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Cisco IP Communicator

Release Notes for Cisco IP Communicator Release 2.0

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Release Notes for Cisco IP Communicator Release 2.0(2)

Table Of Contents

Release Notes for Cisco IP Communicator Release 2.0(2)

Contents

Introduction

System Requirements

Related Documentation

Cisco Unified CallManager Releases That Are Supported

Languages that Cisco IP Communicator Release 2.0(2) Supports

Installation Notes

Auto Update Not Supported from Cisco IP Communicator release 1.x to 2.0

Resolved Caveats for Cisco IP Communicator Release 2.0(2)

Using Bug Toolkit

Saving Bug Toolkit Queries

Open Caveats for Cisco IP Communicator Release 2.0(2)

Obtaining Documentation

Cisco.com

Product Documentation DVD

Ordering Documentation

Documentation Feedback

Cisco Product Security Overview

Reporting Security Problems in Cisco Products

Obtaining Technical Assistance

Cisco Technical Support Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information


Release Notes for Cisco IP Communicator Release 2.0(2)


August 29, 2006

These release notes describe the new features and caveats for Cisco IP Communicator Release 2.0(2).


Note To view the release notes for previous versions of Cisco IP Communicator, go to: http://www.cisco.com/en/US/products/sw/voicesw/ps5475/prod_release_notes_list.html


You can access the latest software upgrades and release notes for all versions of Cisco IP Communicator on Cisco Connection Online (CCO) at the following URL:

http://www.cisco.com/cgi-bin/tablebuild.pl/ip-comm

Contents

These release notes discuss the following topics:

Introduction

System Requirements

Related Documentation

Installation Notes

Resolved Caveats for Cisco IP Communicator Release 2.0(2)

Open Caveats for Cisco IP Communicator Release 2.0(2)

Obtaining Documentation

Documentation Feedback

Cisco Product Security Overview

Obtaining Technical Assistance

Obtaining Additional Publications and Information

Introduction

Cisco IP Communicator is a software-based application that allows users to place and receive phone calls using their personal computers. This version of Cisco IP Communicator supports several languages (for more information, see "Languages that Cisco IP Communicator Release 2.0(2) Supports" section).

Cisco IP Communicator depends upon the Cisco Unified CallManager call processing system to provide telephony features and voice-over-IP capabilities. This interaction with Cisco Unified CallManager means that Cisco IP Communicator can provide the same functionality as a full-featured Cisco Unified IP Phone, while providing the portability of a desktop application. Additionally, it means that you can administer Cisco IP Communicator as a phone device via the Cisco Unified CallManager Administration web application.

System Requirements

Cisco IP Communicator has certain minimum requirements of the PC and operating system on which it runs. In the minimum configuration, Cisco IP Communicator consumes a substantial portion of the PC's CPU during calls. With additional CPU and RAM, the application will be more responsive and launch faster. See Table 1 and Table 2 for details.


NoteCisco IP Communicator does not support Windows XP Fast User Switching.

Cisco IP Communicator requires a 128 Kbps minimum network connection.


Table 1 Cisco IP Communicator Only

Requirements
Operating System
Minimum CPU
Minimum RAM
Screen Resolution
Minimum Configuration

Windows 2000 Professional with service pack 3 or later

Windows XP Professional with service pack 1 or later

450 MHz Pentium III or equivalent

128 MB

800 x 600

Recommended Configuration

Windows 2000 Professional with service pack 3 or later

Windows XP Professional with service pack 1 or later

733 MHz Pentium III or equivalent

192 MB

1024 x 768


Table 2 Cisco IP Communicator Interoperating with Cisco Unified Video Advantage

Requirements
Operating System
Minimum CPU
Minimum RAM
Screen Resolution
Minimum Configuration

Windows 2000 Professional with service pack 4 or later

Windows XP Professional with service pack 1 or later

2.5 GHz Pentium IV or equivalent

256 MB

800 x 600

Recommended Configuration

Windows 2000 Professional with service pack 4 or later

Windows XP Professional with service pack 1 or later

2.8 GHz Pentium IV or equivalent

512 MB

1024 x 768


Related Documentation

For information about Cisco IP Communicator Release 2.0(2), see the following documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

For information about Cisco's standard Limited Warranty policy, see the following documentation at this URL:

http://www.cisco.com/en/US/products/prod_warranties_listing.html

Cisco IP Communicator

Administration Guide for Cisco IP Commnunicator

User Guide for Cisco IP Commnunicator

Choose a language and product link to access documentation from this website. The User Guide is also available from the Cisco IP Communicator program folder, or by right-clicking on the application.

For information about Cisco Unified CallManager, see the following documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm

Cisco Unified CallManager Administration

Cisco Unified CallManager Administration Guide

Cisco Unified CallManager System Guide

Cisco Unified CallManager Serviceability Administration Guide

Cisco Unified CallManager Serviceability System Guide

Bulk Administration Tool User Guide for Cisco Unified CallManager

Cisco Unified CallManager Features and Services Guide

Cisco Unified CallManager Releases That Are Supported

Cisco IP Communicator Release 2.0(2) supports the following Cisco Unified CallManager releases:

Cisco Unified CallManager Release 5.0 or a later release

Cisco Unified CallManager Release 4.1(2) or a later release

Cisco Unified CallManager Release 4.0(2a) and later releases

Cisco CallManager Release 3.3(3) Service Release 3 and later releases


Note Cisco Unified Survivable Remote Site Telephony Release 3.3 (or earlier releases) and Cisco Unified CallManager Express Release 4.0 (or earlier releases) do not support Cisco IP Communicator.


For non-English versions, Cisco IP Communicator requires the following versions of Cisco Unified CallManager Locale Installer:

Version 5.0(4) or greater for Cisco Unified CallManager 5.x

Version 4.1(3) or greater for Cisco Unified CallManager 4.x


Note Cisco IP Communicator has no localization support for Cisco Unified CallManager 3.x.


Languages that Cisco IP Communicator Release 2.0(2) Supports

Cisco IP Communicator Release 2.0(2) supports the following languages:

English

French

Danish

Brazilian Portuguese

German

Italian

Japanese

Dutch

Russian

Spanish

Swedish

When using the CiscoIPCommunicatorSetup.exe file, a drop-down dialog box prompts you to install Cisco IP Communicator in one of the supported languages.

If you are customizing deployment of Cisco IP Communicator using command-line options, you must add an extra TRANSFORMS parameter to the command line in order to install one of the non-English locales. You must associate the correct locale .mst file to the TRANSFORMS parameter in order for the command line option to function properly. For example:

c:\ Msiexec.exe /i CiscoIPCommunicatorSetup.msi /qb+ TRANSFORMS="French.mst"

Installation Notes

Auto Update Not Supported from Cisco IP Communicator release 1.x to 2.0

AutoUpdate is part of the Cisco IP Communicator software that helps you automatically update Cisco IP Communicator. Every time Cisco IP Communicator registers with a Cisco Unified CallManager, AutoUpdate compares Cisco IP Communicator's current software load with the version in the configuration file. AutoUpdate downloads and installs new software components from the TFTP server when it detects that they are available.

Auto Update is currently not supported for updates from Cisco IP Communicator Release 1.x to Cisco IP Communicator Release 2.0(2). You must use the installer to upgrade from Cisco IP Communicator Release 1.x to Cisco IP Communicator Release 2.0(2).

Resolved Caveats for Cisco IP Communicator Release 2.0(2)

You can find the latest resolved caveat information for Cisco IP Communicator Release 2.0(2) by using Bug Toolkit, which is an online tool that is available for customers to query defects according to their own needs.


Tip You need an account with Cisco.com (Cisco Connection Online) to use the Bug Toolkit to find open and resolved caveats of any severity for any release.

To access the Bug Toolkit, log on to http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.


This section includes the following topics:

Using Bug Toolkit

Saving Bug Toolkit Queries

Using Bug Toolkit

To access Bug Toolkit, you need the following items:

Internet connection

Web browser

Cisco.com user ID and password

To use Bug Toolkit, follow this procedure.


Note Cisco Unified CallManager is used in this procedure as an example. You will want to replace Cisco Unified CallManager with the name of the product for which you are searching for bug information.


Procedure


Step 1 To access the Bug Toolkit, go to http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.

Log on with your Cisco.com user ID and password.

Step 2 Click the Launch Bug Toolkit hyperlink.

Step 3 If you are looking for information about a specific caveat, enter the ID number in the "Enter known bug ID:" field.

To view all caveats for Cisco IP Communicator, go to the "Search for bugs in other Cisco software and hardware products" section, and enter Cisco IP Communicator in the Product Name field. Alternatively, you can scroll through the product name list and click Cisco IP Communicator.

Step 4 Click Next. The Cisco IP Communicator search window displays.

Step 5 Choose the filters to query for caveats. You can choose any or all of the available options:

a. Choose the Cisco IP Communicator version:

Choose the major version for the major releases (such as 1.1 or 2.0).

A major release contains significant new features, enhancements, architectural changes, and/or defect fixes.

Choose the revision for more specific information; for example, choosing major version 1.1 and revision version 2 queries for release 1.1(2) caveats.

A revision (maintenance) release primarily contains defect fixes to address specific problems, but it may also include new features and/or enhancements.

b. Choose the Features or Components to query; make your selection from the "Available" list and click Add to place your selection in the "Limit search to" list.

To query for all Cisco IP Communicator caveats for a specified release, choose "All Features" in the left window pane.


Note The default value specifies "All Features" and includes all of the items in the left window pane.


To query only for Cisco IP Communicator-related caveats, choose "ciscocm" and then click Add.

To query only for phone caveats, choose "ciscocm-phone" and then click Add.

To query only for gateway caveats, choose "voice-gateway" and then click Add.

c. Enter keywords to search for a caveat title and description, if desired.


Note To make queries less specific, use the All wildcard for the major version/revision, features/components, and keyword options.


d. Choose the Set Advanced Options, including the following items:

Bug Severity level—The default specifies 1-3.

Bug Status Group—Check the Fixed check box for resolved caveats.

Release Note Enclosure—The default specifies Valid Release Note Enclosure.

e. Click Next.

Bug Toolkit returns the list of caveats on the basis of your query.

You can modify your results by submitting another query and using different criteria.

You can save your query for future use. See the "Saving Bug Toolkit Queries" section.



Note For detailed online help with Bug Toolkit, click Help on any Bug Toolkit window.


Saving Bug Toolkit Queries

Bug Toolkit allows you to create and then save your queries to monitor a specific defect or network situation. You can edit a saved search at any time to change the alert conditions, the defects being watched, or the network profile.

Follow this procedure to save your Bug Toolkit queries.

Procedure


Step 1 Perform your search for caveats, as described in the "Using Bug Toolkit" section.

Step 2 In the search result window, click the This Search Criteria button that displays at the bottom of the window.

A new window displays.

Step 3 In the Name of saved search field, enter a name for the saved search.

Step 4 Under My Bug Groups, use one of the following options to save your defects in a bug group:

Click the Existing group radio button and choose an existing group name from the drop-down list box.

Click the Create new group named: radio button and enter a group name to create a new group for this saved search.


Note This bug group will contain the bugs that are identified by using the search criteria that you have saved. Each time that a new bug meets the search criteria, the system adds it to the group that you chose.


Bug Toolkit saves your bugs and searches, and makes them available through the My Stuff window. (The My Stuff window allows you to view, create, and/or modify existing bug groups or saved searches. Choose the My Stuff link to see a list of all your bug groups.)

Step 5 Under Email Update Options, you can choose to set optional e-mail notification preferences if you want to receive automatic updates of a bug status change. Bug Toolkit provides the following options:

Do NOT send me any email updates—If you choose this default setting, Bug Toolkit does not send e-mail notifications.

Send my updates to:—Click the radio button to choose this option to send e-mail notifications to the user ID that you enter in this field. Additional notification options include

Updates as they occur—Bug Toolkit provides updates that are based on status change.

Weekly summaries—Bug Toolkit provides weekly summary updates.

Apply these email update options to all of my saved searches—Check this check box to use these e-mail update options for all of your saved searches.

Step 6 To save your changes, click Save.

Step 7 A window displays the bug group(s) that you have saved. From this window, you can click a bug group name to see the bugs and the saved searches; you can also edit the search criteria.



Tip For more information about an individual defect, click the associated Identifier in Table 3 to access the online record for that defect, including work-arounds.


Table 3 describes possible unexpected behaviors by Cisco IP Communicator release 2.0(2), sorted by severity and component.

Table 3 Resolved Caveats for Cisco IP Communicator Release 2.0(2) 

Identifier
Component
Severity
Headline

CSCse32731

phonefeatures

2

CIPC Application crashes upon startup after installing CUVA on same PC

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse32731

CSCsd53325

userinterface

2

Application crashes while logging into EM with CCM 5.0

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd53325

CSCse03297

userinterface

2

USER INTERFACE: Ctrl+Shift+A Crashes SCCP Client

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse03297

CSCse70881

userinterface

2

CIPC 2.0(1a) crashes and generates drwtsn log when xml app selected

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse70881

CSCsb78407

audio

3

JPN: garbled USB Audio Device Name in ATW warning message

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsb78407

CSCsd69887

audio

3

IP Communicator no audio when connecting to VPN3K using AES

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd69887

CSCse13759

audio

3

AUDIO: Disabling silent suppression in the app is not functional

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse13759

CSCsb78438

installer

3

JPN: Languages are not displayed normally in IPC Installer

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsb78438

CSCsb96275

installer

3

L10N: Need to include default english strings in all supported CCM

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsb96275

CSCsc02393

installer

3

IPC Selected for Spanish Network Locale produce Error message

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc02393

CSCsd20174

installer

3

IPC fails installs during startup, if logged in as non-admin on PC

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd20174

CSCse01605

installer

3

INSTALL: Using the admin command-line option installs incorrect help

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse01605

CSCse67219

installer

3

JPN: ATW GUI has corrupted text

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse67219

CSCee87512

phonefeatures

3

JPN: Japanese softkey labels and messages are corrupted

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee87512

CSCeg30974

phonefeatures

3

JPN: Japanese characters displayed as garbage in phone screen of IPC

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCeg30974

CSCsd99044

phonefeatures

3

USER INTERFACE: Host Not Found when userid contains @ accessing FD

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd99044

CSCse28509

phonefeatures

3

USER INTERFACE: IPC dials alphanumeric characters in PreDial string with FastDials

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse28509

CSCse62867

phonefeatures

3

Network locale (tones) not work for CIPC on non-US locale with CCM 4.1

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse62867

CSCse79336

phonefeatures

3

"USER INTERFACE: Text Entry Character Selection Panel Doesn't Display After Reset

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse79336

CSCse83400

phonefeatures

3

USER INTERFACE: Line buttons on CIPC do not work

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse83400

CSCse84663

phonefeatures

3

Auto Answer with headset does not work on CIPC

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse84663

CSCeg30975

userinterface

3

USER INTERFACE: Garbage characters on IPC Audio Tuning Wizard

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCeg30975

CSCsd25163

userinterface

3

Remove the message for unsupported autoupdate path from 2.0 to 1.1(x)

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd25163

CSCsd31057

userinterface

3

L10N: IPCommunicator 2.0.1 Keyboard Mapping incorrect

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd31057

CSCsd35461

userinterface

3

IP Communicator: SCCP Signaling packets are sending DSCP value of 0x00

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd35461

CSCsd45779

userinterface

3

USER INTERFACE: Slash (/) is mapped Slash & Pound (/#)

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd45779

CSCsd66179

userinterface

3

Ability to Disable Device Name Options From CallManager

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd66179

CSCsd76619

userinterface

3

CCM: Launching User Option fails for CCM 5.0

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd76619

CSCsd83023

userinterface

3

Locale changed to english but Communicator menus using foreign language

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd83023

CSCse03878

userinterface

3

IPC 2.0(1a) Incorrect kb mapping in Spanish keyboard layout (# and *)

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse03878

CSCse36987

userinterface

3

L10N: Corrupted Title bar info in the Error Report message box

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse36987

CSCse59287

userinterface

3

USER INTERFACE: Incorrect message displayed on clicking Launch CUVA button

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse59287

CSCse61296

userinterface

3

ES: Keyboard mapping issue with * and # on spanish related keyboards

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse61296

CSCse61670

userinterface

3

L10N: CAP Lock does not invoke upper row of FR keyboard to digits

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse61670

CSCse88570

userinterface

3

L10N: Application feature softkeys not updated after user locale change

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse88570

CSCse94297

userinterface

3

USER INTERFACE: Check Audio Settings - Inconsistent label text

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse94297

CSCse67263

installer

4

JPN: English text on Japanese GUI

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse67263

CSCed94979

phonefeatures

4

STARTUP: Phone resets immediately after a successful registration

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCed94979

CSCse17193

phonefeatures

4

USER INTERFACE: x-Cisco IP Phone Display shows incorrect color depth

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse17193

CSCse67139

userinterface

4

JPN: CIPC text corruptions, wrong font sizes after locale changed

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse67139


Table 4 Resolved Caveats for Cisco IP Communicator Release 2.0(1) 

Identifier
Component
Severity
Headline

CSCsa65866

installer

2

Communicator-'No Compatible Sound Devices' when diff wavein waveout name

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsa65866

CSCee38912

phonefeatures

2

communicator does not show remotely in use when shared line offhook

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee38912

CSCef34526

userinterface

2

STARTUP: App crashes when display is clicked while in blue state

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCef34526

CSCsa70327

userinterface

2

IPC doesn't terminate Refresh after phone screen goes to another URL

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsa70327

CSCee82931

audio

3

AUDIO: Lost device selection after resuming from standby mode

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee82931

CSCef71409

audio

3

UI: Phone volume level is automatically saved upon adjustment

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCef71409

CSCeg73231

audio

3

UI: DTMF is not heard or number entered not displayed

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCeg73231

CSCsa89858

audio

3

GN Netcom 8120 USB device not supported

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsa89858

CSCsb65164

audio

3

IP Communicator pc can hear audio, but not other end phone

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsb65164

CSCsb34198

directories

3

CIPC Admin Tool cannot generate application dialing rules XML file

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsb34198

CSCed58910

installer

3

CALL FEATURE: CM Down Features Disabled error appears in status

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCed58910

CSCsb52252

installer

3

Cancel install during copying files in upgrade does not restore old version

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsb52252

CSCef87551

phonefeatures

3

Memory leak when using communicator - 160 MB usage

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCef87551

CSCin53218

phonefeatures

3

CALL FEATURE: auto-line select feature does not work

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCin53218

CSCin81817

phonefeatures

3

Could not get EM service as service URL

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCin81817

CSCsa70361

phonefeatures

3

Host header is empty for HTTP request to URL using IP address

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsa70361

CSCsa76660

phonefeatures

3

Video capability for Communicator has to be added

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsa76660

CSCsb23607

phonefeatures

3

Wrong Call Statistics display on CIPC LCD during call

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsb23607

CSCsb44643

phonefeatures

3

Query parameter values not URL encoded

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsb44643

CSCee30628

userinterface

3

UI: App fails to exit when the status is Unable to reach TFTP server

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee30628

CSCef40483

userinterface

3

STARTUP: Cisco Emergency Responder fails to initialize w/ non admin

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCef40483

CSCef62142

userinterface

3

IP communicator uses 100% when changing EM login name

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCef62142

CSCeg62073

userinterface

3

Invalid softkeys seen in a state when dialed using callback dial

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCeg62073

CSCeg74348

userinterface

3

BSOD: IP Communicator Crashes When Receiving a Second Call or new Email

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCeg74348

CSCsa60085

userinterface

3

Help Launches inside already open brower window

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsa60085

CSCsa78753

userinterface

3

Display extra character during on-hook when pressing numbers for French

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsa78753

CSCsa79847

userinterface

3

The browser window on the IP Communicator opens when it should not

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsa79847

CSCsa80122

userinterface

3

"Typing 0-9, * and # in French keyboard layout does not in CIPC"

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsa80122

CSCsa97657

userinterface

3

HID UI: Cannot answer incoming call with the Clarisys i750 handset

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsa97657

CSCsb23518

userinterface

3

IPC display 'Registering' for days after laptop suspend/resume

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsb23518

CSCsb36046

userinterface

3

Launching CIPC with no audio device results in CIPC hangs

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsb36046

CSCsb46037

userinterface

3

UI: First button press on supported USB handset/headset is unresponsive

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsb46037

CSCsb77583

userinterface

3

CIPC causes constant disk IO

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsb77583

CSCsc22569

userinterface

3

STARTUP: Network Adapter drop down list defaults to None

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc22569

CSCsc26792

userinterface

3

Context sensitive help does not work on Network tab with IE browser

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc26792

CSCsc50302

userinterface

3

CIPC : Numpad on keyboard stop working after press Ctrl-Alt-Del

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc50302


Open Caveats for Cisco IP Communicator Release 2.0(2)

Table 4 describes possible unexpected behaviors by Cisco IP Communicator release 2.0(2), sorted by component. Unless otherwise noted, these caveats apply to all Cisco IP Communicator releases up to and including Cisco IP Communicator release 2.0(2).


Tip For more information about an individual defect, click the associated Identifier in Table 4 to access the online record for that defect, including workarounds.


You can find the latest resolved caveat information for Cisco IP Communicator Release 2.0(2) by using Bug Toolkit, which is an online tool that is available for customers to query defects according to their own needs. See the "Using Bug Toolkit" section.

Table 5 Open Caveats for Cisco IP Communicator  

Identifier
Component
Severity
Headline

CSCsb45043

phonefeatures

2

Cannot tune audio when USB headset and VT camera both plugged in (Win2K)

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsb45043

CSCee09266

audio

3

AUDIO: One-way audio is observed with VSClient VPN software

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee09266

CSCsb72167

audio

3

IPC : Experience Bad Voice Quality if Lotus Notes is Performing Synch

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsb72167

CSCsc10568

audio

3

Unplug USB audio device during call in Win2K causes PC slowdown

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc10568

CSCsd00604

audio

3

Voice cutting in and out in speakermode

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd00604

CSCsd47661

audio

3

IP Communicator: No receive audio on multicast call

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd47661

CSCse19671

audio

3

IP Communicator can not use internal microphone

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse19671

CSCse63974

audio

3

Unplug non-audio HID device may pop up message to end call in IPC

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse63974

CSCec76357

cdp

3

CDP: Disabling the driver on a net adapter results in cdpOpen failure

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCec76357

CSCed21364

directories

3

DIRECTORY: lookups fail for users created via Netscape server admin

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCed21364

CSCse70469

directories

3

JPN: Quick Search does not launch for CIPC registered to CCM 5.0

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse70469

CSCsf30268

installer

3

CIPC can not launch by User the first time after installed by admin

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf30268

CSCec88550

installer

3

INSTALL: Performing silent installations automatically reboots PC

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCec88550

CSCsb01848

installer

3

Communicator displays Could not initialize media after upgrade

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsb01848

CSCsb25018

installer

3

IPC crashes with Atheros Wireless Driver 4.0.100.140a on ThinkPad

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsb25018

CSCsd76569

installer

3

L10N: Set user locale to non-English causes autoupdates at CIPC startup

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd76569

CSCse03386

installer

3

CIPC and Microsoft Office Client has same executable name

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse03386

CSCse25689

installer

3

errors when IPC installed to drive other than C

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse25689

CSCse51256

installer

3

Communicator - Cannot select VT camera mic or use Windows default source

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse51256

CSCse67018

installer

3

installing via automation intermittently failst to configure net card

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse67018

CSCsf25295

installer

3

L10N: CIPC name and version not display in installer dialogs for Danish

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf25295

CSCsb78418

phonefeatures

3

JPN: Most ringers are not audible with non-ASCII Windows username

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsb78418

CSCsb85236

phonefeatures

3

CIPC crash during load when registered lockout

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsb85236

CSCsd11303

phonefeatures

3

Offhook in handset mode following by press speed dial makes CIPC onhook

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd11303

CSCsd18125

phonefeatures

3

No video with CIPC video call after standby/resume

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd18125

CSCsd55239

phonefeatures

3

IP Communicator crash with McAfee Desktop Firewall 8.5

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd55239

CSCsd76618

phonefeatures

3

JPN: Pressing QRT softkey while idling does not function

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd76618

CSCsd96027

phonefeatures

3

No ring cadence on incoming MLPP precedence call

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd96027

CSCse63763

phonefeatures

3

Extra space after 'm' for i-Button help for non-English phone help

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse63763

CSCse70462

phonefeatures

3

JPN: Japanese CIPC connected to CCM 5.0 generates XML errors

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse70462

CSCse82642

phonefeatures

3

ST: IP communicator confList softkey does not work

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse82642

CSCse98044

phonefeatures

3

Out of order TCP packet causes UI lock up

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse98044

CSCeb55414

userinterface

3

STARTUP: Communicator does not support Terminal Services

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCeb55414

CSCeb55433

userinterface

3

USER INTERFACE: clicking on scroll bars does not work

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCeb55433

CSCsa60614

userinterface

3

Selecting User Options goes to wrong page when connected to CCME

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsa60614

CSCsc26138

userinterface

3

UI: Clarisys i750 & GN Netcom 8120 co-exist cause On/Off LED out of sync

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc26138

CSCsc31425

userinterface

3

Recently configured speed-dial from CIPC does not show until a restart

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc31425

CSCsc37315

userinterface

3

dragging vcard from outlook messages does not work

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc37315

CSCsc82340

userinterface

3

Ctrl-Shift-A not work when 'hide incoming call notification' is checked

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc82340

CSCsc95408

userinterface

3

Toast from 2nd call doesn't close if answer with softkey or call dropped

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc95408

CSCsd04640

userinterface

3

Toast does not close if Confrn softkey pressed before call answered

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd04640

CSCsd36702

userinterface

3

CCME: Accepting 2nd call thru Toast feature shows wrong cal display

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd36702

CSCsd80501

userinterface

3

IP Communicator displays wrong time for Caracas time zone

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd80501

CSCse59465

userinterface

3

Close softkey not translated in i-Button help for all non-English locale

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse59465

CSCse67283

userinterface

3

Yen sign key generates Backslash on phone screen

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse67283

CSCse90397

userinterface

3

JPN: MWI keeps blinking after CallBack

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse90397

CSCse91702

userinterface

3

Japanese phone screens corrupted when connected to CCM 5.0

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse91702

CSCsf02135

userinterface

3

L10N: French-Abbreviation for tooltip on the toast should be changed

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf02135

CSCsf14511

userinterface

3

Tab Characters being disgregarded on text page in IP Communicator

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf14511

CSCsf24788

userinterface

3

L10N ATW-Check Audio Settings - Inconsistent text and label for PTB & NL

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf24788

CSCsf25025

userinterface

3

"L10N - ATW last screen - 3rd bullet needs to be indented for RU, ES, SW"

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf25025

CSCsf25097

userinterface

3

L10N-Word translation inconsistency in ATW for German and Danish

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf25097

CSCeb82424

phonefeatures

4

Application doesnt display current version in Load File Model Info

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCeb82424

CSCed53574

userinterface

4

"Launching IPC, Non-Admin user prompted to select Network interface"

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCed53574

CSCsd18429

userinterface

4

CIPC: Network Adapter is set to None after disabling network interface

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd18429


Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. This section explains the product documentation resources that Cisco offers.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/techsupport

You can access the Cisco website at this URL:

http://www.cisco.com

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

Product Documentation DVD

The Product Documentation DVD is a library of technical product documentation on a portable medium. The DVD enables you to access installation, configuration, and command guides for Cisco hardware and software products. With the DVD, you have access to the HTML documentation and some of the PDF files found on the Cisco website.

The Product Documentation DVD is created monthly and is released in the middle of the month. DVDs are available singly or by subscription. Registered Cisco.com users can order a Product Documentation DVD (product number DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at the Product Documentation Store at this URL:

http://www.cisco.com/go/marketplace/docstore

Ordering Documentation

You must be a registered Cisco.com user to access Cisco Marketplace. Registered users may order Cisco documentation at the Product Documentation Store at this URL:

http://www.cisco.com/go/marketplace/docstore

If you do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Documentation Feedback

You can send comments about technical documentation to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Cisco Product Security Overview

Cisco provides a free online Security Vulnerability Policy portal at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

From this site, you can perform these tasks:

Report security vulnerabilities in Cisco products.

Obtain assistance with security incidents that involve Cisco products.

Register to receive security information from Cisco.

A current list of security advisories and notices for Cisco products is available at this URL:

http://www.cisco.com/go/psirt

If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:

http://www.cisco.com/en/US/products/products_psirt_rss_feed.html

Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:

Emergencies — security-alert@cisco.com

Non-emergencies — psirt@cisco.com


Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive information that you send to Cisco. PSIRT can work from encrypted information that is compatible with PGP versions 2.x through 8.x.

Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one that has the most recent creation date in this public key server list:

http://pgp.mit.edu:11371/pks/lookup?search=psirt%40cisco.com&op=index&exact=on


In an emergency, you can also reach PSIRT by telephone:

1 877 228-7302

1 408 525-6532

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.

Cisco Technical Support Website

The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do


Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support Website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.


Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

World-class networking training is available from Cisco. You can view current offerings at this URL:

http://www.cisco.com/en/US/learning/index.html