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Cisco IP SoftPhone

Release Notes for Cisco IP Phone 1.3(4a)

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Cisco IP SoftPhone 1.3(4a) Release Notes for Cisco CallManager Versions 3.1, 3.2, 3.3, and 4.0

Table Of Contents

Cisco IP SoftPhone 1.3(4a) Release Notes for Cisco CallManager Versions 3.1, 3.2, 3.3, and 4.0

Contents

What's New

New TSP Versions

Support for Cisco CallManager 4.0

Improved Support for Directory Searches

Additional Changes Supported by Cisco IP SoftPhone 1.3(4a)

Important Information

Additional Steps Necessary for Configuring Directories

Automatic Settings

Ignore Button

Correct Installation Step Order

Cisco IP SoftPhone on Japanese Windows 95

Resolved Issues

Known Issues

Related Documentation

Obtaining Documentation

Cisco.com

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco TAC Website

Opening a TAC Case

TAC Case Priority Definitions

Obtaining Additional Publications and Information


Cisco IP SoftPhone 1.3(4a) Release Notes for Cisco CallManager Versions 3.1, 3.2, 3.3, and 4.0


August 4, 2004

This document describes changes, important information, as well as resolved and known issues for Cisco IP SoftPhone release 1.3(4a).

Contents

These release notes discuss the following topics:

What's New

Important Information

Resolved Issues

Known Issues

Related Documentation

Obtaining Documentation

Documentation Feedback

Obtaining Technical Assistance

Obtaining Additional Publications and Information

What's New

This section describes new features and changes that are pertinent to this release of Cisco IP SoftPhone.

This section contains the following topics:

New TSP Versions

Support for Cisco CallManager 4.0

Improved Support for Directory Searches

Additional Changes Supported by Cisco IP SoftPhone 1.3(4a)

New TSP Versions

The following TSP versions are bundled with the SoftPhone 1.3(4a) installer:

for Cisco CallManager 3.1, Cisco TSP 3.1(0.59)

for Cisco CallManager 3.2, Cisco TSP 3.2(0.39)

for Cisco CallManager 3.3, Cisco TSP 3.3(0.3404)

for Cisco CallManager 4.0, Cisco TSP 4.0(0.1804)

Support for Cisco CallManager 4.0

You can choose Cisco CallManager version 4.0 when installing Cisco IP SoftPhone1.3(4a), as shown in Figure 1.

Figure 1 Choosing a Cisco CallManager Version

Improved Support for Directory Searches

With Cisco IP SoftPhone 1.3(4a), directory searches benefit from the following improvements:

A directory search now returns matching users only (excludes devices or other items from the LDAP directory)

You can now search for users via phone number(s)


Note Additional directory configuration might be necessary with Cisco IP SoftPhone 1.3(4a). See the "Additional Steps Necessary for Configuring Directories" section for details.


Additional Changes Supported by Cisco IP SoftPhone 1.3(4a)


Note The following changes have been in place since the release of Cisco IP SoftPhone version 1.3(3) and continue to be supported by Cisco IP SoftPhone version 1.3(4a). These improvements are listed here because they are not reflected in the current Cisco IP SoftPhone Administration Guide or the end-user documentation.


Cisco IP SoftPhone 1.3(4a) supports the following changes:

Support for Cisco VG248 analog devices

Directory password encryption mechanism

Speaker or receive-side audio amplifier

Control of calls initiated with Outlook through both Cisco IP SoftPhone and Outlook

Directory searches by Common Name field

Hostname entries in the CTI Manager IP Address field during install

Support for simplified Chinese and Korean languages

Updated GUI, User Guide and online help for English, Japanese, French, German, simplified Chinese, and Korean

Improved About box information

User-configurable audio device selection for ringer and phone calls

Use of Cisco IP SoftPhone while the GUI is minimized

Dynamic jitter buffer

Improved launch time (up to five times faster)

Re-orderable directories and dialing rules

Bring-to-front setting (upon incoming call)

Selectable ringer file

Advanced Audio settings, including:

Cisco CallManager User Account configuration without reboot

Tracing level configuration

Collaboration enable/disable

Missed-call notification

Drag-and-drop dialing from call logs

Persistent call logs (up to 100 entries)

Progress indicator during launch

Pound key (#) to slash key(/) mapping

Thirty-percent reduction of GUI size

Important Information


Note This section contains important information that applies to Cisco IP SoftPhone release 1.3(4a) and that is not reflected in the current Cisco IP SoftPhone Administration Guide or the end-user documentation.


This section contains the following topics:

Additional Steps Necessary for Configuring Directories

Automatic Settings

Ignore Button

Correct Installation Step Order

Cisco IP SoftPhone on Japanese Windows 95

Additional Steps Necessary for Configuring Directories

Additional directory configuration might be necessary with Cisco IP SoftPhone 1.3(4a), as described in the sections below.

Re-configuring Directories after installing SoftPhone 1.3(4a)

For each LDAP directory that you want to use, you must reconfigure directory settings after installing Cisco IP SoftPhone 1.3(4a). None of the values that you selected or entered using a previous version of the application will be maintained.

If you are using Web deployment, you can apply directory settings to all users by following these steps:

1. Reconfigure SoftPhone directory settings on an your machine

2. Run the Customization Tool

3. Deploy SoftPhone 1.3(4a) to users

Choosing a Directory Type: Standard, Active Directory, or Other

In addition, when you are configuring directories in Cisco IP SoftPhone 1.3(4a), you must choose a directory type (Standard, Active Directory, or Other...) from the Directory Type drop-down menu (as shown in Figure 2).

This setting determines the type of records that appear in search results. The box beneath the drop-down menu displays search parameters for the directory type setting.

If you want to specify a directory type that is different from Standard or Active Directory, choose Other... from the drop-down menu, then customize the search string in the Directory Type box. (Figure 2 shows an example of a custom search string: "objectClass=inetOrgPerson".)


Note Be sure to choose the correct setting for Directory Type. For example, if you choose Standard and try to search an Active Directory, the search will fail.


Figure 2 Choosing Standard or Active Directory

Automatic Settings

You can automatically determine the IP address on which Cisco IP SoftPhone is running. On the Network Audio Settings screen, select the Automatic Selection radio button for the IP Address Selection field. Cisco IP SoftPhone then uses the configured URL address to determine the IP address.

The URL address, which is automatically configured when you run Cisco IP SoftPhone from the Web Installer, references the file getIP.asp on the web server. This file, which is created only when you use the Web Installer, returns the IP address of the source or requestor.


Note The default location for the getIP.asp file is: http://server_name/CiscoIPSoftPhoneInstall/getip.asp. Verify the location of this file on your server before configuring this parameter.


To prevent one-way audio, be sure that the entire IP Address Setting field is properly configured in the Network Audio Settings screen.

Ignore Button

Click the Ignore button on the context-sensitive button bar to drop a call. If you have a shared line with an IP Phone, clicking the Ignore button makes the call ring on the IP phone before the call transfers to voice mail.

Correct Installation Step Order

You must perform the following steps in the order shown below to install Cisco IP SoftPhone from either a web page or a self-extracting executable:

1. Choose the language in which you want to use Cisco IP SoftPhone.

2. For use with Netscape Communicator, click Grant in the Java security window.


Note In some Cisco IP SoftPhone documentation, these two steps may be listed incorrectly in reverse order.


Cisco IP SoftPhone on Japanese Windows 95

Cisco IP SoftPhone does not support the Japanese version of Microsoft Windows 95. For more information, see CSCdu69496 in the "Known Issues" section.

Resolved Issues

Table 1 describes the issues that are resolved in the Cisco IP SoftPhone 1.3(4a) release.


Tip If you have an account with Cisco.com (Cisco Connection Online), you can use the Bug Toolkit to find caveats of any severity for any release. To access the Bug Toolkit, log on to: http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl


Table 1 Resolved Caveats for Cisco IP SoftPhone 1.3(4a)

Identifier
Headline

CSCee70972

ADDRESS BOOK: Searches fail when using DC Directory with Cisco CallManager release CCM 3.2(2c) or below, or CCM 3.3(2).

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee70972

CSCed29175

AUDIO: Streams from previous calls are heard on new calls.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCed29175

CSCdz87704

AUDIO: Fails to transmit when joining a Conference Connection call

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCdz87704

CSCdz79984

AUDIO: One-way audio occurs when a JTAPI client is used to establish calls.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCdz79984

CSCef25689

CALL CONTROL: Softphone does not properly stop RTP stream in the case of Temp Fail.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCef25689

CSCdz28069

CALL CONTROL: Signalling traffic is not marked for QoS.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCdz28069

CSCdv55469

HTTP REFLECTOR: Not functional when a proxy server is configured.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCdv55469

CSCdz89785

STARTUP: Cisco IP SoftPhone is starting up slowly.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCdz89785


Known Issues

Table 2 describes known behaviors exhibited by Cisco IP SoftPhone 1.3(4a).


Tip If you have an account with Cisco.com (Cisco Connection Online), you can use the Bug Toolkit to find caveats of any severity for any release. To access the Bug Toolkit, log on to: http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl


Table 2 Open Caveats for Cisco IP SoftPhone 1.3(4a)

Identifier
Headline

CSCeb84891

AUDIO: Media (RTP) packets are not being tagged for QoS.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCeb84891

CSCea56236

AUDIO: Ringing is not heard while Media player is in use in Win98.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCea56236

CSCec63766

AUDIO: Ring-in wave file is not played when a call is presented.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCec63766

CSCdx64431

AUDIO: Bad voice quality on both ends of call.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCdx64431

CSCdz89779

AUDIO: The use of software that blocks pop-up ads can cause loss of audio on Cisco IP SoftPhone.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCdz89779

CSCea12462

AUDIO: Low or no volume for Cisco IP SoftPhone when using the Plantronics DSP Series headset.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCea12462

CSCdz04748

AUDIO: GUI freezes and cannot transmit/receive when connected using an IBM T30 ThinkPad.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCdz04748

CSCec72950

BARGE: IP Phone fails to barge in calls involving SoftPhone.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCec72950

CSCec72951

BARGE: Call block does not reflect the phone being controlled.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCec72951

CSCec72949

BARGE/cBARGE: No option(s) in the UI.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCec72949

CSCec79061

cBARGE: Inconsistent call states between the IP Phone & SoftPhone.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCec79061

CSCea93542

BLIND TRANSFER: Need to change implementation to use lineDevSpecific.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCea93542

CSCdz76924

CALL CONTROL: Answer button is not functional with Cisco VG248 analog phones.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCdz76924

CSCdz77071

CALL CONTROL: For Cisco VG248 analog phones, a call fails when one call block is in use or in the connected state.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCdz77071

CSCdz77111

CALL CONTROL: For Cisco VG248 analog phones, users cannot answer call-waiting calls by using the graphical user interface.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCdz77111

CSCdz77123

CALL CONTROL: For Cisco VG248 analog phones, calls do not toggle between the hold and resume states when both call blocks are in use.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCdz77123

CSCec59752

CALL CONTROL: Blind Conference to Cisco IP Softphone displays call from own number.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCec59752

CSCec79382

CALL PARK: No option in the UI.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCec79382

CSCdx61704

CD INSTALL: DemoShield language selection is always Chinese.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCdx61704

CSCdw93948

COLLABORATION: Application sharing and video conferencing fails over VPN/NAT.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCdw93948

CSCdw57745

DC DIRECTORY: LDAP exposes administrator password to Cisco IP SoftPhone users.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCdw57745

CSCdv66897

DIRECTORY: A search through a complex Active Directory is slow.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCdv66897

CSCds60431

DIRECTORY: The Cisco IP SoftPhone personal address book is not stored in the Cisco CallManager directory.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCds60431

CSCec79399

DIRECT TRANSFER: No option available in the UI.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCec79399

CSCdx74516

INSTALL: The Cisco Telephony Service Provider (TSP) fails to upgrade from 3.2(0.21-24) to (0.26).

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCdx74516

CSCee18455

INSTALL: One-click installer does not work when FQDN is configured.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee18455

CSCdz14582

LAUNCH: Cisco IP SoftPhone does not launch.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCdz14582

CSCec79196

MULTI-CALLS/DN: Maximum of 2 calls are allowed, regardless of configuration.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCec79196

CSCdx38718

PERFORMANCE: A memory leak occurs while the ciscoipsoftphone.exe process is active.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCdx38718

CSCec69708

PRIVACY: The UI still reflects the call state of the shared IP Phone.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCec69708

CSCec69692

PRIVACY: No option in the UI.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCec69692

CSCdu69496

SETTING: Winsock2 causes problems on Japanese version of Win95 operating system.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCdu69496

CSCec79390

SHARED LINES: Application freezes when attempting to handle shared calls.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCec79390

CSCec77806

SHARED LINE: Application does not have IN USE REMOTELY status in the UI.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCec77806

CSCec79347

SHARED LINES: Cannot transfer calls when both devices are in use.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCec79347

CSCed92747

STARTUP: Fails to launch if the Microsoft VM is not installed.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCed92747

CSCec64211

STARTUP: SoftPhones will not register to lines.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCec64211

CSCed07626

TSP AUTOINSTALL: No lines available when "Always AutoUpdate" is set.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCed07626

CSCdz82769

UPGRADE: Need to reconfigure directory password because of new encryption mechanism.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCdz82769

CSCdw94263

USER DOCS: The Cisco IP SoftPhone User Guide is missing a step for instructions on muting the microphone for playback.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCdw94263

CSCdv42104

USER INTERFACE: The display gets corrupted in 24-bit TrueColor in the Windows 98 operating system.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCdv42104

CSCeb78650

USER INTERFACE: Incorrect call state displayed when configured with a shared line.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCeb78650

CSCdz73979

USER INTERFACE: Some devices display an "out of service" state when they are in service.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCdz73979

CSCdz77051

USER INTERFACE: For Cisco VG248 analog phones, a call reaches the connected state before a voice connection is established.

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCdz77051


Related Documentation

The following Cisco IP SoftPhone documentation is available online:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/english/softphon/index.htm

Cisco IP SoftPhone Administrator Guide (1.3)

Cisco IP SoftPhone User Guide (1.3)

Cisco IP SoftPhone QuickStart Guide (1.3)

Cisco CallManager documentation is available online from this location:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm

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Cisco.com

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You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
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We appreciate your comments.

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Opening a TAC Case

Using the online TAC Case Open Tool is the fastest way to open P3 and P4 cases. (P3 and P4 cases are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Case Open Tool automatically recommends resources for an immediate solution. If your issue is not resolved using the recommended resources, your case will be assigned to a Cisco TAC engineer. The online TAC Case Open Tool is located at this URL:

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For P1 or P2 cases (P1 and P2 cases are those in which your production network is down or severely degraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly.

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To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.

Priority 1 (P1)—Your network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

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Priority 4 (P4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

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