System Administration Guide for Cisco Unity Connection Release 8.x
Creating a Cisco Unified Mobility Advantage Integration in Cisco Unity Connection 8.x
Downloads: This chapterpdf (PDF - 84.0KB) The complete bookPDF (PDF - 3.31MB) | Feedback

Table of Contents

Creating a Cisco Unified Mobility Advantage Integration in Unity Connection 8.x

About the Cisco Unified Mobility Advantage Integration

Task List for Creating a Cisco Unified Mobility Advantage Integration

Configuring Unity Connection for a Cisco Unified Mobility Advantage Integration

Testing the Cisco Unified Mobility Advantage Integration

About the Cisco Unified Mobility Advantage Integration

The Cisco Unified Mobility Advantage integration provides Cisco Unified Mobile Communicator users with access to their Unity Connection voice messages through Cisco Unified Mobile Communicator on their phones. This allows users to do the following:

  • Hear an alert when new voice messages arrive.
  • View a list of voice messages.
  • Listen to voice messages.
  • Delete voice messages.

Task List for Creating a Cisco Unified Mobility Advantage Integration

1. Review the system requirements to confirm that all requirements for Cisco Unified Mobility Advantage and the Unity Connection server have been met. The integration with Cisco Unified Mobility Advantage has the following requirements:

2. Configure Cisco Unified Mobility Advantage. See the “Configuring Cisco Unified Mobility Advantage” chapter of the Installation and Upgrade Guide for Cisco Unified Mobility Advantage, Release 7.0 at http://cisco.com/en/US/products/ps7270/prod_installation_guides_list.html .

3. Provision Cisco Unified Mobility Advantage. See the Cisco Unified Mobility Advantage 7.0 Provisioning Guide at http://cisco.com/en/US/products/ps7270/prod_installation_guides_list.html .


Note Cisco Unified Mobility Advantage must have an end user for each Cisco Unity Connection user that accesses Cisco Unity Connection voice messages through Cisco Unified Mobile Communicator.


4. Configure Cisco Unity Connection. See the “Configuring Unity Connection for a Cisco Unified Mobility Advantage Integration” section.

5. Test the integration with Cisco Unified Mobility Advantage. See the “Testing the Cisco Unified Mobility Advantage Integration” section.

Configuring Unity Connection for a Cisco Unified Mobility Advantage Integration

Do the following procedure.

To Configure Unity Connection for a Cisco Unified Mobility Advantage Integration


Step 1 Sign in to Cisco Unity Connection Administration as a user that is assigned to the Remote Administration role.

Step 2 Expand Class of Service , then select Class of Service .

Step 3 On the Search Class of Service page, select the class of service for the Cisco Unified Mobile Communicator end users who will have access to voice messages in Unity Connection.

Step 4 (Unity Connection 8.5 and later) On the Edit Class of Service page, under Licensed Features, check the Allow Users to Access Voicemail Using an IMAP Client and/or Single Inbox check box and select one of the following options:

  • Allow IMAP Users to Access Message Bodies
  • Allow IMAP Users to Access Message Bodies Except on Private Messages
  • Allow IMAP Users to Access Message Headers Only

(Unity Connection 8.0) On the Edit Class of Service page, under Licensed Features, check the Allow Users to Access Voicemail Using an IMAP Client check box and select one of the following options:

  • Allow Users to Access Message Bodies
  • Allow Users to Access Message Bodies Except on Private Messages
  • Allow Users to Access Message Headers Only

Step 5 Select Save .

Step 6 Repeat Step 3 through Step 5 for all remaining classes of service for the Cisco Unified Mobile Communicator end users who will have access to voice messages in Unity Connection.


 

Testing the Cisco Unified Mobility Advantage Integration

Do the following procedure.

To Test the Configuration


Step 1 From a phone, leave a message at the Unity Connection extension for a Cisco Unified Mobile Communicator user.

Step 2 Using Cisco Unified Mobile Communicator on the phone of the Cisco Unified Mobile Communicator user, confirm that the new voice message appears in the list of voice messages.

Step 3 Confirm that you can listen to the new voice message in Cisco Unified Mobile Communicator.

Step 4 Delete the new voice message in Cisco Unified Mobile Communicator.