Interface Reference Guide for Cisco Unity Connection Release 10.x
Cisco Unity Connection 10.x System Settings
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Table of Contents

Cisco Unity Connection 10.x System Settings

General Configuration

Edit General Configuration

Cluster

Find and List Servers

Server Configuration

Authentication Rules

Search Authentication Rules

New Authentication Rule

Edit Authentication Rule

Roles

Roles

Edit Role

Restriction Tables

Search RestrictionTables

New Restriction Table

Edit Restriction Table Basics

Change Restriction Pattern Order

Licenses

Schedules

Search Schedules

New Schedule

Edit Schedule Basics

New Schedule Detail

Edit Schedule Detail

Holiday Schedules

Search Holiday Schedules

New Holiday Schedule

Edit Holiday Schedule Basics

New Holiday

Edit Holiday

Global Nicknames

Search Global Nicknames

New Global Nickname

Edit Global Nickname

Subject Line Formats

Edit Subject Line Formats

Attachment Descriptions

Search TTS Descriptions of Message Attachments

New TTS Description of Message Attachments

Edit TTS Descriptions of Message Attachments

Enterprise Parameters

Service Parameters

Plugins

Search Plugins

Fax Server

Edit Fax Server Configuration

LDAP

LDAP Setup

LDAP Directory Configuration

Find and List LDAP Directory Configurations

LDAP Directory Configuration

LDAP Authentication

Phone Number Conversion

LDAP Custom Filter

Find and List LDAP Filters

SAML Single Sign-On

Cross-Origin Resource Sharing (CORS)

Search Cross-Origin Resource Sharing (CORS)

Edit Cross-Origin Resource Sharing (CORS)

SMTP Configuration

Server

SMTP Server Configuration

Search IP Address Access List

New Access IP Address

Access IP Address

Smart Host

General Configuration

See the following section:

Edit General Configuration

 

Table 12-1 Edit General Configuration Page

Field
Description

Time Zone

( Display only) The default time zone setting determines when schedules are active. In addition, the default time zone is applied to users and call handlers that have the Use Default Time Zone check box checked.

Note The default time zone can be changed only by using the command-line interface (CLI).

System Default Language

Select the default language in which system prompts are played to users and callers.

Note Depending on your license settings, United States English may not be available.

System Default TTS Language

Select the Text to Speech (TTS) language that will be used if a TTS engine is not available for the phone language being used by a user or a call. For example, if a user is using the Arabic language, but no TTS engine is available for Arabic, the user will hear TTS in the language you select here. This is typically the same language that you selected in the System Default Language field. However, not all of the languages supported for system prompts are supported by the Text to Speech engine.

Note Depending on your license settings, United States English may not be available.

Recording Format

Select the default format (or codec) for recorded messages.

Default setting: G.711 Mu-Law.

Maximum Greeting Length

Enter the maximum length for system call handler greetings. The range is 1 to 1,200 seconds.

Default setting: 90 seconds.

Target Decibel Level for Recordings and Messages

If audio normalization is enabled for a port group, enter the average volume, in decibels, that Unity Connection automatically maintains for recording voice messages and user greetings.

Decibel levels are specified in negative numbers. For example, –26 db is louder than –45 db.

Default setting: –26 decibels.

Default Partition

Select the partition that Unity Connection uses as the default partition when you create new objects that are not based on other objects, for example, when you create a new call handler template, directory handler, interview handler, or VPIM location. (This partition is selected by default in the Partition list on these pages, but you can select a different partition from the list at any time.)

Note that changing the default partition does not affect any objects that have already been created.

Default Search Scope

Select the search space that Unity Connection uses as the default search scope when you create new objects that are not based on other objects, for example, when you create a new direct or forwarded routing rule. (This search space is selected by default in the Search Scope list on these pages, but you can select a different search space from the list at any time.)

Note that changing the default search scope does not affect any objects that have already been created.

When a Recipient Cannot Be Found

Select the action that Unity Connection takes when receiving an SMTP message from an IMAP client where a recipient does not map to any known user or VPIM contact:

  • Send a Non-Deliverable Receipt—Unity Connection responds to the message sender with a non-delivery receipt (NDR).
  • Relay Message to Smart Host—Unity Connection relays the message to the smart host for delivery to a different server.

Note You configure the SMTP smart host on the System Settings > SMTP Configuration > Smart Host page.

Default setting: Send a Non-Deliverable Receipt.

IP Addressing Mode (Cisco Unity Connection 8.5 and later only)

When Unity Connection is configured for IPv6, select the option from the list to control where Unity Connection listens for incoming traffic:

  • IPv4
  • IPv6
  • IPv4 and IPv6

This setting is applicable to integrations with Cisco Unified Communications Manager phone systems via SCCP or SIP.

Default Setting: IPv4

Note This setting is applicable to Unity Connection only. IPv6 is not supported in Cisco Business Edition.

Authenticate Graphics for HTML Notification

Select the authentication mode that prompts users to enter their Unity Connection credentials to receive images in the HTML email notification. When the credentials get authenticated the images are displayed in the email notification. This facilitates the administrator to imply the authentication policy for displaying the status items, message status, and images within a notification.

Non-authentication Mode: When you disable the authentication mode, the status items, message status, and images are displayed within a notification without prompting user for the credentials.


Note Verify the email server and email client settings to confirm the support for display of images if used within the HTML notification template.


For more information on how to configure Unity Connection to receive an HTML notification, refer to “Configuring Cisco Unity Connection 10.x for HTML-based Message Notification” section of the “Configuring an Email Account to Access Cisco Unity Connection 10.x Voice Messages” chapter of the User Workstation Setup Guide for Cisco Unity Connection , available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/user_setup/guide/10xcucuwsx/10xcucuws030.html.

Cluster

See the following sections:

Find and List Servers

 

Table 12-2 Find and List Servers Page

Field
Description

Delete Selected

To delete a server, check the check box to the left of the display name, and select Delete Selected. You can delete multiple servers at once.

Add New

To add a server, select the Add New button. A new page opens, on which you enter data applicable to the new server.

Host Name/IP Address

(Display only) The host name or IP address of the Unity Connection server in a Unity Connection cluster. If Unity Connection is not configured for a cluster, this field displays the host name or IP address of the local Unity Connection server.

Description

(Display only) A description of the Unity Connection server in a Unity Connection cluster.

See Also

The “Configuring a Cisco Unity Connection 10.x Cluster” chapter of the Cluster Configuration and Administration Guide for Cisco Unity Connection , available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/cluster_administration/guide/10xcuccagx/10xcuccag005.html .

Server Configuration

 

Table 12-3 Server Configuration Page

Field
Description
Server Information
Server Type
Select the server type that suits your network configuration. CUCM Voice/Video is the default server type.

Database Replication

(Display only) The role of the Unity Connection server (publisher or subscriber) in a Unity Connection cluster.

Host Name/IP Address

Enter the host name or IP address of the Unity Connection server in a Unity Connection cluster.

IPv6 Name

If IPv6 is enabled, enter the host name or IPv6 address of the Unity Connection server in a Unity Connection cluster.

MAC Address

(Optional) Enter the MAC address of the Unity Connection server in a Unity Connection cluster.

Description

(Optional) Enter a description of the Unity Connection server in a Unity Connection cluster.

Location Bandwidth Management Information

LBM Intercluster Replication Group

Select an LBM Intercluster Replication Group from the drop-down list. You may also click View Details to display the settings for this LBM Intercluster Replication Group.

See Also

The “Configuring a Cisco Unity Connection 10.x Cluster” chapter of the Cluster Configuration and Administration Guide for Cisco Unity Connection , available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/cluster_administration/guide/10xcuccagx/10xcuccag005.html .

Authentication Rules

See the following sections:

Search Authentication Rules

 

Table 12-4 Search Authentication Rules Page

Field
Description

Limit Search To

(Applicable to Unity Connection configurations only.) Select the criteria by which to limit the display of search results:

  • All—Display all search results, regardless of the Unity Connection location to which they belong.
  • Location—Display only results that belong to a particular Unity Connection location. When you select this option, choose the name of the location from the Where Name Is list.

Display Name

The name of the authentication rule. Select the Display Name to go to the specific page for the authentication rule.

Delete Selected

To delete an authentication rule, check the check box to the left of the display name, and select Delete Selected. You can delete multiple authentication rules at once.

Add New

To add an authentication rule, select the Add New button. A new page opens, on which you enter data applicable to the authentication rule.

See Also

The “Specifying Password, PIN, Sign-In, and Lockout Policies in Cisco Unity Connection 10.x” chapter of the System Administration Guide for Cisco Unity Connection Release 10.x , available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/administration/guide/10xcucsagx/10xcucsag160.html .

New Authentication Rule

 

Table 12-5 New Authentication Rule Page

Field
Description

Display Name

Enter a descriptive name for the authentication rule.

Failed Sign-In ____ Attempts

Enter the number of failed sign-in attempts after which users cannot access Unity Connection.

When set to 0 (zero), there is no limit to the number of failed sign-in attempts, and the user is not locked out of the account.

Default setting: 3 attempts.

No Limit for Failed Sign-Ins

Check this check box so that there is no limit to the number of failed sign-in attempts, and the user is not locked out of the account.

Reset Failed Sign-In Attempts Every ____ Minutes

Enter the number of minutes after which Unity Connection clears the count of failed sign-in attempts (unless the failed sign-in limit is already reached and the account is locked).

When set to 0 (zero), a failed sign-in attempt results in the user account being locked until manually unlocked by an administrator.

Default setting: 30 minutes.

Lockout Duration ____ Minutes

Enter the number of minutes that a user account remains locked after the number of allowed Failed Sign-In attempts has been reached. While the account is locked, Unity Connection prevents the user from accessing Unity Connection by phone.

If a value of 0 (zero) is entered, the account remains locked until manually unlocked by the administrator.

Default setting: 30 minutes.

Administrator Must Unlock

Check this check box so that accounts remain locked until manually unlocked by the administrator.

Minimum Duration Between Credential Changes ____ Minutes

Enter the number of minutes that must elapse between password changes. This setting does not apply when administrators are changing the password in Cisco Unity Connection Administration.

Default setting: 1440 minutes (1 day).

Credential Expires After ____ Days

Default setting: 180 days.

Never Expires

Check this check box so that passwords or PINs based on this authentication rule never expire. Use of this check box is most applicable for low-security users or for accounts that can be accessed by more than one person. Note that when this check box is checked, the user is still able to change passwords or PINs at any time.

Expiration Warning Days

Enter the number of days before passwords or PINs expire that Unity Connection will warn users that a password or PIN is about to expire.

A value of 0 (zero) means that Unity Connection will not warn users that a password or PIN is about to expire.

Default setting: 15 days.

Minimum Credential Length

Enter the required number of digits for user passwords and PINs. In general, shorter passwords and PINs are easier to use, but longer passwords and PINs are more secure. We recommend requiring eight or more digits.

When you change the minimum credential length, users are required to use the new length the next time that they change the password or PIN.

Enter a value between 1 and 64 digits.

Default setting: 8 digits.

Stored Number of Previous Credentials

Enter a value for the number of previous passwords or PINs that Unity Connection stores for a user. When a user enters a new password or PIN, Unity Connection compares it to the stored passwords or PINs, and rejects it if it matches a password or PIN in the history.

A value of 0 (zero) means that Unity Connection does not store any previous passwords or PINs for the user.

Default setting: 5 passwords or PINs.

Check for Trivial Passwords

Check this check box to have Unity Connection verify that a new password or PIN meets the following criteria when the passwords or PINs are changed by using Cisco Unity Connection Administration, Messaging Assistant, or the Unity Connection conversation:

  • The digits are not all the same (for example, 9999).
  • The digits are not consecutive (for example, 1234 or 4321).
  • The password or PIN is not the same as the primary extension that is assigned to the user.

In addition to checking this check box, consider providing users with a password or PIN policy that advises them to avoid specifying a password or PIN that:

  • Spells their first or last name, their organization or company name, or any other obvious words.
  • Contains their primary extension.
  • Is the reverse of their primary extension or contains the reverse of their primary extension.
  • Uses the same digits more than twice in a row (for example, 900012).
  • Is a 1-digit increment of a previous password or PIN (for example, 20185 to 20186).
  • Contains fewer than three different digits (for example, 18181).

Edit Authentication Rule

 

Table 12-6 Edit Authentication Rule Page

Field
Description

Display Name

Enter a descriptive name for the authentication rule.

Failed Sign-In ____ Attempts

Enter the number of failed sign-in attempts after which users cannot access Unity Connection.

When set to 0 (zero), there is no limit to the number of failed sign-in attempts, and the user is not locked out of the account.

Default setting: 3 attempts.

No Limit for Failed Sign-Ins

Check this check box so that there is no limit to the number of failed sign-in attempts, and the user is not locked out of the account.

Reset Failed Sign-In Attempts Every ____ Minutes

Enter the number of minutes after which Unity Connection clears the count of failed sign-in attempts (unless the failed sign-in limit is already reached and the account is locked).

When set to 0 (zero), a failed sign-in attempt results in the user account being locked until manually unlocked by an administrator.

Default setting: 30 minutes.

Lockout Duration ____ Minutes

Enter the number of minutes that a user account remains locked after the number of allowed Failed Sign-In attempts has been reached. While the account is locked, Unity Connection prevents the user from accessing Unity Connection by phone.

If a value of 0 (zero) is entered, the account remains locked until manually unlocked by the administrator.

Default setting: 30 minutes.

Administrator Must Unlock

Check this check box so that accounts remain locked until manually unlocked by the administrator.

Minimum Duration Between Credential Changes ____ Minutes

Enter the number of minutes that must elapse between password changes. This setting does not apply when administrators are changing the password in Cisco Unity Connection Administration.

Default setting: 1440 minutes (1 day).

Credential Expires After ____ Days

Default setting: 180 days.

Never Expires

Check this check box so that passwords or PINs based on this authentication rule never expire. Use of this check box is most applicable for low-security users or for accounts that can be accessed by more than one person. Note that when this check box is checked, the user is still able to change passwords or PINs at any time.

Expiration Warning Days

Enter the number of days before passwords or PINs expire that Unity Connection will warn users that a password or PIN is about to expire.

A value of 0 (zero) means that Unity Connection will not warn users that a password or PIN is about to expire.

Default setting: 0 days.

Minimum Credential Length

Enter the required number of digits for user passwords and PINs. In general, shorter passwords and PINs are easier to use, but longer passwords and PINs are more secure. We recommend requiring eight or more digits.

When you change the minimum credential length, users are required to use the new length the next time that they change the password or PIN.

Enter a value between 1 and 64 digits.

Default setting: 8 digits.

Stored Number of Previous Credentials

Enter a value for the number of previous passwords or PINs that Unity Connection stores for a user. When a user enters a new password or PIN, Unity Connection compares it to the stored passwords or PINs, and rejects it if it matches a password or PIN in the history.

A value of 0 (zero) means that Unity Connection does not store any previous passwords or PINs for the user.

Default setting: 5 passwords or PINs.

Check for Trivial Passwords

Check this check box to have Unity Connection verify that a new password or PIN meets the following criteria when the passwords or PINs are changed by using Cisco Unity Connection Administration, the Unity Connection Messaging Assistant, or the Unity Connection conversation:

  • The digits are not all the same (for example, 9999).
  • The digits are not consecutive (for example, 1234 or 4321).
  • The password or PIN is not the same as the primary extension that is assigned to the user.

In addition to checking this check box, consider providing users with a password or PIN policy that advises them to avoid specifying a password or PIN that:

  • Spells their first or last name, their organization or company name, or any other obvious words.
  • Contains their primary extension.
  • Is the reverse of their primary extension or contains the reverse of their primary extension.
  • Uses the same digits more than twice in a row (for example, 900012).
  • Is a 1-digit increment of a previous password or PIN (for example, 20185 to 20186).
  • Contains fewer than three different digits (for example, 18181).

Roles

See the following sections:

Roles

 

Table 12-7 Roles Page

Field
Description

Name

The name of the administrative role. Select the role Name to go to the Edit Role page for the role.

Description

(Display only) A brief description of the role privileges.

See Also

The “Roles in Cisco Unity Connection 10.x” section in the “Preparing to Add User Accounts in Cisco Unity Connection 10.x” chapter of the User Moves, Adds, and Changes Guide for Cisco Unity Connection Release 10.x , available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/user_mac/guide/10xcucmacx/10xcucmac020.html .

Edit Role

 

Table 12-8 Edit Role Page

Field
Description

Name

The name of the administrative role.

Description

A brief description of the role privileges.

Role Assignments

Select Role Assignments to view a list of users that are assigned to the role. You can also remove users from the role, view a list of users not assigned to the role, and assign users to the role.

Role Privileges

(Display only) This table lists the privileges that the administrative role has rights to perform, including Create, View, Update, Delete, and Execute.

See Also

The “Roles in Cisco Unity Connection 10.x” section in the “Preparing to Add User Accounts in Cisco Unity Connection 10.x” chapter of the User Moves, Adds, and Changes Guide for Cisco Unity Connection Release 10.x , available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/user_mac/guide/10xcucmacx/10xcucmac020.html .

Restriction Tables

See the following sections:

Search RestrictionTables

 

Table 12-9 Search Restriction Tables Page

Field
Description

Delete Selected

To delete a restriction table, check the check box to the left of the display name, and select Delete Selected. You can delete multiple restriction tables at once.

Display Name

(Display only) The name of the restriction table.

See Also

New Restriction Table

 

Table 12-10 New Restriction Table Page

Field
Description

Display Name

Enter a descriptive name for the restriction table.

Maximum Length of Dial String

Enter the maximum number of digits—including access codes—in a call transfer, message notification, or fax delivery number. Only the dial strings that contain a number of digits fewer than or equal to the Maximum Length of Dial String value are checked against the restriction table. Dial strings that contain more than the Maximum Length of Dial String value are not permitted.

For example, if local calls in your area are seven digits long, and you want to prevent users from using long distance phone numbers, enter 8 in the Maximum Length of Dial String field. (A local number plus the access code for the phone system equals 8 digits.)

Default setting: 30 digits.

Minimum Length of Dial String

Enter the minimum number of digits—including access codes—in a call transfer, message notification, or fax delivery number. Only the dial strings that contain a number of digits greater than or equal to the Minimum Length of Dial String value are checked against the restriction table. Dial strings that contain fewer than the Minimum Length of Dial String value are not permitted.

For example, to prohibit users from using four-digit numbers, enter 5 in the Minimum Length of Dial String field.

Default setting: 1 digit.

New Restriction Patterns Are Blocked by Default

Indicate whether new restriction patterns should be flagged as Blocked by default.

Default setting: Check box not checked.

See Also

The “Creating Restriction Tables in Cisco Unity Connection 10.x” section in the “Managing Restriction Tables in Cisco Unity Connection 10.x” chapter of the System Administration Guide for Cisco Unity Connection Release 10.x , available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/administration/guide/10xcucsagx/10xcucsag110.html .

Edit Restriction Table Basics

 

Table 12-11 Edit Restriction Table Basics Page

Field
Description

Display Name

Enter a descriptive name for the restriction table.

Maximum Length of Dial String

Enter the maximum number of digits—including access codes—in a call transfer, message notification, or fax delivery number. Only the dial strings that contain a number of digits fewer than or equal to the Maximum Length of Dial String value are checked against the restriction table. Dial strings that contain more than the Maximum Length of Dial String value are not permitted.

For example, if local calls in your area are seven digits long, and you want to prevent users from using long distance phone numbers, enter 8 in the Maximum Length of Dial String field. (A local number plus the access code for the phone system equals 8 digits.)

Default setting: 30 digits.

Minimum Length of Dial String

Enter the minimum number of digits—including access codes—in a call transfer, message notification, or fax delivery number. Only the dial strings that contain a number of digits greater than or equal to the Minimum Length of Dial String value are checked against the restriction table. Dial strings that contain fewer than the Minimum Length of Dial String value are not permitted.

For example, to prohibit users from using four-digit numbers, enter 5 in the Minimum Length of Dial String field.

Default setting: 1 digit.

New Restriction Patterns are Blocked by Default

Indicate whether new restriction patterns should be flagged as Blocked by default.

Default setting: Check box not checked.

Order

(Display only) Indicates the order in which the Unity Connection evaluates the pattern when applying the restriction table. Select Add New to add a new pattern, or Change Order to change the order of the patterns.

Note that the order of the patterns is important. Unity Connection sequentially compares a phone number to the call patterns in the restriction table, starting with call pattern 0. If a number matches more than one call pattern, the number is permitted or restricted according to the first call pattern that it matches. The last pattern in the table always matches all numbers (*).

Blocked

Check this check box to have Unity Connection prohibit use of phone numbers that match the pattern.

Pattern

Enter specific numbers or patterns of numbers that can be permitted or restricted. Include external and long-distance access codes. Use digits 0 through 9 and the following special characters:

  • * to match zero or more digits.
  • ? to match exactly one digit. Each ? serves as a placeholder for one digit.
  • # to correspond to the # key on the phone.
  • + to call from one country to other country

See Also

The “Modifying Restriction Tables in Cisco Unity Connection 10.x” section in the “Managing Restriction Tables in Cisco Unity Connection 10.x” chapter of the System Administration Guide for Cisco Unity Connection Release 10.x , available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/administration/guide/10xcucsagx/10xcucsag110.html .

Change Restriction Pattern Order

 

Table 12-12 Change Restriction Pattern Order Page

Field
Description

Change Restriction Pattern Order

To change the order of patterns in a restriction table, select the pattern in the list, then select the up or down arrow to move the pattern relative to the other patterns in the list. When you are done, select Save.

See Also

The “Modifying Restriction Tables in Cisco Unity Connection 10.x” section in the “Managing Restriction Tables in Cisco Unity Connection 10.x” chapter of the System Administration Guide for Cisco Unity Connection Release 10.x , available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/administration/guide/10xcucsagx/10xcucsag110.html .

Licenses

 

Table 12-13 Licenses Page

Field
Description

License Status

(Display only) Demonstration (Demo): Unity Connection remains in the “Demo” mode until it connects to the ELM server for the first time. The “Demo” mode is available only for 60 days of grace period and then the license status changes to “Expire”.

Compliance: If the required number of licenses for the desired features are installed on the ELM server, the license status is “Compliance”.

Violation: If the required number of licenses for the desired features are not installed on the ELM server, the license status becomes “Violation”. The “Violation” mode is available only for 60 days of grace period and then the license status changes to “Expire”.

Expire: If you do not obtain and install the required number of licenses for the desired features on the ELM server within the 60 days of grace period, the license status becomes “Expire”.


Note For more information on the ELM server and its configuration, refer to ELM user guide at http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/elmuserguide/9_0_1/CUCM_BK_E596FD72_00_enterprise-license-manager-user-90.html


ELM server

(Display only) The Host name/IP address of the ELM server on which Unity Connection is configured.

Last connectivity time with ELM server

(Display only) The last time when the ELM server was synchronized with Unity Connection.

Note The value of the Last Connectivity Time with ELM Server will be in the Coordinated Universal Time (UTC) time zone.

Last compliance Time

(Display only) The last time when the Unity Connection was in Compliance mode.

Note The value of the Last Compliance Time will be in the Coordinated Universal Time (UTC) time zone.

Licensed Seats For

(Display only) The description of the Unity Connection licensed feature.

Feature Name

(Display only) The name of the Unity Connection licensed feature.

Current used

(Display only) The number of seats that are being used currently.

See Also

The “Managing Licenses in Cisco Unity Connection 10.x” chapter of the System Administration Guide for Cisco Unity Connection Release 10.x , available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/10x/administration/guide/10xcucsagx.html .

Schedules

See the following sections:

Search Schedules

 

Table 12-14 Search Schedules Page

Field
Description

Display Name

(Display only) The name of the schedule. Select the Display Name to edit the schedule.

Add New

To add a schedule, select the Add New button. A new page opens, on which you enter data applicable to the new schedule.

Delete Selected

To delete a schedule, check the check box to the left of the display name, and select Delete Selected. You can delete multiple schedules at once.

Show Dependencies

Select Show Dependencies before deleting a schedule to make sure there are no dependent objects assigned to this schedule. You need to reassign the dependent objects to another schedule before deleting the selected schedule.

See Also

The following chapters of System Administration Guide for Cisco Unity Connection Release 10.x:

New Schedule

 

Table 12-15 New Schedule Page

Field
Description

Display Name

Enter a descriptive name for the schedule.

Holiday Schedule

Select which Holiday schedule (if any) to apply to this schedule.

See Also

The “Creating Schedules in Cisco Unity Connection 10.x” section in the “Managing Schedules and Holidays in Cisco Unity Connection 10.x” chapter of the System Administration Guide for Cisco Unity Connection Release 10.x , available at www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/administration/guide/10xcucsagx/10xcucsag100.html .

Edit Schedule Basics

 

Table 12-16 Edit Schedule Basics Page

Field
Description

Display Name

Enter a descriptive name for the schedule.

Holiday Schedule

Select which Holiday schedule (if any) to apply to this schedule.

Delete Selected

To delete a schedule, check the check box to the left of the display name, and select Delete Selected. You can delete multiple schedules at once.

Add New

To add a schedule, select the Add New button. A new page opens, on which you enter data applicable to the new schedule.

Name

(Display only) The name of the schedule detail. Select the name to go to the specific page for the schedule detail.

Start Time

(Display only) The time at which the schedule becomes active based on this schedule detail.

End Time

(Display only) The time at which the schedule becomes inactive based on this schedule detail.

Days Active

(Display only) The days on which the schedule is active based on this schedule detail.

See Also

The “Modifying Schedules in Cisco Unity Connection 10.x” section in the “Managing Schedules and Holidays in Cisco Unity Connection 10.x” chapter of the System Administration Guide for Cisco Unity Connection Release 10.x , available at www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/administration/guide/10xcucsagx/10xcucsag100.html .

New Schedule Detail

 

Table 12-17 New Schedule Detail Page

Field
Description

Name

Enter a descriptive name that other administrators will recognize when they work with this schedule.

Start Time

From the lists, select the hour, minute, and a.m. or p.m. designation at which the schedule becomes active.

End Time

From the lists, select the hour, minute, and a.m. or p.m. designation at which time the schedule becomes inactive.

Note The end time must be later than the start time. To specify an end time of midnight (12:00 am), check the End of Day check box.

End of Day

Check this check box to specify that the schedule becomes inactive at midnight (the end of the day).

Active Every Day

Check this check box to make the schedule active every day of the week (including weekends) between the start time and end time that you specify for this schedule detail.

Active Weekdays

Check this check box to make the schedule active every week day (Monday through Friday, weekends excluded) between the start time and end time that you specify for this schedule detail.

Active Monday

Check this check box to make the schedule active each Monday between the start time and end time that you specify for this schedule detail.

Active Tuesday

Check this check box to make the schedule active each Tuesday between the start time and end time that you specify for this schedule detail.

Active Wednesday

Check this check box to make the schedule active each Wednesday between the start time and end time that you specify for this schedule detail.

Active Thursday

Check this check box to make the schedule active each Thursday between the start time and end time that you specify for this schedule detail.

Active Friday

Check this check box to make the schedule active each Friday between the start time and end time that you specify for this schedule detail.

Active Saturday

Check this check box to make the schedule active each Saturday between the start time and end time that you specify for this schedule detail.

Active Sunday

Check this check box to make the schedule active each Sunday between the start time and end time that you specify for this schedule detail.

Edit Schedule Detail

 

Table 12-18 Edit Schedule Detail Page

Field
Description

Name

Enter a descriptive name that other administrators will recognize when they work with this schedule.

Start Time

From the lists, select the hour, minute, and a.m. or p.m. designation at which the schedule becomes active.

End Time

From the lists, select the hour, minute, and a.m. or p.m. designation at which time the schedule becomes inactive.

Note The end time must be later than the start time. To specify an end time of midnight (12:00 am), check the End of Day check box.

End of Day

Check this check box to specify that the schedule becomes inactive at midnight (the end of the day).

Active Every Day

Check this check box to make the schedule active every day of the week (including weekends) between the start time and end time that you specify for this schedule detail.

Active Weekdays

Check this check box to make the schedule active every week day (Monday through Friday, weekends excluded) between the start time and end time that you specify for this schedule detail.

Active Monday

Check this check box to make the schedule active each Monday between the start time and end time that you specify for this schedule detail.

Active Tuesday

Check this check box to make the schedule active each Tuesday between the start time and end time that you specify for this schedule detail.

Active Wednesday

Check this check box to make the schedule active each Wednesday between the start time and end time that you specify for this schedule detail.

Active Thursday

Check this check box to make the schedule active each Thursday between the start time and end time that you specify for this schedule detail.

Active Friday

Check this check box to make the schedule active each Friday between the start time and end time that you specify for this schedule detail.

Active Saturday

Check this check box to make the schedule active each Saturday between the start time and end time that you specify for this schedule detail.

Active Sunday

Check this check box to make the schedule active each Sunday between the start time and end time that you specify for this schedule detail.

See Also

The “Modifying Schedules in Cisco Unity Connection 10.x” section in the “Managing Schedules and Holidays in Cisco Unity Connection 10.x” chapter of the System Administration Guide for Cisco Unity Connection Release 10.x , available at www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/administration/guide/10xcucsagx/10xcucsag100.html .

Holiday Schedules

See the following sections:

Search Holiday Schedules

 

Table 12-19 Search Holiday Schedules Page

Field
Description

Display Name

(Display only) The name of the holiday schedule. Select the Display Name to edit the schedule.

Add New

To add a holiday schedule, select the Add New button. A new page opens, on which you enter data applicable to the new holiday schedule.

Delete Selected

To delete a holiday schedule, check the check box to the left of the display name, and select Delete Selected. You can delete multiple holiday schedules at once.

New Holiday Schedule

 

Table 12-20 New Holiday Schedule Page

Field
Description

Display Name

Enter a descriptive name for the holiday schedule.

See Also

The “Designating Holidays in Cisco Unity Connection 10.x” section in the “Managing Schedules and Holidays in Cisco Unity Connection 10.x” chapter of the System Administration Guide for Cisco Unity Connection Release 10.x , available at www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/administration/guide/10xcucsagx/10xcucsag100.html .

Edit Holiday Schedule Basics

 

Table 12-21 Edit Holiday Schedule Basics Page

Field
Description

Display Name

Enter a descriptive name for the holiday schedule.

Delete Selected

To delete a holiday schedule, check the check box to the left of the display name, and select Delete Selected. You can delete multiple holiday schedules at once.

Add New

To add a holiday schedule, select the Add New button. A new page opens, on which you enter data applicable to the new holiday schedule.

Holiday Name

(Display only) The name of the holiday. Select the Holiday Name to edit the holiday.

Start Date

(Display only) The start date (month, day and year) when the holiday schedule begins to take effect.

End Date

(Display only) The last date (month, day, and year) on which the holiday schedule is in effect.

Start Time

(Display only) The start time when the holiday schedule takes effect on the Start Date and on each day thereafter until the End Date. A time of 12:00 a.m. indicates the start of the day.

End Time

(Display only) The end time when the holiday schedule is no longer in effect on the Start Date and each day thereafter until the End Date.

New Holiday

 

Table 12-22 New Holiday Page

Field
Description

Holiday Name

Enter a descriptive name for the range of dates you are defining for the holiday.

Start Date

From the lists, select the month, day, and year when the holiday schedule begins to take effect.

To designate an entire single day as a holiday, select the day as the value for both the Start Date and End Date, select 12:00 a.m. for the Start Time, and check the End of Day check box.

End Date

From the lists, select the last date (month, day, and year) on which the holiday schedule is in effect.

Start Time

From the lists, select the hour, minute, and time of day (a.m. or p.m.) when the holiday schedule takes effect on the Start Date and each day thereafter until the End Date. A time of 12:00 a.m. indicates the start of the day.

To configure a holiday to be in effect the entire day, set the Start Time to 12:00 a.m. and check the End of Day check box.

End Time

From the lists, select the hour, minute, and time of day (a.m. or p.m.) when the holiday schedule is no longer in effect on the Start Date and on each day thereafter until the End Date.

Note The end time must be later than the start time. To specify an end time of midnight (12:00 a.m. or 24:00), check the End of Day check box.

To specify a range of days beginning at the Start Time on the Start Date and continuing until the End Time on the End Date, split the range into multiple holiday entries. For example, to start a holiday weekend on Friday January 1st at 5 p.m. (17:00) and end it on Monday January 4th at 8 a.m. (08:00), create one new holiday and set the Start Date and End Date to January 1st, set a Start Time of 5:00 p.m. and check the End of Day check box; create a second new holiday and set the Start Date to January 2nd and the End Date to January 3rd, set a Start Time of 12:00 a.m. and check the End of Day check box; and create a third new holiday with a Start Date and End Date of January 4th, a Start Time of 12:00 a.m. and an End Time of 8:00 a.m.

End of Day

Check this check box to specify that the schedule is in effect until the end of the day (midnight or 24:00) on the Start Date and on each day thereafter until the End Date.

Uncheck this check box to specify an earlier time of day in the End Time field.

Edit Holiday

 

Table 12-23 Edit Holiday Page

Field
Description

Holiday Name

Enter a descriptive name for the range of dates you are defining for the holiday.

Start Date

From the lists, select the month, day, and year when the holiday schedule begins to take effect.

To designate an entire single day as a holiday, select the day as the value for both the Start Date and End Date, select 12:00 a.m. for the Start Time, and check the End of Day check box.

End Date

From the lists, select the last date (month, day, and year) on which the holiday schedule is in effect.

Start Time

From the lists, select the hour, minute, and time of day (a.m. or p.m.) when the holiday schedule takes effect on the Start Date and each day thereafter until the End Date. A time of 12:00 a.m. indicates the start of the day.

To configure a holiday to be in effect the entire day, set the Start Time to 12:00 a.m. and check the End of Day check box.

End Time

From the lists, select the hour, minute, and time of day (a.m. or p.m.) when the holiday schedule is no longer in effect on the Start Date and on each day thereafter until the End Date.

Note The end time must be later than the start time. To specify an end time of midnight (12:00 a.m. or 24:00), check the End of Day check box.

To specify a range of days beginning at the Start Time on the Start Date and continuing until the End Time on the End Date, split the range into multiple holiday entries. For example, to start a holiday weekend on Friday January 1st at 5 p.m. (17:00) and end it on Monday January 4th at 8 a.m. (08:00), create one new holiday and set the Start Date and End Date to January 1st, set a Start Time of 5:00 p.m. and check the End of Day check box; create a second new holiday and set the Start Date to January 2nd and the End Date to January 3rd, set a Start Time of 12:00 a.m. and check the End of Day check box; and create a third new holiday with a Start Date and End Date of January 4th, a Start Time of 12:00 a.m. and an End Time of 8:00 a.m.

End of Day

Check this check box to specify that the schedule is be in effect until the end of the day (midnight or 24:00) on the Start Date and on each day thereafter until the End Date.

Uncheck this check box to specify an earlier time of day in the End Time field.

See Also

The “Designating Holidays in Cisco Unity Connection 10.x” section in the “Managing Schedules and Holidays in Cisco Unity Connection 10.x” chapter of the System Administration Guide for Cisco Unity Connection Release 10.x , available at www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/administration/guide/10xcucsagx/10xcucsag100.html .

Global Nicknames

See the following sections:

Search Global Nicknames

 

Table 12-24 Search Global Nicknames Page

Field
Description

Delete Selected

To delete a nickname, check the check box to the left of the display name, and select Delete Selected. You can delete multiple nicknames at once.

Proper Name

The name for which one or more nicknames are defined. Select Proper Name to go to the specific page for the name.

See Also

The “Voice Recognition: Global Nickname List in Cisco Unity Connection 10.x” section in the “Changing Conversation Settings for All Users in Cisco Unity Connection 10.x” chapter of the System Administration Guide for Cisco Unity Connection Release 10.x , available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/administration/guide/10xcucsagx/10xcucsag130.html.

New Global Nickname

 

Table 12-25 New Global Nickname Page

Field
Description

Proper Name

Enter a name for which you want to define nicknames. The Proper Name appears in the Global Nickname list.

Nickname

Enter variations of the Proper Name. The names you enter here are included as part of the entry for the Proper Name that is displayed in the Global Nicknames list.

Edit Global Nickname

 

Table 12-26 Edit Global Nickname Page

Field
Description

Delete Selected

To delete a nickname, check the check box to the left of the nickname, and select Delete Selected. You can delete multiple nicknames at once.

Add New

To add a nickname, select the Add New button. A new row is added to the table, in which you can enter a new nickname.

Nickname

Enter variations of the Proper Name. The names you enter here are included as part of the entry for the Proper Name that is displayed in the Global Nicknames list.

See Also

The “Voice Recognition: Global Nickname List in Cisco Unity Connection 10.x” section in the “Changing Conversation Settings for All Users in Cisco Unity Connection 10.x” chapter of the System Administration Guide for Cisco Unity Connection Release 10.x , available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/administration/guide/10xcucsagx/10xcucsag130.html.

Subject Line Formats

See the following section:

Edit Subject Line Formats

 

Table 12-27 Edit Subject Line Formats Page

Field
Description

Language

Select the applicable language. Each language that you have installed on the system has a separate subject line format.

Outside Caller Messages

Enter the format for the subject line of messages from outside callers: those who are not Unity Connection users, and also Unity Connection users who send messages without first signing in to Unity Connection or who have not been automatically identified as Unity Connection users by the Identified User Messaging feature.

User to User Messages

Enter the format for the subject line of messages from callers who are Unity Connection users: those who have either signed in to Unity Connection, or who have been automatically identified as Unity Connection users because Identified User Messaging is enabled.

Interview Handler Messages

Enter the format for the subject line of messages from interview handlers.

Live Record Messages

Enter the format for the subject line of live record messages.

%CALLERID% (When Unknown)

Enter text to be used in subject lines when the caller ID of the sender of a message is not known.

When the %CALLERID% parameter is used in a subject line format, it is automatically replaced with the ANI Caller ID of the sender of the message. If the ANI Caller ID is not available, the text that you enter in this field is inserted into the subject line instead. For example, if you enter Unknown Caller ID in this field, that text appears in the subject line.

You can also leave this field blank.

%CALLEDID% (When Unknown)

Enter text to be used in subject lines when the number called by the sender of the message is not known.

When the %CALLEDID% parameter is used in a subject line format, it is automatically replaced with the ID of the number called by the sender of the message. If the ID is not available, the text that you enter in this field is inserted into the subject line instead. For example, if you enter Unknown Called ID in this field, that text appears in the subject line.

You can also leave this field blank.

%NAME% (When Unknown)

Enter text to be used in subject lines when both the display name and the ANI Caller Name of the sender of the message are not known.

When the %NAME% parameter is used in the subject line format of an outside caller message, it is automatically replaced with the ANI Caller Name of the sender of the message. If the ANI Caller Name is not available, Unity Connection inserts the value specified in the %NAME% (When Unknown) field.

When the %NAME% parameter is used in the subject line format of a user to user message, it is automatically replaced with the display name of the sender of the message. If the display name is not available, Unity Connection inserts the ANI Caller Name. If the ANI Caller Name is not available, Unity Connection inserts the value specified in the %NAME% (When Unknown) field.

When the %NAME% parameter is used in the subject line format of an interview handler message, it is automatically replaced with the ANI Caller Name of the sender of the message. If the ANI Caller Name is not available, Unity Connection inserts the display name of the interview handler. If the display name is not available, Unity Connection inserts the value specified in the %NAME% (When Unknown) field.

When %NAME% is used in the Live Record Messages field, it is automatically replaced with the display name of the user who initiated the live record message. If the display name is not available, Unity Connection inserts the ANI Caller Name. If the ANI Caller Name is not available, Unity Connection inserts the value specified in the %NAME% (When Unknown) field.

%EXTENSION% (When Unknown)

Enter text to be used in subject lines when the extension of the sender of the message is not known.

When the %EXTENSION% parameter is used in a subject line format, it is automatically replaced with the extension of the sender of the message, or for messages recorded by call handlers or interview handlers, with the extension of the handler. If the extension is not available, the text that you enter in this field is inserted into the subject line instead. For example, if you enter Unknown Extension in this field, that text appears in the subject line.

You can also leave this field blank.

%U%

Enter text that is used in subject lines when a message is flagged as urgent.

When the %U% parameter is used in a subject line format, it is automatically replaced with the text that you enter in this field if the message is flagged as urgent. If the message is not urgent, this parameter is omitted.

%P%

Enter text that is used in subject lines when a message is flagged as private.

When the %P% parameter is used in a subject line format, it is automatically replaced with the text that you enter in this field if the message is flagged as private. If the message is not private, this parameter is omitted.

%S%

Enter text that is used in subject lines when a message is flagged as secure.

When the %S% parameter is used in a subject line format, it is automatically replaced with the text that you enter in this field if the message is flagged as a secure message. If the message is not a secure message, this parameter is omitted.

%D%

Enter text that is used in subject lines when a message is flagged as a dispatch message.

When the %D% parameter is used in a subject line format, it is automatically replaced with the text that you enter in this field if the message is flagged as a dispatch message. If the message is not a dispatch message, this parameter is omitted.

See Also

The “Message Subject Line Formats in Cisco Unity Connection 10.x” and the “Types of Messages in Cisco Unity Connection 10.x” sections in the “Messaging in Cisco Unity Connection 10.x” chapter of the System Administration Guide for Cisco Unity Connection Release 10.x , available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/administration/guide/10xcucsagx/10xcucsag170.html.

Attachment Descriptions

See the following sections:

Search TTS Descriptions of Message Attachments

 

Table 12-28 Search TTS Descriptions of Message Attachments Page

Field
Description

Language

Select the language of the descriptions that you want to see.

Delete Selected

To delete a message attachment, check the check box to the left of the display name, and select Delete Selected. You can delete multiple message attachments at once.

Add New

To add a message attachment, select the Add New button. A new page opens, on which you enter data applicable to the new message attachment.

Extension

(Display only) The file extension of the message attachment for which the description applies.

Select the file extension to edit the description.

Description

(Display only) The description that is read by Text to Speech (TTS).

New TTS Description of Message Attachments

 

Table 12-29 New TTS Description of Message Attachments Page

Field
Description

File Extension

Enter the file extension of the message attachment for which the description applies.

Description

Enter the description that will be read by Text to Speech (TTS).

Edit TTS Descriptions of Message Attachments

 

Table 12-30 TTS Descriptions of Message Attachments Page

Field
Description

File Extension

Enter the file extension of the message attachment for which the description applies.

Description

Enter the description that will be read by Text to Speech (TTS).

Enterprise Parameters

These fields do not apply to Cisco Unified Communications Manager or Cisco Business Edition.

 

Table 12-31 Enterprise Parameters Page

Field
Description

Parameter Name

(Display only) The name of the enterprise parameter.

Parameter Value

Enter or select the value for the parameter.

Suggested Value

(Display only) The suggested parameter value.

Set to Default

Select the Set to Default button to set all enterprise parameters to the default values.

See Also

The “Description of Enterprise Parameters in Cisco Unity Connection 10.x” section and the “Configuring Enterprise Parameters for Cisco Unified Serviceability Services in Cisco Unity Connection 10.x” section in the “Configuring Enterprise Parameters in Cisco Unity Connection 10.x” chapter of the System Administration Guide for Cisco Unity Connection Release 10.x , available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/administration/guide/10xcucsagx/10xcucsag280.html.

Service Parameters

These fields do not apply to Cisco Unified Communications Manager or Cisco Business Edition.

 

Table 12-32 Service Parameters Page

Field
Description

Server

Select the name of the Unity Connection server.

Service

Select the service that contains the parameter that you want to update.

Parameter Name

(Display only) The name of the service parameter.

Parameter Value

Enter or select the value for the parameter.

Suggested Value

(Display only) The suggested parameter value.

Set to Default

Select the Set to Default button to set all service parameters for the service to the default values.

Plugins

See the following section:

Search Plugins

These fields do not apply to Cisco Unified Communications Manager or Cisco Business Edition.

 

Table 12-33 Search Plugins Page

Field
Description

Find

Select the Find button to display the available plugins.

Download

Select Download and follow the on-screen instructions to download and install a plugin.

Plugin Name

(Display only) The name of the plugin that is available to download and install.

Description

(Display only) The description of the plugin.

See Also

The “Installing Plugins in Cisco Unity Connection 10.x” chapter of the System Administration Guide for Cisco Unity Connection Release 10.x , available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/administration/guide/10xcucsagx/10xcucsag290.html.

Fax Server

See the following section:

Edit Fax Server Configuration

 

Table 12-34 Edit Fax Server Configuration Page

Field
Description

Enabled

Check this check box to enable the Unity Connection from Unity Connection to the fax server.

Uncheck this check box to disable the Unity Connection from Unity Connection to the fax server.

Default setting: Check box not checked.

Fax Server Name

Enter a descriptive name for the fax server.

SMTP Address

Enter the address of the SMTP server.

IP Address

Enter the IP address of the SMTP server.

Use SMTP Smart Host

Check this check box if you are using an SMTP Smart Host. Note that you must also enter the SMTP address in the SMTP Address field.

Uncheck this check box if you are not using an SMTP Smart Host.

LDAP

See the following sections:

LDAP Setup

 

Table 12-35 LDAP Setup Page

Field
Description

Enable Synchronizing from LDAP Server

Check this check box so that Unity Connection gets basic information on Unity Connection users from the LDAP directories that you specify on the LDAP Directory page. Data is synchronized only for the Unity Connection users that you created by importing users from the LDAP directory. Unity Connection does not automatically create new Unity Connection users when new users are added to the LDAP directory.

If you want to use LDAP authentication, you must enable LDAP synchronization.

When LDAP synchronization is enabled, you cannot change Unity Connection user data for the fields that were imported from the LDAP directory. You must change data in the LDAP directory and do one of the following to update the data in Unity Connection:

  • Manually resynchronize Unity Connection data with LDAP data by using the Perform Full Sync Now button on the LDAP Directory page.
  • If automatic resynchronization is configured on the LDAP Directory page, wait for the next automatic resynchronization to occur.

Some LDAP directories support LDAP persistent search. When Unity Connection is integrated with an LDAP directory that supports persistent search, changes to the directory are replicated to the Unity Connection database immediately instead of being replicated when the next manual or automatic synchronization occurs.

LDAP Server Type

Select the type of LDAP server from which you want Unity Connection to get user data.

LDAP Attribute for User ID

For LDAP users whose data is imported into Unity Connection, select the field in the LDAP directory that you want to appear in the Alias field in Unity Connection. Note the following considerations:

  • The field that you select must have a value for every user in the LDAP directory.
  • Every value for the field that you select must be unique.
  • Any LDAP user who does not have a value in the field that you select is not imported into Unity Connection.
  • If you are going to create new Unity Connection users by importing LDAP users, and if Unity Connection also already has users who will not be integrated with the LDAP directory, make sure that the users that you import from the directory do not have a value in the field that you select that matches the value in the Alias field for an existing Unity Connection user.
  • If you later need to change the field that you select now, and if you have already created LDAP configurations on the LDAP Directory page, you must delete all LDAP configurations, change the value here, and recreate all LDAP configurations. For more information, see the “Changing Which LDAP Field Is Mapped to the Alias Field in Unity Connection” section in the “Integrating Cisco Unity Connection 10.x with an LDAP Directory” chapter of the System Administration Guide for Cisco Unity Connection Release 10.x , available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/administration/guide/10xcucsagx/10xcucsag306.html.
  • You must use the same LDAP field for all LDAP directory configurations.

LDAP Directory Configuration

See the following sections:

Find and List LDAP Directory Configurations

 

Table 12-36 Find and List LDAP Directory Configurations Page

Field
Description

Find LDAP Directory Where

To find the LDAP directories from which Unity Connection gets user data, enter the applicable specifications, and select Find.

Add New

To add an LDAP directory, select the Add New button. A new page opens, on which you enter data applicable to the new LDAP directory.

LDAP Directory Configuration

 

Table 12-37 LDAP Directory Configuration Page

Field
Description

LDAP Configuration Name

Enter a name for this LDAP configuration. If you are adding several LDAP configurations with different LDAP user search bases, enter a name that identifies the users in the current search base.

LDAP Manager Distinguished Name

Enter the name of an administrator account in the LDAP directory that has access to data in the LDAP user search base that you specify in the LDAP User Search Base field. Unity Connection uses this account to synchronize Unity Connection data with LDAP data.

We recommend that you use an account dedicated to Unity Connection, with minimum permissions set to “read” all user objects in the search base and with a password set never to expire. (If the password for the administrator account changes, Unity Connection must be reconfigured with the new password.)

If you create more than one configuration, we recommend that you create one administrator account for each configuration and give that account permission to read all user objects only within the corresponding subtree. When creating the configuration, you enter the full distinguished name for the administrator account; therefore the account can reside anywhere in the LDAP directory tree.

LDAP Password

Enter the password for the account that you specified in the LDAP Manager Distinguished Name field.

Confirm Password

Re-enter the password for the account that you specified in the LDAP Manager Distinguished Name field.

LDAP User Search Base

Enter the location in the LDAP directory that contains the user data that you want to synchronize with Unity Connection user data. Unity Connection imports all users in the tree or subtree (domain or organizational unit) specified by the search base. A Unity Connection server or cluster can only import LDAP data from subtrees with the same directory root, for example, from the same Active Directory forest.

Using an LDAP Directory Other than Active Directory

If you are using an LDAP directory other than Microsoft Active Directory, and if you create a Unity Connection LDAP directory configuration that specifies the root of the directory as the user search base, Unity Connection will import data for every user in the directory. If the root of the directory contains subtrees that you do not want Unity Connection to access (for example, a subtree for service accounts), you should do one of the following:

  • Create two or more Unity Connection LDAP directory configurations, and specify search bases that omit the users that you do not want Unity Connection to access.
  • Create one or more LDAP filters and specify them in LDAP directory configurations. For more information, see the “Filtering LDAP Users in Cisco Unity Connection 10.x” section in the “Integrating Cisco Unity Connection 10.x with an LDAP Directory” chapter of the System Administration Guide for Cisco Unity Connection Release 10.x , available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/administration/guide/10xcucsagx/10xcucsag306.html.

For directories other than Active Directory, we recommend that you specify user search bases that include the smallest possible number of users to speed synchronization, even when that means creating multiple configurations.

Using Active Directory

If you are using Active Directory and if a domain has child domains, you must create a separate configuration to access each child domain; Unity Connection does not follow Active Directory referrals during synchronization. The same is true for an Active Directory forest that contains multiple trees—you must create at least one configuration to access each tree. In this configuration, you must map the UserPrincipalName (UPN) attribute to the Unity Connection Alias field; the UPN is guaranteed by Active Directory to be unique across the forest.

Using Digital Networking

If you are using Digital Networking to network two or more Unity Connection servers that are each integrated with an LDAP directory, do not specify a user search base on one Unity Connection server that overlaps a user search base on another Unity Connection server, or you will have user accounts and mailboxes for the same Unity Connection user on more than one Unity Connection server.

Note You can eliminate the potential for duplicate users by creating one or more LDAP filters on one or more Unity Connection servers. For more information, see the “Filtering LDAP Users in Cisco Unity Connection 10.x” section in the “Integrating Cisco Unity Connection 10.x with an LDAP Directory” chapter of the System Administration Guide for Cisco Unity Connection Release 10.x, available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/administration/guide/10xcucsagx/10xcucsag306.html.

LDAP Custom Filter

Select one of the filters that you created on the System Settings > LDAP > LDAP Custom Filter page. For more information, see the “Filtering LDAP Users in Cisco Unity Connection 10.x” section in the “Integrating Cisco Unity Connection 10.x with an LDAP Directory” chapter of the System Administration Guide for Cisco Unity Connection Release 10.x , available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/administration/guide/10xcucsagx/10xcucsag306.html.

Perform Sync Just Once

Check this check box to resynchronize user data in the Unity Connection database with user data in the LDAP directory one time, rather than at regular intervals.

If you want to use LDAP authentication, uncheck this check box.

When you check this check box, Unity Connection never resynchronizes with the LDAP directory based on values in the Perform a Re-sync Every <Interval> field or in the Next Re-sync Time field.

If you have already created Unity Connection users from LDAP data, this resynchronization imports updated LDAP data for the existing Unity Connection users. However, if new users have been added to the LDAP directory, this resynchronization does not create new Unity Connection users. You must manually create new Unity Connection users by using either the Import Users tool or the Bulk Administration Tool.

Perform a Re-sync Every <Interval>

To resynchronize user data in the Unity Connection database with user data in the LDAP directory at regular intervals, specify the frequency with which you want the resynchronizations to occur. The minimum interval is six hours.

When you specify a re-sync interval, we recommend that you:

  • Stagger synchronization schedules so that multiple LDAP configurations are not querying the same LDAP servers simultaneously.
  • Schedule synchronization to occur during nonbusiness hours.

The first resynchronization occurs on the date and time specified in the Next Re-sync Time field.

If you check the Perform Sync Just Once check box, these fields are unavailable, and resynchronization does not occur at the interval specified here.

If you have already created Unity Connection users from LDAP data, this resynchronization imports updated LDAP data for the existing Unity Connection users. However, if new users have been added to the LDAP directory, this resynchronization does not create new Unity Connection users. You must manually create new Unity Connection users by using either the Import Users tool or the Bulk Administration Tool.

Next Re-sync Time (YYYY-MM-DD hh:mm)

Specify the date and time at which you next want Unity Connection to resynchronize data with the LDAP directory. After that resynchronization, Unity Connection resynchronizes at the interval specified in the Perform a Re-sync Every <Interval> field.

If you check the Perform Sync Just Once check box, this field is unavailable, and resynchronization does not occur on the date and time specified here.

If you have already created Unity Connection users from LDAP data, this resynchronization imports updated LDAP data for the existing Unity Connection users. However, if new users have been added to the LDAP directory, this resynchronization does not create new Unity Connection users. You must manually create new Unity Connection users by using either the Import Users tool or the Bulk Administration Tool.

User ID

The value of the LDAP field that is listed here is stored in the Alias field in the Unity Connection database.

The field that is listed here was specified on the LDAP Setup page, in the LDAP Attribute for User ID list. You can only change this value by deleting all LDAP configurations, changing the value on the LDAP Setup page, and recreating the LDAP configurations.

Middle Name

Select which value from the LDAP directory to store in the Cisco Unity Connection Middle Name field:

  • The value in the LDAP middleName field.
  • The value in the LDAP initials field.

Manager ID

The value of the manager field in the LDAP directory is always stored in the Manager ID field in the Unity Connection database.

Phone Number

Select which value from the LDAP directory to store in the Unity Connection Phone Number field:

  • The value in the LDAP telephoneNumber field.
  • The value in the LDAP ipPhone field.

Directory URI

For these fields, the Unity Connection data in the field specified at left gets synchronized with the LDAP user data in the field specified at right.

For the LDAP User field, choose one of the following values:

  • msRTCSIP-primaryuseraddress
  • mail
  • None

Note The msRTCSIP-primaryuseraddress option is only available if you choose Microsoft Active Directory as the LDAP Server Type in the LDAP System Configuration window.



Note By default, the user portion of a directory URI is case-sensitive. Under this setting, whatever case the directory URI has in LDAP will be imported into Unity Connection. For compatibility with third party call control systems, we recommends that you change this setting by setting the value of the URI Lookup Policy enterprise parameter to case-insensitive.


First Name

The value of the givenName field in the LDAP directory is always stored in the First Name field in the Unity Connection database.

Last Name

The value of the sn field (surname) in the LDAP directory is always stored in the Last Name field in the Unity Connection database.


Caution Every user that you want to import from the LDAP directory into Unity Connection must have a value in the LDAP sn field. Any LDAP user for whom the value of the sn attribute is blank will not be imported into the Unity Connection database.

Department

The value of the department field in the LDAP directory is always stored in the Department field in the Unity Connection database.

Mail ID

Select which value from the LDAP directory to store in the Unity Connection Corporate Email Address field (the value is temporarily stored in the Mail ID field in the Cisco Unified Communications Manager database on the Unity Connection server, which explains why the field name is Mail ID):

Mail ID field:

  • The value in the LDAP mail field.
  • The value in the LDAP sAMAccountName field.

If you are also configuring unified messaging for Exchange, we recommend that you choose the LDAP mail field. Depending on how you configure unified messaging, the values from the LDAP mail field in the Unity Connection Corporate Email Address field can simplify configuring Unity Connection to access mailboxes in Exchange.

Access Control Groups

Use this option to manage the Access Control Group to configure different levels of access for new users that were synchronized from the LDAP directory.

Click the Add to Access Control Group button to open the Find and List Access Control Groups window. From the list, select one or more Access Control Groups for a user. Click the Add Selected button. The Find and List Access Control Groups window closes, and the Update Users Configuration window now shows the selected groups in the list box.

To delete an existing Access Control Group, select the relevant Access Control Group from the list box. Click the Remove from Access Control button to complete the process.

To add a new Access Control Group to the Find and List Access Control Groups window, use the following menu path: User Management > User Settings > Access Control Group

Feature Group Template

From the drop-down list box, select the Feature Group template to be associated with the new users that are synchronized from the LDAP directory.

To create a Feature Group template that includes features such as mobility and IM and Presence, use the following menu path:User Management > User/Phone Add > Feature Group Template

If you do not select a feature group template, a warning message displays as mentioned below:


Warning If no template is selected, the new line features below will not be active.


If you select a custom feature group template with no user profile, a warning message displays as mentioned below:


Warning The selected Feature Group Template does not have a Universal Line Template configured. The new line features below will not be active.


Apply mask to synced telephone numbers to create a new line for inserted users

Check the check box to apply mask to the synced telephone number of the user.

Enter a mask value in the Mask text box. The Mask can contain one to twenty four characters including numbers (0-9), X, and x. It must include at least one x or X.

For example, if you set the mask as 11XX for the user with a telephone number 8889945, after the mask is applied, 1145 becomes the primary extension of the user.

Assign new line from the pool list if one was not created based on a synced LDAP telephone number

Check the check box to assign a new line from the DN pool list.

Add DN Pool

By default, only one DN pool is available. Click this option to add more DNs to the DN pool.

The DN Pool Start and DN Pool End values must conform to the following requirements:

  • Must be a number and can contain one to twenty characters
  • DN Pool End must be greater than DN Pool Start
  • DN Pool Start and DN Pool End must not be null
  • DN range must be less than 10,000,000

Note The following error message displays if the DN range is not less than 10,000,000: The DN range must be less than 10,000,000. Also, the Start DN and End DN can only vary in the rightmost seven digits. If the DNs are greater than seven digits long, the additional leftmost digits must be identical.


Enter the DN Pool Start and DN Pool End values in the text box. You can reorder the DN pool to prioritize the DNs that you want to assign.

If the length of the start and end DN pools are different, an error message displays: The DNs length must be identical.

You can create only three DN pools.

Host Name or IP Address for Server

Enter the server name or the IP address of the LDAP server that you want Unity Connection to access when updating the Unity Connection database with changes to the LDAP directory.

If you check the Use SSL check box, specify a host name in this field, or synchronization may fail.

LDAP Port

Enter the port on the LDAP server that Unity Connection should use to access the LDAP directory.

Use SSL

Check this check box to use SSL to encrypt data that is transmitted between the LDAP server and the Unity Connection server during synchronization.

If you check this check box, specify a host name in the Host Name or IP Address for Server field, or synchronization may fail.

To enable SSL encryption, you must also export SSL certificates from the applicable LDAP directory servers and upload the certificates on all Unity Connection servers. For more information, see the “Integrating Cisco Unity Connection 10.x with an LDAP Directory” chapter of the System Administration Guide for Cisco Unity Connection Release 10.x , available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/administration/guide/10xcucsagx/10xcucsag306.html.

Add Another Redundant LDAP Server

Select this button and enter the applicable values to add one or more additional LDAP servers that contain the same data and that Unity Connection can access for resynchonization if the first specified LDAP server fails or is taken out of service for maintenance.

This feature only works when you are using Active Directory for your LDAP directory.

Save

Select Save to save this configuration. After the first time you select Save, the Delete, Copy, Perform Full Sync Now, and Add New buttons appear.

Delete

Select to delete this configuration.

This button is not available until after the first time you save this configuration.

Copy

Select to copy this configuration.

This button is not available until after the first time you save this configuration.

Perform Full Sync Now

Select to resynchronize Unity Connection user data with user data in the LDAP directory.

This button is not available until after the first time you save this configuration.

Add New

Select to add a new configuration, which allows you to synchronize Unity Connection data from additional LDAP user search bases.

This button is not available until after the first time you save this configuration.

LDAP Authentication

 

Table 12-38 LDAP Authentication Page

Field
Description

Use LDAP Authentication for End Users

Check this check box so that Unity Connection web applications authenticate user names and passwords against the LDAP directory.

When this check box is not checked, Unity Connection web applications authenticate user names and passwords against the user name and web application password in the Unity Connection database.

When users sign in to Unity Connection by phone, Unity Connection always authenticates based on the voicemail password in the Unity Connection database, never based on any value in the LDAP directory.

LDAP Manager Distinguished Name

Enter the name of an administrator account in the LDAP directory that has access to data in the LDAP user search base that you specify in the LDAP User Search Base field. Cisco Unity Connection uses this account to authenticate user names and passwords that are entered in Unity Connection web applications against user data in the LDAP directory.

LDAP Password

Enter the password for the account that you specified in the LDAP Manager Distinguished Name field.

Confirm Password

Re-enter the password for the account that you specified in the LDAP Manager Distinguished Name field.

LDAP User Search Base

Enter the location in the LDAP directory that contains the user data that you want to use to authenticate user names and passwords that are entered in Unity Connection web applications.

If you created more than one LDAP configuration, the user search base that you specify here must contain all of the user search bases that you specified in your LDAP configurations.

Host Name or IP Address for Server

Enter the server name or the IP address of the LDAP server that you want to use to authenticate user names and passwords that are entered in Unity Connection web applications.

If you are configuring SSL, specify a host name in this field, or authentication will probably fail for IMAP clients. If you specify an IP address and the SSL certificate identifies the LDAP server only by host name (which is common; certificates rarely include the IP address of a server), Unity Connection cannot verify the identity of the LDAP server.

When you are using Active Directory for your LDAP directory, we highly recommend that you specify an Active Directory global catalog server for much faster response times and for greater reliability.

If you change this value, and if IMAP clients are accessing Unity Connection, restart the Unity Connection IMAP Server service. If other web applications are accessing Unity Connection (for example, Cisco Personal Communications Assistant), restart the server.

LDAP Port

Enter the port on the LDAP server that Unity Connection should use to access the LDAP directory.

If you are using Active Directory for your LDAP directory and if you specified an Active Directory global catalog server in the Host Name or IP Address for Server, specify:

  • 3268 if you are not using SSL to encrypt data that is transmitted between the LDAP server and the Unity Connection server.
  • 3269 if you are using SSL.

Use SSL

Check this check box to use SSL to encrypt the user name and password that are transmitted between the Unity Connection server and the LDAP server during authentication.

If you check this check box, specify a host name in the Host Name or IP Address for Server field, or authentication will probably fail for IMAP clients. If you specify an IP address and the SSL certificate identifies the LDAP server only by host name (which is common; certificates rarely include the IP address of a server), Unity Connection cannot verify the identity of the LDAP server.

To enable SSL encryption, you must also export SSL certificates from the applicable LDAP directory servers and upload the certificates on all Unity Connection servers. For more information, see the “Integrating Cisco Unity Connection 10.x with an LDAP Directory” chapter of the System Administration Guide for Cisco Unity Connection Release 10.x , available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/administration/guide/10xcucsagx/10xcucsag306.html..

Add Another Redundant LDAP Server

Select this button and enter the applicable values to add one or more additional LDAP servers that contain the same data and that Unity Connection can access for authentication if the first specified LDAP server fails or is taken out of service for maintenance.

This feature only works when you are using Active Directory for your LDAP directory.

See Also

The “Task List for Configuring LDAP and for Creating New Users or Synchronizing Existing Cisco Unity Connection 10.x Users with LDAP Users” section in the “Integrating Cisco Unity Connection 10.x with an LDAP Directory” chapter of the System Administration Guide for Cisco Unity Connection Release 10.x , available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/administration/guide/10xcucsagx/10xcucsag306.html.

Phone Number Conversion

 

Table 12-39 Phone Number Conversion Page

Field
Description

Regular Expression for LDAP Phone Number Pattern

Enter a regular expression to specify which phone numbers to operate on (for example, phone numbers that are 10 digits long) and the portion of the phone numbers to use as a basis for the extensions (for example, the last four digits).

Replacement Pattern

Enter a replacement pattern that specifies whether to use the values selected by the regular expression, or to perform additional operations (for example, to prepend an 8).


Caution Unity Connection validates the syntax of the regular expression but does not validate the replacement pattern, and also cannot validate the result of the regular expression and the replacement pattern. We recommend that you verify the results on the Import Users page of Unity Connection Administration before you create Unity Connection subscribers.

LDAP Custom Filter

See the following section;

Find and List LDAP Filters

 

Table 12-40 Find and List LDAP Filters Page

Field
Description

Find LDAP Custom Filter Where

To find LDAP filters, enter the applicable specifications, and select Find.

To add a search criterion, select +. Multiple search criteria are Anded together; a filter must match all criteria to be displayed when you select Find.

To remove the last search criterion, select –.

To remove all search criteria except the first, select Clear Filter.

To create a new filter by copying an existing filter, select the icon in the Copy column for the filter that you want to copy. This causes the LDAP Filter Configuration page to appear with the name and text of the selected filter. You must change the name of the new filter before you can save it.

Add New

To add an LDAP custom filter, select the Add New button. A new page opens, on which you enter data applicable to the new LDAP filter.

See Also

The “Task List for Configuring LDAP and for Creating New Users or Synchronizing Existing Cisco Unity Connection 10.x Users with LDAP Users” section in the “Integrating Cisco Unity Connection 10.x with an LDAP Directory” chapter of the System Administration Guide for Cisco Unity Connection Release 10.x , available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/administration/guide/10xcucsagx/10xcucsag306.html.

SAML Single Sign-On

Table 12-41 SAML Single Sign-On Page

Field
Description

Enable SAML SSO

To enable the SAML SSO feature on Unity Connection.

In case of a cluster, select this option on either of the nodes. This will enable SAML SSO on both publisher and subscriber servers.

Update IdP Metadata File

Select this button to update the Identity Provider metadata (<idp>.xml file) imported to Unity Connection from Identity Provider. In case of a cluster, the change is replicated on both the nodes.


NoteThis option is available only after the SAML SSO feature has been enabled from web page.


Export All Metadata

This option when selected, exports Service Provider metadata from both the nodes of Unity Connection as archive file on client machine. The SPMetadata<hostname of Unity Connection>.xml file is then required to be uploaded on Identity Provider.

Fix All Disabled Servers

This option re-enables SSO on Unity Connection if the SAML SSO feature failed to be enabled before.

See Also,

"Managing Security Assertion Markup Language Single Sign-On (SAML SSO) in Cisco Unity Connection 10.x" chapter in System Administration Guide for Cisco Unity Connection Release 10.x http://www.cisco.com/en/US/docs/voice_ip_comm/connection/10x/administration/guide/10xcucsag112.html.

Cross-Origin Resource Sharing (CORS)

See the following sections:

Search Cross-Origin Resource Sharing (CORS)

Table 12-42 Search Cross-Origin Resource Sharing (CORS)(Unity Connection 10.5 and Later) page

Field
Description

Find

To find all domains of client applications created on this Unity Connection server, select Find.

To find selected domains of the client applications, enter specifications for the domains of the clients that you want to find.

Domain

(Display Only) The domain name of the client application that tries to access content from Unity Connection server by sending Cross-Origin Resource Sharing requests to its APIs.

Description

(Display Only) The descriptive name of the domain that other administrators will recognize when they work with this client application.

Type

(Display Only) The operation type for the request received by the Unity Connection server from the client application

Preflight Response Cache Settings

Enter the maximum number of response time (in minutes) to keep the preflight response in the cache memory of the client application.

Default Setting: 30 minutes.

A warning prompts when you select an incorrect amount of preflight response time:

Interval in minutes to do the Preflight check- valid range is 0 (always) to 525949 (once per year).

Edit Cross-Origin Resource Sharing (CORS)

Table 12-43 Edit Cross-Origin Resource Sharing (CORS)(Unity Connection 10.5 and Later)

Field
Description

Domain

The domain name of the client application that tries to access content from Unity Connection server

by sending Cross-Origin Resource Sharing requests to its APIs.This is a mandatory field to configure

a new Cross-Origin Resource Sharing (CORS).

Note Make sure the domain name of the client application starts with “http://” or “https://” or the protocols are defined to avoid the warning prompt below:

Domain-must start with “http://” or “https://” and then be followed by a valid FQDN whereas,

'*' must not be followed by a valid FQDN.

Description

Enter a descriptive name of the domain the client application.

Access Level

Select the options below to choose the operation type for the request received by the Unity Connection

server from the client application:

  • Read Only (GET, HEAD)
  • Full-Access (GET, HEAD, POST, PUT, DELETE)

SMTP Configuration

See the following sections:

SMTP Server Configuration

 

Table 12-44 SMTP Server Configuration Page

Field
Description

SMTP Port #

(Display only) The port that Unity Connection uses for incoming and outgoing SMTP connections. Unity Connection uses SMTP for sending text message notifications; communicating with clients that send or receive voice, fax and text messages from Unity Connection; and communicating with VPIM locations and other digitally networked Unity Connection servers.

SMTP Domain

The domain name that Unity Connection uses to route messages between digitally networked Unity Connection servers and to construct the SMTP address of the sender on outgoing SMTP messages.

For each user, Unity Connection creates an SMTP address of <Alias>@<SMTP Domain>. This SMTP address is displayed on the Edit User Basics page for the user. Examples of outgoing SMTP messages that use this address format include messages sent by users on this server to recipients on other digitally networked Unity Connection servers and messages that are sent from the Unity Connection phone interface or Messaging Inbox and relayed to an external server based on the Message Actions setting of the recipient.

Unity Connection also uses the SMTP Domain to create sender VPIM addresses on outgoing VPIM messages, and to construct the From address for notifications that are sent to SMTP notification devices.

When Unity Connection is first installed, the SMTP Domain is automatically set to the fully qualified host name of the server.

Make sure that the SMTP domain of Unity Connection is different from the Corporate Email domain to avoid issues in message routing for Unity Connection.

Some scenarios in which you may encounter issues with the same domain are listed below:

  • Routing of the voice messages between digitally networked Unity Connection servers
  • Relaying of the messages
  • Replying and Forwarding of the voice messages using ViewMail for Outlook
  • Routing of the SpeechView messages to Unity Connection server
  • Sending the SMTP message Notifications
  • Routing of the VPIM messages

Note Unity Connection requires a unique SMTP domain for every user , which is different from the corporate email domain.Due to same domain name configuration on Microsoft Exchange and Unity Connection, the users who are configured for Unified Messaging may face issues in adding recipient while composing, replying and forwarding of messages. For more information on resolving domain name configuration issues, see “Resolving SMTP Domain Name Configuration Issues” section of “Configuring Cisco Unity Connection 8.5 and Later and Microsoft Exchange for Unified Messaging” chapter in the Unified Messaging Guide for Cisco Unity Connection at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/unified_messaging/guide/10xcucumgx/10xcucumg020.html.


Change SMTP Domain

Select this button to change the value of the SMTP Domain field. When changing the value, note the following considerations:

  • Confirm that the new SMTP Domain is entered in a valid domain format and can be resolved to the Cisco Unity Connection server by any SMTP servers that validate the sending domain or by an SMTP smart host if you use one to route messages to the Unity Connection server.
  • Each Unity Connection server in a Digital Network must have a unique SMTP Domain.
  • After you change the SMTP domain, you must restart the Connection Conversation Manager, Connection Message Transfer Agent, and Connection SMTP Server services in Cisco Unity Connection Serviceability. If this server is in a Unity Connection cluster, you must restart all three services on both servers.

To change the SMTP domain, do the following:

1. Navigate to System Settings> SMTP Configuration> Server> Change SMTP domain.

2. On the Cisco Unified Serviceability page, first stop and then start the following services:

Conversation manger STOP/START

Message transfer agent STOP/START

SMTP Server STOP/START

Limit Number of Simultaneous Incoming Unity Connections

Enter the maximum number of SMTP clients that can be connected to the Unity Connection SMTP server at one time for sending messages.

Default setting: 20 Unity Connections.

Limit Number of Simultaneous Outgoing Connections (Cisco Unity Connection 8.5 and later only)

Enter the maximum number of outgoing connections that the Unity Connection SMTP server can have open with other SMTP servers at one time.

Default setting: 2 connections.

Limit Size of Message

Enter the maximum size of message that clients can send to Unity Connection by using SMTP.

Default setting: 10,000 kilobytes (approximately 10 megabytes).

Limit Messages Accepted per SMTP Session

Enter the maximum number of messages that a client can send to Unity Connection in a single SMTP session.

Default setting: 10 messages.

Limit Number of Recipients per Message

Enter the maximum number of recipients allowed for a single message that is sent by a client to Unity Connection by using SMTP.

Default setting: 15,000 recipients.

Delivery Retry Timeout

Check the Override Default check box and enter a value between 0 and 10800 in the Minutes field to have Unity Connection periodically retry the delivery of SMTP messages that have failed because of issues that may be temporary (for example, the remote SMTP server is not responding). When this check box is checked and a value greater than 0 is entered, Unity Connection retries once a minute until the message is successfully sent or the timeout interval specified in the Minutes field has passed. If the timeout has passed without success, Unity Connection sends a non-delivery receipt to the sender.

Default setting: 0 minutes (Unity Connection immediately sends a non-delivery receipt to the sender and does not retry delivery of failed SMTP messages).

Note The system default Delivery Retry Timeout value may be subject to change in later releases. If you override the default value with a custom Minutes value, the custom value will be retained in any upgrades.

Allow Connections from Untrusted IP Addresses

When this check box is checked, Unity Connection allows SMTP connections from clients or servers whose IP addresses do not match any address pattern that is configured on the IP Address Access List.

When this check box is not checked, Unity Connection denies SMTP Unity Connection requests from clients or servers whose IP addresses do not match any address pattern that is configured on the IP Address Access List.

Default setting: Check box not checked.

Require Authentication from Untrusted IP Addresses

When this check box is checked, Unity Connection requires authentication for SMTP connections from clients or servers whose IP addresses do not match any address pattern that is configured on the IP Address Access List.

When this check box is not checked, Unity Connection allows these types of clients to connect without authenticating.

This option is unavailable when the Allow Connections from Untrusted IP Addresses check box is not checked.

Transport Layer Security from Untrusted IP Addresses Is

Select how Unity Connection handles Transport Layer Security (TLS) with a client or server that attempts to connect from an IP address that does not match any address pattern configured on the IP Address Access List.

  • Disabled—Unity Connection does not offer TLS as an option for SMTP sessions initiated by clients or servers with untrusted IP addresses. In most cases, if the client is configured to use TLS, but Unity Connection does not offer it, the Unity Connection fails and the client notifies the user.
  • Required—Clients or servers connecting from untrusted IP addresses must use TLS to initiate SMTP sessions with the Unity Connection server.
  • Optional—Clients or servers connecting from untrusted IP addresses can use TLS to initiate SMTP sessions with the Unity Connection server, but are not required to do so.

This option is unavailable when the Allow Connections from Untrusted IP Addresses check box is not checked.

See Also

The following chapters of the System Administration Guide for Cisco Unity Connection Release 10.x:

Search IP Address Access List

 

Table 12-45 Search IP Address Access List Page

Field
Description

Delete Selected

To delete an IP address, check the check box to the left of the IP address, and select Delete Selected. You can delete multiple IP addresses at once.

Add New

To add an IP address, select the Add New button. A new page opens, on which you enter data applicable to the new IP address.

IP Address

(Display only) A unique IP address or an IP address pattern that Unity Connection uses to allow or deny SMTP connections from SMTP clients or servers.

Allow Unity Connection

When this check box is checked, Unity Connection allows SMTP connections from any client or server whose IP address matches this address pattern.

When this check box is not checked, Cisco Unity Connection denies SMTP connections from any client or server whose IP address matches this address pattern.

See Also

New Access IP Address

 

Table 12-46 New Access IP Address Page

Field
Description

IP Address

Enter the IP address of a client or server that should be specifically allowed or denied access to the Cisco Unity Connection SMTP server.

Note You can enter a single * (asterisk) to match all possible IP addresses.

See Also

Access IP Address

 

Table 12-47 Edit Access IP Address Page

Field
Description

IP Address

Enter the IP address of a client or server that should be specifically allowed or denied access to the Unity Connection SMTP server.

Note You can enter a single * (asterisk) to match all possible IP addresses.

Allow Connection

When this check box is checked, Unity Connection allows SMTP connections from any client or server whose IP address matches this address pattern.

When this check box is not checked, Unity Connection denies SMTP connections from any client or server whose IP address matches this address pattern.

See Also

Smart Host

 

Table 12-48 Smart Host Page

Field
Description

Smart Host

Enter the IP address or fully qualified domain name of the SMTP smart host through which Cisco Unity Connection relays SMTP messages. (Enter the fully qualified domain name of the server only if DNS is configured.)

Unity Connection relays all SMTP notifications through the smart host. You can configure Unity Connection to relay voicemail, email, fax, or delivery receipt messages that it receives for a particular user to an SMTP address through the smart host. You can also configure Unity Connection to route SMTP messages for VPIM locations or for other digitally networked Unity Connection servers through the smart host; you may need to do this if, for example, a firewall prevents direct SMTP communication with the remote voice messaging system.

See Also

The “Setting Up SMTP Message Notifications in Cisco Unity Connection 10.x” section in the “Setting Up SMTP and SMS (SMPP) Message Notifications in Cisco Unity Connection 10.x” chapter of the System Administration Guide for Cisco Unity Connection Release 10.x , available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/10x/administration/guide/10xcucsagx.html.