User Moves, Adds, and Changes Guide for Cisco Unity Connection Release 10.x
Introdocution to Cisco Unity Connection 10.x Users and Contacts
Downloads: This chapterpdf (PDF - 180.0KB) The complete bookPDF (PDF - 4.98MB) | Feedback

Table of Contents

Introduction to Cisco Unity Connection 10.x Users and Contacts

Understanding User Accounts in Unity Connection 10.x

Unity Connection Default User Accounts

Understanding Contacts in Unity Connection 10.x

Introduction to Cisco Unity Connection 10.x Users and Contacts

See the following sections:

Understanding User Accounts in Unity Connection 10.x

In Unity Connection there are two types of users:

 

Users With Voice Mailboxes

For users who need to send and receive voice messages, and who may be able to use other Unity Connection features such as personal call transfer rules and the Unity Connection Web Inbox or Messaging Inbox, depending on the class of service to which they are assigned.

A user account that is set up with a voice mailbox has a phone extension and is counted as a voicemail licensed user.

Users Without Voice Mailboxes

For users who do not need to send or receive voice messages, but need to administer the system. You determine which tasks administrators can do by assigning their accounts to any of the predefined roles.

An account that is set up without a voice mailbox does not have a phone extension and is not counted as a voicemail licensed user.

Unity Connection Default User Accounts

Unity Connection creates the following four default user accounts, which you use when setting up the system. These accounts are not included in your user license count.

 

Administrator

The Administrator user account has the highest level of administrative privileges (System Administrator role) and is used to access Cisco Unity Connection Administration. The alias and password for this account are specified during installation. This account is configured as a user without a voice mailbox.


Caution The default Administrator account can be deleted. However, be sure that you have assigned the System Administrator role to at least one other user before you delete this account.

Operator

The Operator user account is the message recipient for the Operator call handler. When calls to the operator go unanswered, callers can leave a message, depending on the call transfer settings for the Operator call handler. We recommend that you assign someone to monitor the mailbox for the Operator user account, or reconfigure the Operator call handler to send messages to a different user or to a distribution list.

This account cannot be deleted.

Undeliverable Messages Mailbox

By default, the Undeliverable Messages Mailbox user account is the only member of the Undeliverable Messages distribution list, which receives notification of undeliverable messages. We recommend that you assign someone to monitor this mailbox, or add a user to the Undeliverable Messages distribution list, to monitor and reroute (as appropriate) any messages that are delivered to the list.

This account cannot be deleted.

Unity Connection Messaging System

The Unity Connection Messaging System user account is configured as a user without a voice mailbox. It acts as a surrogate sender for messages from outside callers. Thus, messages from outside callers are identified as coming from the Unity Connection Messaging System mailbox.

This account cannot be deleted.

Understanding Contacts in Unity Connection 10.x

In Cisco Unity Connection there are two types of contacts:

 

Administrator-Defined Contacts

Administrator-defined contacts do not have access to any Unity Connection features such as voice messaging. These contacts may represent people in your company who have voicemail accounts on another system. They might also represent customers or vendors who do not need a voice mailbox, but who frequently communicate with Unity Connection users.

User-Defined Contacts

User-defined contacts are similar to administrator-defined contacts, but are created by individual users and are only accessible by the user who created them.