User Moves, Adds, and Changes Guide for Cisco Unity Connection Release 7.x
Adding, Modifying, or Deleting a User Template
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Adding, Modifying, or Deleting a User Template

Table Of Contents

Adding, Modifying, or Deleting a User Template

Cisco Unity Connection Default Templates

Password Security Considerations for Template Defaults

Adding a User Template

Modifying a User Template

Deleting a User Template


Adding, Modifying, or Deleting a User Template


Each account that you add in Cisco Unity Connection is based on a user template. Settings from the template are applied to the accounts as the accounts are created. Connection includes predefined templates, which you can modify. You can also create an unlimited number of additional templates.

See the following sections:

Cisco Unity Connection Default Templates

Password Security Considerations for Template Defaults

Adding a User Template

Modifying a User Template

Deleting a User Template

Cisco Unity Connection Default Templates

Cisco Unity Connection comes with the following predefined user templates, which you can modify but not delete:

Voice Mail User Template

The settings on this template are suitable for most users.

Administrator Template

The settings on this template are suitable for users who administer Connection. User accounts that are based on this template do not have voice mailboxes.

By default, the template specifies the System Administrator role, which is the administrator role with the highest privileges.


Password Security Considerations for Template Defaults

Consider the following as you prepare your templates for creating Connection end user and administrator accounts:

Users with Voice Mailbox Accounts

Default voice mail and web application passwords are applied to each user account that you create. These passwords are either the defaults set for the default Voice Mail User Template during installation, or defaults that are set on the Change Password page for the user template that you select when creating the accounts. You need to give these passwords to users so that they can log on to the Connection conversation and to the Cisco Personal Communications Assistant (PCA). To increase system security, we recommend that you instruct users to change both passwords as soon as possible, and that you enforce password complexity rules.

Users Without Voice Mailbox Accounts

A default web application password is applied to each administrative account that you create. If you base the new account on the default Administrator Template, keep in mind that the default password associated with the account is a randomly-generated string. Therefore, if you base new administrative accounts on the default Administrator Template, be sure to first enter a new default password for the template to replace the randomly-generated string, or make sure that you change the password for each new account as you create it. To increase system security, we recommend that you instruct administrators to change the password as soon as possible, and that you enforce password complexity rules.

Adding a User Template

Revised May 2009

Users with voice mailboxes are end users; users without voice mailboxes are system administrators. Do the applicable procedure to create a user template:

To Create an End User Template (for Users with Voice Mailboxes)

To Create an Administrator Template (for Users Without Voice Mailboxes)

To Create an End User Template (for Users with Voice Mailboxes)


Step 1 In Cisco Unity Connection Administration, expand Templates, then click User Templates.

Step 2 On the Search User Templates page, click Add New.

Step 3 On the New User Template page, in the User Template Type list, click User Template with Voice Mailbox.

Step 4 In the Based on Template list, click a template on which to base the new template.


Note All settings are copied from the base template to the new template, except for the settings that you choose on the New User Template page (Alias, Display Name, and so on). System distribution list membership is also copied from the base template. For example, all new user templates based on the default voicemailusertemplate are automatically added to the allvoicemailusers system distribution list and to any other lists to which voicemailusertemplate has been manually added.


Step 5 Enter an alias and display name.

Step 6 In the Phone System list, click the applicable phone system.

Step 7 Click Save.

Step 8 On the Edit User Template Basics page, enter additional settings, as applicable.

Step 9 When you have finished entering basic settings, click Save.

Step 10 On the Edit menu, click the applicable pages to continue customizing settings for the new user template. If you change settings on a page, click Save before leaving the page.


To Create an Administrator Template (for Users Without Voice Mailboxes)


Step 1 In Cisco Unity Connection Administration, expand Templates, then click User Templates.

Step 2 On the Search User Templates page, click Add New.

Step 3 On the New User Template page, in the User Template Type list, click User Template Without Voice Mailbox.

Step 4 In the Based on Template list, click a template on which to base the new template.

Step 5 Enter an alias for the account.

Step 6 Enter additional information, as applicable, then click Save.

Step 7 On the Edit User Template Basics page, enter additional information, as applicable. If you change any settings on the page, click Save.

Step 8 On the Edit menu, click Roles.

Step 9 On the Edit Roles page, click a role name in the Assigned Roles or Available Roles fields, then click the Up arrow or Down arrow to move the role to the applicable field. (Note that by default, the template specifies the System Administrator role, which is the administrator role with the highest privileges.)

Step 10 When the Assigned Roles field contains all of the applicable roles for the administrator, click Save.

Step 11 On the Edit menu, click Password Settings.

Step 12 On the Edit Password Settings page, enter settings for the password that the administrator use when accessing Connection Administration:

a. Verify that the User Must Change at Next Login check box is checked. When this check box is checked, the administrator is required to change the password when logging on for the first time.

b. In the Authentication Rule field, click an applicable rule.

Step 13 Click Save.

Step 14 For coresident configurations, skip to Step 17.

For standalone configurations, on the Edit Menu, click Change Password.


Caution Do not skip the steps for entering a password for the new template ( Step 15 and Step 16). If you do not enter a password, a randomly-generated string is entered as the default password. You will then be unable to log on to the account, and will be forced to log on to a different administrative account and change the password of the new account to remove the randomly-generated string.

Step 15 On the Change Password page, enter a password in the Password field. Note that the password must meet the following requirements for password complexity:

A minimum length requirement (as set on the Edit Authentication Rule page, in the Minimum Credential Length field)

Inclusion of at least one character from each of the following categories: upper-case letter, lower-case letter, number, and symbol (~ ! @ # $ % ^ & * " ` , . : ; ? - _ ( ) [ ] < > { } + = / \ |)

No characters repeated consecutively more than three times (for example, aaaaB1C9 is invalid)

No inclusion of the alias or name of the administrator

Step 16 Enter the password again in the Confirm Password field.

Step 17 Click Save.


Modifying a User Template

Before you create Cisco Unity Connection accounts, review the settings in the templates that you plan to use and determine whether you need to make any changes. Changes to template settings do not affect existing user accounts.

To Modify a User Template


Step 1 In Cisco Unity Connection Administration, expand Templates, then click User Templates.

Step 2 On the Search User Templates page, click the alias of the user template that you want to modify.


Note If the user template does not appear in the search results table, set the applicable parameters in the search fields at the top of the page, and click Find.


Step 3 On the Edit User Template Basics page, change settings as applicable.

Step 4 When you have finished changing settings, click Save.

Step 5 From the Edit menu, you may also want to change settings on any (or all) of the available pages. If you change settings on a page, click Save before leaving the page.


Deleting a User Template

Note that you cannot delete the default templates (Voice Mail User Template and Administrator Template).

Deleting a user template does not affect any user accounts that were based on that template when they were created.

To Delete a User Template


Step 1 In Cisco Unity Connection Administration, expand Templates, then click User Templates.

Step 2 On the Search User Templates page, check the check box to the left of the alias of the user template that you want to delete.


Note If the user template does not appear in the search results table, set the applicable parameters in the search fields at the top of the page, and click Find.


Step 3 Click Delete Selected.

Step 4 Click OK.