Cisco Unified Communications Manager SCCP Integration Guide for Cisco Unity Connection Release 7.x
Appendix: Adding Cisco Unified Communications Manager Express to a Cisco Unified Communications Manager Integration
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Adding Cisco Unified Communications Manager Express to a Cisco Unified Communications Manager Integration

Table Of Contents

Adding Cisco Unified Communications Manager Express to a Cisco Unified Communications Manager Integration


Adding Cisco Unified Communications Manager Express to a Cisco Unified Communications Manager Integration


Cisco Unity Connection can integrate a Cisco Unified Communications Manager phone system integration that has a port group of Cisco Unified CM servers and a Cisco Unified Communications Manager Express server. This configuration is typically used to ensure call processing functionality at a branch office when the WAN link is down.

There are the following considerations:

The version of Cisco Unified CM Express and the version of the Cisco Unity Connection must be a supported combination in the SCCP Compatibility Matrix: Cisco Unity Connection, Cisco Unified Communications Manager, and Cisco Unified Communications Manager Express at http://www.cisco.com/en/US/products/ps6509/products_device_support_tables_list.html.

The Cisco Unified CM phone system integration is typically already created before adding the Cisco Unified CM Express server.

To add a Cisco Unified CM Express server to a Cisco Unified CM phone system integration, do the following procedure.

To Add a Cisco Unified CM Express Server to a Cisco Unified CM Phone System Integration


Step 1 Log on to Cisco Unity Connection Administration.

Step 2 In Cisco Unity Connection Administration, expand Telephony Integrations, then click Port Group.

Step 3 On the Search Port Groups page, click the name of the port group for the Cisco Unified CM servers.

Step 4 On the Port Group Basics page, on the Edit menu, click Servers.

Step 5 On the Edit Servers page, enter the following settings.

Table B-1 Settings for the Cisco Unified CM Express Server 

Field
Setting

Order

Enter a number that is higher than the Cisco Unified CM servers. The lowest number is the primary Cisco Unified CM server, the higher numbers are the secondary servers.

IP Address or Host Name

Enter the IP address (or host name) of the Cisco Unified CM Express server that you are adding to the Cisco Unified CM port group.

Port

Enter the TCP port of the Cisco Unified CM Express server that you are adding to the Cisco Unified CM port group. We recommend that you use the default setting.

TLS Port

Enter the TLS port of the Cisco Unified CM Express server that you are adding to the Cisco Unified CM port group. We recommend that you use the default setting.

Server Type

Click Cisco Unified Communications Manager Express.



Note You can click Ping to verify the IP address of the Cisco Unified CM Express server.


Step 6 Click Save.

Step 7 On the Edit menu, click Advanced Settings.

Step 8 On the Edit Advanced Settings page, in the Delay After Answer field, enter 1000 and click Save.

Step 9 If prompted to restart the Connection Conversation Manager service, do the following sub-steps. Otherwise, continue to Step 10.

a. In the Navigation drop-down list, click Cisco Unity Connection Serviceability and click Go.

b. On the Cisco Unity Connection Serviceability page, on the Tools menu, click Control Center - Feature Services.

c. On the Control Center - Feature Services page, in the Server drop-down list, click the name of the Cisco Unity Connection server and click Go.

d. Under Cisco Unity Connection Services, click Connection Conversation Manager.

e. At the top of the page, click Restart.

f. When prompted to confirm restarting the service, click Yes.

g. In the Navigation drop-down list, click Cisco Unity Connection Administration and click Go.

h. In Cisco Unity Connection Administration, expand Telephony Integrations, then click Phone System.

Step 10 In Cisco Unity Connection Administration, in the Related Links drop-down list, click Test Port Group and click Go to confirm the Cisco Unified CM Express port group settings.

Step 11 When prompted that the test will terminate call in progress, click OK.

If the test is not successful, the Task Execution Results displays one or more messages with troubleshooting steps. After correcting the problems, test the connection again.

Step 12 In the Task Execution Results window, click Close.

Step 13 Log off Cisco Unity Connection Administration.