Upgrade Guide for Cisco Unity Connection Release 10.x
Replacing Cisco Unity Connection 10.x Servers or Hard Disks
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Table of Contents

Replacing Unity Connection 10.x Servers

Replacing a Single Server Without a Unity Connection Cluster

Replacing a Publisher Server in a Unity Connection Cluster

Remove the Server from Unity Connection Site (With Intersite Networking)

Manually Change Subscriber Server to Primary Status

Manually Change Publisher Server to Deactivated Status

Install Replacement Publisher Server

Configure Cluster on Replacement Publisher Server

Connecting Subscriber Server to New Cluster and Replicating Data and Messages to Publisher Server

Re-adding Cluster to Unity Connection Site (With Intersite Networking)

Replacing a Subscriber Server in a Unity Connection Cluster

Manually Change Publisher Server to Primary Status

Manually Change Subscriber Server to Deactivated Status

Install the Replacement Subscriber Server

Changing the Hostname or IP Address for Subscriber Server on Publisher Server

Confirm if Unity Connection Cluster is Configured

Replacing Publisher and Subscriber Servers in a Unity Connection Cluster

When Both Unity Connection Servers are Available and Functioning

Removing Cluster from Unity Connection Site (With Intersite Networking)

Manually Change Publisher Server to Primary Status

Manually Change Subscriber Server to Deactivated Status

Install the Replacement Subscriber Server

Changing Hostname or IP Address for Subscriber Server on Publisher Server After Changing Hostname or IP Address of Subscriber Server

Confirming Unity Connection Cluster is Configured with Replacement Subscriber Server

Manually Change Subscriber Server to Primary Status

Manually Change Publisher Server to Deactivated Status

Install the Replacement Publisher Server

Configure Cluster on Replacement Publisher Server

Connect Subscriber Server to New Cluster and Replicate Data and Messages to Publisher Server

Re-adding Cluster to Unity Connection Site (With Intersite Networking)

When Neither of the Unity Connection Servers is Functioning

Install Replacement Publisher Server

Restore Backed Up Data to Replacement Publisher Server

Configure Unity Connection Cluster on Publisher Server After Changing IP Address or Hostname of Subscriber Server

Install the Replacement Subscriber Server

Copy Data from Publisher Server to Subscriber Server

Synchronize MWIs for Each Phone System

Replacing a Unity Connection Site Gateway in a Cisco Voicemail Organization

Replacing Unity Connection 10.x Servers

This chapter contains the following sections:


NoteIf you are replacing a physical server with a virtual machine, see the If you are replacing a physical server with a virtual machine, see the “Migrating to Unity Connection 10.x Virtual Machine” instead.



NoteAfter replacing, you need to re-install the corresponding multilingual.cop file for the languages other than English (United States). Please see “Post-Installation and Installing Additional Languages on the Cisco Unity Connection 10.x” chapter of the Installation Guide for Cisco Unity Connection Release 10.x at After replacing, you need to re-install the corresponding multilingual.cop file for the languages other than English (United States). Please see “Post-Installation and Installing Additional Languages on the Cisco Unity Connection 10.x” chapter of the Installation Guide for Cisco Unity Connection Release 10.x at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/installation/guide/10xcucigx/10xcucig030.html


Replacing a Single Server Without a Unity Connection Cluster

To correctly replace a single Unity Connection server without a Unity Connection cluster, do the steps as mentioned in this section.


NoteDo the same tasks if intrasite networking is configured. After data is restored, intrasite networking automatically starts working again. Do the same tasks if intrasite networking is configured. After data is restored, intrasite networking automatically starts working again.


1. If you are replacing the server, use the Disaster Recovery System to back up the Unity Connection server. See the Disaster Recovery System Administration Guide for Cisco Unity Connection Release 10.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/10x/drs_administration/guide/10xcucdrsag.html .

2. Shut down the server.

3. Create a new virtual machine with same OVA configuration of your previous server.

4. Reinstall Unity Connection. See “Install Unity Connection from Installation DVD” section in “Installing Operating System and Unity Connection 10.x” chapter of the Installation Guide for Cisco Unity Connection at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/installation/guide/10xcucigx/10xcucig020.html .

When you reinstall Unity Connection, note the following:

You must install the same software and ES version that was previously installed on the server, or the Disaster Recovery System restore will fail.

You must specify the same hostname and IP address as the previous values, or the Disaster Recovery System restore will fail.

5. Use the Disaster Recovery System to restore data. See the Disaster Recovery System Administration Guide for Cisco Unity Connection Release 10.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/10x/drs_administration/guide/10xcucdrsag.html .

Replacing a Publisher Server in a Unity Connection Cluster

You can replace the publisher server in a Unity Connection cluster without replacing the subscriber server. During the time that the publisher server is not functioning, the subscriber server handles all functions for the Unity Connection cluster to avoid loss of service to the system.

When replacing either the server, you must install a replacement publisher server; you cannot convert the subscriber server into the publisher server. On the replaced publisher server, you configure a new Unity Connection cluster. When you connect the subscriber server to the new Unity Connection cluster, the subscriber server replicates its data to the replacement publisher server without loss of service to the system. When the replaced publisher server has Primary or Secondary status, it begins to handle calls again.

Do the applicable procedures in this section in the order listed:

Remove the Server from Unity Connection Site (With Intersite Networking)

If you are using intersite networking, to remove the server from Unity Connection site (with intersite networking configured), follow the steps as mentioned in “Making Changes to the Networking Configuration in Unity Connection 10.x” chapter of the Networking Guide for Cisco Unity Connection at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/networking/guide/10xcucnetx/10xcucnet040.html .

Manually Change Subscriber Server to Primary Status

Do the following steps to manually change subscriber server to primary status.


Step 1 Sign in to Cisco Unity Connection Serviceability.

Step 2 On the Tools menu, select Cluster Management .

Step 3 On the Cluster Management page, under Server Manager, locate the subscriber server.

Step 4 If the subscriber server has Primary status, skip the remaining steps in this procedure and skip to the next procedure.

If the subscriber server has Secondary status, skip to Step 5.

If the subscriber has Deactivated status, change the status to Secondary:

a. In the Change Server Status column for the subscriber server, select Activate .

b. When prompted to confirm changing the server status, select OK .

c. Confirm that the Server Status column indicates that the subscriber server now has Secondary status.

Step 5 In the Change Server Status column for the subscriber server, select Make Primary .

Step 6 When prompted to confirm changing the server status, select OK .

The Server Status column displays the changed status when the change is complete.


Note The publisher server will automatically change to Secondary status.



 

Manually Change Publisher Server to Deactivated Status

Do the following steps to manually change the publisher server to deactivated status.


Step 1 Sign in to the Real-Time Monitoring Tool (RTMT).

Step 2 On the Cisco Unity Connection menu, select Port Monitor . The Port Monitor tool appears in the right pane.

Step 3 In the Node field, select the publisher server.

Step 4 In the right pane, select Start Polling .

Note whether any voice messaging ports are currently handling calls for the server.

Step 5 Return to the Cluster Management page of Cisco Unity Connection Serviceability.

Step 6 If no voice messaging ports are currently handling calls for the publisher server, skip to Step 7.

If there are voice messaging ports that are currently handling calls for the publisher server, on the Cluster Management page, under Change Port Status, select Stop Taking Calls for the publisher server, then wait until RTMT shows that all ports for the publisher server are idle.

Step 7 Under Server Manager, in the Change Server Status column for the publisher server, select Deactivate .

Step 8 When prompted to confirm changing the server status, select OK .

The Server Status column displays the changed server status when the change is complete.


 

Install Replacement Publisher Server

Do the following steps to install the replacement publisher server.


Step 1 Shut down the publisher server.

On the subscriber server, in Cisco Unity Connection Serviceability, on the Cluster Management page, the Server Status column shows the publisher server has Not Functioning status.

Step 2 Create a new virtual machine with same OVA configuration of your previous server.

Step 3 Reinstall Unity Connection. Follow the instructions in “Install Unity Connection from Installation DVD” section in “Installing Operating System and Unity Connection 10.x” chapter of the Installation Guide for Cisco Unity Connection at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/installation/guide/10xcucigx/10xcucig020.html .

When you reinstall Unity Connection, note the following:

  • You must install the same software and ES version that is installed on the subscriber server. Otherwise, the Unity Connection cluster may not function correctly.
  • You must specify the same hostname as the publisher server that you are replacing. Otherwise, the Unity Connection cluster will not function.
  • You must specify the same security password as the publisher server that you are replacing, which also matches the security password for the subscriber server. Otherwise, the Unity Connection cluster will not function. If you do not know the security password, you can change it on the subscriber server before you install the publisher server using the CLI command set password user . For more information, see the applicable version of the Command Line Interface Reference Guide for Cisco Unified Communications Solutions at http://www.cisco.com/en/US/products/ps6509/prod_maintenance_guides_list.html .


 

Configure Cluster on Replacement Publisher Server

Do the following steps to configure cluster on replacement publisher server.


Step 1 Sign in to Cisco Unity Connection Administration on the publisher server.

Step 2 In Cisco Unity Connection Administration, expand System Settings , then select Cluster .

Step 3 On the Find and List Servers page, select Add New .

Step 4 On the New Server Configuration page, in the Hostname/IP Address field, enter the hostname or IP address of the subscriber server.

Step 5 In the Description field, enter a description for the subscriber server.

Step 6 Select Save .

Step 7 Sign out of Cisco Unity Connection Administration.


 

Connecting Subscriber Server to New Cluster and Replicating Data and Messages to Publisher Server

Do the following steps to connect the subscriber server to the new Unity Connection cluster and replicate data and messages to the publisher server.


Step 1 Sign in to the command-line interface (CLI) for the subscriber server.

Step 2 Run the CLI command utils cuc cluster renegotiate .


Note When the CLI command completes, the publisher server automatically restarts.


Step 3 Run the CLI command show cuc cluster status on the subscriber server to confirm that the new Unity Connection cluster has been configured correctly.


 

Re-adding Cluster to Unity Connection Site (With Intersite Networking)

If you are using intrasite networking and want to re-add the cluster to Unity Connection site (with intersite networking configured), see the steps as mentioned in “Making Changes to the Networking Configuration in Unity Connection 10.x” chapter of the Networking Guide for Cisco Unity Connection at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/networking/guide/10xcucnetx/10xcucnet040.html .

Replacing a Subscriber Server in a Unity Connection Cluster

You can replace the subscriber server in a Unity Connection cluster. During the time that the subscriber server is not functioning, the publisher server will handle all functions for the Unity Connection cluster to avoid loss of service to the system.

When replacing either the server, you remove the subscriber server from the Unity Connection cluster and add the replacement subscriber server. After you install the replacement subscriber server, the publisher server replicates its data to the replacement subscriber server without loss of service to the system. When the replaced subscriber server has Primary or Secondary status, it begins to handle calls again.

Do the applicable procedures in this section in the order listed:

Manually Change Publisher Server to Primary Status

Do the following steps to manually change the publisher server to primary status.


Step 1 Sign in to Cisco Unity Connection Serviceability.

Step 2 On the Tools menu, select Cluster Management .

Step 3 On the Cluster Management page, under Server Manager, locate the publisher server.

Step 4 If the publisher server has Primary status, skip the remaining steps in this procedure and skip to the next procedure.

If the publisher server has Secondary status, skip to Step 5.

If the publisher has Deactivated status, change the status to Secondary:

a. In the Change Server Status column for the publisher server, select Activate .

b. When prompted to confirm changing the server status, select OK .

c. Confirm that the Server Status column indicates that the publisher server now has Secondary status.

Step 5 In the Change Server Status column for the publisher server, select Make Primary .

Step 6 When prompted to confirm changing the server status, select OK .

The Server Status column displays the changed status when the change is complete.


Note The subscriber server automatically changes to Secondary status.



 

Manually Change Subscriber Server to Deactivated Status

Do the following steps to manually change the subscriber server from secondary status to deactivated status.


Step 1 Sign in to the Real-Time Monitoring Tool (RTMT).

Step 2 On the Cisco Unity Connection menu, select Port Monitor . The Port Monitor tool appears in the right pane.

Step 3 In the Node field, select the subscriber server.

Step 4 In the right pane, select Start Polling .

Note whether any voice messaging ports are currently handling calls for the server.

Step 5 Return to the Cluster Management page of Cisco Unity Connection Serviceability.

Step 6 If no voice messaging ports are currently handling calls for the server, skip to Step 7.

If there are voice messaging ports that are currently handling calls for the subscriber server, on the Cluster Management page, under Change Port Status, select Stop Taking Calls for the subscriber server, then wait until RTMT shows that all ports for the server are idle.

Step 7 Under Server Manager, in the Change Server Status column for the subscriber server, select Deactivate .

Step 8 When prompted to confirm changing server status, select OK .

The Server Status column displays the changed server status when the change is complete.


 

Install the Replacement Subscriber Server

Do the following steps to install the replacement subscriber server.


Step 1 Shut down the subscriber server.

On the publisher server, in Cisco Unity Connection Serviceability, on the Cluster Management page, the Server Status column shows the subscriber server has Not Functioning status.

Step 2 If you are replacing the subscriber server, connect it to the new subscriber server.

Step 3 Follow the instructions in “Install the Subscriber Server (Unity Connection Cluster Only)” section in “Install Operating System and Unity Connection 10.x” chapter of the Installation Guide for Cisco Unity Connection at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/installation/guide/10xcucigx/10xcucig020.html .

When you reinstall Unity Connection, note the following:

  • You must install the same software and ES version that is installed on the publisher server. Otherwise, the Unity Connection cluster may not function correctly.
  • You must specify the same security password as the subscriber server that you are replacing, which also matches the security password for the publisher server. Otherwise, the Unity Connection cluster will not function. If you do not know the security password, you can change it on the publisher server before you install the subscriber server using the CLI command set password user . For more information, see the applicable version of the Command Line Interface Reference Guide for Cisco Unified Communications Solutions at http://www.cisco.com/en/US/products/ps6509/prod_maintenance_guides_list.html .


 

Changing the Hostname or IP Address for Subscriber Server on Publisher Server

Do the following steps to change the hostname or IP address for the subscriber server in Unity Connection Administration on publisher server (only if hostname or IP address of Subscriber Server is changed)


Step 1 If the replacement subscriber server will have the same hostname or IP address as the subscriber server that you removed, skip the remaining steps in this procedure and go to the next procedure.

If the replacement subscriber server will have a different hostname or IP address, sign in to Cisco Unity Connection Administration on the publisher server.

Step 2 In Cisco Unity Connection Administration, expand System Settings , then select Cluster .

Step 3 On the Find and List Servers page, select Find to display all servers in the cluster.

Step 4 Check the check box in front of the subscriber server and select Delete Selected .

Step 5 When prompted to confirm deleting the server, select OK .

Step 6 Select Add New .

Step 7 On the New Server Configuration page, in the Hostname/IP Address field, enter the hostname or IP address of the replacement server.

Step 8 In the Description field, enter Server 2 or another description for the server.

Step 9 Select Save .

Step 10 Sign out of Cisco Unity Connection Administration.


 

Confirm if Unity Connection Cluster is Configured

Do the following steps to confirm that Unity Connection cluster is configured


Step 1 Sign in to the command-line interface (CLI) for the subscriber server.

Step 2 Run the CLI command show cuc cluster status .


 

Replacing Publisher and Subscriber Servers in a Unity Connection Cluster

See the applicable section:

When Both Unity Connection Servers are Available and Functioning

When both the publisher and subscriber servers in the Unity Connection cluster are available and functioning, you can replace both servers by completing the process in stages:

  • While you are replacing one server, the other server will handle all functions for the Unity Connection cluster to avoid loss of service to the system.
  • After each replacement server is installed, the other server replicates data to the replacement server.

Do the applicable procedures in this section in the order listed.

Removing Cluster from Unity Connection Site (With Intersite Networking)

If you are using intrasite networking and you want to remove the cluster from the Unity Connection site, do the steps as mentioned in “Making Changes to the Networking Configuration in Unity Connection 10.x” chapter of the Networking Guide for Cisco Unity Connection at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/networking/guide/10xcucnetx/10xcucnet040.html .

Manually Change Publisher Server to Primary Status

Do the following steps to manually change the publisher server to primary status


Step 1 Sign in to Cisco Unity Connection Serviceability.

Step 2 On the Tools menu, select Cluster Management .

Step 3 On the Cluster Management page, under Server Manager, locate the publisher server.

Step 4 If the publisher server has Primary status, skip the remaining steps in this procedure and skip to the next procedure.

If the publisher server has Secondary status, skip to Step 5.

If the publisher has Deactivated status, change the status to Secondary:

a. In the Change Server Status column for the publisher server, select Activate .

b. When prompted to confirm changing the server status, select OK .

c. Confirm that the Server Status column indicates that the publisher server now has Secondary status.

Step 5 In the Change Server Status column for the publisher server, select Make Primary .

Step 6 When prompted to confirm changing the server status, select OK .

The Server Status column displays the changed status when the change is complete.


Note The subscriber server automatically changes to Secondary status.



 

Manually Change Subscriber Server to Deactivated Status

Do the following steps to manually change a subscriber server from secondary status to deactivated status


Step 1 Sign in to the Real-Time Monitoring Tool (RTMT).

Step 2 On the Cisco Unity Connection menu, select Port Monitor . The Port Monitor tool appears in the right pane.

Step 3 In the Node field, select the subscriber server.

Step 4 In the right pane, select Start Polling .

Note whether any voice messaging ports are currently handling calls for the server.

Step 5 Return to the Cluster Management page of Cisco Unity Connection Serviceability.

Step 6 If no voice messaging ports are currently handling calls for the server, continue to Step 7.

If there are voice messaging ports that are currently handling calls for the subscriber server, on the Cluster Management page, under Change Port Status, select Stop Taking Calls for the subscriber server, then wait until RTMT shows that all ports for the server are idle.

Step 7 Under Server Manager, in the Change Server Status column for the subscriber server, select Deactivate .

Step 8 When prompted to confirm changing server status, select OK .

The Server Status column displays the changed server status when the change is complete.


 

Install the Replacement Subscriber Server

Do the following steps to install the replacement subscriber server


Step 1 Shut down the subscriber server.

On the publisher server, in Cisco Unity Connection Serviceability, on the Cluster Management page, the Server Status column shows the subscriber server has Not Functioning status.

Step 2 If you are replacing the subscriber server, remove the network cable from the old subscriber server and connect it to the new subscriber server.

Step 3 Follow the instructions in “Install the Subscriber Server (Unity Connection Cluster Only)” section in “Install Operating System and Unity Connection 10.x” chapter of the Installation Guide for Cisco Unity Connection at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/installation/guide/10xcucigx/10xcucig020.html .

When you reinstall Unity Connection, note the following:

  • You must install the same software and ES version that is installed on the publisher server. Otherwise, the Unity Connection cluster may not function correctly.
  • You must specify the same security password as the subscriber server that you are replacing, which also matches the security password for the publisher server. Otherwise, the Unity Connection cluster will not function. If you do not know the security password, you can change it on the publisher server before you install the subscriber server using the CLI command set password user . For more information, see the applicable version of the Command Line Interface Reference Guide for Cisco Unified Communications Solutions at http://www.cisco.com/en/US/products/ps6509/prod_maintenance_guides_list.html .


 

Changing Hostname or IP Address for Subscriber Server on Publisher Server After Changing Hostname or IP Address of Subscriber Server

Do the following steps to change the hostname or IP address for the subscriber server in Unity Connection Administration on the publisher server (Only if hostname or IP address of the subscriber server is changed)


Step 1 When you reinstalled Unity Connection, if you specified the same hostname and IP address as those for the subscriber server that you removed, skip this procedure and go to the next procedure.

Step 2 In Cisco Unity Connection Administration, expand System Settings , then select Cluster .

Step 3 On the Find and List Servers page, select Find to display all servers in the cluster.

Step 4 Check the check box in front of the subscriber server and select Delete Selected .

Step 5 When prompted to confirm deleting the server, select OK .

Step 6 Select Add New .

Step 7 On the New Server Configuration page, in the Hostname/IP Address field, enter the hostname or IP address of the replacement server.

Step 8 In the Description field, enter Server 2 or another description for the server.

Step 9 Select Save .

Step 10 Sign out of Cisco Unity Connection Administration.


 

Confirming Unity Connection Cluster is Configured with Replacement Subscriber Server

To Confirm that Unity Connection Cluster is Configured with the Replacement Subscriber Server


Step 1 Sign in to the command-line interface (CLI) for the subscriber server.

Step 2 Run the CLI command show cuc cluster status .


 

Manually Change Subscriber Server to Primary Status

To Manually Change the Subscriber Server to Primary Status


Step 1 Sign in to Cisco Unity Connection Serviceability.

Step 2 On the Tools menu, select Cluster Management .

Step 3 On the Cluster Management page, under Server Manager, locate the subscriber server.

Step 4 If the subscriber server has Primary status, skip the remaining steps in this procedure and continue to the next procedure. If the subscriber server has Secondary status, in the Change Server Status column for the subscriber server, select Make Primary .

Step 5 When prompted to confirm changing the server status, select OK .

The Server Status column displays the changed status when the change is complete.


Note The publisher server will automatically change to Secondary status.



 

Manually Change Publisher Server to Deactivated Status

To Manually Change the Publisher Server from Secondary Status to Deactivated Status


Step 1 Sign in to the Real-Time Monitoring Tool (RTMT).

Step 2 On the Cisco Unity Connection menu, select Port Monitor . The Port Monitor tool appears in the right pane.

Step 3 In the Node field, select the publisher server.

Step 4 In the right pane, select Start Polling .

Note whether any voice messaging ports are currently handling calls for the server.

Step 5 Return to the Cluster Management page of Cisco Unity Connection Serviceability.

Step 6 If no voice messaging ports are currently handling calls for the publisher server, skip to Step 7.

If there are voice messaging ports that are currently handling calls for the publisher server, on the Cluster Management page, under Change Port Status, select Stop Taking Calls for the publisher server, then wait until RTMT shows that all ports for the publisher server are idle.

Step 7 Under Server Manager, in the Change Server Status column for the publisher server, select Deactivate .

Step 8 When prompted to confirm changing the server status, select OK .

The Server Status column displays the changed server status when the change is complete.


 

Install the Replacement Publisher Server

To Install the Replacement Publisher Server


Step 1 Shut down the publisher server.

On the Cluster Management page, the Server Status column shows the publisher server has Not Functioning status.

Step 2 Create a new virtual machine with same OVA configuration of your previous server.

Step 3 Reinstall Unity Connection. Follow the instructions in ““Install Unity Connection from Installation DVD” section in “Install Operating System and Unity Connection 10.x” chapter of the Installation Guide for Cisco Unity Connection at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/installation/guide/10xcucigx/10xcucig020.html .

When you reinstall Unity Connection, note the following:

  • You must install the same software and ES version that is installed on the subscriber server. Otherwise, the Unity Connection cluster may not function correctly.
  • You must specify the same hostname as the publisher server that you are replacing. Otherwise, the Unity Connection cluster will not function.
  • You must specify the same security password as the publisher server that you are replacing, which also matches the security password for the subscriber server. Otherwise, the Unity Connection cluster will not function. If you do not know the security password, you can change it on the subscriber server before you install the publisher server using the CLI command set password user . For more information, see the applicable version of the Command Line Interface Reference Guide for Cisco Unified Communications Solutions at http://www.cisco.com/en/US/products/ps6509/prod_maintenance_guides_list.html .


 

Configure Cluster on Replacement Publisher Server

To Configure the Cluster on the Replacement Publisher Server


Step 1 Sign in to Cisco Unity Connection Administration on the publisher server.

Step 2 In Cisco Unity Connection Administration, expand System Settings , then select Cluster .

Step 3 On the Find and List Servers page, select Add New .

Step 4 On the New Server Configuration page, in the Hostname/IP Address field, enter the hostname or IP address of the subscriber server.

Step 5 In the Description field, enter Server 2 or another description for the server.

Step 6 Select Save .

Step 7 Sign out of Cisco Unity Connection Administration.


 

Connect Subscriber Server to New Cluster and Replicate Data and Messages to Publisher Server

To Connect the Subscriber Server to the New Unity Connection Cluster, and Replicate Data and Messages to the Publisher Server


Step 1 Sign in to the command-line interface (CLI) for the subscriber server.

Step 2 Run the CLI command utils cuc cluster renegotiate .


Note When the CLI command completes, the publisher server automatically restarts.


Step 3 Run the CLI command show cuc cluster status to confirm that the new Unity Connection cluster has been configured correctly.


 

Re-adding Cluster to Unity Connection Site (With Intersite Networking)

If you are using intrasite networking and want to re-add the cluster to the Unity Connection site, see the “Making Changes to a Unity Connection Site Gateway” section in the “Making Changes to the Networking Configuration in Unity Connection 10.x” chapter of the Networking Guide for Cisco Unity Connection at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/networking/guide/10xcucnetx/10xcucnet040.html .

When Neither of the Unity Connection Servers is Functioning

When neither the publisher nor the subscriber server in the Unity Connection cluster is functioning, and when you have a Disaster Recovery System backup from which you can restore the Unity Connection data, you can replace both servers at the same time. During this process, the Unity Connection cluster is not able to answer calls.

You install the replacement publisher server and restore the backed-up Unity Connection data using Disaster Recovery System. Then you install the replacement subscriber server and force Unity Connection to copy the data from the publisher server to the subscriber server. When the copying is complete, replication will resume between the two servers. When the replacement servers have Primary or Secondary status, they will handle calls.

Do the applicable procedures in this section in the order listed:


NotePre-configured backup devices must be created before restoring Connection server. Pre-configured backup devices must be created before restoring Connection server.


Install Replacement Publisher Server

To Install the Replacement Publisher Server


Step 1 Shut down the publisher server.

Step 2 Create a new virtual machine with same OVA configuration of your previous server.

Step 3 Reinstall Unity Connection. Follow the instructions in “Install Unity Connection from Installation DVD” section in “Installing Operating System and Unity Connection 10.x” chapter of the Installation Guide for Cisco Unity Connection at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/installation/guide/10xcucigx/10xcucig020.html .

When you reinstall Unity Connection, note the following:

  • You must install the same software and ES version that was installed on the previous publisher server, or the Disaster Recovery System restore will fail.
  • You must specify the same hostname and IP address as the values on the previous publisher server, or the Disaster Recovery System restore will fail.


 

Restore Backed Up Data to Replacement Publisher Server

To Restore the Backed-up Data to the Replacement Publisher Server


Step 1 Sign in to Disaster Recovery System.

Step 2 On the Restore menu, select Restore Wizard .

Step 3 On the Step 1 Restore—Choose Backup Device page, in the Device Name field, select the name of the backup device from which you want to restore and select Next .

Step 4 On the Step 2 Restore—Choose the Backup Tar File page, in Select Backup File field, select the backup file that you want to restore and select Next .


Note The backup filename indicates the date and time that the system created the backup file.


Step 5 In the Step 3 Restore—Select the Type of Restore page, under Special Features, check the check boxes for the features that you want to restore and select Next .


Note Only the features that were backed up to the file that you chose will appear on the page.


Step 6 In the Step 4 Restore—Final Warning for Restore page, in the Select the Server field, select the publisher server and select Restore .


Caution The publisher server must have the same IP address and hostname as the server from which Disaster Recovery System backed up the data. Otherwise, Disaster Recovery System Disaster Recovery System will not restore the data.


Note During the restore process, do not perform any tasks with Unity Connection Administration.


Step 7 When the restore status indicates 100 percent, restart the publisher server.


 

Configure Unity Connection Cluster on Publisher Server After Changing IP Address or Hostname of Subscriber Server

To Configure Unity Connection Cluster in Cisco Unity Connection Administration on the Publisher Server (Only If You Changed the Hostname or IP Address of the Subscriber Server)


Step 1 If the replacement subscriber server will have a different hostname or IP address, sign in to Cisco Unity Connection Administration on the publisher server.

Step 2 In Cisco Unity Connection Administration, expand System Settings , then select Cluster .

Step 3 On the Find and List Servers page, select Find to display all servers in the cluster.

Step 4 Check the check box in front of the subscriber server and select Delete Selected .

Step 5 When prompted to confirm deleting the server, select OK .

Step 6 Select Add New .

Step 7 On the New Server Configuration page, in the Hostname/IP Address field, enter the hostname or IP address of the replacement server.

Step 8 In the Description field, enter Server 2 or another description for the server.

Step 9 Select Save .

Step 10 Sign out of Cisco Unity Connection Administration.


 

Install the Replacement Subscriber Server

To Install the Replacement Subscriber Server


Step 1 Shut down the subscriber server.

Step 2 If you are replacing the subscriber server, connect it to the new subscriber server.

Step 3 Reinstall Unity Connection. Follow the instructions in “Install the Subscriber Server (Unity Connection Cluster Only)” section in “Installing Operating System and Unity Connection 10.x” chapter of the Installation Guide for Cisco Unity Connection at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/installation/guide/10xcucigx/10xcucig020.html .

When you reinstall Unity Connection, note the following:

  • You must install the same software and ES version that is installed on the publisher server. Otherwise, the Unity Connection cluster may not function correctly.
  • You must specify the same security password as the security password for the publisher server. Otherwise, the Unity Connection cluster will not function. If you do not know the security password, you can change it on the publisher server before you install the subscriber server using the CLI command set password user . For more information, see the applicable version of the Command Line Interface Reference Guide for Cisco Unified Communications Solutions at http://www.cisco.com/en/US/products/ps6509/prod_maintenance_guides_list.html .


 

Copy Data from Publisher Server to Subscriber Server

To Copy the Data from the Publisher Server to the Subscriber Server


Step 1 Sign in to the command-line interface (CLI) for the subscriber server.

Step 2 Run the CLI command utils cuc cluster overwritedb to force Unity Connection to copy data from the publisher server to the subscriber server:

Step 3 Run the CLI command show cuc cluster status to confirm that the new Unity Connection cluster has been configured correctly on the subscriber server.

Step 4 Sign in to the CLI for the publisher server.

Step 5 Run the CLI command show cuc cluster status to confirm that the new Unity Connection cluster has been configured correctly on the publisher server.


 

Synchronize MWIs for Each Phone System

Do the following steps to synchronize MWIs for each phone system


Step 1 During off-peak hours, sign in to either server in the Unity Connection cluster.

Step 2 In Unity Connection Administration, expand Telephony Integrations , then select Phone System .

Step 3 On the Search Phone Systems page, select the name of the first phone system.

Step 4 On the Phone System Basics page, under Messaging Waiting Indicators, select Run .

Step 5 Select Next .

Step 6 Repeat Step 4 and Step 5 for the remaining phone systems.


 

Replacing a Unity Connection Site Gateway in a Cisco Voicemail Organization

For information on replacing a Unity Connection site gateway when Connection networking is configured, see the “Making Changes to a Unity Connection Site Gateway” section in the “Making Changes to the Networking Configuration in Unity Connection 10.x” chapter of the Networking Guide for Cisco Unity Connection at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/networking/guide/10xcucnetx/10xcucnet040.html .