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Release Notes for Cisco IP Communicator 2.1

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Release Notes for Cisco IP Communicator Release 2.1

Table Of Contents

Release Notes for Cisco IP Communicator Release 2.1

Contents

Introduction

Locales Supported

System Requirements

Network Requirements

Server Requirements

Supported Cisco Unified Communications Manager Releases

Interoperability Notes for Cisco Unified Communications Manager

Supported Cisco Unified Communications Manager Express Releases

Supported Cisco Unified Survivable Remote Site Telephone Releases

Client PC Requirements

Platform Requirements

Supported Audio Devices

Supported Audio Formats

About Voice Quality

Related Documentation

New and Changed Information

Release 2.1(4)

Release 2.1(3)

Release 2.1(2)

Release 2.1(1)

Installation Notes

Limitations and Restrictions

Important Notes

Caveats

Using Bug Toolkit

Open Caveats

Resolved Caveats

Release 2.1(4)

Release 2.1(3)

Release 2.1(2)

Release 2.1(1)

Troubleshooting

Documentation Updates

Errors

Administration Guide for Cisco IP Communicator Release 2.1: Installer Packages for Cisco IP Communicator

Omissions

User Guide for Cisco IP Communicator Release 2.1: Using Keyboard Shortcuts

Cisco IP Communicator Phone Guide Release 2.0: Using Keyboard Shortcuts

Obtaining Documentation, Obtaining Support, and Security Guidelines


Release Notes for Cisco IP Communicator Release 2.1


Revised: February 16, 2010 OL-11378-03

These release notes describe the new features and caveats for all versions of Cisco IP Communicator Release 2.1.

To view the release notes for previous versions of Cisco IP Communicator, go to http://www.cisco.com/en/US/products/sw/voicesw/ps5475/prod_release_notes_list.html

To access the latest software upgrades for all versions of Cisco IP Communicator, go to http://www.cisco.com/cgi-bin/tablebuild.pl/ip-comm

Contents

Introduction

Locales Supported

System Requirements

About Voice Quality

Related Documentation

New and Changed Information

Installation Notes

Limitations and Restrictions

Important Notes

Caveats

Troubleshooting

Documentation Updates

Obtaining Documentation, Obtaining Support, and Security Guidelines

Introduction

These release notes describe new features, requirements, restrictions, and caveats for Cisco IP Communicator. These release notes are updated for every maintenance release and every major release but not for patches or hot fixes.

Before you install Cisco IP Communicator, we recommend that you review this document for issues that might affect your system.

Locales Supported

English only.

System Requirements

Network Requirements

Server Requirements

Client PC Requirements

Network Requirements

For Cisco IP Communicator to successfully operate as an endpoint, your network must meet these requirements:

You must configure voice over IP (VoIP) on your Cisco routers and gateways.

Make sure you configure all interfaces carrying media-type data (voice, video, web conferencing) between its two endpoints to non-autonegotiate speed and duplex (for example, set all ports to 100 MB full duplex). You must also configure Ethernet interfaces on routers and switches in the cloud in this way.

If the autonegotiate setting is retained, negotiation can occur at any time, and if it occurs during a UDP transmission, that data is lost. Because voice data is UDP, users can experience significant voice quality problems. Similarly if any logical data is transmitted over UDP, serious system impairment might occur.

If Cisco IP Communicator is behind a firewall, you must open ports in the firewall. For details about the TCP and UDP port usage for Cisco Unified Communications Manager, see this URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html

Your IP network must support DHCP with Cisco Option 150 configured with your TFTP server addresses if you want Cisco Unified Communications Manager to auto-locate its TFTP server.

To integrate with Cisco Unified Video Advantage, see the "Supported Cisco Unified Communications Manager Releases" section for the minimum Cisco Unified Communications Manager release.

To integrate with Cisco Emergency Responder (CER), you need an available Ethernet port on a Cisco Ethernet switch. For details, see the Cisco Emergency Responder Administrator Guide.


Note If the computer on which Cisco IP Communicator is running is plugged into the PC port on the back of a Cisco Unified IP Phone, Cisco IP Communicator is not discovered by the CER software. In this case, the Cisco Discovery Protocol (CDP) is blocked and is not detected by CER. Connecting Cisco IP Communicator directly to a switch port prevents this problem.


Server Requirements

Cisco IP Communicator requires Cisco Unified Communications Manager or Cisco Unified Communications Manager Express for call processing. Before you deploy Cisco IP Communicator to users, make sure that Cisco Unified Communications Manager or Cisco Unified Communications Manager Express is set up properly to manage Cisco IP Communicator devices and to route and process calls. For more information, see the Cisco Unified Communications Manager Administration Guide or context-sensitive help in Cisco Unified Communications Manager Administration.

For an overview of configuration and deployment tasks involving Cisco Unified Communications Manager and Cisco Unified Communications Manager Express, see the Cisco IP Communicator administration guide at this URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps5475/prod_maintenance_guides_list.html


Note If Cisco IP Communicator does not appear in the Phone Type drop-down list in Cisco Unified Communications Manager Administration, install the latest support patch for your version of Cisco Unified Communications Manager: http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml


Supported Cisco Unified Communications Manager Releases

Interoperability Notes for Cisco Unified Communications Manager

Supported Cisco Unified Communications Manager Express Releases

Supported Cisco Unified Survivable Remote Site Telephone Releases

Supported Cisco Unified Communications Manager Releases

These releases are supported with Cisco IP Communicator Release 2.1:


Note Cisco Unified Communications Manager is formerly known as Cisco Unified CallManager.


Cisco Unified Communications Manager Release 6.1 (SCCP and SIP)

Cisco Unified Communications Manager Release 6.0 (SCCP and SIP)

Cisco Unified Communications Manager Release 5.1 (SCCP and SIP)

Cisco Unified Communications Manager Release 5.0(4) (SCCP and SIP)

Cisco Unified Communications Manager Release 4.2(3) SR1 (SCCP)

Cisco Unified Communications Manager Release 4.1(3) SR4 (SCCP)

This Cisco Unified Communications Manager release is now the minimum release with or without Cisco Unified Video Advantage integration. For details about client PC requirements when running Cisco IP Communicator with Cisco Unified Video Advantage, see Table 2.

Interoperability Notes for Cisco Unified Communications Manager

These interoperability notes apply:

While Cisco IP Communicator registers and runs many of the functions within Cisco Unified Communications Manager Release 6.1, 6.0 or 5.1, it does not support some of the new features introduced in these releases because Cisco IP Communicator is based on the Cisco Unified Communications Manager Release 5.0 7970 phone firmware. Similarly, some features might not be available when registering Cisco IP Communicator with Cisco Unified Communications Manager Express.

Cisco IP Communicator is not supported with Cisco Unified Communications Manager Assistant Release 6.0 or 5.1 (formerly known as Cisco Unified CallManager Assistant and Cisco IP Manager Assistant [IPMA]).

When Cisco IP Communicator is using SIP as its call-control protocol, it does not interoperate with:

WebDialer

Cisco Unified Video Advantage

Cisco Unified Communications Manager Assistant

To add support for security features in Cisco IP Communicator, download and install the Cisco Unified Communications Manager Release 4.x device pack from this URL:

http://www.cisco.com/cgi-bin/tablebuild.pl/callmgr-42

These versions are supported:

Release 4.2: devpack 05

Release 4.1: devpack 31

Supported Cisco Unified Communications Manager Express Releases

These releases are supported with Cisco IP Communicator Release 2.1:

Cisco Unified Communications Manager Express Release 4.1 (SCCP)

Cisco Unified Communications Manager Express Release 4.0 (SCCP)

Cisco Unified Communications Manager Express Release 3.3 (SCCP)


Note When Cisco IP Communicator is running SIP as its call-control protocol, it does not support SRST or Cisco Unified Communications Manager Express. (CSCsh69835)


Supported Cisco Unified Survivable Remote Site Telephone Releases

These releases are supported with Cisco IP Communicator Release 2.1:

Cisco Unified Survivable Remote Site Telephony Release 4.1 (SCCP)

Cisco Unified Survivable Remote Site Telephony Release 4.0 (SCCP)

Client PC Requirements

Before you install Cisco IP Communicator on any PC, the PCs must meet the requirements described in these sections:

Platform Requirements

Supported Audio Devices

Supported Audio Formats

Platform Requirements

Table 1 shows the PC requirements and the operating system on which Cisco IP Communicator runs.

Table 2 shows the requirements when Cisco IP Communicator operates with Cisco Unified Video Advantage.

Minimum requirements for Cisco IP Communicator are based on a system without other applications and services, not including the base operating system image. Administrators must determine if the system configuration can adequately perform with other applications concurrently running. This operation can require additional CPU speed and RAM.


Note Cisco IP Communicator does not support Windows XP Fast User Switching.


Cisco IP Communicator is supported only on Windows 2000, XP, and Vista as shown in Table 1.

Table 1 Minimum and Recommended Requirements for Cisco IP Communicator 

Item
Description

Internal Hardware

Microsoft Windows Vista:

A Microsoft Vista Premium Ready PC. For details about the minimum hardware requirements for Windows Vista (in addition to the requirements in this table), search for Premium Ready PC on the Microsoft website or see this URL: http://support.microsoft.com/kb/919183

Note Cisco IP Communicator supports x86-based processors running a 32-bit OS; 64-bit OSs are not supported.

Performance scores of 3 or higher

Hardware in computers running Microsoft Vista and Cisco IP Communicator using Cisco Unified Video Advantage must have a base score of 3 or higher. Run the performance tool by choosing Start > Control Panel and clicking Performance and Rating.

The subscores for Memory (RAM), Graphics, and Gaming Graphics must be 3 or higher.

Disk space: 200 MB free disk space

Memory: 1 GB RAM (see the software row in this table for the supported Vista OSs)

A non-ISA full-duplex sound card (integrated or PCI-based) or USB sound device

A 10/100 Mbps Ethernet network interface card

SVGA video card

800 x 600 x16-bit screen resolution (1024 x 768 x 16-bit or better recommended)

Microsoft Windows XP and Windows 2000:

Pentium P4 1.0 GHz or equivalent (Pentium P4 1.5 GHz or higher recommended)

Disk space: 200 MB free disk space

Memory: 1 GB RAM

A non-ISA full-duplex sound card (integrated or PCI-based) or USB sound device

A 10/100 Mbps Ethernet network interface card

SVGA video card

800 x 600 x16-bit screen resolution (1024 x 768 x 16-bit or better recommended)

Software

Microsoft Windows Vista Business Edition or Enterprise Edition with or without Service Pack 1

Windows XP Professional with Service Packs 1, 2 and 3

Windows 2000 Professional with Service Pack 4


Caution If you are using Cisco IP Communicator with a USB audio device, you might need to install the specified Microsoft hotfix to avoid system crashes.

You must install a Microsoft Windows USB audio device hotfix if you use Cisco IP Communicator with both of these:

Windows 2000 Service Pack 4

USB audio devices

To obtain the hotfix for your locale, access the file called cipc-Admin-ffr.2-1-1.zip from this website:

http://www.cisco.com/pcgi-bin/tablebuild.pl/ip-comm

Unzip the W2KUSBHotfix.zip file to access the appropriate locale folder.

USB Headsets and Handsets

Optional. See the "Supported Audio Devices" section.

Connectivity

128 kbps network connection


Table 2 Minimum and Recommended Requirements for Cisco IP Communicator with Cisco Unified Video Advantage 

Item
Description

Internal Hardware

Microsoft Windows XP and Windows 2000

Desktop

Pentium P4 2.4 GHz or equivalent with Streaming SMD Extensions support required (Pentium 4 2.8 GHz or higher recommended)

Disk space: 200 MB free disk space

Memory: 1 GB RAM

A non-ISA full-duplex sound card (integrated or PCI-based) or USB sound device

A 10/100 Mbps Ethernet network interface card

SVGA video card

800 x 600 x16-bit screen resolution (1024 x 768 x 16-bit or better recommended)

Laptops

Pentium M 1.5 GHz or higher compatible processor (Streaming SIMD Extensions support required); 1.7 GHz Pentium M or higher recommended

Microsoft Windows Vista

Requires Cisco Unified Video Advantage version 2.1 (1)

For details about video hardware requirements, see the Cisco Unified Video Advantage release notes at this URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps5662/prod_release_notes_list.html

Software

Windows XP Professional with Service Pack 2

Windows 2000 Professional with Service Pack 4


Caution If you are using Cisco IP Communicator with a USB audio device, you might need to install the specified Microsoft hotfix to avoid system crashes.

You must install a Microsoft Windows USB audio device hotfix if you use Cisco IP Communicator with both of these:

Windows 2000 Service Pack 4

USB audio devices

To obtain the hotfix for your locale, access the file called cipc-Admin-ffr.2-1-1.zip from this website:

http://www.cisco.com/pcgi-bin/tablebuild.pl/ip-comm

Unzip the W2KUSBHotfix.zip file to access the appropriate locale folder.

USB Headsets and Handsets

Optional. See the "Supported Audio Devices" section.

Video Telephony Cameras

For details about cameras supported for use with Cisco IP Communicator and Cisco Unified Video Advantage, see the Cisco Unified Video Advantage release notes at this URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps5662/prod_release_notes_list.html

Connectivity

384 kbps network connection



Note Using video with Cisco IP Communicator over a corporate wireless LAN might result in poor audio and video quality and is not supported. Video calls can be placed or received on a remote wireless LAN connection with a minimum broadband link of 300kbps/300kbps. For best results, we recommend that you use video over a wired Ethernet connection whenever possible.


Supported Audio Devices


Note While Cisco does perform basic testing of selected third-party headsets and handsets for use with Cisco IP Communicator, it is ultimately the customer's responsibility to test this equipment in their own environment to determine suitable performance. Due to the many inherent environmental and hardware differences in locations where Cisco IP Communicator is deployed, there is not a single best solution that is optimal for all environments.


For information about supported devices, see this URL:

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/phones/ps5475/prod_bulletin0900aecd800f4564.html

Supported Audio Formats

Cisco IP Communicator supports these audio formats:

G.711a

G.711u

G.729a

G.729ab


Note The Cisco linear wideband audio codec (uncompressed wideband, 16 bits, 16 k hz) is not supported in Cisco IP Communicator Release 2.1 and later.


About Voice Quality

Cisco IP Communicator has been designed to provide premium voice quality under a variety of conditions; however, in some instances users may notice interruptions of audio transmission or temporary audio distortions ("Artifacts") which are considered a normal part of the applications operation. These artifacts should be infrequent and temporary when using Cisco IP Communicator on a workstation meeting the recommended workstation configuration found in the product Release Notes and in a network that meets the recommended quality criteria in the Cisco Unified Communication Solution Reference Design Document.

Cisco takes reasonable measures to interface with the operating system in ways that decrease the likelihood that other applications running on the system will interfere with softphone audio and video quality, however the shared nature of the personal computer environments in which these products run is very different than a closed environment like Cisco IP Phones and Cisco cannot guarantee equivalent performance.

The following are some conditions that may cause artifacts:

Spike in usage of the personal computer's CPU - where CPU utilization is between 75 to 100% - due to launching applications, system processes or processing happening within other applications running.

The system is running low on available physical memory

Other applications using large amounts of bandwidth to or from the workstation to the network

Other network bandwidth impairments

Dynamic reduction in CPU clock speed due to power management policy (for example, laptops running on battery power) or thermal protection causing the CPU to run in a more highly loaded condition

Any other condition that causes the application to lose timely access to the network or audio system, for example, interference from third-party software

Avoiding or recovering from the conditions previously listed will help minimize audio distortion artifacts.

Related Documentation

For complete documentation for Cisco IP Communicator, see the documentation guide at:

http://www.cisco.com/en/US/products/sw/voicesw/ps5475/products_documentation_roadmaps_list.html

The user guide is also available from the Cisco IP Communicator program folder or by right-clicking the Cisco IP Communicator interface.

For information about Cisco's standard Limited Warranty policy, see the documentation available at:

http://www.cisco.com/en/US/products/prod_warranties_listing.html

You can find documentation for related products at the following URLs:

Cisco Unified Video Advantage—

http://www.cisco.com/en/US/products/sw/voicesw/ps5662/tsd_products_support_series_home.html

Cisco Unified Communications Manager—

Cisco Unified Communications Manager (CallManager)—

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

Cisco Unified Communications Manager Business Edition—

http://cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html

New and Changed Information

Release 2.1(4)

Release 2.1(3)

Release 2.1(2)

Release 2.1(1)

Release 2.1(4)

Cisco IP Communicator Release 2.1(4) has no new features. See the "Resolved Caveats" section for the list of defects fixed in this release.

Release 2.1(3)

Cisco IP Communicator Release 2.1(3) has no new features. See the "Resolved Caveats" section for the list of defects fixed in this release.

Release 2.1(2)

Cisco IP Communicator Release 2.1(2) has no new features. See the "Resolved Caveats" section for the list of defects fixed in this release.

Release 2.1(1)

Cisco IP Communicator Release 2.1(1) supports the following new features:

Audio quality enhancements—these enhancements provide an advanced (adaptive) jitter buffer and packet loss (error) concealment, acoustic echo cancellation, noise suppression, voice activity detection, and silence suppression.

Bandwidth reservation through Windows generic quality of service (GQoS)—this feature improves the audio quality of Cisco IP Communicator when it is used over networks with limited upstream bandwidth.


Note GQoS is not supported on Windows Vista because of an issue with this operating system.


Support for Session Initiation Protocol (SIP) signaling—you can deploy Cisco IP Communicator as either a Skinny Client Control Protocol (SCCP) endpoint or as a SIP endpoint when you integrate with Cisco Unified Communications Manager Release 5.x and later.

Support for security against device spoofing—with Transport Layer Security (TLS)-based, mutual authentication using certificates when connected to Cisco Unified Communications Manager Release 4.x and later, this feature prevents Cisco IP Communicator from impersonating another Cisco Unified IP Phone. The security is implemented with two-way authentication with the Certificate Authority Proxy Function (CAPF) and a Locally Significant Certificate (LSC).

Support for the Cisco Unified IP Phone 7970 firmware 8.0(4) code base—this feature provides support for some of the new Cisco Unified Communications Manager Release 4.2 features (call pickup notification, directed call park, and logging out of hunt groups).

Support for adjunct licensing in Cisco Unified Communications Manager Release 6.0—this feature associates a secondary soft-phone device with a primary device and consumes only one device license per device.

Support for Windows Vista—Cisco IP Communicator now runs on this operating system.

For information about all available features and benefits, see the Cisco IP Communicator data sheet at http://www.cisco.com/en/US/products/sw/voicesw/ps5475/products_data_sheets_list.html.

Installation Notes

AutoUpdate: Cisco IP Communicator no longer supports AutoUpdate functionality provided in any release of Cisco Unified Communications Manager. You must use a software deployment tool and the Cisco IP Communicator installer to update the application.

If you previously specified a default or nondefault software load in Cisco Unified Communications Manager on the Device Defaults Configuration window, you must remove it.

Windows Vista Sound Control Panel issues:

If you rename an audio device through the Sound Control Panel after tuning it, it might need to be retuned the next time you use Cisco IP Communicator. (CSCsi24821)

If you use long device names in the Sound Control Panel, it might cause problems with Cisco IP Communicator. (CSCsi60871)

The Audio Tuning Wizard cannot tune a device for recording if the name in the Sound Control Panel for the device is the same on both the Playback and Recording tabs. (CSCsi60522)

For details about these issues and possible workarounds, see the "Using Bug Toolkit" section.

Limitations and Restrictions

You should review Table 3 before you begin working with Cisco IP Communicator. These are known limitations that will not be fixed, and there is not always a workaround. Some features might not work as documented, and some features could be affected by recent changes to the product.

For more information about an individual limitation, including workarounds, click the associated identifier in the table to access the online record in Bug Toolkit for that defect. (For information about accessing Bug Toolkit, see the "Using Bug Toolkit" section).

For information about open and resolved caveats, see Table 4 and Table 6.

Table 3 Closed Caveats for Cisco IP Communicator 

Identifier
Severity
Component
Headline

CSCsb45043

2

phonefeatures

Cannot tune audio when USB headset and VT camera both plugged in (Win2K).

CSCsi29887

2

phonefeatures

DHCP Inform sources the incorrect MAC address.

CSCeb55414

3

userinterface

STARTUP: Communicator does not support Terminal Services.

CSCeb55433

3

userinterface

USER INTERFACE: clicking on scroll bars does not work.

CSCec76357

3

cdp

CDP: Disabling the driver on a net adapter results in cdpOpen failure.

CSCec88550

3

installer

INSTALL: Performing silent installations automatically reboots PC.

CSCed21364

3

directories

DIRECTORY: lookups fail for users created via Netscape server admin.

CSCee09266

3

audio

AUDIO: One-way audio is observed with VSClient VPN software.

CSCsb01848

3

installer

Communicator displays Could not initialize media after upgrade.

CSCsb25018

3

audio

IPC crashes with Atheros Wireless Driver 4.0.100.140a on ThinkPad.

CSCsc26138

3

userinterface

UI: Clarisys i750 & GN Netcom 8120 co-exist cause On/Off LED out of sync.

CSCsc37315

3

userinterface

Dragging vcard from outlook messages does not work.

CSCsd55239

3

phonefeatures

IP Communicator crash with McAfee Desktop Firewall 8.5.

CSCse03326

3

phonefeatures

SIP CIPC would freeze if USB headset unplugged during the call on Win2k.

CSCse48273

3

audio

IPC 2.0(1) does not start streaming after getting StartMediaTransmission.

CSCse98044

3

phonefeatures

Out of order TCP packet causes UI lock up.

CSCsg01891

3

userinterface

Restricted User Can Access Network Settings If Not Configured Properly.

CSCsh28178

3

phonefeatures

Invalid TFTP IP Addresses Can Appear To Hang Client.

CSCsi88016

3

audio

AUDIO: One-way audio observed with Aventail VPN client.

CSCsk09258

3

userinterface

Vista with CIPC 2.1:IPC hangs /freezes once it launched, can't make call.

CSCsk14513

3

phonefeatures

CIPC 2.1.1 DSCP value marker set to 000000 in the UDP packet.

3

userinterface

IPC 2.1.3 unable to access services URL with Vista and WINRM


Important Notes

IMPORTANT NOTICE - PLEASE READ: During an emergency, softphone technology may not provide the most timely or accurate location data if used for a 911 emergency call. Calls may be misdirected to the wrong emergency response center or the emergency response center may make errors when determining your location. USE A SOFTPHONE ONLY AT YOUR OWN RISK DURING AN EMERGENCY. Cisco will not be liable for resulting errors or delays.

Caveats

Using Bug Toolkit

Open Caveats

Resolved Caveats

Using Bug Toolkit

Known problems (bugs) are graded according to severity level. These release notes contain descriptions of the following:

All severity level 1 or 2 bugs.

Significant severity level 3 bugs.

All customer-found bugs.

You can search for problems by using the Cisco Software Bug Toolkit.

Before You Begin

To access Bug Toolkit, you need these items:

Internet connection

Web browser

Cisco.com user ID and password

Procedure


Step 1 To access the Bug Toolkit, go to http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs.

Log on with your Cisco.com user ID and password.

Step 2 To look for information about a specific problem, enter the ID number in the "Search for Bug ID" field, then click Go.


For information about how to search for bugs, create saved searches, and create bug groups, click Help in the Bug Toolkit page.

Open Caveats

The caveats in Table 4 describe possible unexpected behavior in the latest Cisco IP Communicator release. These caveats may also be open in previous releases. Caveats are listed in order by severity, then in alphanumeric order by identifier.

Because defect status continually changes, be aware that the tables reflects a snapshot of the defects that were open at the time this report was compiled. For more information about an individual defect, click the associated identifier in the table to access the online record for that defect, including workarounds. For an updated view of open defects, access Bug Toolkit (see the "Using Bug Toolkit" section).

Table 4 Open Cisco IP Communicator Caveats 

Identifier
Severity
Component
Headline

1

phonefeatures

CIPC Generates Millions Of MediaPathEvent, OffHook and Softkey Events

2

audio

Audio call between 2 IPC fails.

2

phonefeatures

CIPC failed to end the call after MeetingPlace ended the meeting.

2

phonefeatures

First participant which joins Video Meetme conf has one way video

CSCsa60614

3

userinterface

Selecting User Options goes to wrong page when connected to CCME.

CSCsb78418

3

phonefeatures

JPN: Most ringers are not audible with non-ASCII Windows username.

CSCsd04640

3

userinterface

Toast does not close if Confrn softkey pressed before call answered.

CSCsd47661

3

audio

IP Communicator: No receive audio on multicast call.

CSCse67283

3

userinterface

Yen sign key generates backslash on phone screen.

CSCsf26963

3

phonefeatures

Temp denial of service while spoofing secured CIPC.

CSCsh23655

3

installer

VISTA: CDP driver is not verified for Windows Vista OS.

CSCsh35847

3

phonefeatures

Secured CIPC can still register to CCM with old certificate.

CSCsh69835

3

phonefeatures

SIP CIPC does not support SRST.

CSCsh75650

3

phonefeatures

MUSTER: SIP Phones Do not Log Call Park Numbers In Placed Calls Directory.

CSCsh89047

3

userinterface

VISTA: Unable to initialize support for Cisco Emergency Responder.

CSCsh93619

3

phonefeatures

Call Dropped: CCM SIP trunk fails to complete SIP reinvite.

CSCsi19336

3

userinterface

Vista, Standard user able to modify Preferences in CIPC.

CSCsi23076

3

phonefeatures

Vista Ent, SIP CIPC crashes on the 17th caller join Conf Call.

CSCsi99838

3

phonefeatures

Vista: CIPC crashed when switching from one network to other network.

CSCsj88029

3

phonefeatures

After call transfer CIPC doesn't send RFC2833 digits.

CSCsk00507

3

directories

CIPC Directory Wizard does not install ... log4j:WARN

CSCsk00604

3

phonefeatures

CIPC requires restart after CUPP user deactivate/activate.

CSCsl40139

3

audio

IP Communicator master volume settings change.

3

userinterface

CIPC hangs for some time once we click on launch CUVA button in CIPC

3

userinterface

Main window softkey delay on incoming call while CIPC is on call

3

audio

One way audio happen once on a IBM T60p laptop

3

userinterface

CIPC - SCCPS Signaling packets sending DSCP value of 0x0

3

phonefeatures

CIPC can not register after in Authenticated mode

3

installer

Simple installation of CIPC hotfix caused it to crash

3

phonefeatures

DSCP for Phone-based Services is always 0 on XP

3

phonefeatures

CIPC does not register to secure CME in secure mode

3

phonefeatures

DSCP value for Phone Configuration is always zero

3

phonefeatures

CIPC 2.1.3 does not pull unsigned config file after removing CTL

3

phonefeatures

Call would dropped if the CIPC device being spoof

3

phonefeatures

Erasing CTL file from phone security config would hang CIPC

CSCsl41659

4

userinterface

Ctrl + Shift + A not available to other applications.

4

userinterface

IP communicator visual feedback on keypress leaks information

CSCsk87373

6

userinterface

IP communicator only keeps time zone information from CallManager server.

CSCsl56474

6

installer

IP Communicator should have an option to change directory for traces.

CSCsm22665

6

audio

Change in Australia DST affects CIPC in 2008.

CSCsm23748

6

audio

Change in Argentina DST affects CIPC in 2008.


Resolved Caveats

This section lists caveats that are resolved but that may have been open in previous releases. Caveats are listed in order by severity, then in alphanumeric order by identifier.

Because defect status continually changes, be aware that the tables reflects a snapshot of the defects that were resolved at the time this report was compiled. For more information about an individual defect, click the associated identifier in the table to access the online record for that defect, including workarounds. For an updated view of resolved defects, access Bug Toolkit (see the "Using Bug Toolkit" section).

Release 2.1(4)

Release 2.1(3)

Release 2.1(2)

Release 2.1(1)

Release 2.1(4)

Table 5 lists the caveats resolved in Release 2.1(4).

Table 5 Resolved in Release 2.1(4) 

Identifier
Severity
Component
Headline

2

phonefeatures

CIPC does not processes simple HTTP 302 moved response

2

phonefeatures

Invalid SCCP message! on CIPC

2

directories

V2.1 CIPC (On XP or Vista) custom directory doesn't work

CSCsh83811

3

userinterface

Texts disappear after call terminated.

3
userinterface
Japanese ATW check box has label ???
3
userinterface
L10N: Texts in buttons, static text and title of ATW shows garbage
3
phonefeatures
MUSTER: Putting a SIP CIPC on Hold Disconnects Call

CSCsi90259

3

audio

TRACING: VoiceEngineTrace File Gets Very Large.

CSCsk37991

3

audio

CIPC will not relinquish control of headset when call ends.

3
audio
IP Communicator master volume settings change.
3
phonefeatures
CIPC 2.1.2 crashes on Windows Vista when the call ends

3

phonefeatures

CIPC - Funny Characters in VarVQMetrics Column in CMR file

3

userinterface

CIPC 2.1.3 crashes accessing /CGI/ScreenShot

3

phonefeatures

CIPC hangs on Vista after making a call

3

installer

Current limit on number of trace files not enough

3

audio

CIPC increases Mic Volume during an active call

3

phonefeatures

The PortInformationX page is broken

3

userinterface

CIPC started hidden through script causes system not to shutdown 1st time

6
audio
Change in Argentina DST affects CIPC in 2008

Release 2.1(3)

Table 6 lists the caveats that were resolved in Release 2.1(3).

Table 6 Resolved in Release 2.1(3) 

Identifier
Severity
Component
Headline

CSCsk52478

2

phonefeatures

CIPC crashes when placing/receiving/ending calls on Vista and AMD systems.

CSCsk58110

2

phonefeatures

g729. Event packet missing end bit.

CSCsk94471

2

directories

CIPC dials "none" with number when using PAB.

CSCsl69284

2

audio

One way audio in Cisco IP Communicator.

CSCsd05314

3

audio

Cancel PC standby/hiberation while CIPC in active call drops audio.

CSCsi20557

3

phonefeatures

CIPC on-hook has memory leak on IBM laptop.

CSCsi61323

3

userinterface

CIPC Freeze on start up after DST change, buttons are not usable.

CSCsj30199

3

phonefeatures

CIPC 2.1(1) incorrectly processes HTTP 302 response reversing IP address.

CSCsj79733

3

installer

IP Communicator 2.1.1.2 fails to run on its starting by Runtime Error.

CSCsk14773

3

phonefeatures

CIPC not able to retrieve channels from IPICS.

CSCsk38630

3

userinterface

IPC 2.1.1 Crashes on certain laptops.

CSCsk55310

3

phonefeatures

Corporate Directory Search Cannot Handle Long Data.

CSCsk69393

3

audio

No Audio with CIPC and certain H.323 Tandberg when used with video.

CSCsk89302

3

installer

CIPC supports Venezuela time zone change.

CSCsl05670

3

phonefeatures

CIPC phone delay to display system message after deactivate DND.

CSCsl72204

3

userinterface

IP Communicator shows wrong time for Santiago (Chile) Time Zone.

CSCsm12738

3

userinterface

CIPC crashes upon startup

CSCsk45663

4

phonefeatures

CIPC in mixed-mode cluster is unable to use custom backgrounds.

CSCsh67247

6

directories

IP Communicator does not honor Phoneproxy HTTPProxy configuration.

CSCsk93866

6

phonefeatures

CIPC: IP Communicator does not adjust properly to Brazil DST 2008.


Release 2.1(2)

Table 7 lists the caveats that were resolved in Release 2.1(2).

Table 7 Resolved in Release 2.1(2) 

Identifier
Severity
Component
Headline

CSCsj84869

2

audio

CIPC Packet size 20ms causing one-way audio towards Cisco Unity.

CSCsf14511

3

userinterface

Tab Characters being disregarded on text page in IP Communicator.

CSCsh24247

3

phonefeatures

Garbage character on phone screen after Locale changed to Japanese.

CSCsi06662

3

phonefeatures

Iterated registering/reset cycle at specific machines.

CSCsi12225

3

installer

IP Communicator TCP/IP stack issue when Enforce software installed...

CSCsi81773

3

userinterface

After holding a call, it is not able to resume and transfer.

CSCsi81787

3

userinterface

CIPC becomes unregistered and screen vanished.

CSCsi90702

3

userinterface

CIPC frozen while launching (blue screen).

CSCsi90791

3

userinterface

CIPC frozen while launching (logo screen).

CSCsj04611

3

phonefeatures

Fail to change the value of DSCP on CIPC 2.1(1).

CSCsj36953

3

phonefeatures

Disabling web server in IP Communicator stops services from working.

CSCsj54485

3

audio

IPC 2.1.1 RTP streaming problem.

CSCsj72759

3

phonefeatures

Strings in SCCP should be encoded in ISO-8859-1.

CSCsj95281

3

userinterface

CIPC - 8 hours behind when using GMT+8 Singapore time zone.

CSCsk17373

3

audio

CIPC sends 20B of RTP payload instead of 40B with G729 codec.

CSCsj83567

6

phonefeatures

CIPC: IP Communicator does not adjust properly to New Zealand DST 2007.


Release 2.1(1)

Table 8 lists the caveats that were resolved in Release 2.1(1).

Table 8 Resolved in Release 2.1(1) 

Identifier
Severity
Component
Headline

CSCse87350

1

phonefeatures

Blue Screen with Communicator upgrade

CSCse87392

1

phonefeatures

No Sending or Receiving audio with CIPC

CSCsa70327

2

userinterface

IPC doesn't terminate Refresh after phone screen goes to another URL

CSCsb15276

2

userinterface

Application crashes when a new call attempt is made

CSCsb15912

2

audio

Headset unplug during a call causes the system to freeze

CSCsb30885

2

userinterface

CIPC crashes when changing `Optimize for low bandwidth' option in Pref.

CSCsc13409

2

phonefeatures

No audio with Barge when the call is answered from CIPC

CSCsd38837

2

phonefeatures

Callback is not working.

CSCsd98019

2

installer

Re-register CIPC again could cause CIPC to hung

CSCse32731

2

phonefeatures

CIPC Application crashes upon startup after installing CUVA on same PC

CSCse64537

2

phonefeatures

Resetting SIP Phones Has Problems.

CSCse70881

2

userinterface

CIPC 2.0(1a) crashes and generates drwtsn log when xml app selected.

CSCse75088

2

phonefeatures

Running CIPC on a Non-Admin Account Gives Gray Rectangle.

CSCse76563

2

installer

SIP CIPC hung on registration on clean/fresh install.

CSCse82081

2

phonefeatures

Touchscreen Does Not Work After New Installation.

CSCse82124

2

userinterface

Debug Assertion Failures Trying to Close Client and Changing Audio Prefs.

CSCsg25451

2

phonefeatures

G.729 Not Working.

CSCsh16124

2

phonefeatures

Support for signed cnf file.

CSCsh93515

2

audio

No audio when tuning playback device.

CSCeg21674

3

phonefeatures

Missed call information not getting populated w/ correct call ID.

CSCeg74348

3

userinterface

IP Communicator Crashes When Receiving a Second Call or new E-mail.

CSCsa79847

3

userinterface

The browser window on the IP Communicator opens when it should not.

CSCsb00571

3

phonefeatures

Cisco IP Communicator displays incorrect information on streaming stats page.

CSCsb72167

3

audio

Experience Bad Voice Quality if Lotus Notes is Performing Synch.

CSCsc10568

3

audio

Unplug USB audio device during call in Win2K causes PC slowdown.

CSCsc67760

3

userinterface

Tooltips do not show up if CIPC is closed and re-launched in compact mode.

CSCsc82340

3

userinterface

Ctrl-Shift-A does not work when "hide incoming call notification" is checked.

CSCsc95408

3

userinterface

Toast from 2nd call does not close if answer with softkey or call dropped.

CSCsd00604

3

audio

Voice cutting in and out in speaker mode.

CSCsd11303

3

phonefeatures

Offhook in handset mode following by press speed dial makes CIPC onhook.

CSCsd18125

3

phonefeatures

No video with CIPC video call after standby/resume.

CSCsd69887

3

audio

Cisco IP Communicator no audio when connecting to VPN3K using AES.

CSCsd76618

3

phonefeatures

Pressing QRT softkey while idling does not function.

CSCsd80501

3

userinterface

Cisco IP Communicator displays wrong time for Caracas time zone.

CSCse05022

3

cipc-docs

Missing warranty information from Cisco IP Communicator documentation.

CSCse19671

3

audio

Cisco IP Communicator can not use internal microphone.

CSCse28509

3

phonefeatures

CIPC dials alphanumeric characters in PreDial string with FastDials.

CSCse42315

3

userinterface

Cannot undock with CIPC running and an USB audio device plugin.

CSCse51256

3

installer

Cisco IP Communicator Cannot select VT camera mic or use Windows default source.

CSCse63221

3

phonefeatures

BLF/Speed dial does not show correct icon status from Directory.

CSCse63974

3

audio

Unplug non-audio HID device may pop up message to end call in CIPC.

CSCse66736

3

phonefeatures

Unable to configure Privacy parameter for CIPC in CCMAdmin.

CSCse67018

3

installer

Installing via automation intermittently fails to configure net card.

CSCse70462

3

phonefeatures

Japanese CIPC connected to CCM 5.0 generates XML errors.

CSCse82642

3

phonefeatures

ST: IP communicator confList softkey does not work.

CSCse91702

3

userinterface

Japanese phone screens corrupted when connected to CCM 5.0.

CSCsf30268

3

installer

User cannot launch CIPC the first time after the admin installs it.

CSCsf97734

3

userinterface

CIPC 2.0 fetches incorrect IP when autodetect IP is not selected.

CSCsg20947

3

audio

ATW does not allow selection of playback only device for ringer.

CSCsg24409

3

audio

Windows default audio devices change cause incoming ring problem.

CSCsg43575

3

installer

Unable To Select External Mic on PC w/ both External & Internal.

CSCsg44070

3

userinterface

SE: TNP: Continuous ringback tone for IPC with Swedish locale.

CSCsg84890

3

phonefeatures

Freeze of Cisco IP Communicator at the starting up of the application.

CSCsh12991

3

audio

The audio with Cisco IP Communicator may fade out during the call.

CSCsh26472

3

audio

CIPC will not use UDP port over 32766 for RTP.

CSCsh55817

3

userinterface

CIPC Won't Start Minimized Even When Commanded To.

CSCsh60628

3

phonefeatures

CIPC 2.0 EM SURL button does not work with a custom device name (MAC).

CSCsh91953

3

cipc-docs

XSS vulnerability via search facility in Cisco IP Communicator online help.

CSCsi10915

3

phonefeatures

CIPC not adjusting properly to 2007 DST policy change.

CSCuk55880

3

userinterface

Communicator does not terminate active calls when app is closed.

CSCed53574

4

userinterface

Launching IPC, Non-Admin user prompted to select Network interface.

CSCsg30706

5

userinterface

CIPC 2.0(2): A pop-up window for an incoming calls dose not disappear.

CSCsb02511

6

audio

Add support for High Definition Audio devices.

CSCsb09877

6

audio

Generate non-DTMF tone for user confirm when digits pressed.

CSCsc22901

6

audio

Cisco IP Communicator is not playing local tone to user when DTMF received.


Troubleshooting

These Cisco IP Communicator documents provide troubleshooting information:

User Guide for Cisco IP Communicator

Administration Guide for Cisco IP Communicator

You can access these documents at this URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps5475/tsd_products_support_series_home.html

Documentation Updates

For the latest versions of all Cisco IP Communicator documentation, go to

http://www.cisco.com/en/US/products/sw/voicesw/ps5475/tsd_products_support_series_home.html

Errors

This section lists errors in the current documentation for Cisco IP Communicator and gives corrected information. The correct information will be incorporated in a future documentation release, or as otherwise noted.

Administration Guide for Cisco IP Communicator Release 2.1: Installer Packages for Cisco IP Communicator

Table 3-1 Installer Packages for Cisco IP Communicator in the "Installer Package Names" section in the "How to Deploy the Application" section in the "Deploying and Updating Cisco IP Communicator" chapter of the guide is incorrect. Use the following information instead:

Filename
Description

CiscoIPCommunicatorSetup.exe

This executable contains the required Windows Installer engines and default verbose logging for typical deployments.

CiscoIPCommunicatorSetup.msi

This Microsoft Windows Installer package (MSI package) provides deployment customization through command-line options. Logging is not automatically set when you use the MSI package.


Omissions

This section lists new and additional information that is not included in the current Cisco IP Communicator documentation. The new and additional information will be incorporated in a future documentation release, or as otherwise noted.

User Guide for Cisco IP Communicator Release 2.1: Using Keyboard Shortcuts

The "Using Keyboard Shortcuts" section in the "How to Navigate the Interface" section in the "Learning About the Cisco IP Communicator Interface and Its Features" chapter of the guide should include a note to qualify that the function key shortcuts do not work with caps lock enabled.

Cisco IP Communicator Phone Guide Release 2.0: Using Keyboard Shortcuts

The "Using Keyboard Shortcuts" section in the "Call-Handling and Navigation Tips" section of the guide should include a note to qualify that for Cisco IP Communicator 2.0(2) and later, function key shortcuts do not work with caps lock enabled.

Obtaining Documentation, Obtaining Support, and Security Guidelines

For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html