Administration Guide for Cisco Unity Connection Serviceability Release 7.x
Managing Cisco Unity Connection Services
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Managing Cisco Unity Connection Services

Table Of Contents

Managing Cisco Unity Connection Services

Cisco Unity Connection Services

Managing Services in Control Center


Managing Cisco Unity Connection Services


This chapter provides information on managing services in Cisco Unity Connection Serviceability and contains the following sections:

Cisco Unity Connection Services

Managing Services in Control Center

Cisco Unity Connection Services

Revised October 22, 2010

Cisco Unity Connection has the following services:

Status Only Services

Connection DB

Connection Server Role Manager

Connection Serviceability

Critical Services

Connection Conversation Manager

Connection Message Transfer Agent

Connection Mixer

Connection Notifier

Base Services

Connection Administration

Connection DB Event Publisher

Connection IMAP Server

Connection License Server

Connection SNMP Agent

Optional Services

Connection Access Layer

Connection CM Database Event Listener

Connection Database Proxy

Connection Digital Networking Replication Agent

Connection File Syncer

Connection Groupware Caching Service

Connection Inbox RSS Feed

Connection Integrated Mailbox Configuration

Connection Message Event Service

Connection Personal Communication Assistant

Connection Realtime Monitoring APIs

Connection Reports Data Harvester

Connection SMTP Server

Connection System Agent

Connection Voice Mail Web Service

Connection Voice Recognition Transport

Connection Voice Recognizer

Managing Services in Control Center

Control Center in Cisco Unity Connection Serviceability lets you do the following tasks:

Activate and deactivate Connection services in the Optional Services section.

Start and stop all Connection services except the services in the Status Only Services section.

Stopping Connection services in the Critical Services section may cause calls in progress to be dropped and degrades the normal function of the Connection or Cisco Unified CMBE server.

When a Cisco Unity Connection cluster is configured, stopping a service in the Critical Services section for the server with Primary status causes the status for the servers in the cluster to change.

View the status the status of Connection services.

Refresh the status of Connection services.


Tip You may need to manage services in both Cisco Unity Connection Serviceability and Cisco Unified Serviceability to troubleshoot a problem.

The Cisco Unified Serviceability services are described in the Cisco Unified Serviceability Administration Guide.


This section contains five procedures; do the applicable procedure to activate, deactivate, start, or stop Connection services, or to refresh the status of services. You can activate, deactivate, start, and stop only one service at a time.

To Activate a Service in Control Center


Step 1 In Cisco Unity Connection Serviceability, choose Tools > Service Management.

Step 2 From the Server drop-down box, choose the applicable Connection or Cisco Unified CMBE server, and click Go.

Step 3 Under Optional Services, locate the service that you want to activate.

Step 4 In the Change Activate Status column, click Activate.


To Deactivate a Service in Control Center


Step 1 In Cisco Unity Connection Serviceability, choose Tools > Service Management.

Step 2 From the Server drop-down box, choose the applicable Connection or Cisco Unified CMBE server, and click Go.

Step 3 Under Optional Services, locate the service that you want to deactivate.

Step 4 In the Change Activate Status column, click Deactivate.


To Start a Service in Control Center


Step 1 In Cisco Unity Connection Serviceability, choose Tools > Service Management.

Step 2 From the Server drop-down box, choose the applicable Connection or Cisco Unified CMBE server, and click Go.

Step 3 Under Optional Services, locate the service that you want to start.


Note Services that are deactivated must be activated before they can be started.


Step 4 In the Change Service Status column, click Start.


To Stop a Service in Control Center


Step 1 In Cisco Unity Connection Serviceability, choose Tools > Service Management.

Step 2 From the Server drop-down box, choose the applicable Connection or Cisco Unified CMBE server, and click Go.

Step 3 Locate the service that you want to stop.


Note Services in the Status Only Services section cannot be started or stopped in Cisco Unity Connection Serviceability. You must use the command line interface (CLI) to start or stop these services.

When a Connection cluster is configured, stopping a service in the Critical Services section for the server with Primary status will cause the status for the servers in the cluster to change. To prevent the status change when the service is stopped, in Cisco Unity Connection Administration, you must uncheck the Automatically Change Server Status When the Publisher Server Fails check box on the System Settings > Advanced > Cluster Configuration page.


Step 4 In the Change Service Status column, click Stop.


Note Stopping Connection services in the Critical Services section may cause calls in progress to be dropped and degrades the normal function of the Connection or Cisco Unified CMBE server.

A service that is not activated cannot be started or stopped.


Step 5 If you are prompted that the cluster server status will change, click OK.


To Refresh Service Status in Control Center


Step 1 In Cisco Unity Connection Serviceability, choose Tools > Service Management.

Step 2 From the Server drop-down box, choose the applicable Connection or Cisco Unified CMBE server, and click Go.

Step 3 Click Refresh.

The status information is updated to reflect the current status.