Table Of Contents
Release Notes for Cisco IP Communicator Release 2.0(2)
August 29, 2006
These release notes describe the new features and caveats for Cisco IP Communicator Release 2.0(2).
Note To view the release notes for previous versions of Cisco IP Communicator, go to: http://www.cisco.com/en/US/products/sw/voicesw/ps5475/prod_release_notes_list.html
You can access the latest software upgrades and release notes for all versions of Cisco IP Communicator on Cisco Connection Online (CCO) at the following URL:
These release notes discuss the following topics:
Cisco IP Communicator is a software-based application that allows users to place and receive phone calls using their personal computers. This version of Cisco IP Communicator supports several languages (for more information, see "Languages that Cisco IP Communicator Release 2.0(2) Supports" section).
Cisco IP Communicator depends upon the Cisco Unified CallManager call processing system to provide telephony features and voice-over-IP capabilities. This interaction with Cisco Unified CallManager means that Cisco IP Communicator can provide the same functionality as a full-featured Cisco Unified IP Phone, while providing the portability of a desktop application. Additionally, it means that you can administer Cisco IP Communicator as a phone device via the Cisco Unified CallManager Administration web application.
Cisco IP Communicator has certain minimum requirements of the PC and operating system on which it runs. In the minimum configuration, Cisco IP Communicator consumes a substantial portion of the PC's CPU during calls. With additional CPU and RAM, the application will be more responsive and launch faster. See Table 1 and Table 2 for details.
Note•Cisco IP Communicator does not support Windows XP Fast User Switching.
•Cisco IP Communicator requires a 128 Kbps minimum network connection.
For information about Cisco IP Communicator Release 2.0(2), see the following documentation at this URL:
For information about Cisco's standard Limited Warranty policy, see the following documentation at this URL:
Cisco IP Communicator
•Administration Guide for Cisco IP Commnunicator
•User Guide for Cisco IP Commnunicator
Choose a language and product link to access documentation from this website. The User Guide is also available from the Cisco IP Communicator program folder, or by right-clicking on the application.
For information about Cisco Unified CallManager, see the following documentation at this URL:
Cisco Unified CallManager Administration
•Cisco Unified CallManager Administration Guide
•Cisco Unified CallManager System Guide
•Cisco Unified CallManager Serviceability Administration Guide
•Cisco Unified CallManager Serviceability System Guide
•Bulk Administration Tool User Guide for Cisco Unified CallManager
•Cisco Unified CallManager Features and Services Guide
Cisco Unified CallManager Releases That Are Supported
Cisco IP Communicator Release 2.0(2) supports the following Cisco Unified CallManager releases:
•Cisco Unified CallManager Release 5.0 or a later release
•Cisco Unified CallManager Release 4.1(2) or a later release
•Cisco Unified CallManager Release 4.0(2a) and later releases
•Cisco CallManager Release 3.3(3) Service Release 3 and later releases
Note Cisco Unified Survivable Remote Site Telephony Release 3.3 (or earlier releases) and Cisco Unified CallManager Express Release 4.0 (or earlier releases) do not support Cisco IP Communicator.
For non-English versions, Cisco IP Communicator requires the following versions of Cisco Unified CallManager Locale Installer:
•Version 5.0(4) or greater for Cisco Unified CallManager 5.x
•Version 4.1(3) or greater for Cisco Unified CallManager 4.x
Note Cisco IP Communicator has no localization support for Cisco Unified CallManager 3.x.
Languages that Cisco IP Communicator Release 2.0(2) Supports
Cisco IP Communicator Release 2.0(2) supports the following languages:
When using the CiscoIPCommunicatorSetup.exe file, a drop-down dialog box prompts you to install Cisco IP Communicator in one of the supported languages.
If you are customizing deployment of Cisco IP Communicator using command-line options, you must add an extra TRANSFORMS parameter to the command line in order to install one of the non-English locales. You must associate the correct locale .mst file to the TRANSFORMS parameter in order for the command line option to function properly. For example:c:\ Msiexec.exe /i CiscoIPCommunicatorSetup.msi /qb+ TRANSFORMS="French.mst"
Auto Update Not Supported from Cisco IP Communicator release 1.x to 2.0
AutoUpdate is part of the Cisco IP Communicator software that helps you automatically update Cisco IP Communicator. Every time Cisco IP Communicator registers with a Cisco Unified CallManager, AutoUpdate compares Cisco IP Communicator's current software load with the version in the configuration file. AutoUpdate downloads and installs new software components from the TFTP server when it detects that they are available.
Auto Update is currently not supported for updates from Cisco IP Communicator Release 1.x to Cisco IP Communicator Release 2.0(2). You must use the installer to upgrade from Cisco IP Communicator Release 1.x to Cisco IP Communicator Release 2.0(2).
You can find the latest resolved caveat information for Cisco IP Communicator Release 2.0(2) by using Bug Toolkit, which is an online tool that is available for customers to query defects according to their own needs.
Tip You need an account with Cisco.com (Cisco Connection Online) to use the Bug Toolkit to find open and resolved caveats of any severity for any release.
To access the Bug Toolkit, log on to http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.
This section includes the following topics:
Using Bug Toolkit
To access Bug Toolkit, you need the following items:
•Cisco.com user ID and password
To use Bug Toolkit, follow this procedure.
Note Cisco Unified CallManager is used in this procedure as an example. You will want to replace Cisco Unified CallManager with the name of the product for which you are searching for bug information.
Step 1 To access the Bug Toolkit, go to http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.
Log on with your Cisco.com user ID and password.
Step 2 Click the Launch Bug Toolkit hyperlink.
Step 3 If you are looking for information about a specific caveat, enter the ID number in the "Enter known bug ID:" field.
To view all caveats for Cisco IP Communicator, go to the "Search for bugs in other Cisco software and hardware products" section, and enter Cisco IP Communicator in the Product Name field. Alternatively, you can scroll through the product name list and click Cisco IP Communicator.
Step 4 Click Next. The Cisco IP Communicator search window displays.
Step 5 Choose the filters to query for caveats. You can choose any or all of the available options:
a. Choose the Cisco IP Communicator version:
•Choose the major version for the major releases (such as 1.1 or 2.0).
A major release contains significant new features, enhancements, architectural changes, and/or defect fixes.
•Choose the revision for more specific information; for example, choosing major version 1.1 and revision version 2 queries for release 1.1(2) caveats.
A revision (maintenance) release primarily contains defect fixes to address specific problems, but it may also include new features and/or enhancements.
b. Choose the Features or Components to query; make your selection from the "Available" list and click Add to place your selection in the "Limit search to" list.
•To query for all Cisco IP Communicator caveats for a specified release, choose "All Features" in the left window pane.
Note The default value specifies "All Features" and includes all of the items in the left window pane.
•To query only for Cisco IP Communicator-related caveats, choose "ciscocm" and then click Add.
•To query only for phone caveats, choose "ciscocm-phone" and then click Add.
•To query only for gateway caveats, choose "voice-gateway" and then click Add.
c. Enter keywords to search for a caveat title and description, if desired.
Note To make queries less specific, use the All wildcard for the major version/revision, features/components, and keyword options.
d. Choose the Set Advanced Options, including the following items:
•Bug Severity level—The default specifies 1-3.
•Bug Status Group—Check the Fixed check box for resolved caveats.
•Release Note Enclosure—The default specifies Valid Release Note Enclosure.
e. Click Next.
Bug Toolkit returns the list of caveats on the basis of your query.
•You can modify your results by submitting another query and using different criteria.
•You can save your query for future use. See the "Saving Bug Toolkit Queries" section.
Note For detailed online help with Bug Toolkit, click Help on any Bug Toolkit window.
Saving Bug Toolkit Queries
Bug Toolkit allows you to create and then save your queries to monitor a specific defect or network situation. You can edit a saved search at any time to change the alert conditions, the defects being watched, or the network profile.
Follow this procedure to save your Bug Toolkit queries.
Step 1 Perform your search for caveats, as described in the "Using Bug Toolkit" section.
Step 2 In the search result window, click the This Search Criteria button that displays at the bottom of the window.
A new window displays.
Step 3 In the Name of saved search field, enter a name for the saved search.
Step 4 Under My Bug Groups, use one of the following options to save your defects in a bug group:
•Click the Existing group radio button and choose an existing group name from the drop-down list box.
•Click the Create new group named: radio button and enter a group name to create a new group for this saved search.
Note This bug group will contain the bugs that are identified by using the search criteria that you have saved. Each time that a new bug meets the search criteria, the system adds it to the group that you chose.
Bug Toolkit saves your bugs and searches, and makes them available through the My Stuff window. (The My Stuff window allows you to view, create, and/or modify existing bug groups or saved searches. Choose the My Stuff link to see a list of all your bug groups.)
Step 5 Under Email Update Options, you can choose to set optional e-mail notification preferences if you want to receive automatic updates of a bug status change. Bug Toolkit provides the following options:
•Do NOT send me any email updates—If you choose this default setting, Bug Toolkit does not send e-mail notifications.
•Send my updates to:—Click the radio button to choose this option to send e-mail notifications to the user ID that you enter in this field. Additional notification options include
•Updates as they occur—Bug Toolkit provides updates that are based on status change.
•Weekly summaries—Bug Toolkit provides weekly summary updates.
•Apply these email update options to all of my saved searches—Check this check box to use these e-mail update options for all of your saved searches.
Step 6 To save your changes, click Save.
Step 7 A window displays the bug group(s) that you have saved. From this window, you can click a bug group name to see the bugs and the saved searches; you can also edit the search criteria.
Tip For more information about an individual defect, click the associated Identifier in Table 3 to access the online record for that defect, including work-arounds.
Table 3 describes possible unexpected behaviors by Cisco IP Communicator release 2.0(2), sorted by severity and component.
Open Caveats for Cisco IP Communicator Release 2.0(2)
Table 4 describes possible unexpected behaviors by Cisco IP Communicator release 2.0(2), sorted by component. Unless otherwise noted, these caveats apply to all Cisco IP Communicator releases up to and including Cisco IP Communicator release 2.0(2).
Tip For more information about an individual defect, click the associated Identifier in Table 4 to access the online record for that defect, including workarounds.
You can find the latest resolved caveat information for Cisco IP Communicator Release 2.0(2) by using Bug Toolkit, which is an online tool that is available for customers to query defects according to their own needs. See the "Using Bug Toolkit" section.
Cisco documentation and additional literature are available on Cisco.com. This section explains the product documentation resources that Cisco offers.
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You can access the Cisco website at this URL:
You can access international Cisco websites at this URL:
Product Documentation DVD
The Product Documentation DVD is a library of technical product documentation on a portable medium. The DVD enables you to access installation, configuration, and command guides for Cisco hardware and software products. With the DVD, you have access to the HTML documentation and some of the PDF files found on the Cisco website.
The Product Documentation DVD is created monthly and is released in the middle of the month. DVDs are available singly or by subscription. Registered Cisco.com users can order a Product Documentation DVD (product number DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at the Product Documentation Store at this URL:
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Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
From this site, you can perform these tasks:
•Report security vulnerabilities in Cisco products.
•Obtain assistance with security incidents that involve Cisco products.
•Register to receive security information from Cisco.
A current list of security advisories and notices for Cisco products is available at this URL:
If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:
•Emergencies — email@example.com
•Non-emergencies — firstname.lastname@example.org
Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive information that you send to Cisco. PSIRT can work from encrypted information that is compatible with PGP versions 2.x through 8.x.
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one that has the most recent creation date in this public key server list:
In an emergency, you can also reach PSIRT by telephone:
•1 877 228-7302
•1 408 525-6532
Obtaining Technical Assistance
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.
Cisco Technical Support Website
The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year, at this URL:
Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support Website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
For a complete list of Cisco TAC contacts, go to this URL:
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
•Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:
•Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:
•Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:
•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:
•World-class networking training is available from Cisco. You can view current offerings at this URL:
This document is to be used in conjunction with the documents listed in the "Related Documentation" section.
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