Interface Reference Guide for Cisco Unity Connection Administration Release 7.x
Users
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Users

Table Of Contents

Users

Search Users

Add New User

Edit User Basics

Edit Password Settings

Change Password

Edit Roles

Message Waiting Indicators

Edit Message Waiting Indicators

New Message Waiting Indicator

Transfer Rules

Edit Transfer Rule

Edit Message Settings

Caller Input

Edit Caller Input

Edit Mailbox

Phone Menu

Playback Message Settings

Send Message Settings

Edit Message Actions

Search Greetings

Edit Greeting

Notification Devices

New Notification Device

Edit Notification Device

Alternate Extensions

New Alternate Extension

Edit Alternate Extension

Edit Alternate Names

Private Distribution Lists

External Service Accounts

New External Service Accounts

Edit External Service Account

Search SMTP Proxy Addresses


Users


See the following sections:

Search Users

Add New User

Edit User Basics

Edit Password Settings

Change Password

Edit Roles

Message Waiting Indicators

Edit Message Waiting Indicators

New Message Waiting Indicator

Transfer Rules

Edit Transfer Rule

Edit Message Settings

Caller Input

Edit Caller Input

Edit Mailbox

Phone Menu

Playback Message Settings

Send Message Settings

Edit Message Actions

Search Greetings

Edit Greeting

Notification Devices

New Notification Device

Edit Notification Device

Alternate Extensions

New Alternate Extension

Edit Alternate Extension

Edit Alternate Names

Private Distribution Lists

External Service Accounts

New External Service Accounts

Edit External Service Account

Search SMTP Proxy Addresses

Search Users

Revised May 2009

Table 1-1 Search Users Page 

Field
Description

Limit Search To

Select the criteria by which to limit the display of search results:

All—Display all search results, regardless of the Cisco Unity Connection location or partition to which they belong.

Location—(Applicable to standalone configurations only) Display only results that belong to a particular Connection location. When you select this option, choose the name of the location from the Where Name Is list.

Partition—Display only results that belong to a particular partition. When you select this option, choose the name of the partition from the Where Name Is list.

If you limit the search by partition, also choose whether to display only the primary extension in the partition, or both the primary extension and any alternate extensions that appear in the partition. If you choose to display both the primary extension and any alternate extensions, multiple records may display for a single user in the search results.

Alias

A unique text name for the user.

Click the Alias to go to the specific page for the user.

Extension

(Display only) The extension that the phone system uses to connect to the user.

First Name

(Display only) The first name of the user.

Last Name

(Display only) The last name of the user.

Display Name

(Display only) The name of the user.

Delete Selected

To delete a user, check the check box to the left of the user display name, and click Delete Selected. You can delete multiple users at once.

Add New

To add a user, click the Add New button. A new page opens, on which you enter data applicable to the new user.


See Also

The following chapters of the User Moves, Adds, and Changes Guide for Cisco Unity Connection:

"Finding Users and Contacts in Cisco Unity Connection Administration"

"Preparing to Add User Accounts"

"Adding Cisco Unity Connection Accounts Individually"

"Creating Multiple User Accounts from Cisco Unified Communications Manager Users"

"Setting Up Features and Functionality That Are Controlled by User Account Settings"

Add New User

Table 1-2 Add New User Page 

Field
Description

User Type

Select from the following:

User With Mailbox—For users who need to receive voice mail or use personal call routing rules and other features of Cisco Unity Connection.

User Without Mailbox—For users who do not need to receive voice mail, but need to be given access to administer the system. Users without voice mailboxes do not have a phone extension and are not counted as licensed users.

Based on Template

Select the template on which to base the new user account. The template affects most user settings.

For importing Cisco Unified Communications Manager users, only templates for users with voice mail appear in the list.

Alias

A unique text name for the user.

Users enter the alias to log on to the Cisco Personal Communications Assistant. Administrators enter the alias to log on to Cisco Unity Connection Administration.

First Name

The first name of the user.

Last Name

The last name of the user.

Display Name

Enter a descriptive name for the user.

Consider the following as you enter display names for users, contacts, and distribution lists:

The voice-recognition conversation may have trouble recognizing display names that contain special characters and diacritical marks.

When a user, contact, or distribution list does not have a recorded name, Cisco Unity Connection tries to play the display name or the concatenated first and last names.

SMTP Address

(Optional) Enter an SMTP address for the user. This address identifies the user in an SMTP-enabled client such as Outlook Express. If you do not provide one, Cisco Unity Connection uses the alias to form the address.

Note that the SMTP address cannot include non-ASCII characters. Therefore, if the alias contains non-ASCII characters, you must provide an acceptable SMTP address.

Mailbox Store

The mailbox store in which you want to create the mailbox for this user.

Extension

Enter the extension that the phone system uses to connect to the user.

Cross-Server Transfer Extension

Enter the extension to release transfer calls to if a caller on another Cisco Unity Connection server attempts to transfer to the user but the cross-server transfer attempt is unsuccessful. The extension you enter here is also used to release transfer the call if cross-server transfer is not configured for the home Cisco Unity Connection server of the user on the originating server.

Note If the cross-server transfer attempt succeeds, this field is not used, and the home server of the user handles the call according to the active call transfer rule configured for the user.

Outgoing Fax Number

Enter the phone number of the fax machine that the user sends faxes to for printing.


See Also

The "Preparing to Add User Accounts" chapter of the User Moves, Adds, and Changes Guide for Cisco Unity Connection.

The "Adding Cisco Unity Connection Accounts Individually" chapter of the User Moves, Adds, and Changes Guide for Cisco Unity Connection.

Edit User Basics

Revised May 2009

Table 1-3 Edit User Basics Page 

Field
Description

Alias

A unique text name for the user.

Users enter the alias to log on to the Cisco Personal Communications Assistant. Administrators enter the alias to log on to Cisco Unity Connection Administration.

If you change the alias for a user, Cisco Unity Connection automatically creates an SMTP proxy address for the previous alias. This allows other Connection users to reply to messages that were sent from the previous alias and have the replies reach the user at the new alias.

When Connection is integrated with an LDAP directory, the Alias field in Connection cannot be changed for any user who is integrated with an LDAP user. However, if you are using Active Directory as the LDAP directory, you can change the value of the LDAP field that is mapped to the Alias field, and the change is replicated to Connection the next time the Connection database is synchronized with the LDAP directory. This also causes Connection to automatically create an SMTP proxy address for the previous alias.


Caution If you are using an LDAP directory other than Active Directory and you change the value of the LDAP field that is mapped to the Connection Alias field, the Connection user will be converted to a non-LDAP-integrated user.

First Name

The first name of the user.

Last Name

The last name of the user.

Display Name

Enter a descriptive name for the user.

Consider the following as you enter display names for users, contacts, and distribution lists:

The voice-recognition conversation may have trouble recognizing display names that contain special characters and diacritical marks.

When a user, contact, or distribution list does not have a recorded name, Cisco Unity Connection tries to play the display name or the concatenated first and last names.

SMTP Address

(Optional) Enter an SMTP address for the user. This address identifies the user in an SMTP-enabled client such as Outlook Express. If you do not provide one, Cisco Unity Connection uses the alias to form the address.

Note that the SMTP address cannot include non-ASCII characters. Therefore, if the alias contains non-ASCII characters, you must provide an acceptable SMTP address.

Initials

(Optional) Enter the initials of the user.

Title

(Optional) Enter a title for the user.

Employee ID

(Optional) Enter an ID for the user.

Extension

Enter the extension that the phone system uses to connect to the user.

Cross-Server Transfer Extension

Enter the extension to release transfer calls to if a caller on another Cisco Unity Connection server attempts to transfer to the user but the cross-server transfer attempt is unsuccessful. The extension you enter here is also used to release transfer the call if cross-server transfer is not configured for the home Cisco Unity Connection server of the user on the originating server.

Note If the cross-server transfer attempt succeeds, this field is not used, and the home server of the user handles the call according to the active call transfer rule configured for the user.

Outgoing Fax Number

Enter the phone number of the fax machine that the user sends faxes to for printing.

Outgoing Fax Server

Click the applicable fax server for the user.

Partition

Select the partition to which the object belongs. Partitions are grouped together into search spaces, which are used to define the scope of objects (for example, users and distribution lists) that a user or outside caller can reach while interacting with Cisco Unity Connection. Most objects can belong only to one partition; the exception is users, who can have their primary extension in one partition and alternate extensions in other partitions. A partition can belong to more than one search space.

Note that extensions must be unique within a partition, and that partitions can contain objects that do not have an associated extension (for example, some contacts and system distribution lists).

Search Scope

Select a search space to apply to the user account. Search spaces are used to define the scope of objects (for example, users and distribution lists) that the user can reach while interacting with Cisco Unity Connection.

Phone System

Click the phone system on which the user extension was created.

Class of Service

Select the class of service to which the user is assigned. The class of service controls many user settings.

Active Schedule

Select a schedule from the list to specify the days and times that the standard and closed greetings play, as well as the action that Cisco Unity Connection takes after the greeting.

Set for Self-Enrollment at Next Login

Check this check box so that the user is asked at the next logon to record a name and a standard greeting, to set a password, and to choose whether to be listed in directory assistance.

When the user has enrolled, the check box is unchecked automatically. This setting is most commonly used for new users.

Default setting: Check box checked.

List in Directory

Check this check box to list the user in directory assistance, which outside callers can use to reach users.

When allowed by the class of service, users can change this setting by phone or by using the Cisco Unity Assistant.

Default setting: Check box checked.

Send Non-Delivery Receipts on Failed Message Delivery

Check this check box so that Cisco Unity Connection routes non-delivery receipt (NDR) messages to the sender when message delivery fails.

Default setting: Check box checked.

Skip Password When Calling From a Known Extension

Check this check box if you do not want this user to be asked for a password when calling from this extension.

Note There are security risks when using this setting. It is possible for a hacker to spoof the caller ID of a phone call. If a hacker can reach the Cisco Unity Connection system with a spoofed caller ID that matches a primary or alternate extension on which this setting has been enabled, the hacker has access to user mailboxes.

Use Short Calendar Caching Poll Interval

(Calendar integrations only) Check this check box so that the Outlook calendar information for the user is updated according to the frequency that is configured in the Short Calendar Caching Poll Interval (In Minutes) field on the System Settings > Advanced Settings > External Services page.

When this check box is not checked, the Outlook calendar information for the user is updated according to the frequency that is configured in the Normal Calendar Caching Poll Interval (In Minutes) field on the System Settings > Advanced Settings > External Services page.

Default setting: Check box not checked.

Voice Name

This is the recorded name of the user, system contact, distribution list, or handler. You can record the name here, or a user can record the name by using the self-enrollment conversation, the setup options, or by using the Cisco Unity Assistant.

To record the voice name here, use the Media Master. Use the Open File option on the Options menu of the Media Master to use a prerecorded WAV file as the recording.

Address

(Optional) Enter the user address.

Building

(Optional) Enter the building the user is located in.

City

(Optional) Enter the city.

State

(Optional) Enter the state.

Postal Code

(Optional) Enter the postal code.

Country

(Optional) Enter the country.

Use System Default Time Zone

Check this check box to have Cisco Unity Connection apply the system default time zone to the hours selected in the active schedule.

When this check box is not checked, you choose a Time Zone from the list.

Time Zone

Select the desired time zone for the user, or check the Use System Default Time Zone check box. The default time zone is the time zone set on the Cisco Unity Connection server. Change this setting only for those users who are located in a different time zone than the Connection server.

The user time zone setting is used for:

Message Received Time—When a user listens to messages by phone, Connection announces the time that a message was received by using the local time specified for the user.

Message Notification Schedule—The schedule displayed on the user message notification pages and in the Cisco Unity Assistant uses the local time specified for the user.

Note that even if you change the time zone setting for a user, the time zone setting on the Connection server is used to determine when standard and closed greetings are played for callers.

Language

Select the language in which the Cisco Unity Connection conversation plays instructions to users. Select Use System Default Language or select a language from the list. Note that this setting does not apply to the voice-recognition conversation.

The language setting for users also controls the language used for Text to Speech (TTS).

The TTY language allows TTY users to read Connection prompts and to record messages by using a TTY device. TTY functionality is supported only when G.711 is selected as the systemwide message recording and storage codec.

Note Depending on your license settings, United States English may not be available.

Department

(Optional) Enter the user department.

Manager

(Optional) Enter the name of the manager.

Billing ID

(Optional) Billing ID can be used for organization-specific information, such as accounting information, department names, or project codes. This information can be included in user reports.

Corporate Email Address

(Display only) This field is populated in the following ways:

If you created the user by using the Bulk Administration Tool to import a CSV file, and if the CSV file contained a value for the corporate email address, the value appears in this field.

If you created the user by using the Import Users tool to import user data from an LDAP directory, and if the LDAP directory included an email address, the value appears in this field.

If you created the user from data in an LDAP directory (by using either the Bulk Administration Tool or the Import Users tool), the field in the LDAP directory that is imported into the Corporate Email Address field is determined by the option you selected for the Mail ID field in the User Fields to Be Synchronized table on the System Settings > LDAP > LDAP Directory page in Cisco Unity Connection Administration.

Corporate Phone Number

(Display only) This field is populated in the following ways:

If you created the user by using the Bulk Administration Tool to import a CSV file, and if the CSV file contained a value for the corporate phone number, the value appears in this field.

If you created the user by using the Import Users tool to import user data from an LDAP directory, and if the LDAP directory included a phone number, the value appears in this field.

If you created the user from data in an LDAP directory (using either the Bulk Administration Tool or the Import Users tool), the field in the LDAP directory that is imported into the Corporate Phone Number field is determined by the option you selected for the Phone Number field in the User Fields to Be Synchronized table on the System Settings > LDAP > LDAP Directory page in Cisco Unity Connection Administration.


See Also

The "Modifying Individual User Accounts" section in the "Modifying or Deleting Individual User Accounts" chapter of the User Moves, Adds, and Changes Guide for Cisco Unity Connection.

Edit Password Settings

Table 1-4 Edit Password Settings Page 

Field
Description

Choose Password

Select one of the following:

Voice Mail—To change settings associated with the voice mail password of a user.

Web Application—To change settings associated with the web application password of a user.

If Cisco Unity Connection is integrated with an LDAP directory and if LDAP authentication is configured, you must change the web application password in the LDAP directory; you cannot change the password in Connection.

Locked by Administrator

Check this check box to prevent a user from accessing Cisco Unity Connection.

To prevent a user from accessing voice mail, check this check box for the Voice Mail password. To prevent a user from accessing the Cisco Personal Communications Assistant (PCA) or Cisco Unity Connection Administration, check this check box for the Web Application password.

User Cannot Change

Check this check box to prevent the user from changing the password. Use of this setting is most applicable for accounts that can be accessed by more than one person. When you check this check box, also check the Does Not Expire check box.

User Must Change at Next Login

Check this check box when you have set a temporary password, and want the user to set a new password the next time that the user logs on to Cisco Unity Connection. To help protect their accounts from unauthorized access and toll fraud, encourage users to specify long—eight or more digits—and non-trivial passwords, or use the settings on the Edit Authentication Rule page to require them to do so.

Does Not Expire

Check this check box to prevent Cisco Unity Connection from prompting the user to change passwords. Use of this check box is most applicable for low-security users or for accounts that can be accessed by more than one person.

When this check box is checked, the user is still able to change passwords at any time.

When this check box is not checked, the password expiration is controlled by the Credential Expires After field set by the selected authentication rule.

Authentication Rule

Select the authentication policy to apply to the selected user password settings.

Time Last Changed

(Display only) Indicates the last date and time that a user password was changed.

Failed Logon Attempts

(Display only) Indicates the number of failed logon attempts that have occurred for this password. The number is reset to zero after a successful logon has occurred, or when an administrator clicks Unlock Password.

Time of Last Failed Logon Attempt

(Display only) Indicates the date and time of the most recent failed logon attempt for this password.

Time Locked by Administrator

(Display only) Indicates the date and time that a user password was locked by an administrator.

Time Locked Due to Failed Logon Attempts

(Display only) Indicates the date and time that a user password was locked because the maximum number of allowed failed logon attempts was reached.

Unlock Password

Click Unlock Password to unlock the user password. When clicked, Unlock Password also resets the Failed Logon Attempts to zero, and deletes the Time Locked value.


See Also

The "Passwords" section in the "Setting Up Features and Functionality That Are Controlled by User Account Settings" chapter of the User Moves, Adds, and Changes Guide for Cisco Unity Connection.

Change Password

Table 1-5 Change Password Page 

Field
Description

Choose Password

Select one of the following:

Voice Mail—To change settings associated with the voice mail password of a user.

Web Application—To change settings associated with the web application password of a user.

If Cisco Unity Connection is integrated with an LDAP directory and if LDAP authentication is configured, you must change the web application password in the LDAP directory; you cannot change the password in Connection.

Password

Enter a password:

Phone password—use digits 0 through 9.

Web application password—use any combination of alphanumeric characters, and the following special characters: ~!@#$%^&*()-_+={}|][:"';<>?/ \.,

To help protect Cisco Unity Connection from unauthorized access and toll fraud, enter a long—eight or more digits—and non-trivial password.

Requirements for password complexity are set on the System Settings > Authentication Rule pages.

Confirm Password

Enter the new password again to confirm the entry.


See Also

The "Passwords" section in the "Setting Up Features and Functionality That Are Controlled by User Account Settings" chapter of the User Moves, Adds, and Changes Guide for Cisco Unity Connection.

Edit Roles

Table 1-6 Edit Roles Page 

Field
Description

Assigned Roles

Use in conjunction with the Available Roles setting to assign roles to users who administer the Cisco Unity Connection system. Click the up and down arrows to move the applicable roles from the Available Roles box to the Assigned Roles box.

Select from the following pre-defined roles:

Audio Text Administrator

Greeting Administrator

Help Desk Administrator

Remote Administrator

System Administrator

Technician

User Administrator

Available Roles

Use in conjunction with the Assigned Roles setting to assign roles to users who administer the Cisco Unity Connection system. Click the up and down arrows to move the applicable roles from the Available Roles box to the Assigned Roles box.

Select from the following pre-defined roles:

Audio Text Administrator

Greeting Administrator

Help Desk Administrator

Remote Administrator

System Administrator

Technician

User Administrator


See Also

The "Roles" section in the "Preparing to Add User Accounts" chapter of the User Moves, Adds, and Changes Guide for Cisco Unity Connection.

Message Waiting Indicators

Revised May 2009

Table 1-7 Message Waiting Indicators Page 

Field
Description

Delete Selected

To delete a message waiting indicator (MWI) check the check box to the left of the MWI display name, and click Delete Selected. You can delete multiple MWIs at once.

Add New

To add a message waiting indicator (MWI), click the Add New button. A new page opens, on which you enter data applicable to the new MWI.

Reset All

To reset all message waiting indicators (MWIs) for the user (for example, when the MWIs need resynchronization), click the Reset All button.

Display Name

The name of the message waiting indicator (MWI).

Click the Display Name to go to the specific page for the MWI.

Enabled

(Display only) Shows whether the message waiting indicator (MWI) is enabled.

Extension

(Display only) The extension that the phone system uses to connect to the user.

Current Status

(Display only) Shows whether the message waiting indicator (MWI) for the user is on or off.

Phone System

(Display only) The display name for the phone system that turns the message waiting indicator (MWI) on and off.

Send Message Counts

(Display only; Cisco Unity Connection 7.1 or later) Shows whether message counts are enabled.


See Also

The "Message Waiting Indicators" section in the "Setting Up Features and Functionality That Are Controlled by User Account Settings" chapter of the User Moves, Adds, and Changes Guide for Cisco Unity Connection.

Edit Message Waiting Indicators

Revised May 2009

Table 1-8 Edit Message Waiting Indicators Page 

Field
Description

Enabled

Check this check box to enable the message waiting indicator (MWI) for the user.

Display Name

Enter a descriptive name for the message waiting indicator (MWI).

Inherit User's Extension

Check this check box to use the primary extension for the user as the extension on which the message waiting indicator (MWI) appears.

Extension

(Display only) The extension on which the message waiting indicator (MWI) appears.

Phone System

(Display only) The display name for the phone system that turns the message waiting indicator (MWI) on and off.

Current Status

(Display only) Shows whether the message waiting indicator (MWI) for the user is on or off.

Send Message Counts

(Cisco Unity Connection 7.1 or later) Check this check box to send the count of messages for the user.

Note Sending message counts requires a Cisco Unified Communications Manager integration and Cisco IP phones that are capable of displaying the message count information.


See Also

The "Message Waiting Indicators" section in the "Setting Up Features and Functionality That Are Controlled by User Account Settings" chapter of the User Moves, Adds, and Changes Guide for Cisco Unity Connection.

New Message Waiting Indicator

Revised May 2009

Table 1-9 New Message Waiting Indicator Page 

Field
Description

Enabled

Check this check box to enable the message waiting indicator (MWI) for the user.

Display Name

Enter a descriptive name for the message waiting indicator (MWI).

Inherit User's Extension

Check this check box to use the primary extension for the user as the extension on which the message waiting indicator (MWI) appears.

Extension

The extension on which the message waiting indicator (MWI) appears. When entering characters in this field, consider the following:

Enter digits 0 through 9.

Do not use spaces, dashes, or parentheses between digits.

Enter , (comma) to insert a one-second pause.

Enter # and * to correspond to the # and * keys on the phone.

If the extension that you enter is intended to activate an MWI on a phone that requires a different MWI on code than the phone that is associated with the primary extension, confirm that the phone system is programmed to support multiple MWI on and off codes.

Phone System

Click the phone system that turns the message waiting indicator (MWI) on and off.

Current Status

(Display only) Shows whether the message waiting indicator (MWI) for the user is on or off.

Send Message Counts

(Cisco Unity Connection 7.1 or later) Check this check box to send the count of messages for the user.

Note Sending message counts requires a Cisco Unified Communications Manager integration and Cisco IP phones that are capable of displaying the message count information.


See Also

The "Message Waiting Indicators" section in the "Setting Up Features and Functionality That Are Controlled by User Account Settings" chapter of the User Moves, Adds, and Changes Guide for Cisco Unity Connection.

Transfer Rules

Table 1-10 Transfer Rules Page 

Field
Description

Enabled

Check or uncheck this check box and click Save to enable or disable one or more transfer rules. By design, the standard transfer rule cannot be disabled.

Rule Name

The name of the transfer rule.

Click the Rule Name to go to the specific page for the transfer rule.

Extension

(Display only) The extension that the phone system uses to connect to the object.

End Date

(Display only) Indicates the date and time at which the rule is disabled, if it has been enabled until a specific end date.


See Also

The "Call Transfer, Call Screening, and Call Holding" section in the "Setting Up Features and Functionality That Are Controlled by User Account Settings" chapter of the User Moves, Adds, and Changes Guide for Cisco Unity Connection.

Edit Transfer Rule

Table 1-11 Edit Transfer Rule Page 

Field
Description

Rule Name

(Display only) The name of the transfer rule.

When This Basic Rule Is Active

(Available only when users are assigned to a class of service that has the Allow Users to Use Personal Call Transfer Rules feature enabled.) Choose the applicable option:

Apply Basic Settings on This Page—Cisco Unity Connection applies the settings on this page when this basic transfer rule is active.

Apply Personal Call Transfer Rules—Connection ignores the settings on this page and applies personal call transfer rules when this basic transfer rule is active.

When using the Apply Personal Call Transfer Rules option, first verify that users have configured personal call transfer rule sets in the Personal Call Transfer Rules web tool. If no rule sets are configured, all calls are transferred to the primary extension.

Status

Indicate whether the transfer option is enabled and for how long:

Disabled—The transfer option is not in effect.

Enabled With No End Date and Time—The transfer option is enabled until you disable it.

Enabled Until—Cisco Unity Connection performs the selected transfer option until the specified date and time arrives. Click Enabled Until, and then select the month, day, year, and time at which Connection will automatically disable the transfer option.

Note By design, the standard transfer rule cannot be disabled.

Transfer Calls To

Select one of the following settings:

Greeting—When this option is selected, the call is transferred as follows:

For user settings—to the user greeting, without ringing the user phone.

For call handler settings—to the call handler greeting.

Extension—Enter an extension to which the call is forwarded.

Transfer Type

Select how Cisco Unity Connection transfers calls. Use this setting with caution and only if you understand its implications on the phone and voice messaging systems.

Release to Switch—Connection puts the caller on hold, dials the extension, and releases the call to the phone system. When the line is busy or is not answered, the phone system—not Connection—forwards the call to the user or handler greeting. This transfer type allows Connection to process incoming calls more quickly. Use Release to Switch only when call forwarding is enabled on the phone system.

Supervise Transfer—Connection acts as a receptionist, handling the transfer. If the line is busy or the call is not answered, Connection—not the phone system—forwards the call to the user or handler greeting. You can use supervised transfer whether or not the phone system forwards calls.

The Transfer Type option is unavailable when Transfer Incoming Calls is set to the My Personal Greeting option.

Transfer options apply only to indirect calls; they do not apply when an unidentified caller or another user dials a user extension directly.

Rings to Wait For

Select the number of times the extension rings before Cisco Unity Connection plays the user or handler greeting.

Set this value to at least three to give users a chance to answer. Avoid setting to more than four, especially if the call may be transferred to another extension, where the caller might have to wait for another set of rings. This value should be at least two rings fewer than the phone system setting for forwarding calls.

This option is unavailable when Transfer Incoming Calls is set to the Greeting option or when Release to Switch is selected.

Note Transfer options apply only to indirect calls; they do not apply when an unidentified caller or another user dials a user extension directly.

Play the "Wait While I Transfer Your Call" Prompt

Check this check box to have Cisco Unity Connection play "Wait while I transfer your call" to callers while performing the transfer.

This option is unavailable when Transfer Incoming Calls is set to the Greeting option.

Default setting: Check box checked.

If Extension Is Busy

Indicate how Cisco Unity Connection handles calls when the phone is busy. You may want to use holding options sparingly, because having calls on hold can tie up ports.

Send Callers to Voice Mail—Connection plays the busy greeting and allows the caller to leave a voice message.

Put Callers on Hold Without Asking—Connection puts callers on hold.

Ask Callers to Hold—Connection gives the caller the option of holding.

These options are unavailable when Release to Switch is selected or when Transfer Calls To is set to the Greeting option.

Note Transfer options apply only to indirect calls; they do not apply when an unidentified caller or another user dials a user extension directly.

Tell Me When the Call Is Connected

Check this check box to have Cisco Unity Connection say "transferring call" when the user answers the phone.

This option is unavailable when Release to Switch is selected or when the Transfer Calls To setting is set to the Greeting option.

Note Transfer options apply only to indirect calls; they do not apply when an unidentified caller or another user dials a user extension directly.

Default setting: Check box not checked.

Tell Me Who the Call Is For

Check this check box to have Cisco Unity Connection say "call for <recorded name of user or call handler>" or "call for <dialed extension number>" when the user answers the phone. Use this setting when users share a phone or a user takes calls from more than one dialed extension.

This option is unavailable when Release to Switch is selected or when the Transfer Calls To setting is set to the Greeting option.

Note Transfer options apply only to indirect calls; they do not apply when an unidentified caller or another user dials a user extension directly.

Default setting: Check box not checked.

Ask Me If I Want to Take the Call

Check this check box to have Cisco Unity Connection ask users whether they want to take a call before transferring the call.

This option is unavailable when Release to Switch is selected or when the Transfer Calls To setting is set to the Greeting option.

Note Transfer options apply only to indirect calls; they do not apply when an unidentified caller or another user dials a user extension directly.

Default setting: Check box not checked.

Ask for Caller's Name

Check this check box to have Cisco Unity Connection prompt callers to say their names. When answering the phone, the user hears "Call from..." before Connection transfers the call.

This option is unavailable when Release to Switch is selected or when the Transfer Calls To setting is set to the Greeting option.

Note Transfer options apply only to indirect calls; they do not apply when an unidentified caller or another user dials a user extension directly.

Default setting: Check box not checked.


See Also

The "Call Transfer, Call Screening, and Call Holding" section in the "Setting Up Features and Functionality That Are Controlled by User Account Settings" chapter of the User Moves, Adds, and Changes Guide for Cisco Unity Connection.

Edit Message Settings

Revised May 2009

Table 1-12 Edit Message Settings Page 

Field
Description

Maximum Message Length

Set the recording length (in seconds) allowed for messages left by unidentified callers.

Users may want to limit the length of messages from unidentified callers. Some departments, such as Customer Service, may want to permit much longer messages.

If enabled, callers hear a warning tone before the maximum message length is reached.

Note The maximum recording length for messages left by other users is set on the applicable Edit Class of Service page. The maximum recording length for broadcast messages that users record (if applicable) is set on the System Settings > Advanced > Conversations page.

Default setting: 300 seconds.

Callers Can Edit Messages

Check this check box to allow callers to be prompted to listen to, add to, rerecord, or delete their messages.

Balance giving callers the additional control of editing messages with having voice messaging ports tied up for the additional time.

Default setting: Check box checked.

Language That Callers Hear

Select the language in which system prompts are played to callers. The language setting affects system prompts such as "You may record your message at the tone." Select from the following options:

Use System Default Language—Connection plays the system prompts in the system default language.

Inherit Language from Caller—Connection determines the language to use for system prompts on a per-call basis, depending on the language set by the handler or routing rule that processed the call. If the language is set to Inherited for every rule and handler that processes a call, then the system prompts are played in the system default language.

Or select a specific language from the list.

Note Depending on your license settings, United States English may not be available.

Message Urgency (Connection 7.1)

Unidentified Callers Message Urgency (Connection 7.0)

Indicate the action that Cisco Unity Connection allows when a message has been left by an unidentified caller or by a user who has not explicitly logged on (when identified user messaging is enabled):

Mark Normal—Messages left by unidentified callers are never marked urgent.

Mark Urgent—All messages left by unidentified callers are marked urgent. This may be useful for Sales or Technical Support calls.

Ask Callers—Connection asks unidentified callers whether to mark their messages urgent.

Message Security—Mark Messages Secure (Connection 7.1)

Unidentified Callers Message Security—Mark Secure (Connection 7.0)

Check this check box to have Cisco Unity Connection mark messages as secure that are left for this user by unidentified callers or by users who have not explicitly logged on (when identified user messaging is enabled).

After Message Action

Indicate the action that Cisco Unity Connection performs after a caller leaves a message:

Call Action—Select the applicable action from the list:

Hang Up—Connection immediately terminates the call when a caller presses the applicable key on the phone.

Route from Next Call Routing Rule—Connection continues processing the call according to the applicable call routing table (direct or forwarded, depending on how the call was received from the phone system) starting at the next rule after the rule that Connection previously applied to the call.

Call Handler—Sends the call to the system call handler that you specify. Select one of the following options:

Attempt Transfer

Go Directory to Greetings

Interview Handler—Sends the call to the interview handler that you specify.

Directory Handler—Sends the call to the directory handler that you specify.

Conversation—Sends the call to the conversation that you specify:

Broadcast Message Administrator—Sends the call to a conversation for sending broadcast messages.

Caller System Transfer—Sends the call to a conversation that allows users to transfer to a number that they specify. Connection performs the transfer only when the restriction table permits it.

Greetings Administrator—Sends the call to a conversation for changing call handler greetings by phone.

Sign-In—Sends the call to the user logon conversation, which prompts the caller to enter an ID.

User System Transfer—Sends the call to a conversation that allows users to transfer to a number that they specify. Users are prompted to log on and then can enter numbers that are not associated with Connection users—such as lobby and conference room phones, and even phone numbers outside the organization. Connection performs the transfer only when the user restriction table permits it.

User with Mailbox—Sends the call to the user extension that you specify. Select one of the following options:

Attempt Transfer

Go Directly to Greetings


See Also

The "Outside Caller Options" section in the "Setting Up Features and Functionality That Are Controlled by User Account Settings" chapter of the User Moves, Adds, and Changes Guide for Cisco Unity Connection.

Caller Input

Table 1-13 Caller Input Page 

Field
Description

Key

To edit caller input settings, click the applicable key. The Edit Caller Input page opens for that key.

Action

(Display only) Indicates the action that Cisco Unity Connection takes when a caller presses this key. If the key is configured for a call action such as "Ignore" or "Take Message," the action is displayed; if the key is configured to send calls to a call handler, interview handler, directory handler, conversation, or user, "Send Caller To" is displayed, and the Target field shows the object that receives the call.

Target

(Display only) Indicates the object that receives the call if the key is configured to send calls to a call handler, interview handler, directory handler, conversation, or user. Otherwise, this field is blank.

Status

(Display only) Indicates whether Cisco Unity Connection allows additional input (Unlocked) or ignores additional input (Locked) when a caller presses this key.

Wait for Additional Digits ____ Milliseconds

Indicate the amount of time that Cisco Unity Connection waits for additional input after callers press a single key that is not locked. If there is no input within this time, Connection performs the action assigned to the single key.

We recommend a value of 1,500 milliseconds (one and one-half seconds).

Note This option is unavailable if Ignore Caller Input is enabled on the Greetings page.

Default setting: 1,500 milliseconds.

Prepend Digits to Dialed Extensions—Enable

Check this check box to simulate abbreviated extensions by using prepended digits for call handlers and user mailboxes. When such digits are defined, they are prepended to any extension that a caller dials while listening to the greeting for the call handler or user mailbox.

Cisco Unity Connection first attempts to route the call to the prepended extension. If the prepended extension is not valid, Connection attempts to route the call to the dialed extension.

For example, a call handler named Sales is configured with the prepended digits 123. When a caller dials 1000 while listening to the greeting for the Sales call handler, Connection attempts to route the call to extension 1231000; if the prepended extension is not valid, Connection attempts to route the call to extension 1000.

Digits to Prepend

Enter the digits that are prepended to any extension that a caller dials while listening to the greeting of the user or call handler.


See Also

The "Greetings" section in the "Setting Up Features and Functionality That Are Controlled by User Account Settings" chapter of the User Moves, Adds, and Changes Guide for Cisco Unity Connection.

The "Simulating Abbreviated Extensions" section in the "Managing Call Handlers" chapter of the System Administration Guide for Cisco Unity Connection.

Edit Caller Input

Table 1-14 Edit Caller Input Page 

Field
Description

Key

(Display only) Indicates the phone keypad key to which the settings on the page apply.

Ignore Additional Input (Locked)

Check this check box to have Cisco Unity Connection ignore additional input after callers press the key; Connection performs the action assigned to the key. To create efficient caller input menus, lock all keys except those that begin extensions on your system. You also can lock a key to block calls to extensions that begin with that key.

To lock the actions for all keys, check the Ignore Caller Input check box on the Edit Greeting page.

Default setting: Check box not checked.

Action

Choose from the following, to indicate the action that Cisco Unity Connection performs when the caller presses the applicable key:

Call Action—Select the applicable action from the list:

Hang Up—Connection terminates the call when a caller presses the applicable phone key.

Ignore Key—Connection ignores the key press and continues playing the greeting. Use when you want only certain key presses to be responded to.

Restart Greeting—Connection plays the greeting from the beginning.

Route from Next Call Routing Rule—Connection continues processing the call according to the call routing table (direct or forwarded, depending on how the call was received from the phone system) starting at the next rule after the rule that Connection previously applied to the call.

Skip Greeting—Connection skips the greeting and performs the after-greeting action.

Take Message—Connection records a message from the caller. The greeting should indicate that a message will be recorded.

Transfer to Alternate Contact Number—Connection transfers the call to the phone number that you specify in the Extension field, for example to a cell phone or other external number. Connection transfers the call by releasing it to the phone system.

Call Handler—Sends the call to the system call handler that you specify. Specify whether the call should transfer to the call handler extension or go directly to the greeting of the handler.

Interview Handler—Sends the call to the interview handler that you specify.

Directory Handler—Sends the call to the directory handler that you specify.

Conversation—Sends the call to the conversation that you specify:

Broadcast Message Administrator—Sends the call to the broadcast message conversation.

Caller System Transfer—Sends the call to a conversation that allows users to transfer to a number that they specify (only when the restriction table permits it).

Easy Sign-In (available only on User Caller Input pages)—Connection assumes that the caller is trying to log on to the mailbox that was called, and prompts the user only for a password to sign in. This provides users an easier way to log on from their own greetings.

Greetings Administrator—Sends the call to a conversation for changing call handler greetings.

Sign-In—Sends the call to the user logon conversation, which prompts the caller to enter an ID and a password.

User System Transfer—Sends the call to a conversation that allows users to transfer to a number that they specify. Users are prompted to log on and then can enter numbers that are not associated with Connection users—such as lobby phones or phone numbers outside the organization. Connection performs the transfer only when the user restriction table permits it.

User with Mailbox—Sends the call to the user extension that you specify. Select one of the following options:

Attempt Transfer

Go Directly to Greetings


See Also

The "Greetings" section in the "Setting Up Features and Functionality That Are Controlled by User Account Settings" chapter of the User Moves, Adds, and Changes Guide for Cisco Unity Connection.

Edit Mailbox

Table 1-15 Edit Mailbox Page 

Field
Description

Mounted

(Display only) The check box is checked if the mailbox is available, or not checked if the mailbox is not available. If a mailbox is not available, the user cannot access existing messages, and new messages are queued for delivery to the mailbox when it is available again.

Cisco Unity Connection automatically makes a mailbox unavailable:

When the mailbox is being moved to another mailbox store.

When the mailbox store that contains the mailbox is disabled.

Enable Message Aging Policy

If message aging rules are selected on the Message Aging Policy page and if the Enabled check box on the Message Aging Policy page is checked, check this check box to cause the rules to be enforced for this user, or uncheck this check box to cause the rules to be ignored for this user.

If no message aging rules on the Message Aging Policy page are selected, or if the Enabled check box on the Message Aging Policy page is not checked, this check box has no effect.

Respond to Requests for Read Receipts

When one Cisco Unity Connection user sends another user a voice message, the person sending the message can request to be notified with a read receipt when the recipient has played the voice message. If you do not want Connection to respond to requests for read receipts for this user, uncheck this check box.

Mailbox Quotas

Mailbox quotas, along with message aging policy, help ensure that the hard disk space available for voice messages is not completely filled, as follows:

Custom—For this user, use the Warning Quota, Send Quota, and Send/Receive Quota specified on this page. If you select this option, also select Custom or System Maximum (2 Gigabytes). If you select Custom, select the maximum number of bytes of voice messages allowed for this user for each of the following:

Warning Quota—When the mailbox for a user reaches this size, the user is warned that the mailbox is near the maximum size allowed.

Send Quota—When the mailbox for a user reaches this size, the user is prevented from sending any more voice messages.

Send/Receive Quota—When the mailbox for a user reaches this size, the user is prevented from sending or receiving any more voice messages.

If you enter custom quotas, the value for Warning Quota must be smaller than the value for Send Quota, and the value for Send Quota must be smaller than the value for Send/Receive Quota.

Use System Settings—For this user, use the quotas specified on the Mailbox Quotas page.

Number of Messages

(Display only) For this user, the total number of new messages, read messages, and messages that have been marked deleted (moved to the Deleted Items folder), but have not been permanently deleted.

Size

(Display only) The total size, in bytes, of all voice messages for the current user.

Creation Time

(Display only) Shows the date and time when the mailbox was created.

Mailbox Store

(Display Only) The display name of the mailbox store that contains this mailbox.


See Also

The "Mailbox-Size Quotas" section in the "Setting Up Features and Functionality That Are Controlled by User Account Settings" chapter of the User Moves, Adds, and Changes Guide for Cisco Unity Connection.

The "Controlling the Size of Mailboxes" chapter of the System Administration Guide for Cisco Unity Connection.

The "Managing Mailbox Stores" chapter of the System Administration Guide for Cisco Unity Connection.

Phone Menu

Revised May 2009

Table 1-16 Phone Menu Page 

Field
Description

Touchtone Conversation Menu Style

Choose one of the following options for users when they use a touchtone conversation. Note that the voice-recognition conversation does not offer full and brief menu styles.

Full—Users hear comprehensive instructions; select for a new user.

Brief—Users hear abbreviated versions of the full menus; select for a more experienced user.

Default setting: Full.

Conversation Volume

Select the volume level at which users hear the Cisco Unity Connection conversation:

Low

Medium

High

Users can also adjust the volume temporarily from their phones.

Default setting: Medium.

Conversation Speed

Select the speed at which Cisco Unity Connection plays prompts to users:

Slow

Normal

Fast

Fastest

Default setting: Normal.

Time Format

Indicates the time format that Cisco Unity Connection uses to play timestamps when users listen to their messages by phone:

12-Hour Clock—The default. Users hear message timestamps in a 12-hour clock format. For example, users hear 1:00 p.m. when listening to the timestamp for a message left at 1:00 p.m.

24-Hour Clock—Users hear message timestamps in a 24-hour clock format. For example, users hear 13:00 when listening to the timestamp for a message left at 1:00 p.m.

Note Users can set their own time format preferences in the Cisco Unity Assistant.

Use Voice Recognition Input Style

(Available only when users are assigned to a class of service that has the Allow Users to Use Voice Recognition feature enabled.) Check this check box when the user prefers to use voice recognition as the primary way to interact with Cisco Unity Connection by phone. When this check box is checked, the Touchtone Conversation setting is used only as a backup when the voice-recognition services are unavailable.

Touchtone Conversation

Select the Touchtone Conversation style that users hear when they listen to and manage their messages by phone:

Alternate Keypad Mapping N

Alternate Keypad Mapping S

Alternate Keypad Mapping X

Classic Conversation

Custom Keypad Mapping 1

Custom Keypad Mapping 2

Custom Keypad Mapping 3

Optional Conversation 1

Standard Conversation

You can use either full or brief menu style with each conversation style.

Finding Messages with Message Locator—Enable

Check this check box to allow users to find voice messages from other users and from unidentified callers when they check messages by phone.

When this check box is checked, users are prompted to find messages from the Main menu in the Cisco Unity Connection conversation. Users can use the Message Locator feature to search their new and saved messages, for messages from a particular user, extension, or phone number (ANI or caller ID information).

Default setting: Check box not checked.

Message Locator Sort Order

Choose one of the following options:

Last In, First Out

First In, Last Out

Use in conjunction with the Finding Messages with Message Locator—Enabled check box, to allow users to find specific messages by phone. Note that this setting is not available for the voice-recognition conversation.

Enable Phone View

(Available only for Cisco Unified Communications Manager phone systems on which Phone View is enabled) Check this check box to allow the user to see search results on the LCD screen of the Cisco Unified IP Phone when using the Find Message or the Display Message menu.

Uncheck this check box to disable Phone View for the user.

Default setting: Check box not checked.

Times to Repeat Menu When User Does Not Respond

Specify how many times Cisco Unity Connection repeats a menu when a user has not responded to it. The range of valid entries is 0 to 10.

Note This setting is not available for the voice-recognition conversation.

Default setting: 1 time.

Wait for First Touchtone or Voice Command ____ Milliseconds

Specify how long Cisco Unity Connection waits for a user to press a first key or say a voice command after playing a menu. This setting is also known as the "First Digit Timeout." The range of valid entries is 500 to 10,000 milliseconds.

Default setting: 5,000 milliseconds.

Wait for Additional Key Presses When Entering Names, Extensions, and Passwords ____ Milliseconds

Specify how long Cisco Unity Connection waits for additional key presses after the user has pressed a key when entering user names or extensions to address a message, update passwords, change call transfer or message notification numbers, and so on.

The range of valid entries is 1,000 to 10,000 milliseconds.

Default setting: 3,000 milliseconds.

Wait for Additional Key Presses When Entering Multiple Digit Menu Options ____ Milliseconds

Specify how long Cisco Unity Connection waits for additional key presses after the user has pressed a key that represents the first digit of more than one possible key combination in a particular phone menu.

For example, in the After Message menu for the Classic conversation, users can press 4 to reply to a message, 42 to reply to all, or 44 to call the user.

This setting also applies when using ## to switch addressing modes.

The range of valid entries is 250 to 5,000 milliseconds.

Default setting: 1,500 milliseconds.

Wait Between Words in Voice Commands (Phrase Incomplete Timeout) ____ Milliseconds

Specify how long Cisco Unity Connection waits for a user to say additional words before acting on the words already spoken. For example, a user might say "Play new messages," pause for a moment, and then add, "from Harriet Smith." In such cases, the value you enter here determines how long Connection waits for the user to finish speaking before playing new messages. The range of valid entries is 300 to 10,000 milliseconds.

Default setting: 750 milliseconds.

Voice Recognition Confirmation Confidence Threshold

(Available only when users are assigned to a class of service that has the Allow Users to Use Voice Recognition feature enabled.) Use this setting to adjust the likelihood that Cisco Unity Connection prompts the voice recognition user to confirm user intentions. For example, if users complain that the system mistakenly hears them say "cancel" or "hang up," you can try increasing the value of this setting to prevent users from accidentally committing actions they did not intend. Alternatively, if users complain that the system prompts for confirmation too frequently, try adjusting this setting to a lower value.

The range of valid entries is 0 to 100. When the value is set to 0, Connection never asks for confirmation; when the value is set to 100, Connection always asks for confirmation.

A realistic range of values for this setting is 30 to 90. The default value should reliably filter out most errors and provide confirmation when necessary for most systems. Note that if the value is set too low, the system may improperly recognize and act on commands.

Voice Recognition Speech Sensitivity (0 to 100)

(Available only when users are assigned to a class of service that has the Allow Users to Use Voice Recognition feature enabled.) Use this setting to compensate for potential background noise on a call.

A value of 0 indicates that the speech engine is not very sensitive, and the user must speak very loudly to be understood.

A value of 100 indicates that the speech engine is very sensitive, and any noise at all is considered a speech event.

Default setting: 50.

After Logging On, Play

Check the following check boxes to indicate what Cisco Unity Connection plays after a user logs on:

User's Recorded Name—Connection plays the recorded name of the user.

Default setting: Check box not checked.

Alternate Greeting Notification—Connection notifies users when they have their alternate greeting turned on. Connection plays the notification immediately after users log on by phone, and then plays a menu from which users can choose to leave their alternate greeting on, turn it off, or play it.

This check box controls only whether users are notified that their alternate greeting is enabled when they access Connection by phone; users are always notified when their alternate greeting is enabled in the Cisco Personal Communications Assistant (PCA), even when this check box is not checked.

Default setting: Check box checked.

User's New Messages Automatically—Connection takes users directly to their new messages after they log in; users do not hear message counts or the Main menu. However, if applicable, users hear about any of the following potential conditions before being taken to new messages: full mailbox warnings, broadcast messages, expired password notifications, and first time enrollment.

Default setting: Check box not checked.

When Exiting the Conversation

Choose from the following actions, to indicate the destination to which Cisco Unity Connection sends users when they exit the conversation:

Call Action—Select the applicable action from the list.

Hang Up—Connection immediately terminates the call.

Call Handler—Sends the call to the system call handler that you specify. Specify whether the call should transfer to the call handler extension or go directly to the greeting of the handler.

Interview Handler—Sends the call to the interview handler that you specify.

Directory Handler—Sends the call to the directory handler that you specify.

Conversation—Sends the call to the conversation that you specify:

Broadcast Message Administrator

Caller System Transfer

Greetings Administrator

Sign-In

User System Transfer

User with Mailbox—Sends the call to the Connection user that you specify. Select one of the following options:

Attempt Transfer

Go Directly to Greetings


See Also

The "Conversation and Phone Menu Options" section in the "Setting Up Features and Functionality That Are Controlled by User Account Settings" chapter of the User Moves, Adds, and Changes Guide for Cisco Unity Connection.

The "Cisco Unity Connection Conversation" chapter of the System Administration Guide for Cisco Unity Connection.

Playback Message Settings

Table 1-17 Playback Message Settings Page 

Field
Description

Message Volume

Select the volume level at which Cisco Unity Connection plays the body of user messages and recorded introductions for fax messages when users play their messages by phone:

Low

Medium

High

Users can adjust the volume level in the Cisco Unity Assistant and may also be able to adjust the volume temporarily from their phones. (Users can use the Media Master to adjust the volume of messages that they play by using computer speakers.)

Default setting: Medium.

Message Speed

Select the speed at which Cisco Unity Connection plays the body of user messages and recorded introductions for fax messages when users play their messages by phone:

Slow

Normal

Fast

Fastest

Users can adjust the speed in the Cisco Unity Assistant.

Users can use the Media Master to adjust the speed of messages that they play by using computer speakers.

Default setting: Normal.

For New Messages, Play

Check the following check boxes, as applicable, to have Cisco Unity Connection announce message count totals for messages that are marked new.

Message Count Totals—When this check box is checked, Connection announces the total number of messages that are marked new, including voice, email, and fax messages.

Voice Message Counts—When this check box is checked, Connection announces the total number of voice messages that are marked new.

Email Message Counts—When this check box is checked, Connection announces the total number of email messages that are marked new.

Fax Message Counts—When this check box is checked, Connection announces the total number of fax messages that are marked new.

Receipt Message Counts—When this check box is checked, Connection announces the total number of receipts that are marked new.

For Saved Messages, Play

Check the Saved Message Count check box to have Cisco Unity Connection announce the total number of messages that have been saved.

Before Playing Messages, Play

Check the Message Type Menu check box so that Cisco Unity Connection plays the following menu when users log on to Connection by phone:

Press 1 to hear voice messages

Press 2 to hear emails

Press 3 to hear faxes

Press 4 to hear receipts

Note that although the email and fax options are available in the Message Type Menu, Connection plays emails and faxes only when the user is assigned to a class of service that has the Access to Email in Third-Party Message Stores and Fax features enabled. For fax messages, Connection plays only the message properties (the sender, date, and time).

New Message Play Order

Indicate the order in which Cisco Unity Connection plays new messages to the user:

Sort by Message Type—Select a message type, and then click the Up and Down arrows to reorder the list of message types. Connection plays messages in the order that you specify here.

Note that although the email and fax options are available in the Message Type Menu, Connection plays emails and faxes only when the user is assigned to a class of service that has the Access to Email in Third-Party Message Stores and Fax features enabled. For fax messages, Connection plays only the message properties (the sender, date, and time).

Then By—Select Newest First or Oldest First to specify the order in which Connection plays new or saved messages.

Note that except for receipts, urgent messages are always played before regular messages for each message type (receipts are sorted by the time that they were sent).

Saved Message Play Order

Indicate the order in which Cisco Unity Connection plays saved messages to the user.

Sort by Message Type—Select a message type, and then click the Up and Down arrows to reorder the list of message types. Connection plays messages in the order that you specify here.

Note that although the email and fax options are available in the Message Type Menu, Connection plays emails and faxes only when the user is assigned to a class of service that has the Access to Email in Third-Party Message Stores and Fax features enabled. For fax messages, Connection plays only the message properties (the sender, date, and time).

Then By—Select Newest First or Oldest First.

Deleted Message Play Order

Click Newest First or Oldest First to specify the message order for deleted messages.

Note Except for receipts, urgent messages are always played before regular messages for each message type (receipts are sorted by the time that they were sent).

Before Playing Each Message, Play

Check the following check boxes, as applicable:

Sender's Information—Check this check box so that Cisco Unity Connection plays caller information about a message sender before playing the message. The information played depends on how Connection is set up.

By default, Connection plays the following information when the Sender's Information check box is checked:

For messages left by an identified user, Connection plays the recorded name of the user. If the user does not have a recorded name, Connection plays the primary extension associated with the user instead.

For messages left by an unidentified caller, Connection does not provide the phone number (ANI or caller ID) information before playing the message.

Include Extension—Use in conjunction with the Sender's Information check box. Check this check box to have Connection include the extension of the user who left the message, in addition to the recorded name, before playing the message.

Message Number—Check this check box to have Connection announce the sequential number of a message ("Message one...") before playing the message.

Time the Message Was Sent—Check this check box to have Connection announce the time that the message was recorded by the caller.

Sender's ANI—For messages left by an unidentified caller, check this check box to have Connection provide the phone number (ANI or caller ID) information before playing the message.

While Playing Each Message

Set the following, as applicable:

When a Call Is Disconnected or the User Hangs Up—Indicate whether you want Cisco Unity Connection to leave messages marked as new or mark them as saved (read) if users access the message body and then hang up or are disconnected before indicating how to manage the message. (Connection also retains the message as-is unless users indicate otherwise after they reply to or forward a message, call the user, transfer to the operator or another extension, and so on.)

Default Setting: Mark Message New.

Fast Forward Message by ____ Milliseconds—Specify the amount of time that Connection skips ahead when users fast-forward while listening to messages.

Note that Connection does not skip ahead in a message based on speed-adjusted increments. Regardless of whether message playback speed is set to slow, normal, fast, or fastest, skipping ahead in each case jumps to the same point in the message.

Default Setting: 5 seconds.

Rewind Message by ____ Milliseconds—Specify the amount of time that Connection skips back when users rewind while listening to messages.

Note that Connection does not skip back in a message based on speed-adjusted increments. Regardless of whether message playback speed is set to slow, normal, fast, or fastest, skipping back in each case jumps to the same point in the message.

Default Setting: 5 seconds.

After Playing Each Message, Play

Check the Time the Message Was Sent check box to have Cisco Unity Connection announce the time that the message was recorded by the caller.

Default setting: Check box checked.

When Deleting a Message

Check the Confirm Deletions of New and Saved Messages check box to have Cisco Unity Connection ask users to confirm their choice when they delete new and saved messages by phone. Consider checking this check box if users do not have access to deleted messages.

Default setting: Check box not checked.


See Also

The "Message Playback Options" section in the "Setting Up Features and Functionality That Are Controlled by User Account Settings" chapter of the User Moves, Adds, and Changes Guide for Cisco Unity Connection.

Send Message Settings

Table 1-18 Send Message Settings Page 

Field
Description

User Can Send Broadcast Messages to Users on This Server

Check this check box to allow users to send broadcast messages to all users on the local Cisco Unity Connection server.

Default setting: Check box not checked.

User Can Update Broadcast Messages Stored on This Server

Check this check box to allow users to edit broadcast messages. By checking this check box, you also enable users to send broadcast messages to all users on the local Cisco Unity Connection server.

Default setting: Check box not checked.

Enter a Recipient By

Select how the conversation prompts users to address messages to other users:

Spelling the Last Name Then First Name

Entering the Extension

Spelling the First Name Then Last Name

Note Addressing by name requires lettered keypads on user phones.

This setting does not apply when using the voice-recognition conversation.

Regardless of the option you choose here, as users address a message by phone, they can switch between addressing by name and addressing by extension by pressing the # key twice. However, when the Disable Spelled Name Searches check box is checked on the System Settings > Advanced > Conversations page, users can address messages by phone only by entering user extensions.

Confirm Recipient by Name

Enable this option if you want users to hear a confirmation of a selected name when addressing users. By default, Cisco Unity Connection does not confirm by repeating the name of a user that was just selected from a list.

You might want to enable this option when users address by ID rather than by spelling the name.

Note Users always hear a confirmation when using the voice-recognition conversation.

Default setting: Check box not checked.

Continue Adding Names After Each Recipient

Enable this option so that Cisco Unity Connection asks users to continue adding names after each recipient when sending and forwarding messages to multiple recipients.

By default, when users address messages by phone, Connection allows them to add a single recipient and then prompts them to indicate what they want to do next with a key press (for example, "To add another recipient, press 1. For message options, press 3. To record, press #."). Users who send and forward messages to multiple recipients may find pressing 1 to continue addressing after each recipient tedious and time-consuming. By enabling this option, you can significantly streamline the addressing process for users who frequently send and forward messages to multiple recipients.

Note Users are always prompted to continue adding names when using the voice-recognition conversation.

Default setting: Check box not checked.

Automatically Add Recipients to Addressing Priority List

Check this check box to have Cisco Unity Connection automatically add message recipients to a weighted list of names the first time that the user addresses to them, and then adjust the weight of names based on subsequent usage.

When the user addresses messages by spelling part of a name, if there are multiple matching names, Connection presents the matches that appear in the addressing priority list first, sorted by weight. When the user addresses messages by using voice commands, Connection uses the weight of a name in the addressing priority list to increase the likelihood that the speech recognition engine selects the name as a match if it is phonetically similar to the name spoken by the user.

Default setting: Check box not checked.

When a Call Is Disconnected or the User Hangs Up

Indicate whether you want Cisco Unity Connection to send or discard messages when calls are disconnected while users are in the process of sending, replying to, or forwarding a message.

Calls can be intentionally or unintentionally disconnected when a user hangs up or a mobile phone loses its charge or signal, and so on. By default, Connection sends the message if the call is disconnected in the following circumstances:

When a user is replying to or sending a message—As long as the message has at least one recipient and the recording is more than one second (1,000 milliseconds) in length. This means that Connection sends the message even though the user may not have finished recording or addressing the message.

When a user is forwarding a message—As long as the message has at least one recipient. This means that Connection sends the message even though the user may not have recorded an introduction or completely addressed the message.

When Discard Message is selected, Connection does not send a message unless users have pressed # to confirm that they are ready to send the message. If the call is disconnected before a user has a chance to send the message, Connection deletes the message rather than sending it.

Default setting: Send Message.


See Also

The "Message Addressing and Sending Options" section in the "Setting Up Features and Functionality That Are Controlled by User Account Settings" chapter of the User Moves, Adds, and Changes Guide for Cisco Unity Connection.

Edit Message Actions

Revised May 2009

Table 1-19 Edit Message Actions Page 

Field
Description

Voicemail

Select the action that Cisco Unity Connection takes when the user receives a voice message:

Accept the Message—Connection delivers the message to the user mailbox.

Reject the Message—Connection rejects the message. If possible, Connection sends a non-delivery receipt to the sender.

Relay the Message—Connection forwards the message to the address that you specify in the Relay Address field.

Accept and Relay the Message (Cisco Unity Connection 7.1 Only)—Connection delivers the message to the user mailbox, and forwards a copy of the message to the address that you specify in the Relay Address field.

Note In order to configure Connection to relay messages, you must first configure an SMTP Smart Host on the System Settings > SMTP Configuration > Smart Host page.

Default setting: Accept the Message.

Email

Select the action that Cisco Unity Connection takes when the user receives an email message:

Accept the Message—Connection delivers the message to the user mailbox.

Reject the Message—Connection rejects the message. If possible, Connection sends a non-delivery receipt to the sender.

Relay the Message—Connection forwards the message to the address that you specify in the Relay Address field.

Accept and Relay the Message (Cisco Unity Connection 7.1 Only)—Connection delivers the message to the user mailbox, and forwards a copy of the message to the address that you specify in the Relay Address field.

Note In order to configure Connection to relay messages, you must first configure an SMTP Smart Host on the System Settings > SMTP Configuration > Smart Host page.

Default setting: Accept the Message.

Fax

Select the action that Cisco Unity Connection takes when the user receives a fax message:

Accept the Message—Connection delivers the message to the user mailbox.

Reject the Message—Connection rejects the message. If possible, Connection sends a non-delivery receipt to the sender.

Relay the Message—Connection forwards the message to the address that you specify in the Relay Address field.

Accept and Relay the Message (Cisco Unity Connection 7.1 Only)—Connection delivers the message to the user mailbox, and forwards a copy of the message to the address that you specify in the Relay Address field.

Note In order to configure Connection to relay messages, you must first configure an SMTP Smart Host on the System Settings > SMTP Configuration > Smart Host page.

Default setting: Accept the Message.

Delivery Receipt

Select the action that Cisco Unity Connection takes when the user receives a delivery receipt:

Accept the Message—Connection delivers the message to the user mailbox.

Reject the Message—Connection rejects the message. If possible, Connection sends a non-delivery receipt to the sender.

Relay the Message—Connection forwards the message to the address that you specify in the Relay Address field.

Accept and Relay the Message (Cisco Unity Connection 7.1 Only)—Connection delivers the message to the user mailbox, and forwards a copy of the message to the address that you specify in the Relay Address field.

Note In order to configure Connection to relay messages, you must first configure an SMTP Smart Host on the System Settings > SMTP Configuration > Smart Host page.

Default setting: Accept the Message.

Relay Address

Select the address to which Cisco Unity Connection relays voicemail, email, fax, or delivery receipts when Connection is configured to relay that message type. This field is not editable unless you have selected Relay the Message or Accept and Relay the Message as the message action for one or more message types.

Note In order to configure Connection to relay messages, you must first configure an SMTP Smart Host on the System Settings > SMTP Configuration > Smart Host page.


See Also

The "Message Actions" section in the "Setting Up Features and Functionality That Are Controlled by User Account Settings" chapter of the User Moves, Adds, and Changes Guide for Cisco Unity Connection.

Search Greetings

Table 1-20 Greetings Page 

Field
Description

Enabled

Check this check box and click Save to enable a greeting indefinitely.

When a greeting is enabled, Cisco Unity Connection plays the greeting in the applicable situation until the end date and time, or, if no end date and time is specified, until you disable the greeting.

Greeting

(Display only) The name of the greeting. Click the Greeting name to go to the specific page for that greeting.

End Date

(Display only) Indicates the date and time at which the greeting is disabled, if it has been enabled until a specific end date.

Source

(Display only) Indicates the type of recording that callers hear when the greeting plays:

Blank—Callers hear nothing.

Recording—Callers hear a personally recorded greeting.

System—Callers hear the System Default Greeting.


See Also

The "Greetings" section in the "Setting Up Features and Functionality That Are Controlled by User Account Settings" chapter of the User Moves, Adds, and Changes Guide for Cisco Unity Connection.

Edit Greeting

Table 1-21 Edit Greeting Page 

Field
Description

Status

Indicate whether the selected greeting is enabled and for how long:

Disabled—The applicable greeting is not in effect.

Greeting Enabled with No End Date and Time—The greeting is enabled until you disable it.

Enabled Until—Cisco Unity Connection plays the applicable greeting until the specified date and time arrives. Click Enabled Until, and then select the month, day, year, and time at which Connection automatically disables the greeting.

Callers Hear

Indicate the source for the selected greeting:

System Default Greeting—Select to use the prerecorded system default greeting. Cisco Unity Connection plays a prerecorded greeting along with the recorded name of the user (for example, "Sorry, <user name> is not available"). If the user does not have a recorded name, Connection plays the user extension instead. When a greeting is enabled but not recorded, Connection plays a prerecorded system greeting.

Note Recording a greeting does not enable it.

My Personal Recording—Select to use the personal recording of the user.

Nothing—Select to have no recording. When the greeting source is left blank, Connection immediately performs the after-greeting action.

Play the "Record Your Message at the Tone" Prompt

Check this check box to have Cisco Unity Connection prompt callers to wait for a tone before recording their message.

Default setting: Check box checked.

During Greeting

Indicate the actions that Cisco Unity Connection performs during the greeting:

Ignore Caller Input—Check this check box to ignore caller input during the greeting. When this check box is not checked, Connection responds to key presses the caller makes while the greeting plays.

Default setting: Check box not checked.

Allow Transfers to Numbers Not Associated with Users or Call Handlers—Check this check box to allow callers to transfer to extensions that are not assigned to other users or call handlers. Connection attempts a release transfer as long as the number entered by the caller is allowed by the Default System Transfer restriction table.

Default setting: Check box not checked.

Times to Re-Prompt Caller—Enter the number of times Connection reprompts the caller for input. When the caller does not press any key after being reprompted, Connection asks for confirmation that the caller is still there. If there is no response, Connection performs the action selected in the If Caller Exits Send To field.

Default setting: Zero.

Delay Between Re-Prompts—Indicate the number of seconds after prompting a caller for input that Connection waits before prompting the caller again.

Default setting: 2 seconds.

After Greeting

Indicate the action that Cisco Unity Connection performs after the greeting plays:

Call Action—Select the applicable action from the list.

Hang Up—Connection immediately terminates the call when a caller presses the applicable key on the phone. Use carefully; unexpected hang-ups can appear rude to callers.

Restart Greeting—Connection replays the greeting. This option is typically used for the error greeting.

Route from Next Call Routing Rule—Connection continues processing the call according to the applicable call routing table (direct or forwarded, depending on how the call was received from the phone system) starting at the next rule after the rule that Connection previously applied to the call.

Take Message—Connection records a message from the caller. The greeting should indicate that a message will be recorded.

Call Handler—Sends the call to the system call handler that you specify. Select one of the following options:

Attempt Transfer

Go Directly to Greetings

Interview Handler—Sends the call to the interview handler that you specify.

Directory Handler—Sends the call to the directory handler that you specify.

Conversation—Sends the call to the conversation that you specify.

Broadcast Message Administrator—Sends the call to a conversation for sending broadcast messages.

Caller System Transfer—Sends the call to a conversation that allows users to transfer to a number that they specify. Connection performs the transfer only when the restriction table permits it.

Greetings Administrator—Sends the call to a conversation for changing call handler greetings by phone.

Sign-In—Sends the call to the user logon conversation, which prompts the caller to enter an ID.

User System Transfer—Sends the call to a conversation that allows users to transfer to a number that they specify. Users are prompted to log on and then can enter numbers that are not associated with Connection users—such as lobby and conference room phones, and even phone numbers outside the organization. Connection performs the transfer only when the user restriction table permits it.

User with Mailbox—Sends the call to the user that you specify. Select one of the following options:

Attempt Transfer

Go Directly to Greetings

Caller Options

(Applicable only to Alternate greetings) Indicate how Cisco Unity Connection handles calls to users. Check any or all of the following check boxes:

Transfer Callers to Greeting Without Ringing User's Phone

Note This setting is applicable only when calls are transferred from the automated attendant or a directory handler to the user extension; the setting does not apply when an unidentified caller or another user dials a user extension directly.

Prevent Callers from Skipping the User's Greeting

Prevent Callers from Leaving Messages

Note that caller options do not apply when other Connection users send messages by using the Connection conversation ("Press 2 to send a message") or by using another Connection client application.

Recording

If more than one language is installed on Cisco Unity Connection, greetings can be recorded in multiple languages.

To play or record the greeting here, select the language for the greeting that you will be recording, then click the Play/Record button to open the Media Master. On the Options menu of the Media Master, click Open File to use a prerecorded WAV file as the recording.


See Also

The "Greetings" section in the "Setting Up Features and Functionality That Are Controlled by User Account Settings" chapter of the User Moves, Adds, and Changes Guide for Cisco Unity Connection.

The "System Transfer Overview" section in the "System Transfers" chapter of the System Administration Guide for Cisco Unity Connection.

Notification Devices

Revised May 2009

Table 1-22 Notification Devices Page 

Field
Description

Delete Selected

To delete a notification device, check the check box to the left of the display name, and click Delete Selected. You can delete multiple notification devices at once.

Status

(Display only) If the Enabled check box on the Edit Notification Device page is checked for a notification device, the value of this column is Enabled. If the check box is not checked, the value is Disabled.

Display Name

The name of the notification device.

Click the Display Name to go to the specific page for the notification device.

Type

(Display only) This column displays the value of the Notification Device Type list that was selected when the notification device was created. The type cannot be changed.

Destination

(Display only) For phones and pagers, this column displays the value of the Phone Number field on the Edit Notification Device page. For SMTP and SMS devices, this column displays the value of the To field.

Phone System

(Display only) For phones and pagers, this column displays the value of the Phone System field on the Edit Notification Device page. For SMTP and SMS devices, this column is blank.


See Also

The "Notification Devices" section in the "Setting Up Features and Functionality That Are Controlled by User Account Settings" chapter of the User Moves, Adds, and Changes Guide for Cisco Unity Connection.

New Notification Device

Revised May 2009

Table 1-23 New Notification Device Page 

Field
Description

Notification Device Type

Select a type of notification device from the list.

Display Name

Enter a descriptive name for the notification device.

Phone Number

(Applicable only to phone and pager notification devices.) Enter the phone number, including trunk access code, of the selected device. Use digits 0 through 9 and the following dialing characters in the phone number:

, (comma) to insert a one-second pause.

# and * to correspond to the # and * keys on the phone.

Users can change this number by phone.

Extra Digits

(Applicable only to phone and pager notification devices.) Enter any extra digits that Cisco Unity Connection dials after the phone number. The effect of the extra digits depends on the selected device. For pagers, the extra digits are shown on the pager display.

Duration to Wait Before Dialing Extra Digits

(Applicable only to phone and pager notification devices.) Cisco Unity Connection can wait a specified number of seconds before dialing the digits in Extra Digits. Use this option if the automatic call progress detection is not reliable (for example, when phone lines are noisy or when ringing patterns are unusual).

Rings to Wait

(Applicable only to phone and pager notification devices.) Enter the number of times that Cisco Unity Connection allows the user phone to ring before ending the attempt. The setting must be at least 3 rings. Enter a higher number to give a user more time to get to the phone.

Default setting: 4 rings.

Busy Retry Limit

(Applicable only to phone and pager notification devices.) Indicates the number of times that Cisco Unity Connection tries to reach a user number that is busy. Choose a higher number to reach someone who uses the phone frequently.

Default setting: 4 times.

Busy Retry Interval

(Applicable only to phone and pager notification devices.) Indicates the number of minutes that Cisco Unity Connection waits between attempts to reach a user number that is busy. Choose a higher number to reach someone who has long phone conversations.

Default setting: 5 minutes.

RNA Retry Limit

(Applicable only to phone and pager notification devices.) Indicates the number of times that Cisco Unity Connection tries to reach a user who does not answer the phone. Choose a higher number to reach someone who steps away from the phone briefly. Choose a lower number to avoid disturbing others.

Default setting: 4 times.

RNA Retry Interval

(Applicable only to phone and pager notification devices.) Indicates the number of minutes that Cisco Unity Connection waits between attempts to reach a user who does not answer the phone. Choose a higher number to reach a user who is away from the phone for long periods of time.

Default setting: 15 minutes.

Retries After Successful Attempt

(Cisco Unity Connection 7.1 or later; Applicable only to pager notification devices.) Indicates the number of times that Cisco Unity Connection calls the pager device after the first successful call to the device while the message that triggered the notification is still marked new. Use this setting in conjunction with the Retry Interval After Successful Attempt setting if users need additional reminders of new messages, or if users sometimes do not receive notifications even though the first call to the pager is successful.

If set to a value greater than 0 (zero), Connection makes periodic calls based on the Retry Interval After Successful Attempt until the user checks the message or the retry limit is reached. For example, if Retries After Successful Attempt is set to 2 and Retry Interval After Successful Attempt is set to 15, and the user receives a new message at noon, Connection will call the pager device at noon. If that call is answered, but the user does not check the message before 12:15 pm, Connection calls the pager device again at 12:15 pm. If the user does not check the message before 12:30 pm, Connection calls the pager device a second time at 12:30 pm.

Note This setting generates a series of notifications that is separate from the series that is generated if you enable the Repeat Notification If There Are Still New Messages setting on the Edit Notification Device page. To avoid confusing the user with multiple repeating notifications, we recommend that you use either the Retries After Successful Attempt setting or the Repeat Notification If There Are Still New Messages setting, but not both.

Enter a value between 0 and 100. A value of 0 (zero) means that Connection does not retry the notification after the first successful call to the pager.

Default setting: 0.

Retry Interval After Successful Attempt

(Cisco Unity Connection 7.1 or later; Applicable only to pager notification devices.) Indicates the interval at which Cisco Unity Connection retries calling the pager device after the first successful call to the device if Retries After Successful Attempt is set to a value greater than 0 (zero) and the user has not yet checked the message. Use this setting in conjunction with the Retries After Successful Attempt setting if users need additional reminders of new messages, or if users sometimes do not receive notifications even though the first call to the pager is successful.

Enter a value between 0 and 100 minutes. A value of 0 (zero) means that Connection makes additional retries as soon as a port is available to dial the device.

Default setting: 1 minute.

Phone System

(Applicable to phone and pager notification devices only.) Click the phone system that the notification device uses.

Prompt for User ID on Notifications

(Applicable only to phone notification devices.) Indicate whether Cisco Unity Connection should prompt the user to enter a user ID. The user is always asked for a password. Users may prefer not to enter a user ID in order to shorten the time that it takes to log on.

Note Use this setting with caution and only if the phone is never answered by anyone other than the user.

SMPP Provider

(Applicable only to SMS notification devices.) Select the applicable SMPP provider.

To

(Applicable only to SMTP and SMS notification devices.) Depending on whether you are setting up message notification for a text-compatible cell phone or pager, or for SMS (SMPP) devices:

For SMTP text message notifications, enter the email address of the user text pager, text-compatible cell phone, or another email account (such as a home email address).

For SMS (SMPP) text message notifications, enter the phone number of the SMS-compatible device. The format and the number that you enter depends on the SMPP Provider. The provider may require that you include international country codes, beginning with a plus sign (+) and followed by the country code, area, city, or trunk code, and then the number for the device (for example, +12065551234). Do not start with a zero or the international dialing prefix. Do not include spaces, dashes, parentheses or other punctuation.

Up to 128 characters can be entered in this field.

From

(Applicable only to SMTP and SMS notification devices.) For text-compatible cell phones or pagers, enter the phone number that the user calls to check messages, or enter alphanumeric text (as applicable) in this field. The From phone number appears in the last line of any SMTP notification. A user can press the Return Call button on many text-compatible cell phones to dial the phone number. The cell phone must support automatic callback in order to use this feature.

For SMS (SMPP) devices, what you enter in this field depends on the SMPP Provider:

If the SMPP Provider requires a "source address" for the server sending the message, enter the IP address for the Cisco Unity Connection server.

If the SMPP Provider does not require a "source address," enter the number that the user calls to check messages. The format and the number that you enter depends on the SMPP Provider. The provider may require that you include international country codes, beginning with a plus sign (+) and followed by the country code, area, city, or trunk code, and then the number for the device (for example, +12065551234). Do not start with a zero or the international dialing prefix. Do not include spaces, dashes, parentheses or other punctuation.

Note Consider that some SMPP Providers replace the number that you enter in the From field with their own phone number. For an alternative method of including a call back number, try entering the number that the user calls to check messages in the Message Text field.

Up to 40 characters can be entered in this field.

Message Text

(Applicable only to SMTP and SMS notification devices.) Enter the text message that the user wants to receive in a text notification. For example, you might enter "Urgent message for Technical Support" for a user who is on call for the technical support department. Every time a message arrives that matches the criteria selected in the message notification settings, Cisco Unity Connection sends the text you enter here.

Note To include a call back number, try entering the number that the user calls to check messages within the message text (for example, enter the number in this format: tel:2065551212).

Up to 160 characters can be entered in this field. (For SMS devices, depending on the character set you configure Connection to use, it is possible that messages that are shorter than 160 characters may be truncated.)

Include Message Information in Message Text

(Applicable only to SMTP and SMS notification devices.) Check this check box to include information about the new message in the text string that is sent to the notification device. This information can include caller name and caller ID (if available); the type of message (voice, email, fax); the time that the message was received; and, if the message was marked private or urgent, an indication of this status.

Include Message Count in Message Text

(Applicable only to SMTP and SMS notification devices.) Check this check box if you want the notification to include a count of the number of new messages in the mailbox.

Include a Link to Cisco PCA in Message Text

(Applicable only to SMTP notification devices.) Check this check box to include a link to the Cisco Personal Communications Assistant in the text string that is sent to the SMTP notification device.


See Also

The "Notification Devices" section in the "Setting Up Features and Functionality That Are Controlled by User Account Settings" chapter of the User Moves, Adds, and Changes Guide for Cisco Unity Connection.

Edit Notification Device

Revised May 2009

Table 1-24 Edit Notification Device Page 

Field
Description

Enabled

Check this check box to enable the notification device.

Display Name

Enter a descriptive name for the notification device.

Delay Before First Notification Attempt

Specify the delay (in minutes) from the time a message is received until the notification triggers if the message matches the criteria selected in the Notification Rule Events field. You can space notifications on different devices at regular intervals, such as 15 minutes, to achieve a cascading message notification effect.

If the delay time takes the notification out to a time when the device schedule is no longer active, the notification does not take place until the schedule becomes active again (as long as the message is still new).

Enter a value between 0 and 99 minutes.

Default setting: 0 minutes.

Repeat Notification If There Are Still New Messages

Check this check box so that Cisco Unity Connection repeats notifications to a user as long as the user has one or more new messages. When you check this check box, you also enter a notification interval in the Notification Repeat Interval field. If additional new messages come in during the interval, Connection combines notification for these messages with the original notification and sends a single notification at the end of the interval (provided there are still new messages in the user mailbox at this time). Use this setting if users want to receive a single "batch" notification for all new messages that repeats periodically until they check their messages.

Note For pager notification devices, this setting generates a series of notifications that is separate from the series that is generated if you set the Retries After Successful Attempt setting to a non-zero value. To avoid confusing the user with multiple repeating notifications, we recommend that you use either the Retries After Successful Attempt setting or the Repeat Notification If There Are Still New Messages setting, but not both.

Default setting: Check box not checked.

Notification Repeat Interval

Use this setting in conjunction with the Repeat Notification if There Are Still New Messages check box. Specify the interval (in minutes) at which Cisco Unity Connection repeats a notification after the initial notification is sent, and continues sending notifications at the specified interval. For example, if you set the repeat notification interval to 5 minutes at 11:47 a.m., Connection notifies the user of new messages at 11:50 a.m., 11:55 a.m., 12:00 p.m., 12:05 p.m., 12:10 p.m., and so on. The notification schedule is effective for as long as the user has one or more new messages.

The range for the Notification Repeat Interval is 0 to 60 minutes.

Note A Notification Repeat Interval of 0 minutes disables repeat notification.

Default setting: 0 minutes.

On Notification Failure

(Applicable only to phone, pager, and SMS notification devices.) Message notification can be set to "chain" to a series of notification devices if an attempt to send notification to the first selected device fails. When configuring Cisco Unity Connection to send notification to another device when notification to the first (or previous) device fails, note the following:

For On Notification Failure, click Send To, and click the device that you want Connection to notify next if notification to this device fails. This applies to the first notification device and all others in the chain except the last.

For the second device and all subsequent devices in the chain, uncheck all Notification Rule Events check boxes. If you enable any notification events, message notification for this device starts immediately and does not wait for the notification failure of the previous device. Your notifications do not chain, they all trigger at once.

Do not configure SMTP devices for chaining message notification, except as the last device in the chain; Connection does not detect notification failure for SMTP devices.

Notification Rule Events

Check the following check boxes, as applicable, to have Cisco Unity Connection send a notification to this device when new messages are received.

All Messages—Connection sends a notification to this device when any new message is received, including dispatch and other voice messages, and fax messages. Check the Urgent Only check box to have Connection send the notification only if the new message is marked urgent.

Dispatch Messages—Connection sends a notification to this device when any new message is received that is marked as a dispatch message. Check the Urgent Only check box to have Connection send the notification only if the new dispatch message is also marked urgent.

All Voice Messages—Connection sends a notification to this device when any new voice message is received (including dispatch messages). Check the Urgent Only check box to have Connection send the notification only if the new voice message is marked urgent.

Fax Messages—Connection sends a notification to this device when any new fax message is received. Check the Urgent Only check box to have Connection send the notification only if the new fax message is marked urgent.

Calendar Appointments (Applicable only to SMTP and SMS notification devices)—Connection sends a notification to this device for an upcoming Outlook appointment.

Calendar Meetings (Applicable only to SMTP and SMS notification devices)—Connection sends a notification to this device for an upcoming Cisco Unified MeetingPlace or Cisco Unified MeetingPlace Express meeting.

Phone Number

(Applicable only to phone and pager notification devices.) Enter the phone number, including trunk access code, of the selected device. Use digits 0 through 9 and the following dialing characters in the phone number:

, (comma) to insert a one-second pause.

# and * to correspond to the # and * keys on the phone.

Users can change this number by phone.

Extra Digits

(Applicable only to phone and pager notification devices.) Enter any extra digits that Cisco Unity Connection dials after the phone number. The effect of the extra digits depends on the selected device. For pagers, the extra digits are shown on the pager display.

Duration to Wait Before Dialing Extra Digits

(Applicable only to phone and pager notification devices.) Cisco Unity Connection can wait a specified number of seconds before dialing the digits in Extra Digits. Use this option if the automatic call progress detection is not reliable (for example, when phone lines are noisy or when ringing patterns are unusual).

Rings to Wait

(Applicable only to phone and pager notification devices.) Enter the number of times that Cisco Unity Connection allows the user phone to ring before ending the attempt. The setting must be at least 3 rings. Enter a higher number to give a user more time to get to the phone.

Default setting: 4 rings.

Busy Retry Limit

(Applicable only to phone and pager notification devices.) Indicates the number of times that Cisco Unity Connection tries to reach a user number that is busy. Choose a higher number to reach someone who uses the phone frequently.

Default setting: 4 times.

Busy Retry Interval

(Applicable only to phone and pager notification devices.) Indicates the number of minutes that Cisco Unity Connection waits between attempts to reach a user number that is busy. Choose a higher number to reach someone who has long phone conversations.

Default setting: 5 minutes.

RNA Retry Limit

(Applicable only to phone and pager notification devices.) Indicates the number of times that Cisco Unity Connection tries to reach a user who does not answer the phone. Choose a higher number to reach someone who steps away from the phone briefly. Choose a lower number to avoid disturbing others.

Default setting: 4 times.

RNA Retry Interval

(Applicable only to phone and pager notification devices.) Indicates the number of minutes that Cisco Unity Connection waits between attempts to reach a user who does not answer the phone. Choose a higher number to reach a user who is away from the phone for long periods of time.

Default setting: 15 minutes.

Retries After Successful Attempt

(Cisco Unity Connection 7.1 or later; Applicable only to pager notification devices.) Indicates the number of times that Cisco Unity Connection calls the pager device after the first successful call to the device while the message that triggered the notification is still marked new. Use this setting in conjunction with the Retry Interval After Successful Attempt setting if users need additional reminders of new messages, or if users sometimes do not receive notifications even though the first call to the pager is successful.

If set to a value greater than 0 (zero), Connection makes periodic calls based on the Retry Interval After Successful Attempt until the user checks the message or the retry limit is reached. For example, if Retries After Successful Attempt is set to 2 and Retry Interval After Successful Attempt is set to 15, and the user receives a new message at noon, Connection will call the pager device at noon. If that call is answered, but the user does not check the message before 12:15 pm, Connection calls the pager device again at 12:15 pm. If the user does not check the message before 12:30 pm, Connection calls the pager device a second time at 12:30 pm.

Note This setting generates a series of notifications that is separate from the series that is generated if you enable the Repeat Notification If There Are Still New Messages setting. To avoid confusing the user with multiple repeating notifications, we recommend that you use either the Retries After Successful Attempt setting or the Repeat Notification If There Are Still New Messages setting, but not both.

Enter a value between 0 and 100. A value of 0 (zero) means that Connection does not retry the notification after the first successful call to the pager.

Default setting: 0.

Retry Interval After Successful Attempt

(Cisco Unity Connection 7.1 or later; Applicable only to pager notification devices.) Indicates the interval at which Cisco Unity Connection retries calling the pager device after the first successful call to the device if Retries After Successful Attempt is set to a value greater than 0 (zero) and the user has not yet checked the message. Use this setting in conjunction with the Retries After Successful Attempt setting if users need additional reminders of new messages, or if users sometimes do not receive notifications even though the first call to the pager is successful.

Enter a value between 0 and 100 minutes. A value of 0 (zero) means that Connection makes additional retries as soon as a port is available to dial the device.

Default setting: 1 minute.

Phone System

(Applicable to phone and pager notification devices only.) Click the phone system that the notification device uses.

Prompt for User ID on Notifications

(Applicable only to phone notification devices.) Indicate whether Cisco Unity Connection should prompt the user to enter a user ID. The user is always asked for a password. Users may prefer not to enter a user ID in order to shorten the time that it takes to log on.

Note Use this setting with caution and only if the phone is never answered by anyone other than the user.

SMPP Provider

(Applicable only to SMS notification devices.) Select the applicable SMPP provider.

To

(Applicable only to SMTP and SMS notification devices.) Depending on whether you are setting up message notification for a text-compatible cell phone or pager, or for SMS (SMPP) devices:

For SMTP text message notifications, enter the email address of the user text pager, text-compatible cell phone, or another email account (such as a home email address).

For SMS (SMPP) text message notifications, enter the phone number of the SMS-compatible device. The format and the number that you enter depends on the SMPP Provider. The provider may require that you include international country codes, beginning with a plus sign (+) and followed by the country code, area, city, or trunk code, and then the number for the device (for example, +12065551234). Do not start with a zero or the international dialing prefix. Do not include spaces, dashes, parentheses or other punctuation.

Up to 128 characters can be entered in this field.

From

(Applicable only to SMTP and SMS notification devices.) For text-compatible cell phones or pagers, enter the phone number that the user calls to check messages, or enter alphanumeric text (as applicable) in this field. The From phone number appears in the last line of any SMTP notification. A user can press the Return Call button on many text-compatible cell phones to dial the phone number. The cell phone must support automatic callback in order to use this feature.

For SMS (SMPP) devices, what you enter in this field depends on the SMPP Provider:

If the SMPP Provider requires a "source address" for the server sending the message, enter the IP address for the Cisco Unity Connection server.

If the SMPP Provider does not require a "source address," enter the number that the user calls to check messages. The format and the number that you enter depends on the SMPP Provider. The provider may require that you include international country codes, beginning with a plus sign (+) and followed by the country code, area, city, or trunk code, and then the number for the device (for example, +12065551234). Do not start with a zero or the international dialing prefix. Do not include spaces, dashes, parentheses or other punctuation.

Note Consider that some SMPP Providers replace the number that you enter in the From field with their own phone number. For an alternative method of including a call back number, try entering the number that the user calls to check messages in the Message Text field.

Up to 40 characters can be entered in this field.

Message Text

(Applicable only to SMTP and SMS notification devices.) Enter the text message that the user wants to receive in a text notification. For example, you might enter "Urgent message for Technical Support" for a user who is on call for the technical support department. Every time a message arrives that matches the criteria selected in the message notification settings, Cisco Unity Connection sends the text you enter here.

Note To include a call back number, try entering the number that the user calls to check messages within the message text (for example, enter the number in this format: tel:2065551212).

Up to 160 characters can be entered in this field. (For SMS devices, depending on the character set you configure Connection to use, it is possible that messages that are shorter than 160 characters may be truncated.)

Include Message Information in Message Text

(Applicable only to SMTP and SMS notification devices.) Check this check box to include information about the new message in the text string that is sent to the notification device. This information can include caller name and caller ID (if available); the type of message (voice, email, fax); the time that the message was received; and, if the message was marked private or urgent, an indication of this status.

Include Message Count in Message Text

(Applicable only to SMTP and SMS notification devices.) Check this check box if you want the notification to include a count of the number of new messages in the mailbox.

Include a Link to Cisco PCA in Message Text

(Applicable only to SMTP notification devices.) Check this check box to include a link to the Cisco Personal Communications Assistant in the text string that is sent to the SMTP notification device.


See Also

The "Notification Devices" section in the "Setting Up Features and Functionality That Are Controlled by User Account Settings" chapter of the User Moves, Adds, and Changes Guide for Cisco Unity Connection.

Alternate Extensions

Table 1-25 Alternate Extension Page 

Field
Description

Delete Selected

To delete an alternate extension, check the check box to the left of the display name, and click Delete Selected. You can delete multiple alternate extensions at once.

Add New

To add an alternate extension, click the Add New button. A new page opens, on which you enter data applicable to the new alternate extension.

Phone Number

The phone number of the alternate extension.

Click the Phone Number to go to the specific page for the alternate extension.

Display Name

(Display only) The name of the alternate extension.

Phone Type

(Display only) The type of phone number.


See Also

The "Alternate Extensions" section in the "Setting Up Features and Functionality That Are Controlled by User Account Settings" chapter of the User Moves, Adds, and Changes Guide for Cisco Unity Connection.

New Alternate Extension

Table 1-26 New Alternate Extensions Page 

Field
Description

Phone Type

Select the type of phone number from the list.

Display Name

Enter a descriptive name for the alternate extension.

Phone Number

Enter a unique phone number for the alternate extension. Alternate extensions can be used for various reasons, such as handling multiple line appearances on user phones. Alternate extensions can make calling Cisco Unity Connection from an alternate device—such as a mobile phone, a home phone, or a phone at another work site—more convenient. When you specify the phone number for an alternative extension, Connection handles all calls from that number in the same way that it handles calls from a primary extension (assuming that ANI or caller ID is passed along to Connection from the phone system). This means that Connection associates the alternate phone number with the user account, and when a call comes from that number, Connection prompts the user to enter a password and sign in.

When entering characters in the Phone Number field, consider the following:

You can enter an extension up to 40 characters in length. (SIP integrations can use up to 40 alphanumeric characters.)

Each extension must be unique within the partition.

For SIP integrations, you can also enter a valid alias for a SIP URL. For example, if the URL is SIP:aabade@cisco.com, enter aabade. Do not use spaces.

Partition

Select the partition to which the object belongs. Partitions are grouped together into search spaces, which are used to define the scope of objects (for example, users and distribution lists) that a user or outside caller can reach while interacting with Cisco Unity Connection. Most objects can belong only to one partition; the exception is users, who can have their primary extension in one partition and alternate extensions in other partitions. A partition can belong to more than one search space.

Note that extensions must be unique within a partition, and that partitions can contain objects that do not have an associated extension (for example, some contacts and system distribution lists).


See Also

The "Alternate Extensions" and "Adding Alternate Extensions" sections in the "Setting Up Features and Functionality That Are Controlled by User Account Settings" chapter of the User Moves, Adds, and Changes Guide for Cisco Unity Connection.

Edit Alternate Extension

Table 1-27 Edit Alternate Extensions Page 

Field
Description

Phone Type

Select the type of phone number from the list.

Display Name

Enter a descriptive name for the alternate extension.

Phone Number

Enter a unique phone number for the alternate extension. Alternate extensions can be used for various reasons, such as handling multiple line appearances on user phones. Alternate extensions can make calling Cisco Unity Connection from an alternate device—such as a mobile phone, a home phone, or a phone at another work site—more convenient. When you specify the phone number for an alternative extension, Connection handles all calls from that number in the same way that it handles calls from a primary extension (assuming that ANI or caller ID is passed along to Connection from the phone system). This means that Connection associates the alternate phone number with the user account, and when a call comes from that number, Connection prompts the user to enter a password and sign in.

When entering characters in the Phone Number field, consider the following:

You can enter an extension up to 40 characters in length. (SIP integrations can use up to 40 alphanumeric characters.)

Each extension must be unique within the partition.

For SIP integrations, you can also enter a valid alias for a SIP URL. For example, if the URL is SIP:aabade@cisco.com, enter aabade. Do not use spaces.

Partition

Select the partition to which the object belongs. Partitions are grouped together into search spaces, which are used to define the scope of objects (for example, users and distribution lists) that a user or outside caller can reach while interacting with Cisco Unity Connection. Most objects can belong only to one partition; the exception is users, who can have their primary extension in one partition and alternate extensions in other partitions. A partition can belong to more than one search space.

Note that extensions must be unique within a partition, and that partitions can contain objects that do not have an associated extension (for example, some contacts and system distribution lists).

Show/Hide Advanced Settings

Click this button to show or hide the alternate extension advanced settings.

There are several conversation settings that can be customized for alternate extensions. By default, each alternate extension uses the same settings that have been configured for the primary extension of the user. Custom settings for alternate extensions can be used to customize the conversation settings based on the phone number from which the user is calling.

Skip Password When Calling From Known Extension

Check this check box if you do not want this user to be asked for a password when calling from this extension.

Note There are security risks when using this setting. It is possible for a hacker to spoof the caller ID of a phone call. If a hacker can reach the Cisco Unity Connection system with a spoofed caller ID that matches a primary or alternate extension on which this setting has been enabled, the hacker has access to user mailboxes.

Conversation Volume

Select the volume level at which users hear the Cisco Unity Connection conversation:

Low

Medium

High

Users can also adjust the volume temporarily from their phones.

Note The primary extension value for this setting is configured on the Phone Menu page for a user.

Conversation Speed

Select the speed at which Cisco Unity Connection plays prompts to users:

Slow

Normal

Fast

Fastest

The primary extension value for this setting is configured on the Phone Menu page for a user.

After Logging On, Play User's New Messages Automatically

Check this check box to have the user go directly to new messages after logging on. When you check this check box, the user does not hear message counts or the main menu.

Note The primary extension value for this setting is configured on the Phone Menu page for a user.

Use Voice Recognition Input Style

Check this check box for the user to use voice recognition to interact with Cisco Unity Connection when calling from this alternate extension.

Note The primary extension value for this setting is configured on the Phone Menu page for a user.

Times to Repeat Menu When User Does Not Respond

Specify how many times Cisco Unity Connection repeats a menu if the user has not responded to a menu when calling from this alternate extension. The range of valid entries is 0 to 10 times.

Note The primary extension value for this setting is configured on the Phone Menu page for a user.

Wait for First Touchtone or Voice Command

Specify how long Cisco Unity Connection waits for the user to press a first key or say a voice command after playing a menu when calling from this alternate extension. The range of valid entries is 500 to 10,000 milliseconds.

Note The primary extension value for this setting is configured on the Phone Menu page for a user.

Wait for Additional Key Presses When Entering Names, Extensions, and Passwords

Specify how long Cisco Unity Connection waits for additional key presses after the user has pressed a key when entering user names or extensions to address a message, update passwords, change call transfer or message notification numbers, and so on.

The range of valid entries is 1,000 to 10,000 milliseconds.

Note The primary extension value for this setting is configured on the Phone Menu page for a user.

Wait for Additional Key Presses When Entering Multiple Digit Menu Options

Specify how long Cisco Unity Connection waits for additional key presses after the user has pressed a key that represents the first digit of more than one possible key combination in a particular phone menu.

The range of valid entries is 250 to 5,000 milliseconds.

Note The primary extension value for this setting is configured on the Phone Menu page for a user.

Wait Between Words in Voice Commands (Phrase Incomplete Timeout)

Specify how long Cisco Unity Connection waits for the user to say additional words before acting on the words already spoken when calling from this alternate extension. The range of valid entries is 300 to 10,000 milliseconds.

Note The primary extension value for this setting is configured on the Phone Menu page for a user.

Voice Recognition Confirmation Confidence Threshold

(Available only when users are assigned to a class of service that has the Allow Users to Use Voice Recognition feature enabled.) Use this setting to adjust the likelihood that Cisco Unity Connection prompts the voice recognition user to confirm user intentions. For example, if users complain that the system mistakenly hears them say "cancel" or "hang up," you can try increasing the value of this setting to prevent users from accidentally committing actions they did not intend. Alternatively, if users complain that the system prompts for confirmation too frequently, try adjusting this setting to a lower value.

The range of valid entries is 0 to 100. When the value is set to 0, Connection never asks for confirmation; when the value is set to 100, Connection always asks for confirmation.

A realistic range of values for this setting is 30 to 90. The default value should reliably filter out most errors and provide confirmation when necessary for most systems. Note that if the value is set too low, the system may improperly recognize and act on commands.

Note The primary extension value for this setting is configured on the Phone Menu page for a user.

Voice Recognition Speech Sensitivity (0 to 100)

Use this setting to compensate for potential background noise on a call from this alternate extension. A value of 0 indicates that the speech engine is not very sensitive and the user might have to yell to be understood. A value of 100 indicates that the speech engine is extremely sensitive and any noise it hears is considered a speech event.

Note The primary extension value for this setting is configured on the Phone Menu page for a user.

Message Volume

Select the volume level at which Cisco Unity Connection plays the body of messages and recorded introductions for fax messages when users play their messages when calling from this alternate extension:

Low

Medium

High

Note The primary extension value for this setting is configured on the Playback Message Settings page for a user.

Message Speed

Select the speed at which Cisco Unity Connection plays the body of messages and recorded introductions for fax messages when users play their messages when calling from this alternate extension:

Slow

Normal

Fast

Fastest

Note The primary extension value for this setting is configured on the Playback Message Settings page for a user.

Fast Forward Message By

Specify the amount of time that Cisco Unity Connection skips ahead when users fast-forward while listening to messages from this alternate extension.

Note The primary extension value for this setting is configured on the Playback Message Settings page for a user.

Rewind Message By

Specify the amount of time that Cisco Unity Connection skips back when users rewind while listening to messages from this alternate extension.

Note The primary extension value for this setting is configured on the Playback Message Settings page for a user.

When a Call Is Disconnected or the User Hangs Up (Playback Settings)

Select whether you want Cisco Unity Connection to consider messages new or to mark them as saved (read) if users access the message body and then hang up or are disconnected before indicating how to manage the message.

Note The primary extension value for this setting is configured on the Playback Message Settings page for a user.

Confirm Deletions of New and Saved Messages

Check this check box to have Cisco Unity Connection ask users to confirm their choice when they delete new and saved messages by phone.

Note The primary extension value for this setting is configured on the Playback Message Settings page for a user.

Enter a Recipient By

Select how the conversation prompts users to address messages to other users:

Spelling the Last Name Then First Name

Entering the Extension

Spelling the First Name Then Last Name

Note The primary extension value for this setting is configured on the Send Message Settings page for a user.

Confirm Recipient by Name

By default, when addressing users, Cisco Unity Connection does not confirm by repeating the name of a user that was just selected from a list. Enable Confirm Recipient by Name if you want users to hear a confirmation of the selected name.

Note The primary extension value for this setting is configured on the Send Message Settings page for a user.

Continue Adding Names After Each Recipient

Enable this option so that Cisco Unity Connection asks users to continue adding names after each recipient when sending and forwarding messages to multiple recipients.

By default, when users address messages by phone, Connection allows them to add a single recipient and then prompts them to indicate what they want to do next with a key press (for example, "To add another recipient, press 1. For message options, press 3. To record, press #."). Users who send and forward messages to multiple recipients may find pressing 1 to continue addressing after each recipient tedious and time-consuming. By enabling this option, you can significantly streamline the addressing process for users who frequently send and forward messages to multiple recipients.

Note Users are always prompted to continue adding names when using the voice-recognition conversation.

The primary extension value for this setting is configured on the Send Message Settings page for a user.

When a Call Is Disconnected or the User Hangs Up (Message Addressing and Sending)

Select whether you want Cisco Unity Connection to send or discard messages when calls are disconnected while users are in the process of sending, replying to, or forwarding a message.

Note The primary extension value for this setting is configured on the Send Message Settings page for a user.


See Also

The "Alternate Extensions" and "Alternate Extension Custom Settings" sections in the "Setting Up Features and Functionality That Are Controlled by User Account Settings" chapter of the User Moves, Adds, and Changes Guide for Cisco Unity Connection.

Edit Alternate Names

Table 1-28 Edit Alternate Names Page 

Field
Description

First Name

The alternate first name of the user or contact. Note that you must specify both a first and last alternate name.

Last Name

The alternate last name of the user or contact.

Delete Selected

To delete an alternate name, check the check box to the left of the display name, and click Delete Selected. You can delete multiple alternate names at once.


See Also

The "Alternate Names" section in the "Setting Up Features and Functionality That Are Controlled by User Account Settings" chapter of the User Moves, Adds, and Changes Guide for Cisco Unity Connection.

Private Distribution Lists

When you click the link to enter settings for private distribution lists owned by a user, the Cisco Personal Communications Assistant opens; private distribution list settings are not managed from within Cisco Unity Connection Administration.

You can find information related to private distribution list settings in the Cisco PCA Help.

External Service Accounts

Revised May 2009

Table 1-29 External Service Accounts Page 

Field
Description

Delete Selected

To delete an external service account, check the check box to the left of the display name, and click Delete Selected. You can delete multiple external service accounts at once.

Add New

To add an external service account, click the Add New button. A new page opens, on which you enter data applicable to the new external service account.

Display Name

The name of the external service account.

Click the Display Name to go to the specific page for the external service account.

Service Type

(Display only) The type of server to which the external service connects.

User Access to Calendar

(Display only) When checked, the external service enables users to hear notification of upcoming meetings on the phone.

User Access to Email in Third-Party Message Store

(Display only) When checked, the external service enables users to access Exchange messages.

MeetingPlace Scheduling and Joining

(Display only) When checked, the external service enables users to schedule and join Cisco Unified MeetingPlace or Cisco Unified MeetingPlace Express meetings.

Primary Meeting Service

(Display only) When checked, the external service schedules its own meetings. When not checked, the external service schedules meetings through another server.


See Also

The "Creating Calendaring Integrations" chapter of the System Administration Guide for Cisco Unity Connection.

The "Configuring Access to Emails from a Third-Party Message Store" chapter of the System Administration Guide for Cisco Unity Connection.

New External Service Accounts

Revised May 2009

Table 1-30 New External Service Accounts Page 

Field
Description

External Service

Click the name of the applicable external service that you want to enable for the user.

Service Type

(Display only) The type of server to which the external service connects.

Email Address

(Exchange only) Enter the email address for the user.

Login Type

For Cisco Unified MeetingPlace and Cisco Unified MeetingPlace Express, click the applicable option:

Use Connection Alias—This option is useful when the Cisco Unified MeetingPlace or Cisco Unified MeetingPlace Express profile alias is the same as the Cisco Unity Connection user alias. Connection logs on the user with the Connection user alias. Cisco Unified MeetingPlace or Cisco Unified MeetingPlace Express provides information on public and private meetings to the user.

Use Server Guest Account—Connection logs on the user as a guest, without using the Connection user alias or the User ID setting. Cisco Unified MeetingPlace or Cisco Unified MeetingPlace Express provides information only on public meetings to the user.

Use User ID Provided Below—Enter the profile alias from Cisco Unified MeetingPlace or Cisco Unified MeetingPlace Express (useful when the profile alias is different from the Connection user alias). Connection logs on the user with the setting in this field. Cisco Unified MeetingPlace or Cisco Unified MeetingPlace Express provides information on public and private meetings to the user.

For Exchange, click the applicable option:

Use Connection Alias—This option is useful when the Windows domain alias for the user in Exchange 2007 or the User ID setting for the user in Exchange 2003 is the same as the Connection user alias. Connection logs on the user with the Connection user alias.

Use User ID Provided Below—Enter the Windows domain alias for the user in Exchange 2007 or the User ID setting in Exchange 2003 (useful when the setting is different from the Connection user alias). Connection logs on the user with the setting in this field.

User ID

Enter the User ID setting that is used by the external service.

Password

(Exchange 2007 only when the Use User ID Provided Below option is selected for the Login Type) If known, enter the Windows domain password for the user.

User Profile Number

(Cisco Unified MeetingPlace and Cisco Unified MeetingPlace Express only) Enter the User ID setting from the external server that Connection uses to log on the user.

User Access to Calendar

When this check box is checked, users hear notification of upcoming meetings on the phone.

When this check box is not checked, users do not hear notification of upcoming meetings.

Note A user can have only one external service that has the User Access to Calendar check box checked.

MeetingPlace Scheduling and Joining

(Cisco Unified MeetingPlace and Cisco Unified MeetingPlace Express only) When this check box is checked, users are able to schedule and join meetings.

When this check box is not checked, users are not able to schedule and join meetings.

Primary Meeting Service

(Cisco Unified MeetingPlace and Cisco Unified MeetingPlace Express only) When this check box is checked, Cisco Unified MeetingPlace or Cisco Unified MeetingPlace Express meetings will be set up through this Cisco Unified MeetingPlace or Cisco Unified MeetingPlace Express server.

When this check box is not checked, the Cisco Unified MeetingPlace or Cisco Unified MeetingPlace Express meetings will be set up through another server.


See Also

The "Creating Calendaring Integrations" chapter of the System Administration Guide for Cisco Unity Connection.

The "Configuring Access to Emails from a Third-Party Message Store" chapter of the System Administration Guide for Cisco Unity Connection.

Edit External Service Account

Revised May 2009

Table 1-31 Edit External Service Account Page 

Field
Description

External Service

Click the name of the applicable external service that you want to enable for the user.

Service Type

(Display only) The type of server to which the external service connects.

Email Address

(Exchange only) Enter the email address for the user.

Login Type

For Cisco Unified MeetingPlace and Cisco Unified MeetingPlace Express, click the applicable option:

Use Connection Alias—This option is useful when the Cisco Unified MeetingPlace or Cisco Unified MeetingPlace Express profile alias is the same as the Cisco Unity Connection user alias. Connection logs on the user with the Connection user alias. Cisco Unified MeetingPlace or Cisco Unified MeetingPlace Express provides information on public and private meetings to the user.

Use Server Guest Account—Connection logs on the user as a guest, without using the Connection user alias or the User ID setting. Cisco Unified MeetingPlace or Cisco Unified MeetingPlace Express provides information only on public meetings to the user.

Use User ID Provided Below—Enter the profile alias from Cisco Unified MeetingPlace or Cisco Unified MeetingPlace Express (useful when the profile alias is different from the Connection user alias). Connection logs on the user with the setting in this field. Cisco Unified MeetingPlace or Cisco Unified MeetingPlace Express provides information on public and private meetings to the user.

For Exchange, click the applicable option:

Use Connection Alias—This option is useful when the Windows domain alias for the user in Exchange 2007 or the User ID setting for the user in Exchange 2003 is the same as the Connection user alias. Connection logs on the user with the Connection user alias.

Use User ID Provided Below—Enter the Windows domain alias for the user in Exchange 2007 or the User ID setting in Exchange 2003 (useful when the setting is different from the Connection user alias). Connection logs on the user with the setting in this field.

User ID

Enter the User ID setting that is used by the external service.

Password

(Exchange 2007 only when the Use User ID Provided Below option is selected for the Login Type) If known, enter the Windows domain password for the user.

User Profile Number

(Cisco Unified MeetingPlace and Cisco Unified MeetingPlace Express only) Enter the User ID setting from the external server that Connection uses to log on the user.

User Access to Calendar

When this check box is checked, users hear notification of upcoming meetings on the phone.

When this check box is not checked, users do not hear notification of upcoming meetings.

Note A user can have only one external service that has the User Access to Calendar check box checked.

MeetingPlace Scheduling and Joining

(Cisco Unified MeetingPlace and Cisco Unified MeetingPlace Express only) When this check box is checked, users are able to schedule and join meetings.

When this check box is not checked, users are not able to schedule and join meetings.

Primary Meeting Service

(Cisco Unified MeetingPlace and Cisco Unified MeetingPlace Express only) When this check box is checked, Cisco Unified MeetingPlace or Cisco Unified MeetingPlace Express meetings will be set up through this Cisco Unified MeetingPlace or Cisco Unified MeetingPlace Express server.

When this check box is not checked, the Cisco Unified MeetingPlace or Cisco Unified MeetingPlace Express meetings will be set up through another server.


See Also

The "Creating Calendaring Integrations" chapter of the System Administration Guide for Cisco Unity Connection.

The "Configuring Access to Emails from a Third-Party Message Store" chapter of the System Administration Guide for Cisco Unity Connection.

Search SMTP Proxy Addresses

Table 1-32 SMTP Proxy Addresses Page 

Field
Description

Delete Selected

To delete an SMTP proxy address, check the check box to the left of the display name, and click Delete Selected. You can delete multiple SMTP proxy addresses at once.

Add New

To add a new SMTP proxy address, click the Add New button. A new row appears in the SMTP Proxy Address table. Enter the SMTP proxy address in the new row and click Save.

SMTP Proxy Address

Enter an SMTP proxy address for the user or contact. Cisco Unity Connection uses proxy addresses to map the sender and recipients of an incoming SMTP message to a user or contact.


See Also

For users, the "SMTP Proxy Addresses" section in the "Setting Up Features and Functionality That Are Controlled by User Account Settings" chapter of the User Moves, Adds, and Changes Guide for Cisco Unity Connection. For contacts, the "SMTP Proxy Addresses" section in the "Managing Contacts" chapter of the same guide.