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Cisco Unity Connection licenses are required to use various features supported with the product. To use various Unity Connection features, corresponding licenses must be installed on Prime License Manager (PLM) and Unity Connection must synchronize with the PLM server to obtain the desired license status.
Follow the given two steps to configure the Unity Connection licenses:
1. Install license on the PLM server. For more information, see the “New License Planning and Fulfillment” section in “Operation” chapter of Cisco Prime License Manager User Guide, Release 10.5(1), available at: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/plm/10_5_1/userguide/CPLM_BK_UD1156AD_00_user-guide-rel-1051/CPLM_BK_UD1156AD_00_user-guide-rel-1051_chapter_010.html#CPLM_TK_G69E9158_00.
2. Configure Unity Connection with the PLM server to synchronize the products licensing information. For more information, see “Add Product Instance” section in “Operation” chapter of Cisco Prime License Manager User Guide, Release 10.5(1), available at:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/plm/10_5_1/userguide/CPLM_BK_UD1156AD_00_user-guide-rel-1051/CPLM_BK_UD1156AD_00_user-guide-rel-1051_chapter_010.html#CPLM_TK_AA222E94_00.
Note After completing the synchronization between Unity Connection and PLM, you can verify the license status from Cisco Unity Connection Administration> System Settings> Licenses. The Licenses page shows that the licenses in Unity Connection are no longer in Demo mode.
There is a transition in the Unity Connection license status after the synchronization between the PLM server and Unity Connection completes.
The different licensing modes in a Unity Connection server are:
The system operates on demo licenses that expire in 60 days. Unity Connection must be connected to the PLM server to install sufficient feature licenses before the licenses expire.
If the PLM server is configured for 50 users, Unity Connection can request licenses for less than or equal to 50 users to remain in the compliance mode.
The grace period for using the licenses is 60 days and to avoid license violation, you must install sufficient licenses or reduce the usage of licensed features.
In the Expire mode, the software will stop functioning. The Unity Connection server will not answer any calls to leave or retrieve voicemails. However, you can still add, modify or delete configuration data on the server.You are required to obtain and install the required number of licenses or reduce the usage of the licensed features to avoid license violation.
Note You must restart the Unity Connection server after obtaining and installing licenses. The license status on Unity Connection changes from “Expire” to “Compliance”.
Note When the license status of Unity Connection is “Expire”, the synchronization of users and call handler profiles from Unity Connection on the branch stops working. However, the voicemail and auto-attendant functionalities continue to work on the branch. For more information on the licensing requirements of a branch, see the “Compatibility Matrix, Software Requirements, and Licensing Requirements” chapter of the Complete Reference Guide for Cisco Unity Connection Survivable Remote Site Voicemail (SRSV) for Release 10.x, available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/srsv/guide/10xcucsrsvx/10xcucsrsv015.html#pgfId-1114809.
Note If multiple Unity Connection severs are configured with the same PLM server and license violation occurs for one of the Unity Connection server, then the license status of all Unity Connection servers changes to “Violation”. Similarly, if the license expiration occurs for one of the Unity Connection server, then the license status of all Unity Connection servers changes to “Expire”.
With Unity Connection 10.5(2) SU6 and later, you cannot enable the encryption on Unity Connection in Demo mode. It means you are not allowed to use the security modules in Unity Connection. To enable the encryption in Unity Connection, you must communicate with PLM and an encryption license $0 ENC SKU must be installed on the PLM.
After connecting Unity Connection to the PLM server, run “utils cuc encryption enable” CLI command to enable the encryption on Unity Connection.
For more information on the CLI command, see the Command Line Interface Reference Guide for Cisco Unified Solutions for the latest release, available at https://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-callmanager/products-maintenance-guides-list.html
For more information on the encryption in Cisco Unity Connection, see “Cisco Unity Connection - Restricted and Unrestricted Version” chapter of the Security Guide for Cisco Unity Connection Release 10.x available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/security/guide/10xcucsecx.html.
In Violation or Expire mode, Unity Connection generates an alarm to disable the encryption on the product. It is recommended that either you execute the “utils cuc encryption disable” CLI command to disable the encryption or connecting the product with PLM server to further use the security modules of the Unity Connection.
For more information on the generated alarm, see Alarm Message Definitions for Cisco Unity Connection available at, http://www.cisco.com/en/US/products/ps6509/products_system_message_guides_list.html.
In a Unity Connection cluster, only the publisher server needs to be configured and connected with the PLM server to obtain the license status. When the publisher server stops functioning (for example, when it is shut down for maintenance), the subscriber server handles all the incoming calls for the cluster for a grace period of 60 days. However, if the publisher server fails to resume its functioning within 60 days, the license status in Unity Connection changes to “Expire” state.
You need to make sure to migrate licenses in either of the following cases:
Note Before starting the migration or uploading the legacy license information, you must configure Unity Connection with the PLM server. For more information on configuring Unity Connection with the PLM server, see “Add Product Instance” section in “Operation” chapter of Cisco Prime License Manager User Guide, Release 10.5(1), available at: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/plm/10_5_1/userguide/CPLM_BK_UD1156AD_00_user-guide-rel-1051/CPLM_BK_UD1156AD_00_user-guide-rel-1051_chapter_010.html#CPLM_TK_AA222E94_00.
Unity Connection 7.x and later can use the existing license information in Cisco Unity when migrating from Cisco Unity 4.x or later to Unity Connection 7.x and later. This license information helps to enable the Unity Connection features.
For instructions on migrating from Cisco Unity 4.x or later to Unity Connection 10.x, see the Migrating from Cisco Unity 4.x and Later to Unity Connection 7.x and Later section.
You can use either of the following methods to migrate licenses from Unity Connection 8.6 and earlier releases when upgrading to later releases of Unity Connection:
After uploading the legacy license information, Unity Connection is configured and synchronized with the PLM server. Once the synchronization is completed at the PLM server, the legacy license information for the new version of Unity Connection is sent to the PLM server for migration. Now, you can migrate licenses through the PLM server.
Warning If you are upgrading from Unity Connection 8.6 or earlier to later releases, you must install 8.6 licenses before you perform the upgrade. This is because the installed license information considered as legacy license data is required to migrate licenses. After you upgrade to Unity Connection 9.x and later releases, you can not apply legacy licenses using the Prime License Manager.
To Migrate Licenses Using COBRAS tool
Step 1 Download and start the COBRAS export tool from:
http://www.ciscounitytools.com/Applications/General/COBRAS/COBRAS.html.
Step 2 In the License Details for Migration to Unity Connection 10.x and later field, select Backup Options tab. To export the legacy license data from Cisco Unity, check the License Details for migration to Unity Connection 10.x and later check box.
Step 3 Enter the CLI credentials and select OK.
Step 4 Browse to the backup location for exporting the legacy license data in the Backup Destination tab.
Step 5 Select the Export Data tab to export the legacy license data.
Note Similarly, you can use COBRAS import tool to import the backup data to the upgraded version.
If you are upgrading from Unity Connection 8.6 and later releases to Unity Connection 9.x and later releases, the legacy license information of the earlier release is uploaded to the upgraded release database. After the completion of upgrade process, the new upgraded version of Unity Connection needs to be synchronized with the PLM server. See the “Installing Licenses on the PLM server section.
To view the reports for the licenses associated with the licensed features, navigate to Cisco Unity Connection Administration, expand System Settings and select Licenses. The Licenses page shows the license report that includes the following information:
To View the License Usage on Unity Connection
Step 1 Sign in to Cisco Unity Connection Administration.
Step 2 Expand System Settings and select Licenses.
Step 3 On the Licenses page, from the License Usage menu, the license usage for the Unity Connection server is displayed in the “Current usage” column.
To View the Last Connectivity Time of Unity Connection with the PLM Server
Step 1 Sign in to Cisco Unity Connection Administration.
Step 2 Expand System Settings and select Licenses.
Step 3 On the Licenses page, from the Status menu, the value of the Last Connectivity Time of Unity Connection with the PLM server is displayed.
Note The value of the Last Connectivity Time with the PLM Server will be in Coordinated Universal Time (UTC) time zone.
To View the Hostname or IP Address of the Connected PLM Server
Step 1 Sign in to Cisco Unity Connection Administration.
Step 2 Expand System Settings and select Licenses.
Step 3 On the Licenses page, from the Status menu, the hostname or IP address of the connected PLM server is displayed.
To View the Last Compliance Time on the Unity Connection Server
Step 1 Sign in to Cisco Unity Connection Administration.
Step 2 Expand System Settings and select Licenses.
Step 3 On the Licenses page, from the Status menu, the value of the last compliance time of Unity Connection with the PLM server is displayed.
Note The value of the Last Compliance Time will be in Coordinated Universal Time (UTC) time zone.
Table 6-1 License Parameters for Unity Connection Features