System Administration Guide for Cisco Unity Connection Release 7.x
Managing Call Routing Tables
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Table of Contents

Managing Call Routing Tables

Overview: Default Call Routing Rules

Adding Call Routing Rules

Modifying Call Routing Rules

Changing Phone Language Settings

Changing the Order of Call Routing Rules

Deleting Call Routing Rules

Overview: Default Call Routing Rules

Revised May 2009

Cisco Unity Connection has two call routing tables—one for direct calls and one for forwarded calls—that handle calls from users and from unidentified callers.

Direct rules handle calls from users and unidentified callers that are dialed directly to Connection. The predefined direct routing rules are:

  • Attempt Sign-In—Calls from users are routed to the user logon conversation.
  • Opening Greeting—Calls from unidentified callers are routed to the Opening Greeting.

Forwarded rules handle calls that are forwarded to Connection from either a user extension or from an extension that is not associated with a user account (such as a conference room). The predefined forwarded routing rules are:

  • Attempt Forward—All calls forwarded from a user extension are routed to the user greeting.
  • Opening Greeting—Calls forwarded from an extension that is not associated with a user account are routed to the Opening Greeting.

You can change the order of the Attempt Sign-In and Attempt Forward rules relative to additional rules that you add in the respective routing tables, but the Opening Greeting rule is always the last entry for both tables. You cannot delete the predefined rules.

When you create a new rule, you need to specify only the criteria that are used to route the call, and can leave the other fields on the page blank. A blank field matches everything. For example, if you leave the Ports field blank, the rule applies to calls from all ports.

Adding Call Routing Rules

To Add a Call Routing Rule


Step 1 In Cisco Unity Connection Administration, expand Call Management , then expand Call Routing . For direct calls, click Direct Routing Rules . For forwarded calls, click Forwarded Routing Rules .

Step 2 On the Direct Routing Rules or Forwarded Routing Rules page, click Add New .

Step 3 On the New Direct Rule or New Forwarded Rule page, enter the name of the new rule in the Display Name field.

Step 4 Click Save .

Step 5 On the Edit Direct Rule or Edit Forwarded Rule page, continue entering applicable settings. (For field information, on the Help menu, click This Page .)


Note When you create a new rule, you need to specify only the criteria that are used to route the call, and can leave the other fields on the page blank. A blank field matches everything. For example, if you leave the Ports field blank, the rule applies to calls from all ports.


Step 6 When you have finished entering settings, click Save .


 

Modifying Call Routing Rules

To Modify a Call Routing Rule


Step 1 In Cisco Unity Connection Administration, expand Call Management , then expand Call Routing . For direct calls, click Direct Routing Rules . For forwarded calls, click Forwarded Routing Rules .

Step 2 On the Direct Routing Rules or Forwarded Routing Rules page, click the display name of the call routing rule that you want to modify.

Step 3 On the Edit Direct Routing Rule or Edit Forwarded Routing Rule page, change settings as applicable. (For field information, on the Help menu, click This Page .)


Note A blank field matches everything. For example, if you leave the Ports field blank, the rule applies to calls from all ports.


Step 4 When you have finished entering settings on the page, click Save .


 

Changing Phone Language Settings

Revised May 2009

To Change Phone Language Settings for a Routing Rule


Step 1 In Cisco Unity Connection Administration, expand Call Management , then expand Call Routing . For direct calls, click Direct Routing Rules . For forwarded calls, click Forwarded Routing Rules .

Step 2 On the Direct Routing Rules or Forwarded Routing Rules page, click the display name of the call routing rule that you want to modify.

Step 3 On the Edit Direct Routing Rule or Edit Forwarded Routing Rule page, click Use System Default Language or Inherit Language from Caller , or select one of the languages in the list.

Step 4 Click Save .


 

Changing the Order of Call Routing Rules

To Change the Order of Call Routing Rules


Step 1 In Cisco Unity Connection Administration, expand Call Management , then expand Call Routing . For direct calls, click Direct Routing Rules . For forwarded calls, click Forwarded Routing Rules .

Step 2 On the Direct Routing Rules or Forwarded Routing Rules page, click Change Order .

Step 3 On the Edit Direct Routing Rule Order or Edit Forwarded Routing Rule Order page, in the Reorganization list, click the name of a rule that you want to move, then click the down or up arrow as applicable.

Step 4 When you have finished reordering the rules, click Save .


 

Deleting Call Routing Rules

To Delete a Call Routing Rule


Step 1 In Cisco Unity Connection Administration, expand Call Management , then expand Call Routing . For direct calls, click Direct Routing Rules . For forwarded calls, click Forwarded Routing Rules .

Step 2 On the Direct Routing Rules or Forwarded Routing Rules page, check the check box adjacent to the display name of the rule that you want to delete.

Step 3 Click Delete Selected .

Step 4 In the dialog box that asks you to confirm the deletion, click OK .