Upgrade Guide for Cisco Unity Connection Release 10.x
Reverting Cisco Unity Connection 10.x Servers to the Version on the Inactive Partition
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Table of Contents

Reverting Cisco Unity Connection 10.x Servers to the Version on the Inactive Partition

About Reverting from Unity Connection 10.x to the Version on the Inactive Partition

Reverting from Unity Connection 10.0 to Unity Connection 9.1 and earlier

Reverting from Unity Connection 10.0 to Unity Connection 8.5 and Earlier

Reverting a Unity Connection 10.x Server to the Version on the Inactive Partition

Reverting the Servers in a Unity Connection 10.x Cluster to the Version on the Inactive Partition

Reverting a Unity Connection 10.x Member Server in a Cisco Voicemail Organization to the Version on the Inactive Partition

Reverting a Unity Connection 10.x Member Server in an HTTPS Network to the Version on the Inactive Partition

Reverting a Unity Connection 10.x Site Gateway Server in a Cisco Voicemail Organization to the Version on the Inactive Partition

About Reverting from Unity Connection 10.x to the Version on the Inactive Partition

After upgrading, you can revert to the software version that was running before the upgrade by switching to the software version on the inactive partition.


Caution If you revert to the version on the inactive partition, you cannot later switch to the newest version. Instead, you must reinitate the upgrade as documented in this guide.

Reverting from Unity Connection 10.0 to Unity Connection 9.1 and earlier

For reverting to a version on an inactive partition, consider the following:

  • Users that were added after you upgraded to the new version will no longer exist after you revert to the version on the inactive partition. You will have to add the new users again.
  • All messages are preserved. However, users that were added after the upgrade no longer exist, so their messages are orphaned. These messages are moved to the undeliverable messages folder.
  • If you moved mailboxes from one mailbox store to another after upgrading, those mailboxes will be moved back to the mailbox stores they were in before the upgrade.
  • If you created mailbox stores after upgrading, the new mailbox stores will be deleted.
  • The future delivery folder is created the first time a users marks a message for future delivery. If you revert to a version that supports future delivery but the future delivery folder had not yet been created for the user, messages in the future delivery folder for the new version are moved to the undeliverable messages folder.

Reverting from Unity Connection 10.0 to Unity Connection 8.5 and Earlier

Note the following effects on data and messages of reverting to the version on the inactive partition:

  • No voice messages will be left after reverting to Unity Connection 8.6.
  • No administrator settings will be left after reverting to Unity Connection 8.6.

Note Note Cisco Unity Connection 10.0(1) and later releases can only be installed on virtual servers as listed in the document at http://docwiki.cisco.com/wiki/Virtualization_for_Cisco_Unity_Connection.


Reverting a Unity Connection 10.x Server to the Version on the Inactive Partition

Use the procedure in this section only if the server is not in a cluster, is not a member server in a Unity Connection site, and is not a gateway server between Unity Connection sites or between a Unity Connection site and a Cisco Unity site.


Caution Do not revert to the version on the inactive partition during regular business hours unless doing so is necessary. Reverting causes the Unity Connection server to restart, and Unity Connection will not function for about 15 minutes, until the restart completes.

To Revert a Unity Connection 10.x Server to the Version on the Inactive Partition


Step 1 Sign in to Cisco Unified Operating System Administration.

Step 2 From the Settings menu, select Version .

The Version Settings window displays.

Step 3 Select the Switch Versions button.

After you confirm that you want to restart the system, the system restarts, which might take up to 15 minutes.

Step 4 Confirm that the version switch was successful:

a. Sign in to Cisco Unified Operating System Administration.

b. From the Settings menu, select Version . The Version Settings window displays the product version.

c. Confirm that the correct product version is now running on the active partition.

d. Confirm that all activated services are running.

e. Sign in to Cisco Unity Connection Administration.

f. Confirm that the configuration data exists.


 

Reverting the Servers in a Unity Connection 10.x Cluster to the Version on the Inactive Partition

To revert the servers in a Unity Connection cluster to the version on the inactive partition, do the following three procedures.

Use the procedure in this section only if the server is not a member server in a Unity Connection site, and is not a gateway server between Unity Connection sites or between a Unity Connection site and a Cisco Unity site.


Caution You must revert both servers and reset database replication, or the cluster will not function properly.


Caution Do not revert to the version on the inactive partition during regular business hours unless doing so is necessary. Reverting causes the Unity Connection server to restart, and Unity Connection will not function for about 15 minutes, until the restart completes. In addition, voice messages left on the subscriber server while you are reverting the publisher server will be lost.

To Revert the Publisher Server in a Unity Connection Cluster to the Version on the Inactive Partition


Step 1 Sign in to Cisco Unified Operating System Administration.

Step 2 From the Settings menu, select Version .

The Version Settings window displays.

Step 3 Select the Switch Versions button.

After you confirm that you want to restart the system, the system restarts, which might take up to 15 minutes.

Step 4 Confirm that the version switch was successful:

a. Sign in to Cisco Unified Operating System Administration.

b. From the Settings menu, select Version . The Version Settings window displays the product version.

c. Confirm that the correct product version is now running on the active partition.

d. Confirm that all activated services are running.

e. Sign in to Cisco Unity Connection Administration.

f. Confirm that the configuration data exists.


 

To Revert the Subscriber Server in a Unity Connection 10.x Cluster to the Version on the Inactive Partition


Step 1 Sign in to Cisco Unified Operating System Administration.

Step 2 From the Settings menu, select Version . The Version Settings window displays.

Step 3 Select the Switch Versions button.

After you confirm that you want to restart the system, the system restarts, which might take up to 15 minutes.

Step 4 Confirm that the version switch was successful:

a. Sign in to Cisco Unified Operating System Administration on the subscriber server.

b. From the Settings menu, select Version . The Version Settings window displays.

c. Confirm that the correct version is now running on the active partition.

d. Confirm the status of the Unity Connection cluster, run the show cuc cluster status command in the command line interface (CLI).

e. Confirm that all activated services are running.


 

Reverting a Unity Connection 10.x Member Server in a Cisco Voicemail Organization to the Version on the Inactive Partition

If an intersite link is configured between a Cisco Unity Connection site and a Cisco Unity site or between two Unity Connection sites, do the following tasks to revert a Unity Connection member server or cluster in a site to the version of Unity Connection on the inactive partition.


Caution Do not revert to the version on the inactive partition during regular business hours unless doing so is necessary. Reverting causes the Unity Connection server to restart, and Unity Connection will not function for about 15 minutes, until the restart completes.

1. If you added this server to the Unity Connection site before you upgraded to the version on the active partition, skip to Task 2. You do not need to remove this member server from the site before you revert.

If you added this server to the Unity Connection site after you upgraded to the version on the active partition, remove this member server from the site. If a cluster is configured, do the task on the publisher server. For more information, see the “Removing a Location From a Cisco Unity Connection Site” section in the “Making Changes to the Networking Configuration in Cisco Unity Connection 10.x” chapter of the Networking Guide for Cisco Unity Connection at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/10x/networking/guide/10xcucnetx.html .

2. If no cluster is configured, revert the server. See the “Reverting a Unity Connection 10.x Server to the Version on the Inactive Partition” section.

If a cluster is configured, revert both servers, and reset database replication. See the “Reverting the Servers in a Unity Connection 10.x Cluster to the Version on the Inactive Partition” section.

3. If you removed the server from a Unity Connection site in Task 1., if the version you reverted to supports networking, and if you still want the server to be part of a Cisco voicemail organization, set up networking again. See the “Setting Up Networking Between Cisco Unity Connection 10.x Servers” chapter of the Networking Guide for Cisco Unity Connection Release 10.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/10x/networking/guide/10xcucnetx.html .

Reverting a Unity Connection 10.x Member Server in an HTTPS Network to the Version on the Inactive Partition

If an HTTPS network is configured, do the following tasks to revert a Unity Connection member server or cluster in a site to the version of Unity Connection on the inactive partition.


Caution Do not revert to the version on the inactive partition during regular business hours unless doing so is necessary. Reverting causes the Unity Connection server to restart, and Unity Connection will not function for about 15 minutes, until the restart completes.

1. If you added this server to the Unity Connection site before you upgraded to the version on the active partition, skip to Task 2. You do not need to remove this member server from the site before you revert.

If you added this server to the Unity Connection site after you upgraded to the version on the active partition, remove this member server from the site. If a cluster is configured, do the task on the publisher server. For more information, see the “Removing a Location From a Cisco Unity Connection Site” section in the “Making Changes to the Networking Configuration in Cisco Unity Connection 10.x” chapter of the Networking Guide for Cisco Unity Connection at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/10x/networking/guide/10xcucnetx.html .

2. If no cluster is configured, revert the server. See the “Reverting a Unity Connection 10.x Server to the Version on the Inactive Partition” section.

If a cluster is configured, revert both servers, and reset database replication. See the “Reverting the Servers in a Unity Connection 10.x Cluster to the Version on the Inactive Partition” section.

3. If you removed the server from a Unity Connection site in Task 1., if the version you reverted to supports networking, and if you still want the server to be part of a Cisco voicemail organization, set up networking again. See the “Setting Up Networking Between Cisco Unity Connection 10.x Servers” chapter of the Networking Guide for Cisco Unity Connection Release 10.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/10x/networking/guide/10xcucnetx.html .

Reverting a Unity Connection 10.x Site Gateway Server in a Cisco Voicemail Organization to the Version on the Inactive Partition

If an intersite link is configured between a Cisco Unity Connection site and a Cisco Unity site or between two Unity Connection sites, do the following tasks to revert a Unity Connection site gateway server or cluster to the version of Unity Connection on the inactive partition.


Caution Do not revert to the version on the inactive partition during regular business hours unless doing so is necessary. Reverting causes the Unity Connection server to restart, and Unity Connection will not function for about 15 minutes, until the restart completes.

1. If you configured an intersite link before you upgraded to the version on the active partition, skip to Task 4. You do not need to remove the gateway server from the Unity Connection site before you revert.

If you configured an intersite link after you upgraded to the version on the active partition, and if the Unity Connection site gateway is the link to another Unity Connection site, remove the intersite link between the two Unity Connection sites. If a cluster is configured, do the task on the publisher server. For more information, see the “Removing an Intersite Link Between Two Cisco Unity Connection Sites” section in the “Making Changes to the Networking Configuration in Cisco Unity Connection 10.x” chapter of the Networking Guide for Cisco Unity Connection at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/10x/networking/guide/10xcucnetx.html .

If you configured an intersite link after you upgraded to the version on the active partition, and if the Unity Connection site gateway is the link to a Cisco Unity site, remove the intersite link between the Unity Connection site and the Cisco Unity site. If a cluster is configured, do the task on the publisher server. For more information, see the “Removing an Intersite Link Between a Cisco Unity Connection Site and a Cisco Unity Site” section in the “Making Changes to the Networking Configuration in Cisco Unity Connection 10.x” chapter of the Networking Guide for Cisco Unity Connection at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/10x/networking/guide/10xcucnetx.html .

2. If you removed an intersite link in Task 1., in Connection Administration, on the Tools > Task Management page, change the schedule for the Remove Objects Associated With Deleted Remote Sites task to run in a few minutes. (By default, this task runs every day at 10 pm.)

3. If you removed an intersite link in Task 1., watch the progress of the task in two locations:

On the Task Definition Basics page for the Remove Objects Associated With Deleted Remote Sites task, where errors, if any, are displayed.

On the Intersite Links page (Networking > Links > Intersite Links in Connection Administration). When the link disappears from this page, the task is complete, and the server is no longer a bridgehead server.


Caution Do not continue reverting the server until the task is complete.

4. If you added this server to the Unity Connection site before you upgraded to the version on the active partition, skip to Task 5. You do not need to remove this member server from the site before you revert.

If you added this server to the Unity Connection site after you upgraded to the version on the active partition, remove this member server from the site. If a cluster is configured, do the task on the publisher server. For more information, see the “Removing a Location From a Cisco Unity Connection Site” section in the “Making Changes to the Networking Configuration in Cisco Unity Connection 10.x” chapter of the Networking Guide for Cisco Unity Connection at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/10x/networking/guide/10xcucnetx.html .

5. If no cluster is configured, revert the server. See the “Reverting a Unity Connection 10.x Server to the Version on the Inactive Partition” section.

If a cluster is configured, revert both servers, and reset database replication. See the “Reverting the Servers in a Unity Connection 10.x Cluster to the Version on the Inactive Partition” section.

6. If you removed an intersite link in Task 1. or removed the server from a Unity Connection site in Task 4., if the version you reverted to supports networking, and if you still want the server to be part of a Cisco voicemail organization, set up networking again. See the applicable chapter in the Networking Guide for Cisco Unity Connection Release 10.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/10x/networking/guide/10xcucnetx.html .