User Guide for the Cisco Unity Connection Phone Interface (Release 10.x)
Finding Messages
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Finding Messages

Finding Messages

About Finding Messages

Cisco Unity Connection offers three options for finding messages by phone:

Message Locator

Allows you to find new and saved voice messages based on search criteria.

Phone View

Allows you to find new and saved voice messages based on search criteria, then displays results on your Cisco IP phone screen.

Go to Message

Allows you to find a saved message based on the message number.

Not all of these options may be available to you. Check with your Connection administrator.

Finding Messages by Using the Message Locator Option

With Message Locator, you find voice messages from a particular user by entering the name of the user or the extension. You can also find voice messages from all outside callers or messages left by callers who called from a specific number.

Based on the criteria that you enter, Cisco Unity Connection begins playing messages as they are found. By default, messages are presented in order of newest to oldest—regardless of whether the messages are new or saved—though your Connection administrator may change this playback order.

Finding Messages with Message Locator by Using the Phone Keypad

Procedure
    Step 1   Call and sign in to Connection.
    Step 2   If you are not using voice commands, skip to Step 3.

    If you are using voice commands, say "Touchtone conversation" or press 9 to temporarily change to using the phone keypad.

    Tip   

    To switch back to using voice commands after you have finished using Message Locator, hang up and sign in to Connection again.

    Step 3   At the Main menu, select the option Find Messages.
    Step 4   Select the applicable option and follow the prompts to find and manage the voice messages you are looking for:
    Option Description

    From Another user

    When prompted, use the phone keypad to spell the name of the user or to enter the extension of the user. Press ## to switch between spelling and number entry.

    From All Outside Callers

    Connection searches for any messages left by unidentified callers—including outside callers and users who did not sign in to Connection before calling from an external phone or from a phone that is not associated with a user account (such as a conference room).

    From a Specific Outside Caller

    When prompted, use the phone keypad to enter the phone number—or part of the number—of the caller, followed by #.

    Note   

    Some callers may have additional digits at the beginning of their phone numbers, such as codes for country, area, or city. Not all callers have phone numbers stored in the system. If you have trouble finding messages from a specific caller, contact your Connection administrator.


    Finding Messages by Using the Phone View Option

    With Phone View, the screen of your Cisco IP phone provides a visual display of the sender, date, and time of your voice messages. You enter search criteria to view selected voice messages on the phone screen. By default, messages are listed in order of newest to oldest—regardless of whether the messages are new or saved—though your Connection administrator may change this playback order.

    Finding Messages with Phone View by Using the Phone Keypad

    Procedure
      Step 1   Call and sign in to Connection.
      Step 2   At the Main menu, select the option Find Messages.
      Step 3   Select the applicable option and follow the prompts to find the voice messages you are looking for:
      Option Description

      All New Messages

      Connection displays voice messages that have not been heard.

      All Messages

      Connection displays all new and saved voice messages.

      From Another User

      When prompted, use the phone keypad to spell the name of the user or to enter the extension of the user. Press ## to switch between spelling and number entry.

      From All Outside Callers

      Connection searches for any messages left by unidentified callers—including outside callers and users who did not sign in to Connection before calling from an external phone or from a phone that is not associated with a user account (such as a conference room).

      From a Specific Outside Caller

      When prompted, use the phone keypad to enter the phone number—or part of the number—of the caller, followed by #.

      Some callers may have additional digits at the beginning of their phone numbers, such as codes for country, area, or city. Not all callers have phone numbers stored in the system. If you have trouble finding messages from a specific caller, contact your Connection administrator

      Step 4   After the message list displays on your phone screen, use the following soft keys to select messages that you want Connection to play:
      Option Description

      Select

      Start message playback for the selected message.

      Next

      Go to the next page of messages, if applicable.

      Previous

      Go to the previous page of messages, if applicable.

      More

      Displays the Go To and Exit soft keys. This key appears only on phones that display a maximum of four soft keys.

      Go To

      Displays a screen that allows you to enter a message number by using the phone keypad, then skips to that message by highlighting it.

      Exit

      Exit the displayed message list. This returns you to the Connection search-criteria prompt.

      Step 5   Follow the prompts to listen to and manage your messages.

      Finding Messages with Phone View by Using Voice Commands

      Procedure
        Step 1   Call and sign in to Connection.
        Step 2   When Connection asks, "What do you want to do," use the applicable voice command to select the type of messages that you want displayed on your phone screen:
        Action Voice Command

        View new and saved voice messages or receipts

        "Show <voice messages/receipts>"

        View all new voice messages

        "Show new messages"

        View new or saved or deleted voice messages from a Connection user

        "Show <new/saved/deleted> messages from <name of user>"

        View saved voice messages or receipts

        "Show saved <voice messages/receipts>"

        View all saved voice messages

        "Show saved messages"

        View deleted voice messages or receipts

        "Show deleted <voice messages /receipts>"

        View all deleted voice messages

        (Not available on some systems.)

        "Show deleted messages"

        Step 3   After the message list displays on your phone screen, use the following soft keys to select messages that you want Connection to play:
        Option Description

        Select

        Start message playback for the selected message.

        Next

        Go to the next page of messages, if applicable.

        Previous

        Go to the previous page of messages, if applicable.

        More

        Displays the Go To and Exit soft keys. This key appears only on phones that display a maximum of four soft keys.

        Go To

        Displays a screen that allows you to enter a message number by using the phone keypad, then skips to that message by highlighting it.

        Exit

        Exit the displayed message list. This returns you to the Connection search-criteria prompt.

        Step 4   Use the following voice commands to manage messages after you have listened to them:
        Action Voice Command

        Replay message

        "Repeat"

        Play previous message

        "Previous"

        Play next message

        "Next"

        Save or restore as saved

        "Save"

        Delete message

        "Delete"

        Reply to message

        "Reply"

        Reply to all

        "Reply all"

        Resend original message (nondelivery receipts only)

        "Resend"

        Call message sender

        (Not available on some systems.)

        "Call sender"

        Forward message

        "Forward"

        Save or restore as new

        "Mark new"

        Rewind message

        N/A

        Send to a fax machine for printing

        (Not available on some systems.)

        "Fax"

        Play message properties

        "Message properties"


        Finding Messages by Using the Go to Message Option

        As you listen to your messages, you can use the Go to Message option to find a particular message by entering the number of the message.

        Finding Messages with Go to Message by Using the Phone Keypad

        Procedure
          Step 1   Call and sign in to Connection.
          Step 2   If you are not using voice commands, skip to Step 3.

          If you are using voice commands, say "Touchtone conversation" or press 9 to temporarily change to using the phone keypad.

          Tip   

          To switch back to using voice commands after you have finished using Go to Message, hang up and sign in to Connection again.

          Step 3   At the Main menu, select the applicable option, Play New Messages or Review Old Messages.
          Step 4   Press the Go to Message shortcut keys.
          Tip   

          Ask your Connection administrator for the shortcut keys that you use to hear the prompt for entering the message number.

          Step 5   When prompted, enter the message number followed by #.
          Step 6   Follow the prompts to manage the message after you have listened to it.