Upgrade Guide for Cisco Unity Connection Release 10.x
Upgrading Cisco Unity Connection 10.0 to the Shipping Cisco Unity Connection 10.5 Version
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Table of Contents

Upgrading Unity Connection 10.0 to the Shipping Unity Connection 10.5 Version

About Upgrades to Unity Connection 10.5

Status of Unity Connection Features During Upgrade from Unity Connection10.0 to 10.5

Duration of Upgrade from Unity Connection 10.0 to 10.5

Task List for Upgrading Unity Connection 10.0 Software to 10.5 Shipping Version (Without a Unity Connection Cluster)

Task List for Upgrading Unity Connection10.0 Software to Shipping 10.5 Version (With Unity Connection Cluster)

Upgrading Unity Connection 10.0 Software to the Shipping10.5 Version from a Local DVD

Upgrading Unity Connection 10.0 Software to 10.5 Shipping Version from a Network Location

Switching to Upgraded Version of Unity Connection Software

About Upgrades to Unity Connection 10.5

Revised July 8, 2014

Note the following considerations about upgrading a Unity Connection server to version 10.5:

  • If you have never upgraded the Unity Connection server before, the upgrade copies the new version to an empty partition.

NoteTo migrate from a physical to virtual server or from virtual to virtual server, make sure the server requirements are met for Unity Connection 10.x, as mentioned in:http://docwiki.cisco.com/wiki/Ongoing_Virtualization_Operations_and_Maintenance#Upgrading_the_UC_applications.


  • If you have upgraded the Unity Connection server before, the upgrade copies the new version to the inactive partition, which usually contains a version of Unity Connection older than the version that is running on the active partition. (If you previously upgraded to a later version and then reverted to the older version, the inactive partition includes a version of Unity Connection later than the version that is currently running.) The software that was on the inactive partition before you started the upgrade is overwritten.
  • Installing the software upgrade requires approximately two hours for each server. When upgrading a Unity Connection cluster, an upgrade requires approximately four hours.
  • If the system administrator changes any role name in Cisco Unity Connection 10.0 or earlier releases, then after upgrading to Unity Connection 10.5, the new roles will get created by default. The privileges for existing roles (roles before the upgrade) are retained even after upgrading to Unity Connection 10.5. Therefore, the roles that are created by default in Unity Connection 10.5 may have different privileges than the existing roles.

Note In Unity Connection 10.5 and later, the system administrator does not have the privileges to change the role name.


  • Depending on the data size, switching to the upgraded software may requires some time.

Status of Unity Connection Features During Upgrade from Unity Connection 10.0 to 10.5

During the switch version after upgrading to Unity Connection 10.5, if you do not have a cluster, Unity Connection is completely disabled for the entire duration of the switch version.

If you are upgrading a cluster, the upgrade starts on the publisher server. Unity Connection on the publisher server is completely disabled for the entire duration of the switch version. Note the following about the functionality that is available on the subscriber server while the publisher server is performing the switch version:

  • If the phone system is routing calls to the subscriber server, outside callers and Unity Connection users can leave voice messages, but the messages are not immediately delivered to user mailboxes.
  • Unity Connection users can use the telephone user interface (touchtone conversation) to listen to messages that are left before you start the upgrade. However, users cannot listen to messages that are left during the upgrade, and Unity Connection will not always retain the status of messages. For example, if a user plays a voice message during the upgrade, the message may be marked as new again after the upgrade. If a user deletes a message, the message may reappear after the upgrade.
  • Unity Connection users cannot access Unity Connection using graphical user interfaces, for example, ViewMail for Outlook, Web Inbox, or IMAP email applications.
  • If Unity Connection users use the touchtone conversation to change their user preferences or other settings during the upgrade, their changes will probably be lost. (There are brief periods during the upgrade when changes are saved, but identifying those periods is difficult at best.)
  • Cisco Unified Operating System Administration is available, but other administration user interfaces, for example, Unity Connection Administration and Cisco Unity Connection Serviceability, are not available. In addition, custom administration interfaces that were developed using the Unity Connection administration API are also not available.
  • Intrasite and intersite networking is disabled for the duration of the upgrade. Directory changes made on other nodes in the network are not replicated to the server or cluster when you are performing the switch version.

When the switch version of the publisher server is complete, full functionality is restored on the publisher server.

When you start the switch version on the subscriber server in a cluster:

  • Messages that were left on the subscriber server are copied to the publisher server, and the publisher server begins to deliver the messages to user mailboxes.
  • Unity Connection functionality on the subscriber server is completely disabled for the entire duration of the upgrade.

Duration of Upgrade from Unity Connection 10.0 to 10.5

Under ideal conditions, upgrading a non-clustered Unity Connection server will take four hours or longer. Under less than ideal conditions, for example, if you are upgrading from a network drive over a slow network connection, an upgrade could take several hours longer. Upgrading both servers in a cluster will take roughly twice as long as upgrading a non-clustered server.


Caution Cisco Unity Connection 10.0(1) and later releases can only be installed on virtual machines. Physical servers are not supported to install or upgrade Unity Connection 10.0(1) and later, and an attempt to install or upgrade Unity Connection 10.x on physical servers will fail.


NoteBy default, when users delete Unity Connection voice messages, the messages are moved to the Unity Connection deleted items folder, which is also exported during the upgrade. (Messages are moved to the deleted items folder regardless of how the users deleted the messages, for example, the telephone user interface, the Cisco Unity Inbox, or an email application when IMAP access to Unity Connection is configured.) If Unity Connection is configured to move deleted messages to the deleted items folder, users must delete messages and also empty their Unity Connection deleted items folder to reduce the number of messages that are exported during the upgrade.


Task List for Upgrading Unity Connection 10.0 Software to 10.5 Shipping Version (Without a Unity Connection Cluster)

At the start of the upgrade, you choose whether to perform the switch version. If you choose to perform the switch version, when the upgrade is complete, the server automatically switch to the upgraded version of Unity Connection. If you choose not to perform the switch version, after the upgrade is complete, you must manually switch to the upgraded version.

Do the following tasks to upgrade an existing Unity Connection 10.0 server to the shipping 10.5 version when no Unity Connection cluster is configured.

1. Cisco Unity Connection 10.0(1) and later releases are installed on only virtual machine. Physical servers are not supported to be installed on Unity Connection 10.0(1) and later releases, and any attempt to install Unity Connection 10.0(1) an later on physical servers will fail. For more information on migrating physical server to virtual machine see, the “Migrating to a Unity Connection 10.x Virtual Machine” chapter at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/10x/upgrade/guide/10xcucrug025.html .

2. Review the list of features that are disabled or that have limited functionality during the upgrade. See the “Status of Unity Connection Features During Upgrade from Unity Connection 10.0 to 10.5” section.

3. If you are upgrading from Unity Connection 10.0 to Unity Connection 10.5: Run the CLI command r un cuc preupgrade test to verify the prerequisites before running the upgrade.

4. See the applicable version of Release Notes for Cisco Unity Connection for any additional information on upgrading to the shipping version. In particular, note the items in the “Installation and Upgrade Information” section. Release notes are available at http://www.cisco.com/en/US/products/ps65010/prod_release_notes_list.html .

5. Confirm that you have the software required for the upgrade. Note the following:

  • If you are upgrading a virtual server, you can download the software for the upgrade from Cisco.com. For information on downloading the software from Cisco.com, see the “Installation and Upgrade Information” section of the applicable Release Notes for Cisco Unity Connection at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html .

6. If the Unity Connection server has languages other than English-United States installed and you want to continue using the languages : Download the applicable Unity Connection 10.5 language files. See the “Downloading Unity Connection Language Files” in “Post-Installation and Installing Additional Languages on Unity Connection 10.x” chapter of Installation Guide for Cisco Unity Connection Release 10.x at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/installation/guide/10xcucigx/10xcucig030.html .


Caution When languages other than English-United States are installed and in use on the Unity Connection server, you must install the Unity Connection 10.5 versions of the same languages later during the upgrade. Otherwise, the Unity Connection conversation will not function properly for all users.

7. If you do not have a backup of the existing server: Back up the server using the Disaster Recovery System. For more information, see the applicable Disaster Recovery System Administration Guide for Cisco Unity Connection at http://www.cisco.com/en/US/products/ps65010/prod_maintenance_guides_list.html .

8. If you are upgrading during nonbusiness hours : Run the CLI command utils iothrottle disable to speed up the upgrade.

In an effort to prevent upgrades from adversely affecting system performance during business hours, the upgrade process is throttled and may take several hours to complete. If you are upgrading during a maintenance window, you can speed up the upgrade by disabling the throttling. This decreases the time required for the upgrade to complete but adversely affects Unity Connection performance. For more information, see the applicable Command Line Interface Reference Guide for Cisco Unified Communications Solutions at http://www.cisco.com/en/US/products/ps65010/prod_maintenance_guides_list.html .

9. Upgrade the Unity Connection software. See the applicable section:

10. If you disabled the upgrade throttle in Task 8. : Run the CLI command utils ios throttle enable to re-enable the throttle. For more information, see the applicable Command Line Interface Reference Guide for Cisco Unified Communications Solutions at http://www.cisco.com/en/US/products/ps65010/prod_maintenance_guides_list.html .

11. Switch to the upgraded software on the Unity Connection server. See the “Switching to Upgraded Version of Unity Connection Software” section.

12. If the Unity Connection server has languages other than English-United States installed, and you want to continue using the languages: See the “Installing Unity Connection Language Files” in “Post-Installation and Installing Additional Languages on Unity Connection 10.x” chapter of Installation Guide for Cisco Unity Connection Release 10.x at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/installation/guide/10xcucigx/10xcucig030.html .

If you are installing Japanese and you want Cisco Unity Connection Administration to be localized, you must also install the Cisco Unified Communications Manager Japanese user locale. See the “Locale Installation” section in the “Software Upgrades” chapter of the applicable Cisco Unified Communications Operating System Administration Guide at http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html .

If you are installing other languages and you want the Cisco Personal Communications Assistant to be localized, you must also install the corresponding Cisco Unified Communications Manager user locales. See the “Locale Installation” section in the “Software Upgrades” chapter of the applicable Cisco Unified Communications Operating System Administration Guide at http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html .

13. If you are upgrading from Unity Connection 10.0 to the shipping Unity Connection 10.5 version, and if any of the following are true: Configure unified messaging, or review and update unified messaging settings, as applicable.

You were using text to speech to access Exchange email before the upgrade.

You were accessing Exchange calendars by phone before the upgrade.

You were using Exchange contacts for personal call transfer rules or voice commands before the upgrade.

You were accessing MeetingPlace calendars before the upgrade.

You want to synchronize Unity Connection and Exchange mailboxes (single inbox).

For more information, see the applicable chapters in the Unified Messaging Guide for Cisco Unity Connection Release 10.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/10x/unified_messaging/guide/10xcucumgx.html .

14. If you configured single inbox and you want full single-inbox functionality: Do the following tasks:

a. If Outlook on user workstations is currently configured to access Unity Connection voice messages via IMAP, delete the IMAP profile from Outlook.

b. Install or upgrade to Cisco Unity Connection ViewMail for Microsoft Outlook Release 10.x on user workstations, and configure ViewMail to access Unity Connection voice messages in Exchange.


 

Task List for Upgrading Unity Connection 10.0 Software to Shipping 10.5 Version (With Unity Connection Cluster)

As the upgrade software is installed, the publisher and subscriber servers continue answering calls and replication occurs. After the upgrade is complete, you switch the two servers, one at a time, to the upgraded software.

Note the following details about how Unity Connection functions during the switch:

  • When you switch the publisher server to the upgraded software, the subscriber server answers all calls, but replication does not occur and messages may not be available.
  • When you switch the subscriber server to the upgraded software, the publisher server answers all calls, but replication does not occur and messages may not be available.
  • About 15 minutes after both servers are switched to the upgraded software, both servers answer calls, replication resumes, and messages are available.

Note the following considerations about the upgrade process:

  • Messages that are recorded while switching to the upgraded software are not replicated. This means that, depending on the Connection server that is accessed, a user may briefly not be able to retrieve new messages. After the upgrade process is complete, messages are replicated. When replication is complete, all messages are available regardless of which Unity Connection server is accessed.
  • MWIs and notifications may not be sent. MWIs and notifications synchronize only after the upgrade process is complete.

To follow the upgrade process through the CLI interface, see the utils system upgrade command at the Command Line Interface Reference Guide for Cisco Unified Communications Solutions at http://www.cisco.com/en/US/products/ps65010/prod_maintenance_guides_list.html.

Do the following tasks to upgrade the publisher and subscriber servers in a Unity Connection 10.0 cluster to the shipping Unity Connection 10.5 version.

1. Unity Connection 10.0(1) and later releases are installed on only virtual machine. Physical servers are not supported to be installed on Unity Connection 10.0(1) and later releases, and any attempt to install Unity Connection 10.0(1) an later on physical servers will fail. For more information on migrating physical server to virtual machine see, the “Migrating to a Unity Connection 10.x Virtual Machine” chapter at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/10x/upgrade/guide/10xcucrug025.html .

2. Confirm the status of publisher and subscriber servers as active. To confirm the server status, navigate to Cisco Unity Connection Serviceability> Tools> Cluster Management. In addition, you need to confirm the running state of database replication, run the CLI command show cuc cluster status . For more information, see the applicable section in the Command Line Interface Reference Guide for Cisco Unified Communications Solutions at http://www.cisco.com/en/US/products/ps6509/prod_maintenance_guides_list.html

Note the following:

The status of publisher server should be primary and subscriber server should be secondary.

You should always upgrade the publisher server first, and then the subscriber server.

3. Review the list of features that are disabled or that have limited functionality during the upgrade. See the “Status of Unity Connection Features During Upgrade from Unity Connection 10.0 to 10.5” section.

4. If you are upgrading from Unity Connection 10.0 to Unity Connection 10.5: Run the CLI command r un cuc preupgrade test to verify the prerequisites before running the upgrade.

5. See the applicable version of Release Notes for Cisco Unity Connection for any additional information on upgrading to the shipping version. In particular, note the items in the “Installation and Upgrade Information” section. Release notes are available at http://www.cisco.com/en/US/products/ps65010/prod_release_notes_list.html .

6. If the Unity Connection server has languages other than English-United States installed and you want to continue using the languages : Download the applicable Unity Connection 10.5 language files. See the “Downloading Unity Connection Language Files” in “Post-Installation and Installing Additional Languages on Unity Connection 10.x” chapter of Installation Guide for Cisco Unity Connection Release 10.x at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/installation/guide/10xcucigx/10xcucig030.html .


Caution If languages other than English-United States are installed and in use on the Unity Connection server, you must install the Unity Connection 10.5 versions of the same languages later during the upgrade. Otherwise, the Unity Connection conversation will not function properly for all users.

7. If you do not have a backup of the existing server: Back up the server using the Disaster Recovery System. For more information, see the applicable Disaster Recovery System Administration Guide for Cisco Unity Connection at http://www.cisco.com/en/US/products/ps65010/prod_maintenance_guides_list.html .

8. If you are upgrading during nonbusiness hours : On the publisher server, run the CLI command utils iothrottle disable to speed up the upgrade.

In an effort to prevent upgrades from adversely affecting system performance during business hours, the upgrade process is throttled and may take several hours to complete. If you are upgrading during a maintenance window, you can speed up the upgrade by disabling the throttling. This decreases the time required for the upgrade to complete but adversely affects Unity Connection performance. For more information, see the applicable Command Line Interface Reference Guide for Cisco Unified Communications Solutions at http://www.cisco.com/en/US/products/ps65010/prod_maintenance_guides_list.html .


Caution You cannot disable throttling while an upgrade is running. If you decide to disable throttling after you start an upgrade, you must stop the upgrade, disable throttling, and restart the upgrade from the beginning.

9. Upgrade the Unity Connection software on the publisher server. See the applicable section:


Caution Do not restart the publisher server and do not switch to the upgraded software during this task. Otherwise, the Unity Connection cluster will not function correctly.

If the phone system is routing calls to the subscriber server, outside callers and Unity Connection users can leave voice messages, but the messages are not immediately delivered to user mailboxes.

10. If you are upgrading during nonbusiness hours : On the subscriber server, run the CLI command utils iothrottle disable to speed up the upgrade.

11. On the subscriber server, confirm that the publisher server has Primary status and that the subscriber server has Secondary status. For instructions, see the “Administering Unity Connection 10.x Cluster” chapter of the Cluster Configuration and Administration Guide for Cisco Unity Connection at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/cluster_administration/guide/10xcuccagx/10xcuccag010.html .

12. Confirm that the publisher server is taking calls and delivering voice messages to users.

13. Upgrade the Unity Connection software on the subscriber server. See the applicable section:


Caution Do not restart the subscriber server and do not switch to the upgraded software during this task. Otherwise, the Unity Connection cluster will not function correctly.

If the phone system is routing calls to the publisher server, outside callers and Unity Connection users can leave voice messages. Messages are immediately delivered to user mailboxes.

14. Switch to the upgraded software on the publisher server. On the publisher server wait for the services to start and then switch on the subscriber server. See the “Switching to Upgraded Version of Unity Connection Software” section.

15. On the publisher server, confirm that the publisher server has Primary status and that the subscriber server has Secondary status. For instructions, see the “Administering Unity Connection 10.x Cluster” chapter of the Cluster Configuration and Administration Guide for Cisco Unity Connection at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/cluster_administration/guide/10xcuccagx/10xcuccag010.html .

16. Switch to the upgraded software on the subscriber server. See the “Switching to Upgraded Version of Unity Connection Software” section.

17. On the subscriber server, confirm that the publisher server has Primary status and that the subscriber server has Secondary status. For instructions, see the “Administering Unity Connection 10.x Cluster” chapter of the Cluster Configuration and Administration Guide for Cisco Unity Connection at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/cluster_administration/guide/10xcuccagx/10xcuccag010.html .

18. Install Unity Connection 10.5 languages obtained in Task 6. , if applicable. See the “Installing Unity Connection Language Files” in “Post-Installation and Installing Additional Languages on Unity Connection 10.x” chapter of Installation Guide for Cisco Unity Connection Release 10.x at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/installation/guide/10xcucigx/10xcucig030.html .

Install languages on the publisher server first, then on the subscriber server.

If you are installing Japanese and you want Cisco Unity Connection Administration to be localized, you must also install the Cisco Unified Communications Manager Japanese locale. See the “Locale Installation” section in the “Software Upgrades” chapter of the applicable Cisco Unified Communications Operating System Administration Guide at http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html .

If you are installing other languages and you want the Cisco Personal Communications Assistant to be localized, you must also install the corresponding Cisco Unified Communications Manager locales. See the “Locale Installation” section in the “Software Upgrades” chapter of the applicable Cisco Unified Communications Operating System Administration Guide at http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html .

19. If you are upgrading from Unity Connection 10.0 to the shipping Unity Connection 10.5 version, and if any of the following are true: Configure unified messaging, or review and update unified messaging settings, as applicable.

You were using text to speech to access Exchange email before the upgrade.

You were accessing Exchange calendars by phone before the upgrade.

You were using Exchange contacts for personal call transfer rules or voice commands before the upgrade.

You were accessing MeetingPlace calendars before the upgrade.

You want to synchronize Unity Connection and Exchange mailboxes (single inbox).

For more information, see the applicable chapters in the Unified Messaging Guide for Cisco Unity Connection Release 10.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/10x/unified_messaging/guide/10xcucumgx.html .

20. If you configured single inbox in Task 19. and you want full single-inbox functionality: Do the following tasks:

a. If Outlook on user workstations is currently configured to access Unity Connection voice messages via IMAP, delete the IMAP profile from Outlook.

b. Install or upgrade to Cisco Unity Connection ViewMail for Microsoft Outlook Release 10.0 on user workstations, and configure ViewMail to access Unity Connection voice messages in Exchange.


 

Upgrading Unity Connection 10.0 Software to the Shipping 10.5 Version from a Local DVD

To upgrade Unity Connection from a local DVD, you can do either of the following:

  • Use a DVD shipped from Cisco.
  • Download a signed .iso file from Cisco.com, and burn a disc image of the downloaded software. Burning a disc image extracts the files from the .iso file that you downloaded and writes them to a DVD.

Warning Be aware that when you mount an ISO file through the VM console, VMware does not eject the disc at the end of the install process.



Tip Always mount your DVD ISO file from the Edit Settings menu in VMware.


To follow the upgrade process through the CLI interface, see the utils system upgrade command at the Command Line Interface Reference Guide for Cisco Unified Communications Solutions at http://www.cisco.com/en/US/products/ps65010/prod_maintenance_guides_list.html.


Caution If you are upgrading a cluster, do not start the upgrade on the subscriber server until after the upgrade of the publisher server is complete, or all Unity Connection functionality on both servers will be disabled until the upgrade of the publisher server completes. In addition, the upgrade of the subscriber server will fail, and you will have to upgrade the subscriber server again.

To Upgrade Unity Connection 10.0 Software to the Shipping 10.5 Version from a Local DVD


Step 1 Insert the DVD that contains Unity Connection into the disc drive on the Cisco Unity Connection server.

Step 2 Sign in to Cisco Unified Operating System Administration.

If you are upgrading the subscriber server in a Unity Connection cluster, you can only access Cisco Unified Operating System Administration by browsing to:

http://<Unity Connection_servername>/cmplatform

Step 3 From the Software Upgrades menu, select Install/Upgrade .

Step 4 On the Software Installation/Upgrade page, in the Source field, select DVD/CD .

Step 5 In the Directory field, enter a forward slash ( / ).

Step 6 Select Next .

Step 7 Select the upgrade version that you want to install, and select Next . The upgrade file is copied to the hard disk on the Unity Connection server. When the file is copied, a screen displays the checksum value.

Step 8 Verify the checksum.

Step 9 On the next page, monitor the progress of the upgrade.

If you lose your connection with the remote server or close your browser during this step, you may see the following message when you try to view the Software Installation/Upgrade page again:

Warning: Another session is installing software, click Assume Control to take over the installation.

To continue monitoring the upgrade, select Assume Control .

You can also monitor the upgrade using the Real-Time Monitoring Tool.

Step 10 Select Next .


Note • For without a Unity Connection cluster, you can select either the manual switch version or the automatic switch version option.

  • For a Unity Connection cluster, you need to select the manual switch version option,

During the initial phase of the upgrade, the Installation Log text box in Cisco Unified Operating System Administration is updated with information on the progress of the upgrade, but updates stop after the server automatically restarts for the first time. To determine when the upgrade is complete, view the console for the Unity Connection server: the console screen displays a message indicating that the installation is complete, and the login prompt for the command-line interface appears.

Step 11 To verify the success of the upgrade, run the CLI command show cuc version . The upgrade succeeded if the active partition has the upgraded version and the inactive partition has the old version.


 

Upgrading Unity Connection 10.0 Software to 10.5 Shipping Version from a Network Location

To upgrade Unity Connection from a network location, you must download a singed .iso file from Cisco.com, and copy the .iso file to an FTP or SFTP server. Unity Connection does not allow you to upgrade by copying either the contents of a DVD shipped from Cisco or the extracted contents of a downloaded .iso file to an FTP or SFTP server. This helps prevent someone from attempting to upgrade using software that has been tampered with.

To follow the upgrade process through the CLI interface, see the utils system upgrade command at the Command Line Interface Reference Guide for Cisco Unified Communications Solutions at http://www.cisco.com/en/US/products/ps65010/prod_maintenance_guides_list.html.


Caution If you are upgrading a cluster, do not start the upgrade on the subscriber server until after the upgrade of the publisher server is complete, or all Unity Connection functionality on both servers will be disabled until the upgrade of the publisher server completes. In addition, the upgrade of the subscriber server will fail, and you will have to upgrade the subscriber server again.

To Upgrade Unity Connection 10.0 Software to the Shipping 10.5 Version from a Network Location


Step 1 Copy the upgrade file to a folder on an FTP or SFTP server that the Cisco Unity Connection server can access.

Step 2 Sign in to Cisco Unified Operating System Administration.

If you are upgrading the subscriber server in a Unity Connection cluster, you can only access Cisco Unified Operating System Administration by browsing to:

http://<Unity Connection_servername>/cmplatform

Step 3 From the Software Upgrades menu, select Install/Upgrade .

Step 4 On the Software Installation/Upgrade page, in the Source field, select Remote Filesystem .

Step 5 In the Directory field, enter the path to the folder that contains the upgrade file.

If the upgrade file is located on a Linux or Unix server, you must enter a forward slash (/) at the beginning of the folder path. (For example, if the upgrade file is in the upgrade folder, you must enter /upgrade .)

If the upgrade file is located on a Windows server, you must use the applicable syntax for an FTP or SFTP server such as:

    • The path must begin with a forward slash (/) and contain forward slashes throughout instead of backward slashes (\).
    • The path must start from the FTP or SFTP root folder on the server and must not include a Windows absolute path, which starts with a drive letter (for example, C:).

Step 6 In the Server field, enter the server name or IP address.

Step 7 In the User Name field, enter the alias that will be used to sign in to the remote server.

Step 8 In the User Password field, enter the password that will be used to sign in to the remote server.

Step 9 In the Transfer Protocol field, select the applicable transfer protocol.

Step 10 Select Next .

Step 11 Select the upgrade version that you want to install and select Next . The upgrade file is copied to the hard disk on the Unity Connection server. When the file is copied, a screen displays the checksum value.

Step 12 Verify the checksum.

Step 13 On the next page, monitor the progress of the upgrade.

If you lose your connection with the remote server or close your browser during this step, you may see the following message when you try to view the Software Installation/Upgrade page again:

Warning: Another session is installing software, click Assume Control to take over the installation.

To continue monitoring the upgrade, select Assume Control .

You can also monitor the upgrade using the Real-Time Monitoring Tool.

Step 14 Select Next .


Note • For without a Unity Connection cluster, you can select either the manual switch version or the automatic switch version option.

  • For a Unity Connection cluster, you need to select the manual switch version option,

During the initial phase of the upgrade, the Installation Log text box in Cisco Unified Operating System Administration is updated with information on the progress of the upgrade, but updates stop after the server automatically restarts for the first time. To determine when the upgrade is complete, view the console for the Unity Connection server: the console screen displays a message indicating that the installation is complete, and the login prompt for the command-line interface appears.

Step 15 To verify the success of the upgrade, run the CLI command show cuc version . The upgrade succeeded if the active partition has the upgraded version and the inactive partition has the old version.


 

Switching to Upgraded Version of Unity Connection Software

If you chose not to automatically switch to the upgraded partition at the end of the upgrade, do the following procedure when you are ready to switch partitions.

To Switch to the Upgraded Version of Unity Connection 10.x Software


Step 1 If you do not have a recent backup, back up the server using the Disaster Recovery System. For more information, see the Disaster Recovery System Administration Guide for Cisco Unity Connection Release 10.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/10x/drs_administration/guide/10xcucdrsag.html .

Step 2 Sign in to Cisco Unified Operating System Administration.

Step 3 From the Settings menu, select Version .

Step 4 On the Version Settings page, select Switch Versions , and the following occurs:

    • Unity Connection services are stopped.
    • Data from the partition where the older version is installed is copied to the partition where the newer version is installed. Note that messages are stored in a common partition, so they are not copied.
    • The Unity Connection server restarts and switches to the newer version.

Note You can check the status of the installation of the upgrade software using the CLI command show cuc version. The upgrade is complete when the inactive partition has the upgraded software and the active partition has the old software.