System Administration Guide for Cisco Unity Connection Release 7.x
Index
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Index

A

abbreviated extensions 6-10

accounts

Operator 19-6

UndeliverableMessagesMailbox 19-6

Unity Connection Messaging System 19-6

adding

alternate names for a system distribution list 27-4

AXL servers 29-5

Cisco Unified Communications Manager servers 29-10

description of message attachments 39-1

global nicknames to list 14-12

integration, phone system 29-2

members to system distribution lists 27-3

PIMG/TIMG units 29-15

port 29-17

port group 29-8

SIP server 29-13

system distribution lists 27-2

TFTP server 29-12

addressing options, VPIM Networking 34-17

AGC, changing settings for port group 29-17

All Hours schedule 10-1

All Voice Mail Users distribution list 27-1

alternate contact numbers, configuring for call handlers 6-8

alternate conversations

Optional Conversation 1 13-3

overview 13-3

alternate names

adding for system distribution lists 27-4

adding for VPIM locations 34-13

application plug-ins 3-1

Attempt Forward call routing rule 9-1

Attempt Sign-In call routing rule 9-1

audio format

changing for calls 16-1, 29-9

changing for recordings 16-2, 17-5, 19-4

VPIM Networking 34-18

authentication, configuring LDAP 43-5

authentication rules

default rules 18-2

overview 18-2

automated attendant 4-9

automatic gain control (AGC), changing settings for port group 29-17

AXL servers

adding 29-5

changing settings 29-7

deleting 29-7

B

backing up and restoring data 3-7

backup and restore application for migrations (COBRAS) 3-2

blind addressing, VPIM Networking 34-17

Broadcast Message Administrator

setting up access 26-2

using 26-5

broadcast messages

changing default settings 26-6

overview 26-1

setting up access for sending 26-2

Bulk Administration Tool

accessing 3-2

creating VPIM contacts 34-7, 34-8

errors, correcting (VPIM) 34-8

Bulk Edit utility, accessing 3-3

C

calendar integration

about 35-1

changing user configurations for the Cisco Unified MeetingPlace Express integration 35-32

changing user configurations for the Cisco Unified MeetingPlace integration 35-24

changing user configurations for the Exchange 2003 integration 35-17

changing user configurations for the Exchange 2007 integration 35-8

changing with Cisco Unified MeetingPlace 35-23

changing with Cisco Unified MeetingPlace Express 35-30

changing with Exchange 2003 35-16

changing with Exchange 2007 35-8

creating with Cisco Unified MeetingPlace 35-18

creating with Cisco Unified MeetingPlace Express 35-25

creating with Exchange 2003 35-10

creating with Exchange 2007 35-1

Exchange contacts 35-1

caller input settings, changing user logon settings 14-7

caller options, user settings 13-5

call handlers

caller input and one-key dialing 6-8

call transfer settings 6-12

default 6-1

deleting 6-12

Goodbye 6-2

greetings 6-6

modifying 6-5

Opening Greeting 6-1

Operator 6-2

overview 4-2

Route From Next Call Routing Rule Action, using with routing rules 4-5

taking messages 6-11

templates, modifying 6-3

call handler templates

creating 6-2

default templates 6-2

deleting 6-2

modifying 6-2

Call Handler Traffic report 41-3

call holding, user settings in Cisco Unity Assistant 13-5

call loop detection 29-4

call management

creating a map 5-1

implementing a plan 5-2

managing call handlers 6-1

managing call routing tables 9-1

managing directory handlers 7-1

managing interview handlers 8-1

managing restriction tables 11-1

managing schedules and holidays 10-1

overview 4-1

planning 5-1

call routing tables

adding rules 9-2

and the Route From Next Call Routing Rule action 4-5

Attempt Forward rule 9-1

Attempt Sign-In rule 9-1

changing the order of rules 9-3

default rules 9-1

deleting rules 9-3

modifying rules 9-2

Opening Greeting rule 9-1

overview 4-3

calls, changing the audio format (or codec) for 16-1, 29-9

call screening, user settings in Cisco Unity Assistant 13-5

call transfers

user settings in Cisco Unity Assistant 13-5

user settings in Connection conversation 13-5

call waiting, configuring hold time 14-3

capacity of hard disk, specifying maximum percentage 19-17

certificate, viewing for port 29-20

changing

addressing and recording order 14-1, 14-3

addressing priority lists, how names are stored in 14-2

AGC settings 29-17

AXL server settings 29-7

call loop detection settings 29-4

Cisco Unified Communications Manager server settings 29-11

codec preference settings 29-9

description of message attachments 39-2

dial prefix settings for live reply to unidentified callers 14-5

message deletion options 14-5

message skipping during playback (Optional Conversation 1) 14-10

MWI settings 29-10

phone system settings 29-3

phone system trunk settings 29-21

PIMG/TIMG settings 29-16

port group advanced settings 29-16

port group settings 29-9

port settings 29-18

SIP server settings 29-14

SIP settings 29-16

system prompt language 14-6

TFTP server settings 29-13

user logon settings during user greeting 14-7

Cisco DirSync service, activating 43-3

Cisco Fax Server integration

about 32-1

changing the Cisco Unity Connection configuration 32-8

changing the user configuration 32-9

configuring Cisco Unity Connection 32-5

configuring single number for calls and faxes 32-9

configuring the Cisco Fax Server 32-2

configuring users 32-7

creating 32-1

requirements 32-2

testing 32-7

Cisco PCA, securing access to Cisco Unity Connection 25-1

Cisco SIP Proxy Server

adding 29-13

changing settings 29-14

deleting 29-14

Cisco Unified Communications Manager

adding servers 29-10

adding TFTP server 29-12

AXL servers, adding 29-5

AXL servers, deleting 29-7

changing AXL server settings 29-7

changing server settings 29-11

changing TFTP server settings 29-13

deleting servers 29-11

deleting TFTP server 29-12

port certificate 29-20

root certificate for Connection 29-22

Cisco Unified MeetingPlace

changing the calendar integration 35-23

changing user configurations for the calendar integration 35-24

creating a calendar integration 35-18

Cisco Unified MeetingPlace Express

changing the calendar integration 35-30

changing user configurations for the calendar integration 35-32

creating a calendar integration 35-25

Cisco Unified Mobility Advantage integration

about 30-1

configuring Cisco Unity Connection 30-2

requirements 30-2

task list for creating 30-1

testing 30-3

Cisco Unified Real-Time Monitoring Tool (RTMT) 3-7

Cisco Unified Serviceability 3-8

Cisco Unified Serviceability services

configuring enterprise parameters 37-1

configuring service parameters 36-1

descriptions of enterprise parameters 37-2

descriptions of service parameters 36-2

Cisco Unity Connection Administration

accessing 2-1

configuring browsers 1-1

finding records 2-3

interface 2-2

using Help 2-2

Cisco Unity Connection conversation 13-1

Cisco Unity Greetings Administrator

overview 17-2

setting up 17-4

using 17-3

Cisco Utilities Database Link for Informix 3-10

Cisco Voice Technology Group Subscription tool 3-7

cluster, configuring and customizing 42-1

COBRAS backup and restore application 3-2

codec

changing for calls 16-1, 29-9

changing for recordings 16-2, 17-5, 19-4

changing preference settings 29-9

configuring

access to emails in external message store 40-1

call waiting hold time 14-3

cross-server logon and transfers 33-13

one-key dialing 6-8

smart host, for Digital Networking 33-10

Connection 1.x, migrating from 3-2

Connection Administration, accessing 3-2

Connection locations

manually synchronizing 33-17

overview 33-19

removing from the Digital Network 33-18

Connection Serviceability 3-6

Connection User Data Dump 3-10

conversation

allowing voice recognition users to say their voice mail passwords 14-10

alternate conversation versions 13-3

caller options 13-1

changing addressing and recording order 14-1, 14-3

changing dial prefix settings for live reply to unidentified callers 14-5

changing how names are stored in user addressing priority lists 14-2

changing message deletion options 14-5

changing password re-entry behavior 14-8

Cisco Unity Connection, overview 13-1

customizing by administrators 13-2

customizing by users 13-5

documenting for users 3-10

easy sign-in 14-8

sign-in 14-8

specifying caller information before message playback 14-4

user options 13-1

user settings in Cisco Unity Assistant 13-6

user settings in Connection conversation 13-6

using voice commands 13-3

creating

AXL servers 29-5

call handler templates 6-2

call management map 5-1

call routing rules 9-2

directory handlers 7-1

holiday schedules 10-1

interview handlers 8-1

restriction tables 11-1

schedules 10-2

user accounts ii-xix

credentials policies 18-1

cross-server logon and transfers

configuring 33-13

overview 33-23

CSV files

correcting errors for Bulk Administration Tool 34-8

creating VPIM contacts 34-7

CUDLI 3-10

Custom Keypad Mapping tool

accessing 15-1

conversations that can be customized 15-3

documenting keymap for users 15-13

guidelines 15-2

resetting 15-2

using 15-1

D

Database Proxy 3-8

deleting

AXL servers 29-7

call handlers 6-12, 7-4

call handler templates 6-2

call routing rules 9-3

Cisco Unified Communications Manager servers 29-11

description of message attachments 39-2

integration, phone system 29-2

interview handlers 8-3

members from system distribution lists 27-3

phone system trunk 29-21

PIMG/TIMG units 29-15

port 29-18

port group 29-9

restriction tables 11-3

schedules 10-3

SIP server 29-14

TFTP server 29-12

delivery locations, creating for VPIM 34-6

demonstration license files, about 44-2

Dial Plan report 41-4

Dial Search Scope report 41-4

Digital Networking

adding a server to an existing network 33-8

addressing options for non-networked phone systems 33-21

and Connection locations 33-19

and object replication 33-20

and private distribution lists 33-24

and system distribution lists 33-23

and VPIM locations 33-24

broadcast messages not supported between locations 33-25

checking or modifying the server display name and SMTP domain name 33-5

checking replication status 33-9

cleaning up unused VPIM locations and contacts 33-17

client access to servers 33-25

configuring a smart host 33-10

configuring cross-server logon and transfers 33-13

configuring search spaces for 33-12

configuring SMTP access for cluster subscriber servers 33-11

creating a network-wide all voice mail users distribution list 33-16

cross-server logon and transfer overview 33-23

deployment decisions 33-4

identified user messaging between networked users 33-22

joining two servers to create a Digital Network 33-6

manually synchronizing locations 33-17

mapping users to systems 33-25

notable behavior 33-24

overview 33-1

prerequisites 33-2

removing a location from the network 33-18

replication suspended during bulk operations 33-25

replication with clusters 33-25

securing 33-13

setting up 33-2

setup task list 33-2

testing the setup 33-14

directory handlers

creating 7-1

default 7-1

deleting 7-4

modifying 7-2

overview 4-2

System Directory Handler 7-1

Disaster Recovery System 3-7

dispatch messages 19-6

Distribution Lists report 41-2

DNS, resolving names with IP addresses 34-4

E

easy sign-in conversation 14-8

Edit Disk Capacity Configuration page 19-17

email

configuring access in external message store 40-1

messages 19-2

end of recording, configuring termination warning prompt 19-5

enterprise parameters

configuring for Cisco Unified Serviceability services 37-1

descriptions 37-2

for Cisco Unified Serviceability services 37-1

Exchange 2003

changing the calendar integration 35-16

changing user configurations for the calendar integration 35-17

creating a calendar integration 35-10

Exchange 2007

changing the calendar integration 35-8

changing user configurations for the calendar integration 35-8

creating a calendar integration 35-1

Exchange contacts

enabling importing from Exchange 2003 35-10

enabling importing from Exchange 2007 35-1

extensions

adding prepended digits 6-10

converting LDAP phone numbers into 43-4

external message store, configuring access to emails in 40-1

F

fax

about the Cisco Fax Server integration 32-1

changing the Cisco Unity Connection configuration 32-8

changing the user configuration 32-9

configuring Cisco Unity Connection 32-5

configuring single number for calls and faxes 32-9

configuring the Cisco Fax Server 32-2

configuring users 32-7

creating a Cisco Fax Server integration 32-1

requirements for the Cisco Fax Server integration 32-2

testing 32-7

field definitions 2-2

Firefox, configuring 1-1

G

G.711 A-Law codec

selecting for calls 16-1, 29-9

selecting for recordings 16-2, 17-5, 19-4

G.711 Mu-Law codec

selecting for calls 16-1, 29-9

selecting for recordings 16-2, 17-5, 19-4

G.729a codec

selecting for calls 16-1, 29-9

selecting for recordings 16-2, 17-5, 19-4

G726 codec, selecting for recordings 16-2, 17-5, 19-4

global nicknames

adding names to list 14-12

editing list 14-12

Goodbye call handler 6-2

Grammar Statistics tool, accessing 3-4

greetings

call handlers 6-6

changing audio format for recording 17-5

recording by using Media Master 17-1

user settings in Cisco Unity Assistant 13-6

user settings in Connection conversation 13-6

groupware email messages 19-2

H

hard disk, specifying maximum capacity 19-17

Help

page and field 2-2

using 2-2

holidays

designating 10-1

holiday schedule 10-1

I

identified user messaging

and Digital Networking 33-22

overview 19-2

IMAP access

accessing email messages from Connection by using 19-2

configuration procedures 20-4

configuration task list 20-3

Connection server configuration 20-5

security recommendations 20-3

SMTP message parameters 20-7

IMAP clients

integrated messaging example 20-2

securing access to Cisco Unity Connection 25-1

security options 24-3

SMTP message handling 20-1

Import Users tool, accessing 3-4

installing license files 44-2

integrated messaging, example 20-2

integration

adding 29-2

adding phone system trunk 29-21

adding PIMG/TIMG units 29-15

adding port 29-17

adding port group 29-8

adding SIP certificate 29-24

adding SIP security profile 29-25

adding SIP server 29-13

adding TFTP server 29-12

AXL server, changing settings 29-7

AXL servers, adding 29-5

AXL servers, deleting 29-7

call loop detection, changing settings 29-4

changing AGC settings 29-17

changing Cisco Unified Communications Manager server settings 29-11

changing phone system trunk settings 29-21

changing PIMG/TIMG settings 29-16

changing port group advanced settings 29-16

changing port settings 29-18

changing SIP certificate 29-24, 29-25

changing SIP server settings 29-14

changing SIP settings 29-16

changing TFTP server settings 29-13

codec, changing preference settings 29-9

deleting 29-2

deleting Cisco Unified Communications Manager servers 29-11

deleting phone system trunk 29-21

deleting PIMG/TIMG units 29-15

deleting port 29-18

deleting SIP certificate 29-24

deleting SIP security profile 29-25

deleting SIP server 29-14

deleting TFTP server 29-12

MWI, disabling the use of the same port for turning on and off 29-3

MWI, synchronizing 29-4

MWIs, changing settings 29-10

phone system, changing settings 29-3

phone system trunk description 29-20

port certificate 29-20

port description 29-17

port group, changing settings 29-9

port group, deleting 29-9

port group description 29-7

root certificate for Connection 29-23

security for ports 29-22

users associated with phone system 29-3

viewing root certificate for Connection 29-22

Internet Explorer, configuring 1-2

interview handlers

creating 8-1

deleting 8-3

modifying 8-2

overview 4-3

L

language

changing system prompt language 14-6

language settings for call handlers 6-11

language settings for directory handlers 7-3

language settings for interview handlers 8-2

language settings for routing rules 9-3

message subject line format 19-13

LDAP

activating the Cisco DirSync service 43-3

adding configurations and synchronizing data 43-7

configuring authentication 43-5

converting LDAP phone numbers into Connection extensions 43-4

enabling synchronization 43-3

task list for configuring 43-2

license files

about using MAC addresses 44-1

about using multiple license files 44-2

Connection clusters 44-2

must be installed 44-2

obtaining and installing 44-2

parameters for Connection features 44-6

permanent, time-expiring, and demonstration 44-2

viewing reports 44-4

live record

about 19-4

configuring 19-18

lockout policy 18-1

logon policy 18-1

M

mailboxes, moving 21-4

mailbox size quotas, setting systemwide and mailbox-store limits 22-1

Mailbox Store report 41-4

mailbox stores

backing up 21-3

creating 21-4

deleting 21-5

disabling 21-7

maximum size 21-2

maximum size, changing 21-5

message handling when maximum size is exceeded 19-11

moving mailboxes 21-4

multiple 21-1

Maximum Delay for TTS Access Before Timeout 19-9

Media Master

preventing users from saving messages 24-3

recording greetings and names 17-1

MeetingPlace

changing the calendar integration 35-23

changing user configurations for the calendar integration 35-24

creating a calendar integration 35-18

MeetingPlace Express

changing the calendar integration 35-30

changing user configurations for the calendar integration 35-32

creating a calendar integration 35-25

message actions, configuring 19-13

message addressing

user settings in Cisco Unity Assistant 13-7

user settings in Connection conversation 13-7

message attachment

adding 39-1

changing 39-2

deleting 39-2

message locator, phone view 31-1

message notification

setting up, SMS (SMPP) 23-2

setting up, SMTP 23-1

user settings in Cisco Unity Assistant 13-6

user settings in Connection conversation 13-6

message playback

user settings in Cisco Unity Assistant 13-7

user settings in Connection conversation 13-7

messages

actions, configuring 19-13

dispatch messages 19-6

groupware email messages 19-2

how Connection handles messages that are interrupted by disconnected calls 19-10

how Connection handles messages that cannot be delivered 19-9

how Connection handles messages when mailbox quotas are exceeded 19-11

how Connection handles messages when maximum mailbox store size is exceeded 19-11

how Connection handles messages when system components are unavailable 19-9

interview messages 19-3

live record 19-4

message delivery 19-9

message storage 19-17

migrating from Connection 1.x 3-5

migrating from Connection 1.x using COBRAS (recommended) 3-2

migrating from Unity 3-5

migrating from Unity using COBRAS (recommended) 3-2

notifications 19-3

outside caller voice messages 19-1

receipts 19-3

security options for IMAP client access 24-3

sensitivity 19-12

subject line format 19-13

system broadcast messages 19-2

types of messages 19-1

user to user voice messages 19-2

VPIM 34-16

message security

call handlers 6-11

option to disable saves in Media Master 24-3

overview of options 24-1

sensitivity options for users and unidentified callers 24-1

Message Traffic report 41-2

message waiting indicators, synchronizing for phone system 29-4

messaging overview 19-1

Migrate Messages utility, accessing 3-5

Migrate Users utility, accessing 3-6

migrating data and messages from Unity or Connection 1.x 3-2

modifying

call handlers 6-5

call handler templates 6-2, 6-3

call routing rules 9-2

directory handlers 7-2

interview handlers 8-2

restriction tables 11-3

schedules 10-2

system distribution lists 27-3, 27-4

multiple mailbox stores 21-1

MWIs

changing settings 29-10

disabling the use of the same port for turning on and off 29-3

synchronizing for phone system 29-4

N

name resolution, VPIM 34-4

names, recording by using Media Master 17-1

notification

setting up, SMS (SMPP) 23-2

setting up, SMTP 23-1

user settings in Cisco Unity Assistant 13-6

user settings in Connection conversation 13-6

O

obtaining license files 44-2

one-key dialing

configuring 6-8

overview 6-8

Opening Greeting

call handler 6-1

call routing rule 9-1

Operator call handler 6-2

Operator user 19-6

Optional Conversation 1

changing message skipping behavior 14-10

overview 13-3

Outcall Billing Detail report 41-3

Outcall Billing Summary report 41-3

outside caller voice messages 19-1

P

page Help 2-2

partitions

changing default 28-11

creating 28-8

default 28-2

deleting 28-9

finding objects in 28-11

modifying 28-9

overview 28-1

password policy 18-1

PCM codec, selecting for recordings 16-2, 17-5

permanent license files, about 44-2

personal contacts, user settings in Cisco Unity Assistant 13-8

personal settings

user settings in Cisco Unity Assistant 13-7

user settings in Connection conversation 13-7

Phone Interface Failed Logon report 41-1

phone language, changing 14-6

phone system

adding AXL servers 29-5

adding integration 29-2

changing AXL server settings 29-7

changing settings 29-3

deleting AXL servers 29-7

deleting integration 29-2

disabling the use of the same port for turning on and off an MWI 29-3

list of users associated with 29-3

synchronizing MWIs 29-4

phone system trunk

changing settings 29-21

deleting 29-21

description 29-20

Phone View 29-4, 31-1

PIMG unit

adding 29-15

changing settings 29-16

deleting 29-15

PIN policy 18-1

plugins

application 3-1

installing 38-1

overview 38-1

Port Activity report 41-2

port group

adding 29-8

changing advanced settings 29-16

changing AGC settings 29-17

changing settings 29-9

deleting 29-9

description 29-7

port memory, disabling 29-3

ports

adding 29-17

adding SIP certificate 29-24

adding SIP security profile 29-25

changing settings 29-18

changing SIP certificate 29-24, 29-25

deleting 29-18

deleting SIP certificate 29-24

deleting SIP security profile 29-25

description 29-17

port certificate for Connection 29-20

root certificate for Connection 29-23

security 29-22

viewing root certificate for Connection 29-22

prepended digits for extensions 6-10

prerequisites

Digital Networking 33-2

VPIM Networking 34-2

private lists

and Digital Networking 33-24

user settings in Cisco Unity Assistant 13-7

user settings in Connection conversation 13-7

prompts

overview 13-2

what you can change 13-2

Q

quotas, message handling when exceeded 19-11

R

recordings

changing the audio format (or codec) for 16-2, 17-5, 19-4

configuring termination warning prompt 19-5

greetings and names 17-1

selecting device 17-2

relay settings for private and secure messages 20-5

Remote Administration Tools 3-8

replication

Digital Networking, checking status of 33-9

overview 33-20

suspended during bulk operations 33-25

with clusters 33-25

reports

archiving data 41-5

Call Handler Traffic 41-3

configuration parameters 41-4

Dial Plan 41-4

Dial Search Scope 41-4

Distribution Lists 41-2

generating and viewing 41-5

licenses 44-4

Mailbox Store 41-4

Message Traffic 41-2

Outcall Billing Detail 41-3

Outcall Billing Summary 41-3

overview 41-1

Phone Interface Failed Logon 41-1

Port Activity 41-2

Subscriber Message Activity 41-2

System Configuration 41-3

Transfer Call Billing 41-3

Unused Voice Mail Accounts 41-3

User Lockout 41-3

Users 41-1

restriction tables

creating 11-1

default 11-1

Default Fax 11-1

Default Outdial 11-1

Default System Transfer 11-1

Default Transfer 11-1

deleting 11-3

modifying 11-3

overview 4-6

root certificate

saving as file 29-23

viewing 29-22

Route From Next Call Routing Rule action 4-5

RSS Feeds 19-20

S

schedules and holidays

All Hours 10-1

creating schedules 10-2

default 10-1

deleting schedules 10-3

designating holidays 10-1

Holidays 10-1

modifying schedules 10-2

overview 4-8

Voice Recognition Update 10-1

Weekdays 10-1

search spaces

and call handlers 28-7

and call routing rules 28-6

and digital networking 28-7

and directory handlers 28-7

and interview handlers 28-7

and system contacts 28-8

and system distribution lists 28-6

and user objects 28-5

and VPIM locations 28-8

changing default 28-11

configuring for Digital Networking 33-12

creating 28-10

default 28-2

deleting 28-10

example configurations 28-3

finding objects in 28-11

modifying 28-10

overview 28-2

securing Cisco PCA and IMAP client access to Cisco Unity Connection 25-1

security

adding SIP certificate 29-24

adding SIP security profile 29-25

changing SIP certificate 29-24, 29-25

controlling access, distribution, and storage of voice messages 24-1

deleting SIP certificate 29-24

deleting SIP security profile 29-25

description for ports 29-22

IMAP client 24-3

policies 18-1

port certificate 29-20

relay settings for private and secure messages 20-5

root certificate for Connection 29-23

user and unidentified caller messages 24-1

viewing root certificate for Connection 29-22

service parameters

configuring for Cisco Unified Serviceability services 36-1

descriptions 36-2

for Cisco Unified Serviceability services 36-1

Session Initiation Protocol (SIP), changing settings 29-16

session timeout setting, Cisco Unity Connection Administration 2-1

setting up

SMS (SMPP) message notifications 23-2

SMTP message notifications 23-1

sign-in conversation 14-8

simulating abbreviated extensions 6-10

SIP

adding SIP certificate 29-24

adding SIP security profile 29-25

changing SIP certificate 29-24, 29-25

deleting SIP certificate 29-24

deleting SIP security profile 29-25

SIP server

adding 29-13

changing settings 29-14

deleting 29-14

smart host, configuring for Digital Networking 33-10

SMS (SMPP) message notifications, setting up 23-2

SMTP

message notifications, setting up 23-1

messages, overview 20-1

SSL certificate, using to secure Cisco PCA and IMAP client access to Cisco Unity Connection 25-1

Subscriber Information Dump. See Connection User Data Dump.

Subscriber Message Activity report 41-2

synchronizing MWIs for phone system 29-4

Synch Users Tool, accessing 3-4

System Configuration report 41-3

System Directory Handler 7-1

system distribution lists

adding alternate names 27-4

adding and removing members 27-3

and Digital Networking 33-23

creating 27-2

default lists 27-1

modifying 27-3, 27-4

overview 27-1

system prompts

changing language 14-6

customizing 13-2

system transfers, setting up 12-1

T

Task Management tool, accessing 3-7

termination warning prompt, configuring 19-5

TFTP server

adding 29-12

changing settings 29-13

deleting 29-12

time-expiring license files, about 44-2

timeouts in Cisco Unity Connection Administration 2-1

TIMG unit

adding 29-15

changing settings 29-16

deleting 29-15

tools, Custom Keypad Mapping 15-1

Transfer Call Billing report 41-3

trunk, phone system

adding 29-21

changing settings 29-21

deleting 29-21

U

Undeliverable Messages distribution list 27-2

UndeliverableMessagesMailbox user 19-6

unidentified caller messages 19-1

Unity, migrating from 3-2

Unity Connection Messaging System user 19-6

Unused Voice Mail Accounts report 41-3

user accounts, creating ii-xix

User Lockout report 41-3

users

list of users associated with phone system 29-3

migrating from Connection 1.x 3-6

migrating from Connection 1.x using COBRAS (recommended) 3-2

migrating from Unity 3-6

migrating from Unity using COBRAS (recommended) 3-2

Operator 19-6

UndeliverableMessagesMailbox 19-6

Unity Connection Messaging System 19-6

user speech recognition conversation 13-3

Users report 41-1

user to user voice messages 19-2

user workstations, setting up ii-xix

utilities and tools

Bulk Administration Tool 3-2

Bulk Edit 3-3

Cisco Unified Serviceability 3-8

Cisco Voice Technology Group Subscription Tool 3-7

Connection Administration 3-2

Connection Serviceability 3-6

Disaster Recovery System 3-7

Grammar Statistics 3-4

Import Users 3-4

Migrate Messages 3-5

Migrate Users 3-6

plug-ins 3-1

RTMT 3-7

Synch Users 3-4

Task Management 3-7

V

ViewMail for Microsoft Outlook, integrated messaging example 20-2

voice commands, using 13-3

voice messages

delivery 19-9

dispatch messages 19-6

interviews 19-3

live record 19-4

notifications 19-3

outside caller 19-1

receipts 19-3

system broadcast 19-2

user to user 19-2

voice messaging port

adding 29-17

changing settings 29-18

deleting 29-18

voice recognition

allowing users to say their voice mail passwords 14-10

Grammar Statistics tool 3-4

Voice Recognition Update schedule 10-1

VPIM contacts

after creating 34-10

correcting CSV errors for Bulk Administration Tool 34-8

creating 34-6

creating by using Bulk Administration Tool 34-8

creating by using CSV files 34-7

creating with Bulk Administration Tool 34-7

creating with Connection Administration 34-9

customizing directory update settings 34-11

deleting 34-14

VPIM locations

adding alternate names 34-13

and Digital Networking 33-24

creating 34-6

customizing 34-6

VPIM Networking

adding alternate names for VPIM locations 34-13

adding VPIM contacts with Connection Administration 34-9

addresses 34-17

addressing options 34-17

after creating VPIM contacts 34-10

audio formats 34-18

configuring remote voice messaging system 34-14

creating VPIM contacts 34-6

creating VPIM contacts with Bulk Administration Tool 34-7, 34-8

creating VPIM locations 34-6

customizing VPIM contact directory update settings 34-11

customizing VPIM locations 34-6

deleting VPIM contacts 34-14

design decisions 34-3

DNS 34-4

messages 34-16

messaging similarities and limitations 34-17

overview 34-1

prerequisites 34-2

removing a VPIM location 34-15

resolving names with IP addresses 34-4

sample message 34-16

setting up 34-1

setup procedures 34-3

using CSV files for creating VPIM contacts 34-7

verifying connectivity with remote voice messaging system 34-5

W

Wallet Card Wizard 3-10

warning prompt for end of recording, configuring 19-5

Weekdays schedule 10-1