Master 17-1

user settings in Connection conversation 13-6

user settings in Connection Messaging Assistant 13-6

groupware email messages 19-2

H

hard disk, specifying maximum capacity 19-18

Help

page and field 2-3

using 2-3

holidays

designating 10-1, 33-2

holiday schedule 10-1, 33-1

I

identified user messaging 19-2

IMAP access

accessing email messages from Connection using 19-2

configuration procedures 20-5, 21-5

configuration task list 20-3

Connection server configuration 20-6

security recommendations 20-3

SMTP message parameters 20-7

IMAP clients

integrated messaging example 20-2

securing access to Cisco Unity Connection 25-1

SMTP message handling 20-1

Import Users tool, accessing 3-4

installing license files 42-5

integrated messaging, example 20-2

integration

adding 29-2

adding phone system trunk 29-20

adding PIMG/TIMG units 29-15

adding port 29-17

adding port group 29-8

adding SIP certificate 29-23

adding SIP security profile 29-25

adding SIP server 29-13

adding TFTP server 29-12

AXL server, changing settings 29-7

AXL servers, adding 29-5

AXL servers, deleting 29-6

call loop detection, changing settings 29-5

changing Cisco Unified Communications Manager server settings 29-11

changing phone system trunk settings 29-21

changing PIMG/TIMG settings 29-15

changing port group advanced settings 29-16

changing port settings 29-18

changing SIP certificate 29-24, 29-25

changing SIP server settings 29-14

changing SIP settings 29-16

changing TFTP server settings 29-13

codec, changing preference settings 29-9

deleting 29-2

deleting Cisco Unified Communications Manager servers 29-11

deleting phone system trunk 29-21

deleting PIMG/TIMG units 29-15

deleting port 29-18

deleting SIP certificate 29-24

deleting SIP security profile 29-25

deleting SIP server 29-14

deleting TFTP server 29-12

enabling or disabling normalization 29-16

IPv6 29-26

MWI, disabling the use of the same port for turning on and off 29-3

MWI, synchronizing 29-4

MWIs, changing settings 29-10

phone system, changing settings 29-3

phone system trunk description 29-20

port certificate 29-20

port description 29-17

port group, changing settings 29-9

port group, deleting 29-8

port group description 29-7

root certificate for Connection 29-23

security for ports 29-22

users associated with phone system 29-3

viewing root certificate for Connection 29-22

Internet Explorer, configuring 1-2

internetworking Cisco Unity Connection servers ii-xix

interview handlers

creating 8-1

deleting 8-4

modifying 8-2

overview 4-3

intrasite or intersite links ii-xix

IPv6 29-26

L

language

changing system prompt language 14-9

language settings for call handlers 6-12

language settings for directory handlers 7-3

language settings for interview handlers 8-3

language settings for routing rules 9-3

message subject line format 19-15

LDAP

activating the Cisco DirSync service 41-4

adding configurations and synchronizing data 41-15

changing LDAP directory configurations 41-16

configuring authentication 41-10

converting LDAP phone numbers into Connection extensions (Connection 8.0) 41-7

converting LDAP phone numbers into Connection extensions (Connection 8.5) 41-5

deleting LDAP directory configurations 41-16

disabling authentication 41-10

enabling synchronization 41-4

task list for configuring 41-2

license files

about using calculated MAC addresses on virtual servers 42-2

about using MAC addresses on physical servers 42-2

about using multiple license files 42-3

Cisco Unity, migrating from 42-4

Connection clusters 42-4

migrating from Cisco Unity 42-4

must be installed 42-4

obtaining and installing 42-5

parameters for Connection features 42-9

permanent, time-expiring, and demonstration 42-4

viewing reports 42-8

live record

about 19-4

configuring 19-21

lockout policy 18-1

M

mailboxes, moving 22-5

mailbox size quotas, setting systemwide and mailbox-store limits 23-1

Mailbox Store report, description 40-2

mailbox stores

backing up 22-3

creating 22-4

deleting 22-6

disabling 22-7

maximum size 22-3

maximum size, changing 22-6

message handling when maximum size is exceeded 19-12

moving mailboxes 22-5

multiple 22-1

Maximum Delay for TTS Access Before Timeout 19-10

Media Master, recording greetings and names 17-1

MeetingPlace, creating a calendar integration 34-16

MeetingPlace Express, creating a calendar integration 34-21

message actions, configuring 19-14

message addressing

user settings in Connection conversation 13-7

user settings in Connection Messaging Assistant 13-7

message aging 23-3

message aging alerts

about 23-3, 23-4

configuration procedures 23-6, 23-7

message attachment

adding 38-1

changing 38-2

deleting 38-2

message locator, phone view 31-1

message notification

setting up, SMS (SMPP) 24-2

setting up, SMTP 24-1

user settings in Connection conversation 13-7

user settings in Connection Messaging Assistant 13-7

message playback

user settings in Connection conversation 13-7

user settings in Connection Messaging Assistant 13-7

message recording expiration 23-8

messages

actions, configuring 19-14

aging 23-3

aging alerts 23-3, 23-4

dispatch messages 19-7

expiration 23-8

groupware email messages 19-2

how Connection handles messages that are interrupted by disconnected calls 19-11

how Connection handles messages that cannot be delivered 19-9

how Connection handles messages when mailbox quotas are exceeded 19-12

how Connection handles messages when maximum mailbox store size is exceeded 19-12

how Connection handles messages when system components are unavailable 19-10

interview messages 19-3

live record 19-4

message delivery 19-9

message storage 19-18

migrating from Connection 1.x 3-5

migrating from Connection 1.x using COBRAS (recommended) 3-2

migrating from Unity 3-5

migrating from Unity using COBRAS (recommended) 3-2

notifications 19-3

outside caller voice messages 19-2

receipts 19-3

sensitivity 19-13

shredding files for secure deletes 19-20

subject line format 19-15

system broadcast messages 19-2

types of messages 19-1

user to user voice messages 19-2

Message Traffic report, description 40-2

message waiting indicators, synchronizing for phone system 29-4

messaging overview 19-1

Migrate Messages utility, accessing 3-5

Migrate Users utility, accessing 3-6

migrating data and messages from Unity or Connection 1.x 3-2

modifying

call handlers 6-5

call handler templates 6-2, 6-3, 6-4

call routing rules 9-2

directory handlers 7-2

interview handlers 8-2

restriction tables 11-3

schedules 10-2, 33-3

system distribution lists 27-3, 27-5

multiple mailbox stores 22-1

MWIs

changing settings 29-10

disabling the use of the same port for turning on and off 29-3

synchronizing for phone system 29-4

N

names, recording using Media Master 17-1

networking ii-xix

normalization, enabling or disabling for port group 29-16

notification

setting up, SMS (SMPP) 24-2

setting up, SMTP 24-1

user settings in Connection conversation 13-7

user settings in Connection Messaging Assistant 13-7

O

obtaining license files 42-5

one-key dialing

configuring 6-9

overview 6-9

Opening Greeting

call handler 6-1

call routing rule 9-1

Operator call handler 6-2

Operator user 19-6

Optional Conversation 1

changing message skipping behavior 14-13

overview 13-3

Outcall Billing Detail report, description 40-4

Outcall Billing Summary report, description 40-4

outside caller voice messages 19-2

P

page Help 2-3

partitions

changing default 28-11

creating 28-9

default 28-3

deleting 28-9

finding objects in 28-11

modifying 28-9

overview 28-1

password policy 18-1

PCM codec, selecting for recordings 16-2, 17-5

permanent license files, about 42-4

personal call transfer rules, integration with Exchange contacts 34-2

personal settings

user settings in Connection conversation 13-8

user settings in Connection Messaging Assistant 13-8

Phone Interface Failed Sign-In report, description 40-1

phone language, changing 14-9

phone system

adding AXL servers 29-5

adding integration 29-2

changing AXL server settings 29-7

changing settings 29-3

deleting AXL servers 29-6

deleting integration 29-2

disabling the use of the same port for turning on and off an MWI 29-3

list of users associated with 29-3

synchronizing MWIs 29-4

phone system trunk

changing settings 29-21

deleting 29-21

description 29-20

Phone View 29-4, 31-1

PIMG unit

adding 29-15

changing settings 29-15

deleting 29-15

PIN policy 18-1

plugins

application 3-2

installing 37-1

overview 37-1

Port Activity report, description 40-2

port group

adding 29-8

changing advanced settings 29-16

changing settings 29-9

deleting 29-8

description 29-7

enabling or disabling normalization 29-16

port memory, disabling 29-3

ports

adding 29-17

adding SIP certificate 29-23

adding SIP security profile 29-25

changing settings 29-18

changing SIP certificate 29-24, 29-25

deleting 29-18

deleting SIP certificate 29-24

deleting SIP security profile 29-25

description 29-17

port certificate for Connection 29-20

root certificate for Connection 29-23

security 29-22

viewing root certificate for Connection 29-22

prepended digits for extensions 6-10

private lists

user settings in Connection conversation 13-8

user settings in Connection Messaging Assistant 13-8

prompts

overview 13-2

what you can change 13-2

Q

quotas, message handling when exceeded 19-12

R

recordings

changing the audio format (or codec) for 16-2, 17-5, 19-4

configuring termination warning prompt 19-5

greetings and names 17-1

selecting device 17-2

recording time available, effect of codec on 23-1

relay settings for private and secure messages 20-5

Remote Administration Tools 3-9

reports

archiving data 40-5

configuration parameters 40-4

generating and viewing 40-5

licenses 42-8

overview 40-1

restriction tables

creating 11-2

default 11-1

Default Fax 11-1

Default Outdial 11-1

Default System Transfer 11-1

Default Transfer 11-1

deleting 11-4

modifying 11-3

overview 4-6

root certificate

saving as file 29-23

viewing 29-22

Route From Next Call Routing Rule action 4-5

RSS Feeds 19-23

S

schedules and holidays

All Hours 10-1, 33-1

creating schedules 10-2, 33-3, 33-4

default 10-1, 33-1

deleting schedules 10-3, 33-4

designating holidays 10-1, 33-2

Holidays 10-1, 33-1

modifying schedules 10-2, 33-3

overview 4-8

Voice Recognition Update 10-1, 33-1

Weekdays 10-1, 33-1

search spaces

and call handlers 28-7

and call routing rules 28-6

and contacts 28-8

and digital networking 28-8

and directory handlers 28-7

and interview handlers 28-7

and system distribution lists 28-7

and user objects 28-5

and VPIM locations 28-8

changing default 28-11

creating 28-10

default 28-3

deleting 28-10

example configurations 28-3

finding objects in 28-11

modifying 28-10

overview 28-2

secure deletes, shredding message files for 19-20

securing Cisco PCA and IMAP client access to Cisco Unity Connection 25-1

security

adding SIP certificate 29-23

adding SIP security profile 29-25

changing SIP certificate 29-24, 29-25

deleting SIP certificate 29-24

deleting SIP security profile 29-25

description for ports 29-22

policies 18-1

port certificate 29-20

relay settings for private and secure messages 20-5

root certificate for Connection 29-23

viewing root certificate for Connection 29-22

service parameters

configuring for Cisco Unified Serviceability services 35-1

descriptions 35-2

for Cisco Unified Serviceability services 35-1

Session Initiation Protocol (SIP), changing settings 29-16

session timeout setting, Cisco Unity Connection Administration 2-1

setting up

SMS (SMPP) message notifications 24-2

SMTP message notifications 24-1

Show Dependency Results 3-6

shredding message files for secure deletes 19-20

sign-in conversation 14-11

sign-in policy 18-1

simulating abbreviated extensions 6-10

SIP

adding SIP certificate 29-23

adding SIP security profile 29-25

changing SIP certificate 29-24, 29-25

deleting SIP certificate 29-24

deleting SIP security profile 29-25

SIP server

adding 29-13

changing settings 29-14

deleting 29-14

SMS (SMPP) message notifications, setting up 24-2

SMTP

message notifications, setting up 24-1

messages, overview 20-1

speech to text 21-1

SpeechView

configuring 21-1

SpeechView Activity Report by User, description 40-4

SpeechView Activity Summary Report, description 40-4

SSL certificate, using to secure Cisco PCA and IMAP client access to Cisco Unity Connection 25-1

Subscriber Information Dump. See Connection User Data Dump.

synchronizing MWIs for phone system 29-4

Synch Users Tool, accessing 3-4

System Configuration report, description 40-4

System Directory Handler 7-1

system distribution lists

adding alternate names 27-5

adding and removing members 27-4

creating 27-2

default lists 27-1

modifying 27-3, 27-5

overview 27-1

system prompts

changing language 14-9

customizing 13-2

system transfers, setting up 12-1

T

Task Management tool, accessing 3-7

termination warning prompt, configuring 19-5

text to speech

about 39-1

configuring access to Exchange 2003 emails 39-6

configuring access to Exchange 2007 emails 39-1

TFTP server

adding 29-12

changing settings 29-13

deleting 29-12

time-expiring license files, about 42-4

timeouts in Cisco Unity Connection Administration 2-1

TIMG unit

adding 29-15

changing settings 29-15

deleting 29-15

tools, Custom Keypad Mapping 15-1

transcriptions 21-1

Transfer Call Billing report, description 40-3

trunk, phone system

adding 29-20

changing settings 29-21

deleting 29-21

U

Undeliverable Messages distribution list 27-2

UndeliverableMessagesMailbox user 19-6

unidentified caller messages 19-2

Unity, migrating from 3-2

Unity Connection Messaging System user 19-6

Unused Voice Mail Accounts report, description 40-3

user accounts, creating ii-xix

User Lockout report, description 40-3

User Message Activity report, description 40-3

User Phone Sign-In and MWI report, description 40-3

users

list of users associated with phone system 29-3

migrating from Connection 1.x 3-6

migrating from Connection 1.x using COBRAS (recommended) 3-2

migrating from Unity 3-6

migrating from Unity using COBRAS (recommended) 3-2

Operator 19-6

UndeliverableMessagesMailbox 19-6

Unity Connection Messaging System 19-6

user speech recognition conversation 13-4

Users report, description 40-1

user to user voice messages 19-2

user workstations, setting up ii-xix

utilities and tools

Bulk Administration Tool 3-3

Cisco Unified Serviceability 3-8

Cisco Voice Technology Group Subscription Tool 3-8

Connection Administration 3-2

Connection Serviceability 3-6

Disaster Recovery System 3-7

Grammar Statistics 3-4

Import Users 3-4

Migrate Messages 3-5

Migrate Users 3-6

plug-ins 3-2

RTMT 3-8

Synch Users 3-4

Task Management 3-7

V

ViewMail for Microsoft Outlook, integrated messaging example 20-2

voice commands, using 13-4

voice commands, using to call Exchange contacts 34-2

voice messages

delivery 19-9

dispatch messages 19-7

interviews 19-3

live record 19-4

notifications 19-3

outside caller 19-2

receipts 19-3

system broadcast 19-2

user to user 19-2

voice messaging port

adding 29-17

changing settings 29-18

deleting 29-18

voice recognition

allowing users to say their voicemail PINs 14-14

Grammar Statistics tool 3-4

Voice Recognition Update schedule 10-1, 33-1

voice to text 21-1

VPIM networking ii-xix

W

Wallet Card Wizard 3-11

warning prompt for end of recording, configuring 19-5

Weekdays schedule 10-1, 33-1