Cisco Unified Communications Manager SCCP Integration Guide for Cisco Unity Connection Release 7.x
Changing the Number of Voice Messaging Ports
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Changing the Number of Voice Messaging Ports

Table Of Contents

Changing the Number of Voice Messaging Ports


Changing the Number of Voice Messaging Ports


To change the number of voice messaging ports in Cisco Unified Communications Manager and in Cisco Unity Connection for an existing integration, do the following procedures.

To Change the Number of Voice Mail Ports in Cisco Unified Communications Manager Administration


Step 1 On the Cisco Unified CM server, use Cisco Voice Mail Port Wizard to change the number of voice mail ports. Refer to the following:

To add voice mail ports in Cisco Unified CM Administration by using the Cisco Voice Mail Port Wizard, see the "To Add Voice Mail Ports to Cisco Unified CM" procedure in the chapter for the applicable version of Cisco Unified CM.

To remove voice mail ports in Cisco Unified CM Administration by using the Cisco Voice Mail Port Wizard, refer to the Cisco Unified CM Administration Help.


If you are adding voice messaging ports, do the "To Add Voice Messaging Ports in Cisco Unity Connection Administration" procedure.

If you are deleting voice messaging ports, do the "To Delete Voice Messaging Ports in Cisco Unity Connection Administration" procedure.

To Add Voice Messaging Ports in Cisco Unity Connection Administration


Step 1 If the Cisco Unity Connection license does not enable the additional voice messaging ports you added, see your sales representative to request the applicable license.

Step 2 When you have the license, log on to Cisco Unity Connection Administration.

Step 3 In Cisco Unity Connection Administration, expand System Settings, then click Licenses.

Step 4 On the License page, on the License menu, click Add New License.

Step 5 On the Add New License page, click Browse.

Step 6 In the Choose File dialog box, browse to license file and click Open.

Step 7 On the Add New License page, click Add.

Step 8 On the Licenses page, check the check box for the license file that you added in Step 7 and click Install Selected.

Step 9 In Cisco Unity Connection Administration, expand Telephony Integrations, then click Port.

Step 10 On the Search Ports page, under Port Search Results, click Add New.

Step 11 On the New Port page, enter the applicable settings and click Save.


Caution Make sure that there are an appropriate number of ports set to answer calls and an appropriate number of ports set to dial out. Otherwise, the integration will not function correctly. For details, see to the "Planning How the Voice Messaging Ports Will Be Used by Cisco Unity Connection" chapter.

Step 12 If prompted to restart the Connection Conversation Manager service, do the following substeps. Otherwise, continue to Step 13.

a. In the Navigation drop-down list, click Cisco Unity Connection Serviceability and click Go.

b. On the Cisco Unity Connection Serviceability page, on the Tools menu, click Control Center - Feature Services.

c. On the Control Center - Feature Services page, in the Server drop-down list, click the name of the Cisco Unity Connection server and click Go.

d. Under Cisco Unity Connection Services, click Connection Conversation Manager.

e. At the top of the page, click Restart.

f. When prompted to confirm restarting the service, click Yes.

g. In the Navigation drop-down list, click Cisco Unity Connection Administration and click Go.

Step 13 If you are not using Cisco Unified CM authentication and encryption, skip to Step 21.

If you are using Cisco Unified CM authentication and encryption, in Cisco Unity Connection Administration, expand Telephony Integrations, then click Phone System.


Caution Confirm that you have set up the TFTP server on the Edit Servers page for the port group that the voice messaging ports belong to. Otherwise, the integration will not function correctly with Cisco Unified CM authentication and encryption.

Step 14 On the Search Phone Systems page, click the name of the Cisco Unified CM phone system for which you want to enable authentication and encryption of the Cisco Unity Connection voice messaging ports.

Step 15 On the Phone System Basics page, on the Edit menu, click Root Certificate.

Step 16 On the View Root Certificate page, right-click the Right-click to Save the Certificate as a File link, and click Save Target As.

Step 17 In the Save As dialog box, browse to the location where you want to save the Cisco Unity Connection root certificate as a file.

Step 18 In the File Name field, confirm that the extension is .pem (rather than .htm), and click Save.


Caution The certificate must be saved as a file with the extension .pem (rather than .htm) or Cisco Unified CM will not recognize the certificate.

When Cisco Unity Connection is integrated with both Cisco Unified CM 4.x and Cisco Unified CM 5.x and later servers, you must copy the .pem file to the Cisco Unified CM 5.x and later servers and the .0 file to the Cisco Unified CM 4.x server. Otherwise, authentication and encryption will not function correctly.

Step 19 In the Download Complete dialog box, click Close.

Step 20 Upload the Cisco Unity Connection root certificate to all Cisco Unified CM servers in this Cisco Unified CM phone system integration by doing the following substeps.


Caution The Cisco Unity Connection system clock must be synchronized with the Cisco Unified CM system clock for Cisco Unified CM authentication to function immediately. Otherwise, Cisco Unified CM will not let the Cisco Unity Connection voice messaging ports register until the Cisco Unified CM system clock has passed the time stamp in the Cisco Unity Connection device certificates.

a. On the Cisco Unified CM server, in Cisco Unified CM Platform Administration, on the Security menu, click Certificate Management > Upload Certificate/CTL.

b. On the Cisco IPT Platform Administration page, click Upload Trust Certificate and Cisco Unified Communications Manager - Trust, then click OK.

c. Browse to the Cisco Unity Connection root certificate that you saved in Step 18.

d. Follow the on-screen instructions.

e. Repeat Step 20a. through Step 20d. on all remaining Cisco Unified CM servers in the Cisco Unified CM cluster.

f. In Cisco Unity Connection Administration, in the Related Links drop-down list, click Check Telephony Configuration and click Go to confirm the connection to the Cisco Unified CM servers.

If the test is not successful, the Task Results list displays one or more messages with troubleshooting steps. After correcting the problems, test the connection again.

g. In the Task Results window, click Close.

Step 21 If prompted, restart the Cisco Unity Connection software.

Step 22 Log off Cisco Unity Connection Administration.


To Delete Voice Messaging Ports in Cisco Unity Connection Administration


Step 1 Log on to the Cisco Unity Connection Administration.

Step 2 Go to the Telephony Integrations > Port page.

Step 3 Under Port Search Results, check the check boxes next to the voice messaging ports that you want to delete.

Step 4 Click Delete Selected.

Step 5 For the remaining voice messaging ports in the port group, change the settings as necessary so that there are an appropriate number of voice messaging ports set to answer calls and an appropriate number of voice messaging ports set to dial out.

Step 6 If prompted to restart the Connection Conversation Manager service, do the following substeps. Otherwise, continue to Step 7.

a. In the Navigation drop-down list, click Cisco Unity Connection Serviceability and click Go.

b. On the Cisco Unity Connection Serviceability page, on the Tools menu, click Control Center - Feature Services.

c. On the Control Center - Feature Services page, in the Server drop-down list, click the name of the Cisco Unity Connection server and click Go.

d. Under Cisco Unity Connection Services, click Connection Conversation Manager.

e. At the top of the page, click Restart.

f. When prompted to confirm restarting the service, click Yes.

g. In the Navigation drop-down list, click Cisco Unity Connection Administration and click Go.

h. In Cisco Unity Connection Administration, expand Telephony Integrations, then click Phone System.

Step 7 In Cisco Unity Connection Administration, in the Related Links drop-down list, click Check Telephony Configuration and click Go to confirm the phone system integration settings.

If the test is not successful, the Task Execution Results displays one or more messages with troubleshooting steps. After correcting the problems, test the connection again.

Step 8 In the Task Execution Results window, click Close.

Step 9 Log off Cisco Unity Connection Administration.