System Administration Guide for Cisco Unity Connection Release 8.x
Managing Speechview Transcription Error Codes in Cisco Unity Connection 8.6(2)
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Table of Contents

Managing SpeechView Transcription Error Codes in Unity Connection 8.6(2) and Later

Overview of SpeechView Transcription

Default Transcription Error Codes

Add New Transcription Error Code

Modifying the Transcription Error Code

Deleting the Transcription Error Code

Search the Transcription Error Codes

Overview of SpeechView Transcription

When a sender sends a voice mail to a SpeechView user, the received voice message is sent to Nuance for transcription. The transcription of voice messages is sent back to Unity Connection. However, in case of any transcription failure, the Nuance sends an error code to Unity Connection.

Cisco Unity Connection Administration interface shows five default error codes that can be sent by the Nuance. Only the administrator has the privileges to modify/delete the existing error code and the associated description. In addition, he has the privilege to add a new error code. Whenever a new error code is sent by the Nuance, the administrator needs to add a new Nuance Server code along with the appropriate description.

Note the following:

  • The error code and the error code description should be in default system language.
  • If the error code provisioning is not done, then the error code received from Nuance will be displayed.

Note In Unity Connection 8.5 and later versions, to avoid timeout or failure of the registration request with the Nuance server, make sure to:

  • Remove the email disclaimers from the inbound and outbound email messages between Unity Connection and the Nuance server.
  • Maintain SpeechView registration messages in the S/MIME format.

Default Transcription Error Codes

In Cisco Unity Connection Administration page> Unified Messaging> SpeechView Transcription, when you select Error Codes, then on the Search Transcription Error Codes page, default error codes appear on the screen. These default error codes are sent by the Nuance to the SpeechView user. The Table 33-1 shows the default error codes in the Cisco Unity Connection Administration interface.

Table 33-1 Default Error Codes

Error Code Name
Description

Fault

Registration Failed

When Unity Connection tries to register with the Nuance and the registration fails.

Inaudible

The system was unable to transcribe the message

When a voice mail sent by a SpeechView user is inaudible at the Nuance site.

Rejected

The system was unable to transcribe the message

When the Nuance server is not able to transcript voice mail sent by a SpeechView user.

Time-out

The transcription request timed out

Whenever there is a response time-out from the Nuance.

Unconverted

The transcription failed due to a system configuration problem. Call voice mail to hear the message

When the conversion request contains more than one audio file attachment, the Nuance rejects the messages.


Note The bold text in the table above shows the default error code description that is displayed to the user.


Add New Transcription Error Code

To add a New Transcription Error Code


Step 1 In Cisco Unity Connection Administration, expand Unified Messaging> SpeechView Transcription, then select Error Codes .

Step 2 On the Search Transcription Error Codes page, select Add New .

Step 3 On the New Transcription Error Code page, enter the error code and the error code description to create a new error code.


Note Fields marked with * (an asterisk) are required.


Step 4 Select Save .

Step 5 To save and search the existing server codes on the New Transcription Error Code page, select Transcription Error Code menu.

Step 6 To clear-off the values of new error code before saving, select Reset menu.


 

See Also

Modifying the Transcription Error Code

To Modify an existing Transcription Error Code


Step 1 In Cisco Unity Connection Administration, expand Unified Messaging> SpeechView Transcription, then select Error Codes .

Step 2 On the Search Transcription Error Codes page, select the display name of the error code that you want to modify.


Note If the error code that you want to modify does not appear in the search results table, set the applicable parameters in the search fields at the top of the page, and select Find.


Step 3 On the Edit Transcription Error Code (Fault) page, change the error code or the error code description, as applicable.

Step 4 When you have finished changing settings on the Edit Transcription Error Code (Fault) page, select Save .

Step 5 To move to the next existing error code, select Next.

Step 6 To move to the previous existing error code, select Previous.

Step 7 To add a new error code on Nuance Server Code (Fault) page, select Transcription Error Code menu, and select New Transcription Error Code.

Step 8 To delete the existing error code, select Delete or select Nuance Server Code menu, and select Delete Transcription Error Code.


 

See Also

Deleting the Transcription Error Code

To Delete an existing Transcription Error Code


Step 1 In Cisco Unity Connection Administration, expand Unified Messaging> SpeechView Transcription s , then select Error Codes .

Step 2 On the Search Transcription Error Code page, check the check box adjacent to the display name of the schedule that you want to delete.


Note If the error code that you want to delete does not appear in the search results table, set the applicable parameters in the search fields at the top of the page, and select Find.


Step 3 Select Delete Selected .

Step 4 In the dialog box that asks you to confirm the deletion, select OK .


 

See Also

Search the Transcription Error Codes

To search Transcription Error Code


Step 1 In Cisco Unity Connection Administration, expand Unified Messaging> SpeechView Transcription, then select Error Codes .

Step 2 On the Search Nuance Server Codes page, select Error Codes or Error Code Desc from the drop-down list.

Step 3 Enter the error code or error code description in the text box.

Step 4 Select Find .


 

See Also