Upgrade Guide for Cisco Unity Connection Release 10.x
Changing the IP Addresses of Cisco Unity Connection 10.x Servers
Downloads: This chapterpdf (PDF - 302.0KB) The complete bookPDF (PDF - 4.84MB) | Feedback

Changing the IP Addresses of Unity Connection 10.x Servers

Table of Contents

Changing the IP Addresses of Unity Connection 10.x Servers

Determining Whether Unity Connection is Defined By a Hostname or an IP Address

Associated Components Referring a Unity Connection Server By IP Address

Changing IP Address of a Single Server Defined By Hostname (Without a Cluster)

Changing the IP Address of a Single Server Defined By IP Address (Without Cluster)

Changing the IP Address of a Unity Connection Publisher Server Defined By Hostname

Changing the IP Address of a Unity Connection Publisher Server Defined By IP Address

Changing the IP Address of a Unity Connection Subscriber Server Defined By Hostname

Changing the IP Address of a Unity Connection Subscriber Server Defined By IP Address

Changing IP Address of a Unity Connection Site Gateway in a Cisco Voicemail Organization

Changing IP Address or FQDN of Unity Connection SRSV (Survivable Remote Site Voicemail)

Changing the IP Addresses of Unity Connection 10.x Servers

This chapter contains the following sections:

Determining Whether Unity Connection is Defined By a Hostname or an IP Address

The procedure you use to change the IP address of a Unity Connection server depends on whether the server is defined by a hostname or by an IP address.


NoteMake sure that the hostname and IP address of a Unity Connection server are changed only one at a time to avoid the database to corrupt. Make sure that the hostname and IP address of a Unity Connection server are changed only one at a time to avoid the database to corrupt.


To Determine Whether a Unity Connection Server is Defined By a Hostname or an IP Address


Step 1 On the server whose IP address you want to change, sign in to Cisco Unity Connection Administration.

Step 2 Expand System Settings, and select Cluster .

You go to the Cluster page even when no cluster is configured.

Step 3 Select Find to display a list of servers in the cluster.

Step 4 For the server whose IP address you want to change, if the value of the Hostname/IP Address column is a hostname, the server is defined by a hostname.

If the value of the Hostname/IP Address column is an IP address, the server is defined by an IP address.


 

Associated Components Referring a Unity Connection Server By IP Address

When you change the IP address of the Unity Connection server, make sure to apply the same changes on all the associated components that refer the Unity Connection server by IP address:

  • Bookmarks on client computers to the following web applications:

Cisco Personal Communications Assistant

Cisco Unity Connection Administration

Real-Time Monitoring Tool

  • Cisco Fax Server
  • Cisco Unified Application Environment
  • Cisco Unified Mobile Advantage
  • Cisco Unified Presence
  • Cisco Unified Personal Communicator
  • Cisco Unity Connection ViewMail for Microsoft Outlook
  • IMAP email clients that access Unity Connection
  • Phone systems and related components:

Cisco EGW 2200

Cisco ISR voice gateway

Cisco SIP Proxy Server

Cisco Unified Communications Manager

Cisco Unified Communications Manager Express

PIMG/TIMG units

  • RSS readers
  • SMTP smart host
  • Voice-messaging systems with which Unity Connection is integrated via VPIM, including:

Cisco Unity

Cisco Unity Express

Changing IP Address of a Single Server Defined By Hostname (Without a Cluster)


Caution Do not change the IP address of a Unity Connection server during business hours.

If the Unity Connection server is configured to get an IP address from a DHCP server, you cannot manually change the IP address of the server using Unity Connection processes. Instead, you must do one of the following:

  • Change DHCP/DNS settings, and restart the Unity Connection server by running the CLI command utils system restart .
  • Disable DHCP on the Unity Connection server by running the CLI command set network dhcp , and then manually change the IP address by doing the following procedure.

For more information on the CLI commands, see the applicable version of the Command Line Interface Reference Guide for Cisco Unified Communications Solutions at http://www.cisco.com/en/US/products/ps6509/prod_maintenance_guides_list.html .

To Change the IP Address of a Single Unity Connection Server Defined By a Hostname (Without a Cluster)


Step 1 Review the list of associated components on which you also need to change the IP address of the Unity Connection server if those components reference Unity Connection by IP address. See the “Associated Components Referring a Unity Connection Server By IP Address” section.


Caution If associated components reference the Unity Connection server by IP address and if you do not change the IP address as applicable, the components will no longer be able to access the Unity Connection server.

Step 2 In the Real-Time Monitoring Tool (RTMT) confirm that the server is running and available:

a. Using the RTMT, sign in to the server.

b. In the left pane, under Tools, select Alert Central .

c. In the right pane, on the System tab, if ServerDown is black, skip to Step 3.

If ServerDown is red, right-click ServerDown , and select Alert Details . Resolve the problem before continuing.

Step 3 Sign in to Cisco Unity Connection Serviceability, and check the status of the server:

a. From the Tools menu, select Cluster Management .

b. In the Server Status column, confirm that the value for the current server is Primary. If the Server Status column has any other value, resolve the problem before continuing.

Step 4 Check network connectivity and DNS server configuration by running the following CLI command:

admin: utils diagnose module validate_network

Log file: /var/log/active/platform/log/diag1.log

 

Starting diagnostic test(s)

===========================

test - validate_network : Passed

 

Diagnostics Completed

admin:

Step 5 Back up the server using the Disaster Recovery System. See the Disaster Recovery System Administration Guide for Cisco Unity Connection Release 10.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/10x/drs_administration/guide/10xcucdrsag.html .

Step 6 If intrasite networking is configured, remove the server from the Unity Connection site. For instructions, see the “Making Changes to the Networking Configuration in Unity Connection 10.x” chapter of the Networking Guide for Cisco Unity Connection at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/networking/guide/10xcucnetx/10xcucnet040.html


Caution Readding a server to a Unity Connection site can be a time-consuming process. Ensure that you thoroughly understand the work required to readd a server to a site before you continue with this procedure.

Step 7 On a DNS server, change the DNS record of the server to the new IP address. Update both the forward (A) and reverse (PTR) records.

Step 8 Change the IP address of the server and, if applicable, the default gateway:


Note The IP address that you change should not conflict with any other IP address in the network


a. Sign in to Cisco Unified Operating System Administration.

b. From the Settings menu, select IP > Ethernet .

c. Under Port Information, change the value of the IP Address field and, if applicable, the Subnet Mask field.

d. If you are moving the server to a different subnet that requires a new default gateway address, under Gateway Information, change the value of the Default Gateway field.

e. Select Save , and the system restarts.

Step 9 In the RTMT, confirm that the server is running and available:

a. Using the RTMT, sign in to the server.

b. In the left pane, under Tools, select Alert Central .

c. In the right pane, on the System tab, if ServerDown is black, skip to Step 10.

If ServerDown is red, right-click ServerDown , and select Alert Details . Resolve the problem before continuing.

Step 10 Update RTMT custom alerts and saved profiles.

    • RTMT custom alerts that are derived from performance counters include the hard-coded server IP address. You must delete and reconfigure the custom alerts.
    • RTMT saved profiles that have performance counters include the hard-coded server IP address. You must delete and readd the counters and then save the profiles to update them to the new IP address.

Step 11 Check associated components and change configurations as required. (Consult documentation for the affected products to determine how to make the required changes.) See the “Associated Components Referring a Unity Connection Server By IP Address” section.

Step 12 If the server was part of a Unity Connection site before you changed the IP address, readd the server to the site. For instructions, see the “Making Changes to the Networking Configuration in Unity Connection 10.x” chapter of the Networking Guide for Cisco Unity Connection at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/networking/guide/10xcucnetx/10xcucnet040.html

Step 13 Back up the server using the Disaster Recovery System. See the Disaster Recovery System Administration Guide for Cisco Unity Connection Release 10.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/10x/drs_administration/guide/10xcucdrsag.html .

Step 14 If HTTPS networking is configured, update the directly connected nodes in HTTPS Network. For more information on updating the directly connected nodes, see the Updating the directly connected nodes in HTTPS Networking for IP or Hostname Change section.


 

Changing the IP Address of a Single Server Defined By IP Address (Without Cluster)


Caution Do not change the IP address of a Unity Connection server during business hours.

If the Unity Connection server is configured to get an IP address from a DHCP server, you cannot manually change the IP address of the server using Unity Connection processes. Instead, you must do one of the following:

  • Change DHCP/DNS settings, and restart the Unity Connection server by running the CLI command utils system restart .
  • Disable DHCP on the Unity Connection server by running the CLI command set network dhcp , and then manually change the IP address by doing the following procedure.

For more information on the CLI commands, see the applicable version of the Command Line Interface Reference Guide for Cisco Unified Communications Solutions at http://www.cisco.com/en/US/products/ps6509/prod_maintenance_guides_list.html .

To Change the IP Address of a Single Server Defined By IP Address (Without Cluster)


Step 1 Review the list of associated components on which you also need to change the IP address of the Unity Connection server if those components reference Unity Connection by IP address. See the “Associated Components Referring a Unity Connection Server By IP Address” section.


Caution If associated components reference the Unity Connection server by IP address and if you do not change the IP address as applicable, the components will no longer be able to access the Unity Connection server.

Step 2 In the Real-Time Monitoring Tool (RTMT) confirm that the server is running and available:

a. Using the RTMT, sign in to the server.

b. In the left pane, under Tools, select Alert Central .

c. In the right pane, on the System tab, if ServerDown is black, skip to Step 3.

If ServerDown is red, right-click ServerDown , and select Alert Details . Resolve the problem before continuing.

Step 3 Sign in to Cisco Unity Connection Serviceability, and check the status of the server:

a. From the Tools menu, select Cluster Management .

b. In the Server Status column, confirm that the value for the current server is Primary. If the Server Status column has any other value, resolve the problem before continuing.

Step 4 Check network connectivity and DNS server configuration by running the following CLI command:

admin: utils diagnose module validate_network

Log file: /var/log/active/platform/log/diag1.log

 

Starting diagnostic test(s)

===========================

test - validate_network : Passed

 

Diagnostics Completed

admin:

Step 5 Back up the server using the Disaster Recovery System. See the Disaster Recovery System Administration Guide for Cisco Unity Connection Release 10.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/10x/drs_administration/guide/10xcucdrsag.html .

If intrasite networking is configured, remove the server from the Unity Connection site. For instructions, see the “Making Changes to the Networking Configuration in Unity Connection 10.x” chapter of the Networking Guide for Cisco Unity Connection at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/networking/guide/10xcucnetx/10xcucnet040.html


Caution Readding a server to a Unity Connection site can be a time-consuming process. Ensure that you thoroughly understand the work required to readd a server to a site before you continue with this procedure.

Step 6 On a DNS server, change the DNS record of the server to the new IP address. Update both the forward (A) and reverse (PTR) records.

Step 7 Change the IP address of the server and, if applicable, the default gateway:


Note The IP address that you change should not conflict with any other IP address in the network


a. Sign in to Cisco Unified Operating System Administration.

b. From the Settings menu, select IP > Ethernet .

c. Under Port Information, change the value of the IP Address field and, if applicable, the Subnet Mask field.

d. If you are moving the server to a different subnet that requires a new default gateway address, under Gateway Information, change the value of the Default Gateway field.

e. Select Save , and the system restarts.

Step 8 In the RTMT, confirm that the server is running and available:

a. Using the RTMT, sign in to the server.

b. In the left pane, under Tools, select Alert Central .

c. In the right pane, on the System tab, if ServerDown is black, skip to Step 10.

If ServerDown is red, right-click ServerDown , and select Alert Details . Resolve the problem before continuing.

Step 9 Update RTMT custom alerts and saved profiles.

    • RTMT custom alerts that are derived from performance counters include the hard-coded server IP address. You must delete and reconfigure the custom alerts.
    • RTMT saved profiles that have performance counters include the hard-coded server IP address. You must delete and readd the counters and then save the profiles to update them to the new IP address.

Step 10 Check associated components and change configurations as required. (Consult documentation for the affected products to determine how to make the required changes.) See the “Associated Components Referring a Unity Connection Server By IP Address” section.

Step 11 If the server was part of a Unity Connection site before you changed the IP address, readd the server to the site. For instructions, see the http://www.cisco.com/en/US/docs/voice_ip_comm/connection/10x/drs_administration/guide/10xcucdrsag.html .

Step 12 Back up the server using the Disaster Recovery System. See the Disaster Recovery System Administration Guide for Cisco Unity Connection Release 10.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/10x/drs_administration/guide/10xcucdrsag.html .

Step 13 If HTTPS networking is configured, update the directly connected nodes in HTTPS Network. For more information on updating the directly connected nodes, see the Updating the directly connected nodes in HTTPS Networking for IP or Hostname Change section.

Changing the IP Address of a Unity Connection Publisher Server Defined By Hostname


Caution Do not change the IP address of a Unity Connection server during business hours.

If the Unity Connection server is configured to get an IP address from a DHCP server, you cannot manually change the IP address of the server using Unity Connection processes. Instead, you must do one of the following:

  • Change DHCP/DNS settings, and restart the Unity Connection server by running the CLI command utils system restart .
  • Disable DHCP on the Unity Connection server by running the CLI command set network dhcp , and then manually change the IP address by doing the following procedure.

For more information on the CLI commands, see the applicable version of the Command Line Interface Reference Guide for Cisco Unified Communications Solutions at http://www.cisco.com/en/US/products/ps6509/prod_maintenance_guides_list.html .

To Change the IP Address of a Unity Connection Publisher Server Defined By Hostname


Step 1 Review the list of associated components on which you also need to change the IP address of the Unity Connection server if those components reference Unity Connection by IP address. See the “Associated Components Referring a Unity Connection Server By IP Address” section.


Caution If associated components reference the Unity Connection server by IP address and if you do not change the IP address as applicable, the components will no longer be able to access the Unity Connection server.

Step 2 In the Real-Time Monitoring Tool (RTMT), confirm that the publisher and subscriber servers are running and available:

a. Using the RTMT, sign in to the publisher server.

b. In the left pane, under Tools, select Alert Central .

c. In the right pane, on the System tab, if ServerDown is black, skip to Step d.

If ServerDown is red, right-click ServerDown , and select Alert Details . Resolve the problem before continuing.

d. Repeat Step a. through Step c. on the subscriber server.

Step 3 On the publisher server, sign in to Cisco Unity Connection Serviceability, and check the status of the server:

a. From the Tools menu, select Cluster Management .

b. In the Server Status column, confirm that the value for the current server is either Primary or Secondary. If the Server Status column has any other value, resolve the problem before continuing.

Step 4 Check network connectivity and DNS server configuration by running the following CLI command:

admin: utils diagnose module validate_network

Log file: /var/log/active/platform/log/diag1.log

 

Starting diagnostic test(s)

===========================

test - validate_network : Passed

 

Diagnostics Completed

admin:

Step 5 Back up the server using the Disaster Recovery System. See the Disaster Recovery System Administration Guide for Cisco Unity Connection Release 10.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/10x/drs_administration/guide/10xcucdrsag.html .

Step 6 If intrasite networking is configured, remove the publisher server from the Unity Connection site. For instructions, see the “Making Changes to the Networking Configuration in Unity Connection 10.x” chapter of the Networking Guide for Cisco Unity Connection at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/networking/guide/10xcucnetx/10xcucnet040.html


Caution Readding a server to a Unity Connection site can be a time-consuming process. Ensure that you thoroughly understand the work required to readd a server to a site before you continue with this procedure.

Step 7 On a DNS server, change the DNS record of the publisher server to the new IP address. Update both the forward (A) and reverse (PTR) records.

Step 8 On the publisher server, change the IP address of the publisher server and, if applicable, the default gateway:

a. Sign in to Cisco Unified Operating System Administration.

b. From the Settings menu, select IP > Ethernet .

c. Under Port Information, change the value of the IP Address field and, if applicable, the Subnet Mask field.

d. If you are moving the publisher server to a different subnet that requires a new default gateway address, under Gateway Information, change the value of the Default Gateway field.

e. Select Save , and the system restarts.

Step 9 In the RTMT, confirm that the publisher and subscriber servers are running and available:

a. Using the RTMT, sign in to the publisher server.

b. In the left pane, under Tools, select Alert Central .

c. In the right pane, on the System tab, if ServerDown is black, skip to Step d.

If ServerDown is red, right-click ServerDown , and select Alert Details . Resolve the problem before continuing.

d. Repeat Step a. through Step c. on the subscriber server.

Step 10 Update RTMT custom alerts and saved profiles.

    • RTMT custom alerts that are derived from performance counters include the hard-coded server IP address. You must delete and reconfigure the custom alerts.
    • RTMT saved profiles that have performance counters include the hard-coded server IP address. You must delete and readd the counters and then save the profiled to update them to the new IP address.

Step 11 Check associated components and change configurations as required. (Consult documentation for the affected products to determine how to make the required changes.) See the “Associated Components Referring a Unity Connection Server By IP Address” section.

Step 12 If the publisher server was part of a Unity Connection site before you changed the IP address of this server, readd the server to the site. For instructions, see the “Making Changes to the Networking Configuration in Unity Connection 10.x” chapter of the Networking Guide for Cisco Unity Connection at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/networking/guide/10xcucnetx/10xcucnet040.html

Step 13 Back up the server using the Disaster Recovery System. See the Disaster Recovery System Administration Guide for Cisco Unity Connection Release 10.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/10x/drs_administration/guide/10xcucdrsag.html .

Step 14 If HTTPS networking is configured, update the directly connected nodes in HTTPS Network. For more information on updating the directly connected nodes, see the Updating the directly connected nodes in HTTPS Networking for IP or Hostname Change section.


 

Changing the IP Address of a Unity Connection Publisher Server Defined By IP Address


Caution Do not change the IP address of a Unity Connection server during business hours.

  • If the Unity Connection server is configured to get an IP address from a DHCP server, you cannot manually change the IP address of the server using Unity Connection processes. Instead, you must do one of the following: Change DHCP/DNS settings, and restart the Unity Connection server by running the CLI command utils system restart .
  • Disable DHCP on the Unity Connection server by running the CLI command set network dhcp , and then manually change the IP address by doing the following procedure.

For more information on the CLI commands, see the applicable version of the Command Line Interface Reference Guide for Cisco Unified Communications Solutions at http://www.cisco.com/en/US/products/ps6509/prod_maintenance_guides_list.html .

To Change the IP Address of a Unity Connection Publisher Server Defined By an IP Address


Step 1 Review the list of associated components on which you also need to change the IP address of the Unity Connection server if those components reference Unity Connection by IP address. See the “Associated Components Referring a Unity Connection Server By IP Address” section.


Caution If associated components reference the Unity Connection server by IP address and if you do not change the IP address as applicable, the components will no longer be able to access the Unity Connection server.

Step 2 In the Real-Time Monitoring Tool (RTMT), confirm that the publisher and subscriber servers are running and available:

a. Using the RTMT, sign in to the publisher server.

b. In the left pane, under Tools, select Alert Central .

c. In the right pane, on the System tab, if ServerDown is black, skip to Step d.

If ServerDown is red, right-click ServerDown , and select Alert Details . Resolve the problem before continuing.

d. Repeat Step a. through Step c. on the subscriber server.

Step 3 On the publisher server, sign in to Cisco Unity Connection Serviceability, and check the status of the server:

a. From the Tools menu, select Cluster Management .

b. In the Server Status column, confirm that the value for the current server is either Primary or Secondary. If the Server Status column has any other value, resolve the problem before continuing.

Step 4 Check network connectivity and DNS server configuration by running the following CLI command:

admin: utils diagnose module validate_network

Log file: /var/log/active/platform/log/diag1.log

 

Starting diagnostic test(s)

===========================

test - validate_network : Passed

 

Diagnostics Completed

admin:

Step 5 If intrasite networking is configured, remove the publisher server from the Unity Connection site. For instructions, see the “Making Changes to the Networking Configuration in Unity Connection 10.x” chapter of the Networking Guide for Cisco Unity Connection at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/networking/guide/10xcucnetx/10xcucnet040.html .


Caution Readding a server to a Unity Connection site can be a time-consuming process. Ensure that you thoroughly understand the work required to readd a server to a site before you continue with this procedure.

Step 6 Back up the server using the Disaster Recovery System. See the Disaster Recovery System Administration Guide for Cisco Unity Connection Release 10.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/10x/drs_administration/guide/10xcucdrsag.html .

Step 7 On the publisher server, change the IP address of the publisher server and, if applicable, the default gateway in Cisco Unified Operating System Administration:

a. Sign in to Cisco Unified Operating System Administration.

b. From the Settings menu, select IP > Ethernet .

c. Under Port Information, change the value of the IP Address field and, if applicable, the Subnet Mask field.

d. If you are moving the publisher server to a different subnet that requires a new default gateway address, under Gateway Information, change the value of the Default Gateway field.

e. Select Save , and the system restarts.

Step 8 In the RTMT, confirm that the publisher and subscriber servers are running and available:

a. Using the RTMT, sign in to the publisher server.

b. In the left pane, under Tools, select Alert Central .

c. In the right pane, on the System tab, if ServerDown is black, skip to Step d.

If ServerDown is red, right-click ServerDown , and select Alert Details . Resolve the problem before continuing.

d. Repeat Step a. through Step c. on the subscriber server.

Step 9 Update RTMT custom alerts and saved profiles.

    • RTMT custom alerts that are derived from performance counters include the hard-coded server IP address. You must delete and reconfigure the custom alerts.
    • RTMT saved profiles that have performance counters include the hard-coded server IP address. You must delete and readd the counters and then save the profiles to update them to the new IP address.

Step 10 Check associated components and change configurations as required. (Consult documentation for the affected products to determine how to make the required changes.) See the “Associated Components Referring a Unity Connection Server By IP Address” section.

Step 11 If the publisher server was part of a Unity Connection site before you changed the IP address of this server, readd the server to the site. For instructions, see the “Making Changes to the Networking Configuration in Unity Connection 10.x” chapter of the Networking Guide for Cisco Unity Connection at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/networking/guide/10xcucnetx/10xcucnet040.html

Step 12 Back up the server using the Disaster Recovery System. See the Disaster Recovery System Administration Guide for Cisco Unity Connection Release 10.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/10x/drs_administration/guide/10xcucdrsag.html .

Step 13 If HTTPS networking is configured, update the directly connected nodes in HTTPS Network. For more information on updating the directly connected nodes, see the Updating the directly connected nodes in HTTPS Networking for IP or Hostname Change section.


 

Changing the IP Address of a Unity Connection Subscriber Server Defined By Hostname


Caution Do not change the IP address of a Unity Connection server during business hours.

If the Unity Connection server is configured to get an IP address from a DHCP server, you cannot manually change the IP address of the server using Unity Connection processes. Instead, you must do one of the following:

  • Change DHCP/DNS settings, and restart the Unity Connection server by running the CLI command utils system restart .
  • Disable DHCP on the Unity Connection server by running the CLI command set network dhcp , and then manually change the IP address by doing the following procedure.

For more information on the CLI commands, see the applicable version of the Command Line Interface Reference Guide for Cisco Unified Communications Solutions at http://www.cisco.com/en/US/products/ps6509/prod_maintenance_guides_list.html .

To Change the IP Address of a Unity Connection 10.x Subscriber Server Defined by a Hostname or IP Address


Step 1 Review the list of associated components on which you also need to change the IP address of the Unity Connection server if those components reference Unity Connection by IP address. See the “Associated Components Referring a Unity Connection Server By IP Address” section.


Caution If associated components reference the Unity Connection server by IP address and if you do not change the IP address as applicable, the components will no longer be able to access the Unity Connection server.

Step 2 In the Real-Time Monitoring Tool (RTMT), confirm that the publisher and subscriber servers are running and available:

a. Using the RTMT, sign in to the publisher server.

b. In the left pane, under Tools, select Alert Central .

c. In the right pane, on the System tab, if ServerDown is black, skip to Step d.

If ServerDown is red, right-click ServerDown , and select Alert Details . Resolve the problem before continuing.

d. Repeat Step a. through Step c. on the subscriber server.

Step 3 On the subscriber server, sign in to Cisco Unity Connection Serviceability, and check the status of the server:

a. From the Tools menu, select Cluster Management .

b. In the Server Status column, confirm that the value for the current server is either Primary or Secondary. If the Server Status column has any other value, resolve the problem before continuing.

Step 4 Check network connectivity and DNS server configuration by running the following CLI command:

admin: utils diagnose module validate_network

Log file: /var/log/active/platform/log/diag1.log

 

Starting diagnostic test(s)

===========================

test - validate_network : Passed

 

Diagnostics Completed

admin:

Step 5 Back up the server using the Disaster Recovery System. See the Disaster Recovery System Administration Guide for Cisco Unity Connection Release 10.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/10x/drs_administration/guide/10xcucdrsag.html .

Step 6 On a DNS server, change the DNS record of the subscriber server to the new IP address. Update both the forward (A) and reverse (PTR) records.

Step 7 Confirm that the DNS change propagates to the publisher server using the following two CLI commands on the subscriber server and the publisher server:

utils network host

show tech network hosts

Step 8 On the subscriber server, change the IP address of the subscriber server and, if applicable, the default gateway:

a. Sign in to Cisco Unified Operating System Administration.

b. From the Settings menu, select IP > Ethernet .

c. Under Port Information, change the value of the IP Address field and, if applicable, the Subnet Mask field.

d. If you are moving the publisher server to a different subnet that requires a new default gateway address, under Gateway Information, change the value of the Default Gateway field.

e. Select Save , and the system restarts.

 

Step 9 In the RTMT, confirm that the publisher and subscriber servers are running and available:

a. Using the RTMT, sign in to the publisher server.

b. In the left pane, under Tools, select Alert Central .

c. In the right pane, on the System tab, if ServerDown is black, skip to Step d.

If ServerDown is red, right-click ServerDown , and select Alert Details . Resolve the problem before continuing.

d. Repeat Step a. through Step c. on the subscriber server.

Step 10 Update RTMT custom alerts and saved profiles.

    • RTMT custom alerts that are derived from performance counters include the hard-coded server IP address. You must delete and reconfigure the custom alerts.
    • RTMT saved profiles that have performance counters include the hard-coded server IP address. You must delete and readd the counters and then save the profiles to update them to the new IP address.

Step 11 Check associated components and change configurations as required. (Consult documentation for the affected products to determine how to make the required changes.) See the “Associated Components Referring a Unity Connection Server By IP Address” section.

Step 12 Back up the publisher server using the Disaster Recovery System. See the Disaster Recovery System Administration Guide for Cisco Unity Connection Release 10.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/10x/drs_administration/guide/10xcucdrsag.html .


 

Changing the IP Address of a Unity Connection Subscriber Server Defined By IP Address


Caution Do not change the IP address of a Unity Connection server during business hours.

If the Unity Connection server is configured to get an IP address from a DHCP server, you cannot manually change the IP address of the server using Unity Connection processes. Instead, you must do one of the following:

  • Change DHCP/DNS settings, and restart the Unity Connection server by running the CLI command utils system restart .
  • Disable DHCP on the Unity Connection server by running the CLI command set network dhcp , and then manually change the IP address by doing the following procedure.

For more information on the CLI commands, see the applicable version of the Command Line Interface Reference Guide for Cisco Unified Communications Solutions at http://www.cisco.com/en/US/products/ps6509/prod_maintenance_guides_list.html .

To Change the IP Address of a Unity Connection Subscriber Server Defined By an IP Address


Step 1 Review the list of associated components on which you also need to change the IP address of the Unity Connection server if those components reference Unity Connection by IP address. See the “Associated Components Referring a Unity Connection Server By IP Address” section.


Caution If associated components reference the Unity Connection server by IP address and if you do not change the IP address as applicable, the components will no longer be able to access the Unity Connection server.

Step 2 In the Real-Time Monitoring Tool (RTMT), confirm that the publisher and subscriber servers are running and available:

a. Using the RTMT, sign in to the publisher server.

b. In the left pane, under Tools, select Alert Central .

c. In the right pane, on the System tab, if ServerDown is black, skip to Step d.

If ServerDown is red, right-click ServerDown , and select Alert Details . Resolve the problem before continuing.

d. Repeat Step a. through Step c. on the subscriber server.

Step 3 On the subscriber server, sign in to Cisco Unity Connection Serviceability, and check the status of the server:

a. From the Tools menu, select Cluster Management .

b. In the Server Status column, confirm that the value for the current server is either Primary or Secondary. If the Server Status column has any other value, resolve the problem before continuing.

Step 4 Check network connectivity and DNS server configuration by running the following CLI command:

admin: utils diagnose module validate_network

Log file: /var/log/active/platform/log/diag1.log

 

Starting diagnostic test(s)

===========================

test - validate_network : Passed

 

Diagnostics Completed

admin:

Step 5 Back up the server using the Disaster Recovery System. See the Disaster Recovery System Administration Guide for Cisco Unity Connection Release 10.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/10x/drs_administration/guide/10xcucdrsag.html .

Reviewers: Is there any value to having folks back up the subscriber server before they continue?

Step 6 On the subscriber server, change the IP address of the subscriber server and, if applicable, the default gateway:

a. Sign in to Cisco Unified Operating System Administration.

b. From the Settings menu, select IP > Ethernet .

c. Under Port Information, change the value of the IP Address field and, if applicable, the Subnet Mask field.

d. If you are moving the publisher server to a different subnet that requires a new default gateway address, under Gateway Information, change the value of the Default Gateway field.

e. Select Save , and the system restarts.

Step 7 In the RTMT, confirm that the publisher and subscriber servers are running and available:

a. Using the RTMT, sign in to the publisher server.

b. In the left pane, under Tools, select Alert Central .

c. In the right pane, on the System tab, if ServerDown is black, skip to Step d.

If ServerDown is red, right-click ServerDown , and select Alert Details . Resolve the problem before continuing.

d. Repeat Step a. through Step c. on the subscriber server.

Step 8 Update RTMT custom alerts and saved profiles.

    • RTMT custom alerts that are derived from performance counters include the hard-coded server IP address. You must delete and reconfigure the custom alerts.
    • RTMT saved profiles that have performance counters include the hard-coded server IP address. You must delete and readd the counters and then save the profiles to update them to the new IP address.

Step 9 Check associated components and change configurations as required. (Consult documentation for the affected products to determine how to make the required changes.) See the “Associated Components Referring a Unity Connection Server By IP Address” section.

Step 10 Back up the server using the Disaster Recovery System. See the Disaster Recovery System Administration Guide for Cisco Unity Connection Release 10.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/10x/drs_administration/guide/10xcucdrsag.html .


 

Changing IP Address of a Unity Connection Site Gateway in a Cisco Voicemail Organization

For information on replacing a Unity Connection site gateway when Connection networking is configured, see the “Making Changes to a Unity Connection Site Gateway” section in the “Managing Licenses in Unity Connection 10.x” chapter in the System Administration Guide for Cisco Unity Connection Release 10.x at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/administration/guide/10xcucsagx/10xcucsag310.html .

Changing IP Address or FQDN of Unity Connection SRSV (Survivable Remote Site Voicemail)


NoteMake sure to disable the appropriate Cisco Unity Connection SRSV branch before changing the IP address or FQDN. If Central Unity Connection Server IP or FQDN is changed, then disable all Unity Connection SRSV branches. In case of a Unity Connection SRSV Branch IP or FQDN change, disable the corresponding branch on Central Unity Connection server. Make sure to disable the appropriate Cisco Unity Connection SRSV branch before changing the IP address or FQDN. If Central Unity Connection Server IP or FQDN is changed, then disable all Unity Connection SRSV branches. In case of a Unity Connection SRSV Branch IP or FQDN change, disable the corresponding branch on Central Unity Connection server.


When IP address or FQDN of a Central Unity Connection or Cisco Unity Connection SRSV Branch is changed in survival deployment, then either of the following can be the case:

  • If FQDN is provided in the Server Address field on Unity Connection Central Server or Cisco Unity Connection SRSV branch server and FQDN of Unity Connection Central Server or Cisco Unity Connection SRSV branch server is changed, then:

If FQDN of Cisco Unity Connection Central server is changed then modify the Networking> Central Server Configuration> Sever Address field on all branch servers Unity Connection SRSV administration page with the changed FQDN of Unity Connection central server.

If FQDN of Cisco Unity Connection SRSV Branch Server is changed then go to corresponding branch from Cisco Unity Connection Administration> Networking> Branch Management> Branch field on the Cisco Unity Connection Central server administration page and change the Server Address field with the new FQDN address of Cisco Unity Connection SRSV branch.

  • If IP address is provided in Server Address field on Unity Connection Central Server or Cisco Unity Connection SRSV and IP address of Central Unity Connection Server or Cisco Unity Connection SRSV Branch Server is changed, then:

If IP address of Unity Connection Central Server is changed then modify the Networking> Central server configuration> Sever Address field on all Cisco Unity Connection SRSV administration page with the changed IP address of Unity Connection Central server.

If IP address of Unity Connection SRSV Branch Server is changed then go to corresponding branch from Cisco Unity Connection Administration> Networking> Branch Management> Branch field on the Central server and change the Server Address field with the new IP address.