System Administration Guide for Cisco Unity Connection Release 7.x
Managing Schedules and Holidays
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Table of Contents

Managing Schedules and Holidays

Overview: Default Schedules

Designating Holidays

Creating Schedules

Modifying Schedules

Deleting Schedules

Overview: Default Schedules

Revised May 2009

Cisco Unity Connection has three predefined schedules: All Hours, Weekdays, and Voice Recognition Update Schedule. You can modify but not delete the predefined schedules.

By default, the All Hours schedule is configured to be active 24 hours a day, 7 days a week, with no holidays; routing rules that follow this schedule are always active, and call handlers that use this schedule never use closed hour transfer settings or play closed greetings.

The Weekdays schedule is configured to be active from 8 a.m. to 5 p.m. (in the time zone of the Connection server) from Monday through Friday. It is also configured to observe any days and times that are set in the default Holidays schedule. Note however that by default the Holidays schedule is not preconfigured for any days or times. At a minimum you may want to update the Holidays schedule to add days and times when your organization is closed.

The Voice Recognition Update schedule dictates the times and days when the Connection voice-recognition transport utility can automatically rebuild the voice-recognition name grammars if there are pending changes. By default, all days and times are active for this schedule; however, because of the potential system performance impact associated with rebuilding large name grammars, you may want to edit this schedule to create blackout times and days during periods of heavy system usage.

Designating Holidays

Revised May 2009

When a Holiday setting is in effect, Cisco Unity Connection plays holiday greetings (if enabled) and observes closed hours transfer rules. You can set up several years of holidays at a time. Because many holidays occur on different dates each year, confirm that the holiday schedule remains accurate annually.

To Add a Holiday Schedule


Step 1 In Cisco Unity Connection Administration, expand System Settings , then click Holiday Schedules .

Step 2 On the Search Holiday Schedules page, click Add New .

Step 3 On the New Holiday Schedule page, enter a display name for the holiday schedule, and click Save .

Step 4 To add a new holiday to the schedule, on the Edit Holiday Schedule Basics page, click Add New .

Step 5 On the New Holiday page, enter settings as applicable. (For field information, on the Help menu, click This Page .)

Step 6 Click Save .

Step 7 To return to the Edit Holiday Schedule page, on the Edit menu, click Holiday Schedule Basics .


 

Creating Schedules

Revised May 2009

To Create a New Schedule


Step 1 In Cisco Unity Connection Administration, expand System Settings , then click Schedules .

Step 2 On the Search Schedules page, click Add New .

Step 3 On the New Schedule page, enter a display name, and select a holiday schedule to apply to this schedule.


Note Fields marked with * (an asterisk) are required.


Step 4 Click Save .

Step 5 To add time frames when the schedule is active, on the Edit Schedule Basics page, in the Schedule Details box, click Add New .

Step 6 On the New Schedule Detail page, enter settings as applicable. (For field information, on the Help menu, click This Page .)

Step 7 Click Save .

Step 8 To return to the Edit Schedule page, on the Edit menu, click Schedule Basics .


 

Modifying Schedules

To Modify a Schedule


Step 1 In Cisco Unity Connection Administration, expand System Settings , then click Schedules .

Step 2 On the Search Schedules page, click the display name of the schedule that you want to modify.


Note If the schedule that you want to modify does not appear in the search results table, set the applicable parameters in the search fields at the top of the page, and click Find.


Step 3 On the Edit Schedule Basics page, change the display name or holiday schedule settings, as applicable.

Step 4 When you have finished changing settings on the Edit Schedule page, click Save .

Step 5 To add time frames when the schedule is active, in the Schedule Details box, click Add New .

Step 6 If you change any settings on the New Schedule Detail page, click Save . To return to the Edit Schedule page, on the Edit menu, click Edit Schedule .

Step 7 To remove time frames, check the check box next to the schedule detail that you want to remove, and click Delete Selected .


Note If you remove all schedule details from a schedule, the schedule is never active. Call handlers that use this schedule as is always use closed hours transfer settings, and the closed greeting always plays (if enabled) for users and call handlers that use this schedule, except when it is overridden by the holiday, internal, busy, or alternate greeting.



 

Deleting Schedules

To Delete a Schedule


Step 1 In Cisco Unity Connection Administration, expand System Settings , then click Schedules .

Step 2 On the Search Schedules page, check the check box adjacent to the display name of the schedule that you want to delete.


Note If the schedule that you want to delete does not appear in the search results table, set the applicable parameters in the search fields at the top of the page, and click Find.


Step 3 Click Delete Selected .


Note If the schedule that you are attempting to delete is referenced by a call routing table or call handler, you receive an error message and are not able to delete the schedule until you find and remove the reference.


Step 4 In the dialog box that asks you to confirm the deletion, click OK .