Troubleshooting Guide for Cisco Unity Connection Release 7.x
Reports
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Reports

Table Of Contents

Reports

Confirming That the Connection Reports Data Harvester Service Is Running

Adjusting the Report Data Collection Cycle


Reports


When no data appears in the reports that you generate, use the following task list to determine the cause and to resolve the problem.

Task List for Troubleshooting Data in Reports

1. Confirm that the Connection Reports Data Harvester service is running. See the "Confirming That the Connection Reports Data Harvester Service Is Running" section.

2. Adjust the report data collection cycle. See the "Adjusting the Report Data Collection Cycle" section.

3. Use traces to troubleshoot reports. For detailed instructions on enabling the applicable traces and viewing the trace logs, see the "Diagnostic Traces" chapter.

For information about the available reports and how to generate reports, see the "Using Reports" chapter of the Administration Guide for Cisco Unity Connection Serviceability Release 7.x.

Confirming That the Connection Reports Data Harvester Service Is Running

To Confirm That the Connection Reports Data Harvester Service Is Running


Step 1 In Cisco Unity Connection Serviceability, on the Tools menu, click Service Management.

Step 2 On the Control Center - Feature Services page, under Optional Services, locate the Connection Reports Data Harvester service.

Step 3 Confirm that the activate status for the Connection Reports Data Harvester service is Activated. If the activate status is Deactivated, click Activate.

Step 4 Confirm that the service status for the Connection Reports Data Harvester service is Started. If the service status is Stopped, click Start.

Step 5 Confirm that the running time for the Connection Reports Data Harvester service is greater than 00:00:00. If the running time is 00:00:00, deactivate the Connection Reports Data Harvester service, then repeat Step 3 and Step 4.


Adjusting the Report Data Collection Cycle

Revised May 2009

If the value of the Data Collection Cycle field is too high, the data may not have been collected yet for the report because the time between each cycle of collecting data is too long. Do the following procedure to correct the value.

To Adjust the Report Data Collection Cycle


Step 1 In Cisco Unity Connection Administration, expand System Settings, then click Advanced > Reports.

Step 2 (Cisco Unity Connection 7.1 and later) On the Report Configuration page, in the Minutes Between Data Collection Cycles field, enter the time (in minutes) that you want between each cycle of collecting data for the reports. The default is 30 minutes.

(Cisco Unity Connection 7.0 only) On the Report Configuration page, in the Milliseconds Between Data Collection Cycles field, enter the time (in milliseconds) that you want between each cycle of collecting data for the reports. The default is 1800000 milliseconds (30 minutes).

Step 3 Click Save.