Cluster Configuration and Administration Guide for Cisco Unity Connection Release 7.x
Administering a Cisco Unity Connection Cluster
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Administering a Cisco Unity Connection Cluster

Table Of Contents

Administering a Cisco Unity Connection Cluster

Restarting the Cisco Unity Connection Servers in Any Order

Manually Changing Server Status

Stopping All Ports on a Server from Taking New Calls

Restarting All Ports on a Server to Take Calls

Shutting Down a Server


Administering a Cisco Unity Connection Cluster


This chapter contains the following sections:

Restarting the Cisco Unity Connection Servers in Any Order

Manually Changing Server Status

Stopping All Ports on a Server from Taking New Calls

Restarting All Ports on a Server to Take Calls

Shutting Down a Server


Note For information and instructions on removing or replacing a server in a cluster, and on adding a server to create a cluster, refer to the Reconfiguration and Upgrade Guide for Cisco Unity Connection Release 7.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/upgrade/guide/7xcucrugx.html.


Restarting the Cisco Unity Connection Servers in Any Order

You can start clustered Cisco Unity Connection servers in any order. The necessary services will run on the servers with Primary status or Secondary status.

Manually Changing Server Status

You can manually change the status of servers in the following ways:

A server with Secondary status can be manually changed to Primary status. (For the server that originally had Primary status, this change automatically causes its status to change to Secondary.) See the "To Manually Change a Server from Secondary Status to Primary Status" procedure.

A server with Secondary status can be manually changed to Deactivated status. See the "To Manually Change a Server from Secondary Status to Deactivated Status" procedure.

A server with Deactivated status can be manually activated so that its status changes to Primary or Secondary, depending on the status of the other server. See the "To Manually Activate a Server with Deactivated Status" section.

To Manually Change a Server from Secondary Status to Primary Status


Step 1 Log on to Cisco Unity Connection Serviceability.

Step 2 On the Tools menu, click Cluster Management.

Step 3 On the Cluster Management page, under Server Manager, in the Change Server Status column for the server with Secondary status, click Make Primary.

Step 4 When prompted to confirm changing the server status, click OK.

The Server Status column displays the changed status when the change is complete.


Note The server that originally had Primary status automatically changes to Secondary status.



To Manually Change a Server from Secondary Status to Deactivated Status


Step 1 Log on to the Real-Time Monitoring Tool (RTMT).

Step 2 On the Cisco Unity Connection menu, click Port Monitor. The Port Monitor tool appears in the right pane.

Step 3 In the Node field, click the server with Secondary status.

Step 4 In the right pane, click Start Polling.

Step 5 Note whether any voice messaging ports are currently handling calls for the server.

Step 6 Log on to Cisco Unity Connection Serviceability.

Step 7 On the Tools menu, click Cluster Management.

Step 8 If no voice messaging ports are currently handling calls for the server, skip to Step 9.

If there are voice messaging ports that are currently handling calls for the server, on the Cluster Management page, under Change Port Status, click Stop Taking Calls for the server, then wait until RTMT shows that all ports for the server are idle.

Step 9 On the Cluster Management page, under Server Manager, in the Change Server Status column for the server with Secondary status, click Deactivate.


Caution Deactivating a server will terminate all calls that the ports for the server are handling.

Step 10 When prompted to confirm changing the server status, click OK.

The Server Status column displays the changed status when the change is complete.


To Manually Activate a Server with Deactivated Status


Step 1 Log on to Cisco Unity Connection Serviceability.

Step 2 On the Tools menu, click Cluster Management.

Step 3 On the Cluster Management page, under Server Manager, in the Change Server Status column for the server with Deactivated status, click Activate.

Step 4 When prompted to confirm changing the server status, click OK.

The Server Status column displays the changed status when the change is complete.


Stopping All Ports on a Server from Taking New Calls

Do the procedure in this section to stop all ports on a server from taking any new calls. Calls in progress continue until the callers hang up.


Tip Use the Port Monitor page in the Real-Time Monitoring Tool (RTMT) to determine whether any ports are currently handling calls for the server.


To Stop All Ports on a Server from Taking New Calls


Step 1 Log on to Cisco Unity Connection Serviceability.

Step 2 On the Tools menu, click Cluster Management.

Step 3 On the Cluster Management page, under Port Manager, in the Ports in Service column, click Stop Taking Calls for the server.


Restarting All Ports on a Server to Take Calls

Do the procedure in this section to let ports on a server take calls again after they were stopped.

To Restart All Ports on a Server to Take Calls


Step 1 Log on to Cisco Unity Connection Serviceability.

Step 2 On the Tools menu, click Cluster Management.

Step 3 On the Cluster Management page, under Port Manager, in the Ports in Service column, click Take Calls for the server.


Shutting Down a Server

When a Cisco Unity Connection server has Primary or Secondary status, it is handling voice messaging traffic and cluster replication. We do not recommend shutting down a Connection server while it is has Primary or Secondary status because calls in progress and replication may be abruptly terminated.

If you want to shut down a server (for example, to perform maintenance), we recommend that you do the procedure in this section during nonbusiness hours when voice messaging traffic will be light. Note that the remaining server, if it has Primary or Secondary status, handles all system voice messaging functions and maintains the Connection database.

To Shut Down a Server


Step 1 On the server that will not be shut down, log on to Cisco Unity Connection Serviceability.

Step 2 On the Tools menu, click Cluster Management.

Step 3 On the Cluster Management page, locate the server that you want to shut down.

Step 4 If the server that you want to shut down has Secondary status, skip to Step 5.

If the server that you want to shut down has Primary status, change the status:

a. In the Change Server Status column for the server with Secondary status, click Make Primary.

b. When prompted to confirm changing the server status, click OK.

c. Confirm that the Server Status column indicates that the server now has Primary status and that the server you want to shut down has Secondary status.

Step 5 On the server with Secondary status (the one you want to shut down), change the status:

a. Log on to the Real-Time Monitoring Tool (RTMT).

b. On the Cisco Unity Connection menu, click Port Monitor. The Port Monitor tool appears in the right pane.

c. In the Node field, click the server with Secondary status.

d. In the right pane, click Start Polling.

e. Note whether any voice messaging ports are currently handling calls for the server.

f. If no voice messaging ports are currently handling calls for the server, skip to Step 5g.

If there are voice messaging ports that are currently handling calls for the server, on the Cluster Management page, under Change Port Status, click Stop Taking Calls for the server, then wait until RTMT shows that all ports for the server are idle.

g. On the Cluster Management page, under Server Manager, in the Change Server Status column for the server with Secondary status, click Deactivate.


Caution Deactivating a server will terminate all calls that the ports for the server are handling.

h. When prompted to confirm changing the server status, click OK.

i. Confirm that the Server Status column indicates that the server now has Deactivated status.

Step 6 Shut down the server that you deactivated.

In Cisco Unity Connection Serviceability on the server that is running, the Server Status column shows that the server you shut down has Not Functioning status.