Accessing and Using Cisco Unity Connection Administration
Cisco Unity Connection Administration is a web application that you use to do most administrative tasks, including specifying settings for users, and implementing a call management plan.
See the following sections:
For information on configuring the browser on the administrator workstation, see the
“Configuring the Browser on an Administrator Workstation”
Accessing and Exiting Cisco Unity Connection Administration
The first time that you log on to Cisco Unity Connection Administration, you use the user name and password for the default administrator account that the installer specified for the account during installation. Later, you can use the user name and password for any additional administrator accounts that you create.
By default, a Connection Administration session is set to time out after twenty minutes. You can change the Administration Session Timeout setting on the System Settings > Advanced > Connection Administration page.
To Log On to Cisco Unity Connection Administration
Step 1 On an administrator workstation, open a browser session.
Step 2 Go to
https://<Cisco Unity Connection server IP address>/cuadmin
Note We recommend that you bookmark Connection Administration. If a Connection cluster is configured, we recommend that you bookmark this page for both Connection servers so that you can log on to Connection Administration on the functional server when the other Connection server is not functioning.
Step 3 Enter an applicable user name and password, and click
To Exit Cisco Unity Connection Administration
Step 1 In the Cisco Unity Connection Administration title pane, click
Step 2 Exit the web browser.
Cisco Unity Connection Administration User Interface
The Cisco Unity Connection Administration interface is divided into four areas.
Located along the left side of the interface; contains links to the Connection Administration pages. Click the name of the page to display it.
Located across top of the interface; contains an About link and the Log Off link.
The title pane also offers a Navigation menu that you can use to browse to other Cisco applications. Click the name of the application from the Navigation list, and then click Go. Depending on the application, you may be required to log on.
Displays the name of the page and, if applicable, the name of the record displayed on the page. For example, on the Edit User Basics page for a user with the alias GreetingsAdmin, the title bar reads “Edit User Basics (GreetingsAdmin).” The right side of the title bar also shows the navigation path of the page, as it relates to other pages in the category. You can click a page in the navigation path to go that page.
Where Connection data is entered and displayed. The page name appears in the title bar at the top of the page.
Using Cisco Unity Connection Administration Help
To access Help, click the Help menu at the top of a page in Cisco Unity Connection Administration, and select one of the following:
Opens a new browser window, and displays the home page for the Cisco Unity Connection Administration Help system. The links in the left pane of the Help window allow you to access all topics in the Help system.
Opens a new browser window for the Cisco Unity Connection Administration Help system. The right pane of the window contains definitions for each field on the current page in Connection Administration. In most cases there are cross-references to additional topics related to the current page.
The left pane of the Help system provides a table of contents for all of the product guides included in Help. The table of contents expands to show the location within the hierarchy of the Help topic that is displayed on the right.
To learn more about the Connection Help system—including instructions on how to search Help, click the Using Help link at the top of any Help page.
Finding Records in Cisco Unity Connection Administration
A record is the group of settings or collection of data for an individual user, class of service, call handler, or other Cisco Unity Connection entity. For example, a user record contains the user account data.
Cisco Unity Connection Administration lets you find records based on search criteria that you enter. As a best practice, do not use wildcards such as * in search strings. When you want to find a user or contact, use Begins With, Contains, or Ends With to match part of a string, or leave the search string blank to return all results. Connection attempts to match wildcard characters within the field you are searching; if no objects contain such characters in that field, no results are returned.
You can use the navigation buttons at the bottom of the search results table to move between pages, and the Rows Per Page setting to display 25, 50, 100, 150, 200, or 250 rows per page. Connection saves your Rows Per Page setting, so that on subsequent logons you receive the same number of results per page for this search page.
To Find a User Account
Step 1 In Cisco Unity Connection Administration, expand
, then click
Step 2 On the Search Users page, in the Search Results table, click the user alias to display the user account.
If you do not see the user alias listed in the Search Results table, continue with Step 3.
Step 3 In the Find Users Where search fields, indicate whether to search by Alias, DTMF Access ID, First Name, Last Name, or Display Name. You can further refine your search by setting additional parameters such as Begins With or Ends With. Enter the applicable characters to search for, and click
Step 4 In the Search Results table, click the user alias to display the user account.
To Find Other Types of Cisco Unity Connection Data
Step 1 In Cisco Unity Connection Administration, go to the applicable
Step 2 If the applicable record is listed in the Search Results table, click the record name to display the record.
If you do not see the record listed in the Search Results table, continue with Step 3.
Step 3 In the search fields, indicate the search parameters, and enter the applicable characters to search for. Click
Step 4 In the Search Results table, click the record name to display the record.