Upgrade Guide for Cisco Unity Connection Release 10.x
Creating or Changing a Cisco Unity Connection 10.x Cluster
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Table of Contents

Creating or Changing a Unity Connection 10.x Cluster

Adding a Server to Create a Unity Connection Cluster

Install the Subscriber Server

Configure the Phone System for the Unity Connection Cluster

Integration By Skinny Client Control Protocol (SCCP) with Cisco Unified Communications Manager

Integration By Skinny Client Control Protocol (SCCP) with Cisco Unified Communications Manager Express

Integration through a SIP trunk with Cisco Unified Communications Manager

Integration through a SIP trunk with Cisco Unified Communications Manager Express

Integration through PIMG/TIMG units

Other integrations that use SIP

Configure Unity Connection for the Cluster

Cisco Unified Unified CM and Cisco Unified Unified CM Express integrations

All phone system integrations except for PIMG/TIMG integrations

Converting Publisher Server to a Single Server Without a Unity Connection Cluster

Manually Change Publisher Server to Primary Status

Manually Change Subscriber Server to Deactivated Status

Remove Subscriber Server from Environment

Remove Subscriber Server from Cluster

Ensure All Calls Go to the Remaining Unity Connection Server

Integration By Skinny Client Control Protocol (SCCP) with Cisco Unified Communications Manager

Integration By Skinny Client Control Protocol (SCCP) with Cisco Unified Communications Manager Express

Integration through a SIP trunk with Cisco Unified Communications Manager

Integration through a SIP trunk with Cisco Unified Communications Manager Express

Integration through PIMG/TIMG units

Other Integrations That Use SIP

Creating or Changing a Unity Connection 10.x Cluster

This chapter contains the following sections:

Adding a Server to Create a Unity Connection Cluster

When you have a single Unity Connection 10.x server, you can add a subscriber server and create a Unity Connection cluster.

Do the three procedures in this section in the order listed.

Install the Subscriber Server

Follow the instructions mentioned in “Install the Subscriber Server (Unity Connection Cluster Only)” in the “Requirements for Installing Unity Connection” in the “Installing the Operating System and Unity Connection 10.x” chapter of the Installation Guide for Cisco Unity Connection at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/installation/guide/10xcucigx/10xcucig020.html .


Caution Both Unity Connection servers must have the same software and ES versions installed. Otherwise, the Unity Connection cluster may not function correctly.

Configure the Phone System for the Unity Connection Cluster

See the applicable documentation, depending on the phone system integration type:

Integration By Skinny Client Control Protocol (SCCP) with Cisco Unified Communications Manager

a. To add the ports on the phone system that will connect to the subscriber server, see the “Adding Ports to an Existing Cisco Voice-Mail Server” section in the “Cisco Voicemail Port Wizard” chapter of the applicable Cisco Unified Communications Manager Administration Guide at http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html .

b. To set the Distribution Algorithm field to Top Down for the line group of the answering voicemail ports, see the “Configuring a Line Group” section in the “Line Group Configuration” chapter of the applicable Cisco Unified Communications Manager Administration Guide at http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html .

Integration By Skinny Client Control Protocol (SCCP) with Cisco Unified Communications Manager Express

To add the ports on the phone system that will connect to the subscriber server, see the “How to Configure Voice-Mail Integration” section in the “Integrating Voicemail” chapter of the Cisco Unified Communications Manager Express System Administrator Guide at http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_installation_and_configuration_guides_list.html .

Integration through a SIP trunk with Cisco Unified Communications Manager

See the “Programming the Cisco Unified Communications Manager Phone System for Integrating with Cisco Unity Connection” section of the Cisco Unified Communications Manager SIP Trunk Integration Guide for Cisco Unity Connection 10.x at http://www.cisco.com/en/US/products/ps6509/products_installation_and_configuration_guide .

Integration through a SIP trunk with Cisco Unified Communications Manager Express

See the “Programming the Cisco Unified Communications Manager Express Phone System for Integrating with Cisco Unity Connection” section of the Cisco Unified Communications Manager Express SIP Trunk Integration Guide for Cisco Unity Connection 10.x at http://www.cisco.com/en/US/products/ps6509/products_installation_and_configuration_guides_list.html .

Integration through PIMG/TIMG units

See the “Setting Up the PIMG Units” or “Setting Up the TIMG Units” section of the applicable Cisco Unity Connection integration guide at http://www.cisco.com/en/US/products/ps6509/products_installation_and_configuration_guides_list.html .

Other integrations that use SIP

See the “Programming the <Phone System>” section of the applicable Cisco Unity Connection integration guide at http://www.cisco.com/en/US/products/ps6509/products_installation_and_configuration_guides_list.html .

Configure Unity Connection for the Cluster

See the applicable documentation, depending on the phone system integration:

Cisco Unified CM and Cisco Unified CM Express integrations

To add voice messaging ports to the applicable port group on the publisher server, see the “Managing Ports” section in the “Managing the Phone System Integrations in Unity Connection 10.x” chapter of the System Administration Guide for Cisco Unity Connection Release 10.x at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/administration/guide/10xcucsagx/10xcucsag240.html .


Note The total number of ports on the Unity Connection server must not exceed the number of ports enabled by the Unity Connection license.


All phone system integrations except for PIMG/TIMG integrations

To configure the ports on the publisher server, see the “Creating the Integration with the <Phone System>” section of the applicable Cisco Unity Connection integration guide at http://www.cisco.com/en/US/products/ps6509/products_installation_and_configuration_guides_list.html .

Converting Publisher Server to a Single Server Without a Unity Connection Cluster

You can remove the subscriber server from a Unity Connection cluster so that you undo the Unity Connection cluster. The publisher server becomes a single server without a Unity Connection cluster, and the subscriber server is removed from the network.


Note • To use the subscriber server as a single server without a Unity Connection cluster, you must reinstall Unity Connection on the server.

  • You cannot remove the publisher server from a Unity Connection cluster

Manually Change Publisher Server to Primary Status

To manually change the Publisher server to Primary status, do the steps in the order listed below.


Step 1 Sign in to Cisco Unity Connection Serviceability.

Step 2 On the Tools menu, select Cluster Management .

Step 3 On the Cluster Management page, under Server Manager, locate the publisher server.

Step 4 If the publisher server has Primary status, skip the remaining steps in this procedure and skip to the next procedure.

If the publisher server has Secondary status, skip to Step 5.

If the publisher has Deactivated status, change the status to Secondary:

a. In the Change Server Status column for the publisher server, select Activate .

b. When prompted to confirm changing the server status, select OK .

c. Confirm that the Server Status column indicates that the publisher server now has Secondary status.

Step 5 In the Change Server Status column for the publisher server, select Make Primary .

Step 6 When prompted to confirm changing the server status, select OK .

The Server Status column displays the changed status when the change is complete.


Note The subscriber server will automatically change to Secondary status.



 

Manually Change Subscriber Server to Deactivated Status

To Manually Change the Subscriber Server from Secondary Status to Deactivated Status


Step 1 Sign in to the Real-Time Monitoring Tool (RTMT).

Step 2 On the Cisco Unity Connection menu, select Port Monitor . The Port Monitor tool appears in the right pane.

Step 3 In the Node field, select the subscriber server.

Step 4 In the right pane, select Start Polling .

Note Make sure if any voice messaging ports are currently handling calls for the server.

Step 5 If no voice messaging ports are currently handling calls for the server, skip to Step 6.

If there are voice messaging ports that are currently handling calls for the server, in Cisco Unity Connection Serviceability, on the Cluster Management page, under Change Port Status, select Stop Taking Calls for the subscriber server, then wait until RTMT shows that all ports for the subscriber server are idle.

Step 6 In Cisco Unity Connection Serviceability, on the Cluster Management page, under Server Manager, in the Change Server Status column for the subscriber server, select Deactivate .

Step 7 When prompted to confirm changing server status, select OK .

The Server Status column displays the changed status for the subscriber server when the change is complete.


 

Remove Subscriber Server from Environment

To Remove the Subscriber Server from the Environment


Step 1 Shut down the subscriber server.

The Server Status column shows the subscriber server has Not Functioning status.


 

Remove Subscriber Server from Cluster

To Remove the Subscriber Server from the Cluster


Step 1 On the publisher server, sign in to Cisco Unity Connection Administration.

Step 2 In Cisco Unity Connection Administration, expand System Settings , then select Cluster .

Step 3 On the Find and List Servers page, select Find to display all servers in the cluster.

Step 4 Check the check box in front of the name for the subscriber server and select Delete Selected .

Step 5 When prompted to confirm deleting the server, select OK .


 

Ensure All Calls Go to the Remaining Unity Connection Server

See the applicable documentation, depending on the phone system integration type:

Integration By Skinny Client Control Protocol (SCCP) with Cisco Unified Communications Manager

a. To delete the ports on the phone system that connected to the subscriber server, see the Cisco Unified Communications Manager Administration Guide at http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html .

b. Configure the hunt group for the voicemail ports on the phone system to send calls only to the remaining server (the publisher).

Integration By Skinny Client Control Protocol (SCCP) with Cisco Unified Communications Manager Express

a. To delete the ports on the phone system that connected to the subscriber server, see the Cisco Unified Communications Manager Express System Administration Guide at http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_installation_and_configuration_guides_list.html .

b. Configure the hunt group for the voicemail ports on the phone system to send calls only to the remaining server (the publisher).

Integration through a SIP trunk with Cisco Unified Communications Manager

To configure the hunt group for the voicemail ports on the phone system to send calls only to the remaining server (the publisher), see the Cisco Unified Communications Manager Administration Guide at http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html .

Integration through a SIP trunk with Cisco Unified Communications Manager Express

To configure the hunt group for the voicemail ports on the phone system to send calls only to the remaining server (the publisher), see the Cisco Unified Communications Manager Express System Administration Guide at http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_installation_and_configuration_guides_list.html .

Integration through PIMG/TIMG units

To configure the PIMG/TIMG units to send all calls to the remaining server (the publisher), see the “Setting Up the PIMG Units” or “Setting Up the TIMG Units” section of the applicable Cisco Unity Connection integration guide at http://www.cisco.com/en/US/products/ps6509/products_installation_and_configuration_guides_list.html .

Other Integrations That Use SIP

To configure the hunt group for the voicemail ports on the phone system to send calls only to the remaining server (the publisher), see the phone system documentation.