User Guide for the Cisco Unity Connection Phone Interface (Release 7.x)
Managing Personal Call Transfer Rule Sets to Handle Incoming Calls
Downloads: This chapterpdf (PDF - 133.0KB) The complete bookPDF (PDF - 2.76MB) | Feedback

Managing Personal Call Transfer Rule Sets to Handle Incoming Calls

Table Of Contents

Managing Personal Call Transfer Rule Sets to Handle Incoming Calls

About Personal Call Transfer Rule Sets

Enabling and Disabling the Use of Personal Call Transfer Rule Sets by Basic Transfer Rules

Enabling and Disabling the Use of Personal Call Transfer Rule Sets

Enabling and Disabling Individual Rule Sets

Enabling Individual Sets

Disabling Individual Sets

Using the Transfer All Rule Set

Enabling Transfer All

Disabling Transfer All

Forwarding All Calls to Cisco Unity Connection

Enabling the Forwarding of All Calls

Canceling the Forwarding of All Calls


Managing Personal Call Transfer Rule Sets to Handle Incoming Calls


About Personal Call Transfer Rule Sets

Enabling and Disabling the Use of Personal Call Transfer Rule Sets by Basic Transfer Rules

Enabling and Disabling the Use of Personal Call Transfer Rule Sets

Enabling and Disabling Individual Rule Sets

Using the Transfer All Rule Set

Forwarding All Calls to Cisco Unity Connection

About Personal Call Transfer Rule Sets

You set up personal call transfer rule sets so that Cisco Unity Connection transfers particular calls to you according to caller identity, time of day, and your meeting schedule, or transfers your calls to voicemail or to another phone number. Personal call transfer rules are more advanced than the basic transfer rules—standard, alternate, and closed—which allow you to configure basic transfer settings.

You manage your personal call transfer rule sets in the Personal Call Transfer Rules web tool. Once rule sets have been defined, you can enable them in the web tool or by phone. (For more information on how you use and manage personal call transfer rule sets, refer to the User Guide for the Cisco Unity Connection Personal Call Transfer Rules Web Tool.)

Enabling and Disabling the Use of Personal Call Transfer Rule Sets by Basic Transfer Rules

Cisco Unity Connection uses personal call transfer rules to process your calls only when the active basic rule—standard, alternate or closed—is configured to apply personal call transfer rules instead of the basic settings.

To Enable or Disable the Use of Personal Call Transfer Rule Sets by a Basic Transfer Rule by Using the Phone Keypad


Step 1 Call and log on to Connection.

Step 2 At the Main menu, choose the options Setup Options > Transfer Settings.

Step 3 Choose the standard, alternate, or closed transfer rule.

Step 4 After Connection announces your current transfer settings, follow the prompts to enable or disable personal call transfer rules.

Step 5 Repeat Step 3 and Step 4 for each basic transfer rule, as applicable.


To Enable or Disable the Use of Personal Call Transfer Rule Sets by a Basic Transfer Rule by Using Voice Commands


Step 1 Call and log on to Connection.

Step 2 When Connection asks, "What do you want to do," say:

"Setup Options." (Connection temporarily switches to the phone keypad.)

Step 3 On the phone keypad, choose the option Transfer Settings.

Step 4 Choose the standard, alternate, or closed transfer rule.

Step 5 After Connection announces your current transfer settings, follow the prompts to enable or disable personal call transfer rules.

Step 6 Repeat Step 4 and Step 5 for each basic transfer rule, as applicable.


Tip To switch back to using voice commands, keep pressing * until you hear the "Voice Command Conversation" prompt.



Enabling and Disabling the Use of Personal Call Transfer Rule Sets

Enabling means that Connection uses your personal call transfer rule sets to process calls if your basic transfer rules—the standard, alternate or closed transfer rule—are configured to apply personal call transfer rules instead of the basic settings. Disabling means that Connection does not use personal call transfer rule sets to process calls even if your basic transfer rules are configured to apply personal call transfer rules. In that case, calls will be transferred to your extension.

This section contains two procedures. Do the applicable procedure, depending on whether you are using the phone keypad or voice commands.

To Enable or Disable the Use of Personal Call Transfer Rule Sets by Using the Phone Keypad


Step 1 Call and log on to Connection.

Step 2 At the Main menu, choose the options Setup Options > Transfer Settings > Personal Call Transfer Rules.

Step 3 To enable, choose the option to turn call routing rules on after Connection tells you that they are off.

To disable, choose the option Turn Call Routing Rules Off.


To Enable or Disable the Use of Personal Call Transfer Rule Sets by Using Voice Commands


Step 1 Call and log on to Connection.

Step 2 When Connection asks, "What do you want to do," say:

"Setup Options." (Connection temporarily switches to the phone keypad.)

Step 3 On the phone keypad, choose the options Transfer Settings > Personal Call Transfer Rules.

Step 4 To enable, choose the option to turn call routing rules on after Connection tells you that they are off.

To disable, choose the option Turn Call Routing Rules Off.


Tip To switch back to using voice commands, keep pressing * until you hear the "Voice Command Conversation" prompt.



Enabling and Disabling Individual Rule Sets

You can enable only one rule set at a time by phone, and the rule set becomes active immediately. Cisco Unity Connection plays the enable prompt only when you have a rule set that is disabled.

Disabling a rule set means making it ineligible to be active. Connection plays the disable prompt only when you have a rule set that is enabled but not active.

When no rule sets are defined or active, calls are transferred to your extension.

Enabling Individual Sets

This section contains two procedures. Do the applicable procedure, depending on whether you are using the phone keypad or voice commands.

To Enable a Rule Set by Using the Phone Keypad


Step 1 Call and log on to Connection.

Step 2 At the Main menu, choose the options Setup Options > Transfer Settings > Personal Call Transfer Rules.


Note Connection plays the prompt to enable a rule set only when personal call transfer rule sets are enabled for use.


Step 3 Choose the option Enable a Transfer Rule Set.

Step 4 Follow the prompts to activate a rule set and to set the number of days you want the rule set to be active.


To Enable a Rule Set by Using Voice Commands


Step 1 Call and log on to Connection.

Step 2 When Connection asks, "What do you want to do," say:

"Setup Options." (Connection temporarily switches to the phone keypad.)

Step 3 On the phone keypad, choose the options Transfer Settings > Personal Call Transfer Rules.


Note Connection plays the prompt to enable a rule set only when personal call transfer rule sets are enabled for use.


Step 4 Choose the option Enable a Transfer Rule Set.

Step 5 Follow the prompts to activate a rule set and to set the number of days you want the rule set to be active.


Tip To switch back to using voice commands, keep pressing * until you hear the "Voice Command Conversation" prompt.



Disabling Individual Sets

This section contains two procedures. Do the applicable procedure, depending on whether you are using the phone keypad or voice commands.

To Disable a Rule Set by Using the Phone Keypad


Step 1 Call and log on to Connection.

Step 2 At the Main menu, choose the options Setup Options > Transfer Settings > Personal Call Transfer Rules > Disable a Transfer Rule Set.


Note Connection plays the prompt to disable a rule set only when there is a rule set that is enabled but not active.


Step 3 Follow the prompts to disable the rule set.


To Disable a Rule Set by Using Voice Commands


Step 1 Call and log on to Connection.

Step 2 When Connection asks, "What do you want to do," say:

"Setup Options." (Connection temporarily switches to the phone keypad.)

Step 3 On the phone keypad, choose the options Transfer Settings > Personal Call Transfer Rules > Disable a Transfer Rule Set.


Note Connection plays the prompt to disable a rule set only when there is a rule set that is enabled but not active.


Step 4 Follow the prompts to disable the rule set.


Tip To switch back to using voice commands, keep pressing * until you hear the "Voice Command Conversation" prompt.



Using the Transfer All Rule Set

The Transfer All rule set contains a single rule that forwards all of your calls to a specific destination for a specified time. Transfer All is the only rule set that you must set by phone. Cisco Unity Connection activates the rule set and displays it on the Call Transfer Rule Sets page of the Personal Call Transfer Rules web tool.

When you enable Transfer All, it immediately becomes your active rule set for the duration specified. If a transferred call is not answered at the Transfer All destination, Connection transfers the call to voicemail.

Enabling Transfer All

This section contains two procedures. Do the applicable procedure, depending on whether you are using the phone keypad or voice commands.

To Enable the Transfer All Rule Set by Using the Phone Keypad


Step 1 Call and log on to Connection.

Step 2 At the Main menu, choose the options Setup Options >Transfer Settings > Personal Call Transfer Rules.

Step 3 Follow the prompts to transfer all calls to voicemail or to a specific phone number, and to set the number of days you want the Transfer All rule set to be active.


Tip A day ends at 11:59 p.m., so a duration of one day means until the end of the current day (11:59 p.m.), two days is through the end of tomorrow, and so on. You can enter from 1-999 days for duration.



To Enable the Transfer All Rule Set by Using Voice Commands


Step 1 Call and log on to Connection.

Step 2 When Connection asks, "What do you want to do," say:

"Setup Options." (Connection temporarily switches to the phone keypad.)

Step 3 On the phone keypad, choose the options Transfer Settings > Personal Call Transfer Rules.

Step 4 Follow the prompts to transfer all calls to voicemail or to a specific phone number, and to set the number of days you want the Transfer All rule set to be active.


Tip A day ends at 11:59 p.m., so a duration of one day means until the end of the current day (11:59 p.m.), two days is through the end of tomorrow, and so on. You can enter from 1-999 days for duration.



Tip To switch back to using voice commands, keep pressing * until you hear the "Voice Command Conversation" prompt.



Disabling Transfer All

This section contains two procedures. Do the applicable procedure, depending on whether you are using the phone keypad or voice commands.

To Disable the Transfer All Rule Set by Using the Phone Keypad


Step 1 Call and log on to Connection.

Step 2 At the Main menu, choose the options Setup Options > Transfer Settings > Personal Call Transfer Rules > Cancel Transferring All Calls to This Destination.


To Disable the Transfer All Rule Set by Using Voice Commands


Step 1 Call and log on to Connection.

Step 2 When Connection asks, "What do you want to do," say:

"Setup Options." (Connection temporarily switches to the phone keypad.)

Step 3 On the phone keypad, choose the options Transfer Settings > Personal Call Transfer Rules > Cancel Transferring All Calls to This Destination.


Tip To switch back to using voice commands, keep pressing * until you hear the "Voice Command Conversation" prompt.



Forwarding All Calls to Cisco Unity Connection

You can forward all your incoming calls to Cisco Unity Connection so that your personal call transfer rule sets are applied to calls immediately. With this option, the phone system does not ring your extension first before applying personal call transfer rule sets to locate you when there is no answer.

Enabling the Forwarding of All Calls

This section contains two procedures. Do the applicable procedure, depending on whether you are using the phone keypad or voice commands.

To Forward All Calls to Cisco Unity Connection by Using the Phone Keypad


Step 1 Call and log on to Connection.

Step 2 At the Main menu, choose the options Setup Options > Transfer Settings > Personal Call Transfer Rules.

Step 3 Follow the prompts to forward all calls to Connection, and to set the number of days you want the forwarding to be active.


Tip A day ends at 11:59 p.m., so a duration of one day means until the end of the current day (11:59 p.m.), two days is through the end of tomorrow, and so on. You can enter from 1-999 days for duration.



To Forward All Calls to Cisco Unity Connection by Using Voice Commands


Step 1 Call and log on to Connection.

Step 2 When Connection asks, "What do you want to do," say:

"Setup Options." (Connection temporarily switches to the phone keypad.)

Step 3 On the phone keypad, choose the options Transfer Settings > Personal Call Transfer Rules.

Step 4 Follow the prompts to forward all calls to Connection, and to set the number of days you want the forwarding to be active.


Tip A day ends at 11:59 p.m., so a duration of one day means until the end of the current day (11:59 p.m.), two days is through the end of tomorrow, and so on. You can enter from 1-999 days for duration.



Tip To switch back to using voice commands, keep pressing * until you hear the "Voice Command Conversation" prompt.



Canceling the Forwarding of All Calls

This section contains two procedures. Do the applicable procedure, depending on whether you are using the phone keypad or voice commands.

To Cancel Forwarding All Calls to Cisco Unity Connection by Using the Phone Keypad


Step 1 Call and log on to Connection.

Step 2 At the Main menu, choose the options Setup Options > Transfer Settings > Personal Call Transfer Rules > Cancel Forwarding All Calls to Cisco Unity Connection.


To Cancel Forwarding All Calls to Cisco Unity Connection by Using Voice Commands


Step 1 Call and log on to Connection.

Step 2 When Connection asks, "What do you want to do," say:

"Setup Options." (Connection temporarily switches to the phone keypad.)

Step 3 On the phone keypad, choose the options Transfer Settings > Personal Call Transfer Rules > Cancel Forwarding All Calls to Cisco Unity Connection.


Tip To switch back to using voice commands, keep pressing * until you hear the "Voice Command Conversation" prompt.